Recruiting now!

Call centre careers for all level candidates - don't miss out!

Latest Vacancies

Array
(
    [0] => stdClass Object
        (
            [title] => Data Scientist
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/741978?FromSearch=False
            [description] => We have a fantastic opportunity for a Data Scientist to join our Data Science team here at Domestic & General in Wimbledon. Reporting to the Data Science Manager, you will play a key role in delivering analysis of large customer data sets to understand customers behavior and develop predictive models that will position Domestic & General as a leader in this area.
            [PubDate] => 12/05/2017 12:50:00
            [ClosingDate] => 25/10/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMKM194706
            [jobDiscipline] => Business Support
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [1] => stdClass Object
        (
            [title] => Data Scientist
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1694743?FromSearch=False
            [description] => We are looking for a Data Scientist to join our Data Science team here in Wimbledon. As a Data Scientist, you will analyse large customer data sets to understand customers behaviour and develop predictive models that will position Domestic & General as a leader in this area.

 

A key area of the Data Science role is the ability to use R or Python to provide effective engineering of large data sets and analysis from sources including transactional, dialer and digital databases. You will develop predictive models using packages in R or Python and machine learning algorithms and assess the ongoing performance of these.

 

You will relish the opportunity to solve business problems using your programming skills and experience using large data sets. You will develop an appreciation of the errors associated with data sets, employ techniques to manage these and show judgement in the application of data to business issues.

 

Not only this but you will champion the importance of good analytics as a catalyst for strong decision making and customer-focused behaviour.

 

Responsibilities: 


Extract information from a range of company systems using SQL queries.
Merge data sets together using keys and fuzzy matching techniques. Impute missing values, identify and remove anomalies, calculate derived variables that have business meaning.
Think laterally to define solutions to business problems by combining numerous internal and external data sources.
Present results in an impactful way by aggregating to a suitable level, graphing and tabulation.
Conduct and design multivariate tests to drive decision making
Pass on your technical knowledge and enthusiasm to other team members instilling analytics as a route to business answers
Set up and conduct experiments to test hypotheses and optimise marketing spend at scale
Use machine learning to provide predictions for customer’s next best action


 

Skills and experience:


Data Scientist w
            [PubDate] => 02/08/2019 14:41:00
            [ClosingDate] => 25/10/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMKM194706
            [jobDiscipline] => Business Support
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [2] => stdClass Object
        (
            [title] => Senior Middleware Specialist
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1727591?FromSearch=False
            [description] => We are looking for a Senior Middleware Specialist to join our Application Services team in Wimbledon. This role will provide third-line support to operational services, serve as a technical subject matter expert (SME) resource to projects through the Solution delivery team and are responsible for the design, delivery and maintenance of the technical infrastructure that underpins operational services.

 

Responsibilities: 


Provide 3rd line support (including on-call) to operational services to resolve complex incidents, within agreed service levels
Serve as technical SME for infrastructure and application projects
Support and maintain (install, patch and configure) the technical infrastructure that underpins services managed within Service Management & Operations - ensuring tasks and issues are prioritized and resolved in accordance with operational and business requirements
Maintain the RapidDeploy automation tool – configure/maintain automation projects
Work with third party suppliers to define and deliver appropriate technical solutions and project deliverables
Develop and maintain operational and technical standards within Service Management & Operations
Ongoing capacity planning and management of systems in line with business growth plans
Provide input and support for Disaster Recovery strategies
Work with Technology Security team regarding security policies and practices ensuring that adequate and robust security measures are designed, implemented, and updated
Keep abreast of major changes in the industry and make recommendations to the business for improvement and development


 

Required Systems Knowledge:


IBM App Connect Enterprise 11 (ACE11), IBM Integration Bus v9 (IIB) - Installation, Configuration & Performance Tuning, High Availability Setup),
MQ v9, v7.5 - Installation, Configuration & Performance Tuning, High Availability Setup),
DataPower Administration (High Availability Setup, DataPower Operatio
            [PubDate] => 02/09/2019 16:58:00
            [ClosingDate] => 25/10/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMUE458951
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [3] => stdClass Object
        (
            [title] => Finance Analyst
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1766542?FromSearch=False
            [description] => We are looking for a newly qualified Finance Analyst to join our head office in Wimbledon. As Finance Analyst, you will join our recently expanded Commercial Finance function which includes the FP&A, Business Partnering, Trading and MI teams.

 

This role will report into the Lead Business Partner and is ideal for someone looking to fast track their experience and broaden their skillset in a department that is driving the commercial agenda of the organisation.

 

Responsibilities:


Providing analysis and insights to the Finance and Trading Committee, which is the commercial decision-making forum of D&G
Providing analytical expertise through the budget and reforecasting cycles, to explain the key drivers of performance, with exposure to ExCo and Director level
Directly business partnering assigned ExCo/Director and providing financial advice and decision support
Lead the monthly KPI production and development for the Finance and Trading Committee
Responsible for the analysis and presentation of budgets and forecasts to ExCo and Director level
Support the development of budget and forecast modelling (Cognos)
Lead and develop the monthly reforecasting process
Support the implementation of a new planning tool (to replace Cognos)
Lead monthly reviews with assigned budget holders to discuss performance against KPIs and risks and opportunities
Finance lead for assigned business function in all commercial decisions and business case review/approval


 

D&G Financial Performance:

We have a long track record of organic revenue and profit growth (16 consecutive years) and we have generated revenue of £811m in our 2019 financial year and EBITDA of £101 million. We are currently ranked 84 in The Sunday Times HSBC Top Track 100 league table for Britain’s 100 private companies with the biggest sales.

 

The Ideal Candidate:


Newly Qualified Accountant (CIMA, ACCA or ACA)
Strong analytical mindset
Individual h
            [PubDate] => 07/10/2019 11:16:00
            [ClosingDate] => 25/10/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMWI471394
            [jobDiscipline] => Finance MI and Underwriting
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [4] => stdClass Object
        (
            [title] => Senior Middleware Specialist
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1768664?FromSearch=False
            [description] => We are looking for a Senior Middleware Specialist to join our Application Services team in Wimbledon. This role will provide third-line support to operational services, serve as a technical subject matter expert (SME) resource to projects through the Solution delivery team and are responsible for the design, delivery and maintenance of the technical infrastructure that underpins operational services.

 

Responsibilities: 


Provide 3rd line support (including on-call) to operational services to resolve complex incidents, within agreed service levels
Serve as technical SME for infrastructure and application projects
Support and maintain (install, patch and configure) the technical infrastructure that underpins services managed within Service Management & Operations - ensuring tasks and issues are prioritized and resolved in accordance with operational and business requirements
Maintain the RapidDeploy automation tool – configure/maintain automation projects
Work with third party suppliers to define and deliver appropriate technical solutions and project deliverables
Develop and maintain operational and technical standards within Service Management & Operations
Ongoing capacity planning and management of systems in line with business growth plans
Provide input and support for Disaster Recovery strategies
Work with Technology Security team regarding security policies and practices ensuring that adequate and robust security measures are designed, implemented, and updated
Keep abreast of major changes in the industry and make recommendations to the business for improvement and development


 

Required Systems Knowledge:


IBM App Connect Enterprise 11 (ACE11), IBM Integration Bus v9 (IIB) - Installation, Configuration & Performance Tuning, High Availability Setup),
MQ v9, v7.5 - Installation, Configuration & Performance Tuning, High Availability Setup),
DataPower Administration (High Availability Setup, DataPower Operatio
            [PubDate] => 08/10/2019 14:39:00
            [ClosingDate] => 25/10/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMUE458951
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [5] => stdClass Object
        (
            [title] => Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1085914?FromSearch=False
            [description] => There’s a new starting salary of £18,380 which increases to £20,352 after 6 months! To recognise the achievements of skilled Customer Sales Representatives, there is also the opportunity to earn up to £9,000 per year in bonus!

 

About Us

 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


In 2018 we completed a £3.1m Office Refurbishment in Nottingham, which has provided our current and future employees a truly world class office to work in
We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 

About the Role

 

 

This vacancy is in one of our inbound sales teams, meaning that you’ll be the first point of contact for customers who call in for help. You’ll provide excellent customer service and use your sales skills to give added peace of mind, by up-selling other products that customers can purchase that best suit their needs.

 

This department has flexible shift patterns based on a 37.5-hour con
            [PubDate] => 20/11/2017 09:41:00
            [ClosingDate] => 31/10/2019 10:00:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTGB196410
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,352 + up to £9,000 bonus per annum
        )

    [6] => stdClass Object
        (
            [title] => Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1561054?FromSearch=False
            [description] => There’s a new starting salary of £18,380 which increases to £20,352 after 6 months! To recognise the achievements of skilled Customer Sales Representatives, there is also the opportunity to earn up to £9,000 per year in bonus!

 

About Us

 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


In 2018 we completed a £3.1m Office Refurbishment in Nottingham, which has provided our current and future employees a truly world class office to work in
We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 

About the Role

 

 

This vacancy is in one of our inbound sales teams, meaning that you’ll be the first point of contact for customers who call in for help. You’ll provide excellent customer service and use your sales skills to give added peace of mind, by up-selling other products that customers can purchase that best suit their needs.

 

This department has flexible shift patterns based on a 37.5-hour con
            [PubDate] => 21/03/2019 13:37:00
            [ClosingDate] => 31/10/2019 10:00:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTGB196410
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,352 + up to £9,000 bonus per annum
        )

    [7] => stdClass Object
        (
            [title] => Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/754010?FromSearch=False
            [description] => There’s a new starting salary of £18,380 which increases to £20,352 after 6 months! To recognise the achievements of skilled Customer Sales Representatives, there is also the opportunity to earn up to £9,000 per year in bonus!

 

About Us

 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


In 2018 we completed a £3.1m Office Refurbishment in Nottingham, which has provided our current and future employees a truly world class office to work in
We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 

About the Role

 

 

This vacancy is in one of our inbound sales teams, meaning that you’ll be the first point of contact for customers who call in for help. You’ll provide excellent customer service and use your sales skills to give added peace of mind, by up-selling other products that customers can purchase that best suit their needs.

 

This department has flexible shift patterns based on a 37.5-hour con
            [PubDate] => 16/05/2017 11:36:00
            [ClosingDate] => 31/10/2019 10:00:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTGB196410
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,352 + up to £9,000 bonus per annum
        )

    [8] => stdClass Object
        (
            [title] => Customer Sales Advisor - Sky Outbound
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/750387?FromSearch=False
            [description] => About the Role

As a Sales Advisor in our Sky Outbound team, you will be an ambassador of our Sky campaign. You will represent and promote this well-known household brand, making our customers aware of the additional products they can purchase for added peace of mind. You will be making outbound sales calls to Sky’s warm customer base, who will benefit from your expert guidance to purchase products and packages that best suit their needs.

 

"Sky is one of D&G’s biggest & most valuable clients, we are proud to have them as one of our business partners for such a long time! The Sky Outbound department is a lively, energetic, fun sales driven environment, focused on delivering great sales performance through excellent customer service.  On Sky Outbound you can expect plenty of support through coaching and personal development, along with engaging sales focused incentives & initiatives.  It’s the perfect area in our business to develop your communication and sales skills, while giving our Sky customers a fantastic experience, and working as part of a close knit, high performing team".  Operations Manager, Domestic & General.

 

This department has set shift patterns based on a 37.5-hour contract, consisting of:


Two weeks of: Monday – Thursday 11:00 – 20:00 and an early finish on a Friday working 9:30 – 16:00
Two week of: Monday – Thursday 09:30 – 18:30 with an early finish on a Friday working 09:30 – 16:00
One Saturday in every three weekends: 09:00 – 16:30 (weekday off in lieu)


 

About You:

A skilled sales professional, you’ll thrive on beating targets – but you’ll always make sure that the customer’s interests come first. You understand the customer’s perspective and have a natural ability to build a strong rapport. The most successful Sales Advisors also love to be challenged and have a real flair for sales, whilst underst
            [PubDate] => 14/11/2018 09:00:00
            [ClosingDate] => 31/10/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRIMH196302
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,300 - £21,370 + Bonus of up to £9,000 per annum
        )

    [9] => stdClass Object
        (
            [title] => Customer Support Representative - Product Replacement
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1684152?FromSearch=False
            [description] => “There’s a new starting salary of £18,850 to recognise the importance of skilled Customer Support Representatives.”

 

 

Start dates available in October & November 2019!


Domestic & General is transforming it’s call centres!


• Do you thrive on delivering a first-class customer service?
• Does exceeding targets come naturally to you?
• Are you passionate about your performance and development?


We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen.


We know that to be successful, we need to hire the very best. That’s why we have raised our basic salary to £18,850, with the opportunity to earn even more through our bonus scheme.


So, what else is changing? Here’s a taster:


• Attractive bonus package
• 25 annual leave + bank hols
• Earning potential of up to £21,145
• We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
• We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views

 


About the role


We’re a proud partner to leading manufacturers and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.


As a Product Replacement Customer Support Representative, y
            [PubDate] => 24/07/2019 11:35:00
            [ClosingDate] => 31/10/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBEDXB444422
            [jobDiscipline] => Contact Centre
            [jobLocation] => Bedworth
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => 18,850
        )

    [10] => stdClass Object
        (
            [title] => Resolutions - Customer Service Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1727600?FromSearch=False
            [description] => Resolutions - Customer Support Advisor
Multiple start dates available: 7th October 2019 & 10th November 2019

 

About Us:


We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.


We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?
 


We have recently finished a £1.4m Office Refurbishment in Brighton that has given all our employees a truly world class office to work in
We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses).
We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 

 

About the Role:


As a Customer Support Representative for our Resolutions department, you’ll be the first point of contact for customers with warranty-related complaints. As a business who is striving towards providing first time resolution for our customers, we want to ensure that their concerns are appropriately handled every time. Your main objective when you engage with our customers will be to understand, address and resolve the complaint by the end of every call.


This department has flexible shift patterns based on a 37.5 hour contract, between the opening hours
            [PubDate] => 02/09/2019 17:00:00
            [ClosingDate] => 31/10/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRIPG458948
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,800 - £21,900 + Monthly Bonus
        )

    [11] => stdClass Object
        (
            [title] => Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1754305?FromSearch=False
            [description] => There’s a new starting salary of £18,380 which increases to £20,352 after 6 months! To recognise the achievements of skilled Customer Sales Representatives, there is also the opportunity to earn up to £9,000 per year in bonus!

 

About Us

 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


In 2018 we completed a £3.1m Office Refurbishment in Nottingham, which has provided our current and future employees a truly world class office to work in
We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 

About the Role

 

 

This vacancy is in one of our inbound sales teams, meaning that you’ll be the first point of contact for customers who call in for help. You’ll provide excellent customer service and use your sales skills to give added peace of mind, by up-selling other products that customers can purchase that best suit their needs.

 

This department has flexible shift patterns based on a 37.5-hour con
            [PubDate] => 25/09/2019 16:20:00
            [ClosingDate] => 31/10/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTGB196410
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,352 + up to £9,000 bonus per annum
        )

    [12] => stdClass Object
        (
            [title] => Resourcing Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1785537?FromSearch=False
            [description] => Are you an experienced Recruiter who thrives on working in a busy, fast-paced environment? Want an opportunity to further your career within a growing organisation? If so, we may have just what you're looking for!
            [PubDate] => 23/10/2019 12:13:00
            [ClosingDate] => 20/11/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRIWG477338
            [jobDiscipline] => Human Resources / L&D / Recruitment
            [jobLocation] => Brighton
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [13] => stdClass Object
        (
            [title] => Customer Service Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/754135?FromSearch=False
            [description] => About Us:
 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled customer service and sales professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


We have recently finished a £1.4m Office Refurbishment in Brighton that has given all our employees a truly world class office to work in
We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 


About the Role:
 

This vacancy is in our multi-skilled Customer Support sales team, meaning that you’ll be the first point of contact for all customers who call us with warranty and insurance related queries. You’ll provide excellent customer service and use your sales skills to give added peace of mind, by up-selling other products that customers can purchase that best suit their needs.

 

This department has flexible shift patterns based on a 37.5-hour contract, between the opening hours below. The Recruitment team will be happy to discuss these in more detail should you be shortlisted for telephone interview.


Monday – Friday: 07:00 – 22:00
Saturday &
            [PubDate] => 01/01/2018 09:00:00
            [ClosingDate] => 25/11/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRITD196417
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,800 - £21,900 + Bonus up to £2,295 per annum
        )

    [14] => stdClass Object
        (
            [title] => Outbound Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1659681?FromSearch=False
            [description] => Starting at £18,380 per year and rising to £20,352 per year after 6 months service. Bonus potential of up £8550 per annum, paid monthly.

Multiple start dates over the next few weeks.

 

Do you want to be rewarded for the effort and time you put into your work?
Are you looking for a new challenge and to build a career?
Can you build rapport with others?
If you are confident, resilient and enjoy working in a competitive but fun environment, then we are looking for people like you to join our new Outbound Teams at Domestic & General.

 

What’s in it for you?


We have a huge amount of staff benefits, but here are the basics…

 


No Cold Calling - all warm leads with existing customers
£18,380 starting salary, rising to £20,352 after 6 months service (subject to conditions)
Fantastic bonus earning potential paid monthly
Sociable working hours, 37.5 hours per week - Mon to Fri 8am to 8pm, Saturday 8am to 4pm
City Centre location with great bus links and tram stops within walking distance
Excellent career opportunities


 

So, what else is changing? Here’s a taster:

 


Newly refurbished offices
Attractive bonus package
Increased annual leave
Earning potential of up to £28,902
We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 

About You:

 

At Domestic and General we are proud of our market position as the UK&rsqu
            [PubDate] => 01/07/2019 17:38:00
            [ClosingDate] => 29/11/2019 09:20:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTUP417023
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,352 per year + £1150 rewards + £8,550 bonus pa
        )

    [15] => stdClass Object
        (
            [title] => Team Leader
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1705070?FromSearch=False
            [description] => Are you a driven and engaging people leader? Can you help us in our journey to achieve our business vision of becoming a world class service organisation?

 

We have an ambitious and robust 5yr plan, that we are well on our way to achieving and you could be part of our driving force to success!

 

At Domestic and General we are proud of our market position as the UK’s leading warranty protection provider with a customer base in excess of 16 million, having doubled our growth in the last 5 years.

 

This couldn’t be a more exciting time to join us as we continue on one of our sectors biggest transformation projects. Our future aim? To be a company that not only provides world class customer service but also embodies a culture of high performance, reward and recognition.

 

Here’s what we can offer:

 

We are now looking for passionate and dynamic leaders, with a proven track record of leading successful teams.

 


Competitive basic salaries for our Contact Centre Team Leaders
Bonus earning potential of up to £7,600 per year plus additional rewards, for a job well done
An enhanced benefit package
A vibrant and diverse culture that celebrates success, with a focus on quality and consistent high performance
Great progression and development opportunities within the contact centre and wider business


 

About You

 

To be successful in this role, you will be able to:

 


Collaborate with peers and key stakeholders to share knowledge and ideas across the business
Understand customer needs, with a focus on doing the right thing for our customers
Display role model behaviours when dealing with customer requirements
Focus the team on delivery and performance, identifying and improving through coaching areas of development
Be open to innovation, understanding the principles of change management and coaching others’ through change
Manage the priorities of multiple activities and stakeholders
            [PubDate] => 09/08/2019 16:55:00
            [ClosingDate] => 30/11/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTWS451398
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => Competitive
        )

    [16] => stdClass Object
        (
            [title] => Sales Team Leader
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1760370?FromSearch=False
            [description] => Are you a driven and engaging people leader within Sales environments? Can you help us in our journey to achieve our business vision of becoming a world class service organisation?

 

We have an ambitious and robust 5yr plan, that we are well on our way to achieving and you could be part of our driving force to success!

 

At Domestic and General we are proud of our market position as the UK’s leading warranty protection provider with a customer base in excess of 16 million, having doubled our growth in the last 5 years.

 

This couldn’t be a more exciting time to join us as we continue on one of our sectors biggest transformation projects. Our future aim? To be a company that not only provides world class customer service but also embodies a culture of high sales performance, reward and recognition.

 

Here’s what we can offer:

 

We are now looking for passionate and dynamic leaders, with a proven track record of leading successful teams to consistently achieve high sales performance.

 


Competitive basic salaries for our Contact Centre Team Leaders
Bonus earning potential of up to £7,600 per year plus additional rewards, for a job well done
An enhanced benefit package
A vibrant and diverse culture that celebrates success, with a focus on quality and consistent high performance
Great progression and development opportunities within the contact centre and wider business


 

About You

 

To be successful in this role, you will be able to:

 


Collaborate with peers and key stakeholders to share knowledge and ideas across the business
Understand customer needs, with a focus on doing the right thing for our customers
Display role model behaviours when dealing with customer requirements
Focus the team on delivery and sales performance, identifying and improving through coaching areas of development
Be open to innovation, understanding the principles of change management and coaching others
            [PubDate] => 01/10/2019 13:58:00
            [ClosingDate] => 30/11/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTMB469475
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £ Competitive
        )

)
Array
(
    [0] => stdClass Object
        (
            [title] => Resourcing Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1785537?FromSearch=False
            [description] => Are you an experienced Recruiter who thrives on working in a busy, fast-paced environment? Want an opportunity to further your career within a growing organisation? If so, we may have just what you're looking for!
            [PubDate] => 23/10/2019 12:13:00
            [ClosingDate] => 20/11/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRIWG477338
            [jobDiscipline] => Human Resources / L&D / Recruitment
            [jobLocation] => Brighton
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [1] => stdClass Object
        (
            [title] => Senior Middleware Specialist
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1768664?FromSearch=False
            [description] => We are looking for a Senior Middleware Specialist to join our Application Services team in Wimbledon. This role will provide third-line support to operational services, serve as a technical subject matter expert (SME) resource to projects through the Solution delivery team and are responsible for the design, delivery and maintenance of the technical infrastructure that underpins operational services.

 

Responsibilities: 


Provide 3rd line support (including on-call) to operational services to resolve complex incidents, within agreed service levels
Serve as technical SME for infrastructure and application projects
Support and maintain (install, patch and configure) the technical infrastructure that underpins services managed within Service Management & Operations - ensuring tasks and issues are prioritized and resolved in accordance with operational and business requirements
Maintain the RapidDeploy automation tool – configure/maintain automation projects
Work with third party suppliers to define and deliver appropriate technical solutions and project deliverables
Develop and maintain operational and technical standards within Service Management & Operations
Ongoing capacity planning and management of systems in line with business growth plans
Provide input and support for Disaster Recovery strategies
Work with Technology Security team regarding security policies and practices ensuring that adequate and robust security measures are designed, implemented, and updated
Keep abreast of major changes in the industry and make recommendations to the business for improvement and development


 

Required Systems Knowledge:


IBM App Connect Enterprise 11 (ACE11), IBM Integration Bus v9 (IIB) - Installation, Configuration & Performance Tuning, High Availability Setup),
MQ v9, v7.5 - Installation, Configuration & Performance Tuning, High Availability Setup),
DataPower Administration (High Availability Setup, DataPower Operatio
            [PubDate] => 08/10/2019 14:39:00
            [ClosingDate] => 25/10/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMUE458951
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [2] => stdClass Object
        (
            [title] => Finance Analyst
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1766542?FromSearch=False
            [description] => We are looking for a newly qualified Finance Analyst to join our head office in Wimbledon. As Finance Analyst, you will join our recently expanded Commercial Finance function which includes the FP&A, Business Partnering, Trading and MI teams.

 

This role will report into the Lead Business Partner and is ideal for someone looking to fast track their experience and broaden their skillset in a department that is driving the commercial agenda of the organisation.

 

Responsibilities:


Providing analysis and insights to the Finance and Trading Committee, which is the commercial decision-making forum of D&G
Providing analytical expertise through the budget and reforecasting cycles, to explain the key drivers of performance, with exposure to ExCo and Director level
Directly business partnering assigned ExCo/Director and providing financial advice and decision support
Lead the monthly KPI production and development for the Finance and Trading Committee
Responsible for the analysis and presentation of budgets and forecasts to ExCo and Director level
Support the development of budget and forecast modelling (Cognos)
Lead and develop the monthly reforecasting process
Support the implementation of a new planning tool (to replace Cognos)
Lead monthly reviews with assigned budget holders to discuss performance against KPIs and risks and opportunities
Finance lead for assigned business function in all commercial decisions and business case review/approval


 

D&G Financial Performance:

We have a long track record of organic revenue and profit growth (16 consecutive years) and we have generated revenue of £811m in our 2019 financial year and EBITDA of £101 million. We are currently ranked 84 in The Sunday Times HSBC Top Track 100 league table for Britain’s 100 private companies with the biggest sales.

 

The Ideal Candidate:


Newly Qualified Accountant (CIMA, ACCA or ACA)
Strong analytical mindset
Individual h
            [PubDate] => 07/10/2019 11:16:00
            [ClosingDate] => 25/10/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMWI471394
            [jobDiscipline] => Finance MI and Underwriting
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [3] => stdClass Object
        (
            [title] => Sales Team Leader
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1760370?FromSearch=False
            [description] => Are you a driven and engaging people leader within Sales environments? Can you help us in our journey to achieve our business vision of becoming a world class service organisation?

 

We have an ambitious and robust 5yr plan, that we are well on our way to achieving and you could be part of our driving force to success!

 

At Domestic and General we are proud of our market position as the UK’s leading warranty protection provider with a customer base in excess of 16 million, having doubled our growth in the last 5 years.

 

This couldn’t be a more exciting time to join us as we continue on one of our sectors biggest transformation projects. Our future aim? To be a company that not only provides world class customer service but also embodies a culture of high sales performance, reward and recognition.

 

Here’s what we can offer:

 

We are now looking for passionate and dynamic leaders, with a proven track record of leading successful teams to consistently achieve high sales performance.

 


Competitive basic salaries for our Contact Centre Team Leaders
Bonus earning potential of up to £7,600 per year plus additional rewards, for a job well done
An enhanced benefit package
A vibrant and diverse culture that celebrates success, with a focus on quality and consistent high performance
Great progression and development opportunities within the contact centre and wider business


 

About You

 

To be successful in this role, you will be able to:

 


Collaborate with peers and key stakeholders to share knowledge and ideas across the business
Understand customer needs, with a focus on doing the right thing for our customers
Display role model behaviours when dealing with customer requirements
Focus the team on delivery and sales performance, identifying and improving through coaching areas of development
Be open to innovation, understanding the principles of change management and coaching others
            [PubDate] => 01/10/2019 13:58:00
            [ClosingDate] => 30/11/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTMB469475
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £ Competitive
        )

    [4] => stdClass Object
        (
            [title] => Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1754305?FromSearch=False
            [description] => There’s a new starting salary of £18,380 which increases to £20,352 after 6 months! To recognise the achievements of skilled Customer Sales Representatives, there is also the opportunity to earn up to £9,000 per year in bonus!

 

About Us

 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


In 2018 we completed a £3.1m Office Refurbishment in Nottingham, which has provided our current and future employees a truly world class office to work in
We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 

About the Role

 

 

This vacancy is in one of our inbound sales teams, meaning that you’ll be the first point of contact for customers who call in for help. You’ll provide excellent customer service and use your sales skills to give added peace of mind, by up-selling other products that customers can purchase that best suit their needs.

 

This department has flexible shift patterns based on a 37.5-hour con
            [PubDate] => 25/09/2019 16:20:00
            [ClosingDate] => 31/10/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTGB196410
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,352 + up to £9,000 bonus per annum
        )

    [5] => stdClass Object
        (
            [title] => Resolutions - Customer Service Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1727600?FromSearch=False
            [description] => Resolutions - Customer Support Advisor
Multiple start dates available: 7th October 2019 & 10th November 2019

 

About Us:


We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.


We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?
 


We have recently finished a £1.4m Office Refurbishment in Brighton that has given all our employees a truly world class office to work in
We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses).
We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 

 

About the Role:


As a Customer Support Representative for our Resolutions department, you’ll be the first point of contact for customers with warranty-related complaints. As a business who is striving towards providing first time resolution for our customers, we want to ensure that their concerns are appropriately handled every time. Your main objective when you engage with our customers will be to understand, address and resolve the complaint by the end of every call.


This department has flexible shift patterns based on a 37.5 hour contract, between the opening hours
            [PubDate] => 02/09/2019 17:00:00
            [ClosingDate] => 31/10/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRIPG458948
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,800 - £21,900 + Monthly Bonus
        )

    [6] => stdClass Object
        (
            [title] => Senior Middleware Specialist
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1727591?FromSearch=False
            [description] => We are looking for a Senior Middleware Specialist to join our Application Services team in Wimbledon. This role will provide third-line support to operational services, serve as a technical subject matter expert (SME) resource to projects through the Solution delivery team and are responsible for the design, delivery and maintenance of the technical infrastructure that underpins operational services.

 

Responsibilities: 


Provide 3rd line support (including on-call) to operational services to resolve complex incidents, within agreed service levels
Serve as technical SME for infrastructure and application projects
Support and maintain (install, patch and configure) the technical infrastructure that underpins services managed within Service Management & Operations - ensuring tasks and issues are prioritized and resolved in accordance with operational and business requirements
Maintain the RapidDeploy automation tool – configure/maintain automation projects
Work with third party suppliers to define and deliver appropriate technical solutions and project deliverables
Develop and maintain operational and technical standards within Service Management & Operations
Ongoing capacity planning and management of systems in line with business growth plans
Provide input and support for Disaster Recovery strategies
Work with Technology Security team regarding security policies and practices ensuring that adequate and robust security measures are designed, implemented, and updated
Keep abreast of major changes in the industry and make recommendations to the business for improvement and development


 

Required Systems Knowledge:


IBM App Connect Enterprise 11 (ACE11), IBM Integration Bus v9 (IIB) - Installation, Configuration & Performance Tuning, High Availability Setup),
MQ v9, v7.5 - Installation, Configuration & Performance Tuning, High Availability Setup),
DataPower Administration (High Availability Setup, DataPower Operatio
            [PubDate] => 02/09/2019 16:58:00
            [ClosingDate] => 25/10/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMUE458951
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [7] => stdClass Object
        (
            [title] => Team Leader
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1705070?FromSearch=False
            [description] => Are you a driven and engaging people leader? Can you help us in our journey to achieve our business vision of becoming a world class service organisation?

 

We have an ambitious and robust 5yr plan, that we are well on our way to achieving and you could be part of our driving force to success!

 

At Domestic and General we are proud of our market position as the UK’s leading warranty protection provider with a customer base in excess of 16 million, having doubled our growth in the last 5 years.

 

This couldn’t be a more exciting time to join us as we continue on one of our sectors biggest transformation projects. Our future aim? To be a company that not only provides world class customer service but also embodies a culture of high performance, reward and recognition.

 

Here’s what we can offer:

 

We are now looking for passionate and dynamic leaders, with a proven track record of leading successful teams.

 


Competitive basic salaries for our Contact Centre Team Leaders
Bonus earning potential of up to £7,600 per year plus additional rewards, for a job well done
An enhanced benefit package
A vibrant and diverse culture that celebrates success, with a focus on quality and consistent high performance
Great progression and development opportunities within the contact centre and wider business


 

About You

 

To be successful in this role, you will be able to:

 


Collaborate with peers and key stakeholders to share knowledge and ideas across the business
Understand customer needs, with a focus on doing the right thing for our customers
Display role model behaviours when dealing with customer requirements
Focus the team on delivery and performance, identifying and improving through coaching areas of development
Be open to innovation, understanding the principles of change management and coaching others’ through change
Manage the priorities of multiple activities and stakeholders
            [PubDate] => 09/08/2019 16:55:00
            [ClosingDate] => 30/11/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTWS451398
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => Competitive
        )

    [8] => stdClass Object
        (
            [title] => Data Scientist
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1694743?FromSearch=False
            [description] => We are looking for a Data Scientist to join our Data Science team here in Wimbledon. As a Data Scientist, you will analyse large customer data sets to understand customers behaviour and develop predictive models that will position Domestic & General as a leader in this area.

 

A key area of the Data Science role is the ability to use R or Python to provide effective engineering of large data sets and analysis from sources including transactional, dialer and digital databases. You will develop predictive models using packages in R or Python and machine learning algorithms and assess the ongoing performance of these.

 

You will relish the opportunity to solve business problems using your programming skills and experience using large data sets. You will develop an appreciation of the errors associated with data sets, employ techniques to manage these and show judgement in the application of data to business issues.

 

Not only this but you will champion the importance of good analytics as a catalyst for strong decision making and customer-focused behaviour.

 

Responsibilities: 


Extract information from a range of company systems using SQL queries.
Merge data sets together using keys and fuzzy matching techniques. Impute missing values, identify and remove anomalies, calculate derived variables that have business meaning.
Think laterally to define solutions to business problems by combining numerous internal and external data sources.
Present results in an impactful way by aggregating to a suitable level, graphing and tabulation.
Conduct and design multivariate tests to drive decision making
Pass on your technical knowledge and enthusiasm to other team members instilling analytics as a route to business answers
Set up and conduct experiments to test hypotheses and optimise marketing spend at scale
Use machine learning to provide predictions for customer’s next best action


 

Skills and experience:


Data Scientist w
            [PubDate] => 02/08/2019 14:41:00
            [ClosingDate] => 25/10/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMKM194706
            [jobDiscipline] => Business Support
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [9] => stdClass Object
        (
            [title] => Customer Support Representative - Product Replacement
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1684152?FromSearch=False
            [description] => “There’s a new starting salary of £18,850 to recognise the importance of skilled Customer Support Representatives.”

 

 

Start dates available in October & November 2019!


Domestic & General is transforming it’s call centres!


• Do you thrive on delivering a first-class customer service?
• Does exceeding targets come naturally to you?
• Are you passionate about your performance and development?


We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen.


We know that to be successful, we need to hire the very best. That’s why we have raised our basic salary to £18,850, with the opportunity to earn even more through our bonus scheme.


So, what else is changing? Here’s a taster:


• Attractive bonus package
• 25 annual leave + bank hols
• Earning potential of up to £21,145
• We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
• We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views

 


About the role


We’re a proud partner to leading manufacturers and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.


As a Product Replacement Customer Support Representative, y
            [PubDate] => 24/07/2019 11:35:00
            [ClosingDate] => 31/10/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBEDXB444422
            [jobDiscipline] => Contact Centre
            [jobLocation] => Bedworth
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => 18,850
        )

    [10] => stdClass Object
        (
            [title] => Outbound Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1659681?FromSearch=False
            [description] => Starting at £18,380 per year and rising to £20,352 per year after 6 months service. Bonus potential of up £8550 per annum, paid monthly.

Multiple start dates over the next few weeks.

 

Do you want to be rewarded for the effort and time you put into your work?
Are you looking for a new challenge and to build a career?
Can you build rapport with others?
If you are confident, resilient and enjoy working in a competitive but fun environment, then we are looking for people like you to join our new Outbound Teams at Domestic & General.

 

What’s in it for you?


We have a huge amount of staff benefits, but here are the basics…

 


No Cold Calling - all warm leads with existing customers
£18,380 starting salary, rising to £20,352 after 6 months service (subject to conditions)
Fantastic bonus earning potential paid monthly
Sociable working hours, 37.5 hours per week - Mon to Fri 8am to 8pm, Saturday 8am to 4pm
City Centre location with great bus links and tram stops within walking distance
Excellent career opportunities


 

So, what else is changing? Here’s a taster:

 


Newly refurbished offices
Attractive bonus package
Increased annual leave
Earning potential of up to £28,902
We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 

About You:

 

At Domestic and General we are proud of our market position as the UK&rsqu
            [PubDate] => 01/07/2019 17:38:00
            [ClosingDate] => 29/11/2019 09:20:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTUP417023
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,352 per year + £1150 rewards + £8,550 bonus pa
        )

    [11] => stdClass Object
        (
            [title] => Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1561054?FromSearch=False
            [description] => There’s a new starting salary of £18,380 which increases to £20,352 after 6 months! To recognise the achievements of skilled Customer Sales Representatives, there is also the opportunity to earn up to £9,000 per year in bonus!

 

About Us

 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


In 2018 we completed a £3.1m Office Refurbishment in Nottingham, which has provided our current and future employees a truly world class office to work in
We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 

About the Role

 

 

This vacancy is in one of our inbound sales teams, meaning that you’ll be the first point of contact for customers who call in for help. You’ll provide excellent customer service and use your sales skills to give added peace of mind, by up-selling other products that customers can purchase that best suit their needs.

 

This department has flexible shift patterns based on a 37.5-hour con
            [PubDate] => 21/03/2019 13:37:00
            [ClosingDate] => 31/10/2019 10:00:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTGB196410
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,352 + up to £9,000 bonus per annum
        )

    [12] => stdClass Object
        (
            [title] => Customer Sales Advisor - Sky Outbound
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/750387?FromSearch=False
            [description] => About the Role

As a Sales Advisor in our Sky Outbound team, you will be an ambassador of our Sky campaign. You will represent and promote this well-known household brand, making our customers aware of the additional products they can purchase for added peace of mind. You will be making outbound sales calls to Sky’s warm customer base, who will benefit from your expert guidance to purchase products and packages that best suit their needs.

 

"Sky is one of D&G’s biggest & most valuable clients, we are proud to have them as one of our business partners for such a long time! The Sky Outbound department is a lively, energetic, fun sales driven environment, focused on delivering great sales performance through excellent customer service.  On Sky Outbound you can expect plenty of support through coaching and personal development, along with engaging sales focused incentives & initiatives.  It’s the perfect area in our business to develop your communication and sales skills, while giving our Sky customers a fantastic experience, and working as part of a close knit, high performing team".  Operations Manager, Domestic & General.

 

This department has set shift patterns based on a 37.5-hour contract, consisting of:


Two weeks of: Monday – Thursday 11:00 – 20:00 and an early finish on a Friday working 9:30 – 16:00
Two week of: Monday – Thursday 09:30 – 18:30 with an early finish on a Friday working 09:30 – 16:00
One Saturday in every three weekends: 09:00 – 16:30 (weekday off in lieu)


 

About You:

A skilled sales professional, you’ll thrive on beating targets – but you’ll always make sure that the customer’s interests come first. You understand the customer’s perspective and have a natural ability to build a strong rapport. The most successful Sales Advisors also love to be challenged and have a real flair for sales, whilst underst
            [PubDate] => 14/11/2018 09:00:00
            [ClosingDate] => 31/10/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRIMH196302
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,300 - £21,370 + Bonus of up to £9,000 per annum
        )

    [13] => stdClass Object
        (
            [title] => Customer Service Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/754135?FromSearch=False
            [description] => About Us:
 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled customer service and sales professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


We have recently finished a £1.4m Office Refurbishment in Brighton that has given all our employees a truly world class office to work in
We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 


About the Role:
 

This vacancy is in our multi-skilled Customer Support sales team, meaning that you’ll be the first point of contact for all customers who call us with warranty and insurance related queries. You’ll provide excellent customer service and use your sales skills to give added peace of mind, by up-selling other products that customers can purchase that best suit their needs.

 

This department has flexible shift patterns based on a 37.5-hour contract, between the opening hours below. The Recruitment team will be happy to discuss these in more detail should you be shortlisted for telephone interview.


Monday – Friday: 07:00 – 22:00
Saturday &
            [PubDate] => 01/01/2018 09:00:00
            [ClosingDate] => 25/11/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRITD196417
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,800 - £21,900 + Bonus up to £2,295 per annum
        )

    [14] => stdClass Object
        (
            [title] => Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1085914?FromSearch=False
            [description] => There’s a new starting salary of £18,380 which increases to £20,352 after 6 months! To recognise the achievements of skilled Customer Sales Representatives, there is also the opportunity to earn up to £9,000 per year in bonus!

 

About Us

 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


In 2018 we completed a £3.1m Office Refurbishment in Nottingham, which has provided our current and future employees a truly world class office to work in
We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 

About the Role

 

 

This vacancy is in one of our inbound sales teams, meaning that you’ll be the first point of contact for customers who call in for help. You’ll provide excellent customer service and use your sales skills to give added peace of mind, by up-selling other products that customers can purchase that best suit their needs.

 

This department has flexible shift patterns based on a 37.5-hour con
            [PubDate] => 20/11/2017 09:41:00
            [ClosingDate] => 31/10/2019 10:00:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTGB196410
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,352 + up to £9,000 bonus per annum
        )

    [15] => stdClass Object
        (
            [title] => Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/754010?FromSearch=False
            [description] => There’s a new starting salary of £18,380 which increases to £20,352 after 6 months! To recognise the achievements of skilled Customer Sales Representatives, there is also the opportunity to earn up to £9,000 per year in bonus!

 

About Us

 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


In 2018 we completed a £3.1m Office Refurbishment in Nottingham, which has provided our current and future employees a truly world class office to work in
We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 

About the Role

 

 

This vacancy is in one of our inbound sales teams, meaning that you’ll be the first point of contact for customers who call in for help. You’ll provide excellent customer service and use your sales skills to give added peace of mind, by up-selling other products that customers can purchase that best suit their needs.

 

This department has flexible shift patterns based on a 37.5-hour con
            [PubDate] => 16/05/2017 11:36:00
            [ClosingDate] => 31/10/2019 10:00:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTGB196410
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,352 + up to £9,000 bonus per annum
        )

    [16] => stdClass Object
        (
            [title] => Data Scientist
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/741978?FromSearch=False
            [description] => We have a fantastic opportunity for a Data Scientist to join our Data Science team here at Domestic & General in Wimbledon. Reporting to the Data Science Manager, you will play a key role in delivering analysis of large customer data sets to understand customers behavior and develop predictive models that will position Domestic & General as a leader in this area.
            [PubDate] => 12/05/2017 12:50:00
            [ClosingDate] => 25/10/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMKM194706
            [jobDiscipline] => Business Support
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

)

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Customer Sales Advisor - Sky Outbound

Brighton

£19,300 - £21,370 + Bonus of up to £9,000 per annum


About the Role As a Sales Advisor in our Sky Outbound team, you will be an ambassador of our Sky ca... view and apply

Customer Service Advisor

Brighton

£19,800 - £21,900 + Bonus up to £2,295 per annum


About Us: We are Domestic & General. We’re a proud partner to leading manufacturer and reta... view and apply

100yrs

We are over 100 years old

2,000+

Over 2000 employees internationally

15million

More than 15 million customers

Global

An international business with 4 offices in the UK

18million

Over 18 million appliances protected

14k+

14,100 applications last year

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