Latest Vacancies

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    [0] => stdClass Object
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            [title] => Complaint Handler - Bedworth
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/811112?FromSearch=False
            [description] => We're looking for skilled Complaint Handlers dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues - and you can help make it happen.
            [PubDate] => 02/06/2017 13:16:00
            [ClosingDate] => 17/02/2019 23:59:00
            [location] => stdClass Object
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            [ref] => DGBEDME200969
            [jobDiscipline] => Customer Relations
            [jobLocation] => Bedworth
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => Competitive
        )

    [1] => stdClass Object
        (
            [title] => Communications Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1468456?FromSearch=False
            [description] => We have a fantastic opportunity for a Corporate Communications Executive to join our Communications team in our head office in Wimbledon.

Reporting to the Group Head of Communications, you will play a key part in the delivery of the group-wide communications strategy. You will have a real focus on Domestic & General's internal communications, as well as support the Group with public relations activity.

            [PubDate] => 05/12/2018 15:53:00
            [ClosingDate] => 17/02/2019 23:59:00
            [location] => stdClass Object
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            [salary] => stdClass Object
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            [ref] => DGWIMUM372152
            [jobDiscipline] => Human Resources / L&D / Recruitment
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [2] => stdClass Object
        (
            [title] => Customer Loyalty Executive
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1491524?FromSearch=False
            [description] => We are looking for a Customer Loyalty Executive /Marketing Executive to join our Customer Strategy team based in our Wimbledon HQ.

 

We are passionate about giving our customers the very best product protection and service. This role will support our Customer Retention operational plans; ensuring our customers renew and win back previous customers (Winback).  As a Marketing Executive, you will work closely with our operational teams to optimise performance and build best practice with the aim of maximising performance and revenue.

 

Responsibilities: 


Support the delivery of the Renewals and Winback Marketing Operational Plan
Optimise mailing channels - maximise data volumes and drive conversion improvements
Optimise the Winback Outbound channel - ensure data is fully utilised
Provide monthly performance updates – compare against budget & identifying key reasons for variances in performance
Collaborate with key stakeholders across D&G - attend weekly progress meetings and site visits when needed
Support the introduction of customer loyalty schemes - monitor the impact on retaining customers and loyalty
Understand industry best practice - identify additional activity that can be applied within D&G


 

The Ideal Candidate: 


Strong analytical and numerical skills with the ability to identify data trends
Excellent stakeholder management skills with the ability to build relationships across teams
Strong written and verbal communication skills
Able to effectively prioritise your workload
Previous experience of working within a busy office-based environment
Educated to Degree level (preferred)


 

About D&G:

There has never been a more exciting time to join Domestic & General. Headquartered in the heart of Wimbledon we’re the UK’s leading specialist warranty provider with a presence in 14 countries and a proud 100-year heritage. We work with the world’s biggest brand names to provid
            [PubDate] => 09/01/2019 13:16:00
            [ClosingDate] => 22/02/2019 12:00:00
            [location] => stdClass Object
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            [ref] => DGWIMVX379919
            [jobDiscipline] => Business Support
            [jobLocation] => London
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [3] => stdClass Object
        (
            [title] => Team Leader
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1091977?FromSearch=False
            [description] => stdClass Object
                (
                )

            [PubDate] => 27/11/2017 15:09:00
            [ClosingDate] => 28/02/2019 23:59:00
            [location] => stdClass Object
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            [salary] => stdClass Object
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            [ref] => DGNOTMQ255367
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => Competitive
        )

    [4] => stdClass Object
        (
            [title] => Sales Advisor - Sky Outbound
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/750387?FromSearch=False
            [description] => About Us

 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled sales professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


In November 2018 we started work on a £1.4m Office Refurbishment in Brighton, which is due to be completed in early 2019 and give all our employees a truly world class office to work in
We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 

About the Role

 

As a Sales Advisor in our Sky Outbound team, you will be an ambassador of our Sky campaign. You will represent and promote this well-known household brand, making our customers aware of the additional products they can purchase for added peace of mind. You will be making outbound sales calls to Sky’s warm customer base, who will benefit from your expert guidance to purchase products and packages that best suit their needs.

 

This department has set shift patterns based on a 37.5-hour contract, consisting of:


Three weeks of: Monday – Thursday 11:00 – 20:00 and an early finish on a Friday working 11:00 – 18:00

            [PubDate] => 14/11/2018 09:00:00
            [ClosingDate] => 28/02/2019 23:59:00
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            [ref] => DGBRIMH196302
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,300 - £21,158 + Monthly Bonus
        )

    [5] => stdClass Object
        (
            [title] => Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/754010?FromSearch=False
            [description] => There’s a new starting salary of £18,380 which increases to £20,150 after 6 months! To recognise the achievements of skilled Customer Sales Representatives, there is also the opportunity to earn up to £5040 per year in bonus!


Domestic & General is transforming it’s call centres, apply now for start dates in 2019!


• Do you thrive on delivering sales results?
• Does exceeding targets come naturally to you?
• Are you passionate about your performance and development?

 

We’re looking for skilled customer sales advisors dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen.


So, what else is changing? Here’s a taster:


• Newly refurbished offices
• Attractive bonus package
• Increased annual leave
• Earning potential of up to £25,190
• We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
• We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views

 

About the role


We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.
As a Sales Advisor, you’ll work in partnership with our brands, making our customers aware of the additional products they can purchase for added peace of mind. You will eng
            [PubDate] => 16/05/2017 11:36:00
            [ClosingDate] => 28/02/2019 23:59:00
            [location] => stdClass Object
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            [ref] => DGNOTGB196410
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,150 + up to £5,040 bonus per annum
        )

    [6] => stdClass Object
        (
            [title] => Customer Service Representative
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/754135?FromSearch=False
            [description] => About Us

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled customer service and sales professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


In November 2018 we started work on a £1.4m Office Refurbishment in Brighton, which is due to be completed in early 2019 and give all our employees a truly world class office to work in
We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 

About the Role

This vacancy is in our multi-skilled Customer Support sales team, meaning that you’ll be the first point of contact for all customers who call us with warranty and insurance related queries. You’ll provide excellent customer service and use your sales skills to give added peace of mind, by up-selling other products that customers can purchase that best suit their needs.

 

This department has flexible shift patterns based on a 37.5-hour contract, between the opening hours below. The Recruitment team will be happy to discuss these in more detail should you be shortlisted for telephone interview.


Monday – F
            [PubDate] => 01/01/2018 09:00:00
            [ClosingDate] => 28/02/2019 23:59:00
            [location] => stdClass Object
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            [ref] => DGBRITD196417
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,800 - £21,683 + Monthly Bonus
        )

    [7] => stdClass Object
        (
            [title] => Sales Team Leader
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1407808?FromSearch=False
            [description] => Hours: 37.5 hours per week, flexible shift pattern Monday – Sunday (8am-8pm)

 

 

Domestic & General is a company with ambitious plans for the future to establish our organisation as one that epitomises best in class customer service. We are an international company that works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods.

This couldn’t be a more exciting time to join us, as we continue to drive one of our sectors’ biggest transformation projects. Our future aim? To be a company that not only provides world class customer service but also embodies a culture of high sales performance, reward and recognition. Here is a taster of what we have achieved so far:

 


An ongoing refurbishment programme of our Contact Centre in Nottingham, providing a truly fantastic working environment for our agents and leaders
Increased basic salaries for our Advisors
Attractive bonus package plus additional rewards for a job well done
Increased annual leave entitlement


 

We’re now looking to hire Sales Team Leaders for the core area of our business in Nottingham, which is our Registrations department. Here, both new and existing customers contact us in order to register appliances and electronic consumer goods, in order to activate their manufacturer guarantee. Our trained sales Advisors deliver an exceptional customer experience where we understand a customer’s needs and then sell the appropriate D&G products to meet those needs.

 

The Role

 

Leading a team of around 15 Inbound Advisors, your role will be to engage your team to deliver outstanding sales performance and customer experience, ensuring they all consistently achieve their targets across a balanced scorecard of KPIs.  You will embed our company values and behaviors within your team and provide your team with the support they need to be successful in achieving and exceeding their tar
            [PubDate] => 02/10/2018 10:22:00
            [ClosingDate] => 28/02/2019 23:59:00
            [location] => stdClass Object
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            [ref] => DGNOTHM352733
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £24,000 - £26,500 (+ up to £2,994 bonus per annum, paid quarterly)
        )

    [8] => stdClass Object
        (
            [title] => Learning Specialist
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1524693?FromSearch=False
            [description] => Do you have a passion for learning? Are you accustomed to delivering training sessions to a wide range of audiences? Do you have experience of designing and delivering solutions in an engaging and professional manner?

 

If so, please keep reading - we could be just what you are looking for!

 

Due to continued growth our award-winning business Domestic and General, the UKs' leading supplier of warranty and repair services, are seeking a Learning Specialist to join an existing and established team of L&D professionals on an permanent basis, in our Brighton Contact Centre.

 

What will be expected?

 


As part of your role as a Learning Specialist you will design, deliver and facilitate induction training to our new starters across the Agent and Management population, focused on product knowledge, sales & customer service, internal processes and compliance.
The fun won't stop there - in the early stages of onboarding for our new talent you will work alongside key stakeholders evaluating and reviewing training of our new joiners
You will also support wider learning concerning product changes, systems learning, leadership and verification across various departments as required.


 

So, what are we looking for?

 


We are seeking a dynamic Learning Specialist with a genuine passion for and love of learning in driving sessions to both our new and existing talent.
Ideally you will have delivered Induction training a similar environment or delivered similar Induction sessions.
You will be comfortable with delivering to a wide audience and be creative in your approach to assess, evaluate and review our materials.
Engaging our learners from the start is of the upmost importance - our Learning & Development Team are enthusiastic, committed and attentive professionals who ensure we are preparing our employees to deliver a first class customer service.
 

***Please note contracted working hours are fully flex Monday – S
            [PubDate] => 13/02/2019 14:50:00
            [ClosingDate] => 06/03/2019 23:59:00
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            [ref] => DGBRICW390297
            [jobDiscipline] => Human Resources / L&D / Recruitment
            [jobLocation] => Brighton
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [9] => stdClass Object
        (
            [title] => Product Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1525341?FromSearch=False
            [description] => We have a fantastic opportunity in our International function to join the OEM department as Product Manager, based at our Wimbledon Head Office, on a full-time, permanent contract. Reporting to the Head of Product & Channel, as a Product Manager you'll be joining the International OEM team, using customer insight and data to help us develop our existing products and services, seeking to ensure we're offering the right product for each market and channel.

            [PubDate] => 14/02/2019 10:20:00
            [ClosingDate] => 07/03/2019 23:59:00
            [location] => stdClass Object
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            [ref] => DGWIMKE320326
            [jobDiscipline] => International
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [10] => stdClass Object
        (
            [title] => Employee Experience Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1527362?FromSearch=False
            [description] => Are you a self-motivated and engaging individual with line management experience who can play a key role in helping to build a great working experience for our people across our international offices?

 

If so, we have a fantastic new opportunity for an Employee Experience Advisor to join our Human Resources team here in Domestic & General’s Head Office in Wimbledon, with regular international travel on a 12 month fixed term contract.

 

As an Employee Experience Advisor you will work with the leadership of the Head of OD and in collaboration with colleagues across the business, driving the operational implementation of best practice in employee experience within the International division of Domestic & General.  You’ll support the delivery of improved employee engagement, recognition and other best practice initiatives to help make D&G a world class employer.  You’ll also develop and implement a range of employee insight mechanisms and provide MI that facilitates impact monitoring.  Through your work you will embed D&G Ignite culture and values.

 

On a day to day basis the role will involve:

 

Working with local HR colleagues, culture Firelighters and leaders in different sites to build a values-driven engagement culture in the International business.

 

Run presentations and group sessions to inform, promote and educate colleagues and managers in the International division on engagement/culture/employee experience.

 

Act as a conduit of information and ideas between International sites, the International Group function, HR teams and other Employee Experience colleagues.

 

Employee engagement


Promote understanding of employee engagement, its principles and the methodologies to build and measure it.


 

Recognition


Promote the Ignite Group recognition scheme, encouraging nominations and ensuring that these are promoted within the site and providing information and guidance on th
            [PubDate] => 15/02/2019 15:36:00
            [ClosingDate] => 08/03/2019 23:59:00
            [location] => stdClass Object
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            [salary] => stdClass Object
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            [ref] => DGWIMFM391829
            [jobDiscipline] => Human Resources / L&D / Recruitment
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [11] => stdClass Object
        (
            [title] => Customer Support Representative - Product Replacement
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1497220?FromSearch=False
            [description] => “There’s a new starting salary of £18,850 to recognise the importance of skilled Customer Support Representatives.”

 

Start date in April 2019!


Domestic & General is transforming it’s call centres!


• Do you thrive on delivering a first-class customer service?
• Does exceeding targets come naturally to you?
• Are you passionate about your performance and development?


We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen.


We know that to be successful, we need to hire the very best. That’s why we have raised our basic salary to £18,850, with the opportunity to earn even more through our bonus scheme.


So, what else is changing? Here’s a taster:


• Attractive bonus package
• 25 annual leave + bank hols
• Earning potential of up to £20,950
• We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
• We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views

 

About the role


We’re a proud partner to leading manufacturers and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.


As a Product Replacement Customer Support Representative, you’ll be the final point of c
            [PubDate] => 15/01/2019 14:49:00
            [ClosingDate] => 08/03/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBEDEU381692
            [jobDiscipline] => Contact Centre
            [jobLocation] => Bedworth
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,850
        )

    [12] => stdClass Object
        (
            [title] => Front End Developer
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1354314?FromSearch=False
            [description] => We are looking for a Front End Developer to join our innovative Digital function here at our Domestic & General Wimbledon HQ. Digital is a big focus for our business, as part of our 2022 strategy. We are looking for a talented individual who can enhance usability, make our digital presence more visually appealing and create innovative solutions to web design issues.

 

The team is made up of 5 Front End Developers; working closely with our UX, Design and Development teams, creating industry leading digital experiences for our customers.

 

Key Accountabilities


Proactive research and suggestions into new technologies, techniques and process improvements
Work collaboratively with Designers, other Front End Developers, internal clients and IT teams as required
Implement functional and styling changes aligned with our plans
Integrating within our enterprise CMS (Magnolia)
A/B testing tools (Optimizely, Visual Website Optimizer)
Responsive email development


 

Our Ideal Candidate

Will have experience of the following experience/skills:


HTML, CSS, JavaScript/jQuery
Jira and Agile development techniques
JavaScript Framework - Angular
Be able to follow UI designs
Working with a CMS
Excellent prioritisation and organisation skills
Provide proactive research and suggestions into new technologies, techniques and process improvements
Work well within a team


 

What we can offer Developers here at Domestic & General


Great company culture with fresh fruit deliveries, free tea & coffee and table football tables on each floor
A varied workload; working similar to an in-house agency – key projects within our big brand clients including Sky, Argos, Playstation and AO.com
Competitive salary and discretionary bonus
Matched Contributory Pension Scheme
Life Assurance (4 x salary)
Cycle To Work Scheme (bike & cycling equipment worth up to £1,000)
Corporate Discount (up to 50% discount on the costs of D
            [PubDate] => 15/08/2018 14:35:00
            [ClosingDate] => 12/03/2019 23:59:00
            [location] => stdClass Object
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            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMRQ335039
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [13] => stdClass Object
        (
            [title] => HR Administrator
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1521963?FromSearch=False
            [description] => We have an opportunity for a HR Administrator to join our Contact Centre in Nottingham on a temporary basis, with the potential to go permanent. This is a fantastic role for an individual who is looking to gain experience and exposure within a forward-thinking HR function whilst playing a key operational support role.

 

You will already have some experience working within HR or some experience working alongside HR functions where you have been dealing with payroll, holidays and absence matters.

 

Supporting our Team Leaders, you will be approachable, highly organized and have great communication skills. In addition, you will have excellent attention to detail and able to follow and advise on correct company policies and procedures, as well as give insights and recommendations to the relevant stakeholders. You will be a visible member of the HR team within the heart of our contact centre in Nottingham.

 

There has never been a more exciting time to join Domestic & General. We are the UK’s leading specialist warranty provider with a presence in 14 countries and a proud 100-year heritage with a strong financial track record. Some of the world’s biggest brand names work with us to provide them with product protection for a broad range of domestic appliances and consumer electronic products, ranging from televisions, washing machines and boilers to laptops, smartphones and tablets. We are going through a transformation period of significant change, which is providing great opportunities for our people to progress and enhance their careers.

 

In return, we offer:

 


Competitive salary
25 days annual leave
Additional holiday purchase scheme
Complimentary Domestic & General product protection plan and discounted warranty products
Pension scheme
Free life assurance
Access to health and wellbeing services
Cycle To Work Scheme (bike & cycling equipment worth up to £1,000)
Corporate Discount (up to 50% discoun
            [PubDate] => 11/02/2019 12:46:00
            [ClosingDate] => 18/03/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTDO343222
            [jobDiscipline] => Human Resources / L&D / Recruitment
            [jobLocation] => Nottingham
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

)
Array
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    [0] => stdClass Object
        (
            [title] => Employee Experience Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1527362?FromSearch=False
            [description] => Are you a self-motivated and engaging individual with line management experience who can play a key role in helping to build a great working experience for our people across our international offices?

 

If so, we have a fantastic new opportunity for an Employee Experience Advisor to join our Human Resources team here in Domestic & General’s Head Office in Wimbledon, with regular international travel on a 12 month fixed term contract.

 

As an Employee Experience Advisor you will work with the leadership of the Head of OD and in collaboration with colleagues across the business, driving the operational implementation of best practice in employee experience within the International division of Domestic & General.  You’ll support the delivery of improved employee engagement, recognition and other best practice initiatives to help make D&G a world class employer.  You’ll also develop and implement a range of employee insight mechanisms and provide MI that facilitates impact monitoring.  Through your work you will embed D&G Ignite culture and values.

 

On a day to day basis the role will involve:

 

Working with local HR colleagues, culture Firelighters and leaders in different sites to build a values-driven engagement culture in the International business.

 

Run presentations and group sessions to inform, promote and educate colleagues and managers in the International division on engagement/culture/employee experience.

 

Act as a conduit of information and ideas between International sites, the International Group function, HR teams and other Employee Experience colleagues.

 

Employee engagement


Promote understanding of employee engagement, its principles and the methodologies to build and measure it.


 

Recognition


Promote the Ignite Group recognition scheme, encouraging nominations and ensuring that these are promoted within the site and providing information and guidance on th
            [PubDate] => 15/02/2019 15:36:00
            [ClosingDate] => 08/03/2019 23:59:00
            [location] => stdClass Object
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                )

            [salary] => stdClass Object
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                )

            [ref] => DGWIMFM391829
            [jobDiscipline] => Human Resources / L&D / Recruitment
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [1] => stdClass Object
        (
            [title] => Product Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1525341?FromSearch=False
            [description] => We have a fantastic opportunity in our International function to join the OEM department as Product Manager, based at our Wimbledon Head Office, on a full-time, permanent contract. Reporting to the Head of Product & Channel, as a Product Manager you'll be joining the International OEM team, using customer insight and data to help us develop our existing products and services, seeking to ensure we're offering the right product for each market and channel.

            [PubDate] => 14/02/2019 10:20:00
            [ClosingDate] => 07/03/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMKE320326
            [jobDiscipline] => International
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [2] => stdClass Object
        (
            [title] => Learning Specialist
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1524693?FromSearch=False
            [description] => Do you have a passion for learning? Are you accustomed to delivering training sessions to a wide range of audiences? Do you have experience of designing and delivering solutions in an engaging and professional manner?

 

If so, please keep reading - we could be just what you are looking for!

 

Due to continued growth our award-winning business Domestic and General, the UKs' leading supplier of warranty and repair services, are seeking a Learning Specialist to join an existing and established team of L&D professionals on an permanent basis, in our Brighton Contact Centre.

 

What will be expected?

 


As part of your role as a Learning Specialist you will design, deliver and facilitate induction training to our new starters across the Agent and Management population, focused on product knowledge, sales & customer service, internal processes and compliance.
The fun won't stop there - in the early stages of onboarding for our new talent you will work alongside key stakeholders evaluating and reviewing training of our new joiners
You will also support wider learning concerning product changes, systems learning, leadership and verification across various departments as required.


 

So, what are we looking for?

 


We are seeking a dynamic Learning Specialist with a genuine passion for and love of learning in driving sessions to both our new and existing talent.
Ideally you will have delivered Induction training a similar environment or delivered similar Induction sessions.
You will be comfortable with delivering to a wide audience and be creative in your approach to assess, evaluate and review our materials.
Engaging our learners from the start is of the upmost importance - our Learning & Development Team are enthusiastic, committed and attentive professionals who ensure we are preparing our employees to deliver a first class customer service.
 

***Please note contracted working hours are fully flex Monday – S
            [PubDate] => 13/02/2019 14:50:00
            [ClosingDate] => 06/03/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRICW390297
            [jobDiscipline] => Human Resources / L&D / Recruitment
            [jobLocation] => Brighton
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [3] => stdClass Object
        (
            [title] => HR Administrator
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1521963?FromSearch=False
            [description] => We have an opportunity for a HR Administrator to join our Contact Centre in Nottingham on a temporary basis, with the potential to go permanent. This is a fantastic role for an individual who is looking to gain experience and exposure within a forward-thinking HR function whilst playing a key operational support role.

 

You will already have some experience working within HR or some experience working alongside HR functions where you have been dealing with payroll, holidays and absence matters.

 

Supporting our Team Leaders, you will be approachable, highly organized and have great communication skills. In addition, you will have excellent attention to detail and able to follow and advise on correct company policies and procedures, as well as give insights and recommendations to the relevant stakeholders. You will be a visible member of the HR team within the heart of our contact centre in Nottingham.

 

There has never been a more exciting time to join Domestic & General. We are the UK’s leading specialist warranty provider with a presence in 14 countries and a proud 100-year heritage with a strong financial track record. Some of the world’s biggest brand names work with us to provide them with product protection for a broad range of domestic appliances and consumer electronic products, ranging from televisions, washing machines and boilers to laptops, smartphones and tablets. We are going through a transformation period of significant change, which is providing great opportunities for our people to progress and enhance their careers.

 

In return, we offer:

 


Competitive salary
25 days annual leave
Additional holiday purchase scheme
Complimentary Domestic & General product protection plan and discounted warranty products
Pension scheme
Free life assurance
Access to health and wellbeing services
Cycle To Work Scheme (bike & cycling equipment worth up to £1,000)
Corporate Discount (up to 50% discoun
            [PubDate] => 11/02/2019 12:46:00
            [ClosingDate] => 18/03/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTDO343222
            [jobDiscipline] => Human Resources / L&D / Recruitment
            [jobLocation] => Nottingham
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [4] => stdClass Object
        (
            [title] => Customer Support Representative - Product Replacement
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1497220?FromSearch=False
            [description] => “There’s a new starting salary of £18,850 to recognise the importance of skilled Customer Support Representatives.”

 

Start date in April 2019!


Domestic & General is transforming it’s call centres!


• Do you thrive on delivering a first-class customer service?
• Does exceeding targets come naturally to you?
• Are you passionate about your performance and development?


We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen.


We know that to be successful, we need to hire the very best. That’s why we have raised our basic salary to £18,850, with the opportunity to earn even more through our bonus scheme.


So, what else is changing? Here’s a taster:


• Attractive bonus package
• 25 annual leave + bank hols
• Earning potential of up to £20,950
• We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
• We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views

 

About the role


We’re a proud partner to leading manufacturers and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.


As a Product Replacement Customer Support Representative, you’ll be the final point of c
            [PubDate] => 15/01/2019 14:49:00
            [ClosingDate] => 08/03/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBEDEU381692
            [jobDiscipline] => Contact Centre
            [jobLocation] => Bedworth
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,850
        )

    [5] => stdClass Object
        (
            [title] => Customer Loyalty Executive
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1491524?FromSearch=False
            [description] => We are looking for a Customer Loyalty Executive /Marketing Executive to join our Customer Strategy team based in our Wimbledon HQ.

 

We are passionate about giving our customers the very best product protection and service. This role will support our Customer Retention operational plans; ensuring our customers renew and win back previous customers (Winback).  As a Marketing Executive, you will work closely with our operational teams to optimise performance and build best practice with the aim of maximising performance and revenue.

 

Responsibilities: 


Support the delivery of the Renewals and Winback Marketing Operational Plan
Optimise mailing channels - maximise data volumes and drive conversion improvements
Optimise the Winback Outbound channel - ensure data is fully utilised
Provide monthly performance updates – compare against budget & identifying key reasons for variances in performance
Collaborate with key stakeholders across D&G - attend weekly progress meetings and site visits when needed
Support the introduction of customer loyalty schemes - monitor the impact on retaining customers and loyalty
Understand industry best practice - identify additional activity that can be applied within D&G


 

The Ideal Candidate: 


Strong analytical and numerical skills with the ability to identify data trends
Excellent stakeholder management skills with the ability to build relationships across teams
Strong written and verbal communication skills
Able to effectively prioritise your workload
Previous experience of working within a busy office-based environment
Educated to Degree level (preferred)


 

About D&G:

There has never been a more exciting time to join Domestic & General. Headquartered in the heart of Wimbledon we’re the UK’s leading specialist warranty provider with a presence in 14 countries and a proud 100-year heritage. We work with the world’s biggest brand names to provid
            [PubDate] => 09/01/2019 13:16:00
            [ClosingDate] => 22/02/2019 12:00:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMVX379919
            [jobDiscipline] => Business Support
            [jobLocation] => London
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [6] => stdClass Object
        (
            [title] => Communications Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1468456?FromSearch=False
            [description] => We have a fantastic opportunity for a Corporate Communications Executive to join our Communications team in our head office in Wimbledon.

Reporting to the Group Head of Communications, you will play a key part in the delivery of the group-wide communications strategy. You will have a real focus on Domestic & General's internal communications, as well as support the Group with public relations activity.

            [PubDate] => 05/12/2018 15:53:00
            [ClosingDate] => 17/02/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMUM372152
            [jobDiscipline] => Human Resources / L&D / Recruitment
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [7] => stdClass Object
        (
            [title] => Sales Advisor - Sky Outbound
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/750387?FromSearch=False
            [description] => About Us

 

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled sales professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


In November 2018 we started work on a £1.4m Office Refurbishment in Brighton, which is due to be completed in early 2019 and give all our employees a truly world class office to work in
We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 

About the Role

 

As a Sales Advisor in our Sky Outbound team, you will be an ambassador of our Sky campaign. You will represent and promote this well-known household brand, making our customers aware of the additional products they can purchase for added peace of mind. You will be making outbound sales calls to Sky’s warm customer base, who will benefit from your expert guidance to purchase products and packages that best suit their needs.

 

This department has set shift patterns based on a 37.5-hour contract, consisting of:


Three weeks of: Monday – Thursday 11:00 – 20:00 and an early finish on a Friday working 11:00 – 18:00

            [PubDate] => 14/11/2018 09:00:00
            [ClosingDate] => 28/02/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRIMH196302
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,300 - £21,158 + Monthly Bonus
        )

    [8] => stdClass Object
        (
            [title] => Sales Team Leader
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1407808?FromSearch=False
            [description] => Hours: 37.5 hours per week, flexible shift pattern Monday – Sunday (8am-8pm)

 

 

Domestic & General is a company with ambitious plans for the future to establish our organisation as one that epitomises best in class customer service. We are an international company that works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods.

This couldn’t be a more exciting time to join us, as we continue to drive one of our sectors’ biggest transformation projects. Our future aim? To be a company that not only provides world class customer service but also embodies a culture of high sales performance, reward and recognition. Here is a taster of what we have achieved so far:

 


An ongoing refurbishment programme of our Contact Centre in Nottingham, providing a truly fantastic working environment for our agents and leaders
Increased basic salaries for our Advisors
Attractive bonus package plus additional rewards for a job well done
Increased annual leave entitlement


 

We’re now looking to hire Sales Team Leaders for the core area of our business in Nottingham, which is our Registrations department. Here, both new and existing customers contact us in order to register appliances and electronic consumer goods, in order to activate their manufacturer guarantee. Our trained sales Advisors deliver an exceptional customer experience where we understand a customer’s needs and then sell the appropriate D&G products to meet those needs.

 

The Role

 

Leading a team of around 15 Inbound Advisors, your role will be to engage your team to deliver outstanding sales performance and customer experience, ensuring they all consistently achieve their targets across a balanced scorecard of KPIs.  You will embed our company values and behaviors within your team and provide your team with the support they need to be successful in achieving and exceeding their tar
            [PubDate] => 02/10/2018 10:22:00
            [ClosingDate] => 28/02/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTHM352733
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £24,000 - £26,500 (+ up to £2,994 bonus per annum, paid quarterly)
        )

    [9] => stdClass Object
        (
            [title] => Front End Developer
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1354314?FromSearch=False
            [description] => We are looking for a Front End Developer to join our innovative Digital function here at our Domestic & General Wimbledon HQ. Digital is a big focus for our business, as part of our 2022 strategy. We are looking for a talented individual who can enhance usability, make our digital presence more visually appealing and create innovative solutions to web design issues.

 

The team is made up of 5 Front End Developers; working closely with our UX, Design and Development teams, creating industry leading digital experiences for our customers.

 

Key Accountabilities


Proactive research and suggestions into new technologies, techniques and process improvements
Work collaboratively with Designers, other Front End Developers, internal clients and IT teams as required
Implement functional and styling changes aligned with our plans
Integrating within our enterprise CMS (Magnolia)
A/B testing tools (Optimizely, Visual Website Optimizer)
Responsive email development


 

Our Ideal Candidate

Will have experience of the following experience/skills:


HTML, CSS, JavaScript/jQuery
Jira and Agile development techniques
JavaScript Framework - Angular
Be able to follow UI designs
Working with a CMS
Excellent prioritisation and organisation skills
Provide proactive research and suggestions into new technologies, techniques and process improvements
Work well within a team


 

What we can offer Developers here at Domestic & General


Great company culture with fresh fruit deliveries, free tea & coffee and table football tables on each floor
A varied workload; working similar to an in-house agency – key projects within our big brand clients including Sky, Argos, Playstation and AO.com
Competitive salary and discretionary bonus
Matched Contributory Pension Scheme
Life Assurance (4 x salary)
Cycle To Work Scheme (bike & cycling equipment worth up to £1,000)
Corporate Discount (up to 50% discount on the costs of D
            [PubDate] => 15/08/2018 14:35:00
            [ClosingDate] => 12/03/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMRQ335039
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [10] => stdClass Object
        (
            [title] => Customer Service Representative
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/754135?FromSearch=False
            [description] => About Us

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

 

We’re looking for skilled customer service and sales professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen. So, what’s happening?

 


In November 2018 we started work on a £1.4m Office Refurbishment in Brighton, which is due to be completed in early 2019 and give all our employees a truly world class office to work in
We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views


 

About the Role

This vacancy is in our multi-skilled Customer Support sales team, meaning that you’ll be the first point of contact for all customers who call us with warranty and insurance related queries. You’ll provide excellent customer service and use your sales skills to give added peace of mind, by up-selling other products that customers can purchase that best suit their needs.

 

This department has flexible shift patterns based on a 37.5-hour contract, between the opening hours below. The Recruitment team will be happy to discuss these in more detail should you be shortlisted for telephone interview.


Monday – F
            [PubDate] => 01/01/2018 09:00:00
            [ClosingDate] => 28/02/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRITD196417
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,800 - £21,683 + Monthly Bonus
        )

    [11] => stdClass Object
        (
            [title] => Team Leader
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1091977?FromSearch=False
            [description] => stdClass Object
                (
                )

            [PubDate] => 27/11/2017 15:09:00
            [ClosingDate] => 28/02/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTMQ255367
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => Competitive
        )

    [12] => stdClass Object
        (
            [title] => Complaint Handler - Bedworth
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/811112?FromSearch=False
            [description] => We're looking for skilled Complaint Handlers dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues - and you can help make it happen.
            [PubDate] => 02/06/2017 13:16:00
            [ClosingDate] => 17/02/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBEDME200969
            [jobDiscipline] => Customer Relations
            [jobLocation] => Bedworth
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => Competitive
        )

    [13] => stdClass Object
        (
            [title] => Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/754010?FromSearch=False
            [description] => There’s a new starting salary of £18,380 which increases to £20,150 after 6 months! To recognise the achievements of skilled Customer Sales Representatives, there is also the opportunity to earn up to £5040 per year in bonus!


Domestic & General is transforming it’s call centres, apply now for start dates in 2019!


• Do you thrive on delivering sales results?
• Does exceeding targets come naturally to you?
• Are you passionate about your performance and development?

 

We’re looking for skilled customer sales advisors dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen.


So, what else is changing? Here’s a taster:


• Newly refurbished offices
• Attractive bonus package
• Increased annual leave
• Earning potential of up to £25,190
• We’ve just launched a brand-new Agent Progression Programme which shows our commitment to helping all our call centre agents develop and progress their careers. Agents can move up through the levels from day one and will be rewarded with more senior job titles, more time off the phone for development and a huge £1,150 in rewards (in addition to the regular bonuses)
• We’ve also just launched Exchange, which is a forum for employees and senior managers to regularly meet and discuss issues that affect us all. It will give colleagues a place where they can openly share their views

 

About the role


We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.
As a Sales Advisor, you’ll work in partnership with our brands, making our customers aware of the additional products they can purchase for added peace of mind. You will eng
            [PubDate] => 16/05/2017 11:36:00
            [ClosingDate] => 28/02/2019 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTGB196410
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,150 + up to £5,040 bonus per annum
        )

)

Employee Experience Advisor

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£19,300 - £21,158 + Monthly Bonus


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£24,000 - £26,500 (+ up to £2,994 bonus per annum, paid quarterly)


Hours: 37.5 hours per week, flexible shift pattern Monday – Sunday (8am-8pm) Domestic &... view and apply

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Competitive


We are looking for a Front End Developer to join our innovative Digital function here at our Domesti... view and apply

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£19,800 - £21,683 + Monthly Bonus


About Us We are Domestic & General. We’re a proud partner to leading manufacturer and retail ... view and apply

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There is no description available for this job view and apply

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We're looking for skilled Complaint Handlers dedicated to putting customers at the heart of what we ... view and apply

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£18,380 - £20,150 + up to £5,040 bonus per annum


There’s a new starting salary of £18,380 which increases to £20,150 after 6 months... view and apply

100yrs

We are over 100 years old

2,000+

Over 2000 employees internationally

15million

More than 15 million customers

Global

An international business with 4 offices in the UK

18million

Over 18 million appliances protected

14k+

14,100 applications last year

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