• Frequently Asked Questions

    What happens after I’ve applied?

    We’ll review your application and if you’re successful, we’ll get in touch to arrange an interview. Initially, that may be a telephone call with one of the recruitment team. They’ll ask you specific questions about your previous experience and your aspirations. If we think you sound like a good fit, you’ll be invited in for a face-to-face interview or if you’ve applied for a role in one of our Contact Centres, you might be asked to attend one of our Assessment Centres.

    When am I likely to hear back from you?

    Depending on the vacancy and the number of applications, we aim to get back to you within 7 – 10 days of the closing date.

    What’s involved at an Assessment Centre?

    This usually depends on the role you’re applying for. Assessment Centres for our contact centre roles include an icebreaker activity, group exercise and a face-to-face strengths-based interview. They let you learn more about us and allow us to find out more about you. We’ll talk you through the roles in more detail and let you listen in to live calls to get a feel for your potential working environment. If you reach this stage, you’ll get the full details of what to expect before the day.

    What are competency-based interview questions?

    Competency-based interview questions encourage you to give specific examples of your behaviour and actions in a particular situation. For example, you may be asked to talk about a busy period at work which placed a lot of demands on you, or a time when you provided good customer care. The questions will depend on the role you’re applying for as the interviewer tries to match your experience to the job in question.

    What are strengths-based interview questions?

    Strengths-based interview questions focus on the things that you’re naturally good at and enjoy doing. They help to create a natural flow of conversation between you and the interviewer. Competency-based questions on the other hand, only examine what you can do.

    Why do I have to set up a candidate account?

    In order to apply for our vacancies you’ll need to create a candidate account, which only takes a few minutes. Once it’s set up you can track the status of your application, view all correspondence with us, sign up for job alerts and apply for more jobs quickly and easily.

    I’ve forgotten the password to my candidate account, what do I do?

    Simply click on the Login button and then ‘Get Password’. A password reminder will be sent to you.

    What are suitable identification documents I would need to provide if I was invited to an interview/Assessment Centre?

    You’ll be required to bring your passport with you. If you don’t have this, a full birth certificate along with your National Insurance Card will be acceptable. If you no longer have your card, a pay slip, a letter from the HMRC or Jobcentre will also be sufficient. You should also bring proof of your current address such as a utility bill or bank statement dated within the last 3 months. This can be a utility bill, a bank statement or a council tax bill. If you have any questions about what to bring to an interview or assessment, just ask our recruitment team.

    Why do I have to tell you about my financial background at the application stage?

    As we’re regulated by both the Financial Conduct Authority and the Prudential Regulation Authority, and because we care about our customers and clients, we need to ensure that their data is secure, appropriately used and protected from the risks of loss or theft. That means if we offer you a job here, we’ll need to carry out credit and criminal record checks.

    Why do I need to show you identification documents?

    As your potential new employer, we’re legally obliged to confirm that you’re eligible to work in the UK.

    If I’m successful, when will my first pay day be?

    Your first pay day depends on what date you start with Domestic & General. If you begin before the 18th of the month, you’ll receive pay on the 28th of that month. If you start after the 18th, any days you work before the 28th will carry over into the 28th of the following month.

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