Latest Vacancies

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            [title] => PMO Analyst
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1384505?FromSearch=False
            [description] => stdClass Object
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            [PubDate] => 12/09/2018 13:39:00
            [ClosingDate] => 26/10/2018 12:00:00
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            [ref] => DGWIMVU344935
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => London
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [1] => stdClass Object
        (
            [title] => National Account Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1394393?FromSearch=False
            [description] => We have a great opportunity for a National Account Manager to join our Sales and Client Relationship team here at Domestic & General. Based in Wimbledon, and reporting to the Director of Sales and Client Relationships, you will own and drive the development and growth of new and existing client relationships; leading to profitable business for the Group.  We’re looking for a driven, client and customer focused, and commercially minded individual to play a critical role in our current and future growth.

 

The role holder will identify and develop key prospect opportunities and propositions, driving the successful development of new long term relationships leading to profitable business for Domestic and General.

 

If you’re passionate about creating, developing and working with new and existing clients/partners to identify, win and execute business objectives to drive profits then you’ll excel in this role.

 

Key role responsibilities: 

 


Develop, grow and drive long term profitable relationships with key client contacts
Deliver new business client budget in line with company requirements
Develop and produce client strategic plans in conjunction with the business and each client to ensure delivery of agreed targets
Strategically review client sectors through liaison with clients and external stakeholders to gain a comprehensive perspective of clients’ needs and market dynamics
Ensure agreed new business initiatives are seen through from start to completion, with client satisfaction as the main driver
Identify & target prospects - maintain and build relationships with prospects, respond to RFI & RFP and provide prospect pitches as required
Identify, develop and strengthen relationships with key clients to support our business plans and requirements
Develop propositions which meet client and D&G requirements
Work with internal stakeholders to ensure that agreed business requirements are delivered
            [PubDate] => 20/09/2018 11:35:00
            [ClosingDate] => 26/10/2018 23:59:00
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            [ref] => DGWIMXR348325
            [jobDiscipline] => Business Support
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [2] => stdClass Object
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            [title] => Sales Team Leader
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1407808?FromSearch=False
            [description] => Hours: 37.5 hours per week, flexible shift pattern Monday – Sunday (8am-8pm)

 

 

 

Domestic & General is a company with ambitious plans for the future to establish our organisation as one that epitomises best in class customer service. We are an international company that works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods.

This couldn’t be a more exciting time to join us, as we continue to drive one of our sectors’ biggest transformation projects. Our future aim? To be a company that not only provides world class customer service but also embodies a culture of high sales performance, reward and recognition. Here is a taster of what we have achieved so far:

 


An ongoing refurbishment programme of our Contact Centre in Nottingham, providing a truly fantastic working environment for our agents and leaders
Increased basic salaries for our Advisors
Attractive bonus package plus additional rewards for a job well done
Increased annual leave entitlement


 

We’re now looking to hire Sales Team Leaders for the core area of our business in Nottingham, which is our Registrations department. Here, both new and existing customers contact us in order to register appliances and electronic consumer goods, in order to activate their manufacturer guarantee. Our trained sales Advisors deliver an exceptional customer experience where we understand a customer’s needs and then sell the appropriate D&G products to meet those needs.

 

The Role

 

Leading a team of around 15 Inbound Advisors, your role will be to engage your team to deliver outstanding sales performance and customer experience, ensuring they all consistently achieve their targets across a balanced scorecard of KPIs.  You will embed our company values and behaviors within your team and provide your team with the support they need to be successful in achieving and exceeding thei
            [PubDate] => 02/10/2018 10:22:00
            [ClosingDate] => 26/10/2018 23:59:00
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            [ref] => DGNOTHM352733
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £24,000 - £26,500 (+ up to £2,994 bonus per annum, paid quarterly)
        )

    [3] => stdClass Object
        (
            [title] => Customer Research Executive
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1419062?FromSearch=False
            [description] => The Customer Research Executive works with the Head of Customer Research to provide the business with insights by understanding our current and future customer's behaviour and attitudes.
            [PubDate] => 11/10/2018 16:53:00
            [ClosingDate] => 26/10/2018 23:59:00
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            [ref] => DGWIMQE246475
            [jobDiscipline] => Business Support
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Up to £26,000 depending on skills and experience
        )

    [4] => stdClass Object
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            [title] => Account Handler
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1381959?FromSearch=False
            [description] => stdClass Object
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            [PubDate] => 11/09/2018 09:05:00
            [ClosingDate] => 26/10/2018 23:59:00
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            [ref] => DGWIMIN344100
            [jobDiscipline] => Graduate
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [5] => stdClass Object
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            [title] => Service Watch Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1327230?FromSearch=False
            [description] => stdClass Object
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            [PubDate] => 20/07/2018 14:16:00
            [ClosingDate] => 26/10/2018 23:59:00
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            [ref] => DGBEDWC325463
            [jobDiscipline] => Contact Centre
            [jobLocation] => Bedworth
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => 29,500
        )

    [6] => stdClass Object
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            [title] => Senior Server Engineer
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1348548?FromSearch=False
            [description] => stdClass Object
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            [PubDate] => 09/08/2018 12:43:00
            [ClosingDate] => 26/10/2018 23:59:00
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            [ref] => DGWIMPO333125
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [7] => stdClass Object
        (
            [title] => Market & Competitor Analyst
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1357578?FromSearch=False
            [description] => Are you a self-motivated and sharp minded Market & Competitor Analyst with an insurance background that can help us put customers at the heart of everything we do?

 

We have a fantastic new opportunity for a Competitor Analyst with essential Market Research experience to join our Customer Strategy team here at Domestic & General’s head office in Wimbledon. This new role is being created to enable the business to build and identify market, competitor and consumer trends to prioritise growth opportunities and mitigate business risk. If you've got the relevant Market Analyst experience, this role could be for you!

 

On a day to day basis the role will involve:


Compiling and analysing multiple sources of industry reports using primary, secondary, modern and traditional methods. Sharing through regular reports, presentations etc.
Enabling the business to understand changing consumer trends and enabling us to learn from best in market case studies and trends.
Ensuring the business is aware of competitor strategy and its impact on D&G by building a competitor overview
Understanding the past, present and future of the insurance and warranty market. Looking into the implications of current market behaviour and trends, future trends and predictions for D&G. Providing access to market trends that enable debates and conversation around implications or risks for the business.


 

At Domestic & General our market position as the UK’s leading warranty specialist has been sustained despite the economic downturn.  With a global customer base of over 15 million and a story of consistent growth, we have a clear brand vision and our customers not only know they can rely on us to take care of their products but that we can adapt and develop our business to meet their expectations. 

 

We’re smart, brave and ambitious individuals united by our ambition of putting customers first and at the heart of everything we do.


            [PubDate] => 17/08/2018 19:19:00
            [ClosingDate] => 31/10/2018 23:59:00
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            [ref] => DGWIMYT336032
            [jobDiscipline] => Finance MI and Underwriting
            [jobLocation] => London
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [8] => stdClass Object
        (
            [title] => Customer Insight Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1357583?FromSearch=False
            [description] => Are you a driven and engaging Customer Insight professional who can help us in our continued determination to take the worry out of your appliance, boiler and electronic problems?

 

We have a fantastic new opportunity for a Customer Insight Manager to join our Customer Strategy team here at Domestic & General. This new role is being created to set up and manage the voice of customer programme (NPS) - enabling the business to measure and understand the customer experience across the entire customer journey.

 

On a day to day basis the role will involve:


Setting up and management of feedback surveys across the customer journey i.e. joiners, in life (claims) and renewals/ leavers, including complaints and online and offline channels – including non-customers i.e. potential joiners not converting earlier in the journey
Managing stakeholder relationships and understanding varying requirements of stakeholders. Ensuring the Voice of Customer programme enables informed decision making across key touchpoints and journeys
Ensure smooth running of the customer surveys, improving and identifying gaps to ensure an automated and real-time customer feedback for existing or new relationships or journeys
Setting up, and managing comms plan to share the learnings through regular reporting (weekly/ monthly/ quarterly) of customer satisfaction, pain points, or drivers of satisfaction


 

Over the next 5 years, Domestic and General are rolling out a significant amount of change to the business, driven by the Group’s exciting new strategy putting customers at the heart of the business, as well as by external factors such as regulatory change and Brexit. This is our ‘P22’ strategy, extending through to 2022.

 

This is an exciting time to be part of a first-class team on a sizeable transformation journey. We have a requirement to implement a significant amount of change to the business and this role will be a crucial part of this.
            [PubDate] => 17/08/2018 19:20:00
            [ClosingDate] => 31/10/2018 23:59:00
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            [ref] => DGWIMOK336028
            [jobDiscipline] => Finance MI and Underwriting
            [jobLocation] => London
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [9] => stdClass Object
        (
            [title] => Coordinator (Third Party Sales)
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/630552?FromSearch=False
            [description] => We are looking for a Coordinator to join our Third Party Sales team within our Wimbledon HQ. We are looking for an ambitious and organised individual who can build strong relationships with our clients and internal colleagues.

 

It is an exciting time to join our New Business and Client Sales team. We are going through a key period of change; embarking on new challenges whilst maintaining key client and stakeholder relationships.

 

Responsibilities:


Main point of contact for our clients, Sales Directors and Account Directors
Communicate progress to our Third Party clients through effective communication and timely reporting
Keep management and key stakeholders informed of progress through effective reporting and communication
Facilitate and coordinate frameworks that are deployed to external stakeholders
Promote the Third Party Selling team’s policies and procedures
Build process maps around our sales journeys for our key clients
Support with producing best practice sales guidelines


 

The Ideal Candidate:


Excellent communication and organisational skills with the ability to liaise with all areas of the business
Able to develop and maintain strong relationships internally and externally with confidence
A problem solver with the ability to support continuous improvement
Great attention to detail and analytical mindset
Customer focused – passionate about driving results
Strong Excel skills e.g. formulas and manipulating data


 

Benefits:


Great company culture with fresh fruit deliveries, free tea & coffee and table football tables on each floor
Competitive salary and discretionary bonus
Contributory Pension Scheme
25 days annual leave
Life Assurance (4 x salary)
Cycle To Work Scheme (bike & cycling equipment worth up to £1,000)
Corporate Discount (up to 50% discount on the costs of D&G Protection Plans)
Access to ‘D&G Discounts Benefits Website’ with exclusive shop
            [PubDate] => 21/03/2017 17:03:00
            [ClosingDate] => 31/10/2018 23:59:00
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            [ref] => DGWIMCF180817
            [jobDiscipline] => Marketing / Sales / PR
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitve
        )

    [10] => stdClass Object
        (
            [title] => Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/754010?FromSearch=False
            [description] => There’s a new starting salary of £18,380 - £20,150 to recognise the importance of skilled Customer Sales Advisors with the opportunity to earn up to £5040 per year in bonus!

 

Domestic & General is transforming it’s call centres, apply now for start dates in Oct & Nov 2018!

 


Do you thrive on delivering sales results?
Does exceeding targets come naturally to you?
Are you passionate about your performance and development?
 

 

We’re looking for skilled customer sales advisors dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen.

 

So, what else is changing? Here’s a taster:

 




Newly refurbished offices
Attractive bonus package
Increased annual leave
Earning potential of up to £25,190
 

 

About the role

 

We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

As a Sales Advisor, you’ll work in partnership with our brands, making our customers aware of the additional products they can purchase for added peace of mind. You will engage with a warm customer base who require your expert guidance and support, ensuring that their needs are appropriately tailored for.

Working in a team of up to 15 Sales professionals, you’ll enjoy a vibrant workplace in a fantastic city centre location.

 

About you

 

A skilled sales professional, you’ll thrive on beating targets – but you’ll always make sure that the customer’s interests come first. You understand the customer’s perspective and have a natural ability to build a strong rapport. You love to be challenged and have a real flair for sales. You are a confident and enthusiastic individual who enjoys heal
            [PubDate] => 16/05/2017 11:36:00
            [ClosingDate] => 31/10/2018 23:59:00
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            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,150 + up to £5,040 bonus per annum
        )

    [11] => stdClass Object
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            [title] => Sales Advisor - Retentions
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/942246?FromSearch=False
            [description] => We are looking for skilled Sales professionals who thrive on delivering sales results and excellent customer service with experience working in an inbound or customer facing environments.

Our most successful Sales Advisors have a natural drive to exceed targets and are passionate about their performance and development.
            [PubDate] => 18/08/2017 10:02:00
            [ClosingDate] => 31/10/2018 23:59:00
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            [ref] => DGNOTQU222377
            [jobDiscipline] => Contact Centre
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            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,150 + Bonus scheme
        )

    [12] => stdClass Object
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            [title] => Graduate Roles
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1018612?FromSearch=False
            [description] => Apply now for the Domestic & General graduate positions!
            [PubDate] => 19/09/2017 16:23:00
            [ClosingDate] => 31/10/2018 23:59:00
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            [ref] => DGWIMGM196668
            [jobDiscipline] => Finance MI and Underwriting
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [13] => stdClass Object
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            [title] => Product Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1418011?FromSearch=False
            [description] => We have a fantastic opportunity in our International function to join the OEM department as Product Manager, here at Domestic & General in Wimbledon Head Office, on a full time permanent contract. 
 Reporting to the Head of Product & Channel, as Product Manager you'll be joining the International OEM team, using data and customer insight to help us develop our existing products, seeking to ensure we're offering the right product for each market and channel. 

            [PubDate] => 10/10/2018 18:18:00
            [ClosingDate] => 31/10/2018 23:59:00
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            [ref] => DGWIMKE320326
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            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [14] => stdClass Object
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            [title] => Underwriting & Commercial Graduate Analyst
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1424775?FromSearch=False
            [description] => We are looking a numerate graduate who enjoy solving complex problems, has commercial acumen and wants to take on a role with real responsibility from the start. This role is a core part of our UK business and therefore will provide you with a huge amount of financial services experience in fast paced, inclusive and supportive environment.
            [PubDate] => 18/10/2018 10:07:00
            [ClosingDate] => 08/11/2018 23:59:00
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            [ref] => DGWIMLI358269
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    [15] => stdClass Object
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            [title] => Underwriting & Commercial Analyst
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1425321?FromSearch=False
            [description] => We are looking an experienced analyst who enjoy solving complex problems, has commercial acumen and wants to take on a role with real responsibility from the start.
            [PubDate] => 18/10/2018 14:45:00
            [ClosingDate] => 08/11/2018 23:59:00
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            [ref] => DGWIMIP358443
            [jobDiscipline] => Finance MI and Underwriting
            [jobLocation] => London
            [jobGroup] => Support and Professional
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    [16] => stdClass Object
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            [title] => Customer Service Representative
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/754135?FromSearch=False
            [description] => Do you thrive on delivering a first-class customer service?
Does exceeding targets come naturally to you?
Are you passionate about your performance and development?


 

We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen.

We know that to be successful, we need to hire the very best. That’s why we have raised our basic salary to £19,800, with the opportunity to earn even more through our bonus scheme.

So, what else is changing? Here’s a taster:

 


Newly refurbished offices
Attractive bonus package
Increased annual leave
Earning potential of up to £23,978


 

About the role

We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

As a Customer Support Representative, you’ll be the first point of contact for customers with warranty-related queries. You’ll provide excellent customer service and give added peace of mind by up-selling other products that customers can purchase that best suit their needs.

Working in a team of up to 15 Customer Support Representatives, you’ll enjoy a vibrant workplace in a fantastic city centre location.

 

 

About you

A skilled customer service professional, you’ll thrive on beating targets – but you’ll always make sure that the customer’s interests come first. You understand the customer’s perspective and have a natural ability to build a strong rapport.

The most successful Customer Support Representatives champion the customer voice and pride themselves on customer satisfaction. They enjoy healthy competition and achieving excellent service. 

Our Customer Support Representatives will have
            [PubDate] => 01/01/2018 09:00:00
            [ClosingDate] => 31/12/2018 23:59:00
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            [ref] => DGBRITD196417
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,800 - £21,683 + Monthly Bonus
        )

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            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1425321?FromSearch=False
            [description] => We are looking an experienced analyst who enjoy solving complex problems, has commercial acumen and wants to take on a role with real responsibility from the start.
            [PubDate] => 18/10/2018 14:45:00
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            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1424775?FromSearch=False
            [description] => We are looking a numerate graduate who enjoy solving complex problems, has commercial acumen and wants to take on a role with real responsibility from the start. This role is a core part of our UK business and therefore will provide you with a huge amount of financial services experience in fast paced, inclusive and supportive environment.
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            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1419062?FromSearch=False
            [description] => The Customer Research Executive works with the Head of Customer Research to provide the business with insights by understanding our current and future customer's behaviour and attitudes.
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            [title] => Product Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1418011?FromSearch=False
            [description] => We have a fantastic opportunity in our International function to join the OEM department as Product Manager, here at Domestic & General in Wimbledon Head Office, on a full time permanent contract. 
 Reporting to the Head of Product & Channel, as Product Manager you'll be joining the International OEM team, using data and customer insight to help us develop our existing products, seeking to ensure we're offering the right product for each market and channel. 

            [PubDate] => 10/10/2018 18:18:00
            [ClosingDate] => 31/10/2018 23:59:00
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    [4] => stdClass Object
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            [title] => Sales Team Leader
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1407808?FromSearch=False
            [description] => Hours: 37.5 hours per week, flexible shift pattern Monday – Sunday (8am-8pm)

 

 

 

Domestic & General is a company with ambitious plans for the future to establish our organisation as one that epitomises best in class customer service. We are an international company that works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods.

This couldn’t be a more exciting time to join us, as we continue to drive one of our sectors’ biggest transformation projects. Our future aim? To be a company that not only provides world class customer service but also embodies a culture of high sales performance, reward and recognition. Here is a taster of what we have achieved so far:

 


An ongoing refurbishment programme of our Contact Centre in Nottingham, providing a truly fantastic working environment for our agents and leaders
Increased basic salaries for our Advisors
Attractive bonus package plus additional rewards for a job well done
Increased annual leave entitlement


 

We’re now looking to hire Sales Team Leaders for the core area of our business in Nottingham, which is our Registrations department. Here, both new and existing customers contact us in order to register appliances and electronic consumer goods, in order to activate their manufacturer guarantee. Our trained sales Advisors deliver an exceptional customer experience where we understand a customer’s needs and then sell the appropriate D&G products to meet those needs.

 

The Role

 

Leading a team of around 15 Inbound Advisors, your role will be to engage your team to deliver outstanding sales performance and customer experience, ensuring they all consistently achieve their targets across a balanced scorecard of KPIs.  You will embed our company values and behaviors within your team and provide your team with the support they need to be successful in achieving and exceeding thei
            [PubDate] => 02/10/2018 10:22:00
            [ClosingDate] => 26/10/2018 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTHM352733
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £24,000 - £26,500 (+ up to £2,994 bonus per annum, paid quarterly)
        )

    [5] => stdClass Object
        (
            [title] => National Account Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1394393?FromSearch=False
            [description] => We have a great opportunity for a National Account Manager to join our Sales and Client Relationship team here at Domestic & General. Based in Wimbledon, and reporting to the Director of Sales and Client Relationships, you will own and drive the development and growth of new and existing client relationships; leading to profitable business for the Group.  We’re looking for a driven, client and customer focused, and commercially minded individual to play a critical role in our current and future growth.

 

The role holder will identify and develop key prospect opportunities and propositions, driving the successful development of new long term relationships leading to profitable business for Domestic and General.

 

If you’re passionate about creating, developing and working with new and existing clients/partners to identify, win and execute business objectives to drive profits then you’ll excel in this role.

 

Key role responsibilities: 

 


Develop, grow and drive long term profitable relationships with key client contacts
Deliver new business client budget in line with company requirements
Develop and produce client strategic plans in conjunction with the business and each client to ensure delivery of agreed targets
Strategically review client sectors through liaison with clients and external stakeholders to gain a comprehensive perspective of clients’ needs and market dynamics
Ensure agreed new business initiatives are seen through from start to completion, with client satisfaction as the main driver
Identify & target prospects - maintain and build relationships with prospects, respond to RFI & RFP and provide prospect pitches as required
Identify, develop and strengthen relationships with key clients to support our business plans and requirements
Develop propositions which meet client and D&G requirements
Work with internal stakeholders to ensure that agreed business requirements are delivered
            [PubDate] => 20/09/2018 11:35:00
            [ClosingDate] => 26/10/2018 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMXR348325
            [jobDiscipline] => Business Support
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [6] => stdClass Object
        (
            [title] => PMO Analyst
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1384505?FromSearch=False
            [description] => stdClass Object
                (
                )

            [PubDate] => 12/09/2018 13:39:00
            [ClosingDate] => 26/10/2018 12:00:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMVU344935
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => London
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [7] => stdClass Object
        (
            [title] => Account Handler
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1381959?FromSearch=False
            [description] => stdClass Object
                (
                )

            [PubDate] => 11/09/2018 09:05:00
            [ClosingDate] => 26/10/2018 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMIN344100
            [jobDiscipline] => Graduate
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [8] => stdClass Object
        (
            [title] => Customer Insight Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1357583?FromSearch=False
            [description] => Are you a driven and engaging Customer Insight professional who can help us in our continued determination to take the worry out of your appliance, boiler and electronic problems?

 

We have a fantastic new opportunity for a Customer Insight Manager to join our Customer Strategy team here at Domestic & General. This new role is being created to set up and manage the voice of customer programme (NPS) - enabling the business to measure and understand the customer experience across the entire customer journey.

 

On a day to day basis the role will involve:


Setting up and management of feedback surveys across the customer journey i.e. joiners, in life (claims) and renewals/ leavers, including complaints and online and offline channels – including non-customers i.e. potential joiners not converting earlier in the journey
Managing stakeholder relationships and understanding varying requirements of stakeholders. Ensuring the Voice of Customer programme enables informed decision making across key touchpoints and journeys
Ensure smooth running of the customer surveys, improving and identifying gaps to ensure an automated and real-time customer feedback for existing or new relationships or journeys
Setting up, and managing comms plan to share the learnings through regular reporting (weekly/ monthly/ quarterly) of customer satisfaction, pain points, or drivers of satisfaction


 

Over the next 5 years, Domestic and General are rolling out a significant amount of change to the business, driven by the Group’s exciting new strategy putting customers at the heart of the business, as well as by external factors such as regulatory change and Brexit. This is our ‘P22’ strategy, extending through to 2022.

 

This is an exciting time to be part of a first-class team on a sizeable transformation journey. We have a requirement to implement a significant amount of change to the business and this role will be a crucial part of this.
            [PubDate] => 17/08/2018 19:20:00
            [ClosingDate] => 31/10/2018 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMOK336028
            [jobDiscipline] => Finance MI and Underwriting
            [jobLocation] => London
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [9] => stdClass Object
        (
            [title] => Market & Competitor Analyst
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1357578?FromSearch=False
            [description] => Are you a self-motivated and sharp minded Market & Competitor Analyst with an insurance background that can help us put customers at the heart of everything we do?

 

We have a fantastic new opportunity for a Competitor Analyst with essential Market Research experience to join our Customer Strategy team here at Domestic & General’s head office in Wimbledon. This new role is being created to enable the business to build and identify market, competitor and consumer trends to prioritise growth opportunities and mitigate business risk. If you've got the relevant Market Analyst experience, this role could be for you!

 

On a day to day basis the role will involve:


Compiling and analysing multiple sources of industry reports using primary, secondary, modern and traditional methods. Sharing through regular reports, presentations etc.
Enabling the business to understand changing consumer trends and enabling us to learn from best in market case studies and trends.
Ensuring the business is aware of competitor strategy and its impact on D&G by building a competitor overview
Understanding the past, present and future of the insurance and warranty market. Looking into the implications of current market behaviour and trends, future trends and predictions for D&G. Providing access to market trends that enable debates and conversation around implications or risks for the business.


 

At Domestic & General our market position as the UK’s leading warranty specialist has been sustained despite the economic downturn.  With a global customer base of over 15 million and a story of consistent growth, we have a clear brand vision and our customers not only know they can rely on us to take care of their products but that we can adapt and develop our business to meet their expectations. 

 

We’re smart, brave and ambitious individuals united by our ambition of putting customers first and at the heart of everything we do.


            [PubDate] => 17/08/2018 19:19:00
            [ClosingDate] => 31/10/2018 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMYT336032
            [jobDiscipline] => Finance MI and Underwriting
            [jobLocation] => London
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [10] => stdClass Object
        (
            [title] => Senior Server Engineer
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1348548?FromSearch=False
            [description] => stdClass Object
                (
                )

            [PubDate] => 09/08/2018 12:43:00
            [ClosingDate] => 26/10/2018 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMPO333125
            [jobDiscipline] => IT & Telecoms
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [11] => stdClass Object
        (
            [title] => Service Watch Manager
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1327230?FromSearch=False
            [description] => stdClass Object
                (
                )

            [PubDate] => 20/07/2018 14:16:00
            [ClosingDate] => 26/10/2018 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBEDWC325463
            [jobDiscipline] => Contact Centre
            [jobLocation] => Bedworth
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => 29,500
        )

    [12] => stdClass Object
        (
            [title] => Customer Service Representative
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/754135?FromSearch=False
            [description] => Do you thrive on delivering a first-class customer service?
Does exceeding targets come naturally to you?
Are you passionate about your performance and development?


 

We’re looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen.

We know that to be successful, we need to hire the very best. That’s why we have raised our basic salary to £19,800, with the opportunity to earn even more through our bonus scheme.

So, what else is changing? Here’s a taster:

 


Newly refurbished offices
Attractive bonus package
Increased annual leave
Earning potential of up to £23,978


 

About the role

We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

As a Customer Support Representative, you’ll be the first point of contact for customers with warranty-related queries. You’ll provide excellent customer service and give added peace of mind by up-selling other products that customers can purchase that best suit their needs.

Working in a team of up to 15 Customer Support Representatives, you’ll enjoy a vibrant workplace in a fantastic city centre location.

 

 

About you

A skilled customer service professional, you’ll thrive on beating targets – but you’ll always make sure that the customer’s interests come first. You understand the customer’s perspective and have a natural ability to build a strong rapport.

The most successful Customer Support Representatives champion the customer voice and pride themselves on customer satisfaction. They enjoy healthy competition and achieving excellent service. 

Our Customer Support Representatives will have
            [PubDate] => 01/01/2018 09:00:00
            [ClosingDate] => 31/12/2018 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGBRITD196417
            [jobDiscipline] => Contact Centre
            [jobLocation] => Brighton
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £19,800 - £21,683 + Monthly Bonus
        )

    [13] => stdClass Object
        (
            [title] => Graduate Roles
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/1018612?FromSearch=False
            [description] => Apply now for the Domestic & General graduate positions!
            [PubDate] => 19/09/2017 16:23:00
            [ClosingDate] => 31/10/2018 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMGM196668
            [jobDiscipline] => Finance MI and Underwriting
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitive
        )

    [14] => stdClass Object
        (
            [title] => Sales Advisor - Retentions
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/942246?FromSearch=False
            [description] => We are looking for skilled Sales professionals who thrive on delivering sales results and excellent customer service with experience working in an inbound or customer facing environments.

Our most successful Sales Advisors have a natural drive to exceed targets and are passionate about their performance and development.
            [PubDate] => 18/08/2017 10:02:00
            [ClosingDate] => 31/10/2018 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTQU222377
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,150 + Bonus scheme
        )

    [15] => stdClass Object
        (
            [title] => Sales Advisor
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/754010?FromSearch=False
            [description] => There’s a new starting salary of £18,380 - £20,150 to recognise the importance of skilled Customer Sales Advisors with the opportunity to earn up to £5040 per year in bonus!

 

Domestic & General is transforming it’s call centres, apply now for start dates in Oct & Nov 2018!

 


Do you thrive on delivering sales results?
Does exceeding targets come naturally to you?
Are you passionate about your performance and development?
 

 

We’re looking for skilled customer sales advisors dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen.

 

So, what else is changing? Here’s a taster:

 




Newly refurbished offices
Attractive bonus package
Increased annual leave
Earning potential of up to £25,190
 

 

About the role

 

We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

As a Sales Advisor, you’ll work in partnership with our brands, making our customers aware of the additional products they can purchase for added peace of mind. You will engage with a warm customer base who require your expert guidance and support, ensuring that their needs are appropriately tailored for.

Working in a team of up to 15 Sales professionals, you’ll enjoy a vibrant workplace in a fantastic city centre location.

 

About you

 

A skilled sales professional, you’ll thrive on beating targets – but you’ll always make sure that the customer’s interests come first. You understand the customer’s perspective and have a natural ability to build a strong rapport. You love to be challenged and have a real flair for sales. You are a confident and enthusiastic individual who enjoys heal
            [PubDate] => 16/05/2017 11:36:00
            [ClosingDate] => 31/10/2018 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGNOTGB196410
            [jobDiscipline] => Contact Centre
            [jobLocation] => Nottingham
            [jobGroup] => Customer Service and Sales
            [advertisedSalary] => £18,380 - £20,150 + up to £5,040 bonus per annum
        )

    [16] => stdClass Object
        (
            [title] => Coordinator (Third Party Sales)
            [link] => https://domesticandgeneral.current-vacancies.com/Jobs/Advert/630552?FromSearch=False
            [description] => We are looking for a Coordinator to join our Third Party Sales team within our Wimbledon HQ. We are looking for an ambitious and organised individual who can build strong relationships with our clients and internal colleagues.

 

It is an exciting time to join our New Business and Client Sales team. We are going through a key period of change; embarking on new challenges whilst maintaining key client and stakeholder relationships.

 

Responsibilities:


Main point of contact for our clients, Sales Directors and Account Directors
Communicate progress to our Third Party clients through effective communication and timely reporting
Keep management and key stakeholders informed of progress through effective reporting and communication
Facilitate and coordinate frameworks that are deployed to external stakeholders
Promote the Third Party Selling team’s policies and procedures
Build process maps around our sales journeys for our key clients
Support with producing best practice sales guidelines


 

The Ideal Candidate:


Excellent communication and organisational skills with the ability to liaise with all areas of the business
Able to develop and maintain strong relationships internally and externally with confidence
A problem solver with the ability to support continuous improvement
Great attention to detail and analytical mindset
Customer focused – passionate about driving results
Strong Excel skills e.g. formulas and manipulating data


 

Benefits:


Great company culture with fresh fruit deliveries, free tea & coffee and table football tables on each floor
Competitive salary and discretionary bonus
Contributory Pension Scheme
25 days annual leave
Life Assurance (4 x salary)
Cycle To Work Scheme (bike & cycling equipment worth up to £1,000)
Corporate Discount (up to 50% discount on the costs of D&G Protection Plans)
Access to ‘D&G Discounts Benefits Website’ with exclusive shop
            [PubDate] => 21/03/2017 17:03:00
            [ClosingDate] => 31/10/2018 23:59:00
            [location] => stdClass Object
                (
                )

            [salary] => stdClass Object
                (
                )

            [ref] => DGWIMCF180817
            [jobDiscipline] => Marketing / Sales / PR
            [jobLocation] => Wimbledon
            [jobGroup] => Support and Professional
            [advertisedSalary] => Competitve
        )

)

Underwriting & Commercial Analyst

London

Competitive


We are looking an experienced analyst who enjoy solving complex problems, has commercial acumen and ... view and apply

Underwriting & Commercial Graduate Analyst

London

Competitive


We are looking a numerate graduate who enjoy solving complex problems, has commercial acumen and wan... view and apply

Customer Research Executive

Wimbledon

Up to £26,000 depending on skills and experience


The Customer Research Executive works with the Head of Customer Research to provide the business wit... view and apply

Product Manager

Wimbledon

Competitive


We have a fantastic opportunity in our International function to join the OEM department as Product ... view and apply

Sales Team Leader

Nottingham

£24,000 - £26,500 (+ up to £2,994 bonus per annum, paid quarterly)


Hours: 37.5 hours per week, flexible shift pattern Monday – Sunday (8am-8pm) Domesti... view and apply

National Account Manager

Wimbledon

Competitive


We have a great opportunity for a National Account Manager to join our Sales and Client Relationship... view and apply

PMO Analyst

London

Competitive


There is no description available for this job view and apply

Account Handler

Wimbledon

Competitive


There is no description available for this job view and apply

Customer Insight Manager

London

Competitive


Are you a driven and engaging Customer Insight professional who can help us in our continued determi... view and apply

Market & Competitor Analyst

London

Competitive


Are you a self-motivated and sharp minded Market & Competitor Analyst with an insurance background t... view and apply

Senior Server Engineer

Wimbledon

Competitive


There is no description available for this job view and apply

Service Watch Manager

Bedworth

29,500


There is no description available for this job view and apply

Customer Service Representative

Brighton

£19,800 - £21,683 + Monthly Bonus


Do you thrive on delivering a first-class customer service? Does exceeding targets come naturally to... view and apply

Graduate Roles

Wimbledon

Competitive


Apply now for the Domestic & General graduate positions!... view and apply

Sales Advisor - Retentions

Nottingham

£18,380 - £20,150 + Bonus scheme


We are looking for skilled Sales professionals who thrive on delivering sales results and excellent ... view and apply

Sales Advisor

Nottingham

£18,380 - £20,150 + up to £5,040 bonus per annum


There’s a new starting salary of £18,380 - £20,150 to recognise the importance of ... view and apply

Coordinator (Third Party Sales)

Wimbledon

Competitve


We are looking for a Coordinator to join our Third Party Sales team within our Wimbledon HQ. We are ... view and apply

100yrs

We are over 100 years old

2,000+

Over 2000 employees internationally

15million

More than 15 million customers

Global

An international business with 4 offices in the UK

18million

Over 18 million appliances protected

14k+

14,100 applications last year

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