Latest Vacancies

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    [0] => stdClass Object
        (
            [title] => Employee Relations Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1535759?FromSearch=False
            [description] => We have a fantastic permanent opportunity for an Employee Relations Advisor to join our HR team here at Domestic & General in Brighton.

 

Reporting to the Head of Employee Relations, as an Employee Relations Advisor you will give vital support and framework to people managers, providing them with the skills and confidence to effectively manage their teams. Working within one of our busy UK Contact Centres this is a fast paced and rewarding opportunity for someone looking to progress their career within Employee Relations.

 

There has never been a more exciting time to join Domestic & General. Headquartered in South West London, we’re the UK’s leading specialist warranty provider with a presence in 14 countries and a proud 100-year heritage with a strong financial track record. 

 

Key role responsibilities: 

 


Provide support and framework to people managers providing them with the skills and confidence they need to take accountability for their people issues
Effective management of ER cases supporting outcomes which are aligned to D&G’s Culture & Values. This will include but not limited to disciplinary, grievances, investigations, appeals, and capability procedures
Supporting broader ER activity including restructuring and policy development
Effective relationship management and partnering with Occupational Health to deliver an effective well-being strategy
Providing coaching, support and professional development for people managers
Effective HR Risk Management
Reporting, analytics and people insights


 

Skills and experience:

 


Sound knowledge of Employment law and HR best practice
HR experience in a contact centre environment would be ideal, or if not a similar environment
Managing employee relations cases / issues
Strong communications skills
Exceptional stakeholder management experience
Able to build plan and prioritise activities to deliver
Proactive
Team player
Strong dec
            [PubDate] => 25/02/2019 16:55:00
            [ClosingDate] => 28/05/2019 23:59:00
            [location] => stdClass Object
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            [salary] => stdClass Object
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            [ref] => DGBRIUD253974
            [jobDiscipline] => Human Resources / L&D / Recruitment
            [jobLocation] => Brighton
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [1] => stdClass Object
        (
            [title] => Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1561054?FromSearch=False
            [description] => There’s a new starting salary of £18,380 which increases to £20,150 after 6 months! To recognise the achievements of skilled Customer Sales Representatives, there is also the opportunity to earn up to £5040 per year in bonus!


Domestic & General is transforming it’s call centres, apply now for start dates in 2019!


• Do you thrive on delivering sales results?
• Does exceeding targets come naturally to you?
• Are you passionate about your performance and development?

 

We’re looking for skilled customer sales advisors dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen.


So, what else is changing? Here’s a taster:


• Newly refurbished offices
• Attractive bonus package
• Increased annual leave
• Earning potential of up to £25,190
• We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
• We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views

 

About the role


We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.
As a Sales Advisor, you’ll work in partnership with our brands, making our customers aware of the additional products they can purchase for added peace of mind. You will eng
            [PubDate] => 21/03/2019 13:37:00
            [ClosingDate] => 31/05/2019 10:00:00
            [location] => stdClass Object
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            [salary] => stdClass Object
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            [ref] => DGNOTGB196410
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,150 + up to £5,040 bonus per annum
        )

    [2] => stdClass Object
        (
            [title] => Head of Sales
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1565862?FromSearch=False
            [description] => Do you have a strong background working within a B2C contact centre sales environment, from an operational and support perspective, with a demonstrable track record of delivering consistent sales growth through continual improvement and innovation?

 

We now have an exciting new opportunity to join Domestic & General at our Nottingham contact centre as Head of Sales.

 

At Domestic and General, we are proud of our market position as the UK’s leading warranty protection provider with a customer base in excess of 16 million, having doubled our growth in the last 5 years. As we continue on a significant transformation journey, this role will play a pivotal part in the continued success and performance of our contact centre operation.

 

The Role

 

On a day to day basis, this new role will focus on the following, key responsibilities:

 


Working with the Site Director and Operations Managers to ensure consistent achievement of sales conversion targets across the different departments and sales channels in Nottingham.
Identify and implement initiatives, both strategic and tactical, to improve sales capability and performance
Responsible for ensuring Operations Managers understand trading performance for their area and key business priorities within the trading agenda, to allow them to prioritise and support.
Collaborate with the Channel Team and Operations Managers to develop and deliver a sales plan for each Channel to maximise performance
Work with Operations Managers to set appropriate targets for Team Leaders and Agents
Collaborate with Channel, Client, Pricing, Customer Strategy and Compliance teams to ensure we continually optimise sales channels in relation to products, pricing and scripting
Be the point of contact for sales-related change within Nottingham and work closely with the Change Team for quick and effective execution
Ensure the tactical incentive budget is utilised affectively and maximised ROI and engagement
            [PubDate] => 26/03/2019 16:32:00
            [ClosingDate] => 31/05/2019 23:59:00
            [location] => stdClass Object
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            [salary] => stdClass Object
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            [ref] => DGNOTQC403945
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => Competitive
        )

    [3] => stdClass Object
        (
            [title] => Sales Advisor - Sky Outbound
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/750387?FromSearch=False
            [description] => About Us

 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled sales professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


In November 2018 we started work on a £1.4m Office Refurbishment in Brighton, which is due to be completed in early 2019 and give all our employees a truly world class office to work in
We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 

About the Role

 

As a Sales Advisor in our Sky Outbound team, you will be an ambassador of our Sky campaign. You will represent and promote this well-known household brand, making our customers aware of the additional products they can purchase for added peace of mind. You will be making outbound sales calls to Sky’s warm customer base, who will benefit from your expert guidance to purchase products and packages that best suit their needs.

 

This department has set shift patterns based on a 37.5-hour contract, consisting of:


Three weeks of: Monday – Thursday 11:00 – 20:00 and an early finish on a Friday working 11:00 – 18:00

            [PubDate] => 14/11/2018 09:00:00
            [ClosingDate] => 31/05/2019 23:59:00
            [location] => stdClass Object
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            [ref] => DGBRIMH196302
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,300 - £21,158 + Monthly Bonus
        )

    [4] => stdClass Object
        (
            [title] => Customer Service Representative
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/754135?FromSearch=False
            [description] => About Us

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled customer service and sales professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


In November 2018 we started work on a £1.4m Office Refurbishment in Brighton, which is due to be completed in early 2019 and give all our employees a truly world class office to work in
We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 

About the Role

This vacancy is in our multi-skilled Customer Support sales team, meaning that you’ll be the first point of contact for all customers who call us with warranty and insurance related queries. You’ll provide excellent customer service and use your sales skills to give added peace of mind, by up-selling other products that customers can purchase that best suit their needs.

 

This department has flexible shift patterns based on a 37.5-hour contract, between the opening hours below. The Recruitment team will be happy to discuss these in more detail should you be shortlisted for telephone interview.


Monday – F
            [PubDate] => 01/01/2018 09:00:00
            [ClosingDate] => 31/05/2019 23:59:00
            [location] => stdClass Object
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            [salary] => stdClass Object
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            [ref] => DGBRITD196417
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,800 - £21,683 + Monthly Bonus
        )

    [5] => stdClass Object
        (
            [title] => Online Content Developer
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1602795?FromSearch=False
            [description] => Online Content Developer

 

This position will be ideally based in either our Brighton site (or our Nottingham site), and will involve some travel to our other sites as and when required.

 

Working across multiple sites and departments within D&G, the successful Online Content Developer will play a key role in effectively using technology to design, develop and deliver innovative learning solutions for use across the Group that deliver business results and engage learners.

 

In addition, a key area of focus is partnering with the business to understand their needs and engage with users, whilst actively promoting awareness of online learning solutions and the benefits of the Learning Management System.

 

Domestic & General is a company with an ambitious future.  We are keen to establish our organisation as one that pioneers best-in-class customer service. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. This couldn’t be a more exciting time to join us, as we continue to drive one of our sectors’ biggest transformation projects.

  

Key areas of responsibility: 

 


Work collaboratively with the business to design, develop and deliver online learning solutions
Identify and implement areas where learning will make a difference by improving business performance
Use consultancy skills to propose learning solutions that address business needs
Work with SME’s to determine appropriate learning content
Apply instructional design theories to create well structured, engaging courses that educate, embed knowledge and deliver the intended, and measurable results
Develop innovative interactive online learning content using a range of media including audio and video
Ensure that learning is developed to a consistently high quality and meets our company branding guidelines, internal standards and regulatory requ
            [PubDate] => 03/05/2019 13:10:00
            [ClosingDate] => 31/05/2019 23:59:00
            [location] => stdClass Object
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            [salary] => stdClass Object
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            [ref] => DGWIMQJ415914
            [jobDiscipline] => Human Resources / L&D / Recruitment
            [jobLocation] => Brighton
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [6] => stdClass Object
        (
            [title] => Product Marketing Executive
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1606820?FromSearch=False
            [description] => Product Marketing Executive

 

We are recruiting for a Product Marketing Executive to support on all aspects of the product marketing mix in this all-embracing marketing role. The successful individual will be passionate, forward thinking and keen to work within our team to support us to achieve our ambitious targets.


Domestic & General is a company with an ambitious future. We are keen to establish our organisation as one that pioneers best-in-class customer service. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. This couldn’t be a more exciting time to join us, as we continue to drive one of our sectors’ biggest transformation projects.

 

  

Key areas of responsibility:

 


Support the build and launch of new products into the market. Working with our client, digital and customer strategy teams to ensure our products are the best they can be.
Responsible for the management of products pre and post launch and throughout their life cycle.
Investigate and analyse product performance, highlighting success and concerns.
Work collaboratively with numerous internal teams to create value propositions for D&G products ensuring creative materials adhere to brand guidelines.
Collaborate with internal teams on pricing strategy for our product portfolio
Test and trial initiatives whilst monitoring and analysing competitor activity and market trends
Maintain up to date product knowledge to be able to act as the initial point of contact for product marketing
Support the Senior Product Marketing Manager with ad-hoc responsibilities, tasks and projects as required.


 


What are we looking for?

 


Relevant work experience within a marketing position. Any experience within Product marketing is highly advantageous
A passion for marketing and a drive to deliver successful marketing initiatives within a fast-pa
            [PubDate] => 09/05/2019 09:29:00
            [ClosingDate] => 03/06/2019 23:59:00
            [location] => stdClass Object
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            [salary] => stdClass Object
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                )

            [ref] => DGTG417686
            [jobDiscipline] => Marketing / Sales / PR
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [7] => stdClass Object
        (
            [title] => MI Developer
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1617851?FromSearch=False
            [description] => MI Developer 

 

We are currently recruiting for an MI Developer to join our highly successful Finance department. This position can be based in our Wimbledon Head office or based out of our Nottingham site.  

 

The successful individual will report directly to the MI Manager supporting and owning all internal and external reporting. We are seeking a technically minded individual with exceptional analytical skills to develop robust and innovative MI and reporting solutions for Domestic and General.

 

  

Key areas of responsibility:

 


Develop and deliver MI solutions to meet the defined needs of key stakeholders across Domestic and General
Deliver MI Solutions to agreed scope and within set timelines, ensuring robustness and integrity of MI solutions at all times
Work with the MI Development framework to define, design, build, test & deliver MI solutions
Ensure robust control & governance around data, data dictionaries, naming conventions and other tools used to ensure quality of MI
Work with internal teams across the business to share MI best practice and processes
Continuously review MI to ensure utilisation and redesign where required
Build and maintain strong working relationships with key stakeholders whilst promoting the MI function to other areas of the business


 


What are we looking for?

 


Relevant experience within an MI development / Data Analyst position
The ability to produce analysis from data sets within a predefined framework, accurately and on time
Excellent reporting writing experience with the ability to draw insight from data for key stakeholders
Advanced MS Office application skills including intermediate Excel skills
 SQL programming experience is essential for this position
Development languages such as Python, R, C++, .Net etc are desirable
knowledge of or working experience with Power BI, Cognos and MS Azure are advantageous
Analytical approach and solutions focused


 


            [PubDate] => 20/05/2019 15:17:00
            [ClosingDate] => 03/06/2019 23:59:00
            [location] => stdClass Object
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            [salary] => stdClass Object
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            [ref] => DGWIMUR421358
            [jobDiscipline] => Finance MI and Underwriting
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [8] => stdClass Object
        (
            [title] => MI Analyst
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1617932?FromSearch=False
            [description] => MI Analyst

 

We are currently recruiting for an MI Analyst to join our highly successful Finance department. This position can be based in our Wimbledon Head office or based out of our Nottingham site.  

 

The Management Information team are primarily responsible for providing reporting to both Internally and Externally. The successful individual will report to the MI Manager and will ensure all MI reports are delivered with a high degree of accuracy within agreed timescales.  


This is a fantastic opportunity for a technically minded and highly analytical individual who has previous experience creating reports for stakeholders.

 

  

Key areas of responsibility:

 


Work collaboratively with the wider finance and MI team to ensure all MI reports are delivered with high degree of accuracy and to agreed timescales
Update existing reports for the business ensuring that the report is still fit for purpose
Support the wider MI team to define MI best practice and processes
Work with Stakeholders to understand new and future MI needs
Deliver effective MI support via a controlled mailbox facility, answering and dealing with all MI queries
 



What are we looking for?

 


Strong analytical skills with the ability to analyse data
Experience with producing reports for stakeholders
Intermediate Excel skills
 Excellent attention to detail
Enthusiasm and willingness to learn new technologies, processes and procedures


 

 

 In return we offer:

 


Competitive salary plus a discretionary bonus
Pension Scheme - matched contribution up to 5%
25 days annual leave plus the option to purchase an additional 5 days pro rata
Life Assurance (4 x salary)
Free Protection Plan: Register one product for a free protection plan e.g. a domestic appliance, TV or boiler
Salary Finance: an online portal offering lending and saving facilities, financial wellbeing and support services
Health Cash Plan: essential health care access
            [PubDate] => 20/05/2019 15:48:00
            [ClosingDate] => 03/06/2019 23:59:00
            [location] => stdClass Object
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            [salary] => stdClass Object
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            [ref] => DGWIMGU421404
            [jobDiscipline] => Finance MI and Underwriting
            [jobLocation] => Nottingham
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [9] => stdClass Object
        (
            [title] => Brand Executive
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1610296?FromSearch=False
            [description] => Brand Executive

 

We are currently recruiting for a Brand Executive to join our fantastic Marketing department based in our head office in Wimbledon.

 

After substantial investment in our customer proposition, D&G are now looking to strengthen our core brand and begin a new and exciting journey into brand led marketing. 

 

Working with the wider Customer Strategy team, you will be at the forefront of our brand to deliver outstanding marketing across channels, delivering our revenue and brand objectives. This is a fantastic opportunity for an individual with previous brand experience particularly within a transformation environment who thrives in driving change. 


Domestic & General is a company with an ambitious future. We are keen to establish our organisation as one that pioneers best-in-class customer service. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. This couldn’t be a more exciting time to join us, as we continue to drive one of our sectors’ biggest transformation projects.

 

  

Key areas of responsibility:

 


Support the Brand Manager in the creation, development and delivery of strategic brand initiatives, to support the growth of key business projects
Work with our agency partners on the full campaign lifecycle including creating briefs, campaign direction and delivery
Support the wider team on brand and marketing direction across channel, promoting ‘best in class’
Work collaboratively with multiple internal teams to test and define creative direction and to manage internal/external brand engagement and metrics
Manage and support brand strategy plans and work with key teams and stakeholders to deliver against objectives



What are we looking for?

 


Proven work experience within a Brand Marketing position
A strong background in delivering multi-channel marketi
            [PubDate] => 13/05/2019 12:24:00
            [ClosingDate] => 07/06/2019 23:59:00
            [location] => stdClass Object
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                )

            [salary] => stdClass Object
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                )

            [ref] => DGWIMWR418835
            [jobDiscipline] => Marketing / Sales / PR
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [10] => stdClass Object
        (
            [title] => Go To Market Executive
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1613791?FromSearch=False
            [description] => Go To Market Executive 

 

We are currently recruiting for a Go To Market Executive to join our Customer and Product Marketing department based in our head office in Wimbledon.

 

We’re seeking a passionate and ambitious individual who will support the Go To Market Manager in creating and delivering the Go To Market plan. You will own and deliver marketing campaigns across both online and offline marketing channels in line with D&G’s marketing goals.

 

Domestic & General is a company with an ambitious future. We are keen to establish our organisation as one that pioneers best-in-class customer service. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. This couldn’t be a more exciting time to join us, as we continue to drive one of our sectors’ biggest transformation projects.

 

 

  Key areas of responsibility:

 


Support the Go To Market Manager in delivering the Go To Market plan to achieve business objectives
Own and deliver marketing campaigns across both online & offline marketing channels
Liaise with internal stakeholders and follow internal processes to deliver campaigns that are customer-centric, compelling and clearly expressed
Work collaboratively with multiple different internal departments to ensure campaigns meet data protection regulations and regulatory standards
Liaise with Data Science and other internal analytical teams to set up reporting and monitor and present campaign performance
Create and present clear campaign testing plans and deliver these in a timely manner
Execute competitor and market research to identify any trends, key threats and opportunities



What are we looking for?

 


A passion for Marketing with the drive to succeed within a fast paced marketing team
Excellent interpersonal and communication skills with the ability to support, liaise and
            [PubDate] => 15/05/2019 15:55:00
            [ClosingDate] => 07/06/2019 23:59:00
            [location] => stdClass Object
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            [salary] => stdClass Object
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                )

            [ref] => DGWIMKI419966
            [jobDiscipline] => Marketing / Sales / PR
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [11] => stdClass Object
        (
            [title] => Customer Research Executive
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1622855?FromSearch=False
            [description] => We are looking for a Customer Research Executive to join our Insight team based in Wimbledon. Reporting to the Head of Customer Research, the Customer Research Executive will provide valuable support to the business through understanding and delivering insights into our current and future customer.

 

The Customer Research team captures customer insights through bespoke research (qualitative and quantitative), continuous feedback surveys, consumer studies, internal feedback and various internal data sources.

 

Insight at D&G

The vision for Domestic & General (D&G) is to become a world class service organisation enabled for a smart future. Putting the customer first is one of the key routes to achieve that vision. Over the last two years it’s an even bigger focus, leading to setting up an Insight and Strategy team to bring the customer to the forefront to all key decision making. This is a great time to be joining our insights team to help bring this vision to life. 

 

Responsibilities: 


Research projects - producing briefs, reviewing proposals, commissioning external agencies/freelancers, data processing, analytics and pulling primary & secondary data into compelling stories
Customer Survey Feedback – manage and maintain feedback activity through the survey platform (scoping and scripting surveys, analysing datasets, developing reporting mechanisms and communicating findings)
Development and maintenance of D&G’s online continuous feedback platforms
Insight Library – develop and maintain library to help drive business development and innovation
Carry out initial analysis of customer survey data results & communicate to key stakeholders  
Query management - respond to ad-hoc queries on insights


 

The Ideal Candidate: 


Strong analytical and numerical skills
Demonstrates a passion for putting the customer first
Previous experience working within a fast-paced environment
A confi
            [PubDate] => 24/05/2019 12:35:00
            [ClosingDate] => 07/06/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMCI421649
            [jobDiscipline] => Marketing / Sales / PR
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [12] => stdClass Object
        (
            [title] => Knowledge Specialist
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1603029?FromSearch=False
            [description] => Knowledge Specialist 

 

This position will be ideally based in either our Nottingham site (or Brighton), and will involve some travel to our other sites as and when required.

 

We are currently recruiting for a Knowledge Assistant on a permanent basis to support Knowledge Retention and Knowledge Transfer for Contact Centre Agents and Support staff across Domestic and General.

   

Domestic & General is a company with an ambitious future.  We are keen to establish our organisation as one that pioneers best-in-class customer service. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. This couldn’t be a more exciting time to join us, as we continue to drive one of our sectors’ biggest transformation projects.

 

 

Key areas of responsibility: 

 


Supports the Knowledge Specialists in the creation of knowledge content including know-how and current awareness updates
Assists with the identification and collection of knowledge content to be placed on our knowledge system, as well as the review and maintenance of content, including publishing this content to the knowledge system
Assists with initiatives to increase the identification, capture and re-use of knowledge
Conducts daily monitoring of various databases on knowledge resources to support current awareness activity and proactively reports on these
Collaborate with wider team to scope, design and deliver training / workshops on the use of knowledge resources
Participate in knowledge projects across the business according to business needs


 

What are we looking for? 

 


Highly IT literate, including content publishing, database maintenance, ability to upload content to websites, using internal and cloud-based software
Good commercial awareness and a strong interest in the area of Learning and Development is essential
Adaptable and willing to sup
            [PubDate] => 03/05/2019 14:32:00
            [ClosingDate] => 07/06/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMXM415920
            [jobDiscipline] => Human Resources / L&D / Recruitment
            [jobLocation] => Nottingham
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [13] => stdClass Object
        (
            [title] => Customer Acquisition Executive
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1491524?FromSearch=False
            [description] => We are looking for a Customer Acquisition Executive to join our Commercial Delivery team in Wimbledon. This role will support our operational plans to attract new customers via campaigning - including direct mail, e-mail and phone calls (outbound).

 

This role would be ideal for someone with strong analytical skills, good time management and the ability to build relationships with our Operations teams.

 

The Commercial Delivery Team:

This role is part of the Commercial Delivery Team, which looks after both Customer Acquisition and Retention.  The team acts as coordinators between head office and the Contact Centre Operations team. You will also work with the Data Science, Underwriting, Marketing and Product teams.

 

Responsibilities:


Assist in the production of budgets for new business internal channels
Support the delivery of change projects
Analyse large amounts of data across our campaigning channels and provide updates on performance
Collaborate with key stakeholders across D&G - attend weekly progress meetings and site visits when needed


 

The Ideal Candidate:


Strong analytical and numerical skills with the ability to identify trends in data
Excellent stakeholder management skills with the ability to build relationships across teams
Strong written and verbal communication skills
Able to effectively prioritise your workload
Previous experience of working within a busy office-based environment
Educated to Degree level (preferred)


 

Employee Benefits:


Great company culture with fresh fruit deliveries and complimentary hot drinks
Competitive salary and discretionary bonus
Contributory Pension Scheme, matched up to 5%
Salary Finance – a dedicated online portal offering lending and saving facilities, financial wellbeing and support services
Health Cash Plan – claim money back towards essential healthcare, including a virtual GP service)
25 days’ annual leave with an annual option t
            [PubDate] => 09/01/2019 13:16:00
            [ClosingDate] => 07/06/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMVX379919
            [jobDiscipline] => Business Support
            [jobLocation] => London
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [14] => stdClass Object
        (
            [title] => Technical Coordinator
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1578780?FromSearch=False
            [description] => Are you a driven and engaging individual, with an IT and/or data related background?

We now have an exciting opportunity to join our Underwriting team, at our head office in the heart of Wimbledon, as a Technical Coordinator.

 

About the Role

 

The main responsibility of this role is to ensure that correct pricing for our customers is applied across our internal systems, in line with D&G’s pricing strategy, controls and parameters. Working closely with our Underwriting and Pricing teams as well a liaison with IT and other Business areas to ensure new data is fed in to our structure in an appropriate way.

 

You will also be responsible for:

 


Maintaining our rating engine
Coordinating with Underwriting and Pricing to ensure understanding of roll out plans
Ensuring a smooth transition to a new pricing system
Ensuring rates are within expected levels
Investigating rate related errors and working with the Underwriting team to resolve issues
Maintaining documentation to ensure everything is tracked, mapped and appropriate for audit purposes
Be the main IT liaison for the team, in relation to rating and data projects
Testing IT changes to our reporting system from a data perspective
Business testing for new data fields being added to our data structure
 



There has never been a more exciting time to join Domestic & General. Headquartered in South West London, we’re the UK’s leading specialist warranty provider with a presence in 14 countries and a proud 100-year heritage with a strong financial track record. Some of the world’s biggest brand names work with us to provide them with product protection for a broad range of domestic appliances and consumer electronic products, ranging from televisions, washing machines and boilers to laptops, smartphones and tablets.

 

About You

 

To be successful in this role you’ll need to be able to engage, influence and organise others in the bus
            [PubDate] => 08/04/2019 16:13:00
            [ClosingDate] => 07/06/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMSS408400
            [jobDiscipline] => Contact Centre
            [jobLocation] => London
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [15] => stdClass Object
        (
            [title] => Customer Acquisition Executive
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1600424?FromSearch=False
            [description] => We are looking for a Customer Acquisition Executive to join our Commercial Delivery team in Wimbledon. This role will support our operational plans to attract new customers via campaigning - including direct mail, e-mail and phone calls (outbound).

 

This role would be ideal for someone with strong analytical skills, good time management and the ability to build relationships with our Operations teams.

 

The Commercial Delivery Team:

This role is part of the Commercial Delivery Team, which looks after both Customer Acquisition and Retention.  The team acts as coordinators between head office and the Contact Centre Operations team. You will also work with the Data Science, Underwriting, Marketing and Product teams.

 

Responsibilities:


Assist in the production of budgets for new business internal channels
Support the delivery of change projects
Analyse large amounts of data across our campaigning channels and provide updates on performance
Collaborate with key stakeholders across D&G - attend weekly progress meetings and site visits when needed


 

The Ideal Candidate:


Strong analytical and numerical skills with the ability to identify trends in data
Excellent stakeholder management skills with the ability to build relationships across teams
Strong written and verbal communication skills
Able to effectively prioritise your workload
Previous experience of working within a busy office-based environment
Educated to Degree level (preferred)


 

Employee Benefits:


Great company culture with fresh fruit deliveries and complimentary hot drinks
Competitive salary and discretionary bonus
Contributory Pension Scheme, matched up to 5%
Salary Finance – a dedicated online portal offering lending and saving facilities, financial wellbeing and support services
Health Cash Plan – claim money back towards essential healthcare, including a virtual GP service)
25 days’ annual leave with an annual option t
            [PubDate] => 01/05/2019 16:02:00
            [ClosingDate] => 07/06/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMVX379919
            [jobDiscipline] => Business Support
            [jobLocation] => London
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [16] => stdClass Object
        (
            [title] => Senior PMO Analyst
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1622337?FromSearch=False
            [description] => Are you a self-motivated and sharp minded individual, with experience at a senior level within a PMO environment?

 

We now have an exciting new opportunity as a Senior PMO Analyst within our high performing Change function, based in the vibrant city of Nottingham.

 

This is a key role that will support the successful running of the D&G contact centre change process. Our change team work closely with the contact centre and Group Senior teams, to shape how we support and govern our change and transformation to successful outcomes. The role is responsible for reporting, control and the monitoring of all change and projects across the contact centre change team (CCCT) to facilitate clear visibility of progress and challenges.

 

In addition, close consultation with our project managers and delivery teams is required to ensure outputs and updates are accurate, whilst adhering to processes and stage gates. The role is supported by a PMO Analyst who is managed directly by the Change Manager. Whilst we have governance and control in place, the role presents a fantastic opportunity to craft and deliver a PMO function that makes a real difference.

 

Key responsibilities daily include:

 


Be the visible day-to-day PMO representative in the team, keeping PMO at the heart of what we do, whilst managing continual improvement in line with the PMO maturity model
Using Project Online to keep all change activity in a central location
Support the development of change/project and programme management best practice guidelines, templates and their periodic updates
Production of executive level reporting on the CCCT activities, that ensures the Senior team are clear on change progress
Ownership and oversight of our centralised Project Online change database
Facilitate key change/project/programme governance meetings across different locations
Ensure that Change/Project Managers have been trained and developed in the use of governance and best pract
            [PubDate] => 24/05/2019 09:25:00
            [ClosingDate] => 09/06/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTRB422851
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

)
Array
(
    [0] => stdClass Object
        (
            [title] => Customer Research Executive
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1622855?FromSearch=False
            [description] => We are looking for a Customer Research Executive to join our Insight team based in Wimbledon. Reporting to the Head of Customer Research, the Customer Research Executive will provide valuable support to the business through understanding and delivering insights into our current and future customer.

 

The Customer Research team captures customer insights through bespoke research (qualitative and quantitative), continuous feedback surveys, consumer studies, internal feedback and various internal data sources.

 

Insight at D&G

The vision for Domestic & General (D&G) is to become a world class service organisation enabled for a smart future. Putting the customer first is one of the key routes to achieve that vision. Over the last two years it’s an even bigger focus, leading to setting up an Insight and Strategy team to bring the customer to the forefront to all key decision making. This is a great time to be joining our insights team to help bring this vision to life. 

 

Responsibilities: 


Research projects - producing briefs, reviewing proposals, commissioning external agencies/freelancers, data processing, analytics and pulling primary & secondary data into compelling stories
Customer Survey Feedback – manage and maintain feedback activity through the survey platform (scoping and scripting surveys, analysing datasets, developing reporting mechanisms and communicating findings)
Development and maintenance of D&G’s online continuous feedback platforms
Insight Library – develop and maintain library to help drive business development and innovation
Carry out initial analysis of customer survey data results & communicate to key stakeholders  
Query management - respond to ad-hoc queries on insights


 

The Ideal Candidate: 


Strong analytical and numerical skills
Demonstrates a passion for putting the customer first
Previous experience working within a fast-paced environment
A confi
            [PubDate] => 24/05/2019 12:35:00
            [ClosingDate] => 07/06/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMCI421649
            [jobDiscipline] => Marketing / Sales / PR
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [1] => stdClass Object
        (
            [title] => Senior PMO Analyst
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1622337?FromSearch=False
            [description] => Are you a self-motivated and sharp minded individual, with experience at a senior level within a PMO environment?

 

We now have an exciting new opportunity as a Senior PMO Analyst within our high performing Change function, based in the vibrant city of Nottingham.

 

This is a key role that will support the successful running of the D&G contact centre change process. Our change team work closely with the contact centre and Group Senior teams, to shape how we support and govern our change and transformation to successful outcomes. The role is responsible for reporting, control and the monitoring of all change and projects across the contact centre change team (CCCT) to facilitate clear visibility of progress and challenges.

 

In addition, close consultation with our project managers and delivery teams is required to ensure outputs and updates are accurate, whilst adhering to processes and stage gates. The role is supported by a PMO Analyst who is managed directly by the Change Manager. Whilst we have governance and control in place, the role presents a fantastic opportunity to craft and deliver a PMO function that makes a real difference.

 

Key responsibilities daily include:

 


Be the visible day-to-day PMO representative in the team, keeping PMO at the heart of what we do, whilst managing continual improvement in line with the PMO maturity model
Using Project Online to keep all change activity in a central location
Support the development of change/project and programme management best practice guidelines, templates and their periodic updates
Production of executive level reporting on the CCCT activities, that ensures the Senior team are clear on change progress
Ownership and oversight of our centralised Project Online change database
Facilitate key change/project/programme governance meetings across different locations
Ensure that Change/Project Managers have been trained and developed in the use of governance and best pract
            [PubDate] => 24/05/2019 09:25:00
            [ClosingDate] => 09/06/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTRB422851
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [2] => stdClass Object
        (
            [title] => MI Analyst
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1617932?FromSearch=False
            [description] => MI Analyst

 

We are currently recruiting for an MI Analyst to join our highly successful Finance department. This position can be based in our Wimbledon Head office or based out of our Nottingham site.  

 

The Management Information team are primarily responsible for providing reporting to both Internally and Externally. The successful individual will report to the MI Manager and will ensure all MI reports are delivered with a high degree of accuracy within agreed timescales.  


This is a fantastic opportunity for a technically minded and highly analytical individual who has previous experience creating reports for stakeholders.

 

  

Key areas of responsibility:

 


Work collaboratively with the wider finance and MI team to ensure all MI reports are delivered with high degree of accuracy and to agreed timescales
Update existing reports for the business ensuring that the report is still fit for purpose
Support the wider MI team to define MI best practice and processes
Work with Stakeholders to understand new and future MI needs
Deliver effective MI support via a controlled mailbox facility, answering and dealing with all MI queries
 



What are we looking for?

 


Strong analytical skills with the ability to analyse data
Experience with producing reports for stakeholders
Intermediate Excel skills
 Excellent attention to detail
Enthusiasm and willingness to learn new technologies, processes and procedures


 

 

 In return we offer:

 


Competitive salary plus a discretionary bonus
Pension Scheme - matched contribution up to 5%
25 days annual leave plus the option to purchase an additional 5 days pro rata
Life Assurance (4 x salary)
Free Protection Plan: Register one product for a free protection plan e.g. a domestic appliance, TV or boiler
Salary Finance: an online portal offering lending and saving facilities, financial wellbeing and support services
Health Cash Plan: essential health care access
            [PubDate] => 20/05/2019 15:48:00
            [ClosingDate] => 03/06/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMGU421404
            [jobDiscipline] => Finance MI and Underwriting
            [jobLocation] => Nottingham
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [3] => stdClass Object
        (
            [title] => MI Developer
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1617851?FromSearch=False
            [description] => MI Developer 

 

We are currently recruiting for an MI Developer to join our highly successful Finance department. This position can be based in our Wimbledon Head office or based out of our Nottingham site.  

 

The successful individual will report directly to the MI Manager supporting and owning all internal and external reporting. We are seeking a technically minded individual with exceptional analytical skills to develop robust and innovative MI and reporting solutions for Domestic and General.

 

  

Key areas of responsibility:

 


Develop and deliver MI solutions to meet the defined needs of key stakeholders across Domestic and General
Deliver MI Solutions to agreed scope and within set timelines, ensuring robustness and integrity of MI solutions at all times
Work with the MI Development framework to define, design, build, test & deliver MI solutions
Ensure robust control & governance around data, data dictionaries, naming conventions and other tools used to ensure quality of MI
Work with internal teams across the business to share MI best practice and processes
Continuously review MI to ensure utilisation and redesign where required
Build and maintain strong working relationships with key stakeholders whilst promoting the MI function to other areas of the business


 


What are we looking for?

 


Relevant experience within an MI development / Data Analyst position
The ability to produce analysis from data sets within a predefined framework, accurately and on time
Excellent reporting writing experience with the ability to draw insight from data for key stakeholders
Advanced MS Office application skills including intermediate Excel skills
 SQL programming experience is essential for this position
Development languages such as Python, R, C++, .Net etc are desirable
knowledge of or working experience with Power BI, Cognos and MS Azure are advantageous
Analytical approach and solutions focused


 


            [PubDate] => 20/05/2019 15:17:00
            [ClosingDate] => 03/06/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMUR421358
            [jobDiscipline] => Finance MI and Underwriting
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [4] => stdClass Object
        (
            [title] => Go To Market Executive
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1613791?FromSearch=False
            [description] => Go To Market Executive 

 

We are currently recruiting for a Go To Market Executive to join our Customer and Product Marketing department based in our head office in Wimbledon.

 

We’re seeking a passionate and ambitious individual who will support the Go To Market Manager in creating and delivering the Go To Market plan. You will own and deliver marketing campaigns across both online and offline marketing channels in line with D&G’s marketing goals.

 

Domestic & General is a company with an ambitious future. We are keen to establish our organisation as one that pioneers best-in-class customer service. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. This couldn’t be a more exciting time to join us, as we continue to drive one of our sectors’ biggest transformation projects.

 

 

  Key areas of responsibility:

 


Support the Go To Market Manager in delivering the Go To Market plan to achieve business objectives
Own and deliver marketing campaigns across both online & offline marketing channels
Liaise with internal stakeholders and follow internal processes to deliver campaigns that are customer-centric, compelling and clearly expressed
Work collaboratively with multiple different internal departments to ensure campaigns meet data protection regulations and regulatory standards
Liaise with Data Science and other internal analytical teams to set up reporting and monitor and present campaign performance
Create and present clear campaign testing plans and deliver these in a timely manner
Execute competitor and market research to identify any trends, key threats and opportunities



What are we looking for?

 


A passion for Marketing with the drive to succeed within a fast paced marketing team
Excellent interpersonal and communication skills with the ability to support, liaise and
            [PubDate] => 15/05/2019 15:55:00
            [ClosingDate] => 07/06/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMKI419966
            [jobDiscipline] => Marketing / Sales / PR
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [5] => stdClass Object
        (
            [title] => Brand Executive
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1610296?FromSearch=False
            [description] => Brand Executive

 

We are currently recruiting for a Brand Executive to join our fantastic Marketing department based in our head office in Wimbledon.

 

After substantial investment in our customer proposition, D&G are now looking to strengthen our core brand and begin a new and exciting journey into brand led marketing. 

 

Working with the wider Customer Strategy team, you will be at the forefront of our brand to deliver outstanding marketing across channels, delivering our revenue and brand objectives. This is a fantastic opportunity for an individual with previous brand experience particularly within a transformation environment who thrives in driving change. 


Domestic & General is a company with an ambitious future. We are keen to establish our organisation as one that pioneers best-in-class customer service. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. This couldn’t be a more exciting time to join us, as we continue to drive one of our sectors’ biggest transformation projects.

 

  

Key areas of responsibility:

 


Support the Brand Manager in the creation, development and delivery of strategic brand initiatives, to support the growth of key business projects
Work with our agency partners on the full campaign lifecycle including creating briefs, campaign direction and delivery
Support the wider team on brand and marketing direction across channel, promoting ‘best in class’
Work collaboratively with multiple internal teams to test and define creative direction and to manage internal/external brand engagement and metrics
Manage and support brand strategy plans and work with key teams and stakeholders to deliver against objectives



What are we looking for?

 


Proven work experience within a Brand Marketing position
A strong background in delivering multi-channel marketi
            [PubDate] => 13/05/2019 12:24:00
            [ClosingDate] => 07/06/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMWR418835
            [jobDiscipline] => Marketing / Sales / PR
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [6] => stdClass Object
        (
            [title] => Product Marketing Executive
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1606820?FromSearch=False
            [description] => Product Marketing Executive

 

We are recruiting for a Product Marketing Executive to support on all aspects of the product marketing mix in this all-embracing marketing role. The successful individual will be passionate, forward thinking and keen to work within our team to support us to achieve our ambitious targets.


Domestic & General is a company with an ambitious future. We are keen to establish our organisation as one that pioneers best-in-class customer service. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. This couldn’t be a more exciting time to join us, as we continue to drive one of our sectors’ biggest transformation projects.

 

  

Key areas of responsibility:

 


Support the build and launch of new products into the market. Working with our client, digital and customer strategy teams to ensure our products are the best they can be.
Responsible for the management of products pre and post launch and throughout their life cycle.
Investigate and analyse product performance, highlighting success and concerns.
Work collaboratively with numerous internal teams to create value propositions for D&G products ensuring creative materials adhere to brand guidelines.
Collaborate with internal teams on pricing strategy for our product portfolio
Test and trial initiatives whilst monitoring and analysing competitor activity and market trends
Maintain up to date product knowledge to be able to act as the initial point of contact for product marketing
Support the Senior Product Marketing Manager with ad-hoc responsibilities, tasks and projects as required.


 


What are we looking for?

 


Relevant work experience within a marketing position. Any experience within Product marketing is highly advantageous
A passion for marketing and a drive to deliver successful marketing initiatives within a fast-pa
            [PubDate] => 09/05/2019 09:29:00
            [ClosingDate] => 03/06/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGTG417686
            [jobDiscipline] => Marketing / Sales / PR
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [7] => stdClass Object
        (
            [title] => Knowledge Specialist
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1603029?FromSearch=False
            [description] => Knowledge Specialist 

 

This position will be ideally based in either our Nottingham site (or Brighton), and will involve some travel to our other sites as and when required.

 

We are currently recruiting for a Knowledge Assistant on a permanent basis to support Knowledge Retention and Knowledge Transfer for Contact Centre Agents and Support staff across Domestic and General.

   

Domestic & General is a company with an ambitious future.  We are keen to establish our organisation as one that pioneers best-in-class customer service. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. This couldn’t be a more exciting time to join us, as we continue to drive one of our sectors’ biggest transformation projects.

 

 

Key areas of responsibility: 

 


Supports the Knowledge Specialists in the creation of knowledge content including know-how and current awareness updates
Assists with the identification and collection of knowledge content to be placed on our knowledge system, as well as the review and maintenance of content, including publishing this content to the knowledge system
Assists with initiatives to increase the identification, capture and re-use of knowledge
Conducts daily monitoring of various databases on knowledge resources to support current awareness activity and proactively reports on these
Collaborate with wider team to scope, design and deliver training / workshops on the use of knowledge resources
Participate in knowledge projects across the business according to business needs


 

What are we looking for? 

 


Highly IT literate, including content publishing, database maintenance, ability to upload content to websites, using internal and cloud-based software
Good commercial awareness and a strong interest in the area of Learning and Development is essential
Adaptable and willing to sup
            [PubDate] => 03/05/2019 14:32:00
            [ClosingDate] => 07/06/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMXM415920
            [jobDiscipline] => Human Resources / L&D / Recruitment
            [jobLocation] => Nottingham
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [8] => stdClass Object
        (
            [title] => Online Content Developer
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1602795?FromSearch=False
            [description] => Online Content Developer

 

This position will be ideally based in either our Brighton site (or our Nottingham site), and will involve some travel to our other sites as and when required.

 

Working across multiple sites and departments within D&G, the successful Online Content Developer will play a key role in effectively using technology to design, develop and deliver innovative learning solutions for use across the Group that deliver business results and engage learners.

 

In addition, a key area of focus is partnering with the business to understand their needs and engage with users, whilst actively promoting awareness of online learning solutions and the benefits of the Learning Management System.

 

Domestic & General is a company with an ambitious future.  We are keen to establish our organisation as one that pioneers best-in-class customer service. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. This couldn’t be a more exciting time to join us, as we continue to drive one of our sectors’ biggest transformation projects.

  

Key areas of responsibility: 

 


Work collaboratively with the business to design, develop and deliver online learning solutions
Identify and implement areas where learning will make a difference by improving business performance
Use consultancy skills to propose learning solutions that address business needs
Work with SME’s to determine appropriate learning content
Apply instructional design theories to create well structured, engaging courses that educate, embed knowledge and deliver the intended, and measurable results
Develop innovative interactive online learning content using a range of media including audio and video
Ensure that learning is developed to a consistently high quality and meets our company branding guidelines, internal standards and regulatory requ
            [PubDate] => 03/05/2019 13:10:00
            [ClosingDate] => 31/05/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMQJ415914
            [jobDiscipline] => Human Resources / L&D / Recruitment
            [jobLocation] => Brighton
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [9] => stdClass Object
        (
            [title] => Customer Acquisition Executive
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1600424?FromSearch=False
            [description] => We are looking for a Customer Acquisition Executive to join our Commercial Delivery team in Wimbledon. This role will support our operational plans to attract new customers via campaigning - including direct mail, e-mail and phone calls (outbound).

 

This role would be ideal for someone with strong analytical skills, good time management and the ability to build relationships with our Operations teams.

 

The Commercial Delivery Team:

This role is part of the Commercial Delivery Team, which looks after both Customer Acquisition and Retention.  The team acts as coordinators between head office and the Contact Centre Operations team. You will also work with the Data Science, Underwriting, Marketing and Product teams.

 

Responsibilities:


Assist in the production of budgets for new business internal channels
Support the delivery of change projects
Analyse large amounts of data across our campaigning channels and provide updates on performance
Collaborate with key stakeholders across D&G - attend weekly progress meetings and site visits when needed


 

The Ideal Candidate:


Strong analytical and numerical skills with the ability to identify trends in data
Excellent stakeholder management skills with the ability to build relationships across teams
Strong written and verbal communication skills
Able to effectively prioritise your workload
Previous experience of working within a busy office-based environment
Educated to Degree level (preferred)


 

Employee Benefits:


Great company culture with fresh fruit deliveries and complimentary hot drinks
Competitive salary and discretionary bonus
Contributory Pension Scheme, matched up to 5%
Salary Finance – a dedicated online portal offering lending and saving facilities, financial wellbeing and support services
Health Cash Plan – claim money back towards essential healthcare, including a virtual GP service)
25 days’ annual leave with an annual option t
            [PubDate] => 01/05/2019 16:02:00
            [ClosingDate] => 07/06/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMVX379919
            [jobDiscipline] => Business Support
            [jobLocation] => London
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [10] => stdClass Object
        (
            [title] => Technical Coordinator
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1578780?FromSearch=False
            [description] => Are you a driven and engaging individual, with an IT and/or data related background?

We now have an exciting opportunity to join our Underwriting team, at our head office in the heart of Wimbledon, as a Technical Coordinator.

 

About the Role

 

The main responsibility of this role is to ensure that correct pricing for our customers is applied across our internal systems, in line with D&G’s pricing strategy, controls and parameters. Working closely with our Underwriting and Pricing teams as well a liaison with IT and other Business areas to ensure new data is fed in to our structure in an appropriate way.

 

You will also be responsible for:

 


Maintaining our rating engine
Coordinating with Underwriting and Pricing to ensure understanding of roll out plans
Ensuring a smooth transition to a new pricing system
Ensuring rates are within expected levels
Investigating rate related errors and working with the Underwriting team to resolve issues
Maintaining documentation to ensure everything is tracked, mapped and appropriate for audit purposes
Be the main IT liaison for the team, in relation to rating and data projects
Testing IT changes to our reporting system from a data perspective
Business testing for new data fields being added to our data structure
 



There has never been a more exciting time to join Domestic & General. Headquartered in South West London, we’re the UK’s leading specialist warranty provider with a presence in 14 countries and a proud 100-year heritage with a strong financial track record. Some of the world’s biggest brand names work with us to provide them with product protection for a broad range of domestic appliances and consumer electronic products, ranging from televisions, washing machines and boilers to laptops, smartphones and tablets.

 

About You

 

To be successful in this role you’ll need to be able to engage, influence and organise others in the bus
            [PubDate] => 08/04/2019 16:13:00
            [ClosingDate] => 07/06/2019 23:59:00
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            [ref] => DGWIMSS408400
            [jobDiscipline] => Contact Centre
            [jobLocation] => London
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [11] => stdClass Object
        (
            [title] => Head of Sales
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1565862?FromSearch=False
            [description] => Do you have a strong background working within a B2C contact centre sales environment, from an operational and support perspective, with a demonstrable track record of delivering consistent sales growth through continual improvement and innovation?

 

We now have an exciting new opportunity to join Domestic & General at our Nottingham contact centre as Head of Sales.

 

At Domestic and General, we are proud of our market position as the UK’s leading warranty protection provider with a customer base in excess of 16 million, having doubled our growth in the last 5 years. As we continue on a significant transformation journey, this role will play a pivotal part in the continued success and performance of our contact centre operation.

 

The Role

 

On a day to day basis, this new role will focus on the following, key responsibilities:

 


Working with the Site Director and Operations Managers to ensure consistent achievement of sales conversion targets across the different departments and sales channels in Nottingham.
Identify and implement initiatives, both strategic and tactical, to improve sales capability and performance
Responsible for ensuring Operations Managers understand trading performance for their area and key business priorities within the trading agenda, to allow them to prioritise and support.
Collaborate with the Channel Team and Operations Managers to develop and deliver a sales plan for each Channel to maximise performance
Work with Operations Managers to set appropriate targets for Team Leaders and Agents
Collaborate with Channel, Client, Pricing, Customer Strategy and Compliance teams to ensure we continually optimise sales channels in relation to products, pricing and scripting
Be the point of contact for sales-related change within Nottingham and work closely with the Change Team for quick and effective execution
Ensure the tactical incentive budget is utilised affectively and maximised ROI and engagement
            [PubDate] => 26/03/2019 16:32:00
            [ClosingDate] => 31/05/2019 23:59:00
            [location] => stdClass Object
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            [ref] => DGNOTQC403945
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => Competitive
        )

    [12] => stdClass Object
        (
            [title] => Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1561054?FromSearch=False
            [description] => There’s a new starting salary of £18,380 which increases to £20,150 after 6 months! To recognise the achievements of skilled Customer Sales Representatives, there is also the opportunity to earn up to £5040 per year in bonus!


Domestic & General is transforming it’s call centres, apply now for start dates in 2019!


• Do you thrive on delivering sales results?
• Does exceeding targets come naturally to you?
• Are you passionate about your performance and development?

 

We’re looking for skilled customer sales advisors dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen.


So, what else is changing? Here’s a taster:


• Newly refurbished offices
• Attractive bonus package
• Increased annual leave
• Earning potential of up to £25,190
• We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
• We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views

 

About the role


We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.
As a Sales Advisor, you’ll work in partnership with our brands, making our customers aware of the additional products they can purchase for added peace of mind. You will eng
            [PubDate] => 21/03/2019 13:37:00
            [ClosingDate] => 31/05/2019 10:00:00
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            [salary] => stdClass Object
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            [ref] => DGNOTGB196410
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,150 + up to £5,040 bonus per annum
        )

    [13] => stdClass Object
        (
            [title] => Employee Relations Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1535759?FromSearch=False
            [description] => We have a fantastic permanent opportunity for an Employee Relations Advisor to join our HR team here at Domestic & General in Brighton.

 

Reporting to the Head of Employee Relations, as an Employee Relations Advisor you will give vital support and framework to people managers, providing them with the skills and confidence to effectively manage their teams. Working within one of our busy UK Contact Centres this is a fast paced and rewarding opportunity for someone looking to progress their career within Employee Relations.

 

There has never been a more exciting time to join Domestic & General. Headquartered in South West London, we’re the UK’s leading specialist warranty provider with a presence in 14 countries and a proud 100-year heritage with a strong financial track record. 

 

Key role responsibilities: 

 


Provide support and framework to people managers providing them with the skills and confidence they need to take accountability for their people issues
Effective management of ER cases supporting outcomes which are aligned to D&G’s Culture & Values. This will include but not limited to disciplinary, grievances, investigations, appeals, and capability procedures
Supporting broader ER activity including restructuring and policy development
Effective relationship management and partnering with Occupational Health to deliver an effective well-being strategy
Providing coaching, support and professional development for people managers
Effective HR Risk Management
Reporting, analytics and people insights


 

Skills and experience:

 


Sound knowledge of Employment law and HR best practice
HR experience in a contact centre environment would be ideal, or if not a similar environment
Managing employee relations cases / issues
Strong communications skills
Exceptional stakeholder management experience
Able to build plan and prioritise activities to deliver
Proactive
Team player
Strong dec
            [PubDate] => 25/02/2019 16:55:00
            [ClosingDate] => 28/05/2019 23:59:00
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            [salary] => stdClass Object
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            [ref] => DGBRIUD253974
            [jobDiscipline] => Human Resources / L&D / Recruitment
            [jobLocation] => Brighton
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [14] => stdClass Object
        (
            [title] => Customer Acquisition Executive
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1491524?FromSearch=False
            [description] => We are looking for a Customer Acquisition Executive to join our Commercial Delivery team in Wimbledon. This role will support our operational plans to attract new customers via campaigning - including direct mail, e-mail and phone calls (outbound).

 

This role would be ideal for someone with strong analytical skills, good time management and the ability to build relationships with our Operations teams.

 

The Commercial Delivery Team:

This role is part of the Commercial Delivery Team, which looks after both Customer Acquisition and Retention.  The team acts as coordinators between head office and the Contact Centre Operations team. You will also work with the Data Science, Underwriting, Marketing and Product teams.

 

Responsibilities:


Assist in the production of budgets for new business internal channels
Support the delivery of change projects
Analyse large amounts of data across our campaigning channels and provide updates on performance
Collaborate with key stakeholders across D&G - attend weekly progress meetings and site visits when needed


 

The Ideal Candidate:


Strong analytical and numerical skills with the ability to identify trends in data
Excellent stakeholder management skills with the ability to build relationships across teams
Strong written and verbal communication skills
Able to effectively prioritise your workload
Previous experience of working within a busy office-based environment
Educated to Degree level (preferred)


 

Employee Benefits:


Great company culture with fresh fruit deliveries and complimentary hot drinks
Competitive salary and discretionary bonus
Contributory Pension Scheme, matched up to 5%
Salary Finance – a dedicated online portal offering lending and saving facilities, financial wellbeing and support services
Health Cash Plan – claim money back towards essential healthcare, including a virtual GP service)
25 days’ annual leave with an annual option t
            [PubDate] => 09/01/2019 13:16:00
            [ClosingDate] => 07/06/2019 23:59:00
            [location] => stdClass Object
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                )

            [salary] => stdClass Object
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            [ref] => DGWIMVX379919
            [jobDiscipline] => Business Support
            [jobLocation] => London
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [15] => stdClass Object
        (
            [title] => Sales Advisor - Sky Outbound
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/750387?FromSearch=False
            [description] => About Us

 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled sales professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


In November 2018 we started work on a £1.4m Office Refurbishment in Brighton, which is due to be completed in early 2019 and give all our employees a truly world class office to work in
We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 

About the Role

 

As a Sales Advisor in our Sky Outbound team, you will be an ambassador of our Sky campaign. You will represent and promote this well-known household brand, making our customers aware of the additional products they can purchase for added peace of mind. You will be making outbound sales calls to Sky’s warm customer base, who will benefit from your expert guidance to purchase products and packages that best suit their needs.

 

This department has set shift patterns based on a 37.5-hour contract, consisting of:


Three weeks of: Monday – Thursday 11:00 – 20:00 and an early finish on a Friday working 11:00 – 18:00

            [PubDate] => 14/11/2018 09:00:00
            [ClosingDate] => 31/05/2019 23:59:00
            [location] => stdClass Object
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                )

            [salary] => stdClass Object
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                )

            [ref] => DGBRIMH196302
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,300 - £21,158 + Monthly Bonus
        )

    [16] => stdClass Object
        (
            [title] => Customer Service Representative
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/754135?FromSearch=False
            [description] => About Us

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled customer service and sales professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


In November 2018 we started work on a £1.4m Office Refurbishment in Brighton, which is due to be completed in early 2019 and give all our employees a truly world class office to work in
We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 

About the Role

This vacancy is in our multi-skilled Customer Support sales team, meaning that you’ll be the first point of contact for all customers who call us with warranty and insurance related queries. You’ll provide excellent customer service and use your sales skills to give added peace of mind, by up-selling other products that customers can purchase that best suit their needs.

 

This department has flexible shift patterns based on a 37.5-hour contract, between the opening hours below. The Recruitment team will be happy to discuss these in more detail should you be shortlisted for telephone interview.


Monday – F
            [PubDate] => 01/01/2018 09:00:00
            [ClosingDate] => 31/05/2019 23:59:00
            [location] => stdClass Object
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                )

            [salary] => stdClass Object
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                )

            [ref] => DGBRITD196417
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,800 - £21,683 + Monthly Bonus
        )

)

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100yrs

We are over 100 years old

2,000+

Over 2000 employees internationally

15million

More than 15 million customers

Global

An international business with 4 offices in the UK

18million

Over 18 million appliances protected

14k+

14,100 applications last year

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