Customer Sales Advisor - Whirlpool (Remote)

  • Nationwide
  • Full Time
  • March 28, 2024
Customer Sales Advisor - Whirlpool (Remote)

Join D&G in 2024.

Start date: April 15th

Are you a natural-born salesperson?
Do you always put your customers first?
Want to work for a great company with amazing benefits?
If it’s a YES, YES, and YES you should join us as a Customer Sales Advisor.

Who are we?

We’re Domestic & General (D&G), a proud partner to many leading manufacturer and retail brands worldwide, providing appliance breakdown protection. Basically, if someone’s fridge, dishwasher or even their boiler breaks down, they can rely on us to sort it out. In the UK alone, almost 9 million customers do.

Right now, we’re recruiting Customer Sales Advisors — a role that offers a great work-life balance, with some excellent employee benefits.

What will you be doing?

  • Acting as the first point of contact for customers who need help
  • Assisting customers calling to register their appliances
  • Using your wit, charm and best sales patter to upsell our products
  • Building rapport with our customers and getting to know their needs
  • Helping each customer find the protection package for them

Don’t worry, we’re not about throwing you in at the deep end. We’ll help you find your feet with a three-week training programme.

You’ll learn our systems, meet your colleagues, hone your sales technique, and love talking to our amazing customers.

So, what do we need from you?

  • A solid background in targeted sales.
  • Excellent attention to detail. Our customers mean a great deal to us, so want to get things right first time.
  • Great communication skills to build relationships and listen to our customers.
  • You’ll be a team player dedicated to providing the best customer experience.
  • You’ll be calm, cool, and relaxed; able to juggle tasks while working quickly.

Sound good? There’s more…

  • Completely remote role, we will send you everything you need to work from home a week before your start date.
  • You’ll work a flexible 37.5-hour shift across the following hours: Monday – Friday: 08:00 – 20:00, Saturdays: 08:00 – 18:00 and Sundays: 09:00 – 18:00.

What are these benefits?

  • Full training – with clear career progression opportunities.
  • Regular incentives – with some pretty great prizes.
  • Sales bonuses – each month you’ll get the chance to earn some extra take-home pay.
  • Annual leave – 33 days (including bank holidays).
  • A free annual D&G protection plan – we want you to see how great the product you’re selling is. There are discounted rates for family and friends too.
  • Employee assistance programme – free support and advice on relationships, physical and mental health, financial assistance and more.
  • Health and wellbeing – discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.
  • Pension scheme – matched employer contributions up to 5% of basic salary
  • Life assurance – employer funded cover of 4x basic salary.
  • Employee discounts – access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers.
  • And many more benefits – including travel loans, car leasing and Cycle to Work and Salary Finance schemes.

We really couldn’t sell this anymore if we tried. That’s your job. Or at least it could be. Get your application in now and join us as a Customer Sales Advisor.

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Latest Opportunities

Experience Day Nottingham - Inbound Sales

  • Nottingham
  • £22,000 per year + Commission
  • Full Time
  • March 28, 2024
Experience Day Nottingham - Inbound Sales

D&G Experience Day

Thursday 18th April 2024

Are you exploring new hybrid opportunities?

Do you have a keen interest in joining the world of sales, where you can boost your income with fantastic commission opportunity?

Would you like to look inside our brand new Domestic & General building in Nottingham, and learn all about what it is like to work for us?

If so, we would like to welcome you to join us for our Experience Day!

It’s a chance to take a tour of your future office, meet a range of people across the business including managers and fellow advisors and most importantly, learn more about the role of Customer Sales Advisor.

On the day:

You will learn about D&G’s history, our company values as well as future, exciting plans for the business. You will even get to meet some of our agents, so you can really understand what your day to day working life would be like!

With our brand-new state of the art offices being situated right next to the train station we are easily accessible. Plus, there will be snacks, drinks and an opportunity to network!!

That’s not all! By attending the Experience Day you will be guaranteed an interview!

Who are we?

We’re Domestic & General (D&G), a proud partner to many leading manufacturer and retail brands worldwide, providing appliance breakdown protection. Basically, if someone’s fridge, dishwasher or even their boiler breaks down, they can rely on us to sort it out. In the UK alone, almost 9 million customers do.

What will you be doing if you join us as a Customer Sales Advisor?

  • Act as the first point of contact for customers who need help.
  • Assist customers calling to register their appliances.
  • Use your wit, charm and best sales patter to upsell our products.
  • Build rapport with our customers and get to know their needs.
  • Help each customer find the best protection package for them.

So, what do we need from you?

  • Previous experience in fast paced environments such as Sales, Customer Services, Hospitality and Retail
  • You will be a brilliant communicator and an excellent listener, with the ability to make recommendations based on what customers talk to you about.
  • Excellent attention to detail. Our customers mean a great deal to us, so want to get things right first time.
  • You’ll be a team player dedicated to providing the best customer experience.
  • You’ll be calm, cool, and relaxed; able to juggle tasks while working quickly.

Sound good? There’s more…

  • The position is hybrid, so you will spend some days in the office and the rest of the time you can work at home. You’ll just need to have broadband access. We have a flexible WFH policy which allows for greater work life balance.
  • You’ll work a flexible 37.5-hour shift across the following hours: Monday – Friday: 08:00 – 20:00, Saturdays: 08:00 – 18:00 and Sundays: 09:00 – 18:00.

What are these benefits?

  • A starting salary of £22,000 per year + Bonus earning potential of £8,700 per annum
  • Full training – with clear career progression opportunities.
  • Regular incentives – with some pretty great prizes.
  • Sales bonuses – each month you’ll get the chance to earn some extra take-home pay.
  • Annual leave – 33 days (including bank holidays).
  • A free annual D&G protection plan – we want you to see how great the product you’re selling is. There are discounted rates for family and friends too.
  • Employee assistance programme – free support and advice on relationships, physical and mental health, financial assistance and more.
  • Health and wellbeing – discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.
  • Pension scheme – matched employer contributions up to 5% of basic salary
  • Life assurance – employer funded cover of 4x basic salary.
  • Employee discounts – access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers.

For over a hundred years, Domestic & General have been a trusted provider of aftercare for millions of domestic appliances. Today, we’re the UK’s leading provider of appliance breakdown protection, developing products and services to meet your needs.

Latest Opportunities

ER Delivery Partner

  • Wimbledon
  • Competitive
  • Full Time
  • March 28, 2024
ER Delivery Partner

ER Delivery Partner

Location: Flexible working with visits to our office in Wimbledon as and when required.

Salary: Competitive

Contract Type: 12 month fixed term contract

We are excited to announce that we have a great opportunity within our ER & HR Delivery Operations team for a highly talented ER Delivery Partner to join the team on a 12 month fixed term contract. Reporting into our Global Head of ER, HR Delivery & Operations, this role will be the centre of expertise for ER matters and develop the tools, frameworks and processes for the business to enable leadership to discharge their duties on policy advice.

They will be responsible for rolling out a comprehensive and sustainable Global Employee Relations Strategy that supports our Company purpose, business goals and people strategy plan. They will also provide guidance on defined strategies and proactively monitor and leveraging industry leading practices as well as building external relationships.

In addition to that, they will also collaborate with Legal, Ethics & Compliance, Governance and other stakeholders as needed for guidance to ensure compliance with local laws, regulations, and contractual obligations. They will be accountable to partnerships across service providers, to achieve employee relations goals and objectives.

Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

Key responsibilities:

  • Develop, deploy and lead the intervention of ER emerging capabilities from policy, legislative cases/ case law changes and employee’s life cycle design and delivery of agreed client training plans.
  • Align ER governance, policy, process and systems to ER Strategy, overall people and business strategy and OKR’s
  • Define, draft and roll out a comprehensive and sustainable Global Employee Relations Strategy.
  • Lead the intervention of ER emerging capabilities from policy, legislative cases/ case law changes and employee’s life cycle
  • Present the direction, architecture, requirements and governance with respect to the execution of HR initiatives, change programs and process development including but not limited to M&A, growth orientated structural or organisational change.
  • Provide leadership and guidance on defined strategies and proactively monitoring and leveraging industry leading practices and building external relationships.
  • Deliver guidance on ER matters and develop the tools, frameworks and process for the business to enable Leadership to discharge their duties on policy advice .
  • Reviewing HRMI and data to identify hotspots, trends and areas of improvements including building line manager capability.

Skills and experience required:

  • In depth knowledge of the Dispute Resolution legislation, disciplinary and grievance procedures
  • Solid understanding of UK employment law, HR Policies and best practice.
  • Strong communication, negotiation and conflict resolution skills
  • Significant experience in producing and managing MI
  • European and US Employee Relations experience
  • Proven track record of working in contentious & complex cases which includes case managing / handling litigation matters.
  • Ability to manage a team, stakeholders, and suppliers
  • Proven track record and experience as an Employee Relations specialist or similar role in the UK
  • Ability to support the development of an organisation’s culture and values as well as amplify positive employee relations communications to enable a culture of respect and high performance
  • Experience in managing complex, high risk and senior leadership related ER cases
  • Confident with mathematical calculations.
  • Strong Orator and presentation skills
  • Excellent written communication and attention to detail.

We offer lots of great benefits! Some of which include:

  • Competitive salary and annual discretionary bonus
  • 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
  • Training opportunities as well as clearly defined career progression
  • Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
  • Attractive company pension scheme
  • Life assurance – employer funded cover of 4x basic salary
  • Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:
  • Salary Finance – access to savings and borrowing through payroll
  • Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
  • Travel Loans – interest free loans to help spread the cost of annual travel tickets
  • Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
  • Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
  • OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
  • Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
  • Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
  • Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

Latest Opportunities

Client Service Director - Cross Channel

  • Wimbledon
  • Competitive
  • Full Time
  • March 28, 2024
Client Service Director - Cross Channel

Client Service Director – Cross Channel

Location: Flexible working with visits to our office in Wimbledon as and when required.

Salary: Competitive

Contract Type: Permanent

Are you an experienced Client Service People Leader with expertise in repair management and ensuring positive customer outcomes are delivered?

Are you looking to utilise your expertise and leading a service team in supporting with their personal development to help achieve our business goals?

If the answer is yes to both of these then look no further as this could be the ideal opportunity for you!

We are excited to announce that we have brand new opportunity within our Service team as a Client Service Director that will oversee the management of the Client Service Team, overseeing a wide range of repair improvement initiatives to optimise our customer repair experience across the UK, German, Benelux and French markets. They will also manage the team’s priorities and take overall responsibility for day-to-day people management / development.

In addition to that, they will also work cross functionally to ensure that all strategic initiatives remain on track and are delivered on time aligning to the business goals. It will also include maximising our online repair management capability across all partners and/or suppliers whilst driving the required improvements with key stakeholders. This includes managing the wider associated key project work streams and cross functional teams to deliver the overarching project goals etc.

Other responsibilities will be to deputise for the Channel Directors as and when necessary to fulfil all aspects of the business needs as required.

Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

Key responsibilities:

  • Ensure the claims budget targets are achieved across all key accounts working cross functionally to deliver.
  • Support the ownership of Customer NPS rating for our Service Experience across clients and repair suppliers alike and the various ongoing improvement programme associated with this area e.g. improved customer comms etc.
  • Manage the groups IBNR ensuring our claims profile is proactively managed.
  • Own the repair complaint reduction strategy leveraging the systems and MI within the business to drive a continuous improvement approach in this key area. This includes collaborating with key stakeholders across D&G – including regular site visits and Client engagement.
  • Responsible for key client service relationships which includes all repair contractual management discussions, repair costs, Write Off levels etc. Importantly this encompasses enhancing the level of service provided to our mutual customers
  • Support the Customer Experience team in re-engineering our customer repair and product replacement journeys to significantly improve the customers experience in this key moment of need.
  • Continually monitor all relevant industry best practice, identifying additional activity that could be duplicated within D&G to improve our end to end service proposition.
  • Work closely with the Underwriting team to deliver the Group’s strategy for individual clients and supporting, as required, during any contractual negotiations.
  • Maintain and develop our repair networks to deliver the required level of service and coverage across the UK.
  • Ensures that we are regulatory compliant in the service division including our networks and clients i.e. data security / Health & Safety etc.
  • Focus on the development of all team members, and ensure all Performance Management discussions are held according to the required deadlines, to enable timely submission of all PDP documentation.

Skills and experience required:

  • Be driven to deliver on all targets, both commercial and customer
  • Good business & commercial awareness in a relevant industry
  • Show leadership in change orientation and develop people around them
  • Be able to build effective relationships across all levels and business functions
  • Should have expertise in comparable service and claims industry experience in a similar sector
  • Possess a proven track record of driving change within an organisation through both internal and external relationships.
  • Experience of transforming an end to end customer repair experience including a digital transformation as w
  • Budget / forecasting experience on a large scale business model
  • Extensive people management and development experience

We offer lots of great benefits! Some of which include:

  • Competitive salary and annual discretionary bonus
  • 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
  • Training opportunities as well as clearly defined career progression
  • Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
  • Attractive company pension scheme
  • Life assurance – employer funded cover of 4x basic salary
  • Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:
  • Salary Finance – access to savings and borrowing through payroll
  • Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
  • Travel Loans – interest free loans to help spread the cost of annual travel tickets
  • Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
  • Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
  • OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
  • Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
  • Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
  • Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

Latest Opportunities

Customer Sales Advisor - Inbound Registrations (Remote)

  • Nationwide
  • Full Time
  • March 28, 2024
Customer Sales Advisor - Inbound Registrations (Remote)

Early applications encouraged with a start date of 7th of May 2024.

Are you a natural-born salesperson?
Do you always put your customers first?
Want to work for a great company with amazing benefits?
If it’s a YES, YES, and YES you should join us as a Customer Sales Advisor.

Who are we?

We’re Domestic & General (D&G), a proud partner to many leading manufacturer and retail brands worldwide, providing appliance breakdown protection. Basically, if someone’s fridge, dishwasher or even their boiler breaks down, they can rely on us to sort it out. In the UK alone, almost 9 million customers do.

Right now, we’re recruiting Customer Sales Advisors — a role that offers a great work-life balance, with some excellent employee benefits.

What will you be doing?

  • Acting as the first point of contact for customers who need help
  • Assisting customers calling to register their appliances
  • Using your wit, charm and best sales patter to upsell our products
  • Building rapport with our customers and getting to know their needs
  • Helping each customer find the protection package for them

Don’t worry, we’re not about throwing you in at the deep end. We’ll help you find your feet with a three-week training programme.

You’ll learn our systems, meet your colleagues, hone your sales technique, and love talking to our amazing customers.

So, what do we need from you?

  • A solid background in targeted sales or customer service.
  • Ideally, you’ll have some experience of working alone or in a home-based role.
  • Excellent attention to detail. Our customers mean a great deal to us, so want to get things right first time.
  • Great communication skills to build relationships and listen to our customers.
  • You’ll be a team player dedicated to providing the best customer experience.
  • You’ll be calm, cool, and relaxed; able to juggle tasks while working quickly.

Sound good? There’s more…

  • It’s remote, so if you have the space to work at home, you don’t even need to leave the house. We’ll provide the equipment. You’ll just need to have broadband access.
  • If you live near to one of our offices, you can mix things up a little and work between the two if you like.
  • You’ll work a flexible 37.5-hour shift across the following hours: Monday – Friday: 08:00 – 20:00, Saturdays: 08:00 – 18:00 and Sundays: 09:00 – 18:00.

So, what are these benefits?

  • Full training – with clear career progression opportunities.
  • Regular incentives – with some pretty great prizes.
  • Sales bonuses – each month you’ll get the chance to earn some extra take-home pay.
  • Annual leave – 33 days (including bank holidays).
  • A free annual D&G protection plan – we want you to see how great the product you’re selling is. There are discounted rates for family and friends too.
  • Employee assistance programme – free support and advice on relationships, physical and mental health, financial assistance and more.
  • Health and wellbeing – discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.
  • Pension scheme – matched employer contributions up to 5% of basic salary
  • Life assurance – employer funded cover of 4x basic salary.
  • Employee discounts – access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers.
  • And many more benefits – including travel loans, car leasing and Cycle to Work and Salary Finance schemes.

We really couldn’t sell this anymore if we tried. That’s your job. Or at least it could be. Get your application in now and join us as a Customer Sales Advisor.

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Latest Opportunities