• FAQs

    FAQs: The Recruitment Process

    What happens after I’ve applied?
    • The Resourcing team will review your application and let you know whether you’ve been successful or unsuccessful. We will always communicate an outcome of your application
    • If you’re successful, we’ll get in touch to arrange an interview. Initially, that may be a telephone call with one of the recruitment team. They’ll ask you specific questions about your previous experience and your aspirations
    • If we think you sound like a good fit, you’ll be invited in for a face-to-face interview or if you’ve applied for a role in one of our Contact Centres, you might be asked to attend one of our Assessment Centres

    Why do I have to tell you about my financial background at the application stage?
    We are regulated by both the Financial Conduct Authority and the Prudential Regulation Authority which means we care about our customers and clients. We need to ensure that their data is secure, appropriately used and protected from the risks of loss or theft. That means if we offer you a job here, we’ll need to carry out credit and criminal record check.

    What is involved at an Assessment Centre?
    This usually depends on the role you’re applying for. Assessment Centres for our Contact Centre roles include an icebreaker activity, group exercise and a face-to-face strengths-based interview. The purpose of assessment centres it to allow you to learn about our business and helps us find out more about you. We’ll talk you through the roles in more detail and let you listen in to live calls to get a feel for your potential working environment.
    If you reach this stage, you’ll get the full details of what to expect before the day.

    What are competency-based interview questions?
    Competency-based interview questions encourage you to give specific examples of your behaviour and actions in a situation. For example, you may be asked to talk about a busy period at work which placed a lot of demands on you, or a time when you provided excellent customer service. The questions will depend on the role you’re applying for and the interviewer will try to match your experience to the job role.

    What are strengths-based interview questions?
    Strengths-based interview questions focus on the things that you’re naturally good at and enjoy doing. They help to create a natural flow of conversation between you and the interviewer. Competency-based questions on the other hand, only examine what you can do.

    If I’m successful, when will my first pay day be?
    Your first pay day depends on what date you start with D&G. If you begin before the 18th of the month, you’ll receive pay on the 28th of that month. If you start after the 18th, any days you work before the 28th will carry over into the 28th of the following month.

    FAQs: My Account

    I’ve forgotten the password to my candidate account, what do I do?
    Simply click on the Login button and then ‘Get Password’. A password reminder will be sent to you.

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