Telesales Agent with French and Flemish

Job summary:

You will part of a Benelux team that shows best practice and tests new products and material.

You will be answering inbound calls in French and Flemish and offering insurances to the consumers.

Consumers that have purchased a new appliance will give you a call to register their appliances.

Your role will be to capture all the details and confirm the registration once that is done, we will expect you to explain the legal warranty and offer and consumer and additional insurance.

The agent should have a strong commercial profile, has good knowledge of sales techniques, and knows how to deal with objections.

The agent should also have strong customer service skills, be used to working to targets and change in products. In addition, the agent should be a strong communicator, who is able to provide insightful feedback on processes and best practices.

Key Responsibilities:

• Registration of client´s appliances, details and information.
• Offering new or extended insurances to the clients
• Compliance behavior

Systems Knowledge:

PC literate, with the ability to multitask & navigate multiple systems at any one time. Competent with Microsoft Teams & office programs.

PERSON SPECIFICATION:

Skills:

Essential

• Excellent communication skills with the ability to adapt tone and pace as required.
• Ability to multi-task and adapt to change as and when required.
• Solution focussed.
• Sales/negotiation skills.
• Take on & act upon feedback.

Desirable

• Ability to drive high quality sales appropriately.
• Able to sell compliantly adhering to verification guidelines.
• Ability to work within regulatory guidelines offering excellent customer service.
• Familiar with using an outbound dialler to facilitate calls. (OB only)

Knowledge:

Essential

• Fluent in Flemish and French
• Understanding of excellent customer service delivery factors that enable sales.

Experience:

Essential

• Target driven sales experience.

Desirable

• Sales experience in contact centre environment.
• Objection & complaint handling

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Customer Sales Advisor - Sky Outbound

Salary: £23,000 per year plus OTE £7,000 per annum
Contract: Permanent, full time with a fixed weekly shift pattern
Location: REMOTE – working from home

Are you a natural-born salesperson and have targeted sales experience?

Do you always put your customers first?

Want to work for a great company with amazing benefits?

If it’s a YES, YES, and YES you should join us as a Customer Sales Advisor.

Start date: 10th February

Who we are

We’re Domestic & General (D&G), a proud partner to many leading manufacturer and retail brands worldwide, providing appliance breakdown protection.

Essentially, if someone’s fridge, dishwasher or even their boiler breaks down, they can rely on us to sort it out. In the UK alone, almost 9 million customers do.

Right now, we’re recruiting Customer Sales Advisors for our Sky Outbound department — a role that offers a great work-life balance, in a fun environment with some excellent employee benefits.

The role you’ll do

• You’ll be an ambassador for the market-leading Sky brand
• Making warm outbound sales calls to Sky customers to sell our protection
• Using your communication skills and knowledge to share the product benefits
• Building rapport with our customers and getting to know their needs
• Helping each customer find the right solution for them  

Don’t worry, we’re not about throwing you in at the deep end. We’ll help you find your feet with a three-week training programme.

You’ll learn our systems, meet your colleagues, hone your sales technique, and love talking to our amazing customers.

Salary

• A highly competitive 23,000 basic salary.
• Average Bonus Earnings of £7,000 per annum, earned through a combination of strong sales performance, excellent customer service and call quality.
• For all our Agents, we ensure the salary and bonus opportunity are balanced and for our highest performing Agents there is an opportunity to earn higher rates of salary and additional bonus based on performance.

So, what do we need from you?

• A solid background in targeted sales.
• Ideally, you’ll have some experience of working alone or in a home-based role.
• Excellent attention to detail. Our customers mean a great deal to us, so want to get things right first time.
• Great communication skills to build relationships and listen to our customers.
• You’ll be a team player dedicated to providing the best customer experience.
• You’ll be calm, cool, and relaxed; able to juggle tasks while working quickly.

Sound good? There’s more…

• It’s remote, so if you have the space to work at home, you don’t even need to leave the house. We’ll provide the equipment. You’ll just need to have broadband access.
• If you live near to one of our offices, you can mix things up a little and work between the two if you like.
• You’ll work a flexible 37.5-hour shift between these opening hours:

• Two weeks of Monday: 10:00 – 18:30, Tuesday to Thursday: 09:30 – 18:30. Friday it’s an early finish: 09:30 – 16:00
• Two weeks of Monday: 10:30 – 19:00, Tuesday to Thursday: 10:00 – 19:00, Friday it’s an early finish: 09:30 – 16:00
• Joining as one of our Customer Sales Advisor, you will receive extensive training and support allowing you to develop your sales expertise. You will have excellent progression potential at D&G, with opportunities to progress into career pathways across many areas such as HR, Tech, Finance and Marketing. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.

So, what are these benefits?

• Free Sky TV
• Full training – with clear career progression opportunities.
• Regular incentives – with some pretty great prizes.
• Sales bonuses – each month you’ll get the chance to earn some extra take home pay.
• Annual leave – 33 days (including bank holidays).
• A free annual D&G protection plan – we want you to see how great the product you’re selling is. There are discounted rates for family and friends too.
• Employee assistance programme – free support and advice on relationships, physical and mental health, financial assistance and more.
• Health and wellbeing – discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.
• Pension scheme – matched employer contributions up to 5% of basic salary
• Life assurance – employer funded cover of 4x basic salary.
• Employee discounts – access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers.
• And many more benefits – including travel loans, car leasing and Cycle to Work and Salary Finance schemes.

We really couldn’t sell this anymore if we tried. That’s your job. Or at least it could be. Get your application in now and join us as a Customer Sales Advisor.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Head of Group Reporting

Role Title: Head of Group Reporting

Location: Wimbledon (Hybrid)

Salary: Competitive

Contract Type: Permanent

We have a great opportunity for a Head of Group Reporting in our UK Finance department. This is a key role in the financial reporting team, with responsibility for leading the production of the Groups’ Annual Report & Accounts, monthly reporting to D&G’s owners and leading finance change including identifying areas for improvement. As part of leading the production of the Annual Report & Accounts, the role will interact with our key stakeholders and ensure delivery of content and to seek and address feedback as part of the reporting process

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Key Responsibilities will include.

• Oversight of the monthly Group consolidation process 

• Lead the day-to-day management of monthly and annual reporting process with BAU divisional teams to ensure reporting is timely and in line with requirements 

• Ownership of the production of the Group (IFRS) Annual Report and Accounts including compliance with all reporting requirements – e.g. Strategic Review 

• Ownership of the production of Holdco subsidiary statutory accounts 

• Own and prepare the relevant finance accounting papers for the Group Audit & Risk Committee (‘ARC’) 

• Liaise with Company Secretarial to agree the Group ARC agenda and liaise with external auditor as required 

• Lead the quarterly financial reporting in line with external debt obligations  

• Lead the day-to-day relationship with external audit team 

• Ensure the Group is compliant with all relevant accounting technical pronouncements and standards including horizon scanning and preparation of accounting papers as required, liaise with external audit etc. 

• Lead delivery of timely, accurate financial information and analysis as required 

• Lead the optimization of Workday for financial reporting including identifying areas for improvement and working with Divisional finance teams 

• Lead embedding the new IFRS 17 process into Finance BAU  

• Oversight BVCA / Walker reporting as appropriate 

• Ensuring appropriate financial controls and processes are in place throughout the Group including embedding of the new D&G Financial Reporting Control Framework (‘FRCF’) 

• Identify areas for improvement in the financial reporting process and lead the required change as appropriate 

• Assist with ad hoc finance projects and provide support to Director of Corporate Finance as required 

• Development and coaching of the Group Reporting and Accounts Payable teams

• Be a key member of the GFC leadership team and support wider Finance initiatives e.g. Engagement etc. 

• Oversight of the Accounts payable/credit control team including optimization of use of the Workday Purchase to Pay (P2P) module 

• Preparation of financial information required for potential exit (IPO, trade, secondary)

Skills and experience required:

• Role requires the holder to be a qualified accountant (ACA) with experience of financial reporting.  

• Strong accounting knowledge (IFRS, UK GAAP and Companies Act, with a good understanding of the regulations governing financial reporting 

• Able to make sound day to day accounting decisions and solve accounting issues and problems 

• Experience of working with senior stakeholders is critical, together with managing a team. 

• Effective written and verbal communication skills, with the ability to articulate complex information simply to non-finance stakeholders 

• Able to demonstrate good attention to detail, good judgment showing logical decision making, and a hands-on approach 

• Able to work under pressure and meet deadlines  

• Significant post-qualification experience 

• Extensive experience of Group reporting and consolidation 

• Strong preference for the role holder to have insurance experience including IFRS 17 

• Strong leadership skills and experiencing of managing and developing teams 

• Develop and manage relationships across the business 

• Ability to operate in a dynamic environment 

• Ability to identify and lead/support change 

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

International Financial Controller

Role Title: International Financial Controller

Location: Wimbledon (Hybrid)

Salary: Competitive

Contract Type: Permanent

Reporting line: Group Head of Finance

Closing Date: 13th January 2025

We have a great opportunity for an International Finance Controller in our Finance Department. This is a key role with responsibility for leading our EU finance team including delivering high quality financial reporting, maintaining a robust control environment and leading process and control improvements. The role holder will be a senior member of our International Finance Team and will play a key role in the development of the EU finance team, currently based in Germany and Spain.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Key Responsibilities will include

• Ownership of the month-end process for the European Business including oversight and delivery of the monthly reporting pack for the CFO.

• Provision of accurate commentary against budget and prior year performance.

• Responsible for maintenance of effective control environment and integrity of the balance sheet.

• Take a lead role in driving process and control improvements and the automation of manual processes including optimization of Workday

• Key role in the annual budget and re-forecast process, responsible for signing off the balance sheet and cash position

• Building strong relationships across the business, including with FP&A, Underwriting, Client Management and Service teams to represent International Finance interests in Group-wide projects, including the implementation of new strategies and onboarding of new clients

• Building strong relationships with external audit team to complete Group and local audits to tight deadlines

• Leading on technical accounting issues that impact International Finance, including impact on Solvency.

• Ensuring the International financial reporting is compliant with all Group policies and relevant technical accounting pronouncements and standards

• Development and coaching of the EU Finance teams

• Be a key member of the GFC leadership team and support wider Finance initiatives

Skills and experience required

• Role requires the holder to be a qualified accountant (ACA) with experience of financial reporting.

• Strong accounting knowledge (IFRS) with a good understanding of the regulations governing financial reporting

• Able to make sound day to day accounting decisions and solve accounting issues and problems

• Experience of working with senior stakeholders is critical, together with managing a team.

• Effective written and verbal communication skills, with the ability to articulate complex information simply to non-finance stakeholders

• Able to demonstrate good attention to detail, good judgment showing logical decision making, and a hands-on approach

• Able to work under pressure and meet deadlines

• Significant post-qualification experience

• Extensive experience of working in a similar role

• Working knowledge of corporation tax, VAT and IPT

• Preference for the role holder to have insurance experience including IFRS 17

• Spanish speaker preferable

• Strong leadership skills and experience of managing and developing teams

We offer lots of great benefits! Some of which include: 

• Competitive salary and annual discretionary bonus

• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave.

• Training opportunities as well as clearly defined career progression

• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more.  Cover also includes unlimited access to a 24/7 virtual GP service.

• Attractive company pension scheme

• Life assurance – employer funded cover of 4x basic salary

• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:

• Salary Finance – access to savings and borrowing through payroll.

• Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehicles.

• Travel Loans – interest free loans to help spread the cost of annual travel tickets.

• Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000.

• Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes

• OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.

• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues

• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends.

• Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Customer Sales Advisor - Beko Europe (Hybrid & Remote)

Salary: £23,000 per year plus OTE £7,800 per annum
Contract: Permanent, full time with a fixed weekly shift pattern
Location: REMOTE & HYBRID – working from home

Start date: 10th February

Are you a natural-born salesperson and have targeted sales experience?

Do you always put your customers first?

Want to work for a great company with amazing benefits?

If it’s a YES, YES, and YES you should join us as a Customer Sales Advisor.

Who we are

We’re Domestic & General (D&G), a proud partner to many leading manufacturer and retail brands worldwide, providing appliance breakdown protection. Basically, if someone’s fridge, dishwasher or even their boiler breaks down, they can rely on us to sort it out. In the UK alone, almost 9 million customers do.

Right now, we’re recruiting Customer Sales Advisors — a role that offers a great work-life balance, with some excellent employee benefits.

The role you’ll do

• Acting as the first point of contact for customers who need help
• Assisting customers calling to register their appliances
• Using your wit, charm and best sales patter to upsell our products
• Building rapport with our customers and getting to know their needs
• Helping each customer find the protection package for them  

Don’t worry, we’re not about throwing you in at the deep end. We’ll help you find your feet with a three-week training programme.

You’ll learn our systems, meet your colleagues, hone your sales technique, and love talking to our amazing customers.

Salary

• A highly competitive 23,000 basic salary.
• Average Bonus Earnings of £7,800 per annum, earned through a combination of strong sales performance, excellent customer service and call quality.
• For all our Agents, we ensure the salary and bonus opportunity are balanced and for our highest performing Agents there is an opportunity to earn higher rates of salary and additional bonus based on performance.
• Joining as one of our Customer Sales Advisor, you will receive extensive training and support allowing you to develop your sales expertise. You will have excellent progression potential at D&G, with opportunities to progress into career pathways across many areas such as HR, Tech, Finance and Marketing. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.

So, what do we need from you?

• A solid background in targeted sales.
• Excellent attention to detail. Our customers mean a great deal to us, so want to get things right first time.
• Great communication skills to build relationships and listen to our customers.
• You’ll be a team player dedicated to providing the best customer experience.
• You’ll be calm, cool, and relaxed; able to juggle tasks while working quickly.

Sound good? There’s more…

• You can work remotely if you live far away. We’ll provide all the equipment you need to work from home, you’ll just need to have broadband access. 
• Alternatively, if you live within a commutable distance from our Nottingham office you can work on a hybrid basis. We’ve just opened a brand new office right next to the train station. You’ll enjoy a state of the art working environment where you can collaborate with colleagues and receive hands on support. 
• You’ll work on a shift pattern from Monday to Sunday, 8am to 8pm.

What are these benefits?

• Full training – with clear career progression opportunities.
• Regular incentives – with some pretty great prizes.
• Sales bonuses – each month you’ll get the chance to earn some extra take-home pay.
• Annual leave – 33 days (including bank holidays).
• A free annual D&G protection plan – we want you to see how great the product you’re selling is. There are discounted rates for family and friends too.
• Employee assistance programme – free support and advice on relationships, physical and mental health, financial assistance and more.
• Health and wellbeing – discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.
• Pension scheme – matched employer contributions up to 5% of basic salary
• Life assurance – employer funded cover of 4x basic salary.
• Employee discounts – access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers.
• And many more benefits – including travel loans, car leasing and Cycle to Work and Salary Finance schemes.

We really couldn’t sell this anymore if we tried. That’s your job. Or at least it could be. Get your application in now and join us as a Customer Sales Advisor.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Customer Sales Advisor - Customer Support Sales (Remote & Hybrid)

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Director of Operations Growth Markets

Role Title: Director of Operations

Location: Madrid/London

Contract Type: Permanent

Reporting line: President, Growth Markets

Closing Date: 2nd January

We have an exceptional opportunity for a Director of Operations to join our Growth Market Division. This role will report into the President, Growth Markets and is a key leadership role to ensure the smooth running of our contact centre operations across the EU (currently 7 countries) and to enable D&G growth while providing a first-class consumer and service experiences.

The role holder will be responsible for overseeing the planning and execution of our Operations across our Growth Markets regions. This position will be responsible for the short-mid term strategy of the Operations teams in alignment with our global business objectives.

Key areas of responsibility include:

• Overseeing operations for the Growth Markets region across multiple countries, ensuring service excellence, and meeting performance targets.

• Define the short-mid-long term strategy across the Growth Market Operations, in line with the broader business Global Strategy

• Managing resourcing and performance of our contact centres and implementing strategies to improve customer satisfaction and operational efficiency across our EU operations.

• Analyse performance metrics, drive continuous improvement initiatives, and ensure compliance with company policies and industry regulations.

• Lead and develop a high-performing team, foster collaboration across departments, geographies and manage budgets to ensure cost-effective operations.

Our successful candidate will have:

• Deep expertise in managing large-scale operations, optimising processes, and enhancing customer experience.

• Experienced with people / change management and driving a flexible multi skilled workforce to enable demand optimisations in line with operational cost expectation.

• Strong influencing skills across multiple geographies and proven ability to work successfully in fast-paced matrix organisations

• Experience in a senior operations role, managing large multi-national / location call centre operations, both sales and service, including 3rd party BPOs

• Proficient in English and ability to speak either Spanish, Italian or Portuguese is advantageous.

This exceptional leadership opportunity will be responsible for approximately 400 people across Sales, Service, Complaints and First Line of Controls. Additionally, the role is responsible for D&G’s contact centres BPOs which is circa 150 people across.

A key element of this role is the ability to work across different cultures in the EU, with frequent travel expected (monthly) between offices in Spain, Italy, Germany and UK.

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Telesales Agent with French and Flemish

Job summary:

You will part of a Benelux team that shows best practice and tests new products and material.

You will be answering inbound calls in French and Flemish and offering insurances to the consumers.

Consumers that have purchased a new appliance will give you a call to register their appliances.

Your role will be to capture all the details and confirm the registration once that is done, we will expect you to explain the legal warranty and offer and consumer and additional insurance.

The agent should have a strong commercial profile, has good knowledge of sales techniques, and knows how to deal with objections.

The agent should also have strong customer service skills, be used to working to targets and change in products. In addition, the agent should be a strong communicator, who is able to provide insightful feedback on processes and best practices.

Key Responsibilities:

• Registration of client´s appliances, details and information.
• Offering new or extended insurances to the clients
• Compliance behavior

Systems Knowledge:

PC literate, with the ability to multitask & navigate multiple systems at any one time. Competent with Microsoft Teams & office programs.

PERSON SPECIFICATION:

Skills:

Essential

• Excellent communication skills with the ability to adapt tone and pace as required.
• Ability to multi-task and adapt to change as and when required.
• Solution focussed.
• Sales/negotiation skills.
• Take on & act upon feedback.

Desirable

• Ability to drive high quality sales appropriately.
• Able to sell compliantly adhering to verification guidelines.
• Ability to work within regulatory guidelines offering excellent customer service.
• Familiar with using an outbound dialler to facilitate calls. (OB only)

Knowledge:

Essential

• Fluent in Flemish and French
• Understanding of excellent customer service delivery factors that enable sales.

Experience:

Essential

• Target driven sales experience.

Desirable

• Sales experience in contact centre environment.
• Objection & complaint handling

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Customer Sales Advisor - Outbound

Salary: £23,000 per year plus OTE £7,200 per annum
Contract: Permanent, full time with a fixed weekly shift pattern
Location: REMOTE – working from home

Are you a natural-born salesperson and have targeted sales experience?

Do you always put your customers first?

Want to work for a great company with amazing benefits?

If it’s a YES, YES, and YES you should join us as a Customer Sales Advisor.

Start date: February 10th 2025

Who we are

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK. Right now, we’re recruiting Customer Service Advisors in a role that offers great work life balance plus a flexible and engaging onboarding experience.

The role you’ll do

• You’ll be calling our customers to check their appliances are covered
• Using your wit, charm and best sales patter to upsell our products
• Building rapport with our customers and getting to know their needs
• Helping each customer find the protection package for them  

Don’t worry, we’re not about throwing you in at the deep end. We’ll help you find your feet with a two-week training programme.

You’ll learn our systems, meet your colleagues, hone your sales technique, and love talking to our amazing customers.

So, what do we need from you?

• A solid background in targeted sales.
• Ideally, you’ll have some experience of working alone or in a home-based role.
• Excellent attention to detail. Our customers mean a great deal to us, so want to get things right first time.
• Great communication skills to build relationships and listen to our customers.
• You’ll be a team player dedicated to providing the best customer experience.
• You’ll be calm, cool, and relaxed; able to juggle tasks while working quickly.

Sound good? There’s more…

• We’ve just opened a brand new office right next to the Nottingham train station. You’ll enjoy a state of the art working environment where you can collaborate with colleagues and receive hands on support. 
• If you live a commutable distance to new office, you can come in as much as you’d like to! 
• This is a remote role. You’ll just need to have broadband access and a space to work at home. 
• You’ll work Monday – Thursday: 10:30 – 19:00. Fridays it’s 09:00 – 17:30. Then you’re free to let your hair down for the weekend.
• You’ll get two 15-minute breaks and half an hour for lunch.
• Joining as one of our Customer Sales Advisor, you will receive extensive training and support allowing you to develop your sales expertise. You will have excellent progression potential at D&G, with opportunities to progress into career pathways across many areas such as HR, Tech, Finance and Marketing. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.

So, what are these benefits?

• Full training – with clear career progression opportunities.
• Regular incentives – with some pretty great prizes.
• Sales bonuses – each month you’ll get the chance to earn some extra take home pay.
• Annual leave – 33 days (including bank holidays).
• A free annual D&G protection plan – we want you to see how great the product you’re selling is. There are discounted rates for family and friends too.
• Employee assistance programme – free support and advice on relationships, physical and mental health, financial assistance and more.
• Health and wellbeing – discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.
• Pension scheme – matched employer contributions up to 5% of basic salary
• Life assurance – employer funded cover of 4x basic salary.
• Employee discounts – access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers.
• And many more benefits – including travel loans, car leasing and Cycle to Work and Salary Finance schemes.

We really couldn’t sell this anymore if we tried. That’s your job. Or at least it could be. Get your application in now and join us as a Customer Sales Advisor.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Senior Underwriting Analyst

D&G (Domestic & General) is an ambitious data and technology-powered business. Customer, Business and People Data are essential, to build trust in critical data to make better, faster decisions.

About the role

This role will manage the profitability of new and existing lines of warranty business for consumers.  It will include extensive analysis of data producing Underwriting rating models for accurate pricing of plans in line with Underwriting policy guidelines and processes.

Interpretation of data into rating proposals balancing out business opportunities with profitable growth objectives. Extensive data knowledge, modelling and active communications are critical to the success of the role

Responsibilities 

• Account P&L ownership
• Rating analysis
• Risk modelling
• Risk selection
• Concise accurate summarised view of accounts and action plans

Requirements

• The Senior Underwriter will have extensive knowledge of sales journeys, price points and claims processes that impacts on risk and pricing
• Rating System knowledge (trained)
• Data extraction through SQL via Databricks
• Data Analysis and Modelling via Excel, PowerBI and Earnix

We offer lots of great benefits! Some of which include:

Competitive salary and annual discretionary bonus

25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave

Training opportunities as well as clearly defined career progression

Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service

Attractive company pension scheme

Life assurance – employer funded cover of 4x basic salary

Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services

Salary Finance – access to savings and borrowing through payroll

Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles

Travel Loans – interest free loans to help spread the cost of annual travel tickets

Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000

Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes

OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help

Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues

Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends

Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.