Latest Vacancies

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    [0] => stdClass Object
        (
            [title] => Underwriting & Commercial Graduate Analyst
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1424775?FromSearch=False
            [description] => We are looking a numerate graduate who enjoy solving complex problems, has commercial acumen and wants to take on a role with real responsibility from the start. This role is a core part of our UK business and therefore will provide you with a huge amount of financial services experience in fast paced, inclusive and supportive environment.
            [PubDate] => 18/10/2018 10:07:00
            [ClosingDate] => 15/11/2018 23:59:00
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            [ref] => DGWIMLI358269
            [jobDiscipline] => Graduate
            [jobLocation] => London
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [1] => stdClass Object
        (
            [title] => Employee Relations Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1431994?FromSearch=False
            [description] => We have a fantastic permanent opportunity for an Employee Relations Advisor to join our HR team here at Domestic & General in Nottingham.

 

Reporting to the Head of Employee Relations, as an Employee Relations Advisor you will give vital support and framework to our people managers, providing them with the skills and confidence they need to take accountability for their people issues. Working within one of our busy UK Contact Centre's this is a fast paced and rewarding opportunity for someone looking to progress their career within Employee Relations.

 

There has never been a more exciting time to join Domestic & General. Headquartered in South West London, we’re the UK’s leading specialist warranty provider with a presence in 14 countries and a proud 100-year heritage with a strong financial track record. 

 

Key role responsibilities: 

 


Provide ER support and framework to our people managers
Effective management of ER cases, supporting outcomes which are aligned to D&G’s Culture & Values. This will include but not limited to disciplinary, grievances, investigations, appeals, and capability procedures
Supporting broader ER activity including restructuring and policy development
Effective relationship management and partnering with Occupational Health to deliver an effective well-being strategy
Providing coaching, support and professional development for people managers
Effective HR Risk Management
Reporting, analytics and people insights


 

Skills and experience:

 


Sound knowledge of Employment law and HR best practice
HR experience in a contact centre environment would be ideal, or if not a similar environment
Managing employee relations cases / issues
Strong communications skills
Exceptional stakeholder management experience
Able to build plan and prioritise activities to deliver
Proactive
Team player
Strong decision making skills and sound judgement
High drive for continuou
            [PubDate] => 25/10/2018 11:28:00
            [ClosingDate] => 15/11/2018 23:59:00
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            [ref] => DGNOTMV360589
            [jobDiscipline] => Human Resources / L&D / Recruitment
            [jobLocation] => Nottingham
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [2] => stdClass Object
        (
            [title] => HR Administrator
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1442983?FromSearch=False
            [description] => We have a brand new opportunity for a HR Administrator to join our Customer Sales team in Nottingham on a temporary basis, with the potential to go permanent. This is a fantastic opportunity for an individual, who is looking to gain experience and exposure within a forward-thinking HR function whilst playing a key operational support role.

 

You will already have some experience working within HR or some experience working alongside HR functions where you have been dealing with payroll, holidays and absence matters.

 

Supporting our Team Leaders, you will be approachable, highly organized and have great communication skills. In addition, you will have excellent attention to detail and able to follow and advise, on correct company policies and procedures, as well as give insights and recommendations to the relevant stakeholders. You will be a visible member of the HR team within the heart of our contact centre in Nottingham.

 

There has never been a more exciting time to join Domestic & General. We are the UK’s leading specialist warranty provider with a presence in 14 countries and a proud 100-year heritage with a strong financial track record. Some of the world’s biggest brand names work with us to provide them with product protection for a broad range of domestic appliances and consumer electronic products, ranging from televisions, washing machines and boilers to laptops, smartphones and tablets. We are going through a transformation period of significant change, which is providing great opportunities for our people to progress and enhance their careers.

 

In return, we offer:

 


25 days annual leave (plus bank holidays)
Discounted warranty products
Pension scheme
Free life assurance
Complimentary Domestic & General product protection plan
Free Wi-Fi, hot drinks and fresh fruit
Great employee discounts at local shops, gyms and restaurants
 


If you are interested, please apply as soon as possible as im
            [PubDate] => 06/11/2018 11:49:00
            [ClosingDate] => 16/11/2018 23:59:00
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            [ref] => DGNOTDO343222
            [jobDiscipline] => Human Resources / L&D / Recruitment
            [jobLocation] => Nottingham
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [3] => stdClass Object
        (
            [title] => Product Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1418011?FromSearch=False
            [description] => We have a fantastic opportunity in our International function to join the OEM department as Product Manager, here at Domestic & General in Wimbledon Head Office, on a full time permanent contract. 
 Reporting to the Head of Product & Channel, as Product Manager you'll be joining the International OEM team, using data and customer insight to help us develop our existing products, seeking to ensure we're offering the right product for each market and channel. 

            [PubDate] => 10/10/2018 18:18:00
            [ClosingDate] => 16/11/2018 23:59:00
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            [ref] => DGWIMKE320326
            [jobDiscipline] => International
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [4] => stdClass Object
        (
            [title] => Merchandising Category Analyst
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1444299?FromSearch=False
            [description] => 9-12 Month Fixed Term Opportunity

 

Are you an organised individual who is looking to develop your career at the UK’s leading specialist warranty provider? If so, then this could be an ideal opportunity! We are now looking for a Merchandising Category Analyst to join our Bedworth team, during an exciting period of transformation and change.

 

As a Merchandiser, you will be part of a key operational function within our Product Replacement process, with a focus on achieving set targets and ensuring that customer NPS scores are met and budgeted savings are made.

 

On a day to day basis, your role will involve:

 


Management of daily stock levels with all D&G suppliers across specific product ranges
The creation of product offers for customers in line with supplier stock availability
Gaining an understanding of customer behaviour towards product downgrades, matches, upgrades and managers specials
Ensuring that offers made to customers are compliant
Ensuring that offers made are the best for our customers and our business
Maintaining a close and consistent relationships with D&G suppliers
Gaining an understanding of the company sales process
Gaining and maintaining a good level of product knowledge
 

We’re the UK’s leading specialist warranty provider and have been in business for over 100 years, with a proud history of looking after people and their products when things go wrong. That could mean anything from making laundry happen again for one customer to getting the central heating back on for another. But there’s more to us than that. Major manufacturing, retail and financial services brands choose to work closely with us. Many independent vendors do too. Whoever we’re working with, we tailor our approach to get the best results, while keeping our customers’ interests at heart. We manage the whole warranty process, including appliance registration, mailing, contact centres, repair network
            [PubDate] => 07/11/2018 12:31:00
            [ClosingDate] => 21/11/2018 23:59:00
            [location] => stdClass Object
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            [ref] => DGNOTGC364554
            [jobDiscipline] => Customer Relations
            [jobLocation] => Bedworth
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => Competitive
        )

    [5] => stdClass Object
        (
            [title] => Senior Copywriter
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1447229?FromSearch=False
            [description] => We're looking for an experienced Senior Copywriter to join our fantastic in-house copywriting team, based in our Wimbledon office in South-West London.
            [PubDate] => 09/11/2018 16:13:00
            [ClosingDate] => 23/11/2018 23:59:00
            [location] => stdClass Object
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            [salary] => stdClass Object
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            [ref] => DGWIMCL365111
            [jobDiscipline] => Marketing / Sales / PR
            [jobLocation] => London
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [6] => stdClass Object
        (
            [title] => Financial Accountant
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1443014?FromSearch=False
            [description] => We are looking for a Financial Accountant to join our Group Head Office in Wimbledon. This role will report to the UK Financial Controller and be part of the senior UK Financial Accounting team.

 

This role will play a key role in the development of the team; challenging the status quo of processes and formalizing documentation and controls.

 

Responsibilities


Production of timely, accurate financial information and analysis for the UK operating segment and subsidiary legal entities
Supporting the reporting of monthly results to Group finance, clearly documenting and articulating drivers for variances to budget, key accounting judgements, and opportunities and risks to the budget for the financial year
Support the Group budgeting and forecasting cycles, modelling the balance sheet and cash flow
Building strong relationships with external audit team to complete Group and local audits to tight deadlines
Ensuring the UK segment is compliant with all Group policies and relevant technical accounting pronouncements and standards
Ensuring appropriate financial controls and processes are in place to ensure accurate and timely production of financial information
Assist with ad hoc finance projects and provide support to Director of Corporate Finance including Solvency II and preparation of Corporation Tax computations and VAT / IPT returns


 

The Ideal Candidate


Qualified Accountant (CIMA, ACCA or ACA)
Strong technical accounting expertise including IFRS and UK GAAP
Strong knowledge of accounting principles and practices able to make sound day to day accounting decisions and solve accounting issues and problems
Working knowledge of corporation tax, VAT, and IPT
Strong understanding of robust processes and effective controls
Advanced Excel skills
Capable of delivering clear objectives
Able to work and communicate effectively at all levels of the business including Group Financial
Clear written and verbal communication skills
Confide
            [PubDate] => 06/11/2018 11:58:00
            [ClosingDate] => 27/11/2018 23:59:00
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            [ref] => DGWIMEU364137
            [jobDiscipline] => Finance MI and Underwriting
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive + discretionary bonus
        )

    [7] => stdClass Object
        (
            [title] => Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/754010?FromSearch=False
            [description] => There’s a new starting salary of £18,380 - £20,150 to recognise the importance of skilled Customer Sales Advisors with the opportunity to earn up to £5040 per year in bonus!

 

Domestic & General is transforming it’s call centres, apply now for start dates in Oct & Nov 2018!

 


Do you thrive on delivering sales results?
Does exceeding targets come naturally to you?
Are you passionate about your performance and development?
 

 

We’re looking for skilled customer sales advisors dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen.

 

So, what else is changing? Here’s a taster:

 




Newly refurbished offices
Attractive bonus package
Increased annual leave
Earning potential of up to £25,190
 

 

About the role

 

We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

As a Sales Advisor, you’ll work in partnership with our brands, making our customers aware of the additional products they can purchase for added peace of mind. You will engage with a warm customer base who require your expert guidance and support, ensuring that their needs are appropriately tailored for.

Working in a team of up to 15 Sales professionals, you’ll enjoy a vibrant workplace in a fantastic city centre location.

 

About you

 

A skilled sales professional, you’ll thrive on beating targets – but you’ll always make sure that the customer’s interests come first. You understand the customer’s perspective and have a natural ability to build a strong rapport. You love to be challenged and have a real flair for sales. You are a confident and enthusiastic individual who enjoys heal
            [PubDate] => 16/05/2017 11:36:00
            [ClosingDate] => 30/11/2018 23:59:00
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            [ref] => DGNOTGB196410
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,150 + up to £5,040 bonus per annum
        )

    [8] => stdClass Object
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            [title] => Sales Advisor - Retentions
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/942246?FromSearch=False
            [description] => We are looking for skilled Sales professionals who thrive on delivering sales results and excellent customer service with experience working in an inbound or customer facing environments.

Our most successful Sales Advisors have a natural drive to exceed targets and are passionate about their performance and development.
            [PubDate] => 18/08/2017 10:02:00
            [ClosingDate] => 30/11/2018 23:59:00
            [location] => stdClass Object
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            [ref] => DGNOTQU222377
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,150 + Bonus scheme
        )

    [9] => stdClass Object
        (
            [title] => Team Leader
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1124552?FromSearch=False
            [description] => Hours: 37.5 hours per week, flexible shift pattern Monday - Sunday

 

We are Domestic & General, a company with a proud heritage of over 100 years in operation.

 

We’re on the lookout for experienced, customer-focused, sales through service Team Leaders, with a proven track record of driving and embedding positive cultural change, to join us in our exciting journey!

 

The Team Leader Role

 

Leading a team of around 15 Inbound or Outbound Advisors, your role as Team Leader will be to drive and develop our company values and behaviours within your team, whilst providing them with the support they need to be successful and achieve their goals. On a day to day basis as a Team Leader you will actively support your teams operationally, embedding a sales through service approach whilst ensuring they are provided with the most effective and compliant customer support techniques. You will also drive the results of your team with effective team meetings and 1-1 support and coaching.

 

About You

 


You will be a passionate coach and motivator, who can role model our values whilst acting with trust and integrity
Has a track record of leadership success within customer service and sales environments, and can actively lead from the front whilst empowering others to be high performers
Demonstrates a passion for sales through service with a strong customer centric approach, and takes ownership and accountability for doing the right thing
Someone who can demonstrate energy and perseverance with an ability to remain calm and be persistent in the face of challenge
A person who makes it happen, with a focus on execution and driving results
Customer focused with a passion for improving a customer’s journey
Encourages feedback whilst developing and supporting colleagues to achieve a high standard of performance


 

Benefits:

 


A competitive salary package
A performance related bonus of up to £2,944 per year fo
            [PubDate] => 03/01/2018 14:55:00
            [ClosingDate] => 30/11/2018 23:59:00
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            [ref] => DGBRIXE259577
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => Competitive
        )

    [10] => stdClass Object
        (
            [title] => Service Watch Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1327230?FromSearch=False
            [description] => stdClass Object
                (
                )

            [PubDate] => 20/07/2018 14:16:00
            [ClosingDate] => 30/11/2018 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBEDWC325463
            [jobDiscipline] => Contact Centre
            [jobLocation] => Bedworth
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => Competitive
        )

    [11] => stdClass Object
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            [title] => Senior Server Engineer
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1348548?FromSearch=False
            [description] => stdClass Object
                (
                )

            [PubDate] => 09/08/2018 12:43:00
            [ClosingDate] => 03/12/2018 23:59:00
            [location] => stdClass Object
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            [salary] => stdClass Object
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            [ref] => DGWIMPO333125
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [12] => stdClass Object
        (
            [title] => Senior Database Administrator (Db2)
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1045120?FromSearch=False
            [description] => Are you looking for a new and exciting Senior Database Administrator role that will challenge you?
We are looking for a Senior Database Administrator to be responsible for the performance, integrity, security and availability of the operational databases and warehouses that underpin the business functions.  

            [PubDate] => 11/10/2017 11:46:00
            [ClosingDate] => 07/12/2018 23:59:00
            [location] => stdClass Object
                (
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            [salary] => stdClass Object
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            [ref] => DGWIMNP241117
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => London
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive + excellent benefits
        )

    [13] => stdClass Object
        (
            [title] => Customer Service Representative
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/754135?FromSearch=False
            [description] => Do you thrive on delivering a first-class customer service?
Does exceeding targets come naturally to you?
Are you passionate about your performance and development?


 

We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen.

We know that to be successful, we need to hire the very best. That’s why we have raised our basic salary to £19,800, with the opportunity to earn even more through our bonus scheme.

So, what else is changing? Here’s a taster:

 


Newly refurbished offices
Attractive bonus package
Increased annual leave
Earning potential of up to £23,978


 

About the role

We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

As a Customer Support Representative, you’ll be the first point of contact for customers with warranty-related queries. You’ll provide excellent customer service and give added peace of mind by up-selling other products that customers can purchase that best suit their needs.

Working in a team of up to 15 Customer Support Representatives, you’ll enjoy a vibrant workplace in a fantastic city centre location.

 

 

About you

A skilled customer service professional, you’ll thrive on beating targets – but you’ll always make sure that the customer’s interests come first. You understand the customer’s perspective and have a natural ability to build a strong rapport.

The most successful Customer Support Representatives champion the customer voice and pride themselves on customer satisfaction. They enjoy healthy competition and achieving excellent service. 

Our Customer Support Representatives will have
            [PubDate] => 01/01/2018 09:00:00
            [ClosingDate] => 31/12/2018 23:59:00
            [location] => stdClass Object
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            [salary] => stdClass Object
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            [ref] => DGBRITD196417
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,800 - £21,683 + Monthly Bonus
        )

    [14] => stdClass Object
        (
            [title] => Market & Competitor Analyst
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1357578?FromSearch=False
            [description] => Are you a self-motivated and sharp minded Market & Competitor Analyst with an insurance background that can help us put customers at the heart of everything we do?

 

We have a fantastic new opportunity for a Competitor Analyst with essential Market Research experience to join our Customer Strategy team here at Domestic & General’s head office in Wimbledon. This new role is being created to enable the business to build and identify market, competitor and consumer trends to prioritise growth opportunities and mitigate business risk. If you've got the relevant Market Analyst experience, this role could be for you!

 

On a day to day basis the role will involve:


Compiling and analysing multiple sources of industry reports using primary, secondary, modern and traditional methods. Sharing through regular reports, presentations etc.
Enabling the business to understand changing consumer trends and enabling us to learn from best in market case studies and trends.
Ensuring the business is aware of competitor strategy and its impact on D&G by building a competitor overview
Understanding the past, present and future of the insurance and warranty market. Looking into the implications of current market behaviour and trends, future trends and predictions for D&G. Providing access to market trends that enable debates and conversation around implications or risks for the business.


 

At Domestic & General our market position as the UK’s leading warranty specialist has been sustained despite the economic downturn.  With a global customer base of over 15 million and a story of consistent growth, we have a clear brand vision and our customers not only know they can rely on us to take care of their products but that we can adapt and develop our business to meet their expectations. 

 

We’re smart, brave and ambitious individuals united by our ambition of putting customers first and at the heart of everything we do.


            [PubDate] => 17/08/2018 19:19:00
            [ClosingDate] => 31/12/2018 23:59:00
            [location] => stdClass Object
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            [salary] => stdClass Object
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            [ref] => DGWIMYT336032
            [jobDiscipline] => Finance MI and Underwriting
            [jobLocation] => London
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [15] => stdClass Object
        (
            [title] => Customer Insight Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1357583?FromSearch=False
            [description] => Are you a driven and engaging Customer Insight professional who can help us in our continued determination to take the worry out of your appliance, boiler and electronic problems?

 

We have a fantastic new opportunity for a Customer Insight Manager to join our Customer Strategy team here at Domestic & General. This new role is being created to set up and manage the voice of customer programme (NPS) - enabling the business to measure and understand the customer experience across the entire customer journey.

 

On a day to day basis the role will involve:


Setting up and management of feedback surveys across the customer journey i.e. joiners, in life (claims) and renewals/ leavers, including complaints and online and offline channels – including non-customers i.e. potential joiners not converting earlier in the journey
Managing stakeholder relationships and understanding varying requirements of stakeholders. Ensuring the Voice of Customer programme enables informed decision making across key touchpoints and journeys
Ensure smooth running of the customer surveys, improving and identifying gaps to ensure an automated and real-time customer feedback for existing or new relationships or journeys
Setting up, and managing comms plan to share the learnings through regular reporting (weekly/ monthly/ quarterly) of customer satisfaction, pain points, or drivers of satisfaction


 

Over the next 5 years, Domestic and General are rolling out a significant amount of change to the business, driven by the Group’s exciting new strategy putting customers at the heart of the business, as well as by external factors such as regulatory change and Brexit. This is our ‘P22’ strategy, extending through to 2022.

 

This is an exciting time to be part of a first-class team on a sizeable transformation journey. We have a requirement to implement a significant amount of change to the business and this role will be a crucial part of this.
            [PubDate] => 17/08/2018 19:20:00
            [ClosingDate] => 31/12/2018 23:59:00
            [location] => stdClass Object
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                )

            [salary] => stdClass Object
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            [ref] => DGWIMOK336028
            [jobDiscipline] => Finance MI and Underwriting
            [jobLocation] => London
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

)
Array
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    [0] => stdClass Object
        (
            [title] => Senior Copywriter
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1447229?FromSearch=False
            [description] => We're looking for an experienced Senior Copywriter to join our fantastic in-house copywriting team, based in our Wimbledon office in South-West London.
            [PubDate] => 09/11/2018 16:13:00
            [ClosingDate] => 23/11/2018 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMCL365111
            [jobDiscipline] => Marketing / Sales / PR
            [jobLocation] => London
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [1] => stdClass Object
        (
            [title] => Merchandising Category Analyst
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1444299?FromSearch=False
            [description] => 9-12 Month Fixed Term Opportunity

 

Are you an organised individual who is looking to develop your career at the UK’s leading specialist warranty provider? If so, then this could be an ideal opportunity! We are now looking for a Merchandising Category Analyst to join our Bedworth team, during an exciting period of transformation and change.

 

As a Merchandiser, you will be part of a key operational function within our Product Replacement process, with a focus on achieving set targets and ensuring that customer NPS scores are met and budgeted savings are made.

 

On a day to day basis, your role will involve:

 


Management of daily stock levels with all D&G suppliers across specific product ranges
The creation of product offers for customers in line with supplier stock availability
Gaining an understanding of customer behaviour towards product downgrades, matches, upgrades and managers specials
Ensuring that offers made to customers are compliant
Ensuring that offers made are the best for our customers and our business
Maintaining a close and consistent relationships with D&G suppliers
Gaining an understanding of the company sales process
Gaining and maintaining a good level of product knowledge
 

We’re the UK’s leading specialist warranty provider and have been in business for over 100 years, with a proud history of looking after people and their products when things go wrong. That could mean anything from making laundry happen again for one customer to getting the central heating back on for another. But there’s more to us than that. Major manufacturing, retail and financial services brands choose to work closely with us. Many independent vendors do too. Whoever we’re working with, we tailor our approach to get the best results, while keeping our customers’ interests at heart. We manage the whole warranty process, including appliance registration, mailing, contact centres, repair network
            [PubDate] => 07/11/2018 12:31:00
            [ClosingDate] => 21/11/2018 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTGC364554
            [jobDiscipline] => Customer Relations
            [jobLocation] => Bedworth
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => Competitive
        )

    [2] => stdClass Object
        (
            [title] => Financial Accountant
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1443014?FromSearch=False
            [description] => We are looking for a Financial Accountant to join our Group Head Office in Wimbledon. This role will report to the UK Financial Controller and be part of the senior UK Financial Accounting team.

 

This role will play a key role in the development of the team; challenging the status quo of processes and formalizing documentation and controls.

 

Responsibilities


Production of timely, accurate financial information and analysis for the UK operating segment and subsidiary legal entities
Supporting the reporting of monthly results to Group finance, clearly documenting and articulating drivers for variances to budget, key accounting judgements, and opportunities and risks to the budget for the financial year
Support the Group budgeting and forecasting cycles, modelling the balance sheet and cash flow
Building strong relationships with external audit team to complete Group and local audits to tight deadlines
Ensuring the UK segment is compliant with all Group policies and relevant technical accounting pronouncements and standards
Ensuring appropriate financial controls and processes are in place to ensure accurate and timely production of financial information
Assist with ad hoc finance projects and provide support to Director of Corporate Finance including Solvency II and preparation of Corporation Tax computations and VAT / IPT returns


 

The Ideal Candidate


Qualified Accountant (CIMA, ACCA or ACA)
Strong technical accounting expertise including IFRS and UK GAAP
Strong knowledge of accounting principles and practices able to make sound day to day accounting decisions and solve accounting issues and problems
Working knowledge of corporation tax, VAT, and IPT
Strong understanding of robust processes and effective controls
Advanced Excel skills
Capable of delivering clear objectives
Able to work and communicate effectively at all levels of the business including Group Financial
Clear written and verbal communication skills
Confide
            [PubDate] => 06/11/2018 11:58:00
            [ClosingDate] => 27/11/2018 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMEU364137
            [jobDiscipline] => Finance MI and Underwriting
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive + discretionary bonus
        )

    [3] => stdClass Object
        (
            [title] => HR Administrator
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1442983?FromSearch=False
            [description] => We have a brand new opportunity for a HR Administrator to join our Customer Sales team in Nottingham on a temporary basis, with the potential to go permanent. This is a fantastic opportunity for an individual, who is looking to gain experience and exposure within a forward-thinking HR function whilst playing a key operational support role.

 

You will already have some experience working within HR or some experience working alongside HR functions where you have been dealing with payroll, holidays and absence matters.

 

Supporting our Team Leaders, you will be approachable, highly organized and have great communication skills. In addition, you will have excellent attention to detail and able to follow and advise, on correct company policies and procedures, as well as give insights and recommendations to the relevant stakeholders. You will be a visible member of the HR team within the heart of our contact centre in Nottingham.

 

There has never been a more exciting time to join Domestic & General. We are the UK’s leading specialist warranty provider with a presence in 14 countries and a proud 100-year heritage with a strong financial track record. Some of the world’s biggest brand names work with us to provide them with product protection for a broad range of domestic appliances and consumer electronic products, ranging from televisions, washing machines and boilers to laptops, smartphones and tablets. We are going through a transformation period of significant change, which is providing great opportunities for our people to progress and enhance their careers.

 

In return, we offer:

 


25 days annual leave (plus bank holidays)
Discounted warranty products
Pension scheme
Free life assurance
Complimentary Domestic & General product protection plan
Free Wi-Fi, hot drinks and fresh fruit
Great employee discounts at local shops, gyms and restaurants
 


If you are interested, please apply as soon as possible as im
            [PubDate] => 06/11/2018 11:49:00
            [ClosingDate] => 16/11/2018 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTDO343222
            [jobDiscipline] => Human Resources / L&D / Recruitment
            [jobLocation] => Nottingham
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [4] => stdClass Object
        (
            [title] => Employee Relations Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1431994?FromSearch=False
            [description] => We have a fantastic permanent opportunity for an Employee Relations Advisor to join our HR team here at Domestic & General in Nottingham.

 

Reporting to the Head of Employee Relations, as an Employee Relations Advisor you will give vital support and framework to our people managers, providing them with the skills and confidence they need to take accountability for their people issues. Working within one of our busy UK Contact Centre's this is a fast paced and rewarding opportunity for someone looking to progress their career within Employee Relations.

 

There has never been a more exciting time to join Domestic & General. Headquartered in South West London, we’re the UK’s leading specialist warranty provider with a presence in 14 countries and a proud 100-year heritage with a strong financial track record. 

 

Key role responsibilities: 

 


Provide ER support and framework to our people managers
Effective management of ER cases, supporting outcomes which are aligned to D&G’s Culture & Values. This will include but not limited to disciplinary, grievances, investigations, appeals, and capability procedures
Supporting broader ER activity including restructuring and policy development
Effective relationship management and partnering with Occupational Health to deliver an effective well-being strategy
Providing coaching, support and professional development for people managers
Effective HR Risk Management
Reporting, analytics and people insights


 

Skills and experience:

 


Sound knowledge of Employment law and HR best practice
HR experience in a contact centre environment would be ideal, or if not a similar environment
Managing employee relations cases / issues
Strong communications skills
Exceptional stakeholder management experience
Able to build plan and prioritise activities to deliver
Proactive
Team player
Strong decision making skills and sound judgement
High drive for continuou
            [PubDate] => 25/10/2018 11:28:00
            [ClosingDate] => 15/11/2018 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTMV360589
            [jobDiscipline] => Human Resources / L&D / Recruitment
            [jobLocation] => Nottingham
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [5] => stdClass Object
        (
            [title] => Underwriting & Commercial Graduate Analyst
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1424775?FromSearch=False
            [description] => We are looking a numerate graduate who enjoy solving complex problems, has commercial acumen and wants to take on a role with real responsibility from the start. This role is a core part of our UK business and therefore will provide you with a huge amount of financial services experience in fast paced, inclusive and supportive environment.
            [PubDate] => 18/10/2018 10:07:00
            [ClosingDate] => 15/11/2018 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMLI358269
            [jobDiscipline] => Graduate
            [jobLocation] => London
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [6] => stdClass Object
        (
            [title] => Product Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1418011?FromSearch=False
            [description] => We have a fantastic opportunity in our International function to join the OEM department as Product Manager, here at Domestic & General in Wimbledon Head Office, on a full time permanent contract. 
 Reporting to the Head of Product & Channel, as Product Manager you'll be joining the International OEM team, using data and customer insight to help us develop our existing products, seeking to ensure we're offering the right product for each market and channel. 

            [PubDate] => 10/10/2018 18:18:00
            [ClosingDate] => 16/11/2018 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMKE320326
            [jobDiscipline] => International
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [7] => stdClass Object
        (
            [title] => Customer Insight Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1357583?FromSearch=False
            [description] => Are you a driven and engaging Customer Insight professional who can help us in our continued determination to take the worry out of your appliance, boiler and electronic problems?

 

We have a fantastic new opportunity for a Customer Insight Manager to join our Customer Strategy team here at Domestic & General. This new role is being created to set up and manage the voice of customer programme (NPS) - enabling the business to measure and understand the customer experience across the entire customer journey.

 

On a day to day basis the role will involve:


Setting up and management of feedback surveys across the customer journey i.e. joiners, in life (claims) and renewals/ leavers, including complaints and online and offline channels – including non-customers i.e. potential joiners not converting earlier in the journey
Managing stakeholder relationships and understanding varying requirements of stakeholders. Ensuring the Voice of Customer programme enables informed decision making across key touchpoints and journeys
Ensure smooth running of the customer surveys, improving and identifying gaps to ensure an automated and real-time customer feedback for existing or new relationships or journeys
Setting up, and managing comms plan to share the learnings through regular reporting (weekly/ monthly/ quarterly) of customer satisfaction, pain points, or drivers of satisfaction


 

Over the next 5 years, Domestic and General are rolling out a significant amount of change to the business, driven by the Group’s exciting new strategy putting customers at the heart of the business, as well as by external factors such as regulatory change and Brexit. This is our ‘P22’ strategy, extending through to 2022.

 

This is an exciting time to be part of a first-class team on a sizeable transformation journey. We have a requirement to implement a significant amount of change to the business and this role will be a crucial part of this.
            [PubDate] => 17/08/2018 19:20:00
            [ClosingDate] => 31/12/2018 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMOK336028
            [jobDiscipline] => Finance MI and Underwriting
            [jobLocation] => London
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [8] => stdClass Object
        (
            [title] => Market & Competitor Analyst
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1357578?FromSearch=False
            [description] => Are you a self-motivated and sharp minded Market & Competitor Analyst with an insurance background that can help us put customers at the heart of everything we do?

 

We have a fantastic new opportunity for a Competitor Analyst with essential Market Research experience to join our Customer Strategy team here at Domestic & General’s head office in Wimbledon. This new role is being created to enable the business to build and identify market, competitor and consumer trends to prioritise growth opportunities and mitigate business risk. If you've got the relevant Market Analyst experience, this role could be for you!

 

On a day to day basis the role will involve:


Compiling and analysing multiple sources of industry reports using primary, secondary, modern and traditional methods. Sharing through regular reports, presentations etc.
Enabling the business to understand changing consumer trends and enabling us to learn from best in market case studies and trends.
Ensuring the business is aware of competitor strategy and its impact on D&G by building a competitor overview
Understanding the past, present and future of the insurance and warranty market. Looking into the implications of current market behaviour and trends, future trends and predictions for D&G. Providing access to market trends that enable debates and conversation around implications or risks for the business.


 

At Domestic & General our market position as the UK’s leading warranty specialist has been sustained despite the economic downturn.  With a global customer base of over 15 million and a story of consistent growth, we have a clear brand vision and our customers not only know they can rely on us to take care of their products but that we can adapt and develop our business to meet their expectations. 

 

We’re smart, brave and ambitious individuals united by our ambition of putting customers first and at the heart of everything we do.


            [PubDate] => 17/08/2018 19:19:00
            [ClosingDate] => 31/12/2018 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
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                )

            [ref] => DGWIMYT336032
            [jobDiscipline] => Finance MI and Underwriting
            [jobLocation] => London
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [9] => stdClass Object
        (
            [title] => Senior Server Engineer
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1348548?FromSearch=False
            [description] => stdClass Object
                (
                )

            [PubDate] => 09/08/2018 12:43:00
            [ClosingDate] => 03/12/2018 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMPO333125
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [10] => stdClass Object
        (
            [title] => Service Watch Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1327230?FromSearch=False
            [description] => stdClass Object
                (
                )

            [PubDate] => 20/07/2018 14:16:00
            [ClosingDate] => 30/11/2018 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBEDWC325463
            [jobDiscipline] => Contact Centre
            [jobLocation] => Bedworth
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => Competitive
        )

    [11] => stdClass Object
        (
            [title] => Team Leader
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1124552?FromSearch=False
            [description] => Hours: 37.5 hours per week, flexible shift pattern Monday - Sunday

 

We are Domestic & General, a company with a proud heritage of over 100 years in operation.

 

We’re on the lookout for experienced, customer-focused, sales through service Team Leaders, with a proven track record of driving and embedding positive cultural change, to join us in our exciting journey!

 

The Team Leader Role

 

Leading a team of around 15 Inbound or Outbound Advisors, your role as Team Leader will be to drive and develop our company values and behaviours within your team, whilst providing them with the support they need to be successful and achieve their goals. On a day to day basis as a Team Leader you will actively support your teams operationally, embedding a sales through service approach whilst ensuring they are provided with the most effective and compliant customer support techniques. You will also drive the results of your team with effective team meetings and 1-1 support and coaching.

 

About You

 


You will be a passionate coach and motivator, who can role model our values whilst acting with trust and integrity
Has a track record of leadership success within customer service and sales environments, and can actively lead from the front whilst empowering others to be high performers
Demonstrates a passion for sales through service with a strong customer centric approach, and takes ownership and accountability for doing the right thing
Someone who can demonstrate energy and perseverance with an ability to remain calm and be persistent in the face of challenge
A person who makes it happen, with a focus on execution and driving results
Customer focused with a passion for improving a customer’s journey
Encourages feedback whilst developing and supporting colleagues to achieve a high standard of performance


 

Benefits:

 


A competitive salary package
A performance related bonus of up to £2,944 per year fo
            [PubDate] => 03/01/2018 14:55:00
            [ClosingDate] => 30/11/2018 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
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                )

            [ref] => DGBRIXE259577
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => Competitive
        )

    [12] => stdClass Object
        (
            [title] => Customer Service Representative
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/754135?FromSearch=False
            [description] => Do you thrive on delivering a first-class customer service?
Does exceeding targets come naturally to you?
Are you passionate about your performance and development?


 

We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen.

We know that to be successful, we need to hire the very best. That’s why we have raised our basic salary to £19,800, with the opportunity to earn even more through our bonus scheme.

So, what else is changing? Here’s a taster:

 


Newly refurbished offices
Attractive bonus package
Increased annual leave
Earning potential of up to £23,978


 

About the role

We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

As a Customer Support Representative, you’ll be the first point of contact for customers with warranty-related queries. You’ll provide excellent customer service and give added peace of mind by up-selling other products that customers can purchase that best suit their needs.

Working in a team of up to 15 Customer Support Representatives, you’ll enjoy a vibrant workplace in a fantastic city centre location.

 

 

About you

A skilled customer service professional, you’ll thrive on beating targets – but you’ll always make sure that the customer’s interests come first. You understand the customer’s perspective and have a natural ability to build a strong rapport.

The most successful Customer Support Representatives champion the customer voice and pride themselves on customer satisfaction. They enjoy healthy competition and achieving excellent service. 

Our Customer Support Representatives will have
            [PubDate] => 01/01/2018 09:00:00
            [ClosingDate] => 31/12/2018 23:59:00
            [location] => stdClass Object
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                )

            [salary] => stdClass Object
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                )

            [ref] => DGBRITD196417
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,800 - £21,683 + Monthly Bonus
        )

    [13] => stdClass Object
        (
            [title] => Senior Database Administrator (Db2)
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1045120?FromSearch=False
            [description] => Are you looking for a new and exciting Senior Database Administrator role that will challenge you?
We are looking for a Senior Database Administrator to be responsible for the performance, integrity, security and availability of the operational databases and warehouses that underpin the business functions.  

            [PubDate] => 11/10/2017 11:46:00
            [ClosingDate] => 07/12/2018 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
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                )

            [ref] => DGWIMNP241117
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => London
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive + excellent benefits
        )

    [14] => stdClass Object
        (
            [title] => Sales Advisor - Retentions
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/942246?FromSearch=False
            [description] => We are looking for skilled Sales professionals who thrive on delivering sales results and excellent customer service with experience working in an inbound or customer facing environments.

Our most successful Sales Advisors have a natural drive to exceed targets and are passionate about their performance and development.
            [PubDate] => 18/08/2017 10:02:00
            [ClosingDate] => 30/11/2018 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTQU222377
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,150 + Bonus scheme
        )

    [15] => stdClass Object
        (
            [title] => Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/754010?FromSearch=False
            [description] => There’s a new starting salary of £18,380 - £20,150 to recognise the importance of skilled Customer Sales Advisors with the opportunity to earn up to £5040 per year in bonus!

 

Domestic & General is transforming it’s call centres, apply now for start dates in Oct & Nov 2018!

 


Do you thrive on delivering sales results?
Does exceeding targets come naturally to you?
Are you passionate about your performance and development?
 

 

We’re looking for skilled customer sales advisors dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen.

 

So, what else is changing? Here’s a taster:

 




Newly refurbished offices
Attractive bonus package
Increased annual leave
Earning potential of up to £25,190
 

 

About the role

 

We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

As a Sales Advisor, you’ll work in partnership with our brands, making our customers aware of the additional products they can purchase for added peace of mind. You will engage with a warm customer base who require your expert guidance and support, ensuring that their needs are appropriately tailored for.

Working in a team of up to 15 Sales professionals, you’ll enjoy a vibrant workplace in a fantastic city centre location.

 

About you

 

A skilled sales professional, you’ll thrive on beating targets – but you’ll always make sure that the customer’s interests come first. You understand the customer’s perspective and have a natural ability to build a strong rapport. You love to be challenged and have a real flair for sales. You are a confident and enthusiastic individual who enjoys heal
            [PubDate] => 16/05/2017 11:36:00
            [ClosingDate] => 30/11/2018 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTGB196410
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,150 + up to £5,040 bonus per annum
        )

)

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£19,800 - £21,683 + Monthly Bonus


Do you thrive on delivering a first-class customer service? Does exceeding targets come naturally to... view and apply

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Competitive + excellent benefits


Are you looking for a new and exciting Senior Database Administrator role that will challenge you? W... view and apply

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£18,380 - £20,150 + Bonus scheme


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£18,380 - £20,150 + up to £5,040 bonus per annum


There’s a new starting salary of £18,380 - £20,150 to recognise the importance of ... view and apply

100yrs

We are over 100 years old

2,000+

Over 2000 employees internationally

15million

More than 15 million customers

Global

An international business with 4 offices in the UK

18million

Over 18 million appliances protected

14k+

14,100 applications last year

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