Recruiting now!

Call centre careers for all level candidates - don't miss out!

Latest Vacancies

Array
(
    [0] => stdClass Object
        (
            [title] => Data Scientist
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/741978?FromSearch=False
            [description] => We are looking for a Data Scientist to join our Data Science team here in Wimbledon. As a Data Scientist, you will analyse large customer data sets to understand customers behaviour and develop predictive models that will position Domestic & General as a leader in this area.

 

A key area of the Data Science role is the ability to use R or Python to provide effective engineering of large data sets and analysis from sources including transactional, dialer and digital databases. You will develop predictive models using packages in R or Python and machine learning algorithms and assess the ongoing performance of these.

 

You will relish the opportunity to solve business problems using your programming skills and experience using large data sets. You will develop an appreciation of the errors associated with data sets, employ techniques to manage these and show judgement in the application of data to business issues.

 

Not only this but you will champion the importance of good analytics as a catalyst for strong decision making and customer-focused behaviour.

 

Responsibilities: 


Extract information from a range of company systems using SQL queries.
Merge data sets together using keys and fuzzy matching techniques. Impute missing values, identify and remove anomalies, calculate derived variables that have business meaning.
Think laterally to define solutions to business problems by combining numerous internal and external data sources.
Present results in an impactful way by aggregating to a suitable level, graphing and tabulation.
Conduct and design multivariate tests to drive decision making
Pass on your technical knowledge and enthusiasm to other team members instilling analytics as a route to business answers
Set up and conduct experiments to test hypotheses and optimise marketing spend at scale
Use machine learning to provide predictions for customer’s next best action


 

Skills and experience:


Data Scientist w
            [PubDate] => 12/05/2017 12:50:00
            [ClosingDate] => 06/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMKM194706
            [jobDiscipline] => Business Support
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [1] => stdClass Object
        (
            [title] => DataStage Developer
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1626394?FromSearch=False
            [description] => Location: Wimbledon, London

Closing Date: 02/08/2019

Salary Band: £40,000- £45,000

 

We are looking for a Data Platform DataStage Developer to join our IT Delivery team based in Wimbledon. This role will provide technical expertise for detail design, development and optimisation of ETL jobs integrating the Enterprise Data Warehouse and other systems within the organisation.

 

Key areas of responsibility include mapping of data sources, analysis of functional requirements, development of technical design documents, development of DataStage ETL jobs, design and development of the work schedule and automation. It will also include 3rd line support for Data Platform Technology Stack. 

 

This role requires subject matter expertise in the following technologies:


IBM InfoSphere Data Stage
IBM InfoSphere Quality Stage
IBM Tivoli Work Scheduler
IBM Address Verification
DB2


 

Key Responsibilities:


Review the business requirements and translate into ETL rules, documenting the detail design.
Design and develop the solution with IBM DataStage
Design the physical data model in collaboration with the data architect and database administrator
Define the scheduling requirements for ETL processes in the data warehouse
Develop and test (unit test, functional test and data profiling) the ETL processes
Performance tune ETL processes
On call production support


 

Required Skill and Experience:


IBM InfoSphere DataStage and Quality Stage v11.3
DB2
Tivoli Work Scheduler
IBM Address Verification
AIX Scripting


 

Employee Benefits:


Competitive salary and discretionary bonus
Contributory Pension Scheme, matched up to 5%
Salary Finance – a dedicated online portal offering lending and saving facilities, financial wellbeing and support services
Health Cash Plan – claim money back towards essential healthcare, including a virtual GP service)
25 days’ annual leave with an annual option
            [PubDate] => 29/05/2019 15:24:00
            [ClosingDate] => 06/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMER424204
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [2] => stdClass Object
        (
            [title] => DataStage Developer
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1663958?FromSearch=False
            [description] => Location: Wimbledon, London

Closing Date: 02/08/2019

Salary Band: £40,000- £45,000

 

We are looking for a Data Platform DataStage Developer to join our IT Delivery team based in Wimbledon. This role will provide technical expertise for detail design, development and optimisation of ETL jobs integrating the Enterprise Data Warehouse and other systems within the organisation.

 

Key areas of responsibility include mapping of data sources, analysis of functional requirements, development of technical design documents, development of DataStage ETL jobs, design and development of the work schedule and automation. It will also include 3rd line support for Data Platform Technology Stack. 

 

This role requires subject matter expertise in the following technologies:


IBM InfoSphere Data Stage
IBM InfoSphere Quality Stage
IBM Tivoli Work Scheduler
IBM Address Verification
DB2


 

Key Responsibilities:


Review the business requirements and translate into ETL rules, documenting the detail design.
Design and develop the solution with IBM DataStage
Design the physical data model in collaboration with the data architect and database administrator
Define the scheduling requirements for ETL processes in the data warehouse
Develop and test (unit test, functional test and data profiling) the ETL processes
Performance tune ETL processes
On call production support


 

Required Skill and Experience:


IBM InfoSphere DataStage and Quality Stage v11.3
DB2
Tivoli Work Scheduler
IBM Address Verification
AIX Scripting


 

Employee Benefits:


Competitive salary and discretionary bonus
Contributory Pension Scheme, matched up to 5%
Salary Finance – a dedicated online portal offering lending and saving facilities, financial wellbeing and support services
Health Cash Plan – claim money back towards essential healthcare, including a virtual GP service)
25 days’ annual leave with an annual option
            [PubDate] => 05/07/2019 11:29:00
            [ClosingDate] => 06/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMER424204
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [3] => stdClass Object
        (
            [title] => DataStage Developer
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1664229?FromSearch=False
            [description] => Location: Wimbledon, London

Closing Date: 02/08/2019

Salary Band: £40,000- £45,000

 

We are looking for a Data Platform DataStage Developer to join our IT Delivery team based in Wimbledon. This role will provide technical expertise for detail design, development and optimisation of ETL jobs integrating the Enterprise Data Warehouse and other systems within the organisation.

 

Key areas of responsibility include mapping of data sources, analysis of functional requirements, development of technical design documents, development of DataStage ETL jobs, design and development of the work schedule and automation. It will also include 3rd line support for Data Platform Technology Stack. 

 

This role requires subject matter expertise in the following technologies:


IBM InfoSphere Data Stage
IBM InfoSphere Quality Stage
IBM Tivoli Work Scheduler
IBM Address Verification
DB2


 

Key Responsibilities:


Review the business requirements and translate into ETL rules, documenting the detail design.
Design and develop the solution with IBM DataStage
Design the physical data model in collaboration with the data architect and database administrator
Define the scheduling requirements for ETL processes in the data warehouse
Develop and test (unit test, functional test and data profiling) the ETL processes
Performance tune ETL processes
On call production support


 

Required Skill and Experience:


IBM InfoSphere DataStage and Quality Stage v11.3
DB2
Tivoli Work Scheduler
IBM Address Verification
AIX Scripting


 

Employee Benefits:


Competitive salary and discretionary bonus
Contributory Pension Scheme, matched up to 5%
Salary Finance – a dedicated online portal offering lending and saving facilities, financial wellbeing and support services
Health Cash Plan – claim money back towards essential healthcare, including a virtual GP service)
25 days’ annual leave with an annual option
            [PubDate] => 05/07/2019 12:54:00
            [ClosingDate] => 06/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMER424204
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [4] => stdClass Object
        (
            [title] => Data Scientist
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1694743?FromSearch=False
            [description] => We are looking for a Data Scientist to join our Data Science team here in Wimbledon. As a Data Scientist, you will analyse large customer data sets to understand customers behaviour and develop predictive models that will position Domestic & General as a leader in this area.

 

A key area of the Data Science role is the ability to use R or Python to provide effective engineering of large data sets and analysis from sources including transactional, dialer and digital databases. You will develop predictive models using packages in R or Python and machine learning algorithms and assess the ongoing performance of these.

 

You will relish the opportunity to solve business problems using your programming skills and experience using large data sets. You will develop an appreciation of the errors associated with data sets, employ techniques to manage these and show judgement in the application of data to business issues.

 

Not only this but you will champion the importance of good analytics as a catalyst for strong decision making and customer-focused behaviour.

 

Responsibilities: 


Extract information from a range of company systems using SQL queries.
Merge data sets together using keys and fuzzy matching techniques. Impute missing values, identify and remove anomalies, calculate derived variables that have business meaning.
Think laterally to define solutions to business problems by combining numerous internal and external data sources.
Present results in an impactful way by aggregating to a suitable level, graphing and tabulation.
Conduct and design multivariate tests to drive decision making
Pass on your technical knowledge and enthusiasm to other team members instilling analytics as a route to business answers
Set up and conduct experiments to test hypotheses and optimise marketing spend at scale
Use machine learning to provide predictions for customer’s next best action


 

Skills and experience:


Data Scientist w
            [PubDate] => 02/08/2019 14:41:00
            [ClosingDate] => 06/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMKM194706
            [jobDiscipline] => Business Support
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [5] => stdClass Object
        (
            [title] => DataStage Developer
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1793037?FromSearch=False
            [description] => We are looking for a DataStage Developer/Analyst to join our IT Delivery team based in Wimbledon. This role will provide technical expertise for detail design, development and optimisation of ETL jobs integrating the Enterprise Data Warehouse and other systems within the organisation.

 

Key areas of responsibility include mapping of data sources, analysis of functional requirements, development of technical design documents, development of DataStage ETL jobs, design and development of the work schedule and automation. It will also include 3rd line support for Data Platform Technology Stack. 

 

This role requires subject matter expertise in the following technologies:


IBM InfoSphere Data Stage
IBM InfoSphere Quality Stage
DB2


 

Key Responsibilities:


Review the business requirements and translate into ETL rules, documenting the detail design
Design and develop the solution with IBM DataStage
Design the physical data model in collaboration with the data architect and database administrator
Define the scheduling requirements for ETL processes in the data warehouse
Develop and test (unit test, functional test and data profiling) the ETL processes
Performance tune ETL processes
On call production support


 

Required Skills and Experience:


IBM InfoSphere DataStage and Quality Stage v11.3
AIX Scripting
We are looking for someone with a positive attitude and excellent communication skills
IBM Tivoli Work Scheduler (desirable)
Agile/DevOps methodologies (desirable)


 

Employee Benefits:


Competitive salary and discretionary bonus
Contributory Pension Scheme, matched up to 5%
Salary Finance – a dedicated online portal offering lending and saving facilities, financial wellbeing and support services
Health Cash Plan – claim money back towards essential healthcare, including a virtual GP service)
25 days’ annual leave with an annual option to buy up to 5 additional days of annual leave
Life As
            [PubDate] => 30/10/2019 15:38:00
            [ClosingDate] => 06/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMER424204
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [6] => stdClass Object
        (
            [title] => Complaint Handler - Bedworth
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1707179?FromSearch=False
            [description] => Domestic & General is transforming it’s call centres!

 


Are you motivated by dealing with difficult customer situations and driving them to resolution?
Do you pride yourself on your ability to resolve customers’ queries and provide the right level of support every time?
Do you thrive on delivering a first-class customer service?
Are you passionate about your performance and development?


 

We’re looking for skilled customer service professionals to join our Complaints department in Bedworth, who are dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen.

 

We know that to be successful, we need to hire the very best.

 

About the role

 

As you know, we’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

As a Complaint Handler for our Complaints department, you’ll be a point of contact for customers with insurance and / or service related complaints. As a business who is striving towards providing fair resolution for our customers, we want to ensure that their concerns are appropriately handled every time. Your main objective when you engage with our customers will be to understand, address and resolve whilst adhering to treating customers fairly principles and FCA guidelines. 

 

Working in a team of up to 15 Complaint Handlers, you’ll enjoy a vibrant workplace in a fantastic city centre location. Working hours are 37.5 per week with shift patterns between the following:

 


Monday to Friday - 08:00 - 18:00
Saturday - 09:00 - 17:00


 

About you

 

As a skilled customer service professional, you’ll always make sure that the customer’s interests comes first. You understand the customer’s pers
            [PubDate] => 13/08/2019 09:41:00
            [ClosingDate] => 08/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBEDME200969
            [jobDiscipline] => Customer Relations
            [jobLocation] => Bedworth
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,380 (increasing to £21,362 after 6 months)
        )

    [7] => stdClass Object
        (
            [title] => Complaint Handler - Bedworth
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/811112?FromSearch=False
            [description] => Domestic & General is transforming it’s call centres!

 


Are you motivated by dealing with difficult customer situations and driving them to resolution?
Do you pride yourself on your ability to resolve customers’ queries and provide the right level of support every time?
Do you thrive on delivering a first-class customer service?
Are you passionate about your performance and development?


 

We’re looking for skilled customer service professionals to join our Complaints department in Bedworth, who are dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen.

 

We know that to be successful, we need to hire the very best.

 

About the role

 

As you know, we’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

As a Complaint Handler for our Complaints department, you’ll be a point of contact for customers with insurance and / or service related complaints. As a business who is striving towards providing fair resolution for our customers, we want to ensure that their concerns are appropriately handled every time. Your main objective when you engage with our customers will be to understand, address and resolve whilst adhering to treating customers fairly principles and FCA guidelines. 

 

Working in a team of up to 15 Complaint Handlers, you’ll enjoy a vibrant workplace in a fantastic city centre location. Working hours are 37.5 per week with shift patterns between the following:

 


Monday to Friday - 08:00 - 18:00
Saturday - 09:00 - 17:00


 

About you

 

As a skilled customer service professional, you’ll always make sure that the customer’s interests comes first. You understand the customer’s pers
            [PubDate] => 02/06/2017 13:16:00
            [ClosingDate] => 08/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBEDME200969
            [jobDiscipline] => Customer Relations
            [jobLocation] => Bedworth
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,380 (increasing to £21,362 after 6 months)
        )

    [8] => stdClass Object
        (
            [title] => Employee Relations Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1805537?FromSearch=False
            [description] => We have a fantastic permanent opportunity for a stand alone Employee Relations Manager to join our HR team here at Domestic & General in Brighton.

Reporting to the Head of Employee Relations, as an Employee Relations Manager you will give vital support and framework to people managers, providing them with the skills and confidence to effectively manage their teams. Working within one of our busy UK Contact Centre's this is a fast paced and rewarding opportunity for someone with proven ER experience looking to progress their career within Employee Relations.

            [PubDate] => 12/11/2019 15:18:00
            [ClosingDate] => 10/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRIUD253974
            [jobDiscipline] => Human Resources / L&D / Recruitment
            [jobLocation] => Brighton
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [9] => stdClass Object
        (
            [title] => Talent & Development Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1816199?FromSearch=False
            [description] => Talent & Development Manager

 

FTC – Maternity Cover, to start January 2020

 

Interviews to take place in December 

 

We have a fantastic opportunity for a Talent & Development Manager to join our Learning team here at Domestic & General on a fixed term contract. Based in our Head Office in Wimbledon and reporting to the Group Head of Learning, Development & Talent, as Talent & Development Manager you will be responsible for the delivery of an effective talent and leadership development offering across our organisation.


Domestic & General is a company with an ambitious future.  We are keen to establish our organisation as one that pioneers best-in-class customer service. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. This couldn’t be a more exciting time to join us, as we continue to drive one of our sectors’ biggest transformation projects. 

 

Key Role Responsibilities

 


Support key learning and development needs across the Wimbledon site
Drive our leadership development programme of activities
Support Talent Development Programmes
A key point of contact for Talent and Leadership Development within D&G
Create Leadership Development plans based on gathered needs across the business
Schedule & run face to face learning interventions as required to support learning and development activity across the organisation
Collaboratively work with the key stakeholders and SME’s to support the delivery of the agreed learning agenda
Partner with Digital learning team and in collaboration with SME’s to create blended and digital learning solutions
Collects, compiles and prepares information to support leadership meetings for areas such as training data and value add
Collaborate with Talent & L&D colleagues & HR to share best practice across the team to e
            [PubDate] => 22/11/2019 16:32:00
            [ClosingDate] => 13/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMPB487163
            [jobDiscipline] => Human Resources / L&D / Recruitment
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [10] => stdClass Object
        (
            [title] => Senior Marketing Executive
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1820577?FromSearch=False
            [description] => We are looking for a Senior Marketing Executive to plan and deliver key strategic projects for our growing team based in Wimbledon. As Senior Marketing Executive, you will shape and deliver mid to long term marketing strategy and explore new opportunities for our customer-centric business. This role will report to the Senior Marketing Manager.

 

Key Responsibilities:


Plan and deliver key strategic marketing projects  
Contribute to shaping and delivering mid to long term marketing strategy (cross team liaison, deadlines etc) 
Research and explore new marketing opportunities, giving clear business recommendations & developing clear business strategy 
Develop knowledge of existing customer and prospecting audiences via internal and third-party collaborations
Build commercial cases for new marketing channels and launch these as part of test and learn activity
Cross team collaboration to help refine D&G’s key marketing messages and audiences
Work with customer insight teams to give directional strategy on proposition development


 

The Ideal Candidate:


Previous experience in a Marketing role
Previous experience in rolling out products & propositions to new audiences
Working knowledge of launching and developing marketing channels
Working knowledge of planning long term marketing campaigns
Strong PowerPoint and presentation skills 
Able to manage stakeholders at different levels
Able to convey complex propositions clearly to suit different audiences
Previous experience working with Legal and Regulatory teams (preferred)


 

Employee Benefits:


Competitive salary and a discretionary bonus
Contributory Pension Scheme, matched up to 5%
25 days annual leave
Life Assurance (4 x salary)
Access to health and wellbeing services
Great company culture with fresh fruit deliveries and complimentary hot drinks
Cycle to Work Scheme (bike & cycling equipment worth up to £1,000)
Corporate Discount (up to 50
            [PubDate] => 28/11/2019 12:52:00
            [ClosingDate] => 13/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMSK488676
            [jobDiscipline] => Marketing / Sales / PR
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [11] => stdClass Object
        (
            [title] => Query Handler - Part Time
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1822924?FromSearch=False
            [description] => Are you an organised individual looking to develop your administrative experience at the UK’s leading specialist warranty provider?

 

We now have a fantastic opportunity within our Finance & Operational Support department a Query Handler, to come and play a pivotal role in supporting and ensuring that the customer journey is a key focus, at all times.

 

The Role

 

Your role will be to respond to customer queries by telephone, ensuring the customer journey is at the forefront of everything you do. You will also work collaboratively with internal colleagues who need assistance in amending plan details.

 

On a day to day basis you will:

 


Respond to Customer Queries
Update customer plans in a timely manner.
Complete all allocated tasks in line with the departments KPI’s.
Take personal responsibility for personal development areas and agree appropriate development opportunities with your Line Manager.


 

This role is being offered on a part-time permanent basis. Working hours will be 17.5hrs per week, Mon- Friday between the operational hours of 8am-6pm.

 

About You

 

Ideally, you will be someone with previous administration experience with a strong focus on providing excellent customer service. You’ll be comfortable working within a fast-paced office environment whilst focusing on high attention to detail.

 

You will also have:

 


Good time management and organisation skills
An ability to work to targets
Ability to follow instructions confidently
Good communication skills
Good technical abilities, i.e. keyboard skills and PC literate.
High focus on quality


 

In return we offer:

 


Competitive salary plus a discretionary bonus
Pension Scheme (matched contribution up to 5% OR 1.5 x personal contribution, up to 7.5%)
25 days annual leave plus the option to purchase an additional 5 days pro rata
Life Assurance (4 x salary)
Free Protection Plan: Register one prod
            [PubDate] => 02/12/2019 11:36:00
            [ClosingDate] => 13/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBEDFM488116
            [jobDiscipline] => Finance MI and Underwriting
            [jobLocation] => Bedworth
            [jobGroup] => Support and Professional
            [advertisedSalary] => 8,550
        )

    [12] => stdClass Object
        (
            [title] => Team Leader - Customer Support
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1826822?FromSearch=False
            [description] => Are you a driven and engaging people leader? Can you help us in our journey to achieve our business vision of becoming a world class service organisation?

 

We have an ambitious and robust 5yr plan, that we are well on our way to achieving and you could be part of our driving force to success!

 

At Domestic and General we are proud of our market position as the UK’s leading warranty protection provider with a customer base in excess of 16 million, having doubled our growth in the last 5 years.

 

This couldn’t be a more exciting time to join us as we continue on one of our sectors biggest transformation projects. Our future aim? To be a company that not only provides world class customer service but also embodies a culture of high performance, reward and recognition.

 

Here’s what we can offer:

 

We are now looking for passionate and dynamic leaders, with a proven track record of leading successful teams.

 


Competitive basic salaries for our Contact Centre Team Leaders
Bonus earning potential of up to £7,200 per year plus additional rewards, for a job well done
An enhanced benefit package
A vibrant and diverse culture that celebrates success, with a focus on quality and consistent high performance
Great progression and development opportunities within the contact centre and wider business


 

About You

 

To be successful in this role, you will be able to:

 


Collaborate with peers and key stakeholders to share knowledge and ideas across the business
Understand customer needs, with a focus on doing the right thing for our customers
Display role model behaviours when dealing with customer requirements
Focus the team on delivery and performance, identifying and improving through coaching areas of development
Be open to innovation, understanding the principles of change management and coaching others’ through change
Manage the priorities of multiple activities and stakeholders
            [PubDate] => 05/12/2019 13:24:00
            [ClosingDate] => 15/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRIHN490658
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => Competitive
        )

    [13] => stdClass Object
        (
            [title] => Customer Sales Advisor - 4 Day Week FT
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1816075?FromSearch=False
            [description] => Start Date: Monday 6th January 2020

 

Will one of your new year’s resolutions be to get a better work-life balance? If so, we may have exactly the opportunity you’re looking for!

 

Here at Domestic & General we are recruiting full time Customer Sales Advisors working only 4 days per week. We are offering fixed shift patterns, so you know exactly when you will be working, giving you 3 days a week off every week!

 

Working days and hours:

 


Monday – 08:00 – 18:30
Tuesday – 08:00 – 18:30
Friday – 08:00 – 18:30
Saturday - 08:00 - 18:00


 

Salary:

 


We offer a highly competitive £18,380 starting salary with a pay increase after six months to £20,352
Bonus opportunity is earned through a combination of strong sales performance, excellent customer service and call quality
For all our Agents, we ensure the salary and bonus opportunity are balanced and for our highest performing Agents there is an opportunity to earn higher rates of salary and additional bonus based on performance
Not only this, but we also have an Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
 



Start Date: 

 

Training starts on Monday 6th Jan 2020 and you must be able to start on this date if you wish to apply. We want you to have the best induction training possible, so you’ll be required to complete an initial 3-week training induction, Monday to Friday from 9am to 5.30pm.

 

About the Role

 

This vacancy is in one of our inbound sales teams, meaning that you’ll be the first point of contact for customers who call in for our help. You’ll provide excellent customer
            [PubDate] => 22/11/2019 15:24:00
            [ClosingDate] => 15/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTAU487170
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,352 + OTE Bonus Opportunity of £450 per month
        )

    [14] => stdClass Object
        (
            [title] => Outbound Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1659681?FromSearch=False
            [description] => Starting at £18,380 per year and rising to £20,352 per year after 6 months service. Bonus potential of up £8550 per annum, paid monthly.

Multiple start dates over the next few weeks.

 

Do you want to be rewarded for the effort and time you put into your work?
Are you looking for a new challenge and to build a career?
Can you build rapport with others?
If you are confident, resilient and enjoy working in a competitive but fun environment, then we are looking for people like you to join our new Outbound Teams at Domestic & General.

 

What’s in it for you?


We have a huge amount of staff benefits, but here are the basics…

 


No Cold Calling - all warm leads with existing customers
£18,380 starting salary, rising to £20,352 after 6 months service (subject to conditions)
Fantastic bonus earning potential paid monthly
Sociable working hours, 37.5 hours per week - Mon to Fri 8am to 8pm, Saturday 8am to 4pm
City Centre location with great bus links and tram stops within walking distance
Excellent career opportunities


 

So, what else is changing? Here’s a taster:

 


Newly refurbished offices
Attractive bonus package
Increased annual leave
Earning potential of up to £28,902
We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 

About You:

 

At Domestic and General we are proud of our market position as the UK&rsqu
            [PubDate] => 01/07/2019 17:38:00
            [ClosingDate] => 19/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTUP417023
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,352 per year + £1150 rewards + £8,550 bonus pa
        )

    [15] => stdClass Object
        (
            [title] => Campaign Analyst
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1350367?FromSearch=False
            [description] => We have two exciting opportunities for Campaign Analysts to join our Customer Loyalty function here at Domestic & General in Wimbledon, one permanent position and one fixed term contract until April 2019. Reporting to the Head of Campaigns, as a Campaign Analyst you will play a key part in enabling D&G to achieve its commercial ambitions, through the successful execution and analysis of a wide variety of direct marketing campaigns across direct mail, telephony, email and SMS channels.

            [PubDate] => 10/08/2018 15:43:00
            [ClosingDate] => 20/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMUN333677
            [jobDiscipline] => Business Support
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [16] => stdClass Object
        (
            [title] => Campaign Analyst
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1824970?FromSearch=False
            [description] => We are looking for a Campaign Analyst to join our Data and Operations team in Wimbledon. This role is covering maternity leave for a 12 month fixed term contract and will report to our Campaign Execution Manager.

 

As Campaign Analyst, you will enable D&G to achieve its campaigning contact strategy, through the successful execution and analysis of a wide variety of direct marketing campaigns across direct mail, telephony, email and SMS channels.

 

Flexible working:

We have advertised this role as full time but we are open to part time hours too (we would require a minimum of 4 days per week). We offer occasional working from home opportunities and flexibility with working hours i.e. 8,9 or 10 am start times.  

 

Key Responsibilities:


Plan and build various CRM campaigns in the campaign management tool
Extract campaign leads for numerous stakeholders across the business, ensuring that leads are accurate and targeted effectively
Ensure data integrity through following internal QA processes, identifying issues and escalating through correct channels
Effectively manage relationships with key stakeholders to ensure that they are kept up to date with any issues affecting timely and accurate campaign deployment
Monitor and analyse campaigns, reviewing against agreed KPI targets and presenting interpretations both verbally and in decks
Use analysis to design tests in conjunction with marketing leads, ensuring learnings are optimised and robust
Identify and escalate opportunities for improvements in marketing and operational performance


 

The Ideal Candidate: 


Previous administration experience (a background in data is preferred but not essential)
Proficient in Microsoft Outlook, Word, Excel and PowerPoint
Strong quantitative analytical skills
Strong communication skills with the ability to communicate with all levels of management
Previous experience in campaign management or data management (preferred)
Previous experien
            [PubDate] => 03/12/2019 16:26:00
            [ClosingDate] => 20/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMUN333677
            [jobDiscipline] => Business Support
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [17] => stdClass Object
        (
            [title] => Campaign Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1825002?FromSearch=False
            [description] => We are looking for a Campaign Manager to join our Data and Operations team in Wimbledon. As Campaign Manager, you will play a key role in enabling D&G to achieve its campaigning contact strategy, through translating requirements from various stakeholders throughout the business into campaign solutions.

 

A critical part of the role is the business testing for all campaign related projects, as well as working with IT teams to provide technical support and solutions for improvements in operational performance for the wider team. 

 

Flexible working:

We offer occasional working from home opportunities and flexibility with working hours i.e. 8,9 or 10 am start times.  

 

Key Responsibilities:


Translate business requirements into campaign builds and solutions
Build initial campaign templates for new campaign types, briefing campaign build team
Ensure data integrity through following internal QA processes, identifying issues and escalating through correct channels
Effectively manage relationships with key stakeholders to ensure that they are kept up to date with any issues affecting delivery
Identify (where appropriate), develop and deliver solutions for improvements in marketing and operational performance
Use analysis to design tests in conjunction with marketing leads, ensuring learnings are optimised and robust
Provide SIT support for campaign related projects inclusive of providing business context and requirements where appropriate
Support with the delivery of UAT for campaign related projects
Campaign investigation, identification and briefing of resolutions
Work with the team to analyse campaign dropouts, assist with investigations and escalations


 

The Ideal Candidate: 


Strong SQL skills
Previous experience in data management
Previous experience using MS Access, SQL or campaign selection tools
Proficient in Microsoft Outlook, Word, Excel and PowerPoint
Strong quantitative analytical skills
Previous experien
            [PubDate] => 03/12/2019 16:44:00
            [ClosingDate] => 20/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMHK490051
            [jobDiscipline] => Business Support
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [18] => stdClass Object
        (
            [title] => Head of Portfolio (12 m FTC)
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1500598?FromSearch=False
            [description] => We are looking for a Head of Portfolio to join our Technology and Change team within Wimbledon, on a 9 months contract. The Head of Portfolio is a senior role within the team, accountable for ensuring the successful delivery of change to support benefit committed by the Business within a portfolio.

 

The Head of Portfolio will be the owner of the change roadmap as agreed through the Business Planning Committee and with the relevant Executive Committee member. The Head of Portfolio will be supported by Programme and Project Managers and is accountable for planning, initiating and delivering projects and programmes end to end in line with our operational and strategic objectives.

 

If you are an internal employee, we are pleased to offer this role as a 9 months secondment opportunity.

 

Key Responsibilities 


To become embedded in designated business areas, proactively building strong relationships at all levels, through close and regular contact, acting as a single point of contact and ‘trusted advisor’ to senior stakeholders.
Working with Business Sponsors to ensure effective prioritisation and formulation of initiatives based upon business benefits and working through the Business Planning Committee to gain investment approval and placement in the demand pipeline.
Initiate and deliver projects and programmes in line with D&Gs strategic objectives and plan.
Accountable for the successful delivery of change end to end to deliver committed benefit within a portfolio.
Own the change roadmap for a portfolio.
Ensure alignment with Technology and Change to enable effective resource capacity management and capability planning.
Manage communication with key stakeholders, especially ExCo members aligned to the portfolio.
Work proactively and collaboratively with the other Heads of Portfolio to ensure dependencies are identified and actively managed and Technology and Change resources are used as effectively and efficiently as poss
            [PubDate] => 18/01/2019 12:48:00
            [ClosingDate] => 23/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMOP382874
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [19] => stdClass Object
        (
            [title] => Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1561054?FromSearch=False
            [description] => We offer a competitive starting salary of £18,380 which increases to £20,352 after 6 months. There is also the opportunity to earn through our excellent monthly bonus scheme, to recognise the achievements of skilled Customer Sales Representatives.

 

About Us

 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


In 2018 we completed a £3.1m Office Refurbishment in Nottingham, which has provided our current and future employees a truly world class office to work in
We’ve launched an Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also launched Exchange, our forum for employees and senior managers to regularly meet and discuss issues that affect us all. It gives colleagues a place where they can openly share their views


 

About the Role

 

 

This vacancy is in one of our inbound sales teams, meaning that you’ll be the first point of contact for customers who call in for help. You’ll provide excellent customer service and use your sales skills to give added peace of mind, by up-selling other products that customers can purchase that best suit their needs.

 

This department has flexible shift patterns based on a 37.5-hour contract, between the op
            [PubDate] => 21/03/2019 13:37:00
            [ClosingDate] => 31/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTGB196410
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,352 + OTE Bonus Opportunity of £450 per month
        )

    [20] => stdClass Object
        (
            [title] => Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1754305?FromSearch=False
            [description] => We offer a competitive starting salary of £18,380 which increases to £20,352 after 6 months. There is also the opportunity to earn through our excellent monthly bonus scheme, to recognise the achievements of skilled Customer Sales Representatives.

 

About Us

 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


In 2018 we completed a £3.1m Office Refurbishment in Nottingham, which has provided our current and future employees a truly world class office to work in
We’ve launched an Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also launched Exchange, our forum for employees and senior managers to regularly meet and discuss issues that affect us all. It gives colleagues a place where they can openly share their views


 

About the Role

 

 

This vacancy is in one of our inbound sales teams, meaning that you’ll be the first point of contact for customers who call in for help. You’ll provide excellent customer service and use your sales skills to give added peace of mind, by up-selling other products that customers can purchase that best suit their needs.

 

This department has flexible shift patterns based on a 37.5-hour contract, between the op
            [PubDate] => 25/09/2019 16:20:00
            [ClosingDate] => 31/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTGB196410
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,352 + OTE Bonus Opportunity of £450 per month
        )

    [21] => stdClass Object
        (
            [title] => Sales Team Leader
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1760370?FromSearch=False
            [description] => Are you a driven and engaging people leader within Sales environments? Can you help us in our journey to achieve our business vision of becoming a world class service organisation?

 

We have an ambitious and robust 5yr plan, that we are well on our way to achieving and you could be part of our driving force to success!

 

At Domestic and General we are proud of our market position as the UK’s leading warranty protection provider with a customer base in excess of 16 million, having doubled our growth in the last 5 years.

 

This couldn’t be a more exciting time to join us as we continue on one of our sectors biggest transformation projects. Our future aim? To be a company that not only provides world class customer service but also embodies a culture of high sales performance, reward and recognition.

 

Here’s what we can offer:

 

We are now looking for passionate and dynamic leaders, with a proven track record of leading successful teams to consistently achieve high sales performance.

 


Competitive basic salaries for our Contact Centre Team Leaders
Bonus earning potential of up to £7,400 per year plus additional rewards, for a job well done
An enhanced benefit package
A vibrant and diverse culture that celebrates success, with a focus on quality and consistent high performance
Great progression and development opportunities within the contact centre and wider business


 

About You

 

To be successful in this role, you will be able to:

 


Collaborate with peers and key stakeholders to share knowledge and ideas across the business
Understand customer needs, with a focus on doing the right thing for our customers
Display role model behaviours when dealing with customer requirements
Focus the team on delivery and sales performance, identifying and improving through coaching areas of development
Be open to innovation, understanding the principles of change management and coaching others
            [PubDate] => 01/10/2019 13:58:00
            [ClosingDate] => 31/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTMB469475
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £ Competitive
        )

    [22] => stdClass Object
        (
            [title] => Team Leader
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1705070?FromSearch=False
            [description] => Are you a driven and engaging people leader? Can you help us in our journey to achieve our business vision of becoming a world class service organisation?

 

We have an ambitious and robust 5yr plan, that we are well on our way to achieving and you could be part of our driving force to success!

 

At Domestic and General we are proud of our market position as the UK’s leading warranty protection provider with a customer base in excess of 16 million, having doubled our growth in the last 5 years.

 

This couldn’t be a more exciting time to join us as we continue on one of our sectors biggest transformation projects. Our future aim? To be a company that not only provides world class customer service but also embodies a culture of high performance, reward and recognition.

 

Here’s what we can offer:

 

We are now looking for passionate and dynamic leaders, with a proven track record of leading successful teams.

 


Competitive basic salaries for our Contact Centre Team Leaders
Bonus earning potential of up to £7,400 per year plus additional rewards, for a job well done
An enhanced benefit package
A vibrant and diverse culture that celebrates success, with a focus on quality and consistent high performance
Great progression and development opportunities within the contact centre and wider business


 

About You

 

To be successful in this role, you will be able to:

 


Collaborate with peers and key stakeholders to share knowledge and ideas across the business
Understand customer needs, with a focus on doing the right thing for our customers
Display role model behaviours when dealing with customer requirements
Focus the team on delivery and performance, identifying and improving through coaching areas of development
Be open to innovation, understanding the principles of change management and coaching others’ through change
Manage the priorities of multiple activities and stakeholders
            [PubDate] => 09/08/2019 16:55:00
            [ClosingDate] => 31/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTWS451398
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => Competitive
        )

    [23] => stdClass Object
        (
            [title] => Customer Sales Advisor - Sky Outbound
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/750387?FromSearch=False
            [description] => About the Role

As a Sales Advisor in our Sky Outbound team, you will be an ambassador of our Sky campaign. You will represent and promote this well-known household brand, making our customers aware of the additional products they can purchase for added peace of mind. You will be making outbound sales calls to Sky’s warm customer base, who will benefit from your expert guidance to purchase products and packages that best suit their needs.

 

"Sky is one of D&G’s biggest & most valuable clients, we are proud to have them as one of our business partners for such a long time! The Sky Outbound department is a lively, energetic, fun sales driven environment, focused on delivering great sales performance through excellent customer service.  On Sky Outbound you can expect plenty of support through coaching and personal development, along with engaging sales focused incentives & initiatives.  It’s the perfect area in our business to develop your communication and sales skills, while giving our Sky customers a fantastic experience, and working as part of a close knit, high performing team".  Operations Manager, Domestic & General.

 

This department has set shift patterns based on a 37.5-hour contract, consisting of:


Two weeks of: Monday – Thursday 11:00 – 20:00 and an early finish on a Friday working 9:30 – 16:00
Two week of: Monday – Thursday 09:30 – 18:30 with an early finish on a Friday working 09:30 – 16:00
One Saturday in every three weekends: 09:00 – 16:30 (weekday off in lieu)


 

About You:

A skilled sales professional, you’ll thrive on beating targets – but you’ll always make sure that the customer’s interests come first. You understand the customer’s perspective and have a natural ability to build a strong rapport. The most successful Sales Advisors also love to be challenged and have a real flair for sales, whilst underst
            [PubDate] => 14/11/2018 09:00:00
            [ClosingDate] => 31/03/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRIMH196302
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,300 - £21,370 + Bonus of up to £9,000 per annum
        )

    [24] => stdClass Object
        (
            [title] => Customer Service Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/754135?FromSearch=False
            [description] => We offer a competitive starting salary of £19,800 which increases to £21,900 after 6 months. To recognise the achievements of skilled Customer Service Representatives, there is also the opportunity to earn up to £4,800 per year in bonus!

 

About Us:
 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled customer service and sales professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


We have recently finished a £1.4m Office Refurbishment in Brighton that has given all our employees a truly world class office to work in
We’ve just launched a new and increased Agent Bonus Scheme, which rewards great customer service and strong sales performance with up £400 per month in bonus
We’ve launched an Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also launched Exchange, our forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 


About the Role:
 

This vacancy is in our multi-skilled Customer Support sales team, meaning that you’ll be the first point of contact for all customers who call us with warranty and insurance related queries. You’ll provide excellent customer service and use your sales skill
            [PubDate] => 01/01/2018 09:00:00
            [ClosingDate] => 31/03/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRITD196417
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,800 - £21,900 + Bonus up to £4,800 per annum
        )

)
Array
(
    [0] => stdClass Object
        (
            [title] => Team Leader - Customer Support
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1826822?FromSearch=False
            [description] => Are you a driven and engaging people leader? Can you help us in our journey to achieve our business vision of becoming a world class service organisation?

 

We have an ambitious and robust 5yr plan, that we are well on our way to achieving and you could be part of our driving force to success!

 

At Domestic and General we are proud of our market position as the UK’s leading warranty protection provider with a customer base in excess of 16 million, having doubled our growth in the last 5 years.

 

This couldn’t be a more exciting time to join us as we continue on one of our sectors biggest transformation projects. Our future aim? To be a company that not only provides world class customer service but also embodies a culture of high performance, reward and recognition.

 

Here’s what we can offer:

 

We are now looking for passionate and dynamic leaders, with a proven track record of leading successful teams.

 


Competitive basic salaries for our Contact Centre Team Leaders
Bonus earning potential of up to £7,200 per year plus additional rewards, for a job well done
An enhanced benefit package
A vibrant and diverse culture that celebrates success, with a focus on quality and consistent high performance
Great progression and development opportunities within the contact centre and wider business


 

About You

 

To be successful in this role, you will be able to:

 


Collaborate with peers and key stakeholders to share knowledge and ideas across the business
Understand customer needs, with a focus on doing the right thing for our customers
Display role model behaviours when dealing with customer requirements
Focus the team on delivery and performance, identifying and improving through coaching areas of development
Be open to innovation, understanding the principles of change management and coaching others’ through change
Manage the priorities of multiple activities and stakeholders
            [PubDate] => 05/12/2019 13:24:00
            [ClosingDate] => 15/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRIHN490658
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => Competitive
        )

    [1] => stdClass Object
        (
            [title] => Campaign Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1825002?FromSearch=False
            [description] => We are looking for a Campaign Manager to join our Data and Operations team in Wimbledon. As Campaign Manager, you will play a key role in enabling D&G to achieve its campaigning contact strategy, through translating requirements from various stakeholders throughout the business into campaign solutions.

 

A critical part of the role is the business testing for all campaign related projects, as well as working with IT teams to provide technical support and solutions for improvements in operational performance for the wider team. 

 

Flexible working:

We offer occasional working from home opportunities and flexibility with working hours i.e. 8,9 or 10 am start times.  

 

Key Responsibilities:


Translate business requirements into campaign builds and solutions
Build initial campaign templates for new campaign types, briefing campaign build team
Ensure data integrity through following internal QA processes, identifying issues and escalating through correct channels
Effectively manage relationships with key stakeholders to ensure that they are kept up to date with any issues affecting delivery
Identify (where appropriate), develop and deliver solutions for improvements in marketing and operational performance
Use analysis to design tests in conjunction with marketing leads, ensuring learnings are optimised and robust
Provide SIT support for campaign related projects inclusive of providing business context and requirements where appropriate
Support with the delivery of UAT for campaign related projects
Campaign investigation, identification and briefing of resolutions
Work with the team to analyse campaign dropouts, assist with investigations and escalations


 

The Ideal Candidate: 


Strong SQL skills
Previous experience in data management
Previous experience using MS Access, SQL or campaign selection tools
Proficient in Microsoft Outlook, Word, Excel and PowerPoint
Strong quantitative analytical skills
Previous experien
            [PubDate] => 03/12/2019 16:44:00
            [ClosingDate] => 20/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMHK490051
            [jobDiscipline] => Business Support
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [2] => stdClass Object
        (
            [title] => Campaign Analyst
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1824970?FromSearch=False
            [description] => We are looking for a Campaign Analyst to join our Data and Operations team in Wimbledon. This role is covering maternity leave for a 12 month fixed term contract and will report to our Campaign Execution Manager.

 

As Campaign Analyst, you will enable D&G to achieve its campaigning contact strategy, through the successful execution and analysis of a wide variety of direct marketing campaigns across direct mail, telephony, email and SMS channels.

 

Flexible working:

We have advertised this role as full time but we are open to part time hours too (we would require a minimum of 4 days per week). We offer occasional working from home opportunities and flexibility with working hours i.e. 8,9 or 10 am start times.  

 

Key Responsibilities:


Plan and build various CRM campaigns in the campaign management tool
Extract campaign leads for numerous stakeholders across the business, ensuring that leads are accurate and targeted effectively
Ensure data integrity through following internal QA processes, identifying issues and escalating through correct channels
Effectively manage relationships with key stakeholders to ensure that they are kept up to date with any issues affecting timely and accurate campaign deployment
Monitor and analyse campaigns, reviewing against agreed KPI targets and presenting interpretations both verbally and in decks
Use analysis to design tests in conjunction with marketing leads, ensuring learnings are optimised and robust
Identify and escalate opportunities for improvements in marketing and operational performance


 

The Ideal Candidate: 


Previous administration experience (a background in data is preferred but not essential)
Proficient in Microsoft Outlook, Word, Excel and PowerPoint
Strong quantitative analytical skills
Strong communication skills with the ability to communicate with all levels of management
Previous experience in campaign management or data management (preferred)
Previous experien
            [PubDate] => 03/12/2019 16:26:00
            [ClosingDate] => 20/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMUN333677
            [jobDiscipline] => Business Support
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [3] => stdClass Object
        (
            [title] => Query Handler - Part Time
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1822924?FromSearch=False
            [description] => Are you an organised individual looking to develop your administrative experience at the UK’s leading specialist warranty provider?

 

We now have a fantastic opportunity within our Finance & Operational Support department a Query Handler, to come and play a pivotal role in supporting and ensuring that the customer journey is a key focus, at all times.

 

The Role

 

Your role will be to respond to customer queries by telephone, ensuring the customer journey is at the forefront of everything you do. You will also work collaboratively with internal colleagues who need assistance in amending plan details.

 

On a day to day basis you will:

 


Respond to Customer Queries
Update customer plans in a timely manner.
Complete all allocated tasks in line with the departments KPI’s.
Take personal responsibility for personal development areas and agree appropriate development opportunities with your Line Manager.


 

This role is being offered on a part-time permanent basis. Working hours will be 17.5hrs per week, Mon- Friday between the operational hours of 8am-6pm.

 

About You

 

Ideally, you will be someone with previous administration experience with a strong focus on providing excellent customer service. You’ll be comfortable working within a fast-paced office environment whilst focusing on high attention to detail.

 

You will also have:

 


Good time management and organisation skills
An ability to work to targets
Ability to follow instructions confidently
Good communication skills
Good technical abilities, i.e. keyboard skills and PC literate.
High focus on quality


 

In return we offer:

 


Competitive salary plus a discretionary bonus
Pension Scheme (matched contribution up to 5% OR 1.5 x personal contribution, up to 7.5%)
25 days annual leave plus the option to purchase an additional 5 days pro rata
Life Assurance (4 x salary)
Free Protection Plan: Register one prod
            [PubDate] => 02/12/2019 11:36:00
            [ClosingDate] => 13/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBEDFM488116
            [jobDiscipline] => Finance MI and Underwriting
            [jobLocation] => Bedworth
            [jobGroup] => Support and Professional
            [advertisedSalary] => 8,550
        )

    [4] => stdClass Object
        (
            [title] => Senior Marketing Executive
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1820577?FromSearch=False
            [description] => We are looking for a Senior Marketing Executive to plan and deliver key strategic projects for our growing team based in Wimbledon. As Senior Marketing Executive, you will shape and deliver mid to long term marketing strategy and explore new opportunities for our customer-centric business. This role will report to the Senior Marketing Manager.

 

Key Responsibilities:


Plan and deliver key strategic marketing projects  
Contribute to shaping and delivering mid to long term marketing strategy (cross team liaison, deadlines etc) 
Research and explore new marketing opportunities, giving clear business recommendations & developing clear business strategy 
Develop knowledge of existing customer and prospecting audiences via internal and third-party collaborations
Build commercial cases for new marketing channels and launch these as part of test and learn activity
Cross team collaboration to help refine D&G’s key marketing messages and audiences
Work with customer insight teams to give directional strategy on proposition development


 

The Ideal Candidate:


Previous experience in a Marketing role
Previous experience in rolling out products & propositions to new audiences
Working knowledge of launching and developing marketing channels
Working knowledge of planning long term marketing campaigns
Strong PowerPoint and presentation skills 
Able to manage stakeholders at different levels
Able to convey complex propositions clearly to suit different audiences
Previous experience working with Legal and Regulatory teams (preferred)


 

Employee Benefits:


Competitive salary and a discretionary bonus
Contributory Pension Scheme, matched up to 5%
25 days annual leave
Life Assurance (4 x salary)
Access to health and wellbeing services
Great company culture with fresh fruit deliveries and complimentary hot drinks
Cycle to Work Scheme (bike & cycling equipment worth up to £1,000)
Corporate Discount (up to 50
            [PubDate] => 28/11/2019 12:52:00
            [ClosingDate] => 13/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMSK488676
            [jobDiscipline] => Marketing / Sales / PR
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [5] => stdClass Object
        (
            [title] => Talent & Development Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1816199?FromSearch=False
            [description] => Talent & Development Manager

 

FTC – Maternity Cover, to start January 2020

 

Interviews to take place in December 

 

We have a fantastic opportunity for a Talent & Development Manager to join our Learning team here at Domestic & General on a fixed term contract. Based in our Head Office in Wimbledon and reporting to the Group Head of Learning, Development & Talent, as Talent & Development Manager you will be responsible for the delivery of an effective talent and leadership development offering across our organisation.


Domestic & General is a company with an ambitious future.  We are keen to establish our organisation as one that pioneers best-in-class customer service. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. This couldn’t be a more exciting time to join us, as we continue to drive one of our sectors’ biggest transformation projects. 

 

Key Role Responsibilities

 


Support key learning and development needs across the Wimbledon site
Drive our leadership development programme of activities
Support Talent Development Programmes
A key point of contact for Talent and Leadership Development within D&G
Create Leadership Development plans based on gathered needs across the business
Schedule & run face to face learning interventions as required to support learning and development activity across the organisation
Collaboratively work with the key stakeholders and SME’s to support the delivery of the agreed learning agenda
Partner with Digital learning team and in collaboration with SME’s to create blended and digital learning solutions
Collects, compiles and prepares information to support leadership meetings for areas such as training data and value add
Collaborate with Talent & L&D colleagues & HR to share best practice across the team to e
            [PubDate] => 22/11/2019 16:32:00
            [ClosingDate] => 13/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMPB487163
            [jobDiscipline] => Human Resources / L&D / Recruitment
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [6] => stdClass Object
        (
            [title] => Customer Sales Advisor - 4 Day Week FT
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1816075?FromSearch=False
            [description] => Start Date: Monday 6th January 2020

 

Will one of your new year’s resolutions be to get a better work-life balance? If so, we may have exactly the opportunity you’re looking for!

 

Here at Domestic & General we are recruiting full time Customer Sales Advisors working only 4 days per week. We are offering fixed shift patterns, so you know exactly when you will be working, giving you 3 days a week off every week!

 

Working days and hours:

 


Monday – 08:00 – 18:30
Tuesday – 08:00 – 18:30
Friday – 08:00 – 18:30
Saturday - 08:00 - 18:00


 

Salary:

 


We offer a highly competitive £18,380 starting salary with a pay increase after six months to £20,352
Bonus opportunity is earned through a combination of strong sales performance, excellent customer service and call quality
For all our Agents, we ensure the salary and bonus opportunity are balanced and for our highest performing Agents there is an opportunity to earn higher rates of salary and additional bonus based on performance
Not only this, but we also have an Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
 



Start Date: 

 

Training starts on Monday 6th Jan 2020 and you must be able to start on this date if you wish to apply. We want you to have the best induction training possible, so you’ll be required to complete an initial 3-week training induction, Monday to Friday from 9am to 5.30pm.

 

About the Role

 

This vacancy is in one of our inbound sales teams, meaning that you’ll be the first point of contact for customers who call in for our help. You’ll provide excellent customer
            [PubDate] => 22/11/2019 15:24:00
            [ClosingDate] => 15/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTAU487170
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,352 + OTE Bonus Opportunity of £450 per month
        )

    [7] => stdClass Object
        (
            [title] => Employee Relations Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1805537?FromSearch=False
            [description] => We have a fantastic permanent opportunity for a stand alone Employee Relations Manager to join our HR team here at Domestic & General in Brighton.

Reporting to the Head of Employee Relations, as an Employee Relations Manager you will give vital support and framework to people managers, providing them with the skills and confidence to effectively manage their teams. Working within one of our busy UK Contact Centre's this is a fast paced and rewarding opportunity for someone with proven ER experience looking to progress their career within Employee Relations.

            [PubDate] => 12/11/2019 15:18:00
            [ClosingDate] => 10/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRIUD253974
            [jobDiscipline] => Human Resources / L&D / Recruitment
            [jobLocation] => Brighton
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [8] => stdClass Object
        (
            [title] => DataStage Developer
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1793037?FromSearch=False
            [description] => We are looking for a DataStage Developer/Analyst to join our IT Delivery team based in Wimbledon. This role will provide technical expertise for detail design, development and optimisation of ETL jobs integrating the Enterprise Data Warehouse and other systems within the organisation.

 

Key areas of responsibility include mapping of data sources, analysis of functional requirements, development of technical design documents, development of DataStage ETL jobs, design and development of the work schedule and automation. It will also include 3rd line support for Data Platform Technology Stack. 

 

This role requires subject matter expertise in the following technologies:


IBM InfoSphere Data Stage
IBM InfoSphere Quality Stage
DB2


 

Key Responsibilities:


Review the business requirements and translate into ETL rules, documenting the detail design
Design and develop the solution with IBM DataStage
Design the physical data model in collaboration with the data architect and database administrator
Define the scheduling requirements for ETL processes in the data warehouse
Develop and test (unit test, functional test and data profiling) the ETL processes
Performance tune ETL processes
On call production support


 

Required Skills and Experience:


IBM InfoSphere DataStage and Quality Stage v11.3
AIX Scripting
We are looking for someone with a positive attitude and excellent communication skills
IBM Tivoli Work Scheduler (desirable)
Agile/DevOps methodologies (desirable)


 

Employee Benefits:


Competitive salary and discretionary bonus
Contributory Pension Scheme, matched up to 5%
Salary Finance – a dedicated online portal offering lending and saving facilities, financial wellbeing and support services
Health Cash Plan – claim money back towards essential healthcare, including a virtual GP service)
25 days’ annual leave with an annual option to buy up to 5 additional days of annual leave
Life As
            [PubDate] => 30/10/2019 15:38:00
            [ClosingDate] => 06/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMER424204
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [9] => stdClass Object
        (
            [title] => Sales Team Leader
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1760370?FromSearch=False
            [description] => Are you a driven and engaging people leader within Sales environments? Can you help us in our journey to achieve our business vision of becoming a world class service organisation?

 

We have an ambitious and robust 5yr plan, that we are well on our way to achieving and you could be part of our driving force to success!

 

At Domestic and General we are proud of our market position as the UK’s leading warranty protection provider with a customer base in excess of 16 million, having doubled our growth in the last 5 years.

 

This couldn’t be a more exciting time to join us as we continue on one of our sectors biggest transformation projects. Our future aim? To be a company that not only provides world class customer service but also embodies a culture of high sales performance, reward and recognition.

 

Here’s what we can offer:

 

We are now looking for passionate and dynamic leaders, with a proven track record of leading successful teams to consistently achieve high sales performance.

 


Competitive basic salaries for our Contact Centre Team Leaders
Bonus earning potential of up to £7,400 per year plus additional rewards, for a job well done
An enhanced benefit package
A vibrant and diverse culture that celebrates success, with a focus on quality and consistent high performance
Great progression and development opportunities within the contact centre and wider business


 

About You

 

To be successful in this role, you will be able to:

 


Collaborate with peers and key stakeholders to share knowledge and ideas across the business
Understand customer needs, with a focus on doing the right thing for our customers
Display role model behaviours when dealing with customer requirements
Focus the team on delivery and sales performance, identifying and improving through coaching areas of development
Be open to innovation, understanding the principles of change management and coaching others
            [PubDate] => 01/10/2019 13:58:00
            [ClosingDate] => 31/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTMB469475
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £ Competitive
        )

    [10] => stdClass Object
        (
            [title] => Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1754305?FromSearch=False
            [description] => We offer a competitive starting salary of £18,380 which increases to £20,352 after 6 months. There is also the opportunity to earn through our excellent monthly bonus scheme, to recognise the achievements of skilled Customer Sales Representatives.

 

About Us

 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


In 2018 we completed a £3.1m Office Refurbishment in Nottingham, which has provided our current and future employees a truly world class office to work in
We’ve launched an Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also launched Exchange, our forum for employees and senior managers to regularly meet and discuss issues that affect us all. It gives colleagues a place where they can openly share their views


 

About the Role

 

 

This vacancy is in one of our inbound sales teams, meaning that you’ll be the first point of contact for customers who call in for help. You’ll provide excellent customer service and use your sales skills to give added peace of mind, by up-selling other products that customers can purchase that best suit their needs.

 

This department has flexible shift patterns based on a 37.5-hour contract, between the op
            [PubDate] => 25/09/2019 16:20:00
            [ClosingDate] => 31/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTGB196410
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,352 + OTE Bonus Opportunity of £450 per month
        )

    [11] => stdClass Object
        (
            [title] => Complaint Handler - Bedworth
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1707179?FromSearch=False
            [description] => Domestic & General is transforming it’s call centres!

 


Are you motivated by dealing with difficult customer situations and driving them to resolution?
Do you pride yourself on your ability to resolve customers’ queries and provide the right level of support every time?
Do you thrive on delivering a first-class customer service?
Are you passionate about your performance and development?


 

We’re looking for skilled customer service professionals to join our Complaints department in Bedworth, who are dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen.

 

We know that to be successful, we need to hire the very best.

 

About the role

 

As you know, we’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

As a Complaint Handler for our Complaints department, you’ll be a point of contact for customers with insurance and / or service related complaints. As a business who is striving towards providing fair resolution for our customers, we want to ensure that their concerns are appropriately handled every time. Your main objective when you engage with our customers will be to understand, address and resolve whilst adhering to treating customers fairly principles and FCA guidelines. 

 

Working in a team of up to 15 Complaint Handlers, you’ll enjoy a vibrant workplace in a fantastic city centre location. Working hours are 37.5 per week with shift patterns between the following:

 


Monday to Friday - 08:00 - 18:00
Saturday - 09:00 - 17:00


 

About you

 

As a skilled customer service professional, you’ll always make sure that the customer’s interests comes first. You understand the customer’s pers
            [PubDate] => 13/08/2019 09:41:00
            [ClosingDate] => 08/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBEDME200969
            [jobDiscipline] => Customer Relations
            [jobLocation] => Bedworth
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,380 (increasing to £21,362 after 6 months)
        )

    [12] => stdClass Object
        (
            [title] => Team Leader
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1705070?FromSearch=False
            [description] => Are you a driven and engaging people leader? Can you help us in our journey to achieve our business vision of becoming a world class service organisation?

 

We have an ambitious and robust 5yr plan, that we are well on our way to achieving and you could be part of our driving force to success!

 

At Domestic and General we are proud of our market position as the UK’s leading warranty protection provider with a customer base in excess of 16 million, having doubled our growth in the last 5 years.

 

This couldn’t be a more exciting time to join us as we continue on one of our sectors biggest transformation projects. Our future aim? To be a company that not only provides world class customer service but also embodies a culture of high performance, reward and recognition.

 

Here’s what we can offer:

 

We are now looking for passionate and dynamic leaders, with a proven track record of leading successful teams.

 


Competitive basic salaries for our Contact Centre Team Leaders
Bonus earning potential of up to £7,400 per year plus additional rewards, for a job well done
An enhanced benefit package
A vibrant and diverse culture that celebrates success, with a focus on quality and consistent high performance
Great progression and development opportunities within the contact centre and wider business


 

About You

 

To be successful in this role, you will be able to:

 


Collaborate with peers and key stakeholders to share knowledge and ideas across the business
Understand customer needs, with a focus on doing the right thing for our customers
Display role model behaviours when dealing with customer requirements
Focus the team on delivery and performance, identifying and improving through coaching areas of development
Be open to innovation, understanding the principles of change management and coaching others’ through change
Manage the priorities of multiple activities and stakeholders
            [PubDate] => 09/08/2019 16:55:00
            [ClosingDate] => 31/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTWS451398
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => Competitive
        )

    [13] => stdClass Object
        (
            [title] => Data Scientist
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1694743?FromSearch=False
            [description] => We are looking for a Data Scientist to join our Data Science team here in Wimbledon. As a Data Scientist, you will analyse large customer data sets to understand customers behaviour and develop predictive models that will position Domestic & General as a leader in this area.

 

A key area of the Data Science role is the ability to use R or Python to provide effective engineering of large data sets and analysis from sources including transactional, dialer and digital databases. You will develop predictive models using packages in R or Python and machine learning algorithms and assess the ongoing performance of these.

 

You will relish the opportunity to solve business problems using your programming skills and experience using large data sets. You will develop an appreciation of the errors associated with data sets, employ techniques to manage these and show judgement in the application of data to business issues.

 

Not only this but you will champion the importance of good analytics as a catalyst for strong decision making and customer-focused behaviour.

 

Responsibilities: 


Extract information from a range of company systems using SQL queries.
Merge data sets together using keys and fuzzy matching techniques. Impute missing values, identify and remove anomalies, calculate derived variables that have business meaning.
Think laterally to define solutions to business problems by combining numerous internal and external data sources.
Present results in an impactful way by aggregating to a suitable level, graphing and tabulation.
Conduct and design multivariate tests to drive decision making
Pass on your technical knowledge and enthusiasm to other team members instilling analytics as a route to business answers
Set up and conduct experiments to test hypotheses and optimise marketing spend at scale
Use machine learning to provide predictions for customer’s next best action


 

Skills and experience:


Data Scientist w
            [PubDate] => 02/08/2019 14:41:00
            [ClosingDate] => 06/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMKM194706
            [jobDiscipline] => Business Support
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [14] => stdClass Object
        (
            [title] => DataStage Developer
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1664229?FromSearch=False
            [description] => Location: Wimbledon, London

Closing Date: 02/08/2019

Salary Band: £40,000- £45,000

 

We are looking for a Data Platform DataStage Developer to join our IT Delivery team based in Wimbledon. This role will provide technical expertise for detail design, development and optimisation of ETL jobs integrating the Enterprise Data Warehouse and other systems within the organisation.

 

Key areas of responsibility include mapping of data sources, analysis of functional requirements, development of technical design documents, development of DataStage ETL jobs, design and development of the work schedule and automation. It will also include 3rd line support for Data Platform Technology Stack. 

 

This role requires subject matter expertise in the following technologies:


IBM InfoSphere Data Stage
IBM InfoSphere Quality Stage
IBM Tivoli Work Scheduler
IBM Address Verification
DB2


 

Key Responsibilities:


Review the business requirements and translate into ETL rules, documenting the detail design.
Design and develop the solution with IBM DataStage
Design the physical data model in collaboration with the data architect and database administrator
Define the scheduling requirements for ETL processes in the data warehouse
Develop and test (unit test, functional test and data profiling) the ETL processes
Performance tune ETL processes
On call production support


 

Required Skill and Experience:


IBM InfoSphere DataStage and Quality Stage v11.3
DB2
Tivoli Work Scheduler
IBM Address Verification
AIX Scripting


 

Employee Benefits:


Competitive salary and discretionary bonus
Contributory Pension Scheme, matched up to 5%
Salary Finance – a dedicated online portal offering lending and saving facilities, financial wellbeing and support services
Health Cash Plan – claim money back towards essential healthcare, including a virtual GP service)
25 days’ annual leave with an annual option
            [PubDate] => 05/07/2019 12:54:00
            [ClosingDate] => 06/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMER424204
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [15] => stdClass Object
        (
            [title] => DataStage Developer
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1663958?FromSearch=False
            [description] => Location: Wimbledon, London

Closing Date: 02/08/2019

Salary Band: £40,000- £45,000

 

We are looking for a Data Platform DataStage Developer to join our IT Delivery team based in Wimbledon. This role will provide technical expertise for detail design, development and optimisation of ETL jobs integrating the Enterprise Data Warehouse and other systems within the organisation.

 

Key areas of responsibility include mapping of data sources, analysis of functional requirements, development of technical design documents, development of DataStage ETL jobs, design and development of the work schedule and automation. It will also include 3rd line support for Data Platform Technology Stack. 

 

This role requires subject matter expertise in the following technologies:


IBM InfoSphere Data Stage
IBM InfoSphere Quality Stage
IBM Tivoli Work Scheduler
IBM Address Verification
DB2


 

Key Responsibilities:


Review the business requirements and translate into ETL rules, documenting the detail design.
Design and develop the solution with IBM DataStage
Design the physical data model in collaboration with the data architect and database administrator
Define the scheduling requirements for ETL processes in the data warehouse
Develop and test (unit test, functional test and data profiling) the ETL processes
Performance tune ETL processes
On call production support


 

Required Skill and Experience:


IBM InfoSphere DataStage and Quality Stage v11.3
DB2
Tivoli Work Scheduler
IBM Address Verification
AIX Scripting


 

Employee Benefits:


Competitive salary and discretionary bonus
Contributory Pension Scheme, matched up to 5%
Salary Finance – a dedicated online portal offering lending and saving facilities, financial wellbeing and support services
Health Cash Plan – claim money back towards essential healthcare, including a virtual GP service)
25 days’ annual leave with an annual option
            [PubDate] => 05/07/2019 11:29:00
            [ClosingDate] => 06/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMER424204
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [16] => stdClass Object
        (
            [title] => Outbound Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1659681?FromSearch=False
            [description] => Starting at £18,380 per year and rising to £20,352 per year after 6 months service. Bonus potential of up £8550 per annum, paid monthly.

Multiple start dates over the next few weeks.

 

Do you want to be rewarded for the effort and time you put into your work?
Are you looking for a new challenge and to build a career?
Can you build rapport with others?
If you are confident, resilient and enjoy working in a competitive but fun environment, then we are looking for people like you to join our new Outbound Teams at Domestic & General.

 

What’s in it for you?


We have a huge amount of staff benefits, but here are the basics…

 


No Cold Calling - all warm leads with existing customers
£18,380 starting salary, rising to £20,352 after 6 months service (subject to conditions)
Fantastic bonus earning potential paid monthly
Sociable working hours, 37.5 hours per week - Mon to Fri 8am to 8pm, Saturday 8am to 4pm
City Centre location with great bus links and tram stops within walking distance
Excellent career opportunities


 

So, what else is changing? Here’s a taster:

 


Newly refurbished offices
Attractive bonus package
Increased annual leave
Earning potential of up to £28,902
We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 

About You:

 

At Domestic and General we are proud of our market position as the UK&rsqu
            [PubDate] => 01/07/2019 17:38:00
            [ClosingDate] => 19/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTUP417023
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,352 per year + £1150 rewards + £8,550 bonus pa
        )

    [17] => stdClass Object
        (
            [title] => DataStage Developer
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1626394?FromSearch=False
            [description] => Location: Wimbledon, London

Closing Date: 02/08/2019

Salary Band: £40,000- £45,000

 

We are looking for a Data Platform DataStage Developer to join our IT Delivery team based in Wimbledon. This role will provide technical expertise for detail design, development and optimisation of ETL jobs integrating the Enterprise Data Warehouse and other systems within the organisation.

 

Key areas of responsibility include mapping of data sources, analysis of functional requirements, development of technical design documents, development of DataStage ETL jobs, design and development of the work schedule and automation. It will also include 3rd line support for Data Platform Technology Stack. 

 

This role requires subject matter expertise in the following technologies:


IBM InfoSphere Data Stage
IBM InfoSphere Quality Stage
IBM Tivoli Work Scheduler
IBM Address Verification
DB2


 

Key Responsibilities:


Review the business requirements and translate into ETL rules, documenting the detail design.
Design and develop the solution with IBM DataStage
Design the physical data model in collaboration with the data architect and database administrator
Define the scheduling requirements for ETL processes in the data warehouse
Develop and test (unit test, functional test and data profiling) the ETL processes
Performance tune ETL processes
On call production support


 

Required Skill and Experience:


IBM InfoSphere DataStage and Quality Stage v11.3
DB2
Tivoli Work Scheduler
IBM Address Verification
AIX Scripting


 

Employee Benefits:


Competitive salary and discretionary bonus
Contributory Pension Scheme, matched up to 5%
Salary Finance – a dedicated online portal offering lending and saving facilities, financial wellbeing and support services
Health Cash Plan – claim money back towards essential healthcare, including a virtual GP service)
25 days’ annual leave with an annual option
            [PubDate] => 29/05/2019 15:24:00
            [ClosingDate] => 06/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMER424204
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [18] => stdClass Object
        (
            [title] => Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1561054?FromSearch=False
            [description] => We offer a competitive starting salary of £18,380 which increases to £20,352 after 6 months. There is also the opportunity to earn through our excellent monthly bonus scheme, to recognise the achievements of skilled Customer Sales Representatives.

 

About Us

 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


In 2018 we completed a £3.1m Office Refurbishment in Nottingham, which has provided our current and future employees a truly world class office to work in
We’ve launched an Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also launched Exchange, our forum for employees and senior managers to regularly meet and discuss issues that affect us all. It gives colleagues a place where they can openly share their views


 

About the Role

 

 

This vacancy is in one of our inbound sales teams, meaning that you’ll be the first point of contact for customers who call in for help. You’ll provide excellent customer service and use your sales skills to give added peace of mind, by up-selling other products that customers can purchase that best suit their needs.

 

This department has flexible shift patterns based on a 37.5-hour contract, between the op
            [PubDate] => 21/03/2019 13:37:00
            [ClosingDate] => 31/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTGB196410
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,352 + OTE Bonus Opportunity of £450 per month
        )

    [19] => stdClass Object
        (
            [title] => Head of Portfolio (12 m FTC)
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1500598?FromSearch=False
            [description] => We are looking for a Head of Portfolio to join our Technology and Change team within Wimbledon, on a 9 months contract. The Head of Portfolio is a senior role within the team, accountable for ensuring the successful delivery of change to support benefit committed by the Business within a portfolio.

 

The Head of Portfolio will be the owner of the change roadmap as agreed through the Business Planning Committee and with the relevant Executive Committee member. The Head of Portfolio will be supported by Programme and Project Managers and is accountable for planning, initiating and delivering projects and programmes end to end in line with our operational and strategic objectives.

 

If you are an internal employee, we are pleased to offer this role as a 9 months secondment opportunity.

 

Key Responsibilities 


To become embedded in designated business areas, proactively building strong relationships at all levels, through close and regular contact, acting as a single point of contact and ‘trusted advisor’ to senior stakeholders.
Working with Business Sponsors to ensure effective prioritisation and formulation of initiatives based upon business benefits and working through the Business Planning Committee to gain investment approval and placement in the demand pipeline.
Initiate and deliver projects and programmes in line with D&Gs strategic objectives and plan.
Accountable for the successful delivery of change end to end to deliver committed benefit within a portfolio.
Own the change roadmap for a portfolio.
Ensure alignment with Technology and Change to enable effective resource capacity management and capability planning.
Manage communication with key stakeholders, especially ExCo members aligned to the portfolio.
Work proactively and collaboratively with the other Heads of Portfolio to ensure dependencies are identified and actively managed and Technology and Change resources are used as effectively and efficiently as poss
            [PubDate] => 18/01/2019 12:48:00
            [ClosingDate] => 23/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMOP382874
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [20] => stdClass Object
        (
            [title] => Customer Sales Advisor - Sky Outbound
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/750387?FromSearch=False
            [description] => About the Role

As a Sales Advisor in our Sky Outbound team, you will be an ambassador of our Sky campaign. You will represent and promote this well-known household brand, making our customers aware of the additional products they can purchase for added peace of mind. You will be making outbound sales calls to Sky’s warm customer base, who will benefit from your expert guidance to purchase products and packages that best suit their needs.

 

"Sky is one of D&G’s biggest & most valuable clients, we are proud to have them as one of our business partners for such a long time! The Sky Outbound department is a lively, energetic, fun sales driven environment, focused on delivering great sales performance through excellent customer service.  On Sky Outbound you can expect plenty of support through coaching and personal development, along with engaging sales focused incentives & initiatives.  It’s the perfect area in our business to develop your communication and sales skills, while giving our Sky customers a fantastic experience, and working as part of a close knit, high performing team".  Operations Manager, Domestic & General.

 

This department has set shift patterns based on a 37.5-hour contract, consisting of:


Two weeks of: Monday – Thursday 11:00 – 20:00 and an early finish on a Friday working 9:30 – 16:00
Two week of: Monday – Thursday 09:30 – 18:30 with an early finish on a Friday working 09:30 – 16:00
One Saturday in every three weekends: 09:00 – 16:30 (weekday off in lieu)


 

About You:

A skilled sales professional, you’ll thrive on beating targets – but you’ll always make sure that the customer’s interests come first. You understand the customer’s perspective and have a natural ability to build a strong rapport. The most successful Sales Advisors also love to be challenged and have a real flair for sales, whilst underst
            [PubDate] => 14/11/2018 09:00:00
            [ClosingDate] => 31/03/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRIMH196302
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,300 - £21,370 + Bonus of up to £9,000 per annum
        )

    [21] => stdClass Object
        (
            [title] => Campaign Analyst
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1350367?FromSearch=False
            [description] => We have two exciting opportunities for Campaign Analysts to join our Customer Loyalty function here at Domestic & General in Wimbledon, one permanent position and one fixed term contract until April 2019. Reporting to the Head of Campaigns, as a Campaign Analyst you will play a key part in enabling D&G to achieve its commercial ambitions, through the successful execution and analysis of a wide variety of direct marketing campaigns across direct mail, telephony, email and SMS channels.

            [PubDate] => 10/08/2018 15:43:00
            [ClosingDate] => 20/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMUN333677
            [jobDiscipline] => Business Support
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [22] => stdClass Object
        (
            [title] => Customer Service Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/754135?FromSearch=False
            [description] => We offer a competitive starting salary of £19,800 which increases to £21,900 after 6 months. To recognise the achievements of skilled Customer Service Representatives, there is also the opportunity to earn up to £4,800 per year in bonus!

 

About Us:
 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled customer service and sales professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


We have recently finished a £1.4m Office Refurbishment in Brighton that has given all our employees a truly world class office to work in
We’ve just launched a new and increased Agent Bonus Scheme, which rewards great customer service and strong sales performance with up £400 per month in bonus
We’ve launched an Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also launched Exchange, our forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 


About the Role:
 

This vacancy is in our multi-skilled Customer Support sales team, meaning that you’ll be the first point of contact for all customers who call us with warranty and insurance related queries. You’ll provide excellent customer service and use your sales skill
            [PubDate] => 01/01/2018 09:00:00
            [ClosingDate] => 31/03/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRITD196417
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,800 - £21,900 + Bonus up to £4,800 per annum
        )

    [23] => stdClass Object
        (
            [title] => Complaint Handler - Bedworth
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/811112?FromSearch=False
            [description] => Domestic & General is transforming it’s call centres!

 


Are you motivated by dealing with difficult customer situations and driving them to resolution?
Do you pride yourself on your ability to resolve customers’ queries and provide the right level of support every time?
Do you thrive on delivering a first-class customer service?
Are you passionate about your performance and development?


 

We’re looking for skilled customer service professionals to join our Complaints department in Bedworth, who are dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen.

 

We know that to be successful, we need to hire the very best.

 

About the role

 

As you know, we’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

As a Complaint Handler for our Complaints department, you’ll be a point of contact for customers with insurance and / or service related complaints. As a business who is striving towards providing fair resolution for our customers, we want to ensure that their concerns are appropriately handled every time. Your main objective when you engage with our customers will be to understand, address and resolve whilst adhering to treating customers fairly principles and FCA guidelines. 

 

Working in a team of up to 15 Complaint Handlers, you’ll enjoy a vibrant workplace in a fantastic city centre location. Working hours are 37.5 per week with shift patterns between the following:

 


Monday to Friday - 08:00 - 18:00
Saturday - 09:00 - 17:00


 

About you

 

As a skilled customer service professional, you’ll always make sure that the customer’s interests comes first. You understand the customer’s pers
            [PubDate] => 02/06/2017 13:16:00
            [ClosingDate] => 08/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBEDME200969
            [jobDiscipline] => Customer Relations
            [jobLocation] => Bedworth
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,380 (increasing to £21,362 after 6 months)
        )

    [24] => stdClass Object
        (
            [title] => Data Scientist
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/741978?FromSearch=False
            [description] => We are looking for a Data Scientist to join our Data Science team here in Wimbledon. As a Data Scientist, you will analyse large customer data sets to understand customers behaviour and develop predictive models that will position Domestic & General as a leader in this area.

 

A key area of the Data Science role is the ability to use R or Python to provide effective engineering of large data sets and analysis from sources including transactional, dialer and digital databases. You will develop predictive models using packages in R or Python and machine learning algorithms and assess the ongoing performance of these.

 

You will relish the opportunity to solve business problems using your programming skills and experience using large data sets. You will develop an appreciation of the errors associated with data sets, employ techniques to manage these and show judgement in the application of data to business issues.

 

Not only this but you will champion the importance of good analytics as a catalyst for strong decision making and customer-focused behaviour.

 

Responsibilities: 


Extract information from a range of company systems using SQL queries.
Merge data sets together using keys and fuzzy matching techniques. Impute missing values, identify and remove anomalies, calculate derived variables that have business meaning.
Think laterally to define solutions to business problems by combining numerous internal and external data sources.
Present results in an impactful way by aggregating to a suitable level, graphing and tabulation.
Conduct and design multivariate tests to drive decision making
Pass on your technical knowledge and enthusiasm to other team members instilling analytics as a route to business answers
Set up and conduct experiments to test hypotheses and optimise marketing spend at scale
Use machine learning to provide predictions for customer’s next best action


 

Skills and experience:


Data Scientist w
            [PubDate] => 12/05/2017 12:50:00
            [ClosingDate] => 06/12/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMKM194706
            [jobDiscipline] => Business Support
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

)

Team Leader - Customer Support

Brighton

Competitive


Are you a driven and engaging people leader? Can you help us in our journey to achieve our business ... view and apply

Campaign Manager

Wimbledon

Competitive


We are looking for a Campaign Manager to join our Data and Operations team in Wimbledon. As Campaign... view and apply

Campaign Analyst

Wimbledon

Competitive


We have two exciting opportunities for Campaign Analysts to join our Customer Loyalty function here ... view and apply

Query Handler - Part Time

Bedworth

8,550


Are you an organised individual looking to develop your administrative experience at the UK’s ... view and apply

Senior Marketing Executive

Wimbledon

Competitive


We are looking for a Senior Marketing Executive to plan and deliver key strategic projects for our g... view and apply

Talent & Development Manager

Wimbledon

Competitive


Talent & Development Manager FTC – Maternity Cover, to start January 2020 Interviews t... view and apply

Customer Sales Advisor - 4 Day Week FT

Nottingham

£18,380 - £20,352 + OTE Bonus Opportunity of £450 per month


Start Date: Monday 6th January 2020 Will one of your new year’s resolutions be to get a be... view and apply

Employee Relations Manager

Brighton

Competitive


We have a fantastic permanent opportunity for a stand alone Employee Relations Manager to join our H... view and apply

DataStage Developer

Wimbledon

Competitive


Location: Wimbledon, London Closing Date: 02/08/2019 Salary Band: £40,000- £45,000 ... view and apply

Sales Team Leader

Nottingham

£ Competitive


Are you a driven and engaging people leader within Sales environments? Can you help us in our journe... view and apply

Sales Advisor

Nottingham

£18,380 - £20,352 + OTE Bonus Opportunity of £450 per month


We offer a competitive starting salary of £18,380 which increases to £20,352 after 6 mon... view and apply

Complaint Handler - Bedworth

Bedworth

£19,380 (increasing to £21,362 after 6 months)


Domestic & General is transforming it’s call centres! Are you motivated by dealing with d... view and apply

Team Leader

Nottingham

Competitive


Are you a driven and engaging people leader? Can you help us in our journey to achieve our business ... view and apply

Data Scientist

Wimbledon

Competitive


We are looking for a Data Scientist to join our Data Science team here in Wimbledon. As a Data Scien... view and apply

Outbound Sales Advisor

Nottingham

£18,380 - £20,352 per year + £1150 rewards + £8,550 bonus pa


Starting at £18,380 per year and rising to £20,352 per year after 6 months service. Bonu... view and apply

Head of Portfolio (12 m FTC)

Wimbledon

Competitive


We are looking for a Head of Portfolio to join our Technology and Change team within Wimbledon, on a... view and apply

Customer Sales Advisor - Sky Outbound

Brighton

£19,300 - £21,370 + Bonus of up to £9,000 per annum


About the Role As a Sales Advisor in our Sky Outbound team, you will be an ambassador of our Sky ca... view and apply

Customer Service Advisor

Brighton

£19,800 - £21,900 + Bonus up to £4,800 per annum


We offer a competitive starting salary of £19,800 which increases to £21,900 after 6 mon... view and apply

100yrs

We are over 100 years old

2,000+

Over 2000 employees internationally

15million

More than 15 million customers

Global

An international business with 4 offices in the UK

18million

Over 18 million appliances protected

14k+

14,100 applications last year

Latest Blogs

tonwhall5

2019 People Manager Townhall: Over 400 employees attend

Our People Manager Townhall and IGNITE Awards Ceremony last week were... read more
IT

Patcham School: Laptop & PC donations

We are passionate about giving back to the local communities that... read more
Pride12

Brighton & Hove Pride 2019

D&G take their message of Pride in our Diverse Team to... read more