Talent Acquisition Assessment Team Leader
Salary: Competitive
Contract: Both Perm & FTC contract available
Location: Flexible with the opportunity to work in one of our offices, on a Hybrid basis.
Who are we?
We’re Domestic & General (D&G), a proud partner to many leading manufacturer and retail brands worldwide, providing appliance breakdown protection. Basically, if someone’s fridge, dishwasher or even their boiler breaks down, they can rely on us to sort it out. In the UK alone, almost 9 million customers do.
To make this happen, we need the very best customer sales and service agents in our contact centre operations, to meet the demands of our customers all year round.
As our Talent Acquisition (TA) Assessment Team Leader, you’ll be responsible for overseeing and managing the team of Assessment Specialists. You’ll be focused on driving forward our candidate evaluation and selection capabilities, ensuring the highest standards of talent assessment across the function.
What will you be doing?
- Inspire and empower a team of Assessment Specialists to deliver the full hiring journey for agents
- Set clear goals and performance expectations for team members
- Ensure the consistent application of assessment tools and techniques across the function
- Develop and maintain quality control measures for all assessment processes including regular audits, to ensure accuracy and fairness
- Evaluate and recommend new assessment tools and technologies, driving innovation and best practice.
- Identify opportunities to improve TA performance metrics, hiring technology and people capabilities.
- Present assessment insights and recommendations to key stakeholders
- Manage capacity to ensure the team deliver results, in line with the resource plan
So, what do we need from you?
- Proven recruitment professional with an understanding of hiring best practise and assessment tools
- Exposure working in a high-volume hiring environment; with an understanding of driving the hiring funnel, to meet hiring plans
- A real-life Operational (contact centre) awareness, particularly within a high-volume environment (Sales & Service), ideally regulated.
- An appreciation of the early life phase (first 13 week’s) of an agent role and being mindful, of your influence on this journey.
- Excellent leadership, communication, and interpersonal skills
- Strong project management and organisational skills
- Ability to translate data into actionable insights
- Adaptability and ability to work in a fast-paced, changing environment
Sounds good? There’s more…
- Through hybrid working and embracing digital technology, we have enabled greater flexibility in how and where we work. Our everyday flexibility approach means we don’t mandate office days, instead we ask that if and when you attend the office, it’s with purpose to collaborate and support colleagues and stakeholders.
- If you live within a commutable distance from one of our state-of-the-art working environments you’ll be working side by side with our TA team and wider People Team, who mostly work out of Nottingham and Wimbledon.
- We’ll provide all the support you need to be successful in the role, including training and ongoing coaching and support.
- With over 50% of our direct hires made internally in 2023, you’ll be part of a special team here at D&G, with opportunities to grow and develop your own career.
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.