Latest Vacancies

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    [0] => stdClass Object
        (
            [title] => Financial Accountant
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1443014?FromSearch=False
            [description] => We are looking for a Financial Accountant to join our growing UK Finance team in Wimbledon. This role will report to the UK Financial Controller and be part of the senior UK Financial Accounting team.

 

This is a brand-new position and we are looking for someone to develop the team, challenge the status quo of processes and formalise documentation and controls.

 

Why work at D&G

We have a long track record of organic revenue and profit growth (16 consecutive years) and we have generated revenue of £811m in our 2019 financial year and EBITDA of £101 million. We are currently ranked 84 in The Sunday Times HSBC Top Track 100 league table for Britain’s 100 private companies with the biggest sales.

 

Responsibilities


Managing the monthly reporting process and controls, ensuring the production of timely, accurate financial information and analysis for the UK operating segment and subsidiary legal entities
Proactively identify opportunities to develop and improve existing processes, project manage and drive process to successful implementation.
Supporting the UK FC in the reporting of monthly results to Group finance, clearly documenting and articulating drivers for variances to budget, key accounting judgements, and opportunities and risks to the budget for the financial year
Taking a lead role in responding to technical accounting issues that impact UK Finance, including the implementation of IFRS17.
Building strong relationships with external audit team to complete Group and local audits to tight deadlines
Ensuring the UK segment is compliant with all Group policies and relevant technical accounting pronouncements and standards
Ensuring appropriate financial controls and processes are in place to ensure accurate and timely production of financial information
Assist with ad hoc finance projects and provide support to Director of Corporate Finance including Solvency II and preparation of Corporation Tax computations a
            [PubDate] => 06/11/2018 11:58:00
            [ClosingDate] => 19/06/2019 12:00:00
            [location] => stdClass Object
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                )

            [salary] => stdClass Object
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                )

            [ref] => DGWIMEU364137
            [jobDiscipline] => Finance MI and Underwriting
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive + discretionary bonus
        )

    [1] => stdClass Object
        (
            [title] => Outbound Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1605127?FromSearch=False
            [description] => Starting at £18,380pa, rising to £20,150pa after 6 months service. Bonus potential of up £8550 per annum, paid monthly.

Start Date: 19th June 2019

 

Are you confident and outgoing and want to be rewarded for the effort and time you put into your work?
Do you have sales experience and are looking for a new challenge?
Can you build rapport with others?
If you are outgoing, confident, resilient and enjoy working in a competitive but fun environment, then we are looking for people like you to join our new Outbound Team at Domestic & General.

 

What’s in it for you?


We have a huge amount of staff benefits, but here are the basics…

 


No Cold Calling - all warm leads with existing customers
£18,380 starting salary, rising to £20,150 after 6 months service (subject to conditions)
Fantastic bonus earning potential paid monthly
Sociable working hours, 37.5 hours per week - Mon to Fri 8am to 8pm, Saturday 8am to 4pm
City Centre location with great bus links and tram stops within walking distance
Excellent career opportunities


 

So, what else is changing? Here’s a taster:


• Newly refurbished offices
• Attractive bonus package
• Increased annual leave
• Earning potential of up to £28,700
• We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
• We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views

 

About You:

 

At Domestic and General we are
            [PubDate] => 07/05/2019 16:10:00
            [ClosingDate] => 19/06/2019 23:59:00
            [location] => stdClass Object
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                )

            [salary] => stdClass Object
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                )

            [ref] => DGNOTUP417023
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 + upto £8,550 bonus pa
        )

    [2] => stdClass Object
        (
            [title] => Financial Accountant
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1640485?FromSearch=False
            [description] => We are looking for a Financial Accountant to join our growing UK Finance team in Wimbledon. This role will report to the UK Financial Controller and be part of the senior UK Financial Accounting team.

 

This is a brand-new position and we are looking for someone to develop the team, challenge the status quo of processes and formalise documentation and controls.

 

Why work at D&G

We have a long track record of organic revenue and profit growth (16 consecutive years) and we have generated revenue of £811m in our 2019 financial year and EBITDA of £101 million. We are currently ranked 84 in The Sunday Times HSBC Top Track 100 league table for Britain’s 100 private companies with the biggest sales.

 

Responsibilities


Managing the monthly reporting process and controls, ensuring the production of timely, accurate financial information and analysis for the UK operating segment and subsidiary legal entities
Proactively identify opportunities to develop and improve existing processes, project manage and drive process to successful implementation.
Supporting the UK FC in the reporting of monthly results to Group finance, clearly documenting and articulating drivers for variances to budget, key accounting judgements, and opportunities and risks to the budget for the financial year
Taking a lead role in responding to technical accounting issues that impact UK Finance, including the implementation of IFRS17.
Building strong relationships with external audit team to complete Group and local audits to tight deadlines
Ensuring the UK segment is compliant with all Group policies and relevant technical accounting pronouncements and standards
Ensuring appropriate financial controls and processes are in place to ensure accurate and timely production of financial information
Assist with ad hoc finance projects and provide support to Director of Corporate Finance including Solvency II and preparation of Corporation Tax computations a
            [PubDate] => 12/06/2019 13:58:00
            [ClosingDate] => 21/06/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMEU364137
            [jobDiscipline] => Finance MI and Underwriting
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive + discretionary bonus
        )

    [3] => stdClass Object
        (
            [title] => Customer Research Executive
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1641190?FromSearch=False
            [description] => We are looking for a Customer Research Executive to join our Insight team based in Wimbledon. Reporting to the Head of Customer Research, the Customer Research Executive will provide valuable support to the business through understanding and delivering insights into our current and future customer.

 

The Customer Research team captures customer insights through bespoke research (qualitative and quantitative), continuous feedback surveys, consumer studies, internal feedback and various internal data sources.

 

Insight at D&G

The vision for Domestic & General (D&G) is to become a world class service organisation enabled for a smart future. Putting the customer first is one of the key routes to achieve that vision. Over the last two years it’s an even bigger focus, leading to setting up an Insight and Strategy team to bring the customer to the forefront to all key decision making. This is a great time to be joining our insights team to help bring this vision to life. 

 

Responsibilities: 


Research projects - producing briefs, reviewing proposals, commissioning external agencies/freelancers, data processing, analytics and pulling primary & secondary data into compelling stories
Customer Survey Feedback – manage and maintain feedback activity through the survey platform (scoping and scripting surveys, analysing datasets, developing reporting mechanisms and communicating findings)
Development and maintenance of D&G’s online continuous feedback platforms
Insight Library – develop and maintain library to help drive business development and innovation
Carry out initial analysis of customer survey data results & communicate to key stakeholders  
Query management - respond to ad-hoc queries on insights


 

The Ideal Candidate: 


Strong analytical and numerical skills
Demonstrates a passion for putting the customer first
Previous experience working within a fast-paced environment
A confi
            [PubDate] => 13/06/2019 09:46:00
            [ClosingDate] => 21/06/2019 23:59:00
            [location] => stdClass Object
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                )

            [salary] => stdClass Object
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                )

            [ref] => DGWIMCI421649
            [jobDiscipline] => Marketing / Sales / PR
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [4] => stdClass Object
        (
            [title] => Product Marketing Executive
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1606820?FromSearch=False
            [description] => Product Marketing Executive

 

We are recruiting for a Product Marketing Executive to support on all aspects of the product marketing mix in this all-embracing marketing role. The successful individual will be passionate, forward thinking and keen to work within our team to support us to achieve our ambitious targets.


Domestic & General is a company with an ambitious future. We are keen to establish our organisation as one that pioneers best-in-class customer service. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. This couldn’t be a more exciting time to join us, as we continue to drive one of our sectors’ biggest transformation projects.

 

  

Key areas of responsibility:

 


Support the build and launch of new products into the market. Working with our client, digital and customer strategy teams to ensure our products are the best they can be.
Responsible for the management of products pre and post launch and throughout their life cycle.
Investigate and analyse product performance, highlighting success and concerns.
Work collaboratively with numerous internal teams to create value propositions for D&G products ensuring creative materials adhere to brand guidelines.
Collaborate with internal teams on pricing strategy for our product portfolio
Test and trial initiatives whilst monitoring and analysing competitor activity and market trends
Maintain up to date product knowledge to be able to act as the initial point of contact for product marketing
Support the Senior Product Marketing Manager with ad-hoc responsibilities, tasks and projects as required.


 


What are we looking for?

 


Relevant work experience within a marketing position. Any experience within Product marketing is highly advantageous
A passion for marketing and a drive to deliver successful marketing initiatives within a fast-pa
            [PubDate] => 09/05/2019 09:29:00
            [ClosingDate] => 24/06/2019 23:59:00
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            [salary] => stdClass Object
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                )

            [ref] => DGTG417686
            [jobDiscipline] => Marketing / Sales / PR
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [5] => stdClass Object
        (
            [title] => Brand Executive
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1610296?FromSearch=False
            [description] => Brand Executive

 

We are currently recruiting for a Brand Executive to join our fantastic Marketing department based in our head office in Wimbledon.

 

After substantial investment in our customer proposition, D&G are now looking to strengthen our core brand and begin a new and exciting journey into brand led marketing. 

 

Working with the wider Customer Strategy team, you will be at the forefront of our brand to deliver outstanding marketing across channels, delivering our revenue and brand objectives. This is a fantastic opportunity for an individual with previous brand experience particularly within a transformation environment who thrives in driving change. 


Domestic & General is a company with an ambitious future. We are keen to establish our organisation as one that pioneers best-in-class customer service. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. This couldn’t be a more exciting time to join us, as we continue to drive one of our sectors’ biggest transformation projects.

 

  

Key areas of responsibility:

 


Support the Brand Manager in the creation, development and delivery of strategic brand initiatives, to support the growth of key business projects
Work with our agency partners on the full campaign lifecycle including creating briefs, campaign direction and delivery
Support the wider team on brand and marketing direction across channel, promoting ‘best in class’
Work collaboratively with multiple internal teams to test and define creative direction and to manage internal/external brand engagement and metrics
Manage and support brand strategy plans and work with key teams and stakeholders to deliver against objectives



What are we looking for?

 


Proven work experience within a Brand Marketing position
A strong background in delivering multi-channel marketi
            [PubDate] => 13/05/2019 12:24:00
            [ClosingDate] => 24/06/2019 23:59:00
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            [salary] => stdClass Object
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                )

            [ref] => DGWIMWR418835
            [jobDiscipline] => Marketing / Sales / PR
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [6] => stdClass Object
        (
            [title] => Marketing Executive
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1613791?FromSearch=False
            [description] => Marketing Executive  

 

We are currently recruiting for a Marketing Executive to join our Customer and Product Marketing department based in our head office in Wimbledon.

 

We’re seeking a passionate and ambitious individual who will support the 'Go To Market' Manager in creating and delivering the Go To Market plan. You will own and deliver marketing campaigns across both online and offline marketing channels in line with D&G’s marketing goals.

 

Domestic & General is a company with an ambitious future. We are keen to establish our organisation as one that pioneers best-in-class customer service. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. This couldn’t be a more exciting time to join us, as we continue to drive one of our sectors’ biggest transformation projects.

 

 

  Key areas of responsibility:

 


Support the Go To Market Manager in delivering the Go To Market plan to achieve business objectives
Own and deliver marketing campaigns across both online & offline marketing channels
Liaise with internal stakeholders and follow internal processes to deliver campaigns that are customer-centric, compelling and clearly expressed
Work collaboratively with multiple different internal departments to ensure campaigns meet data protection regulations and regulatory standards
Liaise with Data Science and other internal analytical teams to set up reporting and monitor and present campaign performance
Create and present clear campaign testing plans and deliver these in a timely manner
Execute competitor and market research to identify any trends, key threats and opportunities



What are we looking for?

 


A passion for Marketing with the drive to succeed within a fast paced marketing team
Excellent interpersonal and communication skills with the ability to support, liaise and wor
            [PubDate] => 15/05/2019 15:55:00
            [ClosingDate] => 24/06/2019 23:59:00
            [location] => stdClass Object
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            [salary] => stdClass Object
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            [ref] => DGWIMKI419966
            [jobDiscipline] => Marketing / Sales / PR
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [7] => stdClass Object
        (
            [title] => Data Platform DataStage Developer
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1626394?FromSearch=False
            [description] => Location: Wimbledon, London

Closing Date: 27/06/2019

Salary Band: £35,000- £40,000

 

We are looking for a Data Platform DataStage Developer to join our IT Delivery team based in Wimbledon. This role will provide technical expertise for detail design, development and optimisation of ETL jobs integrating the Enterprise Data Warehouse and other systems within the organisation.

 

Key areas of responsibility include mapping of data sources, analysis of functional requirements, development of technical design documents, development of DataStage ETL jobs, design and development of the work schedule and automation. It will also include 3rd line support for Data Platform Technology Stack. 

 

This role requires subject matter expertise in the following technologies:


IBM InfoSphere Data Stage
IBM InfoSphere Quality Stage
IBM Tivoli Work Scheduler
IBM Address Verification
DB2


 

Key Responsibilities:


Review the business requirements and translate into ETL rules, documenting the detail design.
Design and develop the solution with IBM DataStage
Design the physical data model in collaboration with the data architect and database administrator
Define the scheduling requirements for ETL processes in the data warehouse
Develop and test (unit test, functional test and data profiling) the ETL processes
Performance tune ETL processes
On call production support


 

Required Skill and Experience:


IBM InfoSphere DataStage and Quality Stage v11.3
DB2
Tivoli Work Scheduler
IBM Address Verification
AIX Scripting


 

Employee Benefits:


Competitive salary and discretionary bonus
Contributory Pension Scheme, matched up to 5%
Salary Finance – a dedicated online portal offering lending and saving facilities, financial wellbeing and support services
Health Cash Plan – claim money back towards essential healthcare, including a virtual GP service)
25 days’ annual leave with an annual option
            [PubDate] => 29/05/2019 15:24:00
            [ClosingDate] => 27/06/2019 23:59:00
            [location] => stdClass Object
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            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMER424204
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => £35,000-£40,000
        )

    [8] => stdClass Object
        (
            [title] => Lead Designer
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1642825?FromSearch=False
            [description] => We are looking for an experienced Lead Designer to join our fantastic in-house creative team, based in our Wimbledon Head Office. As Lead Designer, you will drive creative direction and support key strategic projects.

 

This role will work with our Creative Services team and the wider Marketing team to deliver a creative, flexible, responsive and internal/client-focused design service.

 

As an experienced Designer, your focus will not only be internal but also external to understand the business and commercial needs. In this role you will have the technical capability and lead on creative output, as well as manage complex projects and deliver work to a high standard.

 

Key Responsibilities:


Assist the UK & International Marketing and Sales teams to produce high quality artwork across a broad range of media - acquisition mailers, leaflets, posters, stickers, registration cards, exhibition displays, presentations etc.
Produce creative solutions to briefed projects – considering the target audience and production schedules
Ensure all artwork is created according to set procedures, compliances, within deadlines and budget
Produce high quality, engaging & innovative print and digital artwork for D&G and our clients
Work closely with the rest of the Design, Web and Copy teams to deliver a flexible, responsive and customer focused design service
Create artwork with the end reader in mind; considering the whole customer journey and current design trends
Identify and implement good working practices and improvements for the studio
Be aware and conscious of social and customer trends, looking externally to keep up to date with best practice
Prepare finished artwork for print production
Find the most effective way to get messages across using a variety of methods such as colour, type, illustration, photography etc. and various print and layout techniques


 

The Ideal Candidate: 


Previous experience as a Lead Designe
            [PubDate] => 14/06/2019 10:25:00
            [ClosingDate] => 28/06/2019 23:59:00
            [location] => stdClass Object
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                )

            [salary] => stdClass Object
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                )

            [ref] => DGWIMKV429598
            [jobDiscipline] => Marketing / Sales / PR
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive + bonus
        )

    [9] => stdClass Object
        (
            [title] => Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1561054?FromSearch=False
            [description] => There’s a new starting salary of £18,380 which increases to £20,352 after 6 months! To recognise the achievements of skilled Customer Sales Representatives, there is also the opportunity to earn up to £5040 per year in bonus!


Domestic & General is transforming it’s call centres, apply now for start dates in 2019!


• Do you thrive on delivering sales results?
• Does exceeding targets come naturally to you?
• Are you passionate about your performance and development?

 

We’re looking for skilled customer sales advisors dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen.


So, what else is changing? Here’s a taster:


• Newly refurbished offices
• Attractive bonus package
• Increased annual leave
• Earning potential of up to £25,392
• We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
• We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views

 

About the role


We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.
As a Sales Advisor, you’ll work in partnership with our brands, making our customers aware of the additional products they can purchase for added peace of mind. You will eng
            [PubDate] => 21/03/2019 13:37:00
            [ClosingDate] => 30/06/2019 10:00:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTGB196410
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,352 + up to £5,040 bonus per annum
        )

    [10] => stdClass Object
        (
            [title] => Head of Sales
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1565862?FromSearch=False
            [description] => Do you have a strong background working within a B2C contact centre sales environment, from an operational and support perspective, with a demonstrable track record of delivering consistent sales growth through continual improvement and innovation?

 

We now have an exciting new opportunity to join Domestic & General at our Nottingham contact centre as Head of Sales.

 

At Domestic and General, we are proud of our market position as the UK’s leading warranty protection provider with a customer base in excess of 16 million, having doubled our growth in the last 5 years. As we continue on a significant transformation journey, this role will play a pivotal part in the continued success and performance of our contact centre operation.

 

The Role

 

On a day to day basis, this new role will focus on the following, key responsibilities:

 


Working with the Site Director and Operations Managers to ensure consistent achievement of sales conversion targets across the different departments and sales channels in Nottingham.
Identify and implement initiatives, both strategic and tactical, to improve sales capability and performance
Responsible for ensuring Operations Managers understand trading performance for their area and key business priorities within the trading agenda, to allow them to prioritise and support.
Collaborate with the Channel Team and Operations Managers to develop and deliver a sales plan for each Channel to maximise performance
Work with Operations Managers to set appropriate targets for Team Leaders and Agents
Collaborate with Channel, Client, Pricing, Customer Strategy and Compliance teams to ensure we continually optimise sales channels in relation to products, pricing and scripting
Be the point of contact for sales-related change within Nottingham and work closely with the Change Team for quick and effective execution
Ensure the tactical incentive budget is utilised affectively and maximised ROI and engagement
            [PubDate] => 26/03/2019 16:32:00
            [ClosingDate] => 30/06/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTQC403945
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => Competitive
        )

    [11] => stdClass Object
        (
            [title] => Sales Advisor - Sky Outbound
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/750387?FromSearch=False
            [description] => About Us

 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled sales professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


In November 2018 we started work on a £1.4m Office Refurbishment in Brighton, which is due to be completed in early 2019 and give all our employees a truly world class office to work in
We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 

About the Role

 

As a Sales Advisor in our Sky Outbound team, you will be an ambassador of our Sky campaign. You will represent and promote this well-known household brand, making our customers aware of the additional products they can purchase for added peace of mind. You will be making outbound sales calls to Sky’s warm customer base, who will benefit from your expert guidance to purchase products and packages that best suit their needs.

 

This department has set shift patterns based on a 37.5-hour contract, consisting of:


Three weeks of: Monday – Thursday 11:00 – 20:00 and an early finish on a Friday working 11:00 – 18:00

            [PubDate] => 14/11/2018 09:00:00
            [ClosingDate] => 30/06/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRIMH196302
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,300 - £21,158 + Monthly Bonus
        )

    [12] => stdClass Object
        (
            [title] => Customer Service Representative
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/754135?FromSearch=False
            [description] => About Us

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled customer service and sales professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


In November 2018 we started work on a £1.4m Office Refurbishment in Brighton, which is due to be completed in early 2019 and give all our employees a truly world class office to work in
We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 

About the Role

This vacancy is in our multi-skilled Customer Support sales team, meaning that you’ll be the first point of contact for all customers who call us with warranty and insurance related queries. You’ll provide excellent customer service and use your sales skills to give added peace of mind, by up-selling other products that customers can purchase that best suit their needs.

 

This department has flexible shift patterns based on a 37.5-hour contract, between the opening hours below. The Recruitment team will be happy to discuss these in more detail should you be shortlisted for telephone interview.


Monday – F
            [PubDate] => 01/01/2018 09:00:00
            [ClosingDate] => 30/06/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRITD196417
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,800 - £21,683 + Monthly Bonus
        )

    [13] => stdClass Object
        (
            [title] => Learning & Development Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1640294?FromSearch=False
            [description] => This role can be based in Wimbledon, Nottingham or Brighton.

We have a fantastic opportunity for a Learning and Development Manager to join our Learning team here at Domestic & General. As Learning and Development Manager you will be responsible for the delivery of an effective learning and development offering, working with key stakeholders across the operations of our business to deliver the learning needs of our employees.

            [PubDate] => 12/06/2019 12:55:00
            [ClosingDate] => 03/07/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMRF428035
            [jobDiscipline] => Human Resources / L&D / Recruitment
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [14] => stdClass Object
        (
            [title] => Customer Service Advisor - Part Time/No Weekend Work
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1628478?FromSearch=False
            [description] => PART TIME/LATE SHIFTS – NO WEEKEND WORK - Customer Service Advisor 

 

Start Date: 15th July 2019

 

Are you looking for a part-time role with fixed shifts that work around your current commitments and lifestyle? Want a role that gives you job satisfaction and career progression but leaves you free to enjoy your weekends?

 

If so, we have the opportunity for you! Here at Domestic & General we are excited to announce that we now have part-time hours available within our Customer Support sales team.

 

 

About the Role

 

This vacancy is in our multi-skilled Customer Support sales team, meaning that you’ll be the first point of contact for all customers who call us with warranty and insurance related queries. You’ll provide excellent customer service and use your sales skills to give added peace of mind, by up-selling other products customers can purchase, that best suit their needs.

 

We are offering part-time fixed shifts with hours you can choose from, ranging from 16 up to 35 hours per week between 13:00 - 22:00 with no weekend work. The Recruitment team will be happy to discuss these in more detail should you be shortlisted for telephone interview.

 

PLEASE NOTE YOU MUST BE ABLE TO COMMIT TO THE FOLLOWING TRAINING SCHEDULE: 

We want you to have the best induction possible so we will require you to join a 5 day (Monday – Friday) full-time training induction, starting on the 15th July and taking place between the hours of 09:00 - 17:30.  There will also be two follow up training dates on 25th July 09:00 -17:30 and the 1st August 09:00 - 17:30 that we would need you to attend.

 

About Us

 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We have a five-year plan to transform the way we work, serve our customers and take care of
            [PubDate] => 31/05/2019 12:21:00
            [ClosingDate] => 05/07/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRIQW424559
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,800 (pro rata), with a pay increase after six months
        )

    [15] => stdClass Object
        (
            [title] => Employee Relations Graduate
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1647121?FromSearch=False
            [description] => We have a fantastic opportunity for an HR Graduate with an interest in Employee Relations to join our HR team in Brighton. 
This role is ideal if you are looking for an entry level role in HR which will set you up for long term success in HR. The Employee Relations team is friendly, hardworking and welcoming - you will feel at home straight away! You will be part of a large HR function with experienced and talented HR professionals who will help you develop to your true potential.

            [PubDate] => 18/06/2019 17:44:00
            [ClosingDate] => 09/07/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTVU431312
            [jobDiscipline] => Human Resources / L&D / Recruitment
            [jobLocation] => Brighton
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [16] => stdClass Object
        (
            [title] => Employee Relations Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1535759?FromSearch=False
            [description] => We have a fantastic permanent opportunity for an Employee Relations Advisor to join our HR team here at Domestic & General in Brighton.

 

Reporting to the Head of Employee Relations, as an Employee Relations Advisor you will give vital support and framework to people managers, providing them with the skills and confidence to effectively manage their teams. Working within one of our busy UK Contact Centres this is a fast paced and rewarding opportunity for someone looking to progress their career within Employee Relations.

 

There has never been a more exciting time to join Domestic & General. Headquartered in South West London, we’re the UK’s leading specialist warranty provider with a presence in 14 countries and a proud 100-year heritage with a strong financial track record. 

 

Key role responsibilities: 

 


Provide support and framework to people managers providing them with the skills and confidence they need to take accountability for their people issues
Effective management of ER cases supporting outcomes which are aligned to D&G’s Culture & Values. This will include but not limited to disciplinary, grievances, investigations, appeals, and capability procedures
Supporting broader ER activity including restructuring and policy development
Effective relationship management and partnering with Occupational Health to deliver an effective well-being strategy
Providing coaching, support and professional development for people managers
Effective HR Risk Management
Reporting, analytics and people insights


 

Skills and experience:

 


Sound knowledge of Employment law and HR best practice
HR experience in a contact centre environment would be ideal, or if not a similar environment
Managing employee relations cases / issues
Strong communications skills
Exceptional stakeholder management experience
Able to build plan and prioritise activities to deliver
Proactive
Team player
Strong dec
            [PubDate] => 25/02/2019 16:55:00
            [ClosingDate] => 12/07/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRIUD253974
            [jobDiscipline] => Human Resources / L&D / Recruitment
            [jobLocation] => Brighton
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

)
Array
(
    [0] => stdClass Object
        (
            [title] => Employee Relations Graduate
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1647121?FromSearch=False
            [description] => We have a fantastic opportunity for an HR Graduate with an interest in Employee Relations to join our HR team in Brighton. 
This role is ideal if you are looking for an entry level role in HR which will set you up for long term success in HR. The Employee Relations team is friendly, hardworking and welcoming - you will feel at home straight away! You will be part of a large HR function with experienced and talented HR professionals who will help you develop to your true potential.

            [PubDate] => 18/06/2019 17:44:00
            [ClosingDate] => 09/07/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTVU431312
            [jobDiscipline] => Human Resources / L&D / Recruitment
            [jobLocation] => Brighton
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [1] => stdClass Object
        (
            [title] => Lead Designer
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1642825?FromSearch=False
            [description] => We are looking for an experienced Lead Designer to join our fantastic in-house creative team, based in our Wimbledon Head Office. As Lead Designer, you will drive creative direction and support key strategic projects.

 

This role will work with our Creative Services team and the wider Marketing team to deliver a creative, flexible, responsive and internal/client-focused design service.

 

As an experienced Designer, your focus will not only be internal but also external to understand the business and commercial needs. In this role you will have the technical capability and lead on creative output, as well as manage complex projects and deliver work to a high standard.

 

Key Responsibilities:


Assist the UK & International Marketing and Sales teams to produce high quality artwork across a broad range of media - acquisition mailers, leaflets, posters, stickers, registration cards, exhibition displays, presentations etc.
Produce creative solutions to briefed projects – considering the target audience and production schedules
Ensure all artwork is created according to set procedures, compliances, within deadlines and budget
Produce high quality, engaging & innovative print and digital artwork for D&G and our clients
Work closely with the rest of the Design, Web and Copy teams to deliver a flexible, responsive and customer focused design service
Create artwork with the end reader in mind; considering the whole customer journey and current design trends
Identify and implement good working practices and improvements for the studio
Be aware and conscious of social and customer trends, looking externally to keep up to date with best practice
Prepare finished artwork for print production
Find the most effective way to get messages across using a variety of methods such as colour, type, illustration, photography etc. and various print and layout techniques


 

The Ideal Candidate: 


Previous experience as a Lead Designe
            [PubDate] => 14/06/2019 10:25:00
            [ClosingDate] => 28/06/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMKV429598
            [jobDiscipline] => Marketing / Sales / PR
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive + bonus
        )

    [2] => stdClass Object
        (
            [title] => Customer Research Executive
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1641190?FromSearch=False
            [description] => We are looking for a Customer Research Executive to join our Insight team based in Wimbledon. Reporting to the Head of Customer Research, the Customer Research Executive will provide valuable support to the business through understanding and delivering insights into our current and future customer.

 

The Customer Research team captures customer insights through bespoke research (qualitative and quantitative), continuous feedback surveys, consumer studies, internal feedback and various internal data sources.

 

Insight at D&G

The vision for Domestic & General (D&G) is to become a world class service organisation enabled for a smart future. Putting the customer first is one of the key routes to achieve that vision. Over the last two years it’s an even bigger focus, leading to setting up an Insight and Strategy team to bring the customer to the forefront to all key decision making. This is a great time to be joining our insights team to help bring this vision to life. 

 

Responsibilities: 


Research projects - producing briefs, reviewing proposals, commissioning external agencies/freelancers, data processing, analytics and pulling primary & secondary data into compelling stories
Customer Survey Feedback – manage and maintain feedback activity through the survey platform (scoping and scripting surveys, analysing datasets, developing reporting mechanisms and communicating findings)
Development and maintenance of D&G’s online continuous feedback platforms
Insight Library – develop and maintain library to help drive business development and innovation
Carry out initial analysis of customer survey data results & communicate to key stakeholders  
Query management - respond to ad-hoc queries on insights


 

The Ideal Candidate: 


Strong analytical and numerical skills
Demonstrates a passion for putting the customer first
Previous experience working within a fast-paced environment
A confi
            [PubDate] => 13/06/2019 09:46:00
            [ClosingDate] => 21/06/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMCI421649
            [jobDiscipline] => Marketing / Sales / PR
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [3] => stdClass Object
        (
            [title] => Financial Accountant
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1640485?FromSearch=False
            [description] => We are looking for a Financial Accountant to join our growing UK Finance team in Wimbledon. This role will report to the UK Financial Controller and be part of the senior UK Financial Accounting team.

 

This is a brand-new position and we are looking for someone to develop the team, challenge the status quo of processes and formalise documentation and controls.

 

Why work at D&G

We have a long track record of organic revenue and profit growth (16 consecutive years) and we have generated revenue of £811m in our 2019 financial year and EBITDA of £101 million. We are currently ranked 84 in The Sunday Times HSBC Top Track 100 league table for Britain’s 100 private companies with the biggest sales.

 

Responsibilities


Managing the monthly reporting process and controls, ensuring the production of timely, accurate financial information and analysis for the UK operating segment and subsidiary legal entities
Proactively identify opportunities to develop and improve existing processes, project manage and drive process to successful implementation.
Supporting the UK FC in the reporting of monthly results to Group finance, clearly documenting and articulating drivers for variances to budget, key accounting judgements, and opportunities and risks to the budget for the financial year
Taking a lead role in responding to technical accounting issues that impact UK Finance, including the implementation of IFRS17.
Building strong relationships with external audit team to complete Group and local audits to tight deadlines
Ensuring the UK segment is compliant with all Group policies and relevant technical accounting pronouncements and standards
Ensuring appropriate financial controls and processes are in place to ensure accurate and timely production of financial information
Assist with ad hoc finance projects and provide support to Director of Corporate Finance including Solvency II and preparation of Corporation Tax computations a
            [PubDate] => 12/06/2019 13:58:00
            [ClosingDate] => 21/06/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMEU364137
            [jobDiscipline] => Finance MI and Underwriting
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive + discretionary bonus
        )

    [4] => stdClass Object
        (
            [title] => Learning & Development Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1640294?FromSearch=False
            [description] => This role can be based in Wimbledon, Nottingham or Brighton.

We have a fantastic opportunity for a Learning and Development Manager to join our Learning team here at Domestic & General. As Learning and Development Manager you will be responsible for the delivery of an effective learning and development offering, working with key stakeholders across the operations of our business to deliver the learning needs of our employees.

            [PubDate] => 12/06/2019 12:55:00
            [ClosingDate] => 03/07/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMRF428035
            [jobDiscipline] => Human Resources / L&D / Recruitment
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [5] => stdClass Object
        (
            [title] => Customer Service Advisor - Part Time/No Weekend Work
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1628478?FromSearch=False
            [description] => PART TIME/LATE SHIFTS – NO WEEKEND WORK - Customer Service Advisor 

 

Start Date: 15th July 2019

 

Are you looking for a part-time role with fixed shifts that work around your current commitments and lifestyle? Want a role that gives you job satisfaction and career progression but leaves you free to enjoy your weekends?

 

If so, we have the opportunity for you! Here at Domestic & General we are excited to announce that we now have part-time hours available within our Customer Support sales team.

 

 

About the Role

 

This vacancy is in our multi-skilled Customer Support sales team, meaning that you’ll be the first point of contact for all customers who call us with warranty and insurance related queries. You’ll provide excellent customer service and use your sales skills to give added peace of mind, by up-selling other products customers can purchase, that best suit their needs.

 

We are offering part-time fixed shifts with hours you can choose from, ranging from 16 up to 35 hours per week between 13:00 - 22:00 with no weekend work. The Recruitment team will be happy to discuss these in more detail should you be shortlisted for telephone interview.

 

PLEASE NOTE YOU MUST BE ABLE TO COMMIT TO THE FOLLOWING TRAINING SCHEDULE: 

We want you to have the best induction possible so we will require you to join a 5 day (Monday – Friday) full-time training induction, starting on the 15th July and taking place between the hours of 09:00 - 17:30.  There will also be two follow up training dates on 25th July 09:00 -17:30 and the 1st August 09:00 - 17:30 that we would need you to attend.

 

About Us

 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We have a five-year plan to transform the way we work, serve our customers and take care of
            [PubDate] => 31/05/2019 12:21:00
            [ClosingDate] => 05/07/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRIQW424559
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,800 (pro rata), with a pay increase after six months
        )

    [6] => stdClass Object
        (
            [title] => Data Platform DataStage Developer
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1626394?FromSearch=False
            [description] => Location: Wimbledon, London

Closing Date: 27/06/2019

Salary Band: £35,000- £40,000

 

We are looking for a Data Platform DataStage Developer to join our IT Delivery team based in Wimbledon. This role will provide technical expertise for detail design, development and optimisation of ETL jobs integrating the Enterprise Data Warehouse and other systems within the organisation.

 

Key areas of responsibility include mapping of data sources, analysis of functional requirements, development of technical design documents, development of DataStage ETL jobs, design and development of the work schedule and automation. It will also include 3rd line support for Data Platform Technology Stack. 

 

This role requires subject matter expertise in the following technologies:


IBM InfoSphere Data Stage
IBM InfoSphere Quality Stage
IBM Tivoli Work Scheduler
IBM Address Verification
DB2


 

Key Responsibilities:


Review the business requirements and translate into ETL rules, documenting the detail design.
Design and develop the solution with IBM DataStage
Design the physical data model in collaboration with the data architect and database administrator
Define the scheduling requirements for ETL processes in the data warehouse
Develop and test (unit test, functional test and data profiling) the ETL processes
Performance tune ETL processes
On call production support


 

Required Skill and Experience:


IBM InfoSphere DataStage and Quality Stage v11.3
DB2
Tivoli Work Scheduler
IBM Address Verification
AIX Scripting


 

Employee Benefits:


Competitive salary and discretionary bonus
Contributory Pension Scheme, matched up to 5%
Salary Finance – a dedicated online portal offering lending and saving facilities, financial wellbeing and support services
Health Cash Plan – claim money back towards essential healthcare, including a virtual GP service)
25 days’ annual leave with an annual option
            [PubDate] => 29/05/2019 15:24:00
            [ClosingDate] => 27/06/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMER424204
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => £35,000-£40,000
        )

    [7] => stdClass Object
        (
            [title] => Marketing Executive
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1613791?FromSearch=False
            [description] => Marketing Executive  

 

We are currently recruiting for a Marketing Executive to join our Customer and Product Marketing department based in our head office in Wimbledon.

 

We’re seeking a passionate and ambitious individual who will support the 'Go To Market' Manager in creating and delivering the Go To Market plan. You will own and deliver marketing campaigns across both online and offline marketing channels in line with D&G’s marketing goals.

 

Domestic & General is a company with an ambitious future. We are keen to establish our organisation as one that pioneers best-in-class customer service. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. This couldn’t be a more exciting time to join us, as we continue to drive one of our sectors’ biggest transformation projects.

 

 

  Key areas of responsibility:

 


Support the Go To Market Manager in delivering the Go To Market plan to achieve business objectives
Own and deliver marketing campaigns across both online & offline marketing channels
Liaise with internal stakeholders and follow internal processes to deliver campaigns that are customer-centric, compelling and clearly expressed
Work collaboratively with multiple different internal departments to ensure campaigns meet data protection regulations and regulatory standards
Liaise with Data Science and other internal analytical teams to set up reporting and monitor and present campaign performance
Create and present clear campaign testing plans and deliver these in a timely manner
Execute competitor and market research to identify any trends, key threats and opportunities



What are we looking for?

 


A passion for Marketing with the drive to succeed within a fast paced marketing team
Excellent interpersonal and communication skills with the ability to support, liaise and wor
            [PubDate] => 15/05/2019 15:55:00
            [ClosingDate] => 24/06/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMKI419966
            [jobDiscipline] => Marketing / Sales / PR
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [8] => stdClass Object
        (
            [title] => Brand Executive
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1610296?FromSearch=False
            [description] => Brand Executive

 

We are currently recruiting for a Brand Executive to join our fantastic Marketing department based in our head office in Wimbledon.

 

After substantial investment in our customer proposition, D&G are now looking to strengthen our core brand and begin a new and exciting journey into brand led marketing. 

 

Working with the wider Customer Strategy team, you will be at the forefront of our brand to deliver outstanding marketing across channels, delivering our revenue and brand objectives. This is a fantastic opportunity for an individual with previous brand experience particularly within a transformation environment who thrives in driving change. 


Domestic & General is a company with an ambitious future. We are keen to establish our organisation as one that pioneers best-in-class customer service. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. This couldn’t be a more exciting time to join us, as we continue to drive one of our sectors’ biggest transformation projects.

 

  

Key areas of responsibility:

 


Support the Brand Manager in the creation, development and delivery of strategic brand initiatives, to support the growth of key business projects
Work with our agency partners on the full campaign lifecycle including creating briefs, campaign direction and delivery
Support the wider team on brand and marketing direction across channel, promoting ‘best in class’
Work collaboratively with multiple internal teams to test and define creative direction and to manage internal/external brand engagement and metrics
Manage and support brand strategy plans and work with key teams and stakeholders to deliver against objectives



What are we looking for?

 


Proven work experience within a Brand Marketing position
A strong background in delivering multi-channel marketi
            [PubDate] => 13/05/2019 12:24:00
            [ClosingDate] => 24/06/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMWR418835
            [jobDiscipline] => Marketing / Sales / PR
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [9] => stdClass Object
        (
            [title] => Product Marketing Executive
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1606820?FromSearch=False
            [description] => Product Marketing Executive

 

We are recruiting for a Product Marketing Executive to support on all aspects of the product marketing mix in this all-embracing marketing role. The successful individual will be passionate, forward thinking and keen to work within our team to support us to achieve our ambitious targets.


Domestic & General is a company with an ambitious future. We are keen to establish our organisation as one that pioneers best-in-class customer service. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. This couldn’t be a more exciting time to join us, as we continue to drive one of our sectors’ biggest transformation projects.

 

  

Key areas of responsibility:

 


Support the build and launch of new products into the market. Working with our client, digital and customer strategy teams to ensure our products are the best they can be.
Responsible for the management of products pre and post launch and throughout their life cycle.
Investigate and analyse product performance, highlighting success and concerns.
Work collaboratively with numerous internal teams to create value propositions for D&G products ensuring creative materials adhere to brand guidelines.
Collaborate with internal teams on pricing strategy for our product portfolio
Test and trial initiatives whilst monitoring and analysing competitor activity and market trends
Maintain up to date product knowledge to be able to act as the initial point of contact for product marketing
Support the Senior Product Marketing Manager with ad-hoc responsibilities, tasks and projects as required.


 


What are we looking for?

 


Relevant work experience within a marketing position. Any experience within Product marketing is highly advantageous
A passion for marketing and a drive to deliver successful marketing initiatives within a fast-pa
            [PubDate] => 09/05/2019 09:29:00
            [ClosingDate] => 24/06/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGTG417686
            [jobDiscipline] => Marketing / Sales / PR
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [10] => stdClass Object
        (
            [title] => Outbound Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1605127?FromSearch=False
            [description] => Starting at £18,380pa, rising to £20,150pa after 6 months service. Bonus potential of up £8550 per annum, paid monthly.

Start Date: 19th June 2019

 

Are you confident and outgoing and want to be rewarded for the effort and time you put into your work?
Do you have sales experience and are looking for a new challenge?
Can you build rapport with others?
If you are outgoing, confident, resilient and enjoy working in a competitive but fun environment, then we are looking for people like you to join our new Outbound Team at Domestic & General.

 

What’s in it for you?


We have a huge amount of staff benefits, but here are the basics…

 


No Cold Calling - all warm leads with existing customers
£18,380 starting salary, rising to £20,150 after 6 months service (subject to conditions)
Fantastic bonus earning potential paid monthly
Sociable working hours, 37.5 hours per week - Mon to Fri 8am to 8pm, Saturday 8am to 4pm
City Centre location with great bus links and tram stops within walking distance
Excellent career opportunities


 

So, what else is changing? Here’s a taster:


• Newly refurbished offices
• Attractive bonus package
• Increased annual leave
• Earning potential of up to £28,700
• We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
• We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views

 

About You:

 

At Domestic and General we are
            [PubDate] => 07/05/2019 16:10:00
            [ClosingDate] => 19/06/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTUP417023
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 + upto £8,550 bonus pa
        )

    [11] => stdClass Object
        (
            [title] => Head of Sales
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1565862?FromSearch=False
            [description] => Do you have a strong background working within a B2C contact centre sales environment, from an operational and support perspective, with a demonstrable track record of delivering consistent sales growth through continual improvement and innovation?

 

We now have an exciting new opportunity to join Domestic & General at our Nottingham contact centre as Head of Sales.

 

At Domestic and General, we are proud of our market position as the UK’s leading warranty protection provider with a customer base in excess of 16 million, having doubled our growth in the last 5 years. As we continue on a significant transformation journey, this role will play a pivotal part in the continued success and performance of our contact centre operation.

 

The Role

 

On a day to day basis, this new role will focus on the following, key responsibilities:

 


Working with the Site Director and Operations Managers to ensure consistent achievement of sales conversion targets across the different departments and sales channels in Nottingham.
Identify and implement initiatives, both strategic and tactical, to improve sales capability and performance
Responsible for ensuring Operations Managers understand trading performance for their area and key business priorities within the trading agenda, to allow them to prioritise and support.
Collaborate with the Channel Team and Operations Managers to develop and deliver a sales plan for each Channel to maximise performance
Work with Operations Managers to set appropriate targets for Team Leaders and Agents
Collaborate with Channel, Client, Pricing, Customer Strategy and Compliance teams to ensure we continually optimise sales channels in relation to products, pricing and scripting
Be the point of contact for sales-related change within Nottingham and work closely with the Change Team for quick and effective execution
Ensure the tactical incentive budget is utilised affectively and maximised ROI and engagement
            [PubDate] => 26/03/2019 16:32:00
            [ClosingDate] => 30/06/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTQC403945
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => Competitive
        )

    [12] => stdClass Object
        (
            [title] => Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1561054?FromSearch=False
            [description] => There’s a new starting salary of £18,380 which increases to £20,352 after 6 months! To recognise the achievements of skilled Customer Sales Representatives, there is also the opportunity to earn up to £5040 per year in bonus!


Domestic & General is transforming it’s call centres, apply now for start dates in 2019!


• Do you thrive on delivering sales results?
• Does exceeding targets come naturally to you?
• Are you passionate about your performance and development?

 

We’re looking for skilled customer sales advisors dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen.


So, what else is changing? Here’s a taster:


• Newly refurbished offices
• Attractive bonus package
• Increased annual leave
• Earning potential of up to £25,392
• We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
• We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views

 

About the role


We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.
As a Sales Advisor, you’ll work in partnership with our brands, making our customers aware of the additional products they can purchase for added peace of mind. You will eng
            [PubDate] => 21/03/2019 13:37:00
            [ClosingDate] => 30/06/2019 10:00:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTGB196410
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,352 + up to £5,040 bonus per annum
        )

    [13] => stdClass Object
        (
            [title] => Employee Relations Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1535759?FromSearch=False
            [description] => We have a fantastic permanent opportunity for an Employee Relations Advisor to join our HR team here at Domestic & General in Brighton.

 

Reporting to the Head of Employee Relations, as an Employee Relations Advisor you will give vital support and framework to people managers, providing them with the skills and confidence to effectively manage their teams. Working within one of our busy UK Contact Centres this is a fast paced and rewarding opportunity for someone looking to progress their career within Employee Relations.

 

There has never been a more exciting time to join Domestic & General. Headquartered in South West London, we’re the UK’s leading specialist warranty provider with a presence in 14 countries and a proud 100-year heritage with a strong financial track record. 

 

Key role responsibilities: 

 


Provide support and framework to people managers providing them with the skills and confidence they need to take accountability for their people issues
Effective management of ER cases supporting outcomes which are aligned to D&G’s Culture & Values. This will include but not limited to disciplinary, grievances, investigations, appeals, and capability procedures
Supporting broader ER activity including restructuring and policy development
Effective relationship management and partnering with Occupational Health to deliver an effective well-being strategy
Providing coaching, support and professional development for people managers
Effective HR Risk Management
Reporting, analytics and people insights


 

Skills and experience:

 


Sound knowledge of Employment law and HR best practice
HR experience in a contact centre environment would be ideal, or if not a similar environment
Managing employee relations cases / issues
Strong communications skills
Exceptional stakeholder management experience
Able to build plan and prioritise activities to deliver
Proactive
Team player
Strong dec
            [PubDate] => 25/02/2019 16:55:00
            [ClosingDate] => 12/07/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRIUD253974
            [jobDiscipline] => Human Resources / L&D / Recruitment
            [jobLocation] => Brighton
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [14] => stdClass Object
        (
            [title] => Sales Advisor - Sky Outbound
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/750387?FromSearch=False
            [description] => About Us

 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled sales professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


In November 2018 we started work on a £1.4m Office Refurbishment in Brighton, which is due to be completed in early 2019 and give all our employees a truly world class office to work in
We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 

About the Role

 

As a Sales Advisor in our Sky Outbound team, you will be an ambassador of our Sky campaign. You will represent and promote this well-known household brand, making our customers aware of the additional products they can purchase for added peace of mind. You will be making outbound sales calls to Sky’s warm customer base, who will benefit from your expert guidance to purchase products and packages that best suit their needs.

 

This department has set shift patterns based on a 37.5-hour contract, consisting of:


Three weeks of: Monday – Thursday 11:00 – 20:00 and an early finish on a Friday working 11:00 – 18:00

            [PubDate] => 14/11/2018 09:00:00
            [ClosingDate] => 30/06/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRIMH196302
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,300 - £21,158 + Monthly Bonus
        )

    [15] => stdClass Object
        (
            [title] => Financial Accountant
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1443014?FromSearch=False
            [description] => We are looking for a Financial Accountant to join our growing UK Finance team in Wimbledon. This role will report to the UK Financial Controller and be part of the senior UK Financial Accounting team.

 

This is a brand-new position and we are looking for someone to develop the team, challenge the status quo of processes and formalise documentation and controls.

 

Why work at D&G

We have a long track record of organic revenue and profit growth (16 consecutive years) and we have generated revenue of £811m in our 2019 financial year and EBITDA of £101 million. We are currently ranked 84 in The Sunday Times HSBC Top Track 100 league table for Britain’s 100 private companies with the biggest sales.

 

Responsibilities


Managing the monthly reporting process and controls, ensuring the production of timely, accurate financial information and analysis for the UK operating segment and subsidiary legal entities
Proactively identify opportunities to develop and improve existing processes, project manage and drive process to successful implementation.
Supporting the UK FC in the reporting of monthly results to Group finance, clearly documenting and articulating drivers for variances to budget, key accounting judgements, and opportunities and risks to the budget for the financial year
Taking a lead role in responding to technical accounting issues that impact UK Finance, including the implementation of IFRS17.
Building strong relationships with external audit team to complete Group and local audits to tight deadlines
Ensuring the UK segment is compliant with all Group policies and relevant technical accounting pronouncements and standards
Ensuring appropriate financial controls and processes are in place to ensure accurate and timely production of financial information
Assist with ad hoc finance projects and provide support to Director of Corporate Finance including Solvency II and preparation of Corporation Tax computations a
            [PubDate] => 06/11/2018 11:58:00
            [ClosingDate] => 19/06/2019 12:00:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMEU364137
            [jobDiscipline] => Finance MI and Underwriting
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive + discretionary bonus
        )

    [16] => stdClass Object
        (
            [title] => Customer Service Representative
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/754135?FromSearch=False
            [description] => About Us

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled customer service and sales professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


In November 2018 we started work on a £1.4m Office Refurbishment in Brighton, which is due to be completed in early 2019 and give all our employees a truly world class office to work in
We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 

About the Role

This vacancy is in our multi-skilled Customer Support sales team, meaning that you’ll be the first point of contact for all customers who call us with warranty and insurance related queries. You’ll provide excellent customer service and use your sales skills to give added peace of mind, by up-selling other products that customers can purchase that best suit their needs.

 

This department has flexible shift patterns based on a 37.5-hour contract, between the opening hours below. The Recruitment team will be happy to discuss these in more detail should you be shortlisted for telephone interview.


Monday – F
            [PubDate] => 01/01/2018 09:00:00
            [ClosingDate] => 30/06/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRITD196417
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,800 - £21,683 + Monthly Bonus
        )

)

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100yrs

We are over 100 years old

2,000+

Over 2000 employees internationally

15million

More than 15 million customers

Global

An international business with 4 offices in the UK

18million

Over 18 million appliances protected

14k+

14,100 applications last year

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