A helpful voice on the end of
the line can make such a difference.
Our Contact Centre Agents are the front line of Domestic & General.
They solve our customers’ problems and are the voice of our business. So if you’re a proper People Person, and you enjoy the challenge of turning customer queries into customer clarity – perhaps even frustration into positive vibes – we’d love to hear from you.
Our customer contact people
Farrah Brennan Hackett
Senior Communications Manager
I’ve worked in our Internal Communications team for well over a year now, and I love it. Our hybrid working offering really supports my work-life balance and I can be where I’m most productive depending on what I’m working on. And of course, the people are great, I really do have some fantastic colleagues!
Chief Technology Officer
D&G is out to prove that it’s possible to build an exceptional Global Product & Technology powered insurance business by hiring and growing ambitious, talented people, who love an upbeat positive culture that thrives on learning, on solving customer problems and caring for those they work with.
Director of Product
D&G’s product team answer the questions and solve the problems that our customers and the customers of our clients are facing. By doing this we make the experience of buying and servicing with us simple and effortless, attracting more customers and more loyal customers. This is an amazing opportunity to deliver real change on a Global scale.
Director of Engineering
We have all the stability, growth and market leadership that comes with being a 110-year-old business – yet we’re still able to retain the ambition and hunger to reinvent ourselves as we continue grow globally. The opportunities created by our tech and wider business transformation are what make this such an exciting place to be.
Chief of Staff
D&G is rapidly expanding in the USA and being part of a team building from the ground up is a great opportunity for long-term career advancement. The US team is focused on high growth while preserving a strong culture and learning from the unique skills new employees offer. Although, we in the US are a small team, we have the backing of D&G’s 100 year+ expertise allowing us to start with proven best practices to accelerate our growth.
Chief Data and Underwriting Officer
D&G is on a mission to revolutionize our products & customer experience through technology and data science underpinned by ‘Real Time & Unified Data’. We are looking for people who are excited by the challenge of solving complex business problems through data science, underwriting and analytics.
Chief Platform Officer
If you’re a technologist with a strong interest in building and owning products, a person with care and respect for the people and processes you engage with every day and a desire to build a truly world-class tech platform – come talk to us, because that's what we’re doing.
Head of Digital Marketing
You will learn loads in a supportive environment and will have the opportunity to work across a wide range of different products and with some of the UK’s biggest brands. You’ll also get to work with some innovative, market leading agencies.
Chief Risk Officer
I’m proud to lead a global team and love travelling to meet with our teams as my functions are represented in every D&G office across all territories. I enjoy learning about the local culture in each location and take time to listen to how we can become even more effective as a global team. We are on a journey but making great progress.
Group Director of Commercial Growth
I have enjoyed a fantastic career journey in Domestic & General over the last 4 years. I have had the great fortune to be involved in a number of different parts of the business and lead some fantastic teams. D&G is a company where you can really make a difference every day. D&G is full of aspiration and opportunity, and despite being a hugely successful company, it maintains a feeling of a small team all working together to grow the business and deliver for our customers every day!
I joined D&G in January 2018 as Supplier and Heating Service Director to lead the operational delivery for Scottish Power. Together, my team and I manage the operational relationships of the heating original manufacturer’s (OEMs), John Lewis, Amazon and our service network who carry out over 500K repairs a year across all sectors in the UK and Eire. Working closely with our partners, we have delivered safe, effective, and extremely important service to our customers.
I have been with Domestic and General for 5 years now and couldn’t think of a better company to develop my career with. I am currently a team manager within the outbound department and for me the rewards are brilliant – not only is it the commission monthly which drives me to over deliver the team engagement and morale within the business really makes it a fun place to work and this can be anything from a team karaoke to who can do the best chicken dance. Domestic and General care about each person and for me the outbound department are more like a family, they always looking for feedback to improve and always make sure we can deliver the best results possible. I have also been very lucky and was given the opportunity to travel to South Africa and Scotland to visit some of our other sites and look to see how we can support them with their results, I was fortunate enough to go on a safari whilst in South Africa which would never have happened if it wasn’t for Domestic and General.
Director of Inbound Sales UK
I’m a working parent, my partner also works full time and the hybrid working model has changed our lives. I have a four year old and the option of taking him to school and picking him up at least once a week is something I value greatly, we work flexibly but ensure we’re on site for collaborative working and interaction as often as possible , this means when I need to focus I can and when we need to get stuck in we do , the model really supports me in allowing me to be productive without unnecessary commutes when my day is full of calls and I get the right work life balance for myself and my family.
Head of Customer Care:
I have been part of D&G since November 2021, and what led me to my role was that I could see was a new challenge, an opportunity to meet new people and be part of helping an exciting business grow.
In my short 7 months at D&G I have enjoyed every step of my career journey so far within the sky outbound department. From the welcomed support with training, to continued development with my team leader. I have recently become a buddy for new starters, supporting the onboarding team. To me personally this has been extremely refreshing that the opportunity for personal development does exist. You can grow and progress within Sky Outbound!
Sky OB Team Leader
I have been with D&G for just over 4 years, started on the phones with Sky OB and progressed through the ranks of Onboarder, Lead Agent and now Team Leader. Sky Outbound for me is a home from home, everyone drives to be the best and creates a healthy but competitive environment for us all to thrive in.
Outbound Sales Advisor
I have worked for Domestic and General since 10th August 2020, The reason I remember it so clearly is because it was the best decision I ever made to leave my old job to come and work for them. There are so many things that are great about D&G, I can't possibly tell you about them all, so here are a few... The people are super friendly and everyone is there to support each other, if you get stuck on anything just ask for help and it’s there. There are lots of activities outside of work too, team events and meals out you can go to and meet your work mates in person. There are lots of opportunities to progress within the role I’m happy in my current role however I've seen team mates become managers with the help of the operation and there are lots of learning opportunities too with the likes of you learn and LinkedIn Learning The work at home really suits me as I am able to support my family more and don’t need to worry about travelling in cold weather. I would tell anyone who listens, come work for us.
Head of Brand
D&G have really harnessed the ‘new world’ and trust their people to do what they need to, where they need to do it. Makes the work life balance so much more harmonious and helps us to deliver more. The best thing about D&G has to be the people. I wasn’t sure how I would fit in within the insurance world, but I was glad to be proved wrong.
Diversity + inclusion
Get to know Domestic & General
We want to build a business where all our people are recruited, developed, recognised and rewarded fairly. We want Domestic & General to be known as a place where everyone can achieve their potential; a place where our people feel confident to speak up and influence positive change.
Training + flexible working
Supporting our people
We look for people who lead themselves with energy and commitment, who always strive to do their best. In return, we want to give you every opportunity to make your career here a successful one, whatever your plans are. Because personal growth is important to us, you may be given the option of studying for industry recognised qualifications and accreditations, depending on your role.
Customer Contact Careers
Sales Team Leader - Whirlpool
Sales Team Leader – Whirlpool Salary: £36,000 OTEContract: Permanent, full time with shift patterns between 8am-8pm, Mon-SunLocation: Hybrid – with visits to the Nottingham office when required Are you a highly, driven sales and...
Contact Centre Operations Manager - Inbound Sales
Contact Centre Operations Manager Salary: £59,000 OTE Contract: Permanent, Full time Location: Hybrid – Requirement to be on site in Nottingham as needed, with occasional travel to other D&G sites. Are you an experienced Operations...
Customer Sales Advisor Outbound (Remote)
New Year, New Start! Join D&G in January 2023 – Customer Sales Advisor – Outbound Competitive salary: Salary: £21,500 per year + Average Bonus Earnings of £7,200 per annum.Contract: Permanent, full time with a fixed...
Customer Sales Advisor - Sky Outbound (Remote)
New Year, New Start! Join D&G in January 2023 – Customer Sales Advisor – Sky Outbound Competitive salary: £21,500 per year + Average Bonus Earnings of £6,000 per annum and Free Sky TV!Contract: Permanent, full time with...
Customer Sales Advisor - Whirlpool (Remote & Hybrid)
New Year, New Start! Join D&G in January 2023 – Customer Sales Advisor – Whirlpool Location: Hybrid and remote working options available. Start Date: 13th of March 2023 . Contract Type: Permanent Advert Close Date: We recruit on a...