Customer Sales Advisor - Sky Outbound

Make March Your Moment – Join Our Remote Outbound Sales Team at D&G
Kick off a new chapter with a role full of growth, support, and opportunity.

Salary: £24,500 per year plus average additional earnings of £6,200 per annum
Contract: Permanent, full time with a fixed weekly shift pattern
Location: Remote – Working from home

Start: Monday the 16th of March 2026

Domestic and General is the largest insurance company in the UK with an ambition to scale globally. We currently service over 9 million customers annually whilst being a proud partner to leading manufacturers and retail brands across the globe

For consecutive years we have been recognised as a “Great place to Work”.

Do you thrive in a fast-paced environment and enjoy connecting with people? If you’re motivated by a supportive but target-based environment, you’ll fit right in as a Customer Sales Advisor.

We set the bar high – our agents are the best of the best. The role is a fast-paced, high-energy environment where resilience, adaptability, and a customer-first mindset are key to success.

So, who are you?

• Self-Driven – You are motivated by a sales environment, where achieving the right customer sales outcomes is key and in line with FCA requirements.
• Empathetic and an active listener – Understanding customer’s needs is crucial for recommending suitable products and building trust.
• Resilient and adaptable – Sales can be high-pressure, and regulations evolve. You might face rejection or regulatory changes. Instead of getting discouraged, you stay calm, adjust your approach, stay positive and keep learning, in a fast-paced environment.
• Curious and growth mindset – A willingness to learn about new products, compliance updates and client perspectives, helps to ensure you consistently provide the right customer outcomes.
• Clear communicator – Explaining products transparently and avoiding jargon or misleading language, is a regulatory must.
• Independent – You are the right combination of ambitious and innovative, whilst able to work autonomously in a home-based position.

How will you contribute?

As a remote outbound sales advisor in our virtual contact centre, you will play a pivotal role within the business as you help customers safeguard their valuable household electrical items, through our insurance cover protection options. You will provide the features and benefits of our protection plans to customers, whilst also addressing any questions or concerns that customers may have. You will focus on ensuring the very best outcome for customers during each interaction.

It’s a remote role working from home, but you’re not alone. You will be part of a supportive team that values your efforts and celebrates your success, fostering an environment where your contributions are recognised and appreciated. Whilst challenging, it is incredibly rewarding as you will have the opportunity to make a significant impact on the lives of our customers.

This position not only offers a competitive salary but also presents an excellent opportunity for individuals eager to advance their careers in sales and customer service, all within a supportive and rewarding atmosphere that encourages professional growth and development.

Shift Pattern:

Earlies:

Mon – 10:00 – 18:30

Tues – Thurs – 9:30 – 18:30

Fri – 9:30 – 16:00

Lates:

Mon – 10:30 – 19:00

Tues – Thurs – 10:00 – 19:00

Fri – 9:30 until 16:00

Breaks: 60 minute lunch, 2 x15 minute breaks.

Alternating between the above shifts

What’s Next?

At D&G we give you all the tools that you would need to have a fulfilling career. Every system, every process and every Partner is brought to life through a series of eLearning, Facilitator led sessions, Role Reality sessions, Call Listening and Call Taking exercises during the training period. This allows you, to fully embrace and understand what is required to succeed at D&G and to provide our customers, with the best outcomes.

The Benefits of joining Domestic and General

• Starting salary of £24,500.
• Average Bonus Earnings of £6,200 per annum, earned through a combination of strong sales performance, excellent customer service and call quality.
• Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.
• Remote working / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards

Process

• Apply on workday
• 15-minute telephone conversation with one of our Talent Acquisition team
• Complete our online Virtual Assessment
• A Microsoft teams’ interview and call listening exercise
• Job Offer and employment screening checks
• IT Equipment delivery and set up call in readiness for day 1

We want everyone to have a fair and inclusive experience when applying for a role with us.

If you require adjustments or additional support during the application or interview process, please get in touch at recruitment@domesticandgeneral.com and our team will do our best to help.

Please note that we have a thorough referencing process, which includes criminal record checks.

This role is only available to applicants based in mainland UK.

Don’t hesitate, submit your application and up to date CV or Resume now!

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Customer Sales Advisor - Outbound

Make March Your Moment – Join Our Remote Outbound Sales Team at D&G
Kick off a new chapter with a role full of growth, support, and opportunity.

Salary: £24,500 per year plus average additional earnings of £8,000 per annum
Contract: Permanent, full time with a fixed weekly shift pattern
Location: Remote – Working from home

Start: Monday the 9th of March

Domestic and General is the largest insurance company in the UK with an ambition to scale globally. We currently service over 9 million customers annually whilst being a proud partner to leading manufacturers and retail brands across the globe

For consecutive years we have been recognised as a “Great place to Work”.

Do you thrive in a fast-paced environment and enjoy connecting with people? If you’re motivated by a supportive but target-based environment, you’ll fit right in as a Customer Sales Advisor.

We set the bar high – our agents are the best of the best. The role is a fast-paced, high-energy environment where resilience, adaptability, and a customer-first mindset are key to success.

So, who are you?

• Self-Driven – You are motivated by a sales environment, where achieving the right customer sales outcomes is key and in line with FCA requirements.
• Empathetic and an active listener – Understanding customer’s needs is crucial for recommending suitable products and building trust.
• Resilient and adaptable – Sales can be high-pressure, and regulations evolve. You might face rejection or regulatory changes. Instead of getting discouraged, you stay calm, adjust your approach, stay positive and keep learning, in a fast-paced environment.
• Curious and growth mindset – A willingness to learn about new products, compliance updates and client perspectives, helps to ensure you consistently provide the right customer outcomes.
• Clear communicator – Explaining products transparently and avoiding jargon or misleading language, is a regulatory must.
• Independent – You are the right combination of ambitious and innovative, whilst able to work autonomously in a home-based position.

How will you contribute?

As a remote outbound sales advisor in our virtual contact centre, you will play a pivotal role within the business as you help customers safeguard their valuable household electrical items, through our insurance cover protection options. You will provide the features and benefits of our protection plans to customers, whilst also addressing any questions or concerns that customers may have. You will focus on ensuring the very best outcome for customers during each interaction.

It’s a remote role working from home, but you’re not alone. You will be part of a supportive team that values your efforts and celebrates your success, fostering an environment where your contributions are recognised and appreciated. Whilst challenging, it is incredibly rewarding as you will have the opportunity to make a significant impact on the lives of our customers.

This position not only offers a competitive salary but also presents an excellent opportunity for individuals eager to advance their careers in sales and customer service, all within a supportive and rewarding atmosphere that encourages professional growth and development.

Shift pattern:

Mon-Thurs 10:30-7pm

Fri – 9-5:30pm

2 x15min breaks and 30min lunch break

What’s Next?

At D&G we give you all the tools that you would need to have a fulfilling career. Every system, every process and every Partner is brought to life through a series of eLearning, Facilitator led sessions, Role Reality sessions, Call Listening and Call Taking exercises during the training period. This allows you, to fully embrace and understand what is required to succeed at D&G and to provide our customers, with the best outcomes.

The Benefits of joining Domestic and General

• Starting salary of £24,500.
• Average Bonus Earnings of £8,000 per annum, earned through a combination of strong sales performance, excellent customer service and call quality.
• Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.
• Remote working / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards

Process

• Apply on workday
• 15-minute telephone conversation with one of our Talent Acquisition team
• Complete our online Virtual Assessment
• A Microsoft teams’ interview and call listening exercise
• Job Offer and employment screening checks
• IT Equipment delivery and set up call in readiness for day 1

We want everyone to have a fair and inclusive experience when applying for a role with us.

If you require adjustments or additional support during the application or interview process, please get in touch at recruitment@domesticandgeneral.com and our team will do our best to help.

Please note that we have a thorough referencing process, which includes criminal record checks.

This role is only available to applicants based in mainland UK.

Don’t hesitate, submit your application and up to date CV or Resume now!

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Customer Sales Advisor - Beko Europe (Hybrid & Remote)

Make March Your Moment – Join Our Sales Team at D&G Starting 9th March!
Kick off a new chapter with a role full of growth, support, and opportunity.

Salary: £24,500 per year plus average additional earnings of £7,024 per annum
Contract: Permanent, full time, 37.5 hours per week with a rotating weekly shift pattern
Location: Nottingham (Hybrid & Remote)

Start: Monday, the 9th of March

For consecutive years we have been recognised as a “Great place to Work”.

Do you thrive in a fast-paced environment and enjoy connecting with people? If you’re motivated by a supportive but target-based environment, you’ll fit right in as a Customer Sales Advisor in the Beko Registrations department.

We set the bar high – our agents are the best of the best. The role is a fast-paced, high-energy environment where resilience, adaptability, and a customer-first mindset are key to success.

So, who are you?

• Self-Driven – You are motivated by a sales environment, where achieving the right customer sales outcomes is key and in line with FCA requirements.

• Empathetic and an active listener – Understanding customer’s needs is crucial for recommending suitable products and building trust.

• Resilient and adaptable – Sales can be high-pressure, and regulations evolve. You might face rejection or regulatory changes. Instead of getting discouraged, you stay calm, adjust your approach, stay positive and keep learning, in a fast-paced environment.

• Curious and growth mindset – A willingness to learn about new products, compliance updates and client perspectives, helps to ensure you consistently provide the right customer outcomes.

• Clear communicator – Explaining products transparently and avoiding jargon or misleading language, is a regulatory must.

• Independent – You are the right combination of ambitious and innovative, whilst able to work autonomously in a home-based position.

How will you contribute?

In the role of an inbound sales advisor, you will play a pivotal part in our mission to provide exceptional service to customers seeking to register their new appliances. Your day will begin with logging into our automatic call distributor system, where you will receive inbound calls from customers eager to register their items.

Each interaction will require you to build rapport and demonstrate your ability to connect with customers to understand their needs. You’ll engage in meaningful conversations and guide customers through the registration process, ensuring they feel valued and supported.

Shift Pattern:

Your shift patterns will rotate on a 9 week rota between our core opening hours of 8am and 8pm (Monday-Sunday). You will work four Saturdays and one Sunday in every 9 weeks.

You’ll work 37.5 hours per week and you will have two 15-minute breaks and a full hour for lunch, allowing you to recharge and maintain your focus.

We’ll provide all the equipment you need, but you must have broadband access.

What’s Next?

At D&G we give you all the tools that you would need to have a fulfilling career. Every system, every process and every Partner is brought to life through a series of eLearning, Facilitator led sessions, Role Reality sessions, Call Listening and Call Taking exercises during the training period. This allows you, to fully embrace and understand what is required to succeed at D&G and to provide our customers, with the best outcomes.

Process

• Apply on workday

• 15-minute telephone conversation with one of our Talent Acquisition team

• Complete our online Virtual Assessment

• A Microsoft teams’ interview and call listening exercise

• Job Offer and employment screening checks

• IT Equipment delivery and set up call in readiness for day one.

The Benefits of joining Domestic and General

• Starting salary of £24,500.

• Average Bonus Earnings of £7,024 per annum, earned through a combination of strong sales performance, excellent customer service and call quality.

• Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.

• Work-Life balance with a hybrid role / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards

We want everyone to have a fair and inclusive experience when applying for a role with us.

If you require adjustments or additional support during the application or interview process, please get in touch at recruitment@domesticandgeneral.com and our team will do our best to help.

Please note that we have a thorough referencing process, which includes criminal record checks.

This role is only available to applicants based in mainland UK.

Don’t hesitate, submit your application and up to date CV or Resume now!

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Agente Comercial Telefónico Emissão de chamadas com Português NATIVO

Job summary:

• D&G’s purpose is to make the world a better place, one repair at a time with a mission to keep or customer’s world running. You will be responsible for delivering an excellent experience to our customers first time, every time using all skills & knowledge in order resolve queries effectively. Engaging with all customers to draw their attention to other suitable products available that could improve their customer experience and create a sales opportunity where appropriate. You will deal with a variety of different customer call types as required to suit the business & customer needs. You will have ownership of your customer’s experience and will, as appropriate, feedback to improve the journey in a positive & ethical way in line with our processes, value & behaviours.

Tens experiência em venda telefónica? Gostarias de trabalhar num projeto estável, e fazer parte de uma companhia de seguros líder no seu sector?

Se gostas de trabalhar por objetivos e queres optar por um sistema de incentivos bastante atrativo e acima da média do sector – Esta é a tua oportunidade! Somos líderes europeus no sector de seguros de eletrodoméstico.

Integrado na equipa de vendas em Portugal, será responsável por:

– Efetuar chamadas para bases de dados de clientes próprios com contratos de seguro.
– Oferecer a renovação de seguros de electrodomésticos e vender seguros adicionais.
– Informar sobre garantias legais, consumos e condições.
– Manuseamento do software da empresa para gestão da base de dados e da carteira de clientes.

Requisitos:

– Nível de Português NATIVO.
– Mínimo de 1 ano de experiência em campanhas de telemarketing de emissão de chamadas em Call Center.

Qué ofrecemos?:

– Contrato permanente.
– Semana de trabalho de 40 horas, das 11:00-20:00 de segunda a quinta-feira e das 10:00-19:00 às sextas-feiras com 1 hora de almoço.
– 26+7 dias de férias por ano.
– Salário competitivo com base na convenção de seguros + sistema muito atrativo de comissões mensais com base nos resultados das vendas.
– Modelo de trabalho híbrido, com a possibilidade de trabalhar alguns dias da semana a partir de casa o 100% remoto se viveres fora da Comunidade de Madrid.
– Trabalhar num ambiente internacional, numa equipa dinâmica com campanhas de sucesso comprovado há mais de 10 anos.
– Equipamento de teletrabalho
– Seguro de vida
– Seguro de saúde gratuito após mais de um ano na empresa. 
– Ticket de restaurante.
– Participação em sessões de formação e actividades de bem-estar que organizamos em linha e presencialmente.
– Apólice gratuita para trabalhadores.
– Programa de apoio aos trabalhadores (aconselhamento, recursos sociais, finanças pessoais, etc.)

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Native Dutch-speaking Telephone Sales Agent

Job summary:

You will part of a Benelux team that shows best practice and tests new products and material. 

You will be answering inbound calls and offering insurances to the consumers. 

Consumers that have purchased a new appliance will give you a call to register their appliances. 

Your role will be to capture all the details and confirm the registration once that is done, we will expect you to explain the legal warranty and offer and consumer and additional insurance.

The agent should have a strong commercial profile, has good knowledge of sales techniques, and knows how to deal with objections.

The agent should also have strong customer service skills, be used to working to targets and change in products. In addition, the agent should be a strong communicator, who is able to provide insightful feedback on processes and best practices.

Key Responsibilities:

• Registration of client´s appliances, details and information.
• Offering new or extended insurances to the clients
• Compliance behavior

Systems Knowledge:

PC literate, with the ability to multitask & navigate multiple systems at any one time. Competent with Microsoft Teams & office programs.

PERSON SPECIFICATION:

Skills:

Essential

• Excellent communication skills with the ability to adapt tone and pace as required.
• Ability to multi-task and adapt to change as and when required.
• Solution focussed.
• Sales/negotiation skills.
• Take on & act upon feedback.

Desirable

• Ability to drive high quality sales appropriately.
• Able to sell compliantly adhering to verification guidelines.
• Ability to work within regulatory guidelines offering excellent customer service.
• Familiar with using an outbound dialler to facilitate calls. (OB only)

Knowledge:

Essential

• Fluent in Dutch
• Understanding of excellent customer service delivery factors that enable sales.

Experience:

Essential

• Target driven sales experience.

Desirable

• Sales experience in contact centre environment.
• Objection & complaint handling

We offer:

• Permanent contract
• 100% teleworking or hybrid if you live in the Community of Madrid.
• Attractive and achievable performance-related incentives.
• Restaurant voucher
• 26+7 days holiday per year.
• Teleworking equipment (laptop, headset and HDMI/USBs adapter).
• Private health insurance paid by the company after one year in the company.
• Training sessions and wellbeing activities that we organize both via Teams and in the office.
• Free employee policy.
• Employee Support Programme (Advice, Social Resources, Personal Finance, etc).

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Agent commercial par téléphone – Francophone natif

Job summary:

• D&G’s purpose is to make the world a better place, one repair at a time with a mission to keep or customer’s world running. You will be responsible for delivering an excellent experience to our customers first time, every time using all skills & knowledge in order resolve queries effectively. Engaging with all customers to draw their attention to other suitable products available that could improve their customer experience and create a sales opportunity where appropriate. You will deal with a variety of different customer call types as required to suit the business & customer needs. You will have ownership of your customer’s experience and will, as appropriate, feedback to improve the journey in a positive & ethical way in line with our processes, value & behaviours.

Key Responsibilities:

• Take responsibility for own personal development, driving performance through excellent knowledge and skills.
• Acting positively on feedback and showing a can-do attitude. (e.g, use coaching session feedback to develop, use knowledge base system as required).
• Deal with customer queries and complaints right first time in the most efficient and helpful manner, whilst remaining focussed on resolving the primary reason for the customer contact.
• Ensure your knowledge of products, processes and systems are up to date and customer records are accurately maintained.
• Adhering to all regulatory requirements consistently when interacting with customers, act on any feedback received appropriately and ensure all customers are treated fairly.
• Understand expectations of the role and ensure that feedback from the customer experience is shared appropriately to contribute to continuous improvement of the customer journey and achievement of KPIs.
• Display role model behaviours, live & breath our core values whilst encouraging others to do the same.
• Identify and pursue sales opportunities that will improve the customer experience and add commercial value to the business, striving to achieve performance targets.
• Ensure that any commitments made to customer or colleague are fulfilled within agreed timescales.
• Ability to hold quality conversations that drive positive customer outcomes, demonstrating an adaptive approach to customer service. Ensuring each customer feels valued and that our processes reflect this, providing feedback where this is lacking.
• Actively wants to enhance the success of the team, by working with colleagues in a fun and supportive way. Embodies the company values alongside an understanding of adherence and KPIs.
• Supporting the team and wider functions to succeed by sharing knowledge and proactively looking for ways to improve the customer journey, and personal competency, providing feedback in a solution-focussed manner.
• Expected levels of attendance and punctuality meet company guidelines.

Systems Knowledge:

PC literate, with the ability to multitask & navigate multiple systems at any one time. Competent with Microsoft teams & office programs.

PERSON SPECIFICATION:

Skills:

Essential

• Excellent communication skills with the ability to adapt tone and pace as required.
• Ability to multi-task and adapt to change as and when required.
• Solution focussed.
• Sales/negotiation skills.
• Take on & act upon feedback.

Desirable

• Ability to drive high quality sales appropriately.
• Able to sell compliantly adhering to verification guidelines.
• Ability to work within regulatory guidelines offering excellent customer service.
• Familiar with using an inbound dialler to facilitate calls.

Knowledge:

Essential

• Understanding of excellent customer service delivery factors that enable sales.
• French native

Desirable

• Understanding of First contact resolution.
• Understanding of up-selling & cross-selling.
• Understanding of use of contact centre computerised systems.
• Familiarisation with contact centre telephony & terminology.

Experience:

Essential

• Target driven sales experience.

Desirable

• Sales experience in contact centre environment.
• Objection & complaint handling

Que vous proposons-nous ?

• Contrat à durée indéterminée dès le premier jour, avec une période d’essai de 3 mois.
• Horaires : 40 heures par semaine, du lundi au vendredi de 9h00 à 18h00 (avec 1h de pause déjeuner).
• 26 jours de congés annuels + 7 jours supplémentaires (nous dépendons de la convention collective des assurances).
• Rémunération compétitive en fonction du marché + primes très attractives et atteignables selon les résultats de vente.
• Matériel fourni pour le télétravail (ordinateur portable, casque, adaptateur HDMI/USB). Nous avons un modèle 100 % télétravail.
• Assurance santé privée gratuite après un an dans l’entreprise.
• 130 € versés en fin de mois sur votre fiche de paie pour l’achat de matériel supplémentaire si nécessaire (paiement unique).
• Police d’assurance gratuite pour les employés (vous pouvez assurer gratuitement un de vos appareils électroménagers ou votre téléphone portable).
• Possibilité de participer à des cours de langues, à de nombreuses activités de bien-être et à des sessions de formation !
• Programme gratuit de soutien aux employés (conseils juridiques, ressources sociales, finances personnelles, psychologie, etc.).
• Rémunération flexible pour la formation, la garde d’enfants, etc.

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.