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Latest Vacancies

Array
(
    [0] => stdClass Object
        (
            [title] => DataStage Developer
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1663958?FromSearch=False
            [description] => Location: Wimbledon, London

Closing Date: 02/08/2019

Salary Band: £40,000- £45,000

 

We are looking for a Data Platform DataStage Developer to join our IT Delivery team based in Wimbledon. This role will provide technical expertise for detail design, development and optimisation of ETL jobs integrating the Enterprise Data Warehouse and other systems within the organisation.

 

Key areas of responsibility include mapping of data sources, analysis of functional requirements, development of technical design documents, development of DataStage ETL jobs, design and development of the work schedule and automation. It will also include 3rd line support for Data Platform Technology Stack. 

 

This role requires subject matter expertise in the following technologies:


IBM InfoSphere Data Stage
IBM InfoSphere Quality Stage
IBM Tivoli Work Scheduler
IBM Address Verification
DB2


 

Key Responsibilities:


Review the business requirements and translate into ETL rules, documenting the detail design.
Design and develop the solution with IBM DataStage
Design the physical data model in collaboration with the data architect and database administrator
Define the scheduling requirements for ETL processes in the data warehouse
Develop and test (unit test, functional test and data profiling) the ETL processes
Performance tune ETL processes
On call production support


 

Required Skill and Experience:


IBM InfoSphere DataStage and Quality Stage v11.3
DB2
Tivoli Work Scheduler
IBM Address Verification
AIX Scripting


 

Employee Benefits:


Competitive salary and discretionary bonus
Contributory Pension Scheme, matched up to 5%
Salary Finance – a dedicated online portal offering lending and saving facilities, financial wellbeing and support services
Health Cash Plan – claim money back towards essential healthcare, including a virtual GP service)
25 days’ annual leave with an annual option
            [PubDate] => 05/07/2019 11:29:00
            [ClosingDate] => 15/11/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMER424204
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [1] => stdClass Object
        (
            [title] => DataStage Developer
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1664229?FromSearch=False
            [description] => Location: Wimbledon, London

Closing Date: 02/08/2019

Salary Band: £40,000- £45,000

 

We are looking for a Data Platform DataStage Developer to join our IT Delivery team based in Wimbledon. This role will provide technical expertise for detail design, development and optimisation of ETL jobs integrating the Enterprise Data Warehouse and other systems within the organisation.

 

Key areas of responsibility include mapping of data sources, analysis of functional requirements, development of technical design documents, development of DataStage ETL jobs, design and development of the work schedule and automation. It will also include 3rd line support for Data Platform Technology Stack. 

 

This role requires subject matter expertise in the following technologies:


IBM InfoSphere Data Stage
IBM InfoSphere Quality Stage
IBM Tivoli Work Scheduler
IBM Address Verification
DB2


 

Key Responsibilities:


Review the business requirements and translate into ETL rules, documenting the detail design.
Design and develop the solution with IBM DataStage
Design the physical data model in collaboration with the data architect and database administrator
Define the scheduling requirements for ETL processes in the data warehouse
Develop and test (unit test, functional test and data profiling) the ETL processes
Performance tune ETL processes
On call production support


 

Required Skill and Experience:


IBM InfoSphere DataStage and Quality Stage v11.3
DB2
Tivoli Work Scheduler
IBM Address Verification
AIX Scripting


 

Employee Benefits:


Competitive salary and discretionary bonus
Contributory Pension Scheme, matched up to 5%
Salary Finance – a dedicated online portal offering lending and saving facilities, financial wellbeing and support services
Health Cash Plan – claim money back towards essential healthcare, including a virtual GP service)
25 days’ annual leave with an annual option
            [PubDate] => 05/07/2019 12:54:00
            [ClosingDate] => 15/11/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMER424204
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [2] => stdClass Object
        (
            [title] => DataStage Developer
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1626394?FromSearch=False
            [description] => Location: Wimbledon, London

Closing Date: 02/08/2019

Salary Band: £40,000- £45,000

 

We are looking for a Data Platform DataStage Developer to join our IT Delivery team based in Wimbledon. This role will provide technical expertise for detail design, development and optimisation of ETL jobs integrating the Enterprise Data Warehouse and other systems within the organisation.

 

Key areas of responsibility include mapping of data sources, analysis of functional requirements, development of technical design documents, development of DataStage ETL jobs, design and development of the work schedule and automation. It will also include 3rd line support for Data Platform Technology Stack. 

 

This role requires subject matter expertise in the following technologies:


IBM InfoSphere Data Stage
IBM InfoSphere Quality Stage
IBM Tivoli Work Scheduler
IBM Address Verification
DB2


 

Key Responsibilities:


Review the business requirements and translate into ETL rules, documenting the detail design.
Design and develop the solution with IBM DataStage
Design the physical data model in collaboration with the data architect and database administrator
Define the scheduling requirements for ETL processes in the data warehouse
Develop and test (unit test, functional test and data profiling) the ETL processes
Performance tune ETL processes
On call production support


 

Required Skill and Experience:


IBM InfoSphere DataStage and Quality Stage v11.3
DB2
Tivoli Work Scheduler
IBM Address Verification
AIX Scripting


 

Employee Benefits:


Competitive salary and discretionary bonus
Contributory Pension Scheme, matched up to 5%
Salary Finance – a dedicated online portal offering lending and saving facilities, financial wellbeing and support services
Health Cash Plan – claim money back towards essential healthcare, including a virtual GP service)
25 days’ annual leave with an annual option
            [PubDate] => 29/05/2019 15:24:00
            [ClosingDate] => 15/11/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMER424204
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [3] => stdClass Object
        (
            [title] => DataStage Developer
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1793037?FromSearch=False
            [description] => We are looking for a DataStage Developer/Analyst to join our IT Delivery team based in Wimbledon. This role will provide technical expertise for detail design, development and optimisation of ETL jobs integrating the Enterprise Data Warehouse and other systems within the organisation.

 

Key areas of responsibility include mapping of data sources, analysis of functional requirements, development of technical design documents, development of DataStage ETL jobs, design and development of the work schedule and automation. It will also include 3rd line support for Data Platform Technology Stack. 

 

This role requires subject matter expertise in the following technologies:


IBM InfoSphere Data Stage
IBM InfoSphere Quality Stage
DB2


 

Key Responsibilities:


Review the business requirements and translate into ETL rules, documenting the detail design
Design and develop the solution with IBM DataStage
Design the physical data model in collaboration with the data architect and database administrator
Define the scheduling requirements for ETL processes in the data warehouse
Develop and test (unit test, functional test and data profiling) the ETL processes
Performance tune ETL processes
On call production support


 

Required Skills and Experience:


IBM InfoSphere DataStage and Quality Stage v11.3
AIX Scripting
We are looking for someone with a positive attitude and excellent communication skills
IBM Tivoli Work Scheduler (desirable)
Agile/DevOps methodologies (desirable)


 

Employee Benefits:


Competitive salary and discretionary bonus
Contributory Pension Scheme, matched up to 5%
Salary Finance – a dedicated online portal offering lending and saving facilities, financial wellbeing and support services
Health Cash Plan – claim money back towards essential healthcare, including a virtual GP service)
25 days’ annual leave with an annual option to buy up to 5 additional days of annual leave
Life As
            [PubDate] => 30/10/2019 15:38:00
            [ClosingDate] => 15/11/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMER424204
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [4] => stdClass Object
        (
            [title] => Administrator/Query Handler
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1799806?FromSearch=False
            [description] => Are you an organised individual looking to develop your administrative experience at the UK’s leading specialist warranty provider?

 

We now have a fantastic opportunity within our Finance & Operational Support department as an Administrator (known internally as Query Handlers), to come and play a pivotal role in supporting and ensuring that the customer journey is a key focus, at all times.

 

The Role

 

Your role will be to respond to customer queries, either by letter or email, ensuring the customer journey is at the forefront of everything you do. You will also work collaboratively with internal colleagues who need assistance in amending plan details.

 

On a day to day basis you will:

 


Respond to Customer Queries
Update customer plans in a timely manner.
Complete all allocated tasks in line with the departments KPI’s.
Take personal responsibility for personal development areas and agree appropriate development opportunities with your Line Manager.


 

This role is only being offered on a fixed term contract basis starting 01/12/19 until the end of May 2020. Working hours will be 35hrs per week, Mon- Friday between 8am-6pm.

 

About You

 

Ideally, you will be someone with previous administration experience with a strong focus on providing excellent customer service. You’ll be comfortable working within a fast-paced office environment whilst focusing on high attention to detail.

 

You will also have:

 


Good time management and organisation skills
An ability to work to targets
Ability to follow instructions confidently
Good communication skills
Good technical abilities, i.e. keyboard skills and PC literate.
High focus on quality


 

In return we offer:

 


Competitive salary plus a discretionary bonus
Pension Scheme (matched contribution up to 5% OR 1.5 x personal contribution, up to 7.5%)
25 days annual leave plus the option to purchase an additional 5 days p
            [PubDate] => 06/11/2019 15:48:00
            [ClosingDate] => 15/11/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBEDNO481908
            [jobDiscipline] => Business Support
            [jobLocation] => Bedworth
            [jobGroup] => Support and Professional
            [advertisedSalary] => £17,100
        )

    [5] => stdClass Object
        (
            [title] => Resourcing Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1785537?FromSearch=False
            [description] => Are you an experienced Recruiter who thrives on working in a busy, fast-paced environment? Want an opportunity to further your career within a growing organisation? If so, we may have just what you're looking for!
            [PubDate] => 23/10/2019 12:13:00
            [ClosingDate] => 20/11/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRIWG477338
            [jobDiscipline] => Human Resources / L&D / Recruitment
            [jobLocation] => Brighton
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [6] => stdClass Object
        (
            [title] => Customer Reward Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1732173?FromSearch=False
            [description] => Domestic & General are currently recruiting for a Customer Reward Manager to join our Customer Loyalty & Reward team based in Wimbledon. We are looking for someone to own the overall customer reward strategy and proposition. 


This role will be responsible for all aspects of customer reward including our existing programme SMARTCare, tactical give-aways and a brand-new D&G customer loyalty scheme that adds value to our customer, our business and our clients.

 

Key Responsibility - Define, build and launch a D&G Customer Reward Scheme:


Design a customer reward scheme that gives customers added value through personalised and tailored rewards - creating advocates and building lifetime value
Act as Business Lead within a cross-functional project team – working alongside Change, Digital, Client Management, Service & Legal)
Mobilise the reward scheme through the design and delivery of an effective digital engagement strategy - launching the new benefits with customers
Responsible for the ongoing management and evolution of the customer reward scheme, including proposing & testing new types of reward, managing relevant partner relationships and improving functionality
Monitor and drive reward scheme use and performance ensuring customer and commercial objectives are being met, proposing and testing mitigation/improvement solutions as required


 

Other Responsibilities:


Build an in-depth understanding of customer attitudes, expectations and preferences towards loyalty rewards - working with the Customer Insights teams and conducting market research as necessary
Customer reward communications (content, creative and messaging) - ensuring they are effective and in line with our marketing principles



Work closely with Customer Analytics Team to determine the impact of reward on customer retention behaviour and identify new opportunities to drive positive business or customer outcomes
Define the annual customer
            [PubDate] => 05/09/2019 17:07:00
            [ClosingDate] => 24/11/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMSO449796
            [jobDiscipline] => Marketing / Sales / PR
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [7] => stdClass Object
        (
            [title] => Outbound Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1659681?FromSearch=False
            [description] => Starting at £18,380 per year and rising to £20,352 per year after 6 months service. Bonus potential of up £8550 per annum, paid monthly.

Multiple start dates over the next few weeks.

 

Do you want to be rewarded for the effort and time you put into your work?
Are you looking for a new challenge and to build a career?
Can you build rapport with others?
If you are confident, resilient and enjoy working in a competitive but fun environment, then we are looking for people like you to join our new Outbound Teams at Domestic & General.

 

What’s in it for you?


We have a huge amount of staff benefits, but here are the basics…

 


No Cold Calling - all warm leads with existing customers
£18,380 starting salary, rising to £20,352 after 6 months service (subject to conditions)
Fantastic bonus earning potential paid monthly
Sociable working hours, 37.5 hours per week - Mon to Fri 8am to 8pm, Saturday 8am to 4pm
City Centre location with great bus links and tram stops within walking distance
Excellent career opportunities


 

So, what else is changing? Here’s a taster:

 


Newly refurbished offices
Attractive bonus package
Increased annual leave
Earning potential of up to £28,902
We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 

About You:

 

At Domestic and General we are proud of our market position as the UK&rsqu
            [PubDate] => 01/07/2019 17:38:00
            [ClosingDate] => 29/11/2019 09:20:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTUP417023
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,352 per year + £1150 rewards + £8,550 bonus pa
        )

    [8] => stdClass Object
        (
            [title] => Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1754305?FromSearch=False
            [description] => We offer a competitive starting salary of £18,380 which increases to £20,352 after 6 months. To recognise the achievements of skilled Customer Sales Representatives, there is also the opportunity to earn up to £9,000 per year in bonus!

 

About Us

 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


In 2018 we completed a £3.1m Office Refurbishment in Nottingham, which has provided our current and future employees a truly world class office to work in
We’ve launched an Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also launched Exchange, our forum for employees and senior managers to regularly meet and discuss issues that affect us all. It gives colleagues a place where they can openly share their views


 

About the Role

 

 

This vacancy is in one of our inbound sales teams, meaning that you’ll be the first point of contact for customers who call in for help. You’ll provide excellent customer service and use your sales skills to give added peace of mind, by up-selling other products that customers can purchase that best suit their needs.

 

This department has flexible shift patterns based on a 37.5-hour contract, between the opening
            [PubDate] => 25/09/2019 16:20:00
            [ClosingDate] => 30/11/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTGB196410
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,352 + up to £9,000 bonus per annum
        )

    [9] => stdClass Object
        (
            [title] => Sales Team Leader
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1760370?FromSearch=False
            [description] => Are you a driven and engaging people leader within Sales environments? Can you help us in our journey to achieve our business vision of becoming a world class service organisation?

 

We have an ambitious and robust 5yr plan, that we are well on our way to achieving and you could be part of our driving force to success!

 

At Domestic and General we are proud of our market position as the UK’s leading warranty protection provider with a customer base in excess of 16 million, having doubled our growth in the last 5 years.

 

This couldn’t be a more exciting time to join us as we continue on one of our sectors biggest transformation projects. Our future aim? To be a company that not only provides world class customer service but also embodies a culture of high sales performance, reward and recognition.

 

Here’s what we can offer:

 

We are now looking for passionate and dynamic leaders, with a proven track record of leading successful teams to consistently achieve high sales performance.

 


Competitive basic salaries for our Contact Centre Team Leaders
Bonus earning potential of up to £7,600 per year plus additional rewards, for a job well done
An enhanced benefit package
A vibrant and diverse culture that celebrates success, with a focus on quality and consistent high performance
Great progression and development opportunities within the contact centre and wider business


 

About You

 

To be successful in this role, you will be able to:

 


Collaborate with peers and key stakeholders to share knowledge and ideas across the business
Understand customer needs, with a focus on doing the right thing for our customers
Display role model behaviours when dealing with customer requirements
Focus the team on delivery and sales performance, identifying and improving through coaching areas of development
Be open to innovation, understanding the principles of change management and coaching others
            [PubDate] => 01/10/2019 13:58:00
            [ClosingDate] => 30/11/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTMB469475
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £ Competitive
        )

    [10] => stdClass Object
        (
            [title] => Team Leader - Outbound
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1791444?FromSearch=False
            [description] => Hours: 37.5 hours per week, flexible shift pattern Monday - Sunday

 

 

This couldn’t be a more exciting time to progress your career, as we embark on one of our sectors biggest transformation projects. Our future aim? To be a company that not only provides world class customer service but also embodies a culture of high performance, reward and recognition. Here is a taster of what we have achieved so far:

 


A completed refurbishment programme of our Contact Centre in Nottingham, providing a truly fantastic working environment for our agents and leaders
Increased basic salaries for our agents
Attractive bonus package plus additional rewards for a job well done
Increased annual leave entitlement


 


We’re now looking for, experienced people leaders with a strong focus on sales, who are keen to progress their careers. You will be someone who embraces fast paced change and thrives in target driven environments.

 


The Role

 


Leading a team of around 15 Outbound Advisors, your role will be to drive and develop our company values and behaviours within your team, whilst providing your team with the support they need to be successful and achieve their goals. On a day to day basis you will actively support your teams operationally, to ensure they are provided with the most effective and compliant customer sales techniques. You will also drive the results of your team with effective team meetings and 1-1 support and coaching.

 

 

 

About You

 


A passionate coach and motivator, who can role model our values whilst acting with trust and integrity.
Has a track record of leadership success within customer service and sales environments, and can actively lead from the front whilst empowering others to be high performers.
Demonstrates a passion for sales through service with a strong customer centric approach, and takes ownership and accountability for doing the right thing.
Someone who can demonstrate en
            [PubDate] => 29/10/2019 13:47:00
            [ClosingDate] => 30/11/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTRR445112
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => Competitive
        )

    [11] => stdClass Object
        (
            [title] => Part Time Customer Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1794962?FromSearch=False
            [description] => Part Time Customer Sales Advisor - We offer hours to suit you

 

Are you looking for a part-time role with fixed shifts that work around your current commitments and lifestyle? Do you want to work for a company that supports work life balance?

 

If so, we have the opportunity for you! Here at Domestic & General we are excited to announce that we now have part-time hours available within our Registrations team, working 20hrs per week during weekdays, between the hours of 4pm - 8pm.

 

PLEASE NOTE YOU MUST BE ABLE TO COMMIT TO THE FOLLOWING TRAINING SCHEDULE:

 

Training starts on Monday 6th Jan 2020, you must be available to start on this date should you wish to apply. We want you to have the best induction possible so we will require you to join a 3-week induction, Monday – Friday between 4pm – 8pm.

 

About the role

 

We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

As a Sales Advisor, you’ll work in partnership with our brands, making our customers aware of the additional products they can purchase for added peace of mind. You will engage with a warm customer base who require your expert guidance and support, ensuring that their needs are appropriately tailored for.

Working in a team of up to 15 Sales professionals, you’ll enjoy a vibrant workplace in a fantastic city centre location.

 

About you

 

A skilled customer service and sales professional, you’ll thrive on beating sales targets – but you’ll always make sure that the customer’s interests come first. You understand the customer’s perspective and have a natural ability to build a strong rapport and demonstrate empathy when needed. You’ll be a confident multi-tasker who can be resilient and show a great team spirit! Experience working in a call centre environment, or in a targeted
            [PubDate] => 01/11/2019 11:50:00
            [ClosingDate] => 30/11/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTCM459460
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £9802 + upto £4,800 bonus per year
        )

    [12] => stdClass Object
        (
            [title] => Customer Support Representative - Product Replacement
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1684152?FromSearch=False
            [description] => “There’s a new starting salary of £18,850 to recognise the importance of skilled Customer Support Representatives.”

 

 

Start dates available in October & November 2019!


Domestic & General is transforming it’s call centres!


• Do you thrive on delivering a first-class customer service?
• Does exceeding targets come naturally to you?
• Are you passionate about your performance and development?


We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen.


We know that to be successful, we need to hire the very best. That’s why we have raised our basic salary to £18,850, with the opportunity to earn even more through our bonus scheme.


So, what else is changing? Here’s a taster:


• Attractive bonus package
• 25 annual leave + bank hols
• Earning potential of up to £21,145
• We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
• We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views

 


About the role


We’re a proud partner to leading manufacturers and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.


As a Product Replacement Customer Support Representative, y
            [PubDate] => 24/07/2019 11:35:00
            [ClosingDate] => 30/11/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBEDXB444422
            [jobDiscipline] => Contact Centre
            [jobLocation] => Bedworth
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => 18,850
        )

    [13] => stdClass Object
        (
            [title] => Team Leader
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1705070?FromSearch=False
            [description] => Are you a driven and engaging people leader? Can you help us in our journey to achieve our business vision of becoming a world class service organisation?

 

We have an ambitious and robust 5yr plan, that we are well on our way to achieving and you could be part of our driving force to success!

 

At Domestic and General we are proud of our market position as the UK’s leading warranty protection provider with a customer base in excess of 16 million, having doubled our growth in the last 5 years.

 

This couldn’t be a more exciting time to join us as we continue on one of our sectors biggest transformation projects. Our future aim? To be a company that not only provides world class customer service but also embodies a culture of high performance, reward and recognition.

 

Here’s what we can offer:

 

We are now looking for passionate and dynamic leaders, with a proven track record of leading successful teams.

 


Competitive basic salaries for our Contact Centre Team Leaders
Bonus earning potential of up to £7,600 per year plus additional rewards, for a job well done
An enhanced benefit package
A vibrant and diverse culture that celebrates success, with a focus on quality and consistent high performance
Great progression and development opportunities within the contact centre and wider business


 

About You

 

To be successful in this role, you will be able to:

 


Collaborate with peers and key stakeholders to share knowledge and ideas across the business
Understand customer needs, with a focus on doing the right thing for our customers
Display role model behaviours when dealing with customer requirements
Focus the team on delivery and performance, identifying and improving through coaching areas of development
Be open to innovation, understanding the principles of change management and coaching others’ through change
Manage the priorities of multiple activities and stakeholders
            [PubDate] => 09/08/2019 16:55:00
            [ClosingDate] => 30/11/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTWS451398
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => Competitive
        )

    [14] => stdClass Object
        (
            [title] => Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/754010?FromSearch=False
            [description] => We offer a competitive starting salary of £18,380 which increases to £20,352 after 6 months. To recognise the achievements of skilled Customer Sales Representatives, there is also the opportunity to earn up to £9,000 per year in bonus!

 

About Us

 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


In 2018 we completed a £3.1m Office Refurbishment in Nottingham, which has provided our current and future employees a truly world class office to work in
We’ve launched an Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also launched Exchange, our forum for employees and senior managers to regularly meet and discuss issues that affect us all. It gives colleagues a place where they can openly share their views


 

About the Role

 

 

This vacancy is in one of our inbound sales teams, meaning that you’ll be the first point of contact for customers who call in for help. You’ll provide excellent customer service and use your sales skills to give added peace of mind, by up-selling other products that customers can purchase that best suit their needs.

 

This department has flexible shift patterns based on a 37.5-hour contract, between the opening
            [PubDate] => 16/05/2017 11:36:00
            [ClosingDate] => 30/11/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTGB196410
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,352 + up to £9,000 bonus per annum
        )

    [15] => stdClass Object
        (
            [title] => Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1085914?FromSearch=False
            [description] => We offer a competitive starting salary of £18,380 which increases to £20,352 after 6 months. To recognise the achievements of skilled Customer Sales Representatives, there is also the opportunity to earn up to £9,000 per year in bonus!

 

About Us

 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


In 2018 we completed a £3.1m Office Refurbishment in Nottingham, which has provided our current and future employees a truly world class office to work in
We’ve launched an Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also launched Exchange, our forum for employees and senior managers to regularly meet and discuss issues that affect us all. It gives colleagues a place where they can openly share their views


 

About the Role

 

 

This vacancy is in one of our inbound sales teams, meaning that you’ll be the first point of contact for customers who call in for help. You’ll provide excellent customer service and use your sales skills to give added peace of mind, by up-selling other products that customers can purchase that best suit their needs.

 

This department has flexible shift patterns based on a 37.5-hour contract, between the opening
            [PubDate] => 20/11/2017 09:41:00
            [ClosingDate] => 30/11/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTGB196410
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,352 + up to £9,000 bonus per annum
        )

    [16] => stdClass Object
        (
            [title] => Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1561054?FromSearch=False
            [description] => We offer a competitive starting salary of £18,380 which increases to £20,352 after 6 months. To recognise the achievements of skilled Customer Sales Representatives, there is also the opportunity to earn up to £9,000 per year in bonus!

 

About Us

 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


In 2018 we completed a £3.1m Office Refurbishment in Nottingham, which has provided our current and future employees a truly world class office to work in
We’ve launched an Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also launched Exchange, our forum for employees and senior managers to regularly meet and discuss issues that affect us all. It gives colleagues a place where they can openly share their views


 

About the Role

 

 

This vacancy is in one of our inbound sales teams, meaning that you’ll be the first point of contact for customers who call in for help. You’ll provide excellent customer service and use your sales skills to give added peace of mind, by up-selling other products that customers can purchase that best suit their needs.

 

This department has flexible shift patterns based on a 37.5-hour contract, between the opening
            [PubDate] => 21/03/2019 13:37:00
            [ClosingDate] => 30/11/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTGB196410
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,352 + up to £9,000 bonus per annum
        )

    [17] => stdClass Object
        (
            [title] => Sales Team Leader - Part Time
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1805646?FromSearch=False
            [description] => Are you a driven and engaging people leader within Sales environments? Can you help us in our journey to achieve our business vision of becoming a world class service organisation?

 

We have an ambitious and robust 5yr plan, that we are well on our way to achieving and you could be part of our driving force to success!

 

At Domestic and General we are proud of our market position as the UK’s leading warranty protection provider with a customer base in excess of 16 million, having doubled our growth in the last 5 years.

 

This couldn’t be a more exciting time to join us as we continue on one of our sectors biggest transformation projects. Our future aim? To be a company that not only provides world class customer service but also embodies a culture of high sales performance, reward and recognition.

 

Here’s what we can offer:

 

We are now looking for passionate and dynamic leader on a part time basis, with a proven track record of leading successful teams to consistently achieve high sales performance

 


Competitive basic salaries for our Contact Centre Team Leaders
Bonus earning potential of up to £7,600 per year (pro rata) plus additional rewards, for a job well done
An enhanced benefit package
A vibrant and diverse culture that celebrates success, with a focus on quality and consistent high performance
Great progression and development opportunities within the contact centre and wider business


 

About You

 

To be successful in this role, you will be able to:

 


Collaborate with peers and key stakeholders to share knowledge and ideas across the business
Understand customer needs, with a focus on doing the right thing for our customers
Display role model behaviours when dealing with customer requirements
Focus the team on delivery and sales performance, identifying and improving through coaching areas of development
Be open to innovation, understanding the principles of change
            [PubDate] => 12/11/2019 16:06:00
            [ClosingDate] => 01/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTWN483775
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £ Competitive
        )

    [18] => stdClass Object
        (
            [title] => Regional Field Service Manager - South
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1804668?FromSearch=False
            [description] => Are you an experienced Field Service Manager who now seeks an opportunity to join a market leading organisation?

 

We’re the UK’s leading specialist warranty provider and have been in business for over 100 years, with a proud history of looking after people and their products when things go wrong. That could mean anything from making laundry happen again for one customer to getting the central heating back on for another. But there’s more to us than that. Major manufacturing, retail and financial services brands choose to work closely with us. Many independent vendors do too. Whoever we’re working with, we tailor our approach to get the best results, while keeping our customers’ interests at heart. We manage the whole warranty process, including appliance registration, mailing, contact centres, repair networks, in-house administration and claims handling. 

We now have an exciting opportunity for a Regional Field Service Managers to join our Service department. Covering the South, your key responsibility will be to manage a network of gas contractors to ensure that suitable levels of gas competency are maintained when completing gas related work on behalf of our customers.

 

On a day to day basis, you will:

 


Undertake on-site inspections of contractors to ensure that competency is being exercised in the workplace.
Where necessary, provide suitable training, mentoring and coaching when deficiencies are identified in the competence displayed by D&G contractors
Record and document the findings of all visits to collate a clear indication of the levels of competence with gas engineers
Record and collate information to identify training needs, the effectiveness of training given and the engineers ability to exercise such training
Maintain a record of Continual Professional Development (CPD) for contractors
Undertake investigations when needed, into suspected or identified work


 

 

This is a fantastic
            [PubDate] => 12/11/2019 09:34:00
            [ClosingDate] => 01/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMDC482536
            [jobDiscipline] => Business Support
            [jobLocation] => London
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive Salary
        )

    [19] => stdClass Object
        (
            [title] => Employee Relations Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1805537?FromSearch=False
            [description] => We have a fantastic permanent opportunity for a stand alone Employee Relations Manager to join our HR team here at Domestic & General in Brighton.

Reporting to the Head of Employee Relations, as an Employee Relations Manager you will give vital support and framework to people managers, providing them with the skills and confidence to effectively manage their teams. Working within one of our busy UK Contact Centre's this is a fast paced and rewarding opportunity for someone with proven ER experience looking to progress their career within Employee Relations.

            [PubDate] => 12/11/2019 15:18:00
            [ClosingDate] => 10/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRIUD253974
            [jobDiscipline] => Human Resources / L&D / Recruitment
            [jobLocation] => Brighton
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [20] => stdClass Object
        (
            [title] => Resolutions - Customer Service Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1727600?FromSearch=False
            [description] => Resolutions - Customer Support Advisor
 

 

About Us:


We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.


We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?
 


We have recently finished a £1.4m Office Refurbishment in Brighton that has given all our employees a truly world class office to work in
We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses).
We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 

 

About the Role:


As a Customer Support Representative for our Resolutions department, you’ll be the first point of contact for customers with warranty-related complaints. As a business who is striving towards providing first time resolution for our customers, we want to ensure that their concerns are appropriately handled every time. Your main objective when you engage with our customers will be to understand, address and resolve the complaint by the end of every call.


This department has flexible shift patterns based on a 37.5 hour contract, between the opening hours below. The Recruitment team will be happy to discuss these in more detai
            [PubDate] => 02/09/2019 17:00:00
            [ClosingDate] => 06/01/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRIPG458948
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,800 - £21,900 + Monthly Bonus
        )

    [21] => stdClass Object
        (
            [title] => Customer Service Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/754135?FromSearch=False
            [description] => We offer a competitive starting salary of £19,800 which increases to £21,900 after 6 months. To recognise the achievements of skilled Customer Service Representatives, there is also the opportunity to earn up to £2,295 per year in bonus!

 

About Us:
 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled customer service and sales professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


We have recently finished a £1.4m Office Refurbishment in Brighton that has given all our employees a truly world class office to work in
We’ve launched an Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also launched Exchange, our forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 


About the Role:
 

This vacancy is in our multi-skilled Customer Support sales team, meaning that you’ll be the first point of contact for all customers who call us with warranty and insurance related queries. You’ll provide excellent customer service and use your sales skills to give added peace of mind, by up-selling other products that customers can purchase that best suit their needs.

 

This department has flexible shift patterns bas
            [PubDate] => 01/01/2018 09:00:00
            [ClosingDate] => 31/03/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRITD196417
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,800 - £21,900 + Bonus up to £2,295 per annum
        )

    [22] => stdClass Object
        (
            [title] => Customer Sales Advisor - Sky Outbound
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/750387?FromSearch=False
            [description] => About the Role

As a Sales Advisor in our Sky Outbound team, you will be an ambassador of our Sky campaign. You will represent and promote this well-known household brand, making our customers aware of the additional products they can purchase for added peace of mind. You will be making outbound sales calls to Sky’s warm customer base, who will benefit from your expert guidance to purchase products and packages that best suit their needs.

 

"Sky is one of D&G’s biggest & most valuable clients, we are proud to have them as one of our business partners for such a long time! The Sky Outbound department is a lively, energetic, fun sales driven environment, focused on delivering great sales performance through excellent customer service.  On Sky Outbound you can expect plenty of support through coaching and personal development, along with engaging sales focused incentives & initiatives.  It’s the perfect area in our business to develop your communication and sales skills, while giving our Sky customers a fantastic experience, and working as part of a close knit, high performing team".  Operations Manager, Domestic & General.

 

This department has set shift patterns based on a 37.5-hour contract, consisting of:


Two weeks of: Monday – Thursday 11:00 – 20:00 and an early finish on a Friday working 9:30 – 16:00
Two week of: Monday – Thursday 09:30 – 18:30 with an early finish on a Friday working 09:30 – 16:00
One Saturday in every three weekends: 09:00 – 16:30 (weekday off in lieu)


 

About You:

A skilled sales professional, you’ll thrive on beating targets – but you’ll always make sure that the customer’s interests come first. You understand the customer’s perspective and have a natural ability to build a strong rapport. The most successful Sales Advisors also love to be challenged and have a real flair for sales, whilst underst
            [PubDate] => 14/11/2018 09:00:00
            [ClosingDate] => 31/03/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRIMH196302
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,300 - £21,370 + Bonus of up to £9,000 per annum
        )

)
Array
(
    [0] => stdClass Object
        (
            [title] => Sales Team Leader - Part Time
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1805646?FromSearch=False
            [description] => Are you a driven and engaging people leader within Sales environments? Can you help us in our journey to achieve our business vision of becoming a world class service organisation?

 

We have an ambitious and robust 5yr plan, that we are well on our way to achieving and you could be part of our driving force to success!

 

At Domestic and General we are proud of our market position as the UK’s leading warranty protection provider with a customer base in excess of 16 million, having doubled our growth in the last 5 years.

 

This couldn’t be a more exciting time to join us as we continue on one of our sectors biggest transformation projects. Our future aim? To be a company that not only provides world class customer service but also embodies a culture of high sales performance, reward and recognition.

 

Here’s what we can offer:

 

We are now looking for passionate and dynamic leader on a part time basis, with a proven track record of leading successful teams to consistently achieve high sales performance

 


Competitive basic salaries for our Contact Centre Team Leaders
Bonus earning potential of up to £7,600 per year (pro rata) plus additional rewards, for a job well done
An enhanced benefit package
A vibrant and diverse culture that celebrates success, with a focus on quality and consistent high performance
Great progression and development opportunities within the contact centre and wider business


 

About You

 

To be successful in this role, you will be able to:

 


Collaborate with peers and key stakeholders to share knowledge and ideas across the business
Understand customer needs, with a focus on doing the right thing for our customers
Display role model behaviours when dealing with customer requirements
Focus the team on delivery and sales performance, identifying and improving through coaching areas of development
Be open to innovation, understanding the principles of change
            [PubDate] => 12/11/2019 16:06:00
            [ClosingDate] => 01/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTWN483775
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £ Competitive
        )

    [1] => stdClass Object
        (
            [title] => Employee Relations Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1805537?FromSearch=False
            [description] => We have a fantastic permanent opportunity for a stand alone Employee Relations Manager to join our HR team here at Domestic & General in Brighton.

Reporting to the Head of Employee Relations, as an Employee Relations Manager you will give vital support and framework to people managers, providing them with the skills and confidence to effectively manage their teams. Working within one of our busy UK Contact Centre's this is a fast paced and rewarding opportunity for someone with proven ER experience looking to progress their career within Employee Relations.

            [PubDate] => 12/11/2019 15:18:00
            [ClosingDate] => 10/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRIUD253974
            [jobDiscipline] => Human Resources / L&D / Recruitment
            [jobLocation] => Brighton
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [2] => stdClass Object
        (
            [title] => Regional Field Service Manager - South
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1804668?FromSearch=False
            [description] => Are you an experienced Field Service Manager who now seeks an opportunity to join a market leading organisation?

 

We’re the UK’s leading specialist warranty provider and have been in business for over 100 years, with a proud history of looking after people and their products when things go wrong. That could mean anything from making laundry happen again for one customer to getting the central heating back on for another. But there’s more to us than that. Major manufacturing, retail and financial services brands choose to work closely with us. Many independent vendors do too. Whoever we’re working with, we tailor our approach to get the best results, while keeping our customers’ interests at heart. We manage the whole warranty process, including appliance registration, mailing, contact centres, repair networks, in-house administration and claims handling. 

We now have an exciting opportunity for a Regional Field Service Managers to join our Service department. Covering the South, your key responsibility will be to manage a network of gas contractors to ensure that suitable levels of gas competency are maintained when completing gas related work on behalf of our customers.

 

On a day to day basis, you will:

 


Undertake on-site inspections of contractors to ensure that competency is being exercised in the workplace.
Where necessary, provide suitable training, mentoring and coaching when deficiencies are identified in the competence displayed by D&G contractors
Record and document the findings of all visits to collate a clear indication of the levels of competence with gas engineers
Record and collate information to identify training needs, the effectiveness of training given and the engineers ability to exercise such training
Maintain a record of Continual Professional Development (CPD) for contractors
Undertake investigations when needed, into suspected or identified work


 

 

This is a fantastic
            [PubDate] => 12/11/2019 09:34:00
            [ClosingDate] => 01/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMDC482536
            [jobDiscipline] => Business Support
            [jobLocation] => London
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive Salary
        )

    [3] => stdClass Object
        (
            [title] => Administrator/Query Handler
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1799806?FromSearch=False
            [description] => Are you an organised individual looking to develop your administrative experience at the UK’s leading specialist warranty provider?

 

We now have a fantastic opportunity within our Finance & Operational Support department as an Administrator (known internally as Query Handlers), to come and play a pivotal role in supporting and ensuring that the customer journey is a key focus, at all times.

 

The Role

 

Your role will be to respond to customer queries, either by letter or email, ensuring the customer journey is at the forefront of everything you do. You will also work collaboratively with internal colleagues who need assistance in amending plan details.

 

On a day to day basis you will:

 


Respond to Customer Queries
Update customer plans in a timely manner.
Complete all allocated tasks in line with the departments KPI’s.
Take personal responsibility for personal development areas and agree appropriate development opportunities with your Line Manager.


 

This role is only being offered on a fixed term contract basis starting 01/12/19 until the end of May 2020. Working hours will be 35hrs per week, Mon- Friday between 8am-6pm.

 

About You

 

Ideally, you will be someone with previous administration experience with a strong focus on providing excellent customer service. You’ll be comfortable working within a fast-paced office environment whilst focusing on high attention to detail.

 

You will also have:

 


Good time management and organisation skills
An ability to work to targets
Ability to follow instructions confidently
Good communication skills
Good technical abilities, i.e. keyboard skills and PC literate.
High focus on quality


 

In return we offer:

 


Competitive salary plus a discretionary bonus
Pension Scheme (matched contribution up to 5% OR 1.5 x personal contribution, up to 7.5%)
25 days annual leave plus the option to purchase an additional 5 days p
            [PubDate] => 06/11/2019 15:48:00
            [ClosingDate] => 15/11/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBEDNO481908
            [jobDiscipline] => Business Support
            [jobLocation] => Bedworth
            [jobGroup] => Support and Professional
            [advertisedSalary] => £17,100
        )

    [4] => stdClass Object
        (
            [title] => Part Time Customer Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1794962?FromSearch=False
            [description] => Part Time Customer Sales Advisor - We offer hours to suit you

 

Are you looking for a part-time role with fixed shifts that work around your current commitments and lifestyle? Do you want to work for a company that supports work life balance?

 

If so, we have the opportunity for you! Here at Domestic & General we are excited to announce that we now have part-time hours available within our Registrations team, working 20hrs per week during weekdays, between the hours of 4pm - 8pm.

 

PLEASE NOTE YOU MUST BE ABLE TO COMMIT TO THE FOLLOWING TRAINING SCHEDULE:

 

Training starts on Monday 6th Jan 2020, you must be available to start on this date should you wish to apply. We want you to have the best induction possible so we will require you to join a 3-week induction, Monday – Friday between 4pm – 8pm.

 

About the role

 

We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

As a Sales Advisor, you’ll work in partnership with our brands, making our customers aware of the additional products they can purchase for added peace of mind. You will engage with a warm customer base who require your expert guidance and support, ensuring that their needs are appropriately tailored for.

Working in a team of up to 15 Sales professionals, you’ll enjoy a vibrant workplace in a fantastic city centre location.

 

About you

 

A skilled customer service and sales professional, you’ll thrive on beating sales targets – but you’ll always make sure that the customer’s interests come first. You understand the customer’s perspective and have a natural ability to build a strong rapport and demonstrate empathy when needed. You’ll be a confident multi-tasker who can be resilient and show a great team spirit! Experience working in a call centre environment, or in a targeted
            [PubDate] => 01/11/2019 11:50:00
            [ClosingDate] => 30/11/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTCM459460
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £9802 + upto £4,800 bonus per year
        )

    [5] => stdClass Object
        (
            [title] => DataStage Developer
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1793037?FromSearch=False
            [description] => We are looking for a DataStage Developer/Analyst to join our IT Delivery team based in Wimbledon. This role will provide technical expertise for detail design, development and optimisation of ETL jobs integrating the Enterprise Data Warehouse and other systems within the organisation.

 

Key areas of responsibility include mapping of data sources, analysis of functional requirements, development of technical design documents, development of DataStage ETL jobs, design and development of the work schedule and automation. It will also include 3rd line support for Data Platform Technology Stack. 

 

This role requires subject matter expertise in the following technologies:


IBM InfoSphere Data Stage
IBM InfoSphere Quality Stage
DB2


 

Key Responsibilities:


Review the business requirements and translate into ETL rules, documenting the detail design
Design and develop the solution with IBM DataStage
Design the physical data model in collaboration with the data architect and database administrator
Define the scheduling requirements for ETL processes in the data warehouse
Develop and test (unit test, functional test and data profiling) the ETL processes
Performance tune ETL processes
On call production support


 

Required Skills and Experience:


IBM InfoSphere DataStage and Quality Stage v11.3
AIX Scripting
We are looking for someone with a positive attitude and excellent communication skills
IBM Tivoli Work Scheduler (desirable)
Agile/DevOps methodologies (desirable)


 

Employee Benefits:


Competitive salary and discretionary bonus
Contributory Pension Scheme, matched up to 5%
Salary Finance – a dedicated online portal offering lending and saving facilities, financial wellbeing and support services
Health Cash Plan – claim money back towards essential healthcare, including a virtual GP service)
25 days’ annual leave with an annual option to buy up to 5 additional days of annual leave
Life As
            [PubDate] => 30/10/2019 15:38:00
            [ClosingDate] => 15/11/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMER424204
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [6] => stdClass Object
        (
            [title] => Team Leader - Outbound
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1791444?FromSearch=False
            [description] => Hours: 37.5 hours per week, flexible shift pattern Monday - Sunday

 

 

This couldn’t be a more exciting time to progress your career, as we embark on one of our sectors biggest transformation projects. Our future aim? To be a company that not only provides world class customer service but also embodies a culture of high performance, reward and recognition. Here is a taster of what we have achieved so far:

 


A completed refurbishment programme of our Contact Centre in Nottingham, providing a truly fantastic working environment for our agents and leaders
Increased basic salaries for our agents
Attractive bonus package plus additional rewards for a job well done
Increased annual leave entitlement


 


We’re now looking for, experienced people leaders with a strong focus on sales, who are keen to progress their careers. You will be someone who embraces fast paced change and thrives in target driven environments.

 


The Role

 


Leading a team of around 15 Outbound Advisors, your role will be to drive and develop our company values and behaviours within your team, whilst providing your team with the support they need to be successful and achieve their goals. On a day to day basis you will actively support your teams operationally, to ensure they are provided with the most effective and compliant customer sales techniques. You will also drive the results of your team with effective team meetings and 1-1 support and coaching.

 

 

 

About You

 


A passionate coach and motivator, who can role model our values whilst acting with trust and integrity.
Has a track record of leadership success within customer service and sales environments, and can actively lead from the front whilst empowering others to be high performers.
Demonstrates a passion for sales through service with a strong customer centric approach, and takes ownership and accountability for doing the right thing.
Someone who can demonstrate en
            [PubDate] => 29/10/2019 13:47:00
            [ClosingDate] => 30/11/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTRR445112
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => Competitive
        )

    [7] => stdClass Object
        (
            [title] => Resourcing Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1785537?FromSearch=False
            [description] => Are you an experienced Recruiter who thrives on working in a busy, fast-paced environment? Want an opportunity to further your career within a growing organisation? If so, we may have just what you're looking for!
            [PubDate] => 23/10/2019 12:13:00
            [ClosingDate] => 20/11/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRIWG477338
            [jobDiscipline] => Human Resources / L&D / Recruitment
            [jobLocation] => Brighton
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [8] => stdClass Object
        (
            [title] => Sales Team Leader
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1760370?FromSearch=False
            [description] => Are you a driven and engaging people leader within Sales environments? Can you help us in our journey to achieve our business vision of becoming a world class service organisation?

 

We have an ambitious and robust 5yr plan, that we are well on our way to achieving and you could be part of our driving force to success!

 

At Domestic and General we are proud of our market position as the UK’s leading warranty protection provider with a customer base in excess of 16 million, having doubled our growth in the last 5 years.

 

This couldn’t be a more exciting time to join us as we continue on one of our sectors biggest transformation projects. Our future aim? To be a company that not only provides world class customer service but also embodies a culture of high sales performance, reward and recognition.

 

Here’s what we can offer:

 

We are now looking for passionate and dynamic leaders, with a proven track record of leading successful teams to consistently achieve high sales performance.

 


Competitive basic salaries for our Contact Centre Team Leaders
Bonus earning potential of up to £7,600 per year plus additional rewards, for a job well done
An enhanced benefit package
A vibrant and diverse culture that celebrates success, with a focus on quality and consistent high performance
Great progression and development opportunities within the contact centre and wider business


 

About You

 

To be successful in this role, you will be able to:

 


Collaborate with peers and key stakeholders to share knowledge and ideas across the business
Understand customer needs, with a focus on doing the right thing for our customers
Display role model behaviours when dealing with customer requirements
Focus the team on delivery and sales performance, identifying and improving through coaching areas of development
Be open to innovation, understanding the principles of change management and coaching others
            [PubDate] => 01/10/2019 13:58:00
            [ClosingDate] => 30/11/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTMB469475
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £ Competitive
        )

    [9] => stdClass Object
        (
            [title] => Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1754305?FromSearch=False
            [description] => We offer a competitive starting salary of £18,380 which increases to £20,352 after 6 months. To recognise the achievements of skilled Customer Sales Representatives, there is also the opportunity to earn up to £9,000 per year in bonus!

 

About Us

 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


In 2018 we completed a £3.1m Office Refurbishment in Nottingham, which has provided our current and future employees a truly world class office to work in
We’ve launched an Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also launched Exchange, our forum for employees and senior managers to regularly meet and discuss issues that affect us all. It gives colleagues a place where they can openly share their views


 

About the Role

 

 

This vacancy is in one of our inbound sales teams, meaning that you’ll be the first point of contact for customers who call in for help. You’ll provide excellent customer service and use your sales skills to give added peace of mind, by up-selling other products that customers can purchase that best suit their needs.

 

This department has flexible shift patterns based on a 37.5-hour contract, between the opening
            [PubDate] => 25/09/2019 16:20:00
            [ClosingDate] => 30/11/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTGB196410
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,352 + up to £9,000 bonus per annum
        )

    [10] => stdClass Object
        (
            [title] => Customer Reward Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1732173?FromSearch=False
            [description] => Domestic & General are currently recruiting for a Customer Reward Manager to join our Customer Loyalty & Reward team based in Wimbledon. We are looking for someone to own the overall customer reward strategy and proposition. 


This role will be responsible for all aspects of customer reward including our existing programme SMARTCare, tactical give-aways and a brand-new D&G customer loyalty scheme that adds value to our customer, our business and our clients.

 

Key Responsibility - Define, build and launch a D&G Customer Reward Scheme:


Design a customer reward scheme that gives customers added value through personalised and tailored rewards - creating advocates and building lifetime value
Act as Business Lead within a cross-functional project team – working alongside Change, Digital, Client Management, Service & Legal)
Mobilise the reward scheme through the design and delivery of an effective digital engagement strategy - launching the new benefits with customers
Responsible for the ongoing management and evolution of the customer reward scheme, including proposing & testing new types of reward, managing relevant partner relationships and improving functionality
Monitor and drive reward scheme use and performance ensuring customer and commercial objectives are being met, proposing and testing mitigation/improvement solutions as required


 

Other Responsibilities:


Build an in-depth understanding of customer attitudes, expectations and preferences towards loyalty rewards - working with the Customer Insights teams and conducting market research as necessary
Customer reward communications (content, creative and messaging) - ensuring they are effective and in line with our marketing principles



Work closely with Customer Analytics Team to determine the impact of reward on customer retention behaviour and identify new opportunities to drive positive business or customer outcomes
Define the annual customer
            [PubDate] => 05/09/2019 17:07:00
            [ClosingDate] => 24/11/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMSO449796
            [jobDiscipline] => Marketing / Sales / PR
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [11] => stdClass Object
        (
            [title] => Resolutions - Customer Service Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1727600?FromSearch=False
            [description] => Resolutions - Customer Support Advisor
 

 

About Us:


We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.


We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?
 


We have recently finished a £1.4m Office Refurbishment in Brighton that has given all our employees a truly world class office to work in
We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses).
We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 

 

About the Role:


As a Customer Support Representative for our Resolutions department, you’ll be the first point of contact for customers with warranty-related complaints. As a business who is striving towards providing first time resolution for our customers, we want to ensure that their concerns are appropriately handled every time. Your main objective when you engage with our customers will be to understand, address and resolve the complaint by the end of every call.


This department has flexible shift patterns based on a 37.5 hour contract, between the opening hours below. The Recruitment team will be happy to discuss these in more detai
            [PubDate] => 02/09/2019 17:00:00
            [ClosingDate] => 06/01/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRIPG458948
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,800 - £21,900 + Monthly Bonus
        )

    [12] => stdClass Object
        (
            [title] => Team Leader
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1705070?FromSearch=False
            [description] => Are you a driven and engaging people leader? Can you help us in our journey to achieve our business vision of becoming a world class service organisation?

 

We have an ambitious and robust 5yr plan, that we are well on our way to achieving and you could be part of our driving force to success!

 

At Domestic and General we are proud of our market position as the UK’s leading warranty protection provider with a customer base in excess of 16 million, having doubled our growth in the last 5 years.

 

This couldn’t be a more exciting time to join us as we continue on one of our sectors biggest transformation projects. Our future aim? To be a company that not only provides world class customer service but also embodies a culture of high performance, reward and recognition.

 

Here’s what we can offer:

 

We are now looking for passionate and dynamic leaders, with a proven track record of leading successful teams.

 


Competitive basic salaries for our Contact Centre Team Leaders
Bonus earning potential of up to £7,600 per year plus additional rewards, for a job well done
An enhanced benefit package
A vibrant and diverse culture that celebrates success, with a focus on quality and consistent high performance
Great progression and development opportunities within the contact centre and wider business


 

About You

 

To be successful in this role, you will be able to:

 


Collaborate with peers and key stakeholders to share knowledge and ideas across the business
Understand customer needs, with a focus on doing the right thing for our customers
Display role model behaviours when dealing with customer requirements
Focus the team on delivery and performance, identifying and improving through coaching areas of development
Be open to innovation, understanding the principles of change management and coaching others’ through change
Manage the priorities of multiple activities and stakeholders
            [PubDate] => 09/08/2019 16:55:00
            [ClosingDate] => 30/11/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTWS451398
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => Competitive
        )

    [13] => stdClass Object
        (
            [title] => Customer Support Representative - Product Replacement
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1684152?FromSearch=False
            [description] => “There’s a new starting salary of £18,850 to recognise the importance of skilled Customer Support Representatives.”

 

 

Start dates available in October & November 2019!


Domestic & General is transforming it’s call centres!


• Do you thrive on delivering a first-class customer service?
• Does exceeding targets come naturally to you?
• Are you passionate about your performance and development?


We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen.


We know that to be successful, we need to hire the very best. That’s why we have raised our basic salary to £18,850, with the opportunity to earn even more through our bonus scheme.


So, what else is changing? Here’s a taster:


• Attractive bonus package
• 25 annual leave + bank hols
• Earning potential of up to £21,145
• We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
• We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views

 


About the role


We’re a proud partner to leading manufacturers and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.


As a Product Replacement Customer Support Representative, y
            [PubDate] => 24/07/2019 11:35:00
            [ClosingDate] => 30/11/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBEDXB444422
            [jobDiscipline] => Contact Centre
            [jobLocation] => Bedworth
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => 18,850
        )

    [14] => stdClass Object
        (
            [title] => DataStage Developer
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1664229?FromSearch=False
            [description] => Location: Wimbledon, London

Closing Date: 02/08/2019

Salary Band: £40,000- £45,000

 

We are looking for a Data Platform DataStage Developer to join our IT Delivery team based in Wimbledon. This role will provide technical expertise for detail design, development and optimisation of ETL jobs integrating the Enterprise Data Warehouse and other systems within the organisation.

 

Key areas of responsibility include mapping of data sources, analysis of functional requirements, development of technical design documents, development of DataStage ETL jobs, design and development of the work schedule and automation. It will also include 3rd line support for Data Platform Technology Stack. 

 

This role requires subject matter expertise in the following technologies:


IBM InfoSphere Data Stage
IBM InfoSphere Quality Stage
IBM Tivoli Work Scheduler
IBM Address Verification
DB2


 

Key Responsibilities:


Review the business requirements and translate into ETL rules, documenting the detail design.
Design and develop the solution with IBM DataStage
Design the physical data model in collaboration with the data architect and database administrator
Define the scheduling requirements for ETL processes in the data warehouse
Develop and test (unit test, functional test and data profiling) the ETL processes
Performance tune ETL processes
On call production support


 

Required Skill and Experience:


IBM InfoSphere DataStage and Quality Stage v11.3
DB2
Tivoli Work Scheduler
IBM Address Verification
AIX Scripting


 

Employee Benefits:


Competitive salary and discretionary bonus
Contributory Pension Scheme, matched up to 5%
Salary Finance – a dedicated online portal offering lending and saving facilities, financial wellbeing and support services
Health Cash Plan – claim money back towards essential healthcare, including a virtual GP service)
25 days’ annual leave with an annual option
            [PubDate] => 05/07/2019 12:54:00
            [ClosingDate] => 15/11/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMER424204
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [15] => stdClass Object
        (
            [title] => DataStage Developer
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1663958?FromSearch=False
            [description] => Location: Wimbledon, London

Closing Date: 02/08/2019

Salary Band: £40,000- £45,000

 

We are looking for a Data Platform DataStage Developer to join our IT Delivery team based in Wimbledon. This role will provide technical expertise for detail design, development and optimisation of ETL jobs integrating the Enterprise Data Warehouse and other systems within the organisation.

 

Key areas of responsibility include mapping of data sources, analysis of functional requirements, development of technical design documents, development of DataStage ETL jobs, design and development of the work schedule and automation. It will also include 3rd line support for Data Platform Technology Stack. 

 

This role requires subject matter expertise in the following technologies:


IBM InfoSphere Data Stage
IBM InfoSphere Quality Stage
IBM Tivoli Work Scheduler
IBM Address Verification
DB2


 

Key Responsibilities:


Review the business requirements and translate into ETL rules, documenting the detail design.
Design and develop the solution with IBM DataStage
Design the physical data model in collaboration with the data architect and database administrator
Define the scheduling requirements for ETL processes in the data warehouse
Develop and test (unit test, functional test and data profiling) the ETL processes
Performance tune ETL processes
On call production support


 

Required Skill and Experience:


IBM InfoSphere DataStage and Quality Stage v11.3
DB2
Tivoli Work Scheduler
IBM Address Verification
AIX Scripting


 

Employee Benefits:


Competitive salary and discretionary bonus
Contributory Pension Scheme, matched up to 5%
Salary Finance – a dedicated online portal offering lending and saving facilities, financial wellbeing and support services
Health Cash Plan – claim money back towards essential healthcare, including a virtual GP service)
25 days’ annual leave with an annual option
            [PubDate] => 05/07/2019 11:29:00
            [ClosingDate] => 15/11/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMER424204
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [16] => stdClass Object
        (
            [title] => Outbound Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1659681?FromSearch=False
            [description] => Starting at £18,380 per year and rising to £20,352 per year after 6 months service. Bonus potential of up £8550 per annum, paid monthly.

Multiple start dates over the next few weeks.

 

Do you want to be rewarded for the effort and time you put into your work?
Are you looking for a new challenge and to build a career?
Can you build rapport with others?
If you are confident, resilient and enjoy working in a competitive but fun environment, then we are looking for people like you to join our new Outbound Teams at Domestic & General.

 

What’s in it for you?


We have a huge amount of staff benefits, but here are the basics…

 


No Cold Calling - all warm leads with existing customers
£18,380 starting salary, rising to £20,352 after 6 months service (subject to conditions)
Fantastic bonus earning potential paid monthly
Sociable working hours, 37.5 hours per week - Mon to Fri 8am to 8pm, Saturday 8am to 4pm
City Centre location with great bus links and tram stops within walking distance
Excellent career opportunities


 

So, what else is changing? Here’s a taster:

 


Newly refurbished offices
Attractive bonus package
Increased annual leave
Earning potential of up to £28,902
We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 

About You:

 

At Domestic and General we are proud of our market position as the UK&rsqu
            [PubDate] => 01/07/2019 17:38:00
            [ClosingDate] => 29/11/2019 09:20:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTUP417023
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,352 per year + £1150 rewards + £8,550 bonus pa
        )

    [17] => stdClass Object
        (
            [title] => DataStage Developer
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1626394?FromSearch=False
            [description] => Location: Wimbledon, London

Closing Date: 02/08/2019

Salary Band: £40,000- £45,000

 

We are looking for a Data Platform DataStage Developer to join our IT Delivery team based in Wimbledon. This role will provide technical expertise for detail design, development and optimisation of ETL jobs integrating the Enterprise Data Warehouse and other systems within the organisation.

 

Key areas of responsibility include mapping of data sources, analysis of functional requirements, development of technical design documents, development of DataStage ETL jobs, design and development of the work schedule and automation. It will also include 3rd line support for Data Platform Technology Stack. 

 

This role requires subject matter expertise in the following technologies:


IBM InfoSphere Data Stage
IBM InfoSphere Quality Stage
IBM Tivoli Work Scheduler
IBM Address Verification
DB2


 

Key Responsibilities:


Review the business requirements and translate into ETL rules, documenting the detail design.
Design and develop the solution with IBM DataStage
Design the physical data model in collaboration with the data architect and database administrator
Define the scheduling requirements for ETL processes in the data warehouse
Develop and test (unit test, functional test and data profiling) the ETL processes
Performance tune ETL processes
On call production support


 

Required Skill and Experience:


IBM InfoSphere DataStage and Quality Stage v11.3
DB2
Tivoli Work Scheduler
IBM Address Verification
AIX Scripting


 

Employee Benefits:


Competitive salary and discretionary bonus
Contributory Pension Scheme, matched up to 5%
Salary Finance – a dedicated online portal offering lending and saving facilities, financial wellbeing and support services
Health Cash Plan – claim money back towards essential healthcare, including a virtual GP service)
25 days’ annual leave with an annual option
            [PubDate] => 29/05/2019 15:24:00
            [ClosingDate] => 15/11/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMER424204
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [18] => stdClass Object
        (
            [title] => Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1561054?FromSearch=False
            [description] => We offer a competitive starting salary of £18,380 which increases to £20,352 after 6 months. To recognise the achievements of skilled Customer Sales Representatives, there is also the opportunity to earn up to £9,000 per year in bonus!

 

About Us

 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


In 2018 we completed a £3.1m Office Refurbishment in Nottingham, which has provided our current and future employees a truly world class office to work in
We’ve launched an Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also launched Exchange, our forum for employees and senior managers to regularly meet and discuss issues that affect us all. It gives colleagues a place where they can openly share their views


 

About the Role

 

 

This vacancy is in one of our inbound sales teams, meaning that you’ll be the first point of contact for customers who call in for help. You’ll provide excellent customer service and use your sales skills to give added peace of mind, by up-selling other products that customers can purchase that best suit their needs.

 

This department has flexible shift patterns based on a 37.5-hour contract, between the opening
            [PubDate] => 21/03/2019 13:37:00
            [ClosingDate] => 30/11/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTGB196410
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,352 + up to £9,000 bonus per annum
        )

    [19] => stdClass Object
        (
            [title] => Customer Sales Advisor - Sky Outbound
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/750387?FromSearch=False
            [description] => About the Role

As a Sales Advisor in our Sky Outbound team, you will be an ambassador of our Sky campaign. You will represent and promote this well-known household brand, making our customers aware of the additional products they can purchase for added peace of mind. You will be making outbound sales calls to Sky’s warm customer base, who will benefit from your expert guidance to purchase products and packages that best suit their needs.

 

"Sky is one of D&G’s biggest & most valuable clients, we are proud to have them as one of our business partners for such a long time! The Sky Outbound department is a lively, energetic, fun sales driven environment, focused on delivering great sales performance through excellent customer service.  On Sky Outbound you can expect plenty of support through coaching and personal development, along with engaging sales focused incentives & initiatives.  It’s the perfect area in our business to develop your communication and sales skills, while giving our Sky customers a fantastic experience, and working as part of a close knit, high performing team".  Operations Manager, Domestic & General.

 

This department has set shift patterns based on a 37.5-hour contract, consisting of:


Two weeks of: Monday – Thursday 11:00 – 20:00 and an early finish on a Friday working 9:30 – 16:00
Two week of: Monday – Thursday 09:30 – 18:30 with an early finish on a Friday working 09:30 – 16:00
One Saturday in every three weekends: 09:00 – 16:30 (weekday off in lieu)


 

About You:

A skilled sales professional, you’ll thrive on beating targets – but you’ll always make sure that the customer’s interests come first. You understand the customer’s perspective and have a natural ability to build a strong rapport. The most successful Sales Advisors also love to be challenged and have a real flair for sales, whilst underst
            [PubDate] => 14/11/2018 09:00:00
            [ClosingDate] => 31/03/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRIMH196302
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,300 - £21,370 + Bonus of up to £9,000 per annum
        )

    [20] => stdClass Object
        (
            [title] => Customer Service Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/754135?FromSearch=False
            [description] => We offer a competitive starting salary of £19,800 which increases to £21,900 after 6 months. To recognise the achievements of skilled Customer Service Representatives, there is also the opportunity to earn up to £2,295 per year in bonus!

 

About Us:
 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled customer service and sales professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


We have recently finished a £1.4m Office Refurbishment in Brighton that has given all our employees a truly world class office to work in
We’ve launched an Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also launched Exchange, our forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 


About the Role:
 

This vacancy is in our multi-skilled Customer Support sales team, meaning that you’ll be the first point of contact for all customers who call us with warranty and insurance related queries. You’ll provide excellent customer service and use your sales skills to give added peace of mind, by up-selling other products that customers can purchase that best suit their needs.

 

This department has flexible shift patterns bas
            [PubDate] => 01/01/2018 09:00:00
            [ClosingDate] => 31/03/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRITD196417
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,800 - £21,900 + Bonus up to £2,295 per annum
        )

    [21] => stdClass Object
        (
            [title] => Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1085914?FromSearch=False
            [description] => We offer a competitive starting salary of £18,380 which increases to £20,352 after 6 months. To recognise the achievements of skilled Customer Sales Representatives, there is also the opportunity to earn up to £9,000 per year in bonus!

 

About Us

 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


In 2018 we completed a £3.1m Office Refurbishment in Nottingham, which has provided our current and future employees a truly world class office to work in
We’ve launched an Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also launched Exchange, our forum for employees and senior managers to regularly meet and discuss issues that affect us all. It gives colleagues a place where they can openly share their views


 

About the Role

 

 

This vacancy is in one of our inbound sales teams, meaning that you’ll be the first point of contact for customers who call in for help. You’ll provide excellent customer service and use your sales skills to give added peace of mind, by up-selling other products that customers can purchase that best suit their needs.

 

This department has flexible shift patterns based on a 37.5-hour contract, between the opening
            [PubDate] => 20/11/2017 09:41:00
            [ClosingDate] => 30/11/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTGB196410
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,352 + up to £9,000 bonus per annum
        )

    [22] => stdClass Object
        (
            [title] => Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/754010?FromSearch=False
            [description] => We offer a competitive starting salary of £18,380 which increases to £20,352 after 6 months. To recognise the achievements of skilled Customer Sales Representatives, there is also the opportunity to earn up to £9,000 per year in bonus!

 

About Us

 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


In 2018 we completed a £3.1m Office Refurbishment in Nottingham, which has provided our current and future employees a truly world class office to work in
We’ve launched an Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also launched Exchange, our forum for employees and senior managers to regularly meet and discuss issues that affect us all. It gives colleagues a place where they can openly share their views


 

About the Role

 

 

This vacancy is in one of our inbound sales teams, meaning that you’ll be the first point of contact for customers who call in for help. You’ll provide excellent customer service and use your sales skills to give added peace of mind, by up-selling other products that customers can purchase that best suit their needs.

 

This department has flexible shift patterns based on a 37.5-hour contract, between the opening
            [PubDate] => 16/05/2017 11:36:00
            [ClosingDate] => 30/11/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTGB196410
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,352 + up to £9,000 bonus per annum
        )

)

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100yrs

We are over 100 years old

2,000+

Over 2000 employees internationally

15million

More than 15 million customers

Global

An international business with 4 offices in the UK

18million

Over 18 million appliances protected

14k+

14,100 applications last year

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