Customer Sales Advisor - Customer Support Sales (Remote & Hybrid)

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Customer Sales Associate - Inbound Sales (U.S)

Customer Sales Associate – Inbound Sales

Location: United States – Remote

Salary: Competitive

Contract Type: Permanent, Full Time

Compensation: $20 per hour

If you are looking for a satisfying career in a friendly, fast-paced, and continuously changing environment, then look no further.

We are looking for energetic customer service/sales representatives who show drive, ambition, and demonstrate high levels of sales performance with integrity. Your voice will be the brand that builds a strong relationship between our clients and their customers – It all starts with you!

D&G’s purpose is to make the world a better place, with a mission to keep our customer’s world running seamlessly. You will be responsible for delivering an excellent experience to our customers first time, every time using all skills & knowledge in order resolve their inquiries most effectively. You will be engaging with all customers by creating sales opportunities to draw their attention to our extended warranty plans which could improve their customer experience with our clients.

You will deal with a variety of different customer call types as required to suit the business & customer needs. You will have ownership of your customer’s experience as well as providing the appropriate feedback to improve the journey in a positive & ethical way that is in line with our business practices.

Key Responsibilities:

• Assist existing and new customers with incoming sales opportunities.
• Responsible for closing extended warranty sales with the assistance of outbound call diallers.
• Provide solutions to customer needs in a fast-paced and energetic environment.
• Formulate business decisions based on information provided during the call.
• ​Proficient approach to explaining products and services to existing and prospective customers.
• Listen to customer concerns with the goal of identifying buying signals and effective use of rebuttals to over come objections.
• Solve customer challenges and regain customer confidence by using empathy and building rapport with customers.
• Accurately document information within multiple database systems.
• Adhere to KPI(s), as defined by the leadership team, to ensure departmental expectations and quality assurance is within standards.
• Supporting the team and wider functions to succeed by sharing knowledge and proactively looking for ways to improve the customer journey, and personal competency, providing feedback in a solution-focused manner.
• Act as a back-up to both Inbound/Outbound Contact Center Team, focusing on closing extended warranty sales.

Skills & Experience Required:

• 1-3 years of Customer Service and Sales experience, in a call center environment.
• Genuine desire to provide exceptional customer service.
• Ability to understand first call resolution.
• Excellent communication skills (professional demeanor) with an ability to be positive, energetic, and relay information precisely, professionally, and friendly while overcoming objections.
• Respond to customer inquiries by asking probing questions, listening attentively, while possessing exceptional oral and written skills.
• Self-motivated, able to work independently, and a desire to learn and succeed.
• Attention to detail with an ability to follow through while managing multiple tasks and adapt to change within a fast-paced business environment.
• Demonstrates teamwork, displays a positive attitude, and has a strong work ethic.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• High School Diploma or GED required.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Customer Sales Advisor - Sky Outbound

Salary: £23,000 per year plus OTE £7,000 per annum
Contract: Permanent, full time with a fixed weekly shift pattern
Location: REMOTE – working from home

Are you a natural-born salesperson and have targeted sales experience?

Do you always put your customers first?

Want to work for a great company with amazing benefits?

If it’s a YES, YES, and YES you should join us as a Customer Sales Advisor.

Start date: 10th February

Who we are

We’re Domestic & General (D&G), a proud partner to many leading manufacturer and retail brands worldwide, providing appliance breakdown protection.

Essentially, if someone’s fridge, dishwasher or even their boiler breaks down, they can rely on us to sort it out. In the UK alone, almost 9 million customers do.

Right now, we’re recruiting Customer Sales Advisors for our Sky Outbound department — a role that offers a great work-life balance, in a fun environment with some excellent employee benefits.

The role you’ll do

• You’ll be an ambassador for the market-leading Sky brand
• Making warm outbound sales calls to Sky customers to sell our protection
• Using your communication skills and knowledge to share the product benefits
• Building rapport with our customers and getting to know their needs
• Helping each customer find the right solution for them  

Don’t worry, we’re not about throwing you in at the deep end. We’ll help you find your feet with a three-week training programme.

You’ll learn our systems, meet your colleagues, hone your sales technique, and love talking to our amazing customers.

Salary

• A highly competitive 23,000 basic salary.
• Average Bonus Earnings of £7,000 per annum, earned through a combination of strong sales performance, excellent customer service and call quality.
• For all our Agents, we ensure the salary and bonus opportunity are balanced and for our highest performing Agents there is an opportunity to earn higher rates of salary and additional bonus based on performance.

So, what do we need from you?

• A solid background in targeted sales.
• Ideally, you’ll have some experience of working alone or in a home-based role.
• Excellent attention to detail. Our customers mean a great deal to us, so want to get things right first time.
• Great communication skills to build relationships and listen to our customers.
• You’ll be a team player dedicated to providing the best customer experience.
• You’ll be calm, cool, and relaxed; able to juggle tasks while working quickly.

Sound good? There’s more…

• It’s remote, so if you have the space to work at home, you don’t even need to leave the house. We’ll provide the equipment. You’ll just need to have broadband access.
• If you live near to one of our offices, you can mix things up a little and work between the two if you like.
• You’ll work a flexible 37.5-hour shift between these opening hours:

• Two weeks of Monday: 10:00 – 18:30, Tuesday to Thursday: 09:30 – 18:30. Friday it’s an early finish: 09:30 – 16:00
• Two weeks of Monday: 10:30 – 19:00, Tuesday to Thursday: 10:00 – 19:00, Friday it’s an early finish: 09:30 – 16:00
• Joining as one of our Customer Sales Advisor, you will receive extensive training and support allowing you to develop your sales expertise. You will have excellent progression potential at D&G, with opportunities to progress into career pathways across many areas such as HR, Tech, Finance and Marketing. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.

So, what are these benefits?

• Free Sky TV
• Full training – with clear career progression opportunities.
• Regular incentives – with some pretty great prizes.
• Sales bonuses – each month you’ll get the chance to earn some extra take home pay.
• Annual leave – 33 days (including bank holidays).
• A free annual D&G protection plan – we want you to see how great the product you’re selling is. There are discounted rates for family and friends too.
• Employee assistance programme – free support and advice on relationships, physical and mental health, financial assistance and more.
• Health and wellbeing – discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.
• Pension scheme – matched employer contributions up to 5% of basic salary
• Life assurance – employer funded cover of 4x basic salary.
• Employee discounts – access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers.
• And many more benefits – including travel loans, car leasing and Cycle to Work and Salary Finance schemes.

We really couldn’t sell this anymore if we tried. That’s your job. Or at least it could be. Get your application in now and join us as a Customer Sales Advisor.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Customer Sales Advisor - Beko Europe (Hybrid & Remote)

Salary: £23,000 per year plus OTE £7,800 per annum
Contract: Permanent, full time with a fixed weekly shift pattern
Location: REMOTE & HYBRID – working from home

Start date: 10th February

Are you a natural-born salesperson and have targeted sales experience?

Do you always put your customers first?

Want to work for a great company with amazing benefits?

If it’s a YES, YES, and YES you should join us as a Customer Sales Advisor.

Who we are

We’re Domestic & General (D&G), a proud partner to many leading manufacturer and retail brands worldwide, providing appliance breakdown protection. Basically, if someone’s fridge, dishwasher or even their boiler breaks down, they can rely on us to sort it out. In the UK alone, almost 9 million customers do.

Right now, we’re recruiting Customer Sales Advisors — a role that offers a great work-life balance, with some excellent employee benefits.

The role you’ll do

• Acting as the first point of contact for customers who need help
• Assisting customers calling to register their appliances
• Using your wit, charm and best sales patter to upsell our products
• Building rapport with our customers and getting to know their needs
• Helping each customer find the protection package for them  

Don’t worry, we’re not about throwing you in at the deep end. We’ll help you find your feet with a three-week training programme.

You’ll learn our systems, meet your colleagues, hone your sales technique, and love talking to our amazing customers.

Salary

• A highly competitive 23,000 basic salary.
• Average Bonus Earnings of £7,800 per annum, earned through a combination of strong sales performance, excellent customer service and call quality.
• For all our Agents, we ensure the salary and bonus opportunity are balanced and for our highest performing Agents there is an opportunity to earn higher rates of salary and additional bonus based on performance.
• Joining as one of our Customer Sales Advisor, you will receive extensive training and support allowing you to develop your sales expertise. You will have excellent progression potential at D&G, with opportunities to progress into career pathways across many areas such as HR, Tech, Finance and Marketing. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.

So, what do we need from you?

• A solid background in targeted sales.
• Excellent attention to detail. Our customers mean a great deal to us, so want to get things right first time.
• Great communication skills to build relationships and listen to our customers.
• You’ll be a team player dedicated to providing the best customer experience.
• You’ll be calm, cool, and relaxed; able to juggle tasks while working quickly.

Sound good? There’s more…

• You can work remotely if you live far away. We’ll provide all the equipment you need to work from home, you’ll just need to have broadband access. 
• Alternatively, if you live within a commutable distance from our Nottingham office you can work on a hybrid basis. We’ve just opened a brand new office right next to the train station. You’ll enjoy a state of the art working environment where you can collaborate with colleagues and receive hands on support. 
• You’ll work on a shift pattern from Monday to Sunday, 8am to 8pm.

What are these benefits?

• Full training – with clear career progression opportunities.
• Regular incentives – with some pretty great prizes.
• Sales bonuses – each month you’ll get the chance to earn some extra take-home pay.
• Annual leave – 33 days (including bank holidays).
• A free annual D&G protection plan – we want you to see how great the product you’re selling is. There are discounted rates for family and friends too.
• Employee assistance programme – free support and advice on relationships, physical and mental health, financial assistance and more.
• Health and wellbeing – discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.
• Pension scheme – matched employer contributions up to 5% of basic salary
• Life assurance – employer funded cover of 4x basic salary.
• Employee discounts – access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers.
• And many more benefits – including travel loans, car leasing and Cycle to Work and Salary Finance schemes.

We really couldn’t sell this anymore if we tried. That’s your job. Or at least it could be. Get your application in now and join us as a Customer Sales Advisor.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Customer Service Agent (m/w/d)

Domestic & General ist der führende Spezialist für Garantieprodukte und Services im Bereich Haushaltsgeräte und Unterhaltungselektronik. Unsere weltweit über 2.000 Mitarbeiter betreuen aktuell über 16 Millionen Kunden in 15 Ländern. Damit sind wir nicht nur eines der führenden Unternehmen der Branche, sondern haben mit unseren Produkten und Services den Markt in Deutschland entscheidend geprägt.

Aufgaben:

• Telefonische Beratung von Kunden zu Verträgen und Mahnwesen.
• Bearbeiten und Durchführen von Vertragsänderungen sowie Verarbeitung in unseren modernen DV-Systemen.
• Prüfen und Erteilen von Reparaturfreigaben an Vertragspartner, Versicherungsnehmer und Reparaturbetriebe.
• Ermittlung des Sachverhaltes, Prüfung des Versicherungsschutzes und Klärung der Deckungs- und Haftungsfragen.
• Weiterleitung von Meldungen und Anfragen an die entsprechenden Fachbereiche.
• Aktiver Vertrieb unserer eigenen Produkte an Bestandskunden
• Back Office Tätigkeiten.
• Arbeit im Schichtsystem: Mo-Fr 08:00-20:00 Uhr, Sa 08:00-16:30 Uhr.

Profil:

• Abgeschlossene Ausbildung, idealerweise im kaufmännischen Bereich oder vergleichbar.
• Erste Berufserfahrung in der (telefonischen) Kundenbetreuung und/oder im Verkauf von Vorteil.
• Hohe Dienstleistungs- und Kundenorientierung sowie Freude am Umgang mit Menschen.
• Ausgeprägte Kommunikationsfähigkeit und Verhandlungsgeschick.
• Schnelle Auffassungsgabe sowie eine systematische und zuverlässige Arbeitsweise.
• Verhandlungssicheres Deutsch in Wort und Schrift.

Was wir anbieten:

• Neben einem guten Grundgehalt die Möglichkeit einen individuellen, attraktiven Bonusbetrag zu erreichen (abhängig von deiner Performance).
• 38,5 Wochenstunden.
• 28 Tage Jahresurlaub.
• Hybrides Arbeitsmodell.
• Betriebliche Altersvorsorge.
• Kostenfreie Mitarbeiterparkplätze.
• Modernes Arbeitsumfeld: ein dynamisches Team, flache Hierarchien und eine offene, unterstützende Unternehmenskultur.
• Teamspirit: werde Teil eines Teams, in dem Zusammenarbeit und gegenseitige Unterstützung großgeschrieben werden.
• Fitness-Zuschuss oder JobRad.
• Babbel-Sprachkurs.
• Corporate Benefits.
• „Free Plan" (ein eigenes Haushaltsgerät nach Wahl kann kostenlos versichert werden).
• Und vieles mehr!

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.