Product Designer

We’re looking for a Product Designer to look after the ideation, creation and delivery of designs that will help us expand and improve our digital products’ features and capabilities.

They will be designing the modules that compose our interactive journeys; crafted to offer an impactful user experience. The product designer will propose ideas and design strategies that help to drive our business and customer objectives forward.

The role requires the designer to demonstrate strong skills in both user experience and user interface design. They will require a user focussed mindset, working collaboratively with stakeholders to deliver great experiences for our customers. They will be a key participant in discovery and research sessions, create user flows and wireframes, plan, execute and analyse user research and testing, develop prototypes and finished designs to be handed over to developers.

They will possess excellent design skills, have a sharp eye for detail, colour and typography. They will work closely with developers and solution architects. They will enjoy working with stakeholders across the business to ensure our products meet our commercial goals as well as our customers’ needs.

Working in an agile way and supporting the team and other stakeholders during design sprints and scrum ceremonies, the role sits within a squad, comprised of many functions, including developers, business analysts and copywriters. The role is part of a team of creative product designers.

Key Responsibilities

• To create comprehensive, tech-current and user-centered product designs (user flows, wireframes,prototypes, interface design) for different digital journeys and products

• To iterate on the designs and confidently present concepts and rationale to stakeholders, and to carry out regular user tests, analysis and reviews

• To work collaboratively within a squad and the wider product design team, with copywriters, front-end developers, product owners, business and data analysts, solution architects and other internal and external stakeholders as required

• To plan, brief, collaborate and/or conduct remote and in-person user tests to research and validate proposed hypothesis and designs To carry out proactive research of both the competitive landscape, new technologies, design techniques, process improvements, etc

Leadership Strengths

In D&G, individual leadership is critical to all roles, and therefore important for all employees to demonstrate.

The six strengths are:

• Energy and perseverance: Apply your drive and ambition, always learning and adapting, yet remaining calm and persistent in the face of challenge

• Ownership and accountability: Take personal responsibility for broader business performance, striving to do the right thing

• Makes it happen: Focus on execution and driving results, making sound decisions that create real value

• Customer focused: Passionate about customers and clients – look for ways to improve customer or client services to create a positive, lasting legacy

• Collaboration: You encourage and open change of information, seeking new working relationships to help break down barriers

• Developer: Support and empower colleagues to achieve a high standard of performance

As part of your application, please include a link to your portfolio or website within the body of your CV.

Product Manager

Domestic & General are global experts in the care and protection of home appliances, boilers and consumer electronics. We are represented in 12 markets. The newest of which is the USA where we launched in September 2021. We have over 9 million customers and are present in 1 in 3 homes in the UK.

The Intelligent Service Product Manager is a new role that has been created to deliver a step change in how we help our customers to fix their appliances. The role will initially manage one scrum team focussed on delivering solutions to fix appliances without an engineer having to visit the property – an initiative we call ‘Softfix’ at Domestic & General. The end goal for this position is deliver and evolve products that utilises multiple data sources to deliver a seamless journey for customers (and non-customers) to service their appliances, using data as an input. As the limits of technology advance, we know that we need to take advantage of the growing power of generative AI to bring cutting-edge service to our customers – this role will be at the centre of defining and building these capabilities.

This is a high profile role and will require a Product Manager who’s comfortable with creating innovative products and experienced in working with a blank canvas.

We’re looking for someone who can:

• Know the customer and strive to solve their problems.
• Develop customer feedback loops and a deep understanding of user behaviour, wants and needs.
• Be accountable for progress against the defined OKRs (business outcomes)
• Own the Product strategy and roadmap, developed in conjunction with business owners
• Build and prioritise the product backlog
• Lead product discovery with cross-functional input
• Drive action throughout D&G to get products to market
• Communicate product progress and share learnings within the squad and wider business
• Work in partnership with Product Designers to design exceptional experiences
• Work with engineering and operations to ensure the product is feasible and scalable
• Validate product improvements with customer testing and work with data, marketing and financial planning teams to ensure the product is viable
• Ensure collaboration within the squad, encourage user empathy and provide business context so everyone knows why they’re building something
• Maintain deep knowledge of the business strategy and market context

Product Owner

The Company

Incredible client base, deep expertise

Over 100 years we’ve grown into the UK’s leading provider of care and protection services for consumer electronics and home appliances. We’re proud to over 9 million customers in the UK alone and operate with a global team of 2,900 people in 12 geographic markets.

We’re building the warranty platform of tomorrow

We know we can’t rest on our laurels. We aim to power the next phase of growth by creating the most advanced, best-in-class tech platform in the field. Ultimately our mission is to transform D&G into a truly tech-led business.

Be at the forefront of our product-led transformation

You’ll be joining a delivery-focussed team that supports bravery and encourages you to challenge yourself. We want you to be daring and bold with your ideas, and we don’t criticise or judge failure – if can roll your sleeves up and keep trying, we’re behind you. Our product teams stay close to their products as they evolve from those initial brainstorms through to go-live and beyond. We want you to take ownership and feel that reward as your work reaches the hands of our customers.

The Team

The Client Experience team are a fast-paced and brand-new team, responsible for creating an amazing experience for our Retail and Manufacturer partners as they integrate the sales of our propositions in their stores, on their websites and in their call centres. The volume of customers in these channels is very large so even the smallest improvement in attachment rates makes a huge difference in sales volume.

The Role

The Product Owner is the Client Experience Team’s eyes and ears in the wider D&G business. By continuously researching and exploring the business landscape they capture requirements, understand & map existing processes, and transmit crystal-clear user stories to the development teams.

They understand the vision, make tactical prioritisation calls, and lead the team with energy and clarity of focus.

An eye for detail and exceptional communication skills will be vital assets as you interview stakeholders, distil clarity from complexity, and design the to-be state of fundamental processes.

We’re looking for someone who can:

• Lead the requirements definition & refinement for Client Experience product development initiatives,
• Work collaboratively with the Product Manager, development team, and business stakeholders to clearly communicate product requirements through precise User Story articulation,
• Support the development team with requirements clarification during build ensuring an aligned single product vision,
• Be responsible for researching and mapping the “as-is” and “to-be” state of relevant business process that can be used to clearly identify gaps, required change, associated impact and help determine product design and feature priorities,
• Lead interviews and confidently facilitates meetings with key stakeholders as needed to derive and validate business requirements and process models,
• Make product decisions and prioritisation at the tactical level, balancing competing priorities
• Guide the team in recommending process/design options that align with existing systems and standards implemented within D&G.

Graduate Commercial Finance Analyst

Graduate Commercial Finance Analyst

Contract Type: Permanent

Hours: Full time (35 hours per week)

Location: Flexible working with visits to our office in Wimbledon

We have an excellent opportunity for a self-motivated and sharp minded graduate to join our Commercial Finance team as a Graduate Commercial Finance Analyst. The successful individual will report into one of the Commercial Finance Managers and will gain excellent exposure to the work the team does from the outset.

As a team they are responsible for ensuring the global business is profitable, taking ownership of and monitoring individual accounts. They are involved in most things that go through the business, at one stage or other, and this brings plenty of opportunities into the team with varying scopes. This role will provide you with a huge amount of financial services experience in fast paced, inclusive and supportive environment.

As a Graduate Commercial Finance Analyst, you will be responsible for:

• Managing a portfolio of warranty products and client accounts.
• Ensuring the pricing, commercial arrangements and product design of warranty business delivers against cost and target margins, through accurate costing and modelling.
• Analysing financial and performance data to understand issues and propose solutions to optimise performance.
• Producing long-term financial forecasts and cash flows, including investment appraisal analysis.
• Presenting commercial propositions to senior management and external clients.
• Liaising with all commercial areas of the D&G business to deliver profitable warranty products.
• Assessing and advising on warranty product risk.
• Applying appropriate regulatory requirements including GDPR.
• Developing and delivering creative solutions to complex warranty design problems.
• Able to solve complex warranty, system, and operational problems.

What we are looking for:

To be successful in this role, you will have:

• Excellent business acumen
• Graduated with a numerical / analytical / science degree
• Strong numeracy skills
• Strong analytical, problem solving and logical thinking skills
• Excellent verbal and written communication skills to communicate complex matters in simple, understandable terms
• Strong interpersonal skills / stakeholder management
• Excellent attention to detail

In return, we offer:

• Competitive salary and discretionary bonus
• Flexible working, offering a hybrid way of working
• Opportunity to study or to continue to study for professional qualifications such as CIMA or ACII
• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
• Training opportunities as well as clearly defined career progression
• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
• Attractive company pension scheme
• Life assurance – employer funded cover of 4x basic salary
• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:

• Salary Finance – access to savings and borrowing through payroll
• Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehicles
• Travel Loans – interest free loans to help spread the cost of annual travel tickets
• Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000

• Health & Wellbeing – discounted gym memberships, online virtual workout sessions, online culinary classes
• OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
• Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Data Steward

Data Steward

Location: Flexible working with visits to our office in Wimbledon

Salary: Competitive

Contract Type: Full Time or Part Time hours available flexible 21-35 hours per week

We have an exciting opportunity for Data Steward to join our Marketing & Data Operations team here at Domestic & General. This key role will support with Data Incidents for UK & International and maintaining data quality standards.

The Data Steward will support with Incidents working with Senior Data Steward, CSI Team, Merge Support Team, Data Privacy Team, Data Platform Support and RPG Team. It will also share responsibilities with Senior Data Stewards and Data Manager for supporting cover for Data Loading.

Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

About the Role:

• Review and support Data Steward Incidents, via Inspector
• Resolve potential customer data merge errors and work with other teams to identify process improvements to prevent them.
• Analyse and process system-triggered data matching and merging queries
• Support Data Quality Management (DQM) processes and reporting
• Maintain and improve the processes, procedures and workflows required for Data Quality Management
• Manage the mailboxes and deal with day to day queries
• Work with Senior Data Stewards to maintain and improve the processes, procedures and workflows required
• Responsible with other Tasks and Projects within Data Stewards Team as required.

Skills and experience required:

• Good knowledge of D&G’s data and systems
• Attention to detail
• Organisational ability
• Effective communication skills
• Team work and collaboration
• Problem solving
• Capable to spotting issues and report to the relevant people

Desired skills and experience:

• Knowledge of D&G’s data and systems
• Capable of using all Microsoft Office programmes in particular Excel
• Working in a busy admin or data processing team
• High efficient data literacy and numerical skills

We offer lots of great benefits! Some of which include:

• Competitive salary and annual discretionary bonus
• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
• Training opportunities as well as clearly defined career progression
• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
• Attractive company pension scheme
• Life assurance – employer funded cover of 4x basic salary
• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:

• Salary Finance – access to savings and borrowing through payroll
• Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
• Travel Loans – interest free loans to help spread the cost of annual travel tickets
• Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000

• Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
• OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
• Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

Pricing Analyst

Pricing Analyst

Location: Flexible working with visits to our office in Wimbledon as and when required

Salary: Competitive

Contract Type: Permanent

We have an exciting opportunity for a Pricing Analyst to join our Data Science team here at Domestic & General. Reporting into the Data Science Manager you will play a key role in ensuring the successful delivery of the company’s data science strategy across a high-volume product portfolio. They will work as part of a Data Science team to deliver in depth analysis on the pricing strategy as well as finding new areas of opportunity using data.

Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

Key role responsibilities:

• Deliver key reporting for pricing to ensure that business objectives are being delivered.
• Forecasting outputs of optimization strategies and identifying key areas of improvement.
• Capable of analysing, communicate and explain pricing recommendations in a clear way that will influence key stakeholders from across the business.
• Be able to implement suggested pricing changes once approved by the organisation.
• Ensure that pricing recommendations result in customers being treated fairly.
• Identifying and understanding pricing trends and communicating this information to the wider team.
• Evolve and continuously improve pricing reporting, analysis and insight.

Skills and experience required:

• Experienced at using price optimisation software such as Earnix.
• Insurance or financial service pricing experience or similar product lines, across various distribution channels.
• Previous analytics experience
• High level of numerical accuracy and attention to detail.
• Able to explain complex pricing data to non-technical colleagues clearly.
• Understanding and ability to actively implement statistical tests and analyses, coding, and automation techniques for efficient analysis.
• Identifying and understanding pricing trends and communicating this information to the wider team.
• Evolve and continuously improve pricing reporting, analysis and insight.
• Strong understanding of pricing models, optimisation and price elasticity.
• Able to deliver against tight and changing deadlines and priorities.
• Effective collaborator.
• Takes accountability and ownership.

Desirable:

• Exceptional presentation skills.
• Excellent at data wrangling and relationship management.
• Innovative and pragmatic problem solver.
• Understanding of machine learning and data science.
• Working in a fast-paced, agile environment

We offer lots of great benefits! Some of which include:

• Competitive salary and annual discretionary bonus
• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
• Training opportunities as well as clearly defined career progression
• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
• Attractive company pension scheme
• Life assurance – employer funded cover of 4x basic salary
• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:

• Salary Finance – access to savings and borrowing through payroll
• Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
• Travel Loans – interest free loans to help spread the cost of annual travel tickets
• Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000

• Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
• OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
• Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

Senior Underwriting & Commercial Finance Analyst

Senior Underwriting & Commercial Finance Analyst

Location: Hybrid – with visits to our office in Wimbledon as and when required

Salary: Competitive

Contract Type: Permanent, full time

We have an exciting opportunity for an Senior Underwriting & Commercial Finance Analyst to join our Underwriting team here at Domestic & General. Reporting into one of the Underwriting Managers, you will play a vital role in maximising profitability, exceeding internal budgets for our warranty business across several major global accounts.

As a Senior Underwriting Analyst, you will forecast and manage the profitability of new and existing lines of warranty business across corporate and consumer products. Your involvement will have a direct impact on the profitable growth of our organisation as you work across a diverse array of business sectors. Operating within a fast growing and dynamic business, the role contributes directly to the profitable growth of the organisation.

Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

Key role responsibilities:

• Managing a portfolio of warranty products and accounts
• Setting viable pricing and commission structures for new and existing warranty business
• Ensuring the pricing, commercial arrangements and product design of warranty business delivers against cost and target margins, through accurate costing and modelling
• Producing long-term financial forecasts and cash flows, including investment appraisal analysis
• Assessing and advising on warranty product risk
• Presenting commercial propositions to senior management and external clients
• Liaising with all commercial areas of the D&G business to deliver profitable warranty products
• Applying appropriate regulatory requirements including GDPR
• Developing and delivering creative solutions to complex warranty design problems

About You:

To be successful in this role, you will have:

• Graduated with a numerical degree level
• Strong analytical problem-solving and interpersonal skills
• Ability to work in a fast and agile environment
• Proactive work ethic and commercial acumen
• Excellent numeracy and excel skills
• Excellent attention to detail
• Capable of using a large data set analysis
• Knowledge of financial & commercial modelling as well as budgeting and forecasting
• Confidence in building relationships with different level stakeholders across the business
• Some experience using SQL would be ideal but not essential
• Experience with Extended Warranty Products is beneficial however not essential

We offer lots of great benefits! Some of which include:

• Competitive salary and annual discretionary bonus
• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
• Training opportunities as well as clearly defined career progression
• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
• Attractive company pension scheme
• Life assurance – employer funded cover of 4x basic salary
• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:

• Salary Finance – access to savings and borrowing through payroll
• Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
• Travel Loans – interest free loans to help spread the cost of annual travel tickets
• Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000

• Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
• Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers
• OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help

Graduate FP&A Analyst

Location: Flexible working with visits to our office in Wimbledon

Salary: Competitive

Contract Type: Permanent, full time

We have an exciting opportunity for a recent graduated Financial Planning & Analysis Analyst to join our Finance team here at Domestic & General. Reporting to the Financial Planning & Analysis Manager, you will play a vital role in providing a financial overview of the team’s financial responsibilities, as well as co-ordinating and communicating departmental deadlines

The FP&A Analyst will support the FP&A Managers who have overarching responsibility for:

1. FP&A Process and Timetable
2. FP&A Models and Assumptions
3. Cash Forecasting & Reporting

Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

Key role responsibilities:

• Aid & improve the design and implementation of FP&A models and assumptions to enable effective reporting
• Provide analysis skills which may include any or all of the following: qualitative & quantitative analysis, formulating initiatives, defining requirements, process design/improvement, test support and BAU transition
• Work closely with Finance team and wider business stakeholders to understand and investigate financial performance
• Assist in development of new, and streamlining existing processes and controls, including the integration of group monthly and quarterly reporting into the FP&A reporting cycle.
• Consolidating department financials, ensuring consistent processes and approach, producing and co-ordinating timelines.
• Be a conduit between FP&A and other finance functions, co-ordinating deadlines and addressing queries.

Skills and experience required:

• Technically competent on Excel and PowerPoint
• Attention to detail skills
• Excellent written and verbal communication skills; interpersonal and collaborative skills
• A critical thinker with strong analytical and problem-solving skills
• Good knowledge of Excel
• Fantastic Team player
• Analysis and reporting using Microsoft Office (esp. Excel)
• Recently graduated with a numerate degree or has substantial experience at the same level

Desirable:

• Modelling experience
• Ability to work collaboratively across functions, recognising and utilising the expertise across the business to drive value
• High degree of initiative, reliable and ability to work with little supervision
• Ability to operate effectively in a complex business environment
• Good knowledge of accounting principles and practices
• Ability to make sound day to day accounting decisions, solve accounting issues and problems and recommend solutions
• Desire to work in a finance team
• Working with reporting systems
• Part-qualified, working towards professional accounting qualification – ACA/CIMA/ACCA or equivalent

We offer lots of great benefits! Some of which include:

• Competitive salary and annual discretionary bonus
• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
• Training opportunities as well as clearly defined career progression
• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
• Attractive company pension scheme
• Life assurance – employer funded cover of 4x basic salary
• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:

• Salary Finance – access to savings and borrowing through payroll
• Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
• Travel Loans – interest free loans to help spread the cost of annual travel tickets
• Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000

• Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
• OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
• Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

For over a hundred years, Domestic & General have been a trusted provider of aftercare for millions of domestic appliances. Today, we’re the UK’s leading provider of appliance breakdown protection, developing products and services to meet your needs.

We provide protection, maintenance and support for a broad range of domestic products and consumer electronics, ranging from televisions to washing machines to boilers.

We look after 23.9 million products and, through our expert service network, we repair or replace 2.9 million appliances every year*.

It’s our mission to keep your world running by delivering a service that never lets you down.

IT Service Management Manager

D&G is undertaking an ambitious technology-powered transformation changing from a “traditional, largely manual IT department with strong ITIL processes” to a “modern, highly automated, product-led, DevSecOps technology powered insurance business”. Service Management operates within a Product-led DevSecOps environment, where Product teams will ultimately have end-to-end responsibility for their own products. The Head of Service Management is primarily responsible for ensuring the availability and quality of all IT services in line with current and future business needs. You will be responsible for organising the global support activities that help ensure the smooth administration and delivery of an exceptional customer experience. Demonstrable leadership experience is essential for this role, as is the ability to find the right balance between strategic and technical needs to deliver business quantifiable benefits will be important. The Service management area is the primary user-facing representative of IT. This role requires an individual with excellent stakeholder management skills, the gravitas to instil confidence in senior (executive-level) business stakeholders, and the ability to manage difficult situations. The successful candidate should be able to evidence their approach to managing service outages and incidents. The role is a versatile one, combining a focus on continuous improvement with medium-term planning and incident management on the go. Evidence-based decision making, diagnostic procedures, and risk assessment approaches are all necessary in this position. Functions and processes include: Technology Service Management planning Technology services stakeholder relationship management Service ownership with the key business stakeholders to ensure that Service Levels are achieved Operational and planned service supplier relationship management Financial management for technology services Knowledge management. Change enablement and Risk avoidance. Monitoring Key Metrics of Services. The role will be responsible for the leadership of the Service Management teams, including recruitment, leadership, motivation, development, and performance management of direct subordinates. Developing high-calibre, motivated staff with the necessary skills and talents to create an amazing customer experience.

Full Stack Developer

D+G is on the journey to become a digital and cloud first business and is creating compelling digital experiences for our B2B and B2C clients and customers.

Our digital capability is based around a robust cloud strategy and is primarily built around AWS. We are setting up teams in small, empowered squads that can provide end to end solutions and work across domains. The expectation is that once this capability is proven, it can scale up and leadership opportunities become available to the members of the seed team.

The AWS full stack developer is expected to bring expertise in one or more areas of AWS technology – Lambda functions, Glue, AppFlow, EventBridge, MQ, Aurora, DynamoDB and others.

Development skills using strongly typed languages like Typescript and using front-end development frameworks like Angular/React, back end development using node.js, and python for data and scripting.

The skills should also involve writing DevOps automation, writing tests for test driven development, as well as creating pipelines and using zero-touch CI/CD techniques.

We are modernising all of our estate and this is an exciting opportunity for people looking to broaden their skills while working with established patterns in a rapid environment.

The role of the Full Stack Developer is to build high-quality components, applications and capabilities in a variety of use cases – web applications, integration, workflows, data models and in data management and analytics.

You’ll have a deep understanding of problem solving, rapid development, working with non-functional and functional requirements and creating secure-by-design components using contemporary tools and techniques. They will be productive in individual roles as well as a team player and can work independently end-to-end, or as a part of a team of specialists.

You’ll be working with delivery partners and in-house teams and to collaborate with internal and external customers. The role will help D+G create technical products that are a delight to use and are easy to maintain and manage while being secure by design.

Experience with working with distributed and diverse teams is critical for this role.