Customer Sales Advisor Outbound (Remote)

  • Nationwide
  • Salary: £21,500 per year + Average Bonus...
  • Full Time
  • January 30, 2023
Customer Sales Advisor Outbound (Remote)

New Year, New Start!

Join D&G in January 2023 – Customer Sales Advisor – Outbound

Competitive salary: Salary: £21,500 per year + Average Bonus Earnings of £7,200 per annum.
Contract: Permanent, full time with a fixed weekly shift pattern
Location: REMOTE – working from home

Early applications encouraged with a start date of 27th of March 2023.

Who we are

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK. Right now, we’re recruiting Customer Sales Advisors in a role that offers great work life balance plus a flexible and engaging onboarding experience.

The role you’ll do

As a Customer Sales Advisor in our busy Outbound department, you’ll get in touch with customers to make sure their appliances are protected. Day-to-day, you’ll:

  • Use your brilliant sales and communication skills to upsell products
  • Provide peace of mind by finding the right solution for every customer.
  • Build rapport with customers, get to know their individual needs and put their interests first.

What else to expect:

  • In a 2-week training programme you’ll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience.
  • You’ll work on a shift pattern where you’ll enjoy weekends off (Monday – Thursday: 10:30 – 19:00; Friday: 9:00-17:30).
  • Working from home on a remote basis.
  • You will receive two 15mins breaks plus 30mins for lunch per shift.
  • We’ll provide all the equipment you need, but you must have broadband access.

The experience and skills you need

  • A solid background in targeted sales or customer service
  • A driven mindset with strong sales skills and a love for hitting targets
  • Proven experience of working autonomously or in a home-based position
  • Great communication skills – you’re at ease building rapport, listening to customers and demonstrating empathy when needed
  • A team player committed to creating an excellent customer experience
  • Unflappable and resilient attitude to juggle tasks and bounce back quickly

Our Benefits

  • Comprehensive training with clearly defined career progression opportunities
  • Regular incentives with amazing prizes to be won
  • Annual leave – 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave
  • Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
  • Pension scheme – matched employer contributions up to 5% of basic salary
  • Life assurance – employer funded cover of 4x basic salary
  • Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:
    • Salary Finance – access to savings and borrowing through payroll
    • Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
    • Travel Loans – interest free loans to help spread the cost of annual travel tickets
    • Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
  • Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
  • OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
  • Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
  • Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
  • Employee discounts – access to discounted Sky TV and mobile packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.

Latest Opportunities

Customer Sales Advisor - Sky Outbound (Remote)

  • Nationwide
  • £21,500 per year + Average OTE Bonus Earning...
  • Full Time
  • January 30, 2023
Customer Sales Advisor - Sky Outbound (Remote)

New Year, New Start!

Join D&G in January 2023 – Customer Sales Advisor – Sky Outbound

Competitive salary: £21,500 per year + Average Bonus Earnings of £6,000 per annum and Free Sky TV!
Contract: Permanent, full time with fixed weekly shift patterns
Location: 100% Homebased, can be located anywhere in the UK!

Early applications encouraged with start dates of 13th and 20th of March 2023.

Who we are

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK. Right now, we’re recruiting Customer Sales Advisors for our Sky Outbound department – a fun environment, focused on delivering outstanding sales performance through excellent customer service.

The role you’ll do

As a Customer Sales Advisor in the Sky Outbound team, you’ll be an ambassador for the market-leading Sky brand. Day-to-day, you’ll:

  • Make outbound sales calls to Sky’s warm customer base and sell them Sky Protect products.
  • Use your expert knowledge and brilliant communication skills to share the product benefits and find the solution that’s right for customers.
  • Build rapport with customers, get to know their individual needs and put their interests first.

What else to expect:

  • In a 3-week training programme you’ll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience.
  • This department has shift patterns based on a 37.5-hour contract, between the opening hours below.

    • Two weeks of: Monday – Thursday 11:00 – 20:00 and an early finish on a Friday working 9:30 – 16:00
    • Two week of: Monday – Thursday 09:30 – 18:30 with an early finish on a Friday working 09:30 – 16:00

  • Working from home remotely
  • We’ll provide all the equipment you need, but you must have broadband access.

The experience and skills you need

  • A solid background in targeted sales or customer service
  • A driven mindset with strong sales skills and a love for hitting targets
  • Proven experience of working autonomously or in a home-based position
  • Great communication skills – you’re at ease building rapport, listening to customers and demonstrating empathy when needed
  • A team player committed to creating an excellent customer experience
  • Unflappable and resilient attitude to juggle tasks and bounce back quickly

How you’ll be rewarded

  • Average bonus of £6,000 per year
  • 33 days’ annual leave (including bank holidays), with the option to buy 5 additional days each year
  • Save money at hundreds of retailers with our employee discounts
  • Discounted gym membership, online workout sessions, culinary classes and other fun activities
  • Regular incentives, with amazing prizes up for grabs
  • Investment in your career development through ongoing coaching and clearly defined opportunities to work towards

Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.

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