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Latest Vacancies

Array
(
    [0] => stdClass Object
        (
            [title] => Resourcing Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1877678?FromSearch=False
            [description] => Are you an experienced Recruiter who thrives on working in a busy, fast-paced environment? Want an opportunity to further your career within a growing organisation? If so, we may have just what you're looking for!  

 

At Domestic & General we are currently on the lookout for a Resourcing Advisor to join our skilled in-house Recruitment team on a full time, permanent basis. Based within our Brighton Contact Centre and reporting to the Head of Resourcing, you will work closely with our partner agency to deliver intakes of high-volume roles that are fundamental to the success of our business in providing a first-class customer journey.

            [PubDate] => 06/02/2020 15:41:00
            [ClosingDate] => 27/02/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRIWG477338
            [jobDiscipline] => Human Resources / L&D / Recruitment
            [jobLocation] => Brighton
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [1] => stdClass Object
        (
            [title] => Project Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1879011?FromSearch=False
            [description] => We are looking for a Project Manager to join our International team in Wimbledon, on a 12 months fixed term contract. This role will be managing a new market entry project; setting up of a new company including licensing and go to market materials.

 

Our Project Managers sit within our Technology and Change team. As Project Manager, you will own and manage all phases of the project from start of Discovery Phase through to end of Early Life Support. This includes scoping, design and implementation of allocated projects, and to ensure the delivery of the project to time, cost and quality targets to achieve the agreed goals of the project/programme.

 

New Market Entry Project 

This role will manage a new market entry, specifically the service licenses, registration materials, plan documents, finance operations set-up and Management Information (MI). This role will ensure the critical path activities are managed to the plan. This role will focus on the licensing, whereas other Project Managers will look at the Contact Centre, Service Operations, Digital and Technology projects.

 

Key Responsibilities 


Set up the Project with clear definition and measurable success criteria and objectives for each through a Project Initiation Document.
Delivery of all phases of assigned projects to time, cost and quality targets to achieve the agreed goals of the project. 
Own the day-to-day relationship with the business customer and communication with key stakeholders, building strong working relationships with internal customers and Technology & Change stakeholders to ensure buy-in, commitment to deliver and proactive resolution of issues.
Day to day responsibility for ensuring the budgetary targets are achieved or exceeded
Working with Delivery Leads to agree resourcing required to deliver the project.


 

The Ideal Candidate

We are looking for an individual who has managed business projects, rather than technology projects (we have a team w
            [PubDate] => 07/02/2020 15:25:00
            [ClosingDate] => 28/02/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMIN507675
            [jobDiscipline] => International
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [2] => stdClass Object
        (
            [title] => Copywriter
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1881839?FromSearch=False
            [description] => CREATIVE AND COMPLIANT

 

Copywriter

 

Being a Copywriter for the in-house Creative team for the UK’s leading warranty provider is a balancing act between being creative and being compliant. It’s a challenge, but one with unexpected rewards. Join us and you’ll be an integral part of an enthusiastic team who are proud to help over 9 million customers protect, fix and replace the things that keep your home running.

 

We communicate with our customers mainly through direct mail and online, but you’ll also work across a huge variety of corporate and marketing communications. In order to consistently produce high-quality, engaging, innovative and compliant copy, you’ll work closely with a Senior Copywriter, Designers, Brand team and Financial Promotions team. Everything you create will be written and developed with the target audience and their customer journey at the forefront of your mind.

 

At times it can feel restrictive, but we’re looking for someone who looks for solutions to challenges, someone who’s passionate about best practice and can confidently challenge the status quo. We’re in the processing of changing, of embracing new opportunities and evolving as a business. This is an exciting time to join us and to make this role your own.

 

If you have a meticulous attention to detail, experience of Copywriting (not necessarily within the insurance or financial industries), are highly motivated and have a portfolio of strong creative executions with solid rationales we’d love to hear from you.

 

 Employee Benefits: 


Competitive salary plus a discretionary bonus
Pension Scheme - matched contribution up to 5%
25 days annual leave plus the option to purchase an additional 5 days pro rata
Life Assurance (4 x salary)
Free Protection Plan: Register one product for a free protection plan e.g. a domestic appliance, TV or boiler
Salary Finance: an online portal offering lendin
            [PubDate] => 11/02/2020 15:47:00
            [ClosingDate] => 28/02/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMTL508597
            [jobDiscipline] => Marketing / Sales / PR
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [3] => stdClass Object
        (
            [title] => Information Security Assurance Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1884262?FromSearch=False
            [description] => We are looking for an Information Security Assurance Manager to support our Chief Information Security Officer, based at our Wimbledon head office. This role has a strong focus on assurance.

 

This is an exciting time to join the team as we are expanding our capabilities. We are currently working on our InfoSec Roadmap which will drive further initiatives going forward. Information and Cyber Security is a constantly evolving environment which offers each team member opportunities to learn and develop. This vacancy has arisen as we have recently promoted a Senior Manager to the Head of Information Security. D&G offers great opportunities for their employees to continue progressing with their careers.

 

Responsibilities: 


Provide corporate-wide security management to ensure that information assets are adequately protected
Process owner of all ongoing activities related to the availability, integrity and confidentiality of customers, business, business partners and employee’s data
To identify, evaluate and report on information security risks in a manner that meets compliance and regulatory requirements. To work with the business to implement practices that meet defined policies and standards for information security
External & Internal Audit oversight          
Governance, Risk and Compliance – perform end to end Assurance review including control evaluation and reporting activities          
Team management – ensuring strong communication and collaboration
Project review and authorisation
Facilitate information security risk assessment process, including reporting and oversight of remediation efforts
Ensure management are aware of any security implications that would impact the business and clients


 

Skills and Experience:   


Previous experience in a combination of risk management, assurance, information security and IT roles
Previous experience with contract and vendor negotiations
Knowledge of securi
            [PubDate] => 13/02/2020 14:43:00
            [ClosingDate] => 28/02/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMSQ374870
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitve
        )

    [4] => stdClass Object
        (
            [title] => Information Security Assurance Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1477881?FromSearch=False
            [description] => We are looking for an experienced Information Security Manager to join our Group Head Office in Wimbledon. Reporting directly to our Chief Information Security Officer (CISO), this role will help to protect our data and drive the overall information security plan for the business.

 

This is a great opportunity for an experienced Security professional. This role can offer short to long term career opportunities for an ambitious individual looking to head up a Security team in the near future.

 

Responsibilities


Process owner of all ongoing activities related to the availability, integrity and confidentiality of customers, business, business partners and employee’s data
Provide corporate-wide security management to ensure that information assets are adequately protected
Design and development of security solutions and services
Facilitate information security risk assessment process & audit - reporting and oversight
As the senior within the team, able to offer coaching and advise to other Security professionals within the team
Incident Management – identify, evaluate and report on information security risks in a manner that meets compliance and regulatory requirements
Process Implementation - work with function heads to ensure practices meet defined policies and standards for information security


 

The Ideal Candidate


Professional security qualifications and certifications such as CISSP, CISM, CISA or equivalent
Knowledge of security and control frameworks such as ISO 27001, CobiT and ITIL
Broad knowledge of IT architecture and underpinning technologies
Knowledge of technological trends and developments in the area of Cyber Threat mitigation, information security and risk management
Experience in a combination of Risk Management, Information Security and IT roles
Experience in contract and vendor negotiations
Experience in coaching and supporting junior members of staff
Excellent written and verbal communicatio
            [PubDate] => 19/12/2018 11:15:00
            [ClosingDate] => 28/02/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMSQ374870
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitve
        )

    [5] => stdClass Object
        (
            [title] => Digital Analyst
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1658510?FromSearch=False
            [description] => We are searching for a talented Digital Analyst to join Domestic & General and deliver analysis and insights on the performance across our digital properties. Reporting to the Head of Digital Analytics, the successful candidate will be responsible for tagging, reporting and data analysis across Domestic & General websites and mobile apps.

 

Responsibilities:


Digital Analytics tags management, tagging specs development and data validation
Manage and develop accurate web analytics reports and dashboards, ensuring they are focused on improving business performance
Provide insights on website performance and make recommendations for the improvements
User journey analysis


 

Essential Requirements:


Experience in digital analytics within a business environment: implementation, reporting and data analysis
Ability to recognise data patterns, analyse trends and generate business insights
Experience of communicating findings and working effectively with stakeholders across multiple departments
Highly numerate with a great attention to detail
Strong communication skills


 

 Technical Skills:


Experience with tag management tools, for example Google Tag Manager
Experience in using standard web analytics tools such as Google Analytics, Adobe Analytics (Omniture Site Catalyst), etc.
Strong MS Excel skills (pivot tables, vlook ups, etc.)
Experience with online testing and conversion rate optimisation
Google Analytics qualification (desirable)
Good understanding of java script (desirable)
Experience with Google Big Query (desirable)


 

Employee Benefits: 


Competitive salary plus a discretionary bonus
Pension Contributions
Life assurance
25 days holiday plus the option to purchase an additional 5 days pro rata
Health Cash Plan: essential health care access, including a 24/7 virtual doctor
Cycle to Work Scheme: bike & cycling equipment worth up to £1,000
D&G Discounts Benefits Website: exclusive sh
            [PubDate] => 01/07/2019 09:37:00
            [ClosingDate] => 28/02/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMKF435915
            [jobDiscipline] => Business Support
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [6] => stdClass Object
        (
            [title] => Digital Analyst
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1689229?FromSearch=False
            [description] => We are searching for a talented Digital Analyst to join Domestic & General and deliver analysis and insights on the performance across our digital properties. Reporting to the Head of Digital Analytics, the successful candidate will be responsible for tagging, reporting and data analysis across Domestic & General websites and mobile apps.

 

Responsibilities:


Digital Analytics tags management, tagging specs development and data validation
Manage and develop accurate web analytics reports and dashboards, ensuring they are focused on improving business performance
Provide insights on website performance and make recommendations for the improvements
User journey analysis


 

Essential Requirements:


Experience in digital analytics within a business environment: implementation, reporting and data analysis
Ability to recognise data patterns, analyse trends and generate business insights
Experience of communicating findings and working effectively with stakeholders across multiple departments
Highly numerate with a great attention to detail
Strong communication skills


 

 Technical Skills:


Experience with tag management tools, for example Google Tag Manager
Experience in using standard web analytics tools such as Google Analytics, Adobe Analytics (Omniture Site Catalyst), etc.
Strong MS Excel skills (pivot tables, vlook ups, etc.)
Experience with online testing and conversion rate optimisation
Google Analytics qualification (desirable)
Good understanding of java script (desirable)
Experience with Google Big Query (desirable)


 

Employee Benefits: 


Competitive salary plus a discretionary bonus
Pension Contributions
Life assurance
25 days holiday plus the option to purchase an additional 5 days pro rata
Health Cash Plan: essential health care access, including a 24/7 virtual doctor
Cycle to Work Scheme: bike & cycling equipment worth up to £1,000
D&G Discounts Benefits Website: exclusive sh
            [PubDate] => 29/07/2019 16:33:00
            [ClosingDate] => 28/02/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMKF435915
            [jobDiscipline] => Business Support
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [7] => stdClass Object
        (
            [title] => Information Security Assurance Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1721092?FromSearch=False
            [description] => We are looking for an Information Security Assurance Manager to support our Chief Information Security Officer, based at our Wimbledon head office. This role has a strong focus on assurance.

 

This is an exciting time to join the team as we are expanding our capabilities. We are currently working on our InfoSec Roadmap which will drive further initiatives going forward. Information and Cyber Security is a constantly evolving environment which offers each team member opportunities to learn and develop. This vacancy has arisen as we have recently promoted a Senior Manager to the Head of Information Security. D&G offers great opportunities for their employees to continue progressing with their careers.

 

Responsibilities: 


Provide corporate-wide security management to ensure that information assets are adequately protected
Process owner of all ongoing activities related to the availability, integrity and confidentiality of customers, business, business partners and employee’s data
To identify, evaluate and report on information security risks in a manner that meets compliance and regulatory requirements. To work with the business to implement practices that meet defined policies and standards for information security
External & Internal Audit oversight          
Governance, Risk and Compliance – perform end to end Assurance review including control evaluation and reporting activities          
Team management – ensuring strong communication and collaboration
Project review and authorisation
Facilitate information security risk assessment process, including reporting and oversight of remediation efforts
Ensure management are aware of any security implications that would impact the business and clients


 

Skills and Experience:   


Previous experience in a combination of risk management, assurance, information security and IT roles
Previous experience with contract and vendor negotiations
Knowledge of securi
            [PubDate] => 27/08/2019 11:17:00
            [ClosingDate] => 28/02/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMSQ374870
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitve
        )

    [8] => stdClass Object
        (
            [title] => Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1754305?FromSearch=False
            [description] => We offer a competitive starting salary of £18,380 which increases to £20,352 after 6 months. There is also the opportunity to earn through our excellent monthly bonus scheme, to recognise the achievements of skilled Customer Sales Representatives.

 

About Us

 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


In 2018 we completed a £3.1m Office Refurbishment in Nottingham, which has provided our current and future employees a truly world class office to work in
We’ve launched an Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also launched Exchange, our forum for employees and senior managers to regularly meet and discuss issues that affect us all. It gives colleagues a place where they can openly share their views


 

About the Role

 

 

This vacancy is in one of our inbound sales teams, meaning that you’ll be the first point of contact for customers who call in for help. You’ll provide excellent customer service and use your sales skills to give added peace of mind, by up-selling other products that customers can purchase that best suit their needs.

 

This department has flexible shift patterns based on a 37.5-hour contract, between the op
            [PubDate] => 25/09/2019 16:20:00
            [ClosingDate] => 29/02/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTGB196410
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,352 + OTE Bonus Opportunity of £450 per month
        )

    [9] => stdClass Object
        (
            [title] => Client Service Coordinator
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1832779?FromSearch=False
            [description] => We have a fantastic opportunity for a Service Coordinator to join our Service department, based at our Wimbledon Head Office, on a permanent contract. Reporting to the Client Service Manager, as a Client Service Coordinator you will be responsible for managing the relationship and communication channels for our key manufacturers/major clients and repair networks, supporting the Client Service Mangers in improving key KPIs and repair performance.

 

This is a fast-paced role, requiring an understanding of Domestic & General’s client relationship strategy, and whereby you will play a key part in client meetings and ensuring key performance indicators are met.

 

This role would suit someone interested in developing a career in Operations and Client Account Management.

 

There has never been a more exciting time to join Domestic & General. Headquartered in South West London, we’re the UK’s leading specialist warranty provider with a presence internationally and a proud 100-year heritage with a strong financial track record. We work with some of the world’s biggest brand names to provide them with product protection for a broad range of domestic appliances and consumer electronic products. We are currently on a huge transformation journey and are rolling out a significant amount of change to the business to ensure we are putting customers at the heart of our business.

 

 

Key role responsibilities:

 


Production of presentation material including reports and insights detailing key KPIs, customer repair survey and NPS results. 
Supporting client service managers in handling client projects & implementation of company strategic goals.
Develop an in depth understanding of our repair management system (Orbit) and the data that this provides.
In conjunction with the Client Service Managers they will be responsible for delivering and monitoring all clients financial and repair quality key performance indic
            [PubDate] => 12/12/2019 16:38:00
            [ClosingDate] => 06/03/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMSW492557
            [jobDiscipline] => Business Support
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [10] => stdClass Object
        (
            [title] => Designer
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1885666?FromSearch=False
            [description] => We are looking for a Designer to join our fantastic in-house creative team, covering maternity leave on a 12-month fixed term contract. As Designer, you will support the creative team with the delivery of quality, innovative & creative artwork for the Domestic & General Group and specific clients and sectors.

 

As Designer, you will work closely with the Creative Services Manager and your colleagues, in delivering a flexible, responsive and internal/client-focused design service. You will ensure that all artwork is created effectively, according to set procedures and compliances, to deadlines and within budget.

 

Key Responsibilities:

 

As part of the Creative Team, you will be responsible for designing and executing creative solutions across a broad range of media (direct mail, leaflets, posters, stickers, registration cards, presentations etc.) for both the UK & International Marketing teams. As well as the following responsibilities:


Liaising with internal clients to determine their requirements, budget and timescales, ensuring that all components have been received to enable the Design team to produce a proficient proof
Work closely with the Copy team and fellow Designers to develop the best concepts
Present design work at various stages to stakeholders for review and final approval
Proofreading and checking to produce accurate and high-quality work
Reviewing final layouts and suggesting improvements if required
Prepare finished artwork for print production. Liaising with external suppliers (printers and contractors) and approval of proofs.
With the Line Managers assistance, handle multiple design projects concurrently, keeping all projects on track
Quality control each design project undertaken prior to going to print/sign off.


 

The Ideal Candidate: 


Previous design experience, with knowledge of Artwork, Studio & Print processes
Previous studio/ inhouse agency experience
Working knowledge of Adobe CS
            [PubDate] => 14/02/2020 15:03:00
            [ClosingDate] => 06/03/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMWE509836
            [jobDiscipline] => Business Support
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [11] => stdClass Object
        (
            [title] => Resourcing Business Partner
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1886074?FromSearch=False
            [description] => We have a fantastic opportunity for a Resourcing Business Partner to join us in the delivery of our resourcing strategy and drive talent attraction within our Head Office here in Wimbledon.

 

Here at Domestic & General (D&G) we are going through an exciting transformation and as a Resourcing Business Partner you can really make a difference to our organisation. As part of the Resourcing team you'll provide a highly visible and effective end to end resourcing solution to find the best talent for D&G's Head Office to deliver on all our business objectives. This is a fantastic opportunity for someone looking progress their career within an organisation where there is real opportunity for growth and to develop a successful career.

            [PubDate] => 14/02/2020 16:58:00
            [ClosingDate] => 06/03/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMLP210450
            [jobDiscipline] => stdClass Object
                (
                )

            [jobLocation] => stdClass Object
                (
                )

            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [12] => stdClass Object
        (
            [title] => Contact Centre Programme Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1887485?FromSearch=False
            [description] => We are looking for a Programme Manager to join our Contact Centre Senior Leadership team. This role can be based at either of our Wimbledon, Brighton or Nottingham sites, with regular travel between.

 

Reporting to our Director of Business Management, this role will take overall accountability for all aspects and phases of the Contact Centre Target Operating Model programme (TOM) and its constituent projects from start of Discovery Phase through to Closure and Early Life Support. This includes effective scoping, design and implementation of the allocated programme and its constituent projects, and to ensure delivery of each project / programme of work to time, cost and quality targets to achieve the agreed goals of the project / programme.

 

The role is responsible for building, leading and managing a matrix programme team and on occasion third party suppliers, as well as work with multiple business teams and areas to ensure the successful outcome to the entire programme.

 

The successful candidate will be a highly organised leader, personable and a dynamic self-starter. They will be highly experienced in delivering both Business Change and Technical programmes, working to high standards with internal customer satisfaction at the heart of everything they do. They will be able to work at both strategic and tactical levels, flexing as required by the programme needs.

 

Travel:

Travel to other sites will be necessary on a regular basis (Nottingham, Brighton, Bedworth and Wimbledon)

 

Responsibilities:


Set up the programme and its constituent projects with clear definition and measurable success criteria and objectives
Delivery of all phases of the programme and its constituent projects to time, cost and quality targets to achieve the agreed goals of the programme/ project
Own the day-to-day relationship with the business customers and communication with key stakeholders, building strong working relationships with internal custome
            [PubDate] => 17/02/2020 15:52:00
            [ClosingDate] => 06/03/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMRO510426
            [jobDiscipline] => Business Support
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [13] => stdClass Object
        (
            [title] => Head of Portfolio (Core Functions)
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1891577?FromSearch=False
            [description] => We are looking for a Head of Portfolio to join our Tech and Change team in Wimbledon. This role will be responsible for managing a large portfolio of projects, including Technology Infrastructure, Information Security, HR and Finance, as well as Legal and Risk.

 

The Head of Portfolio (HOP) is a senior role within the Technology and Change team, accountable for ensuring the successful delivery of complex change within a large portfolio. The Head of Portfolio is the owner of the change roadmap as agreed through the Business Planning Committee and with the relevant ExCo member and is integral to the successful delivery of Value Creation Planning (VCP) benefits.

 

The Head of Portfolio will be a key leader within the Change function, supported by Programme and Project Managers as well as Delivery Managers and Scrum Masters and is accountable for planning, initiating and delivering projects and programmes end to end in line, within our operational and strategic objectives.

 

The HOP has outstanding communication skills and supports the project / programme sponsors to deliver target outcomes and benefits committed by the Business.  The HOP can synthesise complex operational and technology considerations into coherent delivery plans.

 

Key Responsibilities:


To become a trusted business change partner in the designated business areas, proactively building exceptional relationships at all levels, through close and regular contact, acting as a single point of contact and ‘trusted advisor’ to the relevant ExCo member and senior stakeholders.
Working with Business Sponsors to ensure effective prioritisation and formulation of initiatives based upon business benefits and working through the Business Planning Committee to gain investment approval and placement in the demand pipeline.
Initiate and deliver projects and programmes in line with D&Gs strategic objectives and plan.
Accountable for the successful delivery of change end to
            [PubDate] => 21/02/2020 10:28:00
            [ClosingDate] => 13/03/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMLE511745
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [14] => stdClass Object
        (
            [title] => Customer Service Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/754135?FromSearch=False
            [description] => We offer a competitive starting salary of £19,800 which increases to £21,900 after 6 months. To recognise the achievements of skilled Customer Service Representatives, there is also the opportunity to earn up to £4,800 per year in bonus!

 

About Us:
 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled customer service and sales professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


We have recently finished a £1.4m Office Refurbishment in Brighton that has given all our employees a truly world class office to work in
We’ve just launched a new and increased Agent Bonus Scheme, which rewards great customer service and strong sales performance with up £400 per month in bonus
We’ve launched an Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also launched Exchange, our forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 


About the Role:
 

This vacancy is in our multi-skilled Customer Support sales team, meaning that you’ll be the first point of contact for all customers who call us with warranty and insurance related queries. You’ll provide excellent customer service and use your sales skill
            [PubDate] => 01/01/2018 09:00:00
            [ClosingDate] => 31/03/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRITD196417
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,800 - £21,900 + Bonus up to £4,800 per annum
        )

    [15] => stdClass Object
        (
            [title] => Customer Sales Advisor - Sky Outbound
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/750387?FromSearch=False
            [description] => About the Role

As a Sales Advisor in our Sky Outbound team, you will be an ambassador of our Sky campaign. You will represent and promote this well-known household brand, making our customers aware of the additional products they can purchase for added peace of mind. You will be making outbound sales calls to Sky’s warm customer base, who will benefit from your expert guidance to purchase products and packages that best suit their needs.

 

"Sky is one of D&G’s biggest & most valuable clients, we are proud to have them as one of our business partners for such a long time! The Sky Outbound department is a lively, energetic, fun sales driven environment, focused on delivering great sales performance through excellent customer service.  On Sky Outbound you can expect plenty of support through coaching and personal development, along with engaging sales focused incentives & initiatives.  It’s the perfect area in our business to develop your communication and sales skills, while giving our Sky customers a fantastic experience, and working as part of a close knit, high performing team".  Operations Manager, Domestic & General.

 

This department has set shift patterns based on a 37.5-hour contract, consisting of:


Two weeks of: Monday – Thursday 11:00 – 20:00 and an early finish on a Friday working 9:30 – 16:00
Two week of: Monday – Thursday 09:30 – 18:30 with an early finish on a Friday working 09:30 – 16:00
One Saturday in every three weekends: 09:00 – 16:30 (weekday off in lieu)


 

About You:

A skilled sales professional, you’ll thrive on beating targets – but you’ll always make sure that the customer’s interests come first. You understand the customer’s perspective and have a natural ability to build a strong rapport. The most successful Sales Advisors also love to be challenged and have a real flair for sales, whilst underst
            [PubDate] => 14/11/2018 09:00:00
            [ClosingDate] => 31/03/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRIMH196302
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,300 - £21,370 + Bonus of up to £9,000 per annum
        )

)
Array
(
    [0] => stdClass Object
        (
            [title] => Head of Portfolio (Core Functions)
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1891577?FromSearch=False
            [description] => We are looking for a Head of Portfolio to join our Tech and Change team in Wimbledon. This role will be responsible for managing a large portfolio of projects, including Technology Infrastructure, Information Security, HR and Finance, as well as Legal and Risk.

 

The Head of Portfolio (HOP) is a senior role within the Technology and Change team, accountable for ensuring the successful delivery of complex change within a large portfolio. The Head of Portfolio is the owner of the change roadmap as agreed through the Business Planning Committee and with the relevant ExCo member and is integral to the successful delivery of Value Creation Planning (VCP) benefits.

 

The Head of Portfolio will be a key leader within the Change function, supported by Programme and Project Managers as well as Delivery Managers and Scrum Masters and is accountable for planning, initiating and delivering projects and programmes end to end in line, within our operational and strategic objectives.

 

The HOP has outstanding communication skills and supports the project / programme sponsors to deliver target outcomes and benefits committed by the Business.  The HOP can synthesise complex operational and technology considerations into coherent delivery plans.

 

Key Responsibilities:


To become a trusted business change partner in the designated business areas, proactively building exceptional relationships at all levels, through close and regular contact, acting as a single point of contact and ‘trusted advisor’ to the relevant ExCo member and senior stakeholders.
Working with Business Sponsors to ensure effective prioritisation and formulation of initiatives based upon business benefits and working through the Business Planning Committee to gain investment approval and placement in the demand pipeline.
Initiate and deliver projects and programmes in line with D&Gs strategic objectives and plan.
Accountable for the successful delivery of change end to
            [PubDate] => 21/02/2020 10:28:00
            [ClosingDate] => 13/03/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMLE511745
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [1] => stdClass Object
        (
            [title] => Contact Centre Programme Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1887485?FromSearch=False
            [description] => We are looking for a Programme Manager to join our Contact Centre Senior Leadership team. This role can be based at either of our Wimbledon, Brighton or Nottingham sites, with regular travel between.

 

Reporting to our Director of Business Management, this role will take overall accountability for all aspects and phases of the Contact Centre Target Operating Model programme (TOM) and its constituent projects from start of Discovery Phase through to Closure and Early Life Support. This includes effective scoping, design and implementation of the allocated programme and its constituent projects, and to ensure delivery of each project / programme of work to time, cost and quality targets to achieve the agreed goals of the project / programme.

 

The role is responsible for building, leading and managing a matrix programme team and on occasion third party suppliers, as well as work with multiple business teams and areas to ensure the successful outcome to the entire programme.

 

The successful candidate will be a highly organised leader, personable and a dynamic self-starter. They will be highly experienced in delivering both Business Change and Technical programmes, working to high standards with internal customer satisfaction at the heart of everything they do. They will be able to work at both strategic and tactical levels, flexing as required by the programme needs.

 

Travel:

Travel to other sites will be necessary on a regular basis (Nottingham, Brighton, Bedworth and Wimbledon)

 

Responsibilities:


Set up the programme and its constituent projects with clear definition and measurable success criteria and objectives
Delivery of all phases of the programme and its constituent projects to time, cost and quality targets to achieve the agreed goals of the programme/ project
Own the day-to-day relationship with the business customers and communication with key stakeholders, building strong working relationships with internal custome
            [PubDate] => 17/02/2020 15:52:00
            [ClosingDate] => 06/03/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMRO510426
            [jobDiscipline] => Business Support
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [2] => stdClass Object
        (
            [title] => Resourcing Business Partner
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1886074?FromSearch=False
            [description] => We have a fantastic opportunity for a Resourcing Business Partner to join us in the delivery of our resourcing strategy and drive talent attraction within our Head Office here in Wimbledon.

 

Here at Domestic & General (D&G) we are going through an exciting transformation and as a Resourcing Business Partner you can really make a difference to our organisation. As part of the Resourcing team you'll provide a highly visible and effective end to end resourcing solution to find the best talent for D&G's Head Office to deliver on all our business objectives. This is a fantastic opportunity for someone looking progress their career within an organisation where there is real opportunity for growth and to develop a successful career.

            [PubDate] => 14/02/2020 16:58:00
            [ClosingDate] => 06/03/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMLP210450
            [jobDiscipline] => stdClass Object
                (
                )

            [jobLocation] => stdClass Object
                (
                )

            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [3] => stdClass Object
        (
            [title] => Designer
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1885666?FromSearch=False
            [description] => We are looking for a Designer to join our fantastic in-house creative team, covering maternity leave on a 12-month fixed term contract. As Designer, you will support the creative team with the delivery of quality, innovative & creative artwork for the Domestic & General Group and specific clients and sectors.

 

As Designer, you will work closely with the Creative Services Manager and your colleagues, in delivering a flexible, responsive and internal/client-focused design service. You will ensure that all artwork is created effectively, according to set procedures and compliances, to deadlines and within budget.

 

Key Responsibilities:

 

As part of the Creative Team, you will be responsible for designing and executing creative solutions across a broad range of media (direct mail, leaflets, posters, stickers, registration cards, presentations etc.) for both the UK & International Marketing teams. As well as the following responsibilities:


Liaising with internal clients to determine their requirements, budget and timescales, ensuring that all components have been received to enable the Design team to produce a proficient proof
Work closely with the Copy team and fellow Designers to develop the best concepts
Present design work at various stages to stakeholders for review and final approval
Proofreading and checking to produce accurate and high-quality work
Reviewing final layouts and suggesting improvements if required
Prepare finished artwork for print production. Liaising with external suppliers (printers and contractors) and approval of proofs.
With the Line Managers assistance, handle multiple design projects concurrently, keeping all projects on track
Quality control each design project undertaken prior to going to print/sign off.


 

The Ideal Candidate: 


Previous design experience, with knowledge of Artwork, Studio & Print processes
Previous studio/ inhouse agency experience
Working knowledge of Adobe CS
            [PubDate] => 14/02/2020 15:03:00
            [ClosingDate] => 06/03/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMWE509836
            [jobDiscipline] => Business Support
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [4] => stdClass Object
        (
            [title] => Information Security Assurance Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1884262?FromSearch=False
            [description] => We are looking for an Information Security Assurance Manager to support our Chief Information Security Officer, based at our Wimbledon head office. This role has a strong focus on assurance.

 

This is an exciting time to join the team as we are expanding our capabilities. We are currently working on our InfoSec Roadmap which will drive further initiatives going forward. Information and Cyber Security is a constantly evolving environment which offers each team member opportunities to learn and develop. This vacancy has arisen as we have recently promoted a Senior Manager to the Head of Information Security. D&G offers great opportunities for their employees to continue progressing with their careers.

 

Responsibilities: 


Provide corporate-wide security management to ensure that information assets are adequately protected
Process owner of all ongoing activities related to the availability, integrity and confidentiality of customers, business, business partners and employee’s data
To identify, evaluate and report on information security risks in a manner that meets compliance and regulatory requirements. To work with the business to implement practices that meet defined policies and standards for information security
External & Internal Audit oversight          
Governance, Risk and Compliance – perform end to end Assurance review including control evaluation and reporting activities          
Team management – ensuring strong communication and collaboration
Project review and authorisation
Facilitate information security risk assessment process, including reporting and oversight of remediation efforts
Ensure management are aware of any security implications that would impact the business and clients


 

Skills and Experience:   


Previous experience in a combination of risk management, assurance, information security and IT roles
Previous experience with contract and vendor negotiations
Knowledge of securi
            [PubDate] => 13/02/2020 14:43:00
            [ClosingDate] => 28/02/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMSQ374870
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitve
        )

    [5] => stdClass Object
        (
            [title] => Copywriter
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1881839?FromSearch=False
            [description] => CREATIVE AND COMPLIANT

 

Copywriter

 

Being a Copywriter for the in-house Creative team for the UK’s leading warranty provider is a balancing act between being creative and being compliant. It’s a challenge, but one with unexpected rewards. Join us and you’ll be an integral part of an enthusiastic team who are proud to help over 9 million customers protect, fix and replace the things that keep your home running.

 

We communicate with our customers mainly through direct mail and online, but you’ll also work across a huge variety of corporate and marketing communications. In order to consistently produce high-quality, engaging, innovative and compliant copy, you’ll work closely with a Senior Copywriter, Designers, Brand team and Financial Promotions team. Everything you create will be written and developed with the target audience and their customer journey at the forefront of your mind.

 

At times it can feel restrictive, but we’re looking for someone who looks for solutions to challenges, someone who’s passionate about best practice and can confidently challenge the status quo. We’re in the processing of changing, of embracing new opportunities and evolving as a business. This is an exciting time to join us and to make this role your own.

 

If you have a meticulous attention to detail, experience of Copywriting (not necessarily within the insurance or financial industries), are highly motivated and have a portfolio of strong creative executions with solid rationales we’d love to hear from you.

 

 Employee Benefits: 


Competitive salary plus a discretionary bonus
Pension Scheme - matched contribution up to 5%
25 days annual leave plus the option to purchase an additional 5 days pro rata
Life Assurance (4 x salary)
Free Protection Plan: Register one product for a free protection plan e.g. a domestic appliance, TV or boiler
Salary Finance: an online portal offering lendin
            [PubDate] => 11/02/2020 15:47:00
            [ClosingDate] => 28/02/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMTL508597
            [jobDiscipline] => Marketing / Sales / PR
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [6] => stdClass Object
        (
            [title] => Project Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1879011?FromSearch=False
            [description] => We are looking for a Project Manager to join our International team in Wimbledon, on a 12 months fixed term contract. This role will be managing a new market entry project; setting up of a new company including licensing and go to market materials.

 

Our Project Managers sit within our Technology and Change team. As Project Manager, you will own and manage all phases of the project from start of Discovery Phase through to end of Early Life Support. This includes scoping, design and implementation of allocated projects, and to ensure the delivery of the project to time, cost and quality targets to achieve the agreed goals of the project/programme.

 

New Market Entry Project 

This role will manage a new market entry, specifically the service licenses, registration materials, plan documents, finance operations set-up and Management Information (MI). This role will ensure the critical path activities are managed to the plan. This role will focus on the licensing, whereas other Project Managers will look at the Contact Centre, Service Operations, Digital and Technology projects.

 

Key Responsibilities 


Set up the Project with clear definition and measurable success criteria and objectives for each through a Project Initiation Document.
Delivery of all phases of assigned projects to time, cost and quality targets to achieve the agreed goals of the project. 
Own the day-to-day relationship with the business customer and communication with key stakeholders, building strong working relationships with internal customers and Technology & Change stakeholders to ensure buy-in, commitment to deliver and proactive resolution of issues.
Day to day responsibility for ensuring the budgetary targets are achieved or exceeded
Working with Delivery Leads to agree resourcing required to deliver the project.


 

The Ideal Candidate

We are looking for an individual who has managed business projects, rather than technology projects (we have a team w
            [PubDate] => 07/02/2020 15:25:00
            [ClosingDate] => 28/02/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMIN507675
            [jobDiscipline] => International
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [7] => stdClass Object
        (
            [title] => Resourcing Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1877678?FromSearch=False
            [description] => Are you an experienced Recruiter who thrives on working in a busy, fast-paced environment? Want an opportunity to further your career within a growing organisation? If so, we may have just what you're looking for!  

 

At Domestic & General we are currently on the lookout for a Resourcing Advisor to join our skilled in-house Recruitment team on a full time, permanent basis. Based within our Brighton Contact Centre and reporting to the Head of Resourcing, you will work closely with our partner agency to deliver intakes of high-volume roles that are fundamental to the success of our business in providing a first-class customer journey.

            [PubDate] => 06/02/2020 15:41:00
            [ClosingDate] => 27/02/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRIWG477338
            [jobDiscipline] => Human Resources / L&D / Recruitment
            [jobLocation] => Brighton
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [8] => stdClass Object
        (
            [title] => Client Service Coordinator
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1832779?FromSearch=False
            [description] => We have a fantastic opportunity for a Service Coordinator to join our Service department, based at our Wimbledon Head Office, on a permanent contract. Reporting to the Client Service Manager, as a Client Service Coordinator you will be responsible for managing the relationship and communication channels for our key manufacturers/major clients and repair networks, supporting the Client Service Mangers in improving key KPIs and repair performance.

 

This is a fast-paced role, requiring an understanding of Domestic & General’s client relationship strategy, and whereby you will play a key part in client meetings and ensuring key performance indicators are met.

 

This role would suit someone interested in developing a career in Operations and Client Account Management.

 

There has never been a more exciting time to join Domestic & General. Headquartered in South West London, we’re the UK’s leading specialist warranty provider with a presence internationally and a proud 100-year heritage with a strong financial track record. We work with some of the world’s biggest brand names to provide them with product protection for a broad range of domestic appliances and consumer electronic products. We are currently on a huge transformation journey and are rolling out a significant amount of change to the business to ensure we are putting customers at the heart of our business.

 

 

Key role responsibilities:

 


Production of presentation material including reports and insights detailing key KPIs, customer repair survey and NPS results. 
Supporting client service managers in handling client projects & implementation of company strategic goals.
Develop an in depth understanding of our repair management system (Orbit) and the data that this provides.
In conjunction with the Client Service Managers they will be responsible for delivering and monitoring all clients financial and repair quality key performance indic
            [PubDate] => 12/12/2019 16:38:00
            [ClosingDate] => 06/03/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMSW492557
            [jobDiscipline] => Business Support
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [9] => stdClass Object
        (
            [title] => Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1754305?FromSearch=False
            [description] => We offer a competitive starting salary of £18,380 which increases to £20,352 after 6 months. There is also the opportunity to earn through our excellent monthly bonus scheme, to recognise the achievements of skilled Customer Sales Representatives.

 

About Us

 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


In 2018 we completed a £3.1m Office Refurbishment in Nottingham, which has provided our current and future employees a truly world class office to work in
We’ve launched an Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also launched Exchange, our forum for employees and senior managers to regularly meet and discuss issues that affect us all. It gives colleagues a place where they can openly share their views


 

About the Role

 

 

This vacancy is in one of our inbound sales teams, meaning that you’ll be the first point of contact for customers who call in for help. You’ll provide excellent customer service and use your sales skills to give added peace of mind, by up-selling other products that customers can purchase that best suit their needs.

 

This department has flexible shift patterns based on a 37.5-hour contract, between the op
            [PubDate] => 25/09/2019 16:20:00
            [ClosingDate] => 29/02/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTGB196410
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,352 + OTE Bonus Opportunity of £450 per month
        )

    [10] => stdClass Object
        (
            [title] => Information Security Assurance Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1721092?FromSearch=False
            [description] => We are looking for an Information Security Assurance Manager to support our Chief Information Security Officer, based at our Wimbledon head office. This role has a strong focus on assurance.

 

This is an exciting time to join the team as we are expanding our capabilities. We are currently working on our InfoSec Roadmap which will drive further initiatives going forward. Information and Cyber Security is a constantly evolving environment which offers each team member opportunities to learn and develop. This vacancy has arisen as we have recently promoted a Senior Manager to the Head of Information Security. D&G offers great opportunities for their employees to continue progressing with their careers.

 

Responsibilities: 


Provide corporate-wide security management to ensure that information assets are adequately protected
Process owner of all ongoing activities related to the availability, integrity and confidentiality of customers, business, business partners and employee’s data
To identify, evaluate and report on information security risks in a manner that meets compliance and regulatory requirements. To work with the business to implement practices that meet defined policies and standards for information security
External & Internal Audit oversight          
Governance, Risk and Compliance – perform end to end Assurance review including control evaluation and reporting activities          
Team management – ensuring strong communication and collaboration
Project review and authorisation
Facilitate information security risk assessment process, including reporting and oversight of remediation efforts
Ensure management are aware of any security implications that would impact the business and clients


 

Skills and Experience:   


Previous experience in a combination of risk management, assurance, information security and IT roles
Previous experience with contract and vendor negotiations
Knowledge of securi
            [PubDate] => 27/08/2019 11:17:00
            [ClosingDate] => 28/02/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMSQ374870
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitve
        )

    [11] => stdClass Object
        (
            [title] => Digital Analyst
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1689229?FromSearch=False
            [description] => We are searching for a talented Digital Analyst to join Domestic & General and deliver analysis and insights on the performance across our digital properties. Reporting to the Head of Digital Analytics, the successful candidate will be responsible for tagging, reporting and data analysis across Domestic & General websites and mobile apps.

 

Responsibilities:


Digital Analytics tags management, tagging specs development and data validation
Manage and develop accurate web analytics reports and dashboards, ensuring they are focused on improving business performance
Provide insights on website performance and make recommendations for the improvements
User journey analysis


 

Essential Requirements:


Experience in digital analytics within a business environment: implementation, reporting and data analysis
Ability to recognise data patterns, analyse trends and generate business insights
Experience of communicating findings and working effectively with stakeholders across multiple departments
Highly numerate with a great attention to detail
Strong communication skills


 

 Technical Skills:


Experience with tag management tools, for example Google Tag Manager
Experience in using standard web analytics tools such as Google Analytics, Adobe Analytics (Omniture Site Catalyst), etc.
Strong MS Excel skills (pivot tables, vlook ups, etc.)
Experience with online testing and conversion rate optimisation
Google Analytics qualification (desirable)
Good understanding of java script (desirable)
Experience with Google Big Query (desirable)


 

Employee Benefits: 


Competitive salary plus a discretionary bonus
Pension Contributions
Life assurance
25 days holiday plus the option to purchase an additional 5 days pro rata
Health Cash Plan: essential health care access, including a 24/7 virtual doctor
Cycle to Work Scheme: bike & cycling equipment worth up to £1,000
D&G Discounts Benefits Website: exclusive sh
            [PubDate] => 29/07/2019 16:33:00
            [ClosingDate] => 28/02/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMKF435915
            [jobDiscipline] => Business Support
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [12] => stdClass Object
        (
            [title] => Digital Analyst
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1658510?FromSearch=False
            [description] => We are searching for a talented Digital Analyst to join Domestic & General and deliver analysis and insights on the performance across our digital properties. Reporting to the Head of Digital Analytics, the successful candidate will be responsible for tagging, reporting and data analysis across Domestic & General websites and mobile apps.

 

Responsibilities:


Digital Analytics tags management, tagging specs development and data validation
Manage and develop accurate web analytics reports and dashboards, ensuring they are focused on improving business performance
Provide insights on website performance and make recommendations for the improvements
User journey analysis


 

Essential Requirements:


Experience in digital analytics within a business environment: implementation, reporting and data analysis
Ability to recognise data patterns, analyse trends and generate business insights
Experience of communicating findings and working effectively with stakeholders across multiple departments
Highly numerate with a great attention to detail
Strong communication skills


 

 Technical Skills:


Experience with tag management tools, for example Google Tag Manager
Experience in using standard web analytics tools such as Google Analytics, Adobe Analytics (Omniture Site Catalyst), etc.
Strong MS Excel skills (pivot tables, vlook ups, etc.)
Experience with online testing and conversion rate optimisation
Google Analytics qualification (desirable)
Good understanding of java script (desirable)
Experience with Google Big Query (desirable)


 

Employee Benefits: 


Competitive salary plus a discretionary bonus
Pension Contributions
Life assurance
25 days holiday plus the option to purchase an additional 5 days pro rata
Health Cash Plan: essential health care access, including a 24/7 virtual doctor
Cycle to Work Scheme: bike & cycling equipment worth up to £1,000
D&G Discounts Benefits Website: exclusive sh
            [PubDate] => 01/07/2019 09:37:00
            [ClosingDate] => 28/02/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMKF435915
            [jobDiscipline] => Business Support
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [13] => stdClass Object
        (
            [title] => Information Security Assurance Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1477881?FromSearch=False
            [description] => We are looking for an experienced Information Security Manager to join our Group Head Office in Wimbledon. Reporting directly to our Chief Information Security Officer (CISO), this role will help to protect our data and drive the overall information security plan for the business.

 

This is a great opportunity for an experienced Security professional. This role can offer short to long term career opportunities for an ambitious individual looking to head up a Security team in the near future.

 

Responsibilities


Process owner of all ongoing activities related to the availability, integrity and confidentiality of customers, business, business partners and employee’s data
Provide corporate-wide security management to ensure that information assets are adequately protected
Design and development of security solutions and services
Facilitate information security risk assessment process & audit - reporting and oversight
As the senior within the team, able to offer coaching and advise to other Security professionals within the team
Incident Management – identify, evaluate and report on information security risks in a manner that meets compliance and regulatory requirements
Process Implementation - work with function heads to ensure practices meet defined policies and standards for information security


 

The Ideal Candidate


Professional security qualifications and certifications such as CISSP, CISM, CISA or equivalent
Knowledge of security and control frameworks such as ISO 27001, CobiT and ITIL
Broad knowledge of IT architecture and underpinning technologies
Knowledge of technological trends and developments in the area of Cyber Threat mitigation, information security and risk management
Experience in a combination of Risk Management, Information Security and IT roles
Experience in contract and vendor negotiations
Experience in coaching and supporting junior members of staff
Excellent written and verbal communicatio
            [PubDate] => 19/12/2018 11:15:00
            [ClosingDate] => 28/02/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMSQ374870
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitve
        )

    [14] => stdClass Object
        (
            [title] => Customer Sales Advisor - Sky Outbound
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/750387?FromSearch=False
            [description] => About the Role

As a Sales Advisor in our Sky Outbound team, you will be an ambassador of our Sky campaign. You will represent and promote this well-known household brand, making our customers aware of the additional products they can purchase for added peace of mind. You will be making outbound sales calls to Sky’s warm customer base, who will benefit from your expert guidance to purchase products and packages that best suit their needs.

 

"Sky is one of D&G’s biggest & most valuable clients, we are proud to have them as one of our business partners for such a long time! The Sky Outbound department is a lively, energetic, fun sales driven environment, focused on delivering great sales performance through excellent customer service.  On Sky Outbound you can expect plenty of support through coaching and personal development, along with engaging sales focused incentives & initiatives.  It’s the perfect area in our business to develop your communication and sales skills, while giving our Sky customers a fantastic experience, and working as part of a close knit, high performing team".  Operations Manager, Domestic & General.

 

This department has set shift patterns based on a 37.5-hour contract, consisting of:


Two weeks of: Monday – Thursday 11:00 – 20:00 and an early finish on a Friday working 9:30 – 16:00
Two week of: Monday – Thursday 09:30 – 18:30 with an early finish on a Friday working 09:30 – 16:00
One Saturday in every three weekends: 09:00 – 16:30 (weekday off in lieu)


 

About You:

A skilled sales professional, you’ll thrive on beating targets – but you’ll always make sure that the customer’s interests come first. You understand the customer’s perspective and have a natural ability to build a strong rapport. The most successful Sales Advisors also love to be challenged and have a real flair for sales, whilst underst
            [PubDate] => 14/11/2018 09:00:00
            [ClosingDate] => 31/03/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRIMH196302
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,300 - £21,370 + Bonus of up to £9,000 per annum
        )

    [15] => stdClass Object
        (
            [title] => Customer Service Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/754135?FromSearch=False
            [description] => We offer a competitive starting salary of £19,800 which increases to £21,900 after 6 months. To recognise the achievements of skilled Customer Service Representatives, there is also the opportunity to earn up to £4,800 per year in bonus!

 

About Us:
 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled customer service and sales professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


We have recently finished a £1.4m Office Refurbishment in Brighton that has given all our employees a truly world class office to work in
We’ve just launched a new and increased Agent Bonus Scheme, which rewards great customer service and strong sales performance with up £400 per month in bonus
We’ve launched an Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also launched Exchange, our forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 


About the Role:
 

This vacancy is in our multi-skilled Customer Support sales team, meaning that you’ll be the first point of contact for all customers who call us with warranty and insurance related queries. You’ll provide excellent customer service and use your sales skill
            [PubDate] => 01/01/2018 09:00:00
            [ClosingDate] => 31/03/2020 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRITD196417
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,800 - £21,900 + Bonus up to £4,800 per annum
        )

)

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100yrs

We are over 100 years old

2,000+

Over 2000 employees internationally

15million

More than 15 million customers

Global

An international business with 4 offices in the UK

18million

Over 18 million appliances protected

14k+

14,100 applications last year

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