Customer contact

A helpful voice on the end of
the line can make such a difference.

Our Contact Centre Agents are the front line of Domestic & General.

They solve our customers’ problems and are the voice of our business. So if you’re a proper People Person, and you enjoy the challenge of turning customer queries into customer clarity – perhaps even frustration into positive vibes – we’d love to hear from you.

What we offer

  • Benefits, guidance + recognition

    We want to attract and keep the best people to work in our contact centres. To do that, we offer a number of benefits, not to mention guidance, development and recognition for a job well done.

  • Learn + progress

    You’ll have tailored support and training throughout your time at Domestic & General, allowing clear career progression in the direction you choose. We are proud to support many of our employees progressing their careers with us.

  • Work, play + give back

    We love to mix work and play and in all our contact centres you’ll find that we encourage many different charity, social and sporting events, making them friendly and fun places to work.

  • Exciting plans for the future

    We have a five-year plan to transform the way we work, improve our customer experience and support our employees to be the best they can be. We need the help of some great people to make it happen.

  • Diversity <span class="text-primary">+</span> inclusion

    Diversity + inclusion

    Get to know Domestic & General

    We want to build a business where all our people are recruited, developed, recognised and rewarded fairly. We want Domestic & General to be known as a place where everyone can achieve their potential; a place where our people feel confident to speak up and influence positive change.

  • Training <span class="text-primary">+</span> flexible working

    Training + flexible working

    Supporting our people

    We look for people who lead themselves with energy and commitment, who always strive to do their best. In return, we want to give you every opportunity to make your career here a successful one, whatever your plans are. Because personal growth is important to us, you may be given the option of studying for industry recognised qualifications and accreditations, depending on your role.