Channel Director - Technology

  • Bedworth
  • Full Time
  • September 26, 2023
Channel Director - Technology

The Role:

Your key objective in this role will be to optimise the value of the Mobile Channel, you will be accountable for the end-to-end claims experience and ownership of key business OKR’s; including NPS, cost to serve whilst ensuring our customers are seeing value from their purchase, reducing churn.

You will evaluate and prioritise key programs to enhance customer experience whilst managing cost and supporting the business in attracting existing customers to purchase Tech cover and supporting the Business Development team in attracting new Clients across multiple territories. The ambition is to grow this Channel at pace.


• Develop an in depth understanding of our programs and the data they provide. Use this knowledge and data insights to devise recommendations and improvements.

• Build solid relationships with key internal and external stakeholders for the business.

• Analyse cost performance data and look for any anomalies, seeking cost saving initiatives and opportunities.

• Review contractual terms to ensure beneficial clauses for both D&G and our partners are achieved.

• Create and undertake presentations for clients and senior stakeholders on strategies and initiatives.

• Investigating and analysing customer satisfaction data and reporting and resolving any issues.

• Take personal responsibility for the success and management of the channel programs. Requirements:

• Previous experience in Operations Management at a senior level.

• Ability to improve processes utilising customer feedback and performance data.

• Highly effective interpersonal and communication skills.

• Ability to build and maintain strong relationships.

• Strategically minded, flexible and highly self-motivated.

• Flexibility to attend visits to client sites and D&G contact centres

Latest Opportunities

Claims Agent

  • Nationwide
  • £22,000 per year (pro-rata)
  • Full Time
  • September 26, 2023
Claims Agent

Location: Nationwide

Salary: £22,000 per year (pro-rata)

Working pattern: 35 hours per week

We are excited to announce that we now have two vacancies available within our Service Department. We are looking Claims Agents on either a full-time basis or part time, over 20hrs per week on a 12-month fixed term contract.

The Claims Agent role is primarily responsible for managing the claim journey for our customers, ensuring all claims are processed within our service level agreement.

Key responsibilities for the role include:

  • Assess Claims that fall outside of the automated process
  • Feedback any issues to RPA team
  • Support the network with Account Reconciliation
  • Support system updates
  • Ensure Claims payments are processed in line with terms and conditions
  • Process customer payments for repairs in line with terms and conditions
  • Ensure a close working and supportive relationship amongst team.

Our ideal candidates will have previous experience managing customer experience journeys either face to face or over the phone. You’ll be someone who maintains a strong customer focus at all times, whilst seeking opportunities for own personal development. You’ll also be computer literate, having used the Microsoft Office Suite in previous roles.

In addition, you will also have:

  • Previous experience within either: Consumer Electronics, Domestic Appliance or Central Heating sectors
  • Effective interpersonal, written and communication skills at all levels, both internal (to Director level) and externally
  • Strong team working skills
  • Personal effectiveness
  • Quality focus
  • Commercial awareness
  • Highly organized with the ability to prioritize tasks effectively.
  • The ability to adapt to change

We offer lots of great benefits! Some of which include:

  • Competitive salary and annual discretionary bonus
  • 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
  • Training opportunities as well as clearly defined career progression
  • Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
  • Attractive company pension scheme
  • Life assurance – employer funded cover of 4x basic salary
  • Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:
    • Salary Finance – access to savings and borrowing through payroll
    • Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
    • Travel Loans – interest free loans to help spread the cost of annual travel tickets
    • Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
    • Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
  • OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
  • Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
  • Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
  • Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Latest Opportunities