Product Owner (Seamless Claims)
- Full Time
- September 26, 2023
Incredible client base, deep expertise
Over 100 years we’ve grown into the UK’s leading provider of care and protection services for consumer electronics and home appliances. We’re proud to over 9 million customers in the UK alone and operate with a global team of 2,900 people in 12 geographic markets.
We’re building the warranty platform of tomorrow
We know we can’t rest on our laurels. We aim to power the next phase of growth by creating the most advanced, best-in-class tech platform in the field. Ultimately our mission is to transform D&G into a truly tech-led business.
Be at the forefront of our product-led transformation
You’ll be joining a delivery-focussed team that supports bravery and encourages you to challenge yourself. We want you to be daring and bold with your ideas, and we don’t criticise or judge failure – if can roll your sleeves up and keep trying, we’re behind you. Our product teams stay close to their products as they evolve from those initial brainstorms through to go-live and beyond. We want you to take ownership and feel that reward as your work reaches the hands of our customers.
The Seamless Claims team are at the centre of how we service our customers – with squads focused on scaling our global products, through to those managing and evolving our API landscape with our partners, as well as those pushing our digital service capabilities forward. Providing a great service to customers when they claim on their policies is a key driver of retention and creating a seamless claims experience online is not only an expectation of our customers but also a big support to our call centres.
The Product Owner for our Digital Service products in our Seamless Claims squad is at the forefront of creating great service for our customers. By continuously researching and exploring the business landscape as well as advancements in the industry (and beyond) they capture requirements, understand & map existing processes, and transmit crystal-clear user stories to the development teams.
An eye for detail and exceptional communication skills will be vital assets as you interview stakeholders, distil clarity from complexity, and design the to-be state of fundamental processes.