First Line Control Specialist

First Line Control Specialist
Location: Hybrid/Remote
Contract: Permanent
Closing Date: Friday 18th July 2025

We’re looking for a detail-focused and proactive First Line Control Specialist to join our Controls & Assurance team.

In this key role, you’ll support the delivery and execution of first line controls that underpin great customer experiences and ensure we meet our commercial and regulatory commitments. You’ll work closely with a range of stakeholders to maintain effective oversight, support risk event management, and help drive continuous improvement in how we operate.

You’ll be responsible for control validation, Root Cause Analysis, and supporting the resolution of risk events. You’ll also help ensure that control activities align with both our internal standards and the needs of our customers.

Key responsibilities

• Support the First Line Controls Manager in executing strategies and control activities that align with customer outcome-led principles.

• Deliver control validation and contribute to continuous improvement through effective analysis of Key Risk Indicators (KRIs) and risk events.

• Work with internal stakeholders to ensure control frameworks are effective, well-documented and embedded across operations.

• Contribute to Root Cause Analysis to identify and address the underlying causes of customer or operational issues.

• Support the Risk Champion in ensuring RCSA cycles are completed diligently and any risk events are proactively addressed.

• Produce high-quality reports and analysis for senior stakeholders, identifying trends and opportunities for improvement in the customer journey or commercial performance.

• Collaborate across teams to ensure control recommendations are practical, aligned to business processes, and support compliant outcomes.

About you

You’ll bring a keen eye for detail, a strong understanding of operational controls, and the confidence to influence across teams. Your analytical mindset and communication skills will help turn insight into action, supporting continuous improvement across our control landscape.

Key experience and skills

• Experience in a first line risk, control or compliance role within a regulated environment

• Proven ability to influence stakeholders and embed control improvements that drive better outcomes

• Strong analytical skills with the ability to translate complex data into clear reports and recommendations

• Understanding of Consumer Duty and regulatory risk appetite

• Confident working in a fast-paced environment with competing priorities

• Collaborative and solutions-focused approach

Working for us, works for you

• Comprehensive training with clearly defined career progression opportunities

• Regular incentives with amazing prizes to be won

• Annual leave – 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave

• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more.  Cover also includes unlimited access to a 24/7 virtual GP service

• Pension scheme – matched employer contributions up to 5% of basic salary

• Life assurance – employer funded cover of 4x basic salary

• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:

  • Salary Finance – access to savings and borrowing through payroll

  • Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehicles

  • Travel Loans – interest free loans to help spread the cost of annual travel tickets

  • Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000

• Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes

• OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.

• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues

• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends

• Employee discounts – access to discounted Sky TV and mobile packages, together with a range of discounts for 100s of online and high street retailers

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.