From the frontline to the boardroom, we’ve worked together to define a culture that resonates with everyone and drives individual and business performance. Ignite, our culture and values programme defines how we all need to operate on a daily basis in order to achieve our mission and vision. This means:We have TRUST at our core – we never let each other down, we rely on each other to do the right thing, we are all on the same sideRelentless CUSTOMER focus – we are clear with our customers, providing ease and simplicity, we are confident and responsive with our customers, we care for our customers and listen to themAlways INCLUSIVE – we are free to be ourselves, we respect everyone’s voice and input, we are curious and seek out our harshest criticCOURAGEOUS in what we do – we do the right thing, not the easiest thing, we learn from our failures, we are braveINDIVIDUALLY amazing, collectively brilliant – we know that no-one is ever as good as everyone we achieve amazing things when we work together we focus and collaborate to find solutionsIf we focus on our mission, live our values and put our customers at the heart of everything we do, we will make the world a better place, one repair at a time.