Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

About the role

This is a new role created to fill the need for a separate team to take responsibility for our Global Checkout. This includes ensuring that all new partner or D&G owner journeys integrate the Global Checkout alongside optimisation of payment methods by region, channel and partner.

· Take ownership for the identification, refinement, and articulation of the Global Checkout Product requirements (in the form of high-quality user stories and epics) to the wider product team, ensuring absolute clarity for the developers and the wider business,

· Immerse in relevant business process, interviewing stakeholders, and distilling clarity from complex as-is processes; then designing the to-be,

· Become a reliable subject-matter expert on the vision and purpose of the product and develop respected opinions on the right design/development decisions to support the achievement of its business objectives.

Key Responsibilities

• Lead the requirements definition & refinement for Global Checkout product development initiatives, collaborating with other Product tribes to ensure a shared understanding of approach and requirements.
• Works collaboratively with the Product Manager, development team, and business stakeholders to clearly communicate product requirements through precise User Story articulation,
• Supports the development team with requirements clarification during build ensuring an aligned single product vision.
• Is responsible for researching and mapping the “as-is” and “to-be” state of relevant business process that can be used to clearly identify gaps, required change, associated impact and help determine product design and feature priorities.
• Leads interviews and confidently facilitates meetings with key stakeholders as needed to derive and validate business requirements and process models.
• Makes product decisions and prioritisation calls where possible, and appropriately escalating for support.

• Guide the team in recommending process/design options that align with existing systems and standards implemented within D&G.

• Works closely with Product Design team to ensure approach is aligned to wider design approach while remaining workable from a dev perspective.

We offer lots of great benefits! Some of which include:

• Competitive salary and annual discretionary bonus
• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
• Training opportunities as well as clearly defined career progression
• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
• Attractive company pension scheme
• Life assurance – employer funded cover of 4x basic salary
• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services
• Salary Finance – access to savings and borrowing through payroll
• Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
• Travel Loans – interest free loans to help spread the cost of annual travel tickets
• Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
• Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes

• OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help
• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
• Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

Role Purpose:

D&G is embarking on a transformative journey to redefine customer service in the appliance industry. As the Intelligent Claims Product Owner, you’ll be solving customer problems through innovative technology to reach business objectives. You’ll own the full product cycle from discovery to delivery, through to launch, adoption, and growth. This a new role that has been created to deliver a step change in how we help our customers to fix their appliances, specifically by enabling them to get to a resolution without an engineer having to visit the property – a programme we call ‘Smart-Fix’.

You’ll lead a dynamic squad focused on developing and launching a suite of intelligent, innovation and customer-centric Smart-Fix solutions. The end goal for this position is deliver and evolve products that utilise multiple data sources to deliver a seamless journey for customers to service their appliances, using data as an input. As the limits of technology advance, we know that we need to take advantage of the growing power of AI to bring cutting-edge service to our customers – this role will be at the centre of defining and building these capabilities. This is a high-profile role and will require a Product Owner who’s comfortable with creating innovative products and experienced in working with a blank canvas.

Responsibilities:

• Lead a cross-functional squad in identifying opportunities, conducting product discovery, and driving the delivery of solutions that leverage AI and data analytics for appliance self-service
• Develop deep insights into customer needs and behaviours, establishing feedback loops that help inform product decisions and deliver solutions that exceed expectations
• Build strong relationships with key stakeholders across the business, including Engineering, Data Science, UX/UI, Operations, Compliance and Customer Experience to define product requirements, prioritise features, and drive product roadmap execution
• Serve as the primary point of contact for stakeholders, providing regular updates on progress, managing expectations, and soliciting feedback to iterate and refine product features
• Conduct research and competitive analysis to stay informed about industry trends, emerging technologies, and best practices related to Claims management
• Alongside tracking progress against OKRs, define and track KPIs to measure the effectiveness and impact of product enhancements, leveraging insights to drive continuous improvement and optimisation

Skills and Experience:

• Proven track record in product management, with a focus on designing and launching innovative customer service products through data-driven product development
• An understanding of Intelligent Claims technologies and concepts, including NLP, ML and AI
• Able to understand strategic priorities for the business and subsequently assess opportunities and challenges for the squad
• Excellent communication skills, with experience and level of comfort in presenting to senior leaders, and capable of inspiring teams and stakeholders
• Agile and adaptable, comfortable working in fast-paced, evolving environments
• Demonstrable experience in delivering value from the products that the team produce – linking back to OKRs and wider business objectives

• Familiarity with agile product development methodologies and cross-functional team leadership

Behaviours:

• Displays and continuously develops their deep understanding of the context (customers, metrics, market)
• Is a true collaborator, both within the squad and with business partners in other functions. Forms and maintains strong relationships with stakeholders
• Has a test and learn mindset – thinks big but starts small to validate early
• Shows curiosity in new technologies, and is able to think creatively and join the dots between ideas and information
• Is a storyteller and can communicate a vision and new ideas in a way that inspires others

We are looking for a Senior Full Stack Software engineer on a cross-disciplinary agile team developing and supporting high quality web products for business clients.

Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

Key Responsibilities

• Be an important contributing factor in most of the aspects of Software Development Life Cycle. Working with Developers, DevOps, and Engineering teams in a dynamic environment to promote/implement “secure by design” solutions.
• Delivering high quality code and comfortable being responsible for the quality of that code including writing enough automation to ensure it works as expected.
• Be an important contributing factor in most of the aspects of Software Development Life Cycle.
• Working with Developers, DevOps, and Engineering teams in a dynamic environment to promote/implement “secure by design” solutions.
• Delivering high quality code and comfortable being responsible for the quality of that code including writing enough automation to ensure it works as expected.

Skills and experience:

Required:

Frontend: React, NextJs, Cypress, CSS/SASS/SCSS, HTML5,

Backend: NodeJS, Typescript, NextJS, AWS CDK, Mocha

Other: Github Actions, Dynamo DB, Build Pipelines, Eslint/Esbuild/prettier, Design patterns, NPM

Nice to Haves:

Storybook, AWS serverless stack (Lambda/ApiGateway/Cognito)

Figma, Jest, IDE – VSCODE, Nx Monorepo, TailwindCSS, OpenAPI, Swagger, MixedPanel, ADRs, Code Documentation, Dependabot

Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

Role Purpose:

D&G is embarking on a transformative journey to redefine customer service in the appliance industry. As the Intelligent Claims Product Owner, you’ll be solving customer problems through innovative technology to reach business objectives. You’ll own the full product cycle from discovery to delivery, through to launch, adoption, and growth. This a new role that has been created to deliver a step change in how we help our customers to fix their appliances, specifically by enabling them to get to a resolution without an engineer having to visit the property – a programme we call ‘Smart-Fix’.

You’ll lead a dynamic squad focused on developing and launching a suite of intelligent, innovation and customer-centric Smart-Fix solutions. The end goal for this position is deliver and evolve products that utilise multiple data sources to deliver a seamless journey for customers to service their appliances, using data as an input. As the limits of technology advance, we know that we need to take advantage of the growing power of AI to bring cutting-edge service to our customers – this role will be at the centre of defining and building these capabilities. This is a high-profile role and will require a Product Owner who’s comfortable with creating innovative products and experienced in working with a blank canvas.

Responsibilities:

• Lead a cross-functional squad in identifying opportunities, conducting product discovery, and driving the delivery of solutions that leverage AI and data analytics for appliance self-service
• Develop deep insights into customer needs and behaviours, establishing feedback loops that help inform product decisions and deliver solutions that exceed expectations
• Build strong relationships with key stakeholders across the business, including Engineering, Data Science, UX/UI, Operations, Compliance and Customer Experience to define product requirements, prioritise features, and drive product roadmap execution
• Serve as the primary point of contact for stakeholders, providing regular updates on progress, managing expectations, and soliciting feedback to iterate and refine product features
• Conduct research and competitive analysis to stay informed about industry trends, emerging technologies, and best practices related to Claims management
• Alongside tracking progress against OKRs, define and track KPIs to measure the effectiveness and impact of product enhancements, leveraging insights to drive continuous improvement and optimisation

Skills and Experience:

• Proven track record in product management, with a focus on designing and launching innovative customer service products through data-driven product development
• An understanding of Intelligent Claims technologies and concepts, including NLP, ML and AI
• Able to understand strategic priorities for the business and subsequently assess opportunities and challenges for the squad
• Excellent communication skills, with experience and level of comfort in presenting to senior leaders, and capable of inspiring teams and stakeholders
• Agile and adaptable, comfortable working in fast-paced, evolving environments
• Demonstrable experience in delivering value from the products that the team produce – linking back to OKRs and wider business objectives

• Familiarity with agile product development methodologies and cross-functional team leadership

Behaviours:

• Displays and continuously develops their deep understanding of the context (customers, metrics, market)
• Is a true collaborator, both within the squad and with business partners in other functions. Forms and maintains strong relationships with stakeholders
• Has a test and learn mindset – thinks big but starts small to validate early
• Shows curiosity in new technologies, and is able to think creatively and join the dots between ideas and information
• Is a storyteller and can communicate a vision and new ideas in a way that inspires others