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Array
(
    [0] => stdClass Object
        (
            [title] => Product Marketing Executive
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1606820?FromSearch=False
            [description] => Product Marketing Executive

 

We are recruiting for a Product Marketing Executive to support on all aspects of the product marketing mix in this all-embracing marketing role. The successful individual will be passionate, forward thinking and keen to work within our team to support us to achieve our ambitious targets.


Domestic & General is a company with an ambitious future. We are keen to establish our organisation as one that pioneers best-in-class customer service. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. This couldn’t be a more exciting time to join us, as we continue to drive one of our sectors’ biggest transformation projects.

 

  

Key areas of responsibility:

 


Support the build and launch of new products into the market. Working with our client, digital and customer strategy teams to ensure our products are the best they can be.
Responsible for the management of products pre and post launch and throughout their life cycle.
Investigate and analyse product performance, highlighting success and concerns.
Work collaboratively with numerous internal teams to create value propositions for D&G products ensuring creative materials adhere to brand guidelines.
Collaborate with internal teams on pricing strategy for our product portfolio
Test and trial initiatives whilst monitoring and analysing competitor activity and market trends
Maintain up to date product knowledge to be able to act as the initial point of contact for product marketing
Support the Senior Product Marketing Manager with ad-hoc responsibilities, tasks and projects as required.


 


What are we looking for?

 


Relevant work experience within a marketing position. Any experience within Product marketing is highly advantageous
A passion for marketing and a drive to deliver successful marketing initiatives within a fast-pa
            [PubDate] => 09/05/2019 09:29:00
            [ClosingDate] => 24/01/2020 15:00:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGTG417686
            [jobDiscipline] => Marketing / Sales / PR
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [1] => stdClass Object
        (
            [title] => Group Data Protection Officer
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1636199?FromSearch=False
            [description] => Group Data Protection Officer

 

Here at Domestic & General, we have a fantastic opportunity for a Group Data Protection Officer to join our Risk & Compliance department here in our Head Office in Wimbledon.

 

Reporting to the Chief Risk Officer, and managing a team of 4, as Group Data Protection Officer you will develop, maintain and effectively implement the Group’s strategic approach to data protection and privacy governance across all territories of operation, in accordance with applicable data protection laws, regulations and relevant codes of practice.

 

You’ll be giving practical and proportionate advice; providing solutions to facilitate compliance with applicable legal regimes within the context of the Group’s business objectives and risk appetite. You will be working with senior stakeholders across the business and applying a pragmatic approach to privacy in conjunction with our commercial direction.

 


Domestic & General is a company with an ambitious future.  We are keen to establish our organisation as one that pioneers best-in-class customer service. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. This couldn’t be a more exciting time to join us, as we continue to drive one of our sectors’ biggest transformation projects. 

 

Key Role Responsibilities

 

Leadership

 


Responsible for making sure that D&G, its employees and agents comply with applicable data protection regulations, and for supporting with and demonstrating compliance with data protection “accountability” principles.
Advice to D&G senior management, employees and agents across different countries on data privacy requirements, drawing on expertise from local expert advisors when necessary.
Lead the Group’s strategic thinking on data protection compliance, driving appropria
            [PubDate] => 07/06/2019 17:25:00
            [ClosingDate] => 24/01/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMBP427009
            [jobDiscipline] => Business Support
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [2] => stdClass Object
        (
            [title] => Campaign Solutions Analyst
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1825002?FromSearch=False
            [description] => We are looking for a Campaign Solutions Analyst to join our Data and Operations team in Wimbledon. As Campaign Solutions Analyst, you will play a key role in enabling D&G to achieve its campaigning contact strategy, through translating requirements from various stakeholders throughout the business into campaign solutions.

 

A critical part of the role is the business testing for all campaign related projects, as well as working with IT teams to provide technical support and solutions for improvements in operational performance for the wider team. 

 

Flexible working:

We offer occasional working from home opportunities and flexibility with working hours i.e. 8,9 or 10 am start times.  

 

Key Responsibilities:


Translate business requirements into campaign builds and solutions
Build initial campaign templates for new campaign types, briefing campaign build team
Ensure data integrity through following internal QA processes, identifying issues and escalating through correct channels
Effectively manage relationships with key stakeholders to ensure that they are kept up to date with any issues affecting delivery
Identify (where appropriate), develop and deliver solutions for improvements in marketing and operational performance
Use analysis to design tests in conjunction with marketing leads, ensuring learnings are optimised and robust
Provide SIT support for campaign related projects inclusive of providing business context and requirements where appropriate
Support with the delivery of UAT for campaign related projects
Campaign investigation, identification and briefing of resolutions
Work with the team to analyse campaign dropouts, assist with investigations and escalations


 

The Ideal Candidate: 


Strong SQL skills
Previous experience in data management
Previous experience using MS Access, SQL or campaign selection tools
Proficient in Microsoft Outlook, Word, Excel and PowerPoint
Strong quantitative analytical skill
            [PubDate] => 03/12/2019 16:44:00
            [ClosingDate] => 24/01/2020 23:59:00
            [location] => stdClass Object
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                )

            [salary] => stdClass Object
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                )

            [ref] => DGWIMHK490051
            [jobDiscipline] => Business Support
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [3] => stdClass Object
        (
            [title] => Product Marketing Executive
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1840059?FromSearch=False
            [description] => We are looking for a Product Marketing Executive to support on all aspects of the product marketing mix in this all-embracing Marketing role. The successful individual will be passionate, forward thinking and keen to work within our Marketing team to support us to achieve our ambitious targets.

 

As Product Marketing Executive, you will have previous Marketing experience and a keen interest in Product Marketing. 

 

About D&G:

Domestic & General is a company with an ambitious future. We are keen to establish our organisation as one that pioneers best-in-class customer service. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. This couldn’t be a more exciting time to join us, as we continue to drive one of our sectors’ biggest transformation projects.

 

Key areas of responsibility:


Support the build and launch of new products into the market. Working with our client, digital and customer strategy teams to ensure our products are the best they can be.
Responsible for the management of products pre and post launch and throughout their life cycle.
Investigate and analyse product performance, highlighting success and concerns.
Work collaboratively with numerous internal teams to create value propositions for D&G products ensuring creative materials adhere to brand guidelines.
Collaborate with internal teams on pricing strategy for our product portfolio
Test and trial initiatives whilst monitoring and analysing competitor activity and market trends
Maintain up to date product knowledge to be able to act as the initial point of contact for product marketing
Support the Senior Product Marketing Manager with ad-hoc responsibilities, tasks and projects as required.


 


What are we looking for?


Previous work experience within a Marketing position ( Product Marketing experience is preferred)
A passion fo
            [PubDate] => 23/12/2019 11:06:00
            [ClosingDate] => 24/01/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGTG417686
            [jobDiscipline] => Marketing / Sales / PR
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [4] => stdClass Object
        (
            [title] => Group Data Protection Officer
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1840169?FromSearch=False
            [description] => Group Data Protection Officer

 

Here at Domestic & General, we have a fantastic opportunity for a Group Data Protection Officer to join our Risk & Compliance department here in our Head Office in Wimbledon.

 

Reporting to the Chief Risk Officer, and managing a team of 4, as Group Data Protection Officer you will develop, maintain and effectively implement the Group’s strategic approach to data protection and privacy governance across all territories of operation, in accordance with applicable data protection laws, regulations and relevant codes of practice.

 

You’ll be giving practical and proportionate advice; providing solutions to facilitate compliance with applicable legal regimes within the context of the Group’s business objectives and risk appetite. You will be working with senior stakeholders across the business and applying a pragmatic approach to privacy in conjunction with our commercial direction.

 


Domestic & General is a company with an ambitious future.  We are keen to establish our organisation as one that pioneers best-in-class customer service. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. This couldn’t be a more exciting time to join us, as we continue to drive one of our sectors’ biggest transformation projects. 

 

Key Role Responsibilities

 

Leadership

 


Responsible for making sure that D&G, its employees and agents comply with applicable data protection regulations, and for supporting with and demonstrating compliance with data protection “accountability” principles.
Advice to D&G senior management, employees and agents across different countries on data privacy requirements, drawing on expertise from local expert advisors when necessary.
Lead the Group’s strategic thinking on data protection compliance, driving appropria
            [PubDate] => 23/12/2019 11:45:00
            [ClosingDate] => 24/01/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMBP427009
            [jobDiscipline] => Business Support
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [5] => stdClass Object
        (
            [title] => Campaign Solutions Analyst
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1840839?FromSearch=False
            [description] => We are looking for a Campaign Solutions Analyst to join our Data and Operations team in Wimbledon. As Campaign Solutions Analyst, you will play a key role in enabling D&G to achieve its campaigning contact strategy, through translating requirements from various stakeholders throughout the business into campaign solutions.

 

A critical part of the role is the business testing for all campaign related projects, as well as working with IT teams to provide technical support and solutions for improvements in operational performance for the wider team. 

 

Flexible working:

We offer occasional working from home opportunities and flexibility with working hours i.e. 8,9 or 10 am start times.  

 

Key Responsibilities:


Translate business requirements into campaign builds and solutions
Build initial campaign templates for new campaign types, briefing campaign build team
Ensure data integrity through following internal QA processes, identifying issues and escalating through correct channels
Effectively manage relationships with key stakeholders to ensure that they are kept up to date with any issues affecting delivery
Identify (where appropriate), develop and deliver solutions for improvements in marketing and operational performance
Use analysis to design tests in conjunction with marketing leads, ensuring learnings are optimised and robust
Provide SIT support for campaign related projects inclusive of providing business context and requirements where appropriate
Support with the delivery of UAT for campaign related projects
Campaign investigation, identification and briefing of resolutions
Work with the team to analyse campaign dropouts, assist with investigations and escalations


 

The Ideal Candidate: 


Strong SQL skills
Previous experience in data management
Previous experience using MS Access, SQL or campaign selection tools
Proficient in Microsoft Outlook, Word, Excel and PowerPoint
Strong quantitative analytical skill
            [PubDate] => 24/12/2019 08:51:00
            [ClosingDate] => 24/01/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMHK490051
            [jobDiscipline] => Business Support
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [6] => stdClass Object
        (
            [title] => Sales Team Leader - 4 Day Week
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1848648?FromSearch=False
            [description] => Are you a driven and engaging people leader within Sales environments? Can you help us in our journey to achieve our business vision of becoming a world class service organisation?

 

Will one of your new year’s resolutions be to get a better work-life balance? If so, we may have exactly the opportunity you’re looking for!

 

We have an ambitious and robust 5yr plan, that we are well on our way to achieving and you could be part of our driving force to success!

 

At Domestic and General we are proud of our market position as the UK’s leading warranty protection provider with a customer base in excess of 16 million, having doubled our growth in the last 5 years.

 

This couldn’t be a more exciting time to join us as we continue on one of our sectors biggest transformation projects. Our future aim? To be a company that not only provides world class customer service but also embodies a culture of high sales performance, reward and recognition.

 

Here’s what we can offer:

 

We are now looking for passionate and dynamic leader, with a proven track record of leading successful teams to consistently achieve high sales performance, to join our Registrations department on a condensed, 4 day working week shift pattern.

 


Competitive basic salaries for our Contact Centre Team Leaders
Bonus earning potential of up to £7,400 per year plus additional rewards, for a job well done
An enhanced benefit package
A vibrant and diverse culture that celebrates success, with a focus on quality and consistent high performance
Great progression and development opportunities within the contact centre and wider business


 

About You

 

To be successful in this role, you will be able to:

 


Collaborate with peers and key stakeholders to share knowledge and ideas across the business
Understand customer needs, with a focus on doing the right thing for our customers
Display role model behaviours w
            [PubDate] => 08/01/2020 09:41:00
            [ClosingDate] => 26/01/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTCW497704
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => Competitive
        )

    [7] => stdClass Object
        (
            [title] => Data Governance Analyst
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1852391?FromSearch=False
            [description] => We have a brand-new opportunity for a Data Governance Analyst to join the team in Wimbledon. This role will work within the Data Operations & Commercial Delivery function and will perform an important role in supporting the ongoing management of Data Quality, Risks and Conduct Standards.
            [PubDate] => 10/01/2020 16:30:00
            [ClosingDate] => 31/01/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMEP490012
            [jobDiscipline] => Business Support
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => competitive
        )

    [8] => stdClass Object
        (
            [title] => Claims Agent
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1853736?FromSearch=False
            [description] => Do you relish the challenge of a fast-paced telephone environment coupled with Administrative duties?

 

Would you enjoy working as part of a tight knit team?

 

Do you pride yourself on communicating with Customers? 

 

If the answer to the above is Yes - this could prove the ideal role for you!

 

Based within our Bedworth contact centre - our Claims Agents liaise with Customers and Engineers assessing faulty appliances. As a Claims Agent, you will be responsible for recording the Engineers report, and confirming whether Customers' appliances can be repaired or written off – exercising judgement when need be.

 

There is now an opportunity to join the UK's leading provider of Insurance Protection Plans in their Claims Department on a Full Time, 6 month FTC. Hours of work will be between 8am and 6pm Monday to Friday, although occasional Saturday shifts may be required - Agents at Domestic and General are all on 8am - 8pm Fully Flex Contracts.

 

So, what are we looking for? 

 


Experience of Customer Service is essential;
Experience of an insurance or claims environment is advantageous;
Excellent verbal and written communication skills;
Ability to prioritise work and meet deadlines;
Excellent attention to detail;
Respect for business and customers' confidentiality;


 

Why join us?

 

As the UK's leading provider of Insurance Protection Plans, we are proud of our brand and its market leading position as we strive towards a vision of delivering a best in class customer service. 

 

With year on year growth our business is rife with opportunities, if being part of an exciting journey during a period of positive change appeals to you then we could be just what you are looking for!

 

Benefits: 

 

As well as an opportunity to work in a tight knit, family atmosphere - our Claims Agents can benefit from the following:

 


Pension Scheme (matched contribution up to 5%)
25 days annual leave p
            [PubDate] => 13/01/2020 14:57:00
            [ClosingDate] => 31/01/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBEDGL499253
            [jobDiscipline] => Business Support
            [jobLocation] => Bedworth
            [jobGroup] => Support and Professional
            [advertisedSalary] => £16,300
        )

    [9] => stdClass Object
        (
            [title] => Client Service Coordinator
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1832779?FromSearch=False
            [description] => We have a fantastic opportunity for a Service Coordinator to join our Service department, based at our Wimbledon Head Office, on a permanent contract. Reporting to the Client Service Manager, as a Client Service Coordinator you will be responsible for managing the relationship and communication channels for our key manufacturers/major clients and repair networks, supporting the Client Service Mangers in improving key KPIs and repair performance.

 

This is a fast-paced role, requiring an understanding of Domestic & General’s client relationship strategy, and whereby you will play a key part in client meetings and ensuring key performance indicators are met.

 

This role would suit someone interested in developing a career in Operations and Client Account Management.

 

There has never been a more exciting time to join Domestic & General. Headquartered in South West London, we’re the UK’s leading specialist warranty provider with a presence internationally and a proud 100-year heritage with a strong financial track record. We work with some of the world’s biggest brand names to provide them with product protection for a broad range of domestic appliances and consumer electronic products. We are currently on a huge transformation journey and are rolling out a significant amount of change to the business to ensure we are putting customers at the heart of our business.

 

 

Key role responsibilities:

 


Production of presentation material including reports and insights detailing key KPIs, customer repair survey and NPS results. 
Supporting client service managers in handling client projects & implementation of company strategic goals.
Develop an in depth understanding of our repair management system (Orbit) and the data that this provides.
In conjunction with the Client Service Managers they will be responsible for delivering and monitoring all clients financial and repair quality key performance indic
            [PubDate] => 12/12/2019 16:38:00
            [ClosingDate] => 31/01/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMSW492557
            [jobDiscipline] => Business Support
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [10] => stdClass Object
        (
            [title] => Information Security Assurance Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1721092?FromSearch=False
            [description] => We are looking for an Information Security Assurance Manager to support our Head of Information Security, based at our Wimbledon head office. This role has a strong focus on assurance.

This is an exciting time to join the team as we are expanding our capabilities. We are currently working on our InfoSec Roadmap which will drive further initiatives going forward. Information and Cyber Security is a constantly evolving environment which offers each team member opportunities to learn and develop. This vacancy has arisen as we have recently promoted a Senior Manager to the Head of Information Security. D&G offers great opportunities for their employees to continue progressing with their careers.

 

Responsibilities: 


Provide corporate-wide security management to ensure that information assets are adequately protected
Process owner of all ongoing activities related to the availability, integrity and confidentiality of customers, business, business partners and employee’s data
To identify, evaluate and report on information security risks in a manner that meets compliance and regulatory requirements. To work with the business to implement practices that meet defined policies and standards for information security
External & Internal Audit oversight          
Governance, Risk and Compliance – perform end to end Assurance review including control evaluation and reporting activities          
Team management – ensuring strong communication and collaboration
Project review and authorisation
Facilitate information security risk assessment process, including reporting and oversight of remediation efforts
Ensure management are aware of any security implications that would impact the business and clients


 

Skills and Experience:   


Previous experience in a combination of risk management, assurance, information security and IT roles
Previous experience with contract and vendor negotiations
Knowledge of security and cont
            [PubDate] => 27/08/2019 11:17:00
            [ClosingDate] => 31/01/2020 23:59:00
            [location] => stdClass Object
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            [salary] => stdClass Object
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            [ref] => DGWIMSQ374870
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitve
        )

    [11] => stdClass Object
        (
            [title] => Resourcing Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1785537?FromSearch=False
            [description] => Are you an experienced Recruiter who thrives on working in a busy, fast-paced environment? Want an opportunity to further your career within a growing organisation? If so, we may have just what you're looking for!
            [PubDate] => 23/10/2019 12:13:00
            [ClosingDate] => 31/01/2020 23:59:00
            [location] => stdClass Object
                (
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            [salary] => stdClass Object
                (
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            [ref] => DGBRIWG477338
            [jobDiscipline] => Human Resources / L&D / Recruitment
            [jobLocation] => Brighton
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [12] => stdClass Object
        (
            [title] => Team Leader - Outbound
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1791444?FromSearch=False
            [description] => Hours: 37.5 hours per week, flexible shift pattern Monday - Sunday

 

 

This couldn’t be a more exciting time to progress your career, as we embark on one of our sectors biggest transformation projects. Our future aim? To be a company that not only provides world class customer service but also embodies a culture of high performance, reward and recognition. Here is a taster of what we have achieved so far:

 


A completed refurbishment programme of our Contact Centre in Nottingham, providing a truly fantastic working environment for our agents and leaders
Increased basic salaries for our agents
Attractive bonus package plus additional rewards for a job well done
Increased annual leave entitlement


 


We’re now looking for, experienced people leaders with a strong focus on sales, who are keen to progress their careers. You will be someone who embraces fast paced change and thrives in target driven environments.

 


The Role

 


Leading a team of around 15 Outbound Advisors, your role will be to drive and develop our company values and behaviours within your team, whilst providing your team with the support they need to be successful and achieve their goals. On a day to day basis you will actively support your teams operationally, to ensure they are provided with the most effective and compliant customer sales techniques. You will also drive the results of your team with effective team meetings and 1-1 support and coaching.

 

 

 

About You

 


A passionate coach and motivator, who can role model our values whilst acting with trust and integrity.
Has a track record of leadership success within customer service and sales environments, and can actively lead from the front whilst empowering others to be high performers.
Demonstrates a passion for sales through service with a strong customer centric approach, and takes ownership and accountability for doing the right thing.
Someone who can demonstrate en
            [PubDate] => 29/10/2019 13:47:00
            [ClosingDate] => 31/01/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTRR445112
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => Competitive
        )

    [13] => stdClass Object
        (
            [title] => Employee Experience Partner - Brighton
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1855352?FromSearch=False
            [description] => Are you passionate about creating workplace environments that enable us all to give of our best? Are you inspired by the opportunity to shape and deliver initiatives that aim to create a truly engaged workforce?   

You might be working with external customers creating great customer journeys, perhaps you are a communications expert or maybe your focus is already on creating engaging internal employee experiences.   

            [PubDate] => 14/01/2020 17:55:00
            [ClosingDate] => 04/02/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRIGW342179
            [jobDiscipline] => Human Resources / L&D / Recruitment
            [jobLocation] => Brighton
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [14] => stdClass Object
        (
            [title] => Customer Support Advisor - Product Replacement
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1857263?FromSearch=False
            [description] => Are you looking to kick start your new year with a brand new opportunity within Customer Service, working between 20-30hrs per week? This role could be for you!

 

 

Start date available in March 2020!


Domestic & General is transforming it’s call centres!


• Do you thrive on delivering a first-class customer service?
• Are you passionate about your performance and development?


We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen.


We know that to be successful, we need to hire the very best. That’s why we offer a competitive salary, with an increase after 6 months service.



About the role


We’re a proud partner to leading manufacturers and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.


As a Product Replacement Customer Support Representative, you’ll be the final point of contact for customers with written off domestic appliances. You’ll provide excellent customer service and give added peace of mind by replacing their broken-down appliance in a timely, hassle free manner.


Working in a team of up to 15 Customer Support Representatives, you’ll enjoy a vibrant workplace in a fantastic market town location.


About you


A skilled customer service professional, you’ll always make sure that the customer’s interests come first. You understand the customer’s perspective and have a natural ability to build a strong rapport.


The most successful Customer Support Representatives champion the customer voice and pride themselves on customer satisfaction. They enjoy healthy competition and achieving excellent service.

 

 

Our Customer Support Representatives will have:


            [PubDate] => 16/01/2020 13:22:00
            [ClosingDate] => 09/02/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBEDIH500408
            [jobDiscipline] => Contact Centre
            [jobLocation] => Bedworth
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => Competitive
        )

    [15] => stdClass Object
        (
            [title] => Customer Service Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/754135?FromSearch=False
            [description] => We offer a competitive starting salary of £19,800 which increases to £21,900 after 6 months. To recognise the achievements of skilled Customer Service Representatives, there is also the opportunity to earn up to £4,800 per year in bonus!

 

About Us:
 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled customer service and sales professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


We have recently finished a £1.4m Office Refurbishment in Brighton that has given all our employees a truly world class office to work in
We’ve just launched a new and increased Agent Bonus Scheme, which rewards great customer service and strong sales performance with up £400 per month in bonus
We’ve launched an Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also launched Exchange, our forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 


About the Role:
 

This vacancy is in our multi-skilled Customer Support sales team, meaning that you’ll be the first point of contact for all customers who call us with warranty and insurance related queries. You’ll provide excellent customer service and use your sales skill
            [PubDate] => 01/01/2018 09:00:00
            [ClosingDate] => 31/03/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRITD196417
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,800 - £21,900 + Bonus up to £4,800 per annum
        )

    [16] => stdClass Object
        (
            [title] => Customer Sales Advisor - Sky Outbound
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/750387?FromSearch=False
            [description] => About the Role

As a Sales Advisor in our Sky Outbound team, you will be an ambassador of our Sky campaign. You will represent and promote this well-known household brand, making our customers aware of the additional products they can purchase for added peace of mind. You will be making outbound sales calls to Sky’s warm customer base, who will benefit from your expert guidance to purchase products and packages that best suit their needs.

 

"Sky is one of D&G’s biggest & most valuable clients, we are proud to have them as one of our business partners for such a long time! The Sky Outbound department is a lively, energetic, fun sales driven environment, focused on delivering great sales performance through excellent customer service.  On Sky Outbound you can expect plenty of support through coaching and personal development, along with engaging sales focused incentives & initiatives.  It’s the perfect area in our business to develop your communication and sales skills, while giving our Sky customers a fantastic experience, and working as part of a close knit, high performing team".  Operations Manager, Domestic & General.

 

This department has set shift patterns based on a 37.5-hour contract, consisting of:


Two weeks of: Monday – Thursday 11:00 – 20:00 and an early finish on a Friday working 9:30 – 16:00
Two week of: Monday – Thursday 09:30 – 18:30 with an early finish on a Friday working 09:30 – 16:00
One Saturday in every three weekends: 09:00 – 16:30 (weekday off in lieu)


 

About You:

A skilled sales professional, you’ll thrive on beating targets – but you’ll always make sure that the customer’s interests come first. You understand the customer’s perspective and have a natural ability to build a strong rapport. The most successful Sales Advisors also love to be challenged and have a real flair for sales, whilst underst
            [PubDate] => 14/11/2018 09:00:00
            [ClosingDate] => 31/03/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRIMH196302
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,300 - £21,370 + Bonus of up to £9,000 per annum
        )

)
Array
(
    [0] => stdClass Object
        (
            [title] => Customer Support Advisor - Product Replacement
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1857263?FromSearch=False
            [description] => Are you looking to kick start your new year with a brand new opportunity within Customer Service, working between 20-30hrs per week? This role could be for you!

 

 

Start date available in March 2020!


Domestic & General is transforming it’s call centres!


• Do you thrive on delivering a first-class customer service?
• Are you passionate about your performance and development?


We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen.


We know that to be successful, we need to hire the very best. That’s why we offer a competitive salary, with an increase after 6 months service.



About the role


We’re a proud partner to leading manufacturers and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.


As a Product Replacement Customer Support Representative, you’ll be the final point of contact for customers with written off domestic appliances. You’ll provide excellent customer service and give added peace of mind by replacing their broken-down appliance in a timely, hassle free manner.


Working in a team of up to 15 Customer Support Representatives, you’ll enjoy a vibrant workplace in a fantastic market town location.


About you


A skilled customer service professional, you’ll always make sure that the customer’s interests come first. You understand the customer’s perspective and have a natural ability to build a strong rapport.


The most successful Customer Support Representatives champion the customer voice and pride themselves on customer satisfaction. They enjoy healthy competition and achieving excellent service.

 

 

Our Customer Support Representatives will have:


            [PubDate] => 16/01/2020 13:22:00
            [ClosingDate] => 09/02/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBEDIH500408
            [jobDiscipline] => Contact Centre
            [jobLocation] => Bedworth
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => Competitive
        )

    [1] => stdClass Object
        (
            [title] => Employee Experience Partner - Brighton
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1855352?FromSearch=False
            [description] => Are you passionate about creating workplace environments that enable us all to give of our best? Are you inspired by the opportunity to shape and deliver initiatives that aim to create a truly engaged workforce?   

You might be working with external customers creating great customer journeys, perhaps you are a communications expert or maybe your focus is already on creating engaging internal employee experiences.   

            [PubDate] => 14/01/2020 17:55:00
            [ClosingDate] => 04/02/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRIGW342179
            [jobDiscipline] => Human Resources / L&D / Recruitment
            [jobLocation] => Brighton
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [2] => stdClass Object
        (
            [title] => Claims Agent
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1853736?FromSearch=False
            [description] => Do you relish the challenge of a fast-paced telephone environment coupled with Administrative duties?

 

Would you enjoy working as part of a tight knit team?

 

Do you pride yourself on communicating with Customers? 

 

If the answer to the above is Yes - this could prove the ideal role for you!

 

Based within our Bedworth contact centre - our Claims Agents liaise with Customers and Engineers assessing faulty appliances. As a Claims Agent, you will be responsible for recording the Engineers report, and confirming whether Customers' appliances can be repaired or written off – exercising judgement when need be.

 

There is now an opportunity to join the UK's leading provider of Insurance Protection Plans in their Claims Department on a Full Time, 6 month FTC. Hours of work will be between 8am and 6pm Monday to Friday, although occasional Saturday shifts may be required - Agents at Domestic and General are all on 8am - 8pm Fully Flex Contracts.

 

So, what are we looking for? 

 


Experience of Customer Service is essential;
Experience of an insurance or claims environment is advantageous;
Excellent verbal and written communication skills;
Ability to prioritise work and meet deadlines;
Excellent attention to detail;
Respect for business and customers' confidentiality;


 

Why join us?

 

As the UK's leading provider of Insurance Protection Plans, we are proud of our brand and its market leading position as we strive towards a vision of delivering a best in class customer service. 

 

With year on year growth our business is rife with opportunities, if being part of an exciting journey during a period of positive change appeals to you then we could be just what you are looking for!

 

Benefits: 

 

As well as an opportunity to work in a tight knit, family atmosphere - our Claims Agents can benefit from the following:

 


Pension Scheme (matched contribution up to 5%)
25 days annual leave p
            [PubDate] => 13/01/2020 14:57:00
            [ClosingDate] => 31/01/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBEDGL499253
            [jobDiscipline] => Business Support
            [jobLocation] => Bedworth
            [jobGroup] => Support and Professional
            [advertisedSalary] => £16,300
        )

    [3] => stdClass Object
        (
            [title] => Data Governance Analyst
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1852391?FromSearch=False
            [description] => We have a brand-new opportunity for a Data Governance Analyst to join the team in Wimbledon. This role will work within the Data Operations & Commercial Delivery function and will perform an important role in supporting the ongoing management of Data Quality, Risks and Conduct Standards.
            [PubDate] => 10/01/2020 16:30:00
            [ClosingDate] => 31/01/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMEP490012
            [jobDiscipline] => Business Support
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => competitive
        )

    [4] => stdClass Object
        (
            [title] => Sales Team Leader - 4 Day Week
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1848648?FromSearch=False
            [description] => Are you a driven and engaging people leader within Sales environments? Can you help us in our journey to achieve our business vision of becoming a world class service organisation?

 

Will one of your new year’s resolutions be to get a better work-life balance? If so, we may have exactly the opportunity you’re looking for!

 

We have an ambitious and robust 5yr plan, that we are well on our way to achieving and you could be part of our driving force to success!

 

At Domestic and General we are proud of our market position as the UK’s leading warranty protection provider with a customer base in excess of 16 million, having doubled our growth in the last 5 years.

 

This couldn’t be a more exciting time to join us as we continue on one of our sectors biggest transformation projects. Our future aim? To be a company that not only provides world class customer service but also embodies a culture of high sales performance, reward and recognition.

 

Here’s what we can offer:

 

We are now looking for passionate and dynamic leader, with a proven track record of leading successful teams to consistently achieve high sales performance, to join our Registrations department on a condensed, 4 day working week shift pattern.

 


Competitive basic salaries for our Contact Centre Team Leaders
Bonus earning potential of up to £7,400 per year plus additional rewards, for a job well done
An enhanced benefit package
A vibrant and diverse culture that celebrates success, with a focus on quality and consistent high performance
Great progression and development opportunities within the contact centre and wider business


 

About You

 

To be successful in this role, you will be able to:

 


Collaborate with peers and key stakeholders to share knowledge and ideas across the business
Understand customer needs, with a focus on doing the right thing for our customers
Display role model behaviours w
            [PubDate] => 08/01/2020 09:41:00
            [ClosingDate] => 26/01/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTCW497704
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => Competitive
        )

    [5] => stdClass Object
        (
            [title] => Campaign Solutions Analyst
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1840839?FromSearch=False
            [description] => We are looking for a Campaign Solutions Analyst to join our Data and Operations team in Wimbledon. As Campaign Solutions Analyst, you will play a key role in enabling D&G to achieve its campaigning contact strategy, through translating requirements from various stakeholders throughout the business into campaign solutions.

 

A critical part of the role is the business testing for all campaign related projects, as well as working with IT teams to provide technical support and solutions for improvements in operational performance for the wider team. 

 

Flexible working:

We offer occasional working from home opportunities and flexibility with working hours i.e. 8,9 or 10 am start times.  

 

Key Responsibilities:


Translate business requirements into campaign builds and solutions
Build initial campaign templates for new campaign types, briefing campaign build team
Ensure data integrity through following internal QA processes, identifying issues and escalating through correct channels
Effectively manage relationships with key stakeholders to ensure that they are kept up to date with any issues affecting delivery
Identify (where appropriate), develop and deliver solutions for improvements in marketing and operational performance
Use analysis to design tests in conjunction with marketing leads, ensuring learnings are optimised and robust
Provide SIT support for campaign related projects inclusive of providing business context and requirements where appropriate
Support with the delivery of UAT for campaign related projects
Campaign investigation, identification and briefing of resolutions
Work with the team to analyse campaign dropouts, assist with investigations and escalations


 

The Ideal Candidate: 


Strong SQL skills
Previous experience in data management
Previous experience using MS Access, SQL or campaign selection tools
Proficient in Microsoft Outlook, Word, Excel and PowerPoint
Strong quantitative analytical skill
            [PubDate] => 24/12/2019 08:51:00
            [ClosingDate] => 24/01/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMHK490051
            [jobDiscipline] => Business Support
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [6] => stdClass Object
        (
            [title] => Group Data Protection Officer
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1840169?FromSearch=False
            [description] => Group Data Protection Officer

 

Here at Domestic & General, we have a fantastic opportunity for a Group Data Protection Officer to join our Risk & Compliance department here in our Head Office in Wimbledon.

 

Reporting to the Chief Risk Officer, and managing a team of 4, as Group Data Protection Officer you will develop, maintain and effectively implement the Group’s strategic approach to data protection and privacy governance across all territories of operation, in accordance with applicable data protection laws, regulations and relevant codes of practice.

 

You’ll be giving practical and proportionate advice; providing solutions to facilitate compliance with applicable legal regimes within the context of the Group’s business objectives and risk appetite. You will be working with senior stakeholders across the business and applying a pragmatic approach to privacy in conjunction with our commercial direction.

 


Domestic & General is a company with an ambitious future.  We are keen to establish our organisation as one that pioneers best-in-class customer service. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. This couldn’t be a more exciting time to join us, as we continue to drive one of our sectors’ biggest transformation projects. 

 

Key Role Responsibilities

 

Leadership

 


Responsible for making sure that D&G, its employees and agents comply with applicable data protection regulations, and for supporting with and demonstrating compliance with data protection “accountability” principles.
Advice to D&G senior management, employees and agents across different countries on data privacy requirements, drawing on expertise from local expert advisors when necessary.
Lead the Group’s strategic thinking on data protection compliance, driving appropria
            [PubDate] => 23/12/2019 11:45:00
            [ClosingDate] => 24/01/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMBP427009
            [jobDiscipline] => Business Support
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [7] => stdClass Object
        (
            [title] => Product Marketing Executive
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1840059?FromSearch=False
            [description] => We are looking for a Product Marketing Executive to support on all aspects of the product marketing mix in this all-embracing Marketing role. The successful individual will be passionate, forward thinking and keen to work within our Marketing team to support us to achieve our ambitious targets.

 

As Product Marketing Executive, you will have previous Marketing experience and a keen interest in Product Marketing. 

 

About D&G:

Domestic & General is a company with an ambitious future. We are keen to establish our organisation as one that pioneers best-in-class customer service. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. This couldn’t be a more exciting time to join us, as we continue to drive one of our sectors’ biggest transformation projects.

 

Key areas of responsibility:


Support the build and launch of new products into the market. Working with our client, digital and customer strategy teams to ensure our products are the best they can be.
Responsible for the management of products pre and post launch and throughout their life cycle.
Investigate and analyse product performance, highlighting success and concerns.
Work collaboratively with numerous internal teams to create value propositions for D&G products ensuring creative materials adhere to brand guidelines.
Collaborate with internal teams on pricing strategy for our product portfolio
Test and trial initiatives whilst monitoring and analysing competitor activity and market trends
Maintain up to date product knowledge to be able to act as the initial point of contact for product marketing
Support the Senior Product Marketing Manager with ad-hoc responsibilities, tasks and projects as required.


 


What are we looking for?


Previous work experience within a Marketing position ( Product Marketing experience is preferred)
A passion fo
            [PubDate] => 23/12/2019 11:06:00
            [ClosingDate] => 24/01/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGTG417686
            [jobDiscipline] => Marketing / Sales / PR
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [8] => stdClass Object
        (
            [title] => Client Service Coordinator
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1832779?FromSearch=False
            [description] => We have a fantastic opportunity for a Service Coordinator to join our Service department, based at our Wimbledon Head Office, on a permanent contract. Reporting to the Client Service Manager, as a Client Service Coordinator you will be responsible for managing the relationship and communication channels for our key manufacturers/major clients and repair networks, supporting the Client Service Mangers in improving key KPIs and repair performance.

 

This is a fast-paced role, requiring an understanding of Domestic & General’s client relationship strategy, and whereby you will play a key part in client meetings and ensuring key performance indicators are met.

 

This role would suit someone interested in developing a career in Operations and Client Account Management.

 

There has never been a more exciting time to join Domestic & General. Headquartered in South West London, we’re the UK’s leading specialist warranty provider with a presence internationally and a proud 100-year heritage with a strong financial track record. We work with some of the world’s biggest brand names to provide them with product protection for a broad range of domestic appliances and consumer electronic products. We are currently on a huge transformation journey and are rolling out a significant amount of change to the business to ensure we are putting customers at the heart of our business.

 

 

Key role responsibilities:

 


Production of presentation material including reports and insights detailing key KPIs, customer repair survey and NPS results. 
Supporting client service managers in handling client projects & implementation of company strategic goals.
Develop an in depth understanding of our repair management system (Orbit) and the data that this provides.
In conjunction with the Client Service Managers they will be responsible for delivering and monitoring all clients financial and repair quality key performance indic
            [PubDate] => 12/12/2019 16:38:00
            [ClosingDate] => 31/01/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMSW492557
            [jobDiscipline] => Business Support
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [9] => stdClass Object
        (
            [title] => Campaign Solutions Analyst
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1825002?FromSearch=False
            [description] => We are looking for a Campaign Solutions Analyst to join our Data and Operations team in Wimbledon. As Campaign Solutions Analyst, you will play a key role in enabling D&G to achieve its campaigning contact strategy, through translating requirements from various stakeholders throughout the business into campaign solutions.

 

A critical part of the role is the business testing for all campaign related projects, as well as working with IT teams to provide technical support and solutions for improvements in operational performance for the wider team. 

 

Flexible working:

We offer occasional working from home opportunities and flexibility with working hours i.e. 8,9 or 10 am start times.  

 

Key Responsibilities:


Translate business requirements into campaign builds and solutions
Build initial campaign templates for new campaign types, briefing campaign build team
Ensure data integrity through following internal QA processes, identifying issues and escalating through correct channels
Effectively manage relationships with key stakeholders to ensure that they are kept up to date with any issues affecting delivery
Identify (where appropriate), develop and deliver solutions for improvements in marketing and operational performance
Use analysis to design tests in conjunction with marketing leads, ensuring learnings are optimised and robust
Provide SIT support for campaign related projects inclusive of providing business context and requirements where appropriate
Support with the delivery of UAT for campaign related projects
Campaign investigation, identification and briefing of resolutions
Work with the team to analyse campaign dropouts, assist with investigations and escalations


 

The Ideal Candidate: 


Strong SQL skills
Previous experience in data management
Previous experience using MS Access, SQL or campaign selection tools
Proficient in Microsoft Outlook, Word, Excel and PowerPoint
Strong quantitative analytical skill
            [PubDate] => 03/12/2019 16:44:00
            [ClosingDate] => 24/01/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMHK490051
            [jobDiscipline] => Business Support
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [10] => stdClass Object
        (
            [title] => Team Leader - Outbound
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1791444?FromSearch=False
            [description] => Hours: 37.5 hours per week, flexible shift pattern Monday - Sunday

 

 

This couldn’t be a more exciting time to progress your career, as we embark on one of our sectors biggest transformation projects. Our future aim? To be a company that not only provides world class customer service but also embodies a culture of high performance, reward and recognition. Here is a taster of what we have achieved so far:

 


A completed refurbishment programme of our Contact Centre in Nottingham, providing a truly fantastic working environment for our agents and leaders
Increased basic salaries for our agents
Attractive bonus package plus additional rewards for a job well done
Increased annual leave entitlement


 


We’re now looking for, experienced people leaders with a strong focus on sales, who are keen to progress their careers. You will be someone who embraces fast paced change and thrives in target driven environments.

 


The Role

 


Leading a team of around 15 Outbound Advisors, your role will be to drive and develop our company values and behaviours within your team, whilst providing your team with the support they need to be successful and achieve their goals. On a day to day basis you will actively support your teams operationally, to ensure they are provided with the most effective and compliant customer sales techniques. You will also drive the results of your team with effective team meetings and 1-1 support and coaching.

 

 

 

About You

 


A passionate coach and motivator, who can role model our values whilst acting with trust and integrity.
Has a track record of leadership success within customer service and sales environments, and can actively lead from the front whilst empowering others to be high performers.
Demonstrates a passion for sales through service with a strong customer centric approach, and takes ownership and accountability for doing the right thing.
Someone who can demonstrate en
            [PubDate] => 29/10/2019 13:47:00
            [ClosingDate] => 31/01/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTRR445112
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => Competitive
        )

    [11] => stdClass Object
        (
            [title] => Resourcing Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1785537?FromSearch=False
            [description] => Are you an experienced Recruiter who thrives on working in a busy, fast-paced environment? Want an opportunity to further your career within a growing organisation? If so, we may have just what you're looking for!
            [PubDate] => 23/10/2019 12:13:00
            [ClosingDate] => 31/01/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRIWG477338
            [jobDiscipline] => Human Resources / L&D / Recruitment
            [jobLocation] => Brighton
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [12] => stdClass Object
        (
            [title] => Information Security Assurance Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1721092?FromSearch=False
            [description] => We are looking for an Information Security Assurance Manager to support our Head of Information Security, based at our Wimbledon head office. This role has a strong focus on assurance.

This is an exciting time to join the team as we are expanding our capabilities. We are currently working on our InfoSec Roadmap which will drive further initiatives going forward. Information and Cyber Security is a constantly evolving environment which offers each team member opportunities to learn and develop. This vacancy has arisen as we have recently promoted a Senior Manager to the Head of Information Security. D&G offers great opportunities for their employees to continue progressing with their careers.

 

Responsibilities: 


Provide corporate-wide security management to ensure that information assets are adequately protected
Process owner of all ongoing activities related to the availability, integrity and confidentiality of customers, business, business partners and employee’s data
To identify, evaluate and report on information security risks in a manner that meets compliance and regulatory requirements. To work with the business to implement practices that meet defined policies and standards for information security
External & Internal Audit oversight          
Governance, Risk and Compliance – perform end to end Assurance review including control evaluation and reporting activities          
Team management – ensuring strong communication and collaboration
Project review and authorisation
Facilitate information security risk assessment process, including reporting and oversight of remediation efforts
Ensure management are aware of any security implications that would impact the business and clients


 

Skills and Experience:   


Previous experience in a combination of risk management, assurance, information security and IT roles
Previous experience with contract and vendor negotiations
Knowledge of security and cont
            [PubDate] => 27/08/2019 11:17:00
            [ClosingDate] => 31/01/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMSQ374870
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitve
        )

    [13] => stdClass Object
        (
            [title] => Group Data Protection Officer
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1636199?FromSearch=False
            [description] => Group Data Protection Officer

 

Here at Domestic & General, we have a fantastic opportunity for a Group Data Protection Officer to join our Risk & Compliance department here in our Head Office in Wimbledon.

 

Reporting to the Chief Risk Officer, and managing a team of 4, as Group Data Protection Officer you will develop, maintain and effectively implement the Group’s strategic approach to data protection and privacy governance across all territories of operation, in accordance with applicable data protection laws, regulations and relevant codes of practice.

 

You’ll be giving practical and proportionate advice; providing solutions to facilitate compliance with applicable legal regimes within the context of the Group’s business objectives and risk appetite. You will be working with senior stakeholders across the business and applying a pragmatic approach to privacy in conjunction with our commercial direction.

 


Domestic & General is a company with an ambitious future.  We are keen to establish our organisation as one that pioneers best-in-class customer service. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. This couldn’t be a more exciting time to join us, as we continue to drive one of our sectors’ biggest transformation projects. 

 

Key Role Responsibilities

 

Leadership

 


Responsible for making sure that D&G, its employees and agents comply with applicable data protection regulations, and for supporting with and demonstrating compliance with data protection “accountability” principles.
Advice to D&G senior management, employees and agents across different countries on data privacy requirements, drawing on expertise from local expert advisors when necessary.
Lead the Group’s strategic thinking on data protection compliance, driving appropria
            [PubDate] => 07/06/2019 17:25:00
            [ClosingDate] => 24/01/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMBP427009
            [jobDiscipline] => Business Support
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [14] => stdClass Object
        (
            [title] => Product Marketing Executive
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1606820?FromSearch=False
            [description] => Product Marketing Executive

 

We are recruiting for a Product Marketing Executive to support on all aspects of the product marketing mix in this all-embracing marketing role. The successful individual will be passionate, forward thinking and keen to work within our team to support us to achieve our ambitious targets.


Domestic & General is a company with an ambitious future. We are keen to establish our organisation as one that pioneers best-in-class customer service. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. This couldn’t be a more exciting time to join us, as we continue to drive one of our sectors’ biggest transformation projects.

 

  

Key areas of responsibility:

 


Support the build and launch of new products into the market. Working with our client, digital and customer strategy teams to ensure our products are the best they can be.
Responsible for the management of products pre and post launch and throughout their life cycle.
Investigate and analyse product performance, highlighting success and concerns.
Work collaboratively with numerous internal teams to create value propositions for D&G products ensuring creative materials adhere to brand guidelines.
Collaborate with internal teams on pricing strategy for our product portfolio
Test and trial initiatives whilst monitoring and analysing competitor activity and market trends
Maintain up to date product knowledge to be able to act as the initial point of contact for product marketing
Support the Senior Product Marketing Manager with ad-hoc responsibilities, tasks and projects as required.


 


What are we looking for?

 


Relevant work experience within a marketing position. Any experience within Product marketing is highly advantageous
A passion for marketing and a drive to deliver successful marketing initiatives within a fast-pa
            [PubDate] => 09/05/2019 09:29:00
            [ClosingDate] => 24/01/2020 15:00:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGTG417686
            [jobDiscipline] => Marketing / Sales / PR
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [15] => stdClass Object
        (
            [title] => Customer Sales Advisor - Sky Outbound
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/750387?FromSearch=False
            [description] => About the Role

As a Sales Advisor in our Sky Outbound team, you will be an ambassador of our Sky campaign. You will represent and promote this well-known household brand, making our customers aware of the additional products they can purchase for added peace of mind. You will be making outbound sales calls to Sky’s warm customer base, who will benefit from your expert guidance to purchase products and packages that best suit their needs.

 

"Sky is one of D&G’s biggest & most valuable clients, we are proud to have them as one of our business partners for such a long time! The Sky Outbound department is a lively, energetic, fun sales driven environment, focused on delivering great sales performance through excellent customer service.  On Sky Outbound you can expect plenty of support through coaching and personal development, along with engaging sales focused incentives & initiatives.  It’s the perfect area in our business to develop your communication and sales skills, while giving our Sky customers a fantastic experience, and working as part of a close knit, high performing team".  Operations Manager, Domestic & General.

 

This department has set shift patterns based on a 37.5-hour contract, consisting of:


Two weeks of: Monday – Thursday 11:00 – 20:00 and an early finish on a Friday working 9:30 – 16:00
Two week of: Monday – Thursday 09:30 – 18:30 with an early finish on a Friday working 09:30 – 16:00
One Saturday in every three weekends: 09:00 – 16:30 (weekday off in lieu)


 

About You:

A skilled sales professional, you’ll thrive on beating targets – but you’ll always make sure that the customer’s interests come first. You understand the customer’s perspective and have a natural ability to build a strong rapport. The most successful Sales Advisors also love to be challenged and have a real flair for sales, whilst underst
            [PubDate] => 14/11/2018 09:00:00
            [ClosingDate] => 31/03/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRIMH196302
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,300 - £21,370 + Bonus of up to £9,000 per annum
        )

    [16] => stdClass Object
        (
            [title] => Customer Service Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/754135?FromSearch=False
            [description] => We offer a competitive starting salary of £19,800 which increases to £21,900 after 6 months. To recognise the achievements of skilled Customer Service Representatives, there is also the opportunity to earn up to £4,800 per year in bonus!

 

About Us:
 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled customer service and sales professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


We have recently finished a £1.4m Office Refurbishment in Brighton that has given all our employees a truly world class office to work in
We’ve just launched a new and increased Agent Bonus Scheme, which rewards great customer service and strong sales performance with up £400 per month in bonus
We’ve launched an Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also launched Exchange, our forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 


About the Role:
 

This vacancy is in our multi-skilled Customer Support sales team, meaning that you’ll be the first point of contact for all customers who call us with warranty and insurance related queries. You’ll provide excellent customer service and use your sales skill
            [PubDate] => 01/01/2018 09:00:00
            [ClosingDate] => 31/03/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRITD196417
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,800 - £21,900 + Bonus up to £4,800 per annum
        )

)

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100yrs

We are over 100 years old

2,000+

Over 2000 employees internationally

15million

More than 15 million customers

Global

An international business with 4 offices in the UK

18million

Over 18 million appliances protected

14k+

14,100 applications last year

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