Reward Manager

Location: Flexible working with visits to our office in Wimbledon as and when required.

Salary: Competitive

Contract Type: Permanent, Full Time

We are delighted to announce as part of our growing exciting global business plans that we have a fantastic opportunity for a Reward Manager to join our Rewards team here at Domestic and General. Reporting into the Group Head of Reward, this role will lead on international reward arrangements, including a review of current individual country programmes as well as delivering the Reward agenda and People Plan. You will also work alongside the Compensation Manager and Benefit Advisor to review and consider appropriate alignment for reward programmes internationally.

Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

Key responsibilities:

• Review of current compensation and benefits processes internationally, working with the local HR Delivery partners to understand current policies, processes and challenges.
• Develop a plan for International reward programme reviews and potential changes.
• Lead on salary and bonus for International locations, working with the Head of Reward in planning and delivering the group review.
• Lead on or work with the Head of Reward on initiatives or projects that support the delivery of the People Plan and the organisations OKR’s (Objectives and Key Results).
• Work with the business and HR on job frameworks, benchmarking and the preparation and review of compensation proposals.
• Conduct analysis for Executive and Remuneration committee papers, or other ad hoc reports.
• Preparation of equity documentation and liaising with external parties on transactions and record keeping.
• Prepare briefs and presentations for the Senior Management team
• Engaging with external advisors/providers
• Consult with external advisors/providers.
• Support the upskilling of the generalist HR team with regards to reward matters.

Skills and experience required:

• Previous International Reward experience
• Share administration experience. Strong project management and governance skills
• Proven experience in managing international HR/reward projects, ideally across UK, US and countries in the EU
• A solid understanding of the reward and benefit landscape in the US and Europe
• Previous experience of working in a regulated environment is preferable.
• Excellent communication skills, able to build relationships at all levels and strong influencing skills
• Pay and benefits benchmarking experience
• High level of analytical and numerical skills

We offer lots of great benefits! Some of which include:

• Competitive salary and annual discretionary bonus
• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
• Training opportunities as well as clearly defined career progression
• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
• Attractive company pension scheme
• Life assurance – employer funded cover of 4x basic salary
• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:

• Salary Finance – access to savings and borrowing through payroll
• Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
• Travel Loans – interest free loans to help spread the cost of annual travel tickets
• Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000

• Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
• OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
• Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

MI Developer

Location: Flexible working with visits to our offices in Wimbledon or Nottingham as and when required.

Salary: Competitive

Contract Type: Permanent

Hours: Between the hours of 7am – 8pm, Monday – Sunday, 35hrs per week

We are excited to announce that we are on the lookout for an MI Developer to join our Group MI team here at Domestic and General. As an MI Developer, you will work closely with The Group MI team to deliver a modern MI service, which will be used by key stakeholders to help aid decision makings.

D+G is transforming into a technology-powered product business serving customers around the world. Our products and services rely heavily on compelling digital experiences for our B2B and B2C clients and customers.

About the role:

As an MI Developer you will work on the projects and programmes that will consist of:

• Delivering an MI pipeline that provisions intelligence for all business users and applications (including operational and insight)
• Develop, support and maintain Extract, Transform and Load (ETL) processes using MS Azure services, including SQL, Logic Apps and Data Factory to allow the business data to be standardised, in one location, and create “a single version of the truth”.
• Working within the team to rationalise and redevelop our existing reporting suite as we move our data platform and reporting to Azure
• Support BAU analysists with reporting suites ensuring these are delivered with a high degree of accuracy and timeliness
• Work with colleagues within Group MI to support and repair legacy MI when issues are raised
• Working with Operational Partners to unlock value from data
• Deliver MI solutions to agreed scope within agreed timelines
• Work within MI Development framework to define, design, build, test and deliver MI solutions with Stakeholder engagement and sign off at each stage
• Keeping abreast of developments and trends in data and reporting technology
• Continuously review current MI to ensure utilisation and rationalise/redesign where required

About You:

This role will suit an individual that is looking for a challenging role that will have a high impact at the heart of business matters.

In addition, you will have:

• Experience using data security best practices
• Familiar with data protection, data fidelity as well as data integrity techniques and regulation
• Ability to work in rapid sprints with short deployment lifecycles
• Adaptable to report writing
• Working with business stakeholders to build and deliver modern MI
• Knowledgeable with working with Data Engineers, Power BI, Cognos, DevOps and other engineers in a dynamic environment to promote and implement the Cloud Data Platform across D+G
• Awareness of Agile methods and techniques
• PPF qualifications
• Ability to quickly explore, examine and understand complex problems and how these relate to the customer’s business

In addition to the above, you’ll also be used to working in a fast paced, agile team environment, who can deliver against tight and changing deadlines and priorities. You’ll be an effective team player with working knowledge of contact centre, data management, KPI’s and dashboards.

This is a fantastic opportunity to be part of a high performing team whilst playing a crucial role within our MI function. You’ll be encouraged to stretch and challenge yourself within a dynamic environment whilst being innovative and look for new ways of working.

In return, we offer:

• Competitive salary and discretionary bonus
• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
• Training opportunities as well as clearly defined career progression
• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
• Attractive company pension scheme
• Life assurance – employer funded cover of 4x basic salary
• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:

• Salary Finance – access to savings and borrowing through payroll
• Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
• Travel Loans – interest free loans to help spread the cost of annual travel tickets
• Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000

• Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
• OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
• Emplyee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
• Employee discounts – access to discounted Sky TV and mobile packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Senior Underwriting & Commercial Finance Analyst

Location: Hybrid – with visits to our office in Wimbledon as and when required

Salary: Competitive

Contract Type: Permanent, full time

We have an exciting opportunity for an Senior Underwriting & Commercial Finance Analyst to join our Underwriting team here at Domestic & General. Reporting into one of the Underwriting Managers, you will play a vital role in maximising profitability, exceeding internal budgets for our warranty business across several major global accounts.

As a Senior Underwriting Analyst, you will forecast and manage the profitability of new and existing lines of warranty business across corporate and consumer products. Your involvement will have a direct impact on the profitable growth of our organisation as you work across a diverse array of business sectors. Operating within a fast growing and dynamic business, the role contributes directly to the profitable growth of the organisation.

Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

Key role responsibilities:

• Managing a portfolio of warranty products and accounts
• Setting viable pricing and commission structures for new and existing warranty business
• Ensuring the pricing, commercial arrangements and product design of warranty business delivers against cost and target margins, through accurate costing and modelling
• Producing long-term financial forecasts and cash flows, including investment appraisal analysis
• Assessing and advising on warranty product risk
• Presenting commercial propositions to senior management and external clients
• Liaising with all commercial areas of the D&G business to deliver profitable warranty products
• Applying appropriate regulatory requirements including GDPR
• Developing and delivering creative solutions to complex warranty design problems

About You:

To be successful in this role, you will have:

• Graduated with a numerical degree level
• Strong analytical problem-solving and interpersonal skills
• Ability to work in a fast and agile environment
• Proactive work ethic and commercial acumen
• Excellent numeracy and excel skills
• Excellent attention to detail
• Capable of using a large data set analysis
• Knowledge of financial & commercial modelling as well as budgeting and forecasting
• Confidence in building relationships with different level stakeholders across the business
• Some experience using SQL would be ideal but not essential
• Experience with Extended Warranty Products is beneficial however not essential

We offer lots of great benefits! Some of which include:

• Competitive salary and annual discretionary bonus
• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
• Training opportunities as well as clearly defined career progression
• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
• Attractive company pension scheme
• Life assurance – employer funded cover of 4x basic salary
• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:

• Salary Finance – access to savings and borrowing through payroll
• Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
• Travel Loans – interest free loans to help spread the cost of annual travel tickets
• Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000

• Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
• Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers
• OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help

Early applications encouraged with a start date of 6th of November 2023.

Are you a natural-born salesperson?
Do you always put your customers first?
Want to work for a great company with amazing benefits?
If it’s a YES, YES, and YES you should join us as a Customer Sales Advisor.

Who are we?

We’re Domestic & General (D&G), a proud partner to many leading manufacturer and retail brands worldwide, providing appliance breakdown protection. Basically, if someone’s fridge, dishwasher or even their boiler breaks down, they can rely on us to sort it out. In the UK alone, almost 9 million customers do.

Right now, we’re recruiting Customer Sales Advisors — a role that offers a great work-life balance, with some excellent employee benefits.

What will you be doing?

• Acting as the first point of contact for customers who need help
• Assisting customers calling to register their appliances
• Using your wit, charm and best sales patter to upsell our products
• Building rapport with our customers and getting to know their needs
• Helping each customer find the protection package for them

Don’t worry, we’re not about throwing you in at the deep end. We’ll help you find your feet with a three-week training programme.

You’ll learn our systems, meet your colleagues, hone your sales technique, and love talking to our amazing customers.

So, what do we need from you?

• A solid background in targeted sales.
• Ideally, you’ll have some experience of working alone or in a home-based role.
• Excellent attention to detail. Our customers mean a great deal to us, so want to get things right first time.
• Great communication skills to build relationships and listen to our customers.
• You’ll be a team player dedicated to providing the best customer experience.
• You’ll be calm, cool, and relaxed; able to juggle tasks while working quickly.

Sound good? There’s more…

• We’ve just opened a brand new office right next to the train station. You’ll enjoy a state of the art working environment where you can collaborate with colleagues and receive hands on support.
• If you live a commutable distance to new office, on average you will spend 2 days per week in the office and the rest of the time you can work at home. You’ll just need to have broadband access.
• Remote roles are available as well for those that live further away.
• You’ll work a flexible 37.5-hour shift across the following hours: Monday – Friday: 08:00 – 20:00, Saturdays: 08:00 – 18:00 and Sundays: 09:00 – 18:00.

So, what are these benefits?

• Full training – with clear career progression opportunities.
• Regular incentives – with some pretty great prizes.
• Sales bonuses – each month you’ll get the chance to earn some extra take-home pay.
• Annual leave – 33 days (including bank holidays).
• A free annual D&G protection plan – we want you to see how great the product you’re selling is. There are discounted rates for family and friends too.
• Employee assistance programme – free support and advice on relationships, physical and mental health, financial assistance and more.
• Health and wellbeing – discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.
• Pension scheme – matched employer contributions up to 5% of basic salary
• Life assurance – employer funded cover of 4x basic salary.
• Employee discounts – access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers.
• And many more benefits – including travel loans, car leasing and Cycle to Work and Salary Finance schemes.

We really couldn’t sell this anymore if we tried. That’s your job. Or at least it could be. Get your application in now and join us as a Customer Sales Advisor.

Reward Manager

Location: Flexible working with visits to our office in Wimbledon as and when required.

Salary: Competitive

Contract Type: Permanent, Full Time

We are delighted to announce as part of our growing exciting global business plans that we have a fantastic opportunity for a Reward Manager to join our Rewards team here at Domestic and General. Reporting into the Group Head of Reward, this role will lead on international reward arrangements, including a review of current individual country programmes as well as delivering the Reward agenda and People Plan. You will also work alongside the Compensation Manager and Benefit Advisor to review and consider appropriate alignment for reward programmes internationally.

Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

Key responsibilities:

• Review of current compensation and benefits processes internationally, working with the local HR Delivery partners to understand current policies, processes and challenges.
• Develop a plan for International reward programme reviews and potential changes.
• Lead on salary and bonus for International locations, working with the Head of Reward in planning and delivering the group review.
• Lead on or work with the Head of Reward on initiatives or projects that support the delivery of the People Plan and the organisations OKR’s (Objectives and Key Results).
• Work with the business and HR on job frameworks, benchmarking and the preparation and review of compensation proposals.
• Conduct analysis for Executive and Remuneration committee papers, or other ad hoc reports.
• Preparation of equity documentation and liaising with external parties on transactions and record keeping.
• Prepare briefs and presentations for the Senior Management team
• Engaging with external advisors/providers
• Consult with external advisors/providers.
• Support the upskilling of the generalist HR team with regards to reward matters.

Skills and experience required:

• Previous International Reward experience
• Share administration experience. Strong project management and governance skills
• Proven experience in managing international HR/reward projects, ideally across UK, US and countries in the EU
• A solid understanding of the reward and benefit landscape in the US and Europe
• Previous experience of working in a regulated environment is preferable.
• Excellent communication skills, able to build relationships at all levels and strong influencing skills
• Pay and benefits benchmarking experience
• High level of analytical and numerical skills

We offer lots of great benefits! Some of which include:

• Competitive salary and annual discretionary bonus
• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
• Training opportunities as well as clearly defined career progression
• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
• Attractive company pension scheme
• Life assurance – employer funded cover of 4x basic salary
• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:

• Salary Finance – access to savings and borrowing through payroll
• Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
• Travel Loans – interest free loans to help spread the cost of annual travel tickets
• Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000

• Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
• OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
• Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.