• Company Overview


    For over a hundred years, Domestic & General has been a trusted provider of aftercare for domestic appliances for over 16 million customers. Today, we’re the UK’s leading provider of appliance breakdown protection, developing products and services to meet our customers’ needs

    Our Products and Services

    We provide protection, maintenance and support for a broad range of domestic products and consumer electronics, ranging from televisions to washing machines to boilers.

    We look after 23.9 million products and, through our expert service network, we repair or replace almost 3 million appliances every year*.

    It’s our mission to keep our customers’ worlds running by delivering a service that never lets you down.

    * Based on the number of repairs and replacements completed in 2017.

    Our Business Model

    Our distribution model reaches customers across the full life-cycle of their product ownership, from point of sale, to registration on product delivery, to the point of breakdown (and if required, replacement). Our long-standing relationships with major retail and Original Equipment Manufacturer (OEM) partners allows us to maximise our channel reach and deliver a seamless customer experience that delivers mutual benefits for all.

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