Customer Sales Advisor - Sky Inbound (Hybrid & Remote)

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Telesales Agent France

Job summary:

• D&G’s purpose is to make the world a better place, one repair at a time with a mission to keep or customer’s world running. You will be responsible for delivering an excellent experience to our customers first time, every time using all skills & knowledge in order resolve queries effectively. Engaging with all customers to draw their attention to other suitable products available that could improve their customer experience and create a sales opportunity where appropriate. You will deal with a variety of different customer call types as required to suit the business & customer needs. You will have ownership of your customer’s experience and will, as appropriate, feedback to improve the journey in a positive & ethical way in line with our processes, value & behaviours.

You will part of an Elite team that shows best practice and tests new products and material.
• You will be answering inbound calls in French and offering insurances to the consumers.
• Consumers that have purchased a new appliance will give you a call to register their appliances.
• Your role will be to capture all the details and confirm the registration once that is done, we will expect you to explain the legal warranty and offer and consumer and additional insurance.
• The agent should have a strong commercial profile, has good knowledge of sales techniques and knows how to deal with objections.
• The agent should also have strong customer service skills, be used to working to targets and change in products. In addition, the agent should be a strong communicator, who is able to provide insightful feedback on processes and best practices

Systems Knowledge:

PC literate, with the ability to multitask & navigate multiple systems at any one time. Competent with Microsoft teams & office programs.

PERSON SPECIFICATION:

Skills:

Essential

• Excellent communication skills with the ability to adapt tone and pace as required.
• Ability to multi-task and adapt to change as and when required.
• Solution focussed.
• Sales/negotiation skills.
• Take on & act upon feedback.

Desirable

• Ability to drive high quality sales appropriately.
• Able to sell compliantly adhering to verification guidelines.
• Ability to work within regulatory guidelines offering excellent customer service.
• Familiar with using an outbound dialler to facilitate calls. (OB only)

Knowledge:

Essential

• French native
• At least 6 months phone sales experience
• Understanding of excellent customer service delivery factors that enable sales.

Desirable

• Understanding of First contact resolution.
• Understanding of up-selling & cross-selling.
• Understanding of use of contact centre computerised systems.
• Familiarisation with contact centre telephony & terminology.

Experience:

• Target driven sales experience.
• Sales experience in contact centre environment.
• Objection & complaint handling

What we offer?

• Permanent contract.
• 100% teleworking or hybrid if you live in Madrid.
• Monday to Friday from 09:00-18:00 (40h).
• Salary above agreement
• Attractive and achievable incentives based on results.
• Restaurant ticket with an amount of €202 per month.
• 26+7 days of vacation per year.
• Material for teleworking (laptop, headphones and HDMI/USB adapter).
• Private health insurance paid by the company
• Training sessions and wellbeing activities that we organize both through Teams and at the office.
• Free policy for employees (appliances/mobile up to an amount of €1,200)
• Employee Support Program (Advice, Social Resources, Personal Finances, etc.)

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Customer Sales Advisor - Sky Outbound

Salary: £24,500 per year plus OTE £7,000 per annum
Contract: Permanent, full time with a fixed weekly shift pattern
Location: REMOTE – working from home

Are you a natural-born salesperson and have targeted sales experience?

Do you always put your customers first?

Want to work for a great company with amazing benefits?

If it’s a YES, YES, and YES you should join us as a Customer Sales Advisor.

Start date: 2nd June

Who we are

We’re Domestic & General (D&G), a proud partner to many leading manufacturer and retail brands worldwide, providing appliance breakdown protection.

Essentially, if someone’s fridge, dishwasher or even their boiler breaks down, they can rely on us to sort it out. In the UK alone, almost 9 million customers do.

Right now, we’re recruiting Customer Sales Advisors for our Sky Outbound department — a role that offers a great work-life balance, in a fun environment with some excellent employee benefits.

The role you’ll do

• You’ll be an ambassador for the market-leading Sky brand
• Making warm outbound sales calls to Sky customers to sell our protection
• Using your communication skills and knowledge to share the product benefits
• Building rapport with our customers and getting to know their needs
• Helping each customer find the right solution for them  

Don’t worry, we’re not about throwing you in at the deep end. We’ll help you find your feet with a three-week training programme.

You’ll learn our systems, meet your colleagues, hone your sales technique, and love talking to our amazing customers.

Salary

• A highly competitive 24,500 basic salary.
• Average Bonus Earnings of £7,000 per annum, earned through a combination of strong sales performance, excellent customer service and call quality.
• For all our Agents, we ensure the salary and bonus opportunity are balanced and for our highest performing Agents there is an opportunity to earn higher rates of salary and additional bonus based on performance.

So, what do we need from you?

• A solid background in targeted sales.
• Ideally, you’ll have some experience of working alone or in a home-based role.
• Excellent attention to detail. Our customers mean a great deal to us, so want to get things right first time.
• Great communication skills to build relationships and listen to our customers.
• You’ll be a team player dedicated to providing the best customer experience.
• You’ll be calm, cool, and relaxed; able to juggle tasks while working quickly.

Sound good? There’s more…

• It’s remote, so if you have the space to work at home, you don’t even need to leave the house. We’ll provide the equipment. You’ll just need to have broadband access.
• If you live near to one of our offices, you can mix things up a little and work between the two if you like.
• You’ll work a flexible 37.5-hour shift between these opening hours:

• Two weeks of Monday: 10:00 – 18:30, Tuesday to Thursday: 09:30 – 18:30. Friday it’s an early finish: 09:30 – 16:00
• Two weeks of Monday: 10:30 – 19:00, Tuesday to Thursday: 10:00 – 19:00, Friday it’s an early finish: 09:30 – 16:00
• Joining as one of our Customer Sales Advisor, you will receive extensive training and support allowing you to develop your sales expertise. You will have excellent progression potential at D&G, with opportunities to progress into career pathways across many areas such as HR, Tech, Finance and Marketing. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.

So, what are these benefits?

• Free Sky TV
• Full training – with clear career progression opportunities.
• Regular incentives – with some pretty great prizes.
• Sales bonuses – each month you’ll get the chance to earn some extra take home pay.
• Annual leave – 33 days (including bank holidays).
• A free annual D&G protection plan – we want you to see how great the product you’re selling is. There are discounted rates for family and friends too.
• Employee assistance programme – free support and advice on relationships, physical and mental health, financial assistance and more.
• Health and wellbeing – discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.
• Pension scheme – matched employer contributions up to 5% of basic salary
• Life assurance – employer funded cover of 4x basic salary.
• Employee discounts – access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers.
• And many more benefits – including travel loans, car leasing and Cycle to Work and Salary Finance schemes.

We really couldn’t sell this anymore if we tried. That’s your job. Or at least it could be. Get your application in now and join us as a Customer Sales Advisor.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Customer Sales Advisor - Outbound

Salary: £24,500 per year plus OTE £7,200 per annum
Contract: Permanent, full time with a fixed weekly shift pattern
Location: REMOTE – working from home

Are you a natural-born salesperson and have targeted sales experience?

Do you always put your customers first?

Want to work for a great company with amazing benefits?

If it’s a YES, YES, and YES you should join us as a Customer Sales Advisor.

Start date: 12th of May 2025

Who we are

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK. Right now, we’re recruiting Customer Service Advisors in a role that offers great work life balance plus a flexible and engaging onboarding experience.

The role you’ll do

• You’ll be calling our customers to check their appliances are covered
• Using your wit, charm and best sales patter to upsell our products
• Building rapport with our customers and getting to know their needs
• Helping each customer find the protection package for them  

Don’t worry, we’re not about throwing you in at the deep end. We’ll help you find your feet with a two-week training programme.

You’ll learn our systems, meet your colleagues, hone your sales technique, and love talking to our amazing customers.

So, what do we need from you?

• A solid background in targeted sales.
• Ideally, you’ll have some experience of working alone or in a home-based role.
• Excellent attention to detail. Our customers mean a great deal to us, so want to get things right first time.
• Great communication skills to build relationships and listen to our customers.
• You’ll be a team player dedicated to providing the best customer experience.
• You’ll be calm, cool, and relaxed; able to juggle tasks while working quickly.

Sound good? There’s more…

• We’ve just opened a brand new office right next to the Nottingham train station. You’ll enjoy a state of the art working environment where you can collaborate with colleagues and receive hands on support. 
• If you live a commutable distance to new office, you can come in as much as you’d like to! 
• This is a remote role. You’ll just need to have broadband access and a space to work at home. 
• You’ll work Monday – Thursday: 10:30 – 19:00. Fridays it’s 09:00 – 17:30. Then you’re free to let your hair down for the weekend.
• You’ll get two 15-minute breaks and half an hour for lunch.
• Joining as one of our Customer Sales Advisor, you will receive extensive training and support allowing you to develop your sales expertise. You will have excellent progression potential at D&G, with opportunities to progress into career pathways across many areas such as HR, Tech, Finance and Marketing. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.

So, what are these benefits?

• Full training – with clear career progression opportunities.
• Regular incentives – with some pretty great prizes.
• Sales bonuses – each month you’ll get the chance to earn some extra take home pay.
• Annual leave – 33 days (including bank holidays).
• A free annual D&G protection plan – we want you to see how great the product you’re selling is. There are discounted rates for family and friends too.
• Employee assistance programme – free support and advice on relationships, physical and mental health, financial assistance and more.
• Health and wellbeing – discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.
• Pension scheme – matched employer contributions up to 5% of basic salary
• Life assurance – employer funded cover of 4x basic salary.
• Employee discounts – access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers.
• And many more benefits – including travel loans, car leasing and Cycle to Work and Salary Finance schemes.

We really couldn’t sell this anymore if we tried. That’s your job. Or at least it could be. Get your application in now and join us as a Customer Sales Advisor.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.