Workday Finance System Manager

For over a hundred years, Domestic & General have been a trusted provider of aftercare for millions of domestic appliances. Today, we’re the UK’s leading provider of appliance breakdown protection, developing products and services to meet your needs.

We provide protection, maintenance and support for a broad range of domestic products and consumer electronics, ranging from televisions to washing machines to boilers.

We look after 23.9 million products and, through our expert service network, we repair or replace 2.9 million appliances every year*.

It’s our mission to keep your world running by delivering a service that never lets you down.

We are actively hiring a Workday System Manager to join our Development Team and manage the day-to-day activities of our new System, Workday. You will be responsible for hands on management of Workday. You will be acting as second line support for Users and managing – third party vendors who will provide 3rd line support, and ultimately Workday who are 4th line support.

You will:

• Have overall ownership for the ongoing design, deployment, and maintenance of the Workday Finance system

• Serve as a strong consultative partner to business and functional leaders to continuously improve service delivery.

• Lead governance process, road-mapping exercises and cross-functional resource planning

• Drive the deployment of feature releases and system maintenance, ensuring requirements are met.

• Evaluate feasibility of system modifications and enhancements

• Lead the Workday support team ensuring day-to-day systems support is balanced with strategic enhancements and projects.

• Take overall accountability for data governance, security, and compliance

• Ensure up-to-date documentation of system functions, processes and capabilities.

• Develop and promote continuous learning within the support team.

Workforce Manager

For over a hundred years, Domestic & General have been a trusted provider of aftercare for millions of domestic appliances. Today, we’re the UK’s leading provider of appliance breakdown protection, developing products and services to meet your needs.

We provide protection, maintenance and support for a broad range of domestic products and consumer electronics, ranging from televisions to washing machines to boilers.

We look after 23.9 million products and, through our expert service network, we repair or replace 2.9 million appliances every year*.

It’s our mission to keep your world running by delivering a service that never lets you down.

We’re looking for a Workforce Manager to join our US Division, based in Chicago. Reporting into our Operations Director, you’ll:

• Lead the team to provide class leading service to our customers through effective workforce planning, call forecasting and agent scheduling
• Own design and delivery of schedules that meet the needs of our customers and act as a positive engager with agent staffing ·
• Own delivery to the Real Time Team including a plan set up to deliver success through meeting all planned call volumes consistently throughout a period of time
• Deliver weekly RTA process with CCM/TL’s to review performance and agree actions to improve
• Ensure all planned events are delivered via schedules at optimal times for the business and our people
• Own delivery of customer service KPI’s and investment KPI’s for our agent staffing (delivery of shrinkage model)
• Own and be an expert in our WFM technology, leading knowledge development within the business to optimize use of functionality
• Work closely with Dialler Manager and Real Time & Routing Manager to share best practices and collectively deliver outstanding customer, commercial and people results
• Serve as a SME to the Genesys cloud-based call routing platform to ensure call routing, real-time reporting and analytics and business telephony processes are implemented and maintained.

Workday Finance Functional Analyst

For over a hundred years, Domestic & General have been a trusted provider of aftercare for millions of domestic appliances. Today, we’re the UK’s leading provider of appliance breakdown protection, developing products and services to meet your needs.

We provide protection, maintenance and support for a broad range of domestic products and consumer electronics, ranging from televisions to washing machines to boilers.

We look after 23.9 million products and, through our expert service network, we repair or replace 2.9 million appliances every year*.

It’s our mission to keep your world running by delivering a service that never lets you down.

Reporting to the Workday Finance System Manager, you will be a key part of the team in charge of Workday integration at Domestic & General. The candidate will oversee existing integrations and integrating new applications and providing high level support to our internal customers. Results oriented and obsessed with Quality of Service. You will also take a lead of large data related activities (usually related to Enterprise Interface Builders) and customer report creation and amendments.

In this role, you will:

· Investigate and analyse complex technical incidents received from support and identify if root cause is data, configuration, or a technical issue

· Perform impact analysis, recommend solution(s), implement changes for issues detected in Workday custom integrations

· Identify possible performance improvements for Workday custom integrations

· Recognize patterns / re-occurrence of incidents, and propose technical and process improvements to minimize volume/ magnitude of impact

· Participate in ticket escalation meetings to discuss investigation and solution strategies

· Collaborate effectively with other Workday support specialists across modules or business areas within the greater team, and raise tickets to appropriate groups when work is out of scope of the support team’s area or application portfolio

Product Manager

Domestic & General are global experts in the care and protection of home appliances, boilers and consumer electronics. We are represented in 12 markets. The newest of which is the USA where we launched in September 2021. We have over 9 million customers and are present in 1 in 3 homes in the UK.

The Intelligent Service Product Manager is a new role that has been created to deliver a step change in how we help our customers to fix their appliances. The role will initially manage one scrum team focussed on delivering solutions to fix appliances without an engineer having to visit the property – an initiative we call ‘Softfix’ at Domestic & General. The end goal for this position is deliver and evolve products that utilises multiple data sources to deliver a seamless journey for customers (and non-customers) to service their appliances, using data as an input. As the limits of technology advance, we know that we need to take advantage of the growing power of generative AI to bring cutting-edge service to our customers – this role will be at the centre of defining and building these capabilities.

This is a high profile role and will require a Product Manager who’s comfortable with creating innovative products and experienced in working with a blank canvas.

We’re looking for someone who can:

• Know the customer and strive to solve their problems.
• Develop customer feedback loops and a deep understanding of user behaviour, wants and needs.
• Be accountable for progress against the defined OKRs (business outcomes)
• Own the Product strategy and roadmap, developed in conjunction with business owners
• Build and prioritise the product backlog
• Lead product discovery with cross-functional input
• Drive action throughout D&G to get products to market
• Communicate product progress and share learnings within the squad and wider business
• Work in partnership with Product Designers to design exceptional experiences
• Work with engineering and operations to ensure the product is feasible and scalable
• Validate product improvements with customer testing and work with data, marketing and financial planning teams to ensure the product is viable
• Ensure collaboration within the squad, encourage user empathy and provide business context so everyone knows why they’re building something
• Maintain deep knowledge of the business strategy and market context

Product Owner

The Company

Incredible client base, deep expertise

Over 100 years we’ve grown into the UK’s leading provider of care and protection services for consumer electronics and home appliances. We’re proud to over 9 million customers in the UK alone and operate with a global team of 2,900 people in 12 geographic markets.

We’re building the warranty platform of tomorrow

We know we can’t rest on our laurels. We aim to power the next phase of growth by creating the most advanced, best-in-class tech platform in the field. Ultimately our mission is to transform D&G into a truly tech-led business.

Be at the forefront of our product-led transformation

You’ll be joining a delivery-focussed team that supports bravery and encourages you to challenge yourself. We want you to be daring and bold with your ideas, and we don’t criticise or judge failure – if can roll your sleeves up and keep trying, we’re behind you. Our product teams stay close to their products as they evolve from those initial brainstorms through to go-live and beyond. We want you to take ownership and feel that reward as your work reaches the hands of our customers.

The Team

The Client Experience team are a fast-paced and brand-new team, responsible for creating an amazing experience for our Retail and Manufacturer partners as they integrate the sales of our propositions in their stores, on their websites and in their call centres. The volume of customers in these channels is very large so even the smallest improvement in attachment rates makes a huge difference in sales volume.

The Role

The Product Owner is the Client Experience Team’s eyes and ears in the wider D&G business. By continuously researching and exploring the business landscape they capture requirements, understand & map existing processes, and transmit crystal-clear user stories to the development teams.

They understand the vision, make tactical prioritisation calls, and lead the team with energy and clarity of focus.

An eye for detail and exceptional communication skills will be vital assets as you interview stakeholders, distil clarity from complexity, and design the to-be state of fundamental processes.

We’re looking for someone who can:

• Lead the requirements definition & refinement for Client Experience product development initiatives,
• Work collaboratively with the Product Manager, development team, and business stakeholders to clearly communicate product requirements through precise User Story articulation,
• Support the development team with requirements clarification during build ensuring an aligned single product vision,
• Be responsible for researching and mapping the “as-is” and “to-be” state of relevant business process that can be used to clearly identify gaps, required change, associated impact and help determine product design and feature priorities,
• Lead interviews and confidently facilitates meetings with key stakeholders as needed to derive and validate business requirements and process models,
• Make product decisions and prioritisation at the tactical level, balancing competing priorities
• Guide the team in recommending process/design options that align with existing systems and standards implemented within D&G.

Real Time Analyst

Location: Nationwide

Salary: £23,500 per year (pro-rata)

Contract Type: 6 Month Fixed Term Contract

Closing Date: 11th June 2023

Hours: 35 hours per week Monday to Sunday 8-8 fully flex

We have an exciting opportunity for a Real Time Analyst to join our Planning & Performance Department here at Domestic & General. Reporting to the Real-Time Team Leader, you will play a vital role in supporting the business with its objective to deliver essential customer service performance through managing routing, skilling, scheduling and adherence in a real time arena

As a Real-Time Analyst, you will work closely with the Planning Performance team and the operations to lead multiple strategies through the Real-Time delivery phase.

Key role responsibilities:

• Stakeholder Relationships: Build and maintain effective and authentic working relationships with Operational Partners, identify and remove causes of conflict and help foster a one-team approach to service delivery

• Teamwork: Build and maintain working relationships with colleagues in PDMI to ensure accuracy of work and a framework for feeding back issues into the planning cycle.

• Effective Communication: ensure all relevant information is briefed to the appropriate department in a timely manner. Deliver messages, whether positive or challenging in a constructive manner.

Other responsibilities:

• Deliver optimal on the day customer service performance through managing routing, skilling, scheduling and adherence in a real time arena

• Ensure feedback provided to Operations and Workforce Management Team where barriers prevented strong performance

• Identify and effectively articulate periods where expected staffing levels vary from requirements and work with Operational Contacts to agree actions to close variances promptly to reduce any Customer and/or financial impact.

• Work with Operation to react to on the day changes in staffing levels to effectively close any gaps that open due to increased absence etc.

• Working with Operational partners to ensure best use of idle time to schedule known learning and other off phone tasks.

• Ensure 100% of agent “investment” time is delivered and where events are cancelled in favour of customer service, ensure rescheduling takes place

• Maintain a real-time view of agent activity vs schedule vs volumes and co-ordinate action between Bridge Team and Operations to drive optimal daily performance

• Maintain daily diary of events/actions to play back on daily basis into Morning Service Review with Workforce Team

Skills and experience required:

• Ability to respond quickly to deadlines
• Effective and confident communicator at all levels
• Attention to detail
• Strong analytical skills
• Results driven
• Fundamentals of contact centre management
• Knowledge of shrinkage models
• Experience of working directly in contact centre environments

Desirable:

• Experienced in capacity planning processes and concepts
• Good Knowledge of Injixo/Q story
• Experienced in using Telephony systems & Excel

We offer lots of great benefits! Some of which include:

• Competitive salary and annual discretionary bonus
• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
• Training opportunities as well as clearly defined career progression
• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
• Attractive company pension scheme
• Life assurance – employer funded cover of 4x basic salary
• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:
• • Salary Finance – access to savings and borrowing through payroll
  • Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
  • Travel Loans – interest free loans to help spread the cost of annual travel tickets
  • Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
  • Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes

• OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
• Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

.

Senior Underwriting & Commercial Finance Analyst

Senior Underwriting & Commercial Finance Analyst

Location: Hybrid – with visits to our office in Wimbledon as and when required

Salary: Competitive

Contract Type: Permanent, full time

We have an exciting opportunity for an Senior Underwriting & Commercial Finance Analyst to join our Underwriting team here at Domestic & General. Reporting into one of the Underwriting Managers, you will play a vital role in maximising profitability, exceeding internal budgets for our warranty business across several major global accounts.

As a Senior Underwriting Analyst, you will forecast and manage the profitability of new and existing lines of warranty business across corporate and consumer products. Your involvement will have a direct impact on the profitable growth of our organisation as you work across a diverse array of business sectors. Operating within a fast growing and dynamic business, the role contributes directly to the profitable growth of the organisation.

Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

Key role responsibilities:

• Managing a portfolio of warranty products and accounts
• Setting viable pricing and commission structures for new and existing warranty business
• Ensuring the pricing, commercial arrangements and product design of warranty business delivers against cost and target margins, through accurate costing and modelling
• Producing long-term financial forecasts and cash flows, including investment appraisal analysis
• Assessing and advising on warranty product risk
• Presenting commercial propositions to senior management and external clients
• Liaising with all commercial areas of the D&G business to deliver profitable warranty products
• Applying appropriate regulatory requirements including GDPR
• Developing and delivering creative solutions to complex warranty design problems

About You:

To be successful in this role, you will have:

• Graduated with a numerical degree level
• Strong analytical problem-solving and interpersonal skills
• Ability to work in a fast and agile environment
• Proactive work ethic and commercial acumen
• Excellent numeracy and excel skills
• Excellent attention to detail
• Capable of using a large data set analysis
• Knowledge of financial & commercial modelling as well as budgeting and forecasting
• Confidence in building relationships with different level stakeholders across the business
• Some experience using SQL would be ideal but not essential
• Experience with Extended Warranty Products is beneficial however not essential

We offer lots of great benefits! Some of which include:

• Competitive salary and annual discretionary bonus
• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
• Training opportunities as well as clearly defined career progression
• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
• Attractive company pension scheme
• Life assurance – employer funded cover of 4x basic salary
• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:

• Salary Finance – access to savings and borrowing through payroll
• Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
• Travel Loans – interest free loans to help spread the cost of annual travel tickets
• Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000

• Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
• Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers
• OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help

Pricing Analyst

Pricing Analyst

Location: Flexible working with visits to our office in Wimbledon as and when required

Salary: Competitive

Contract Type: Permanent

We have an exciting opportunity for a Pricing Analyst to join our Data Science team here at Domestic & General. Reporting into the Data Science Manager you will play a key role in ensuring the successful delivery of the company’s data science strategy across a high-volume product portfolio. They will work as part of a Data Science team to deliver in depth analysis on the pricing strategy as well as finding new areas of opportunity using data.

Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

Key role responsibilities:

• Deliver key reporting for pricing to ensure that business objectives are being delivered.
• Forecasting outputs of optimization strategies and identifying key areas of improvement.
• Capable of analysing, communicate and explain pricing recommendations in a clear way that will influence key stakeholders from across the business.
• Be able to implement suggested pricing changes once approved by the organisation.
• Ensure that pricing recommendations result in customers being treated fairly.
• Identifying and understanding pricing trends and communicating this information to the wider team.
• Evolve and continuously improve pricing reporting, analysis and insight.

Skills and experience required:

• Experienced at using price optimisation software such as Earnix.
• Insurance or financial service pricing experience or similar product lines, across various distribution channels.
• Previous analytics experience
• High level of numerical accuracy and attention to detail.
• Able to explain complex pricing data to non-technical colleagues clearly.
• Understanding and ability to actively implement statistical tests and analyses, coding, and automation techniques for efficient analysis.
• Identifying and understanding pricing trends and communicating this information to the wider team.
• Evolve and continuously improve pricing reporting, analysis and insight.
• Strong understanding of pricing models, optimisation and price elasticity.
• Able to deliver against tight and changing deadlines and priorities.
• Effective collaborator.
• Takes accountability and ownership.

Desirable:

• Exceptional presentation skills.
• Excellent at data wrangling and relationship management.
• Innovative and pragmatic problem solver.
• Understanding of machine learning and data science.
• Working in a fast-paced, agile environment

We offer lots of great benefits! Some of which include:

• Competitive salary and annual discretionary bonus
• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
• Training opportunities as well as clearly defined career progression
• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
• Attractive company pension scheme
• Life assurance – employer funded cover of 4x basic salary
• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:

• Salary Finance – access to savings and borrowing through payroll
• Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
• Travel Loans – interest free loans to help spread the cost of annual travel tickets
• Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000

• Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
• OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
• Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

Commercial Marketing & Delivery Executive

Location: Flexible working with visits to our office in Wimbledon as and when required.

Contract Type: Permanent

Hours: Full time (35 hours per week)

We are excited to announce that we are on the lookout for a Commercial & Marketing Delivery Executive, to join our Commercial Delivery team.

Reporting to a Senior Commercial Delivery Manager, as part of the Commercial Delivery team, this role will support the execution of the operational plan across key Inbound routes to market. The successful candidate will be highly collaborative and work closely with our contact centre operation, to ensure BAU performance is optimised, acting as an action co-ordinator, and supporting the imbedding of change initiatives.

About the role:

• Support the delivery of sales budgets, monitoring performance against KPIs. Proactively driving performance for your area of ownership.
• Provide insight into routes to market, and report monthly on performance- analysing delivery, keeping key stakeholders updated about performance and progress against key initiatives.
• Attend regular performance meetings with the operational teams.
• Work closely with the contact centre, to ensure that sales conversion targets are achieved.
• Ensure operational teams have the correct products available.
• Monitor cancellation rates, and work with Operations to enhance net result through minimising cancellations.
• Collaborate with key stakeholders across D&G.
• Conduct regular call listening to assess call quality and identify any areas for potential improvement from a sales perspective.
• Utilise available MI to identify trends in performance.
• Consider best practice activity from other D&G routes to market and how that could be applied.
• Create Action Plan to drive performance on relevant routes to market.
• Provide a post-launch analysis of any change implemented to highlight the impact of the change, and identify ways of further refining the activity.

About You:

This role will suit candidates with a background in commercial account management, that includes elements of data analysis to successfully implement change.

In addition, you will have:

• Ability to build effective stakeholder relationships across all levels and business functions.
• Experience in a busy, commercially focused environment.
• Track record of delivering performance against budget.
• Stakeholder management experience.
• Strong analytical and numerical skills.
• Strong written and verbal communication.
• Excellent attention to detail.
• Good business and commercial awareness.

In addition to the above, you’ll also used to working in a fast paced, agile team environment, who can deliver against tight and changing deadlines and priorities. You’ll be an effective team player with working knowledge of contact centre, data management, and direct marketing.

This is a fantastic opportunity to be part of a high performing team whilst playing a crucial role within our Commercial Delivery function. You’ll be encouraged to stretch and challenge yourself within a dynamic environment whilst being innovative, looking for new ways of working.

In return, we offer:

• Competitive salary and discretionary bonus
• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
• Training opportunities as well as clearly defined career progression
• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
• Attractive company pension scheme
• Life assurance – employer funded cover of 4x basic salary
• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:

• Salary Finance – access to savings and borrowing through payroll
• Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
• Travel Loans – interest free loans to help spread the cost of annual travel tickets
• Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000

• Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
• Employee discounts – access to discounted Sky TV and mobile packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Customer Sales Advisor - Outbound Manchester (Remote)

Early applications encouraged with a start date of 19th June 2023

Are you based in Greater Manchester?

Are you a natural-born salesperson?
Do you always put your customers first?
Want to work for a great company with amazing benefits?
If it’s a YES, YES, and YES you should join us as a Customer Sales Advisor.

Who are we?

We’re Domestic & General (D&G), a proud partner to many leading manufacturer and retail brands worldwide, providing appliance breakdown protection. Basically, if someone’s fridge, dishwasher or even their boiler breaks down, they can rely on us to sort it out. In the UK alone, almost 9 million customers do.

Right now, we’re recruiting Customer Sales Advisors — a role that offers a great work-life balance, with some excellent employee benefits.

What will you be doing?

• You’ll be calling our customers to check their appliances are covered
• Using your wit, charm and best sales patter to upsell our products
• Building rapport with our customers and getting to know their needs
• Helping each customer find the protection package for them

Don’t worry, we’re not about throwing you in at the deep end. We’ll help you find your feet with a two-week training programme.

You’ll learn our systems, meet your colleagues, hone your sales technique, and love talking to our amazing customers.

So, what do we need from you?

• A solid background in targeted sales.
• Ideally, you’ll have some experience of working alone or in a home-based role.
• Excellent attention to detail. Our customers mean a great deal to us, so want to get things right first time.
• Great communication skills to build relationships and listen to our customers.
• You’ll be a team player dedicated to providing the best customer experience.
• You’ll be calm, cool, and relaxed; able to juggle tasks while working quickly.

Sound good? There’s more…

• It’s remote, so if you have the space to work at home, you don’t even need to leave the house. We’ll provide the equipment. You’ll just need to have broadband access.
• If you live near to one of our offices, you can mix things up a little and work between the two if you like.
• You’ll work Monday – Thursday: 10:30 – 19:00. Fridays it’s 09:00 – 17:30. Then you’re free to let your hair down for the weekend.
• You’ll get two 15-minute breaks and half an hour for lunch.

So, what are these benefits?

• Full training – with clear career progression opportunities.
• Regular incentives – with some pretty great prizes.
• Sales bonuses – each month you’ll get the chance to earn some extra take home pay.
• Annual leave – 33 days (including bank holidays).
• A free annual D&G protection plan – we want you to see how great the product you’re selling is. There are discounted rates for family and friends too.
• Employee assistance programme – free support and advice on relationships, physical and mental health, financial assistance and more.
• Health and wellbeing – discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.
• Pension scheme – matched employer contributions up to 5% of basic salary
• Life assurance – employer funded cover of 4x basic salary.
• Employee discounts – access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers.
• And many more benefits – including travel loans, car leasing and Cycle to Work and Salary Finance schemes.

We really couldn’t sell this anymore if we tried. That’s your job. Or at least it could be. Get your application in now and join us as a Customer Sales Advisor.