Latest Vacancies

Array
(
    [0] => stdClass Object
        (
            [title] => Claims Agent
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1696891?FromSearch=False
            [description] => Do you relish the challenge of a fast-paced telephone environment coupled with Administrative duties?

 

Would you enjoy working as part of a tight knit team?

 

Do you pride yourself on communicating with Customers? 

 

If the answer to the above is Yes - this could prove the ideal role for you!

 

Based within our Bedworth contact centre - our Claims Agents liaise with Customers and Engineers assessing faulty appliances. As a Claims Agent, you will be responsible for recording the Engineers report, and confirming whether Customers' appliances can be repaired or written off – exercising judgement when need be.

 

There is now an opportunity to join the UK's leading provider of Insurance Protection Plans in their Claims Department on a Full Time, 6 month FTC. Hours of work will be between 8am and 6pm Monday to Friday, although occasional Saturday shifts may be required - Agents at Domestic and General are all on 8am - 8pm Fully Flex Contracts.

 

So, what are we looking for? 

 


Experience of Customer Service is essential;
Experience of an insurance or claims environment is advantageous;
Excellent verbal and written communication skills;
Ability to prioritise work and meet deadlines;
Excellent attention to detail;
Respect for business and customers' confidentiality;
 

Why join us?

 

As the UK's leading provider of Insurance Protection Plans, we are proud of our brand and its market leading position as we strive towards a vision of delivering a best in class customer service. 

 

With year on year growth our business is rife with opportunities, if being part of an exciting journey during a period of positive change appeals to you then we could be just what you are looking for!

 

Benefits: 

 

As well as an opportunity to work in a tight knit, family atmosphere - our Claims Agents can benefit from the following:

 




Pension Scheme (matched contribution up to 5% OR 1.5 x personal contri
            [PubDate] => 05/08/2019 15:52:00
            [ClosingDate] => 15/09/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBEDXD361683
            [jobDiscipline] => Contact Centre
            [jobLocation] => Bedworth
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £16,380
        )

    [1] => stdClass Object
        (
            [title] => Customer Reward Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1732173?FromSearch=False
            [description] => Domestic & General are currently recruiting for a Customer Reward Manager to join our Customer Loyalty & Reward team based in Wimbledon. We are looking for someone to own the overall customer reward strategy and proposition. 


This role will be responsible for all aspects of customer reward including our existing programme SMARTCare, tactical give-aways and a brand-new D&G customer loyalty scheme that adds value to our customer, our business and our clients.

 

Key Responsibility - Define, build and launch a D&G Customer Reward Scheme:


Design a customer reward scheme that gives customers added value through personalised and tailored rewards - creating advocates and building lifetime value
Act as Business Lead within a cross-functional project team – working alongside Change, Digital, Client Management, Service & Legal)
Mobilise the reward scheme through the design and delivery of an effective digital engagement strategy - launching the new benefits with customers
Responsible for the ongoing management and evolution of the customer reward scheme, including proposing & testing new types of reward, managing relevant partner relationships and improving functionality
Monitor and drive reward scheme use and performance ensuring customer and commercial objectives are being met, proposing and testing mitigation/improvement solutions as required


 

Other Responsibilities:


Build an in-depth understanding of customer attitudes, expectations and preferences towards loyalty rewards - working with the Customer Insights teams and conducting market research as necessary
Customer reward communications (content, creative and messaging) - ensuring they are effective and in line with our marketing principles



Work closely with Customer Analytics Team to determine the impact of reward on customer retention behaviour and identify new opportunities to drive positive business or customer outcomes
Define the annual customer
            [PubDate] => 05/09/2019 17:07:00
            [ClosingDate] => 19/09/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMSO449796
            [jobDiscipline] => Marketing / Sales / PR
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [2] => stdClass Object
        (
            [title] => Complaint Handler - Bedworth
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1707179?FromSearch=False
            [description] => Domestic & General is transforming it’s call centres!

 


Are you motivated by dealing with difficult customer situations and driving them to resolution?
Do you pride yourself on your ability to resolve customers’ queries and provide the right level of support every time?
Do you thrive on delivering a first-class customer service?
Are you passionate about your performance and development?
 

We’re looking for skilled customer service professionals to join our Complaints department in Bedworth, who are dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen.

 

We know that to be successful, we need to hire the very best.

 

About the role

 

As you know, we’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

As a Complaint Handler for our Complaints department, you’ll be a point of contact for customers with insurance and / or service related complaints. As a business who is striving towards providing fair resolution for our customers, we want to ensure that their concerns are appropriately handled every time. Your main objective when you engage with our customers will be to understand, address and resolve whilst adhering to treating customers fairly principles and FCA guidelines. 

 

Working in a team of up to 15 Complaint Handlers, you’ll enjoy a vibrant workplace in a fantastic city centre location.

 

About you

 

As a skilled customer service professional, you’ll always make sure that the customer’s interests comes first. You understand the customer’s perspective and have a natural ability to build a strong rapport.

 

The most successful Complaint Handlers champion the customer voice and pride the
            [PubDate] => 13/08/2019 09:41:00
            [ClosingDate] => 22/09/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBEDME200969
            [jobDiscipline] => Customer Relations
            [jobLocation] => Bedworth
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,077 (increasing to £19,937 after 6 months)
        )

    [3] => stdClass Object
        (
            [title] => Document Management Assistant
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1703643?FromSearch=False
            [description] => Document Management Assistant – 9 Month Fixed Term Contract



We are currently recruiting for a Document Management Assistant to join our Wimbledon Head Office on a 9-month fixed term contract basis.


As part of a team you will be responsible for co-ordinating standard document and artwork (digital/print) requests from different areas of the business including departments in both UK and International sites. You will manage the end-to-end process of document and artwork requests, ensuring that all artwork is signed off to the highest standards and that they are legal and compliant.
 


Key areas of responsibility:
 


Administering the proof-reading process for UK and International standard documents and artwork
Management of artwork projects through their whole request lifecycle
Updating and maintaining internal systems and libraries for standard documents
Checking requirements for requests incorporating updates where necessary
Ensuring all artwork is completed to the compliance guidelines as set by the business
Managing artwork requests in line with set business SLA’s
Resolving design and mailing queries and actively chase jobs for sign off
Support with all other general ad hoc administration work for the team




What are we looking for?
 


Excellent attention to detail
Strong Excel and Word skills
Great organisation and time management skills with the ability to adapt to ever changing priorities
The ability to communicate, support and work collaboratively with stakeholders of all levels
Background in building and maintaining strong working relationships.


 

 
In return we offer:
 


Competitive salary plus a discretionary bonus
Pension Scheme - matched contribution up to 5%
25 days annual leave plus the option to purchase an additional 5 days pro rata
Life Assurance (4 x salary)
Free Protection Plan: Register one product for a free protection plan e.g. a domestic appliance, TV or boiler
Salary Fin
            [PubDate] => 09/08/2019 14:27:00
            [ClosingDate] => 22/09/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMYN450223
            [jobDiscipline] => Business Support
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [4] => stdClass Object
        (
            [title] => Senior Middleware Specialist
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1727591?FromSearch=False
            [description] => We are looking for a Senior Middleware Specialist to join our Application Services team in Wimbledon. This role will provide third-line support to operational services, serve as a technical subject matter expert (SME) resource to projects through the Solution delivery team and are responsible for the design, delivery and maintenance of the technical infrastructure that underpins operational services.

 

Responsibilities: 


Provide 3rd line support (including on-call) to operational services to resolve complex incidents, within agreed service levels
Serve as technical SME for infrastructure and application projects
Support and maintain (install, patch and configure) the technical infrastructure that underpins services managed within Service Management & Operations - ensuring tasks and issues are prioritized and resolved in accordance with operational and business requirements
Maintain the RapidDeploy automation tool – configure/maintain automation projects
Work with third party suppliers to define and deliver appropriate technical solutions and project deliverables
Develop and maintain operational and technical standards within Service Management & Operations
Ongoing capacity planning and management of systems in line with business growth plans
Provide input and support for Disaster Recovery strategies
Work with Technology Security team regarding security policies and practices ensuring that adequate and robust security measures are designed, implemented, and updated
Keep abreast of major changes in the industry and make recommendations to the business for improvement and development


 

Required Systems Knowledge:


IBM App Connect Enterprise 11 (ACE11), IBM Integration Bus v9 (IIB) - Installation, Configuration & Performance Tuning, High Availability Setup),
MQ v9, v7.5 - Installation, Configuration & Performance Tuning, High Availability Setup),
DataPower Administration (High Availability Setup, DataPower Operatio
            [PubDate] => 02/09/2019 16:58:00
            [ClosingDate] => 23/09/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMUE458951
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [5] => stdClass Object
        (
            [title] => Communications Executive
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1647649?FromSearch=False
            [description] => Are you looking to expand your experience in Communications? Want to use your hard-earned degree and experience, and apply it within a commercial and fast paced, dynamic environment?
If so, we may have just the opportunity you are looking for!
We're searching for a Communications Executive to join our Communications team, based in our Nottingham Contact Centre.

            [PubDate] => 19/06/2019 12:28:00
            [ClosingDate] => 27/09/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTFI224333
            [jobDiscipline] => Business Support
            [jobLocation] => Nottingham
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [6] => stdClass Object
        (
            [title] => Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1561054?FromSearch=False
            [description] => There’s a new starting salary of £18,380 which increases to £20,352 after 6 months! To recognise the achievements of skilled Customer Sales Representatives, there is also the opportunity to earn up to £5040 per year in bonus!

 

About Us

 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


In 2018 we completed a £3.1m Office Refurbishment in Nottingham, which has provided our current and future employees a truly world class office to work in
We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 

About the Role

 

 

This vacancy is in one of our inbound sales teams, meaning that you’ll be the first point of contact for customers who call in for help. You’ll provide excellent customer service and use your sales skills to give added peace of mind, by up-selling other products that customers can purchase that best suit their needs.

 

This department has flexible shift patterns based on a 37.5-hour cont
            [PubDate] => 21/03/2019 13:37:00
            [ClosingDate] => 30/09/2019 10:00:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTGB196410
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,352 + up to £9,000 bonus per annum
        )

    [7] => stdClass Object
        (
            [title] => Information Security Assurance Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1721092?FromSearch=False
            [description] => We are looking for an Information Security Assurance Manager to support our Head of Information Security, based at our Wimbledon head office. This role has a strong focus on assurance.

This is an exciting time to join the team as we are expanding our capabilities. We are currently working on our InfoSec Roadmap which will drive further initiatives going forward. Information and Cyber Security is a constantly evolving environment which offers each team member opportunities to learn and develop. This vacancy has arisen as we have recently promoted a Senior Manager to the Head of Information Security. D&G offers great opportunities for their employees to continue progressing with their careers.

 

Responsibilities: 


Provide corporate-wide security management to ensure that information assets are adequately protected
Process owner of all ongoing activities related to the availability, integrity and confidentiality of customers, business, business partners and employee’s data
To identify, evaluate and report on information security risks in a manner that meets compliance and regulatory requirements. To work with the business to implement practices that meet defined policies and standards for information security
External & Internal Audit oversight          
Governance, Risk and Compliance – control evaluation and reporting activities          
Team management – ensuring strong communication and collaboration
Project review and authorisation
Facilitate information security risk assessment process, including reporting and oversight of remediation efforts
Ensure management are aware of any security implications that would impact the business and clients


 

Skills and Experience:   


Previous experience in a combination of risk management, assurance, information security and IT roles
Previous experience with contract and vendor negotiations
Knowledge of security and control frameworks such as ISO 27001, PCI DSS, Cob
            [PubDate] => 27/08/2019 11:17:00
            [ClosingDate] => 30/09/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMSQ374870
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitve
        )

    [8] => stdClass Object
        (
            [title] => Customer Retention Executive
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1725183?FromSearch=False
            [description] => We are looking for a Customer Retention Executive to join our Marketing team in our Wimbledon HQ. This role will support our Renewal business to retain customers but also deliver targeted messaging for those customers who both renew and leave us.

 

This role would be ideal for someone with strong analytical skills, good time management and the ability to build relationships with internal stakeholders.

 

Flexible working: This role is 35 hours as standard but please talk to us around arrangements for flexible working

 

The Team:

The team looks after both Customer Acquisition and Retention.  The team acts as facilitators between head office and the Operational teams. You will also work with the Data Science, Underwriting, Customer Fufilment and Product teams. Working closely with the Customer Retention Manager, you will drive the development of renewals by responding to daily queries, analysing data and supporting strategic project work.

 

Responsibilities:


Support the delivery of change projects and campaign enhancements
Assist in the production of budgets for new business internal channels
Analyse data across our campaigning and renewal channels; providing insights and updates on performance
Collaborate with key stakeholders across D&G - attend weekly progress meetings and site visits when needed


 

The Ideal Candidate:


Strong analytical and numerical skills with the ability to identify trends in data
Problem solver and someone who can use their initiative
Ability to prioritise workload, work in a fast-paced environment and meet deadlines
Excellent stakeholder management skills with the ability to build relationships across teams
Strong written and verbal communication skills
Educated to Degree level (preferred)


 

Employee Benefits:


Great company culture with fresh fruit deliveries and complimentary hot drinks
Competitive salary and discretionary bonus
Contributory Pension Scheme, matched up to 5
            [PubDate] => 30/08/2019 12:25:00
            [ClosingDate] => 30/09/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMVX379919
            [jobDiscipline] => Business Support
            [jobLocation] => London
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [9] => stdClass Object
        (
            [title] => Outbound Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1659681?FromSearch=False
            [description] => Starting at £18,380 per year and rising to £20,352 per year after 6 months service. Bonus potential of up £8550 per annum, paid monthly.

Multiple start dates over the next few weeks.

 

Do you want to be rewarded for the effort and time you put into your work?
Are you looking for a new challenge and to build a career?
Can you build rapport with others?
If you are confident, resilient and enjoy working in a competitive but fun environment, then we are looking for people like you to join our new Outbound Teams at Domestic & General.

 

What’s in it for you?


We have a huge amount of staff benefits, but here are the basics…

 


No Cold Calling - all warm leads with existing customers
£18,380 starting salary, rising to £20,352 after 6 months service (subject to conditions)
Fantastic bonus earning potential paid monthly
Sociable working hours, 37.5 hours per week - Mon to Fri 8am to 8pm, Saturday 8am to 4pm
City Centre location with great bus links and tram stops within walking distance
Excellent career opportunities


 

So, what else is changing? Here’s a taster:

 


Newly refurbished offices
Attractive bonus package
Increased annual leave
Earning potential of up to £28,902
We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 

About You:

 

At Domestic and General we are proud of our market position as the UK&rsqu
            [PubDate] => 01/07/2019 17:38:00
            [ClosingDate] => 30/09/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTUP417023
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 + upto £8,550 bonus pa
        )

    [10] => stdClass Object
        (
            [title] => Team Leader
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1705070?FromSearch=False
            [description] => Are you a driven and engaging people leader? Can you help us in our journey to achieve our business vision of becoming a world class service organisation?

 

We have an ambitious and robust 5yr plan, that we are well on our way to achieving and you could be part of our driving force to success!

 

At Domestic and General we are proud of our market position as the UK’s leading warranty protection provider with a customer base in excess of 16 million, having doubled our growth in the last 5 years.

 

This couldn’t be a more exciting time to join us as we continue on one of our sectors biggest transformation projects. Our future aim? To be a company that not only provides world class customer service but also embodies a culture of high performance, reward and recognition.

 

Here’s what we can offer:

 

We are now looking for passionate and dynamic leaders, with a proven track record of leading successful teams.

 


Competitive basic salaries for our Contact Centre Team Leaders
Bonus earning potential of up to £7,600 per year plus additional rewards, for a job well done
An enhanced benefit package
A vibrant and diverse culture that celebrates success, with a focus on quality and consistent high performance
Great progression and development opportunities within the contact centre and wider business


 

About You

 

To be successful in this role, you will be able to:

 


Collaborate with peers and key stakeholders to share knowledge and ideas across the business
Understand customer needs, with a focus on doing the right thing for our customers
Display role model behaviours when dealing with customer requirements
Focus the team on delivery and performance, identifying and improving through coaching areas of development
Be open to innovation, understanding the principles of change management and coaching others’ through change
Manage the priorities of multiple activities and stakeholders
            [PubDate] => 09/08/2019 16:55:00
            [ClosingDate] => 30/09/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTWS451398
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => Competitive
        )

    [11] => stdClass Object
        (
            [title] => Sales Advisor - Sky Outbound
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/750387?FromSearch=False
            [description] => About the Role

As a Sales Advisor in our Sky Outbound team, you will be an ambassador of our Sky campaign. You will represent and promote this well-known household brand, making our customers aware of the additional products they can purchase for added peace of mind. You will be making outbound sales calls to Sky’s warm customer base, who will benefit from your expert guidance to purchase products and packages that best suit their needs.

 

"Sky is one of D&G’s biggest & most valuable clients, we are proud to have them as one of our business partners for such a long time! The Sky Outbound department is a lively, energetic, fun sales driven environment, focused on delivering great sales performance through excellent customer service.  On Sky Outbound you can expect plenty of support through coaching and personal development, along with engaging sales focused incentives & initiatives.  It’s the perfect area in our business to develop your communication and sales skills, while giving our Sky customers a fantastic experience, and working as part of a close knit, high performing team".  Operations Manager, Domestic & General.

 

This department has set shift patterns based on a 37.5-hour contract, consisting of:


Three weeks of: Monday – Thursday 11:00 – 20:00 and an early finish on a Friday working 11:00 – 18:00
One week of: Monday – Thursday 09:30 – 18:30 with an early finish on a Friday working 09:30 – 16:00
Two Saturdays a month: 09:00 – 17:30 (weekday off in lieu)


 

About You:

A skilled sales professional, you’ll thrive on beating targets – but you’ll always make sure that the customer’s interests come first. You understand the customer’s perspective and have a natural ability to build a strong rapport. The most successful Sales Advisors also love to be challenged and have a real flair for sales, whilst understanding that
            [PubDate] => 14/11/2018 09:00:00
            [ClosingDate] => 02/10/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRIMH196302
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,300 - £21,370 + Bonus of up to £9,000 per annum
        )

    [12] => stdClass Object
        (
            [title] => Customer Service Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/754135?FromSearch=False
            [description] => About Us:
 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled customer service and sales professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


We have recently finished a £1.4m Office Refurbishment in Brighton that has given all our employees a truly world class office to work in
We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 


About the Role:
 

This vacancy is in our multi-skilled Customer Support sales team, meaning that you’ll be the first point of contact for all customers who call us with warranty and insurance related queries. You’ll provide excellent customer service and use your sales skills to give added peace of mind, by up-selling other products that customers can purchase that best suit their needs.

 

This department has flexible shift patterns based on a 37.5-hour contract, between the opening hours below. The Recruitment team will be happy to discuss these in more detail should you be shortlisted for telephone interview.


Monday – Friday: 07:00 – 22:00
Saturday &
            [PubDate] => 01/01/2018 09:00:00
            [ClosingDate] => 02/10/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRITD196417
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,800 - £21,900 + Bonus up to £2,295 per annum
        )

    [13] => stdClass Object
        (
            [title] => Part Time Customer Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1729186?FromSearch=False
            [description] => Part Time Customer Sales Advisor - We offer hours to suit you

 

Are you looking for a part-time role with fixed shifts that work around your current commitments and lifestyle? Do you want to work for a company that supports work life balance?

 

If so, we have the opportunity for you! Here at Domestic & General we are excited to announce that we now have part-time hours available within our Registrations team, working 20hrs per week during weekdays, between the hours of 4pm - 8pm.

 

PLEASE NOTE YOU MUST BE ABLE TO COMMIT TO THE FOLLOWING TRAINING SCHEDULE:

 

Training starts on Monday 7th October, you must be available to start on this date should you wish to apply. We want you to have the best induction possible so we will require you to join a 3-week induction, Monday – Friday between 4pm – 8pm.

 

About the role

 

We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

As a Sales Advisor, you’ll work in partnership with our brands, making our customers aware of the additional products they can purchase for added peace of mind. You will engage with a warm customer base who require your expert guidance and support, ensuring that their needs are appropriately tailored for.

Working in a team of up to 15 Sales professionals, you’ll enjoy a vibrant workplace in a fantastic city centre location.

 

About you

 

A skilled customer service and sales professional, you’ll thrive on beating sales targets – but you’ll always make sure that the customer’s interests come first. You understand the customer’s perspective and have a natural ability to build a strong rapport and demonstrate empathy when needed. You’ll be a confident multi-tasker who can be resilient and show a great team spirit! Experience working in a call centre environment, or in a targeted
            [PubDate] => 03/09/2019 17:21:00
            [ClosingDate] => 04/10/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTCM459460
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £9802
        )

    [14] => stdClass Object
        (
            [title] => Part Time Customer Service Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1702382?FromSearch=False
            [description] => PART TIME Customer Service Advisor - we offer hours to suit you
Start Dates: 30th September 2019 and 14th October 2019



Are you looking for a part-time role with fixed shifts that work around your current commitments and lifestyle? Do you want to work for a company that supports work life balance?


If so, we have the opportunity for you! Here at Domestic & General we are excited to announce that we now have part-time hours available within our Customer Support sales team.


About the Role:


This vacancy is in our multi-skilled Customer Support sales team, meaning that you’ll be the first point of contact for all customers who call us with warranty and insurance related queries. You’ll provide excellent customer service and use your sales skills to give added peace of mind, by up-selling other products customers can purchase that best suit their needs.


We are offering part-time fixed shifts to cover 22.5 and 30 hours a week between 7:00am - 22:00pm. As part of your fixed shifts it is essential that you work 7.5 hours on Saturdays (between the hours of 8am – 8pm). The rest of your hours can be chosen to suit your lifestyle and when you want to work.  The Recruitment team will be happy to discuss these in more detail should you be shortlisted for telephone interview.

 


PLEASE NOTE YOU MUST BE ABLE TO COMMIT TO THE FOLLOWING TRAINING SCHEDULE: 



We want you to have the best induction possible so we will require you to join a 5 day (Monday – Friday) full-time training induction.


Training schedule for 30th September 2019: Mon - Fri between the hours of 09:00 - 17:30. There will also be two follow up, mandatory training dates on 10th October and 17th October.


Training Schedule for 14th October 2019: Mon – Fri between the hours of 09:00 -17:30. There will also be two follow up, mandatory training dates on 24th October and 31st October

 


About Us:


We are Domestic & General. We&r
            [PubDate] => 08/08/2019 15:48:00
            [ClosingDate] => 09/10/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRIPE449806
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,800 (pro rata), with a pay increase after six months
        )

    [15] => stdClass Object
        (
            [title] => Customer Support Representative - Product Replacement
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1684152?FromSearch=False
            [description] => “There’s a new starting salary of £18,850 to recognise the importance of skilled Customer Support Representatives.”

 

 

Start dates available in October & November 2019!


Domestic & General is transforming it’s call centres!


• Do you thrive on delivering a first-class customer service?
• Does exceeding targets come naturally to you?
• Are you passionate about your performance and development?


We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen.


We know that to be successful, we need to hire the very best. That’s why we have raised our basic salary to £18,850, with the opportunity to earn even more through our bonus scheme.


So, what else is changing? Here’s a taster:


• Attractive bonus package
• 25 annual leave + bank hols
• Earning potential of up to £21,145
• We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
• We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views

 


About the role


We’re a proud partner to leading manufacturers and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.


As a Product Replacement Customer Support Representative, y
            [PubDate] => 24/07/2019 11:35:00
            [ClosingDate] => 31/10/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBEDXB444422
            [jobDiscipline] => Contact Centre
            [jobLocation] => Bedworth
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => 18,850
        )

    [16] => stdClass Object
        (
            [title] => Resolutions - Customer Service Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1727600?FromSearch=False
            [description] => About Us:


We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.


We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?
 


We have recently finished a £1.4m Office Refurbishment in Brighton that has given all our employees a truly world class office to work in
We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. 
We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 

 

About the Role:


As a Customer Support Representative for our Resolutions department, you’ll be the first point of contact for customers with warranty-related complaints. As a business who is striving towards providing first time resolution for our customers, we want to ensure that their concerns are appropriately handled every time. Your main objective when you engage with our customers will be to understand, address and resolve the complaint by the end of every call.


This department has flexible shift patterns based on a 37.5 hour contract, between the opening hours below. The Recruitment team will be happy to discuss these in more detail should you be shortlisted for telephone interview.


Monday – Friday: 08:00 – 20:00
Saturday – 09:00 – 17:00
Sunday: 10:00 – 16:00


 

 

About You:


As a passionate customer service professional, you’ll alwa
            [PubDate] => 02/09/2019 17:00:00
            [ClosingDate] => 31/10/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRIPG458948
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,800 - £21,900 + Monthly Bonus
        )

)
Array
(
    [0] => stdClass Object
        (
            [title] => Customer Reward Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1732173?FromSearch=False
            [description] => Domestic & General are currently recruiting for a Customer Reward Manager to join our Customer Loyalty & Reward team based in Wimbledon. We are looking for someone to own the overall customer reward strategy and proposition. 


This role will be responsible for all aspects of customer reward including our existing programme SMARTCare, tactical give-aways and a brand-new D&G customer loyalty scheme that adds value to our customer, our business and our clients.

 

Key Responsibility - Define, build and launch a D&G Customer Reward Scheme:


Design a customer reward scheme that gives customers added value through personalised and tailored rewards - creating advocates and building lifetime value
Act as Business Lead within a cross-functional project team – working alongside Change, Digital, Client Management, Service & Legal)
Mobilise the reward scheme through the design and delivery of an effective digital engagement strategy - launching the new benefits with customers
Responsible for the ongoing management and evolution of the customer reward scheme, including proposing & testing new types of reward, managing relevant partner relationships and improving functionality
Monitor and drive reward scheme use and performance ensuring customer and commercial objectives are being met, proposing and testing mitigation/improvement solutions as required


 

Other Responsibilities:


Build an in-depth understanding of customer attitudes, expectations and preferences towards loyalty rewards - working with the Customer Insights teams and conducting market research as necessary
Customer reward communications (content, creative and messaging) - ensuring they are effective and in line with our marketing principles



Work closely with Customer Analytics Team to determine the impact of reward on customer retention behaviour and identify new opportunities to drive positive business or customer outcomes
Define the annual customer
            [PubDate] => 05/09/2019 17:07:00
            [ClosingDate] => 19/09/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMSO449796
            [jobDiscipline] => Marketing / Sales / PR
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [1] => stdClass Object
        (
            [title] => Part Time Customer Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1729186?FromSearch=False
            [description] => Part Time Customer Sales Advisor - We offer hours to suit you

 

Are you looking for a part-time role with fixed shifts that work around your current commitments and lifestyle? Do you want to work for a company that supports work life balance?

 

If so, we have the opportunity for you! Here at Domestic & General we are excited to announce that we now have part-time hours available within our Registrations team, working 20hrs per week during weekdays, between the hours of 4pm - 8pm.

 

PLEASE NOTE YOU MUST BE ABLE TO COMMIT TO THE FOLLOWING TRAINING SCHEDULE:

 

Training starts on Monday 7th October, you must be available to start on this date should you wish to apply. We want you to have the best induction possible so we will require you to join a 3-week induction, Monday – Friday between 4pm – 8pm.

 

About the role

 

We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

As a Sales Advisor, you’ll work in partnership with our brands, making our customers aware of the additional products they can purchase for added peace of mind. You will engage with a warm customer base who require your expert guidance and support, ensuring that their needs are appropriately tailored for.

Working in a team of up to 15 Sales professionals, you’ll enjoy a vibrant workplace in a fantastic city centre location.

 

About you

 

A skilled customer service and sales professional, you’ll thrive on beating sales targets – but you’ll always make sure that the customer’s interests come first. You understand the customer’s perspective and have a natural ability to build a strong rapport and demonstrate empathy when needed. You’ll be a confident multi-tasker who can be resilient and show a great team spirit! Experience working in a call centre environment, or in a targeted
            [PubDate] => 03/09/2019 17:21:00
            [ClosingDate] => 04/10/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTCM459460
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £9802
        )

    [2] => stdClass Object
        (
            [title] => Resolutions - Customer Service Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1727600?FromSearch=False
            [description] => About Us:


We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.


We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?
 


We have recently finished a £1.4m Office Refurbishment in Brighton that has given all our employees a truly world class office to work in
We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. 
We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 

 

About the Role:


As a Customer Support Representative for our Resolutions department, you’ll be the first point of contact for customers with warranty-related complaints. As a business who is striving towards providing first time resolution for our customers, we want to ensure that their concerns are appropriately handled every time. Your main objective when you engage with our customers will be to understand, address and resolve the complaint by the end of every call.


This department has flexible shift patterns based on a 37.5 hour contract, between the opening hours below. The Recruitment team will be happy to discuss these in more detail should you be shortlisted for telephone interview.


Monday – Friday: 08:00 – 20:00
Saturday – 09:00 – 17:00
Sunday: 10:00 – 16:00


 

 

About You:


As a passionate customer service professional, you’ll alwa
            [PubDate] => 02/09/2019 17:00:00
            [ClosingDate] => 31/10/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRIPG458948
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,800 - £21,900 + Monthly Bonus
        )

    [3] => stdClass Object
        (
            [title] => Senior Middleware Specialist
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1727591?FromSearch=False
            [description] => We are looking for a Senior Middleware Specialist to join our Application Services team in Wimbledon. This role will provide third-line support to operational services, serve as a technical subject matter expert (SME) resource to projects through the Solution delivery team and are responsible for the design, delivery and maintenance of the technical infrastructure that underpins operational services.

 

Responsibilities: 


Provide 3rd line support (including on-call) to operational services to resolve complex incidents, within agreed service levels
Serve as technical SME for infrastructure and application projects
Support and maintain (install, patch and configure) the technical infrastructure that underpins services managed within Service Management & Operations - ensuring tasks and issues are prioritized and resolved in accordance with operational and business requirements
Maintain the RapidDeploy automation tool – configure/maintain automation projects
Work with third party suppliers to define and deliver appropriate technical solutions and project deliverables
Develop and maintain operational and technical standards within Service Management & Operations
Ongoing capacity planning and management of systems in line with business growth plans
Provide input and support for Disaster Recovery strategies
Work with Technology Security team regarding security policies and practices ensuring that adequate and robust security measures are designed, implemented, and updated
Keep abreast of major changes in the industry and make recommendations to the business for improvement and development


 

Required Systems Knowledge:


IBM App Connect Enterprise 11 (ACE11), IBM Integration Bus v9 (IIB) - Installation, Configuration & Performance Tuning, High Availability Setup),
MQ v9, v7.5 - Installation, Configuration & Performance Tuning, High Availability Setup),
DataPower Administration (High Availability Setup, DataPower Operatio
            [PubDate] => 02/09/2019 16:58:00
            [ClosingDate] => 23/09/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMUE458951
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [4] => stdClass Object
        (
            [title] => Customer Retention Executive
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1725183?FromSearch=False
            [description] => We are looking for a Customer Retention Executive to join our Marketing team in our Wimbledon HQ. This role will support our Renewal business to retain customers but also deliver targeted messaging for those customers who both renew and leave us.

 

This role would be ideal for someone with strong analytical skills, good time management and the ability to build relationships with internal stakeholders.

 

Flexible working: This role is 35 hours as standard but please talk to us around arrangements for flexible working

 

The Team:

The team looks after both Customer Acquisition and Retention.  The team acts as facilitators between head office and the Operational teams. You will also work with the Data Science, Underwriting, Customer Fufilment and Product teams. Working closely with the Customer Retention Manager, you will drive the development of renewals by responding to daily queries, analysing data and supporting strategic project work.

 

Responsibilities:


Support the delivery of change projects and campaign enhancements
Assist in the production of budgets for new business internal channels
Analyse data across our campaigning and renewal channels; providing insights and updates on performance
Collaborate with key stakeholders across D&G - attend weekly progress meetings and site visits when needed


 

The Ideal Candidate:


Strong analytical and numerical skills with the ability to identify trends in data
Problem solver and someone who can use their initiative
Ability to prioritise workload, work in a fast-paced environment and meet deadlines
Excellent stakeholder management skills with the ability to build relationships across teams
Strong written and verbal communication skills
Educated to Degree level (preferred)


 

Employee Benefits:


Great company culture with fresh fruit deliveries and complimentary hot drinks
Competitive salary and discretionary bonus
Contributory Pension Scheme, matched up to 5
            [PubDate] => 30/08/2019 12:25:00
            [ClosingDate] => 30/09/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMVX379919
            [jobDiscipline] => Business Support
            [jobLocation] => London
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [5] => stdClass Object
        (
            [title] => Information Security Assurance Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1721092?FromSearch=False
            [description] => We are looking for an Information Security Assurance Manager to support our Head of Information Security, based at our Wimbledon head office. This role has a strong focus on assurance.

This is an exciting time to join the team as we are expanding our capabilities. We are currently working on our InfoSec Roadmap which will drive further initiatives going forward. Information and Cyber Security is a constantly evolving environment which offers each team member opportunities to learn and develop. This vacancy has arisen as we have recently promoted a Senior Manager to the Head of Information Security. D&G offers great opportunities for their employees to continue progressing with their careers.

 

Responsibilities: 


Provide corporate-wide security management to ensure that information assets are adequately protected
Process owner of all ongoing activities related to the availability, integrity and confidentiality of customers, business, business partners and employee’s data
To identify, evaluate and report on information security risks in a manner that meets compliance and regulatory requirements. To work with the business to implement practices that meet defined policies and standards for information security
External & Internal Audit oversight          
Governance, Risk and Compliance – control evaluation and reporting activities          
Team management – ensuring strong communication and collaboration
Project review and authorisation
Facilitate information security risk assessment process, including reporting and oversight of remediation efforts
Ensure management are aware of any security implications that would impact the business and clients


 

Skills and Experience:   


Previous experience in a combination of risk management, assurance, information security and IT roles
Previous experience with contract and vendor negotiations
Knowledge of security and control frameworks such as ISO 27001, PCI DSS, Cob
            [PubDate] => 27/08/2019 11:17:00
            [ClosingDate] => 30/09/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMSQ374870
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitve
        )

    [6] => stdClass Object
        (
            [title] => Complaint Handler - Bedworth
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1707179?FromSearch=False
            [description] => Domestic & General is transforming it’s call centres!

 


Are you motivated by dealing with difficult customer situations and driving them to resolution?
Do you pride yourself on your ability to resolve customers’ queries and provide the right level of support every time?
Do you thrive on delivering a first-class customer service?
Are you passionate about your performance and development?
 

We’re looking for skilled customer service professionals to join our Complaints department in Bedworth, who are dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen.

 

We know that to be successful, we need to hire the very best.

 

About the role

 

As you know, we’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

As a Complaint Handler for our Complaints department, you’ll be a point of contact for customers with insurance and / or service related complaints. As a business who is striving towards providing fair resolution for our customers, we want to ensure that their concerns are appropriately handled every time. Your main objective when you engage with our customers will be to understand, address and resolve whilst adhering to treating customers fairly principles and FCA guidelines. 

 

Working in a team of up to 15 Complaint Handlers, you’ll enjoy a vibrant workplace in a fantastic city centre location.

 

About you

 

As a skilled customer service professional, you’ll always make sure that the customer’s interests comes first. You understand the customer’s perspective and have a natural ability to build a strong rapport.

 

The most successful Complaint Handlers champion the customer voice and pride the
            [PubDate] => 13/08/2019 09:41:00
            [ClosingDate] => 22/09/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBEDME200969
            [jobDiscipline] => Customer Relations
            [jobLocation] => Bedworth
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,077 (increasing to £19,937 after 6 months)
        )

    [7] => stdClass Object
        (
            [title] => Team Leader
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1705070?FromSearch=False
            [description] => Are you a driven and engaging people leader? Can you help us in our journey to achieve our business vision of becoming a world class service organisation?

 

We have an ambitious and robust 5yr plan, that we are well on our way to achieving and you could be part of our driving force to success!

 

At Domestic and General we are proud of our market position as the UK’s leading warranty protection provider with a customer base in excess of 16 million, having doubled our growth in the last 5 years.

 

This couldn’t be a more exciting time to join us as we continue on one of our sectors biggest transformation projects. Our future aim? To be a company that not only provides world class customer service but also embodies a culture of high performance, reward and recognition.

 

Here’s what we can offer:

 

We are now looking for passionate and dynamic leaders, with a proven track record of leading successful teams.

 


Competitive basic salaries for our Contact Centre Team Leaders
Bonus earning potential of up to £7,600 per year plus additional rewards, for a job well done
An enhanced benefit package
A vibrant and diverse culture that celebrates success, with a focus on quality and consistent high performance
Great progression and development opportunities within the contact centre and wider business


 

About You

 

To be successful in this role, you will be able to:

 


Collaborate with peers and key stakeholders to share knowledge and ideas across the business
Understand customer needs, with a focus on doing the right thing for our customers
Display role model behaviours when dealing with customer requirements
Focus the team on delivery and performance, identifying and improving through coaching areas of development
Be open to innovation, understanding the principles of change management and coaching others’ through change
Manage the priorities of multiple activities and stakeholders
            [PubDate] => 09/08/2019 16:55:00
            [ClosingDate] => 30/09/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTWS451398
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => Competitive
        )

    [8] => stdClass Object
        (
            [title] => Document Management Assistant
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1703643?FromSearch=False
            [description] => Document Management Assistant – 9 Month Fixed Term Contract



We are currently recruiting for a Document Management Assistant to join our Wimbledon Head Office on a 9-month fixed term contract basis.


As part of a team you will be responsible for co-ordinating standard document and artwork (digital/print) requests from different areas of the business including departments in both UK and International sites. You will manage the end-to-end process of document and artwork requests, ensuring that all artwork is signed off to the highest standards and that they are legal and compliant.
 


Key areas of responsibility:
 


Administering the proof-reading process for UK and International standard documents and artwork
Management of artwork projects through their whole request lifecycle
Updating and maintaining internal systems and libraries for standard documents
Checking requirements for requests incorporating updates where necessary
Ensuring all artwork is completed to the compliance guidelines as set by the business
Managing artwork requests in line with set business SLA’s
Resolving design and mailing queries and actively chase jobs for sign off
Support with all other general ad hoc administration work for the team




What are we looking for?
 


Excellent attention to detail
Strong Excel and Word skills
Great organisation and time management skills with the ability to adapt to ever changing priorities
The ability to communicate, support and work collaboratively with stakeholders of all levels
Background in building and maintaining strong working relationships.


 

 
In return we offer:
 


Competitive salary plus a discretionary bonus
Pension Scheme - matched contribution up to 5%
25 days annual leave plus the option to purchase an additional 5 days pro rata
Life Assurance (4 x salary)
Free Protection Plan: Register one product for a free protection plan e.g. a domestic appliance, TV or boiler
Salary Fin
            [PubDate] => 09/08/2019 14:27:00
            [ClosingDate] => 22/09/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMYN450223
            [jobDiscipline] => Business Support
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [9] => stdClass Object
        (
            [title] => Part Time Customer Service Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1702382?FromSearch=False
            [description] => PART TIME Customer Service Advisor - we offer hours to suit you
Start Dates: 30th September 2019 and 14th October 2019



Are you looking for a part-time role with fixed shifts that work around your current commitments and lifestyle? Do you want to work for a company that supports work life balance?


If so, we have the opportunity for you! Here at Domestic & General we are excited to announce that we now have part-time hours available within our Customer Support sales team.


About the Role:


This vacancy is in our multi-skilled Customer Support sales team, meaning that you’ll be the first point of contact for all customers who call us with warranty and insurance related queries. You’ll provide excellent customer service and use your sales skills to give added peace of mind, by up-selling other products customers can purchase that best suit their needs.


We are offering part-time fixed shifts to cover 22.5 and 30 hours a week between 7:00am - 22:00pm. As part of your fixed shifts it is essential that you work 7.5 hours on Saturdays (between the hours of 8am – 8pm). The rest of your hours can be chosen to suit your lifestyle and when you want to work.  The Recruitment team will be happy to discuss these in more detail should you be shortlisted for telephone interview.

 


PLEASE NOTE YOU MUST BE ABLE TO COMMIT TO THE FOLLOWING TRAINING SCHEDULE: 



We want you to have the best induction possible so we will require you to join a 5 day (Monday – Friday) full-time training induction.


Training schedule for 30th September 2019: Mon - Fri between the hours of 09:00 - 17:30. There will also be two follow up, mandatory training dates on 10th October and 17th October.


Training Schedule for 14th October 2019: Mon – Fri between the hours of 09:00 -17:30. There will also be two follow up, mandatory training dates on 24th October and 31st October

 


About Us:


We are Domestic & General. We&r
            [PubDate] => 08/08/2019 15:48:00
            [ClosingDate] => 09/10/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRIPE449806
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,800 (pro rata), with a pay increase after six months
        )

    [10] => stdClass Object
        (
            [title] => Claims Agent
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1696891?FromSearch=False
            [description] => Do you relish the challenge of a fast-paced telephone environment coupled with Administrative duties?

 

Would you enjoy working as part of a tight knit team?

 

Do you pride yourself on communicating with Customers? 

 

If the answer to the above is Yes - this could prove the ideal role for you!

 

Based within our Bedworth contact centre - our Claims Agents liaise with Customers and Engineers assessing faulty appliances. As a Claims Agent, you will be responsible for recording the Engineers report, and confirming whether Customers' appliances can be repaired or written off – exercising judgement when need be.

 

There is now an opportunity to join the UK's leading provider of Insurance Protection Plans in their Claims Department on a Full Time, 6 month FTC. Hours of work will be between 8am and 6pm Monday to Friday, although occasional Saturday shifts may be required - Agents at Domestic and General are all on 8am - 8pm Fully Flex Contracts.

 

So, what are we looking for? 

 


Experience of Customer Service is essential;
Experience of an insurance or claims environment is advantageous;
Excellent verbal and written communication skills;
Ability to prioritise work and meet deadlines;
Excellent attention to detail;
Respect for business and customers' confidentiality;
 

Why join us?

 

As the UK's leading provider of Insurance Protection Plans, we are proud of our brand and its market leading position as we strive towards a vision of delivering a best in class customer service. 

 

With year on year growth our business is rife with opportunities, if being part of an exciting journey during a period of positive change appeals to you then we could be just what you are looking for!

 

Benefits: 

 

As well as an opportunity to work in a tight knit, family atmosphere - our Claims Agents can benefit from the following:

 




Pension Scheme (matched contribution up to 5% OR 1.5 x personal contri
            [PubDate] => 05/08/2019 15:52:00
            [ClosingDate] => 15/09/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBEDXD361683
            [jobDiscipline] => Contact Centre
            [jobLocation] => Bedworth
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £16,380
        )

    [11] => stdClass Object
        (
            [title] => Customer Support Representative - Product Replacement
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1684152?FromSearch=False
            [description] => “There’s a new starting salary of £18,850 to recognise the importance of skilled Customer Support Representatives.”

 

 

Start dates available in October & November 2019!


Domestic & General is transforming it’s call centres!


• Do you thrive on delivering a first-class customer service?
• Does exceeding targets come naturally to you?
• Are you passionate about your performance and development?


We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen.


We know that to be successful, we need to hire the very best. That’s why we have raised our basic salary to £18,850, with the opportunity to earn even more through our bonus scheme.


So, what else is changing? Here’s a taster:


• Attractive bonus package
• 25 annual leave + bank hols
• Earning potential of up to £21,145
• We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
• We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views

 


About the role


We’re a proud partner to leading manufacturers and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.


As a Product Replacement Customer Support Representative, y
            [PubDate] => 24/07/2019 11:35:00
            [ClosingDate] => 31/10/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBEDXB444422
            [jobDiscipline] => Contact Centre
            [jobLocation] => Bedworth
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => 18,850
        )

    [12] => stdClass Object
        (
            [title] => Outbound Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1659681?FromSearch=False
            [description] => Starting at £18,380 per year and rising to £20,352 per year after 6 months service. Bonus potential of up £8550 per annum, paid monthly.

Multiple start dates over the next few weeks.

 

Do you want to be rewarded for the effort and time you put into your work?
Are you looking for a new challenge and to build a career?
Can you build rapport with others?
If you are confident, resilient and enjoy working in a competitive but fun environment, then we are looking for people like you to join our new Outbound Teams at Domestic & General.

 

What’s in it for you?


We have a huge amount of staff benefits, but here are the basics…

 


No Cold Calling - all warm leads with existing customers
£18,380 starting salary, rising to £20,352 after 6 months service (subject to conditions)
Fantastic bonus earning potential paid monthly
Sociable working hours, 37.5 hours per week - Mon to Fri 8am to 8pm, Saturday 8am to 4pm
City Centre location with great bus links and tram stops within walking distance
Excellent career opportunities


 

So, what else is changing? Here’s a taster:

 


Newly refurbished offices
Attractive bonus package
Increased annual leave
Earning potential of up to £28,902
We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 

About You:

 

At Domestic and General we are proud of our market position as the UK&rsqu
            [PubDate] => 01/07/2019 17:38:00
            [ClosingDate] => 30/09/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTUP417023
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 + upto £8,550 bonus pa
        )

    [13] => stdClass Object
        (
            [title] => Communications Executive
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1647649?FromSearch=False
            [description] => Are you looking to expand your experience in Communications? Want to use your hard-earned degree and experience, and apply it within a commercial and fast paced, dynamic environment?
If so, we may have just the opportunity you are looking for!
We're searching for a Communications Executive to join our Communications team, based in our Nottingham Contact Centre.

            [PubDate] => 19/06/2019 12:28:00
            [ClosingDate] => 27/09/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTFI224333
            [jobDiscipline] => Business Support
            [jobLocation] => Nottingham
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [14] => stdClass Object
        (
            [title] => Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1561054?FromSearch=False
            [description] => There’s a new starting salary of £18,380 which increases to £20,352 after 6 months! To recognise the achievements of skilled Customer Sales Representatives, there is also the opportunity to earn up to £5040 per year in bonus!

 

About Us

 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


In 2018 we completed a £3.1m Office Refurbishment in Nottingham, which has provided our current and future employees a truly world class office to work in
We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 

About the Role

 

 

This vacancy is in one of our inbound sales teams, meaning that you’ll be the first point of contact for customers who call in for help. You’ll provide excellent customer service and use your sales skills to give added peace of mind, by up-selling other products that customers can purchase that best suit their needs.

 

This department has flexible shift patterns based on a 37.5-hour cont
            [PubDate] => 21/03/2019 13:37:00
            [ClosingDate] => 30/09/2019 10:00:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTGB196410
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,352 + up to £9,000 bonus per annum
        )

    [15] => stdClass Object
        (
            [title] => Sales Advisor - Sky Outbound
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/750387?FromSearch=False
            [description] => About the Role

As a Sales Advisor in our Sky Outbound team, you will be an ambassador of our Sky campaign. You will represent and promote this well-known household brand, making our customers aware of the additional products they can purchase for added peace of mind. You will be making outbound sales calls to Sky’s warm customer base, who will benefit from your expert guidance to purchase products and packages that best suit their needs.

 

"Sky is one of D&G’s biggest & most valuable clients, we are proud to have them as one of our business partners for such a long time! The Sky Outbound department is a lively, energetic, fun sales driven environment, focused on delivering great sales performance through excellent customer service.  On Sky Outbound you can expect plenty of support through coaching and personal development, along with engaging sales focused incentives & initiatives.  It’s the perfect area in our business to develop your communication and sales skills, while giving our Sky customers a fantastic experience, and working as part of a close knit, high performing team".  Operations Manager, Domestic & General.

 

This department has set shift patterns based on a 37.5-hour contract, consisting of:


Three weeks of: Monday – Thursday 11:00 – 20:00 and an early finish on a Friday working 11:00 – 18:00
One week of: Monday – Thursday 09:30 – 18:30 with an early finish on a Friday working 09:30 – 16:00
Two Saturdays a month: 09:00 – 17:30 (weekday off in lieu)


 

About You:

A skilled sales professional, you’ll thrive on beating targets – but you’ll always make sure that the customer’s interests come first. You understand the customer’s perspective and have a natural ability to build a strong rapport. The most successful Sales Advisors also love to be challenged and have a real flair for sales, whilst understanding that
            [PubDate] => 14/11/2018 09:00:00
            [ClosingDate] => 02/10/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRIMH196302
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,300 - £21,370 + Bonus of up to £9,000 per annum
        )

    [16] => stdClass Object
        (
            [title] => Customer Service Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/754135?FromSearch=False
            [description] => About Us:
 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled customer service and sales professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


We have recently finished a £1.4m Office Refurbishment in Brighton that has given all our employees a truly world class office to work in
We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 


About the Role:
 

This vacancy is in our multi-skilled Customer Support sales team, meaning that you’ll be the first point of contact for all customers who call us with warranty and insurance related queries. You’ll provide excellent customer service and use your sales skills to give added peace of mind, by up-selling other products that customers can purchase that best suit their needs.

 

This department has flexible shift patterns based on a 37.5-hour contract, between the opening hours below. The Recruitment team will be happy to discuss these in more detail should you be shortlisted for telephone interview.


Monday – Friday: 07:00 – 22:00
Saturday &
            [PubDate] => 01/01/2018 09:00:00
            [ClosingDate] => 02/10/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRITD196417
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,800 - £21,900 + Bonus up to £2,295 per annum
        )

)

Customer Reward Manager

Wimbledon

Competitive


Domestic & General are currently recruiting for a Customer Reward Manager to join our Customer Loyal... view and apply

Part Time Customer Sales Advisor

Nottingham

£9802


Part Time Customer Sales Advisor - We offer hours to suit you Are you looking for a part-time ro... view and apply

Resolutions - Customer Service Advisor

Brighton

£19,800 - £21,900 + Monthly Bonus


About Us: We are Domestic & General. We’re a proud partner to leading manufacturer and retai... view and apply

Senior Middleware Specialist

Wimbledon

Competitive


We are looking for a Senior Middleware Specialist to join our Application Services team in Wimbledon... view and apply

Customer Retention Executive

London

Competitive


We are looking for a Customer Retention Executive to join our Marketing team in our Wimbledon HQ. Th... view and apply

Information Security Assurance Manager

Wimbledon

Competitve


We are looking for an Information Security Assurance Manager to support our Head of Information Secu... view and apply

Complaint Handler - Bedworth

Bedworth

£18,077 (increasing to £19,937 after 6 months)


Domestic & General is transforming it’s call centres! Are you motivated by dealing with d... view and apply

Team Leader

Nottingham

Competitive


Are you a driven and engaging people leader? Can you help us in our journey to achieve our business ... view and apply

Document Management Assistant

Wimbledon

Competitive


Document Management Assistant – 9 Month Fixed Term Contract We are currently recruiting for... view and apply

Part Time Customer Service Advisor

Brighton

£19,800 (pro rata), with a pay increase after six months


PART TIME Customer Service Advisor - we offer hours to suit you Start Dates: 30th September 2019 and... view and apply

Claims Agent

Bedworth

£16,380


Do you relish the challenge of a fast-paced telephone environment coupled with Administrative duties... view and apply

Customer Support Representative - Product Replacement

Bedworth

18,850


“There’s a new starting salary of £18,850 to recognise the importance of skilled C... view and apply

Outbound Sales Advisor

Nottingham

£18,380 + upto £8,550 bonus pa


Starting at £18,380 per year and rising to £20,352 per year after 6 months service. Bonu... view and apply

Communications Executive

Nottingham

Competitive


Are you looking to expand your experience in Communications? Want to use your hard-earned degree and... view and apply

Sales Advisor

Nottingham

£18,380 - £20,352 + up to £9,000 bonus per annum


There’s a new starting salary of £18,380 which increases to £20,352 after 6 months... view and apply

Sales Advisor - Sky Outbound

Brighton

£19,300 - £21,370 + Bonus of up to £9,000 per annum


About the Role As a Sales Advisor in our Sky Outbound team, you will be an ambassador of our Sky ca... view and apply

Customer Service Advisor

Brighton

£19,800 - £21,900 + Bonus up to £2,295 per annum


About Us: We are Domestic & General. We’re a proud partner to leading manufacturer and reta... view and apply

100yrs

We are over 100 years old

2,000+

Over 2000 employees internationally

15million

More than 15 million customers

Global

An international business with 4 offices in the UK

18million

Over 18 million appliances protected

14k+

14,100 applications last year

Latest Blogs

Steve Purs

Building a Customer-Centric Business

Our very own Steve Purser, Managing Director Client Management, New Business... read more
Charity Partners

£100k Raised for our Charity Partners

Colleagues from across our UK sites raised a staggering £48,900 for... read more
Comic Relief 3

600 Volunteer and Raise 19k

On Friday 24 March over 120 colleagues from Nottingham, Bedworth and Brighton... read more