Account Handler

Role Title : Account Handler

Location: Hybrid working with visits to our office in Wimbledon and other offices as and when required.

Salary: Competitive

Contract Type: Full Time

Closing date: 17th December 2024

We have a fantastic opportunity for you to grow an exciting career with us here at Domestic & General. We are looking for an ambitious and "can do" attitude candidate to join our Client Business Development team as an Account Handler to come and play a key role in supporting and maximising existing accounts. 

Your role will be to act as a key contact for our clients to drive joint business plans and to achieve mutual targets. You will also support the Account Manager on the development of their accounts by working on strategic business projects and daily tasks.  

Our people are super sharp and switched on. Flexible, friendly, and up for any challenge – so, if you join our Client Business Development function get ready for something new and exciting. This is your chance to be part of an incredibly driven and talented team with a fantastic reputation and impressive and buzzing work culture.

Domestic & General is a company with an ambitious future.  We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

About the Role:

• Analyse daily and monthly performance stats and highlight any deficits providing action plans for changes required to turn performance around. 

• Have full account handling responsibility for your client accounts. You will be the day to day contact for the client dealing with joint business plans, driving new strategic projects and managing day to day queries.

• Attend client meetings giving operational guidance and presenting business performance.

• Analyse campaign figures, ensuring that marketing campaigns are timely, accurate, aiming to exceed the budget figures.

• Have complete autonomy over your designated client accounts putting together operational solutions when required to increase warranty sales and improve best business practice.

• Resolve escalated issues impacting customers or clients.

• Demonstrate a thorough knowledge of Domestic & General’s warranty business and systems and apply this to improve business processes on selected accounts. 

• Develop a thorough knowledge of the business and culture of clients within a sector. 

• Support the Account Manager with ad-hoc routine responsibilities, tasks and projects. 

• Report monthly on new business and renewals against budget and other business performance indicators for designated accounts and the sector.

• Liaise with directors / senior managers internally and externally and discussing current affairs relating to warranties and the sector. Offering advice about existing products and promoting value added services. 

• Occasional travel to other locations will be required. 

What you’ll bring:

• Demonstrate that you have the business acumen to work under your own initiative. 

• You should be effective at relationship building. 

• Have strong analytical and numerical skills. 

• Good written and verbal communication skills, comfortable with communicating with all levels of authority. 

• You should be able to prioritise your own workload as well as having the ability to focus on and meet deadlines. and meet them. 

• Ideally have client account management or similar experience 

• To be successful in this role you should have a have a good working knowledge of Microsoft packages with advanced knowledge of Excel (pivot tables) and proficiency in PowerPoint. 

• Ideally you will be degree educated with some experience of working within a busy, commercially focused environment

We offer lots of great benefits! Some of which include: 

• Competitive salary and annual discretionary bonus

• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave

• Training opportunities as well as clearly defined career progression

• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more.  Cover also includes unlimited access to a 24/7 virtual GP service

• Attractive company pension scheme

• Life assurance – employer funded cover of 4x basic salary

• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:

• Salary Finance – access to savings and borrowing through payroll

• Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles

• Travel Loans – interest free loans to help spread the cost of annual travel tickets

• Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000

• Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes

• OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.

• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues

• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends

• Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.