Customer Sales Advisor - Retentions (Remote & Hybrid)

Salary: £24,500 per year plus OTE £6000 per annum
Contract: Permanent, full time with a fixed weekly shift pattern
Location: REMOTE – working from home

Are you a natural-born salesperson and have targeted sales experience?

Do you always put your customers first?

Want to work for a great company with amazing benefits?

If it’s a YES, YES, and YES you should join us as a Customer Sales Advisor.

Start date: 21 July

Who we are

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK. Right now, we’re recruiting Customer Sales Advisors for our Retention department in a role that offers great work life balance plus a flexible and engaging onboarding experience.

The role you’ll do

As a Customer Sales Advisor in our Retentions team, you’ll be the first of call for customers who are renewing or cancelling their plans. Day-to-day, you’ll:

• Use your brilliant sales and customer service skills to suggest other products that give added peace of mind.
• Share the features and benefits of protection products to help customers find the one that’s right for them. 
• Build rapport with customers, get to know their individual needs and put their interests first, so they continue their protection with us.

Sound good? There’s more…

• You can work fully remotely if you choose. We’ll provide all the equipment you need to work from home, you’ll just need to have broadband access. 
• Alternatively, if you live within a commutable distance from our Nottingham office you can work on a hybrid basis. We’ve just opened a brand new office right next to the train station. You’ll enjoy a state of the art working environment where you can collaborate with colleagues and receive hands on support. 
• You will work 37.5 hours per week and receive £24,500 per annum with competitive OTE commission on top.

What else to expect:

• In a 5-week training programme you’ll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience.
• You’ll work a flexible 37.5-hour shift across the following hours: Monday – Friday: 08:00 – 20:00, Saturdays: 08:00 – 18:00 and Sundays: 09:00 – 18:00.
• You will be required to work 2 x Saturdays in every 5. On these weeks you will have an allocated day off during that week.
• Joining as one of our Customer Sales Advisors, you will receive extensive training and support allowing you to develop your sales expertise. You will have excellent progression potential at D&G, with opportunities to progress into career pathways across many areas such as HR, Tech, Finance and Marketing. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.

The experience and skills you need

• A solid background in targeted sales.
• A driven mindset with strong sales skills and a love for hitting targets
• Proven experience of working autonomously or in a home-based position
• Great communication skills – you’re at ease building rapport, listening to customers and demonstrating empathy when needed
• A team player committed to creating an excellent customer experience
• Unflappable and resilient attitude to juggle tasks and bounce back quickly

So, what are these benefits?

• Full training – with clear career progression opportunities.
• Regular incentives – with some pretty great prizes.
• Sales bonuses – each month you’ll get the chance to earn some extra take-home pay.
• Annual leave – 33 days (including bank holidays).
• A free annual D&G protection plan – we want you to see how great the product you’re selling is. There are discounted rates for family and friends too.
• Employee assistance programme – free support and advice on relationships, physical and mental health, financial assistance and more.
• Health and wellbeing – discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.
• Pension scheme – matched employer contributions up to 5% of basic salary
• Life assurance – employer funded cover of 4x basic salary.
• Employee discounts – access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers.
• And many more benefits – including travel loans, car leasing and Cycle to Work and Salary Finance schemes.

We really couldn’t sell this anymore if we tried. That’s your job. Or at least it could be. Get your application in now and join us in the Retentions department. 

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Customer Sales Advisor - Sky Outbound

Salary: £24,500 per year plus OTE £7,000 per annum
Contract: Permanent, full time with a fixed weekly shift pattern
Location: REMOTE – working from home

Are you a natural-born salesperson and have targeted sales experience?

Do you always put your customers first?

Want to work for a great company with amazing benefits?

If it’s a YES, YES, and YES you should join us as a Customer Sales Advisor.

Start date: 7 July 2025

Who we are

We’re Domestic & General (D&G), a proud partner to many leading manufacturer and retail brands worldwide, providing appliance breakdown protection.

Essentially, if someone’s fridge, dishwasher or even their boiler breaks down, they can rely on us to sort it out. In the UK alone, almost 9 million customers do.

Right now, we’re recruiting Customer Sales Advisors for our Sky Outbound department — a role that offers a great work-life balance, in a fun environment with some excellent employee benefits.

The role you’ll do

• You’ll be an ambassador for the market-leading Sky brand
• Making warm outbound sales calls to Sky customers to sell our protection
• Using your communication skills and knowledge to share the product benefits
• Building rapport with our customers and getting to know their needs
• Helping each customer find the right solution for them  

Don’t worry, we’re not about throwing you in at the deep end. We’ll help you find your feet with a three-week training programme.

You’ll learn our systems, meet your colleagues, hone your sales technique, and love talking to our amazing customers.

Salary

• A highly competitive 24,500 basic salary.
• Average Bonus Earnings of £7,000 per annum, earned through a combination of strong sales performance, excellent customer service and call quality.
• For all our Agents, we ensure the salary and bonus opportunity are balanced and for our highest performing Agents there is an opportunity to earn higher rates of salary and additional bonus based on performance.

So, what do we need from you?

• A solid background in targeted sales.
• Ideally, you’ll have some experience of working alone or in a home-based role.
• Excellent attention to detail. Our customers mean a great deal to us, so want to get things right first time.
• Great communication skills to build relationships and listen to our customers.
• You’ll be a team player dedicated to providing the best customer experience.
• You’ll be calm, cool, and relaxed; able to juggle tasks while working quickly.

Sound good? There’s more…

• It’s remote, so if you have the space to work at home, you don’t even need to leave the house. We’ll provide the equipment. You’ll just need to have broadband access.
• If you live near to one of our offices, you can mix things up a little and work between the two if you like.
• You’ll work a flexible 37.5-hour shift between these opening hours:

• Two weeks of Monday: 10:00 – 18:30, Tuesday to Thursday: 09:30 – 18:30. Friday it’s an early finish: 09:30 – 16:00
• Two weeks of Monday: 10:30 – 19:00, Tuesday to Thursday: 10:00 – 19:00, Friday it’s an early finish: 09:30 – 16:00
• Joining as one of our Customer Sales Advisor, you will receive extensive training and support allowing you to develop your sales expertise. You will have excellent progression potential at D&G, with opportunities to progress into career pathways across many areas such as HR, Tech, Finance and Marketing. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.

So, what are these benefits?

• Free Sky TV
• Full training – with clear career progression opportunities.
• Regular incentives – with some pretty great prizes.
• Sales bonuses – each month you’ll get the chance to earn some extra take home pay.
• Annual leave – 33 days (including bank holidays).
• A free annual D&G protection plan – we want you to see how great the product you’re selling is. There are discounted rates for family and friends too.
• Employee assistance programme – free support and advice on relationships, physical and mental health, financial assistance and more.
• Health and wellbeing – discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.
• Pension scheme – matched employer contributions up to 5% of basic salary
• Life assurance – employer funded cover of 4x basic salary.
• Employee discounts – access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers.
• And many more benefits – including travel loans, car leasing and Cycle to Work and Salary Finance schemes.

We really couldn’t sell this anymore if we tried. That’s your job. Or at least it could be. Get your application in now and join us as a Customer Sales Advisor.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Vendor Manager

Vendor Manager (USA)

Location: Remote

Salary: Competitive

Contract Type: Permanent

Closing Date: Friday 6th June 2025

As we continue to grow and evolve, we’re looking for a proactive and commercially astute Vendor Manager to join our Operations team and play a pivotal role in driving performance and culture across our global BPO network.

This is a high-impact role where you’ll work closely with our internal teams and external partners to ensure the successful delivery of KPIs and sales outcomes — all while ensuring a seamless customer experience and strong alignment with D&G values.

Key Responsibilities:

• Manage BPO performance with accountability for key contact center metrics including: Cost, SLAs, AHT, Sales, CSAT, NPS, Quality, Retention and similar performance indicators.

• Serve as the main point of contact for vendor escalations and identify real and potential problems, provide resolutions, alternate solutions, and risk mitigation plans

• Effectively evaluate performance and proactively provide feedback to vendors to increase performance and customer satisfaction.

• Manage performance and mitigate risk of KPI misses.  Monitor reports and help to identify new report opportunities to support driving the business forward.  Support building the weekly trade pack for the US operation.

• Identify potential risk, implement key controls and measures to ensure performance objectives are achieved.

• Collaborate with executive leaders in establishing appropriate contractual terms. 

• Facilitate cross functional communication and work effort between business stakeholders. 

• Identify improvement opportunities that will help increase sales/efficiency by identifying any gaps in the process/technology/data/performance.

• Audit vendor invoices and ensure they are billed according to contractual agreement.

• Closely monitor forecasted staffing requirements and BPO attrition levels.

• Work with training teams to launch ongoing and new client training initiatives. 

• Present and recommend improvement opportunities for process and application based on agent feedback and call listening/side by side

About you:

You’ll be a confident and experienced leader who can thrive in a fast-paced environment. With a strong background in contact centre operations, you’ll bring the analytical mindset, communication skills and commercial acumen needed to get the best from our vendor partners.

We’re looking for someone with:

• 3–5 years’ experience in a contact centre leadership role, ideally with vendor/BPO exposure.

• A track record of meeting and exceeding performance KPIs and sales conversion targets.

• Evidence of driving motivation within a team working with solid and dotted line reports. 

• Strong analytical skills with experience using data to drive decision-making.

• Excellent communication skills and the ability to build relationships at all levels, including C-suite.

• Experience in report writing and delivering compelling business presentations.

• A proactive approach to identifying opportunities, solving problems and managing risk.

• The ability to work effectively in a dynamic, fast-changing environment.

• Proven experience managing cost in line with budget expectations.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Sales Agent OBTM Portugal

Job summary:

• D&G’s purpose is to make the world a better place, one repair at a time with a mission to keep or customer’s world running. You will be responsible for delivering an excellent experience to our customers first time, every time using all skills & knowledge in order resolve queries effectively. Engaging with all customers to draw their attention to other suitable products available that could improve their customer experience and create a sales opportunity where appropriate. You will deal with a variety of different customer call types as required to suit the business & customer needs. You will have ownership of your customer’s experience and will, as appropriate, feedback to improve the journey in a positive & ethical way in line with our processes, value & behaviours.

Key Responsibilities:

• Take responsibility for own personal development, driving performance through excellent knowledge and skills.
• Acting positively on feedback and showing a can-do attitude. (e.g, use coaching session feedback to develop, use knowledge base system as required).
• Deal with customer queries and complaints right first time in the most efficient and helpful manner, whilst remaining focussed on resolving the primary reason for the customer contact.
• Ensure your knowledge of products, processes and systems are up to date and customer records are accurately maintained.
• Adhering to all regulatory requirements consistently when interacting with customers, act on any feedback received appropriately and ensure all customers are treated fairly.
• Understand expectations of the role and ensure that feedback from the customer experience is shared appropriately to contribute to continuous improvement of the customer journey and achievement of KPIs.
• Display role model behaviours, live & breath our core values whilst encouraging others to do the same.
• Identify and pursue sales opportunities that will improve the customer experience and add commercial value to the business, striving to achieve performance targets.
• Ensure that any commitments made to customer or colleague are fulfilled within agreed timescales.
• Ability to hold quality conversations that drive positive customer outcomes, demonstrating an adaptive approach to customer service. Ensuring each customer feels valued and that our processes reflect this, providing feedback where this is lacking.
• Actively wants to enhance the success of the team, by working with colleagues in a fun and supportive way. Embodies the company values alongside an understanding of adherence and KPIs.
• Supporting the team and wider functions to succeed by sharing knowledge and proactively looking for ways to improve the customer journey, and personal competency, providing feedback in a solution-focussed manner.
• Expected levels of attendance and punctuality meet company guidelines.

Systems Knowledge:

PC literate, with the ability to multitask & navigate multiple systems at any one time. Competent with Microsoft teams & office programs.

PERSON SPECIFICATION:

Skills:

Essential

• Excellent communication skills with the ability to adapt tone and pace as required.
• Ability to multi-task and adapt to change as and when required.
• Solution focussed.
• Sales/negotiation skills.
• Take on & act upon feedback.

Desirable

• Ability to drive high quality sales appropriately.
• Able to sell compliantly adhering to verification guidelines.
• Ability to work within regulatory guidelines offering excellent customer service.
• Familiar with using an outbound dialler to facilitate calls. (OB only)

Knowledge:

Essential

• Understanding of excellent customer service delivery factors that enable sales.
• Portuguese native

Desirable

• Understanding of First contact resolution.
• Understanding of up-selling & cross-selling.
• Understanding of use of contact centre computerised systems.
• Familiarisation with contact centre telephony & terminology.

Experience:

Essential

• Target driven sales experience.

Desirable

• Sales experience in contact centre environment.
• Objection & complaint handling

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Experience Day Nottingham - Inbound Sales

D&G Experience Day

On Wednesday 18th June 2025

Morning session: 10am-12pm

Afternoon session: 2pm-4pm

Are you exploring new hybrid opportunities?

Do you have a keen interest in joining the world of sales, where you can boost your income with fantastic commission opportunity?

Would you like to look inside our brand new Domestic & General building in Nottingham, and learn all about what it is like to work for us?

If so, we would like to welcome you to join us for our Experience Day!

It’s a chance to take a tour of your future office, meet a range of people across the business including managers and fellow advisors and most importantly, learn more about the role of Customer Sales Advisor.

Apply with your most up to date CV, if successful we will reach out and invite you to the morning or afternoon session based on availability.

On the day:

You will learn about D&G’s history, our company values as well as future, exciting plans for the business. You will even get to meet some of our agents, so you can really understand what your day to day working life would be like!

With our brand-new state of the art offices being situated right next to the train station we are easily accessible.

Who are we?

We’re Domestic & General (D&G), a proud partner to many leading manufacturer and retail brands worldwide, providing appliance breakdown protection. Basically, if someone’s fridge, dishwasher or even their boiler breaks down, they can rely on us to sort it out. In the UK alone, almost 9 million customers do.

What will you be doing if you then join us as a Customer Sales Advisor?

• Act as the first point of contact for customers who need help.
• Assist customers calling to register their appliances.
• Use your wit, charm and best sales patter to upsell our products.
• Build rapport with our customers and get to know their needs.
• Help each customer find the best protection package for them.  

So, what do we need from you?

• Previous experience in fast paced environments such as Sales, Customer Services, Hospitality and Retail
• You will be a brilliant communicator and an excellent listener, with the ability to make recommendations based on what customers talk to you about.
• Excellent attention to detail. Our customers mean a great deal to us, so want to get things right first time.
• You’ll be a team player dedicated to providing the best customer experience.
• You’ll be calm, cool, and relaxed; able to juggle tasks while working quickly.

Sound good? There’s more… 

• The position is hybrid, so you will spend some days in the office and the rest of the time you can work at home. You’ll just need to have broadband access. We have a flexible WFH policy which allows for greater work life balance. 
• You’ll work a flexible 37.5-hour shift across the following hours: Monday – Friday: 08:00 – 20:00, Saturdays: 08:00 – 18:00 and Sundays: 09:00 – 18:00.

What are these benefits?

• A starting salary of £24,500 per year + average bonus earning potential which varies between department
• Full training – with clear career progression opportunities.
• Regular incentives – with some pretty great prizes.
• Sales bonuses – each month you’ll get the chance to earn some extra take-home pay.
• Annual leave – 33 days (including bank holidays).
• A free annual D&G protection plan – we want you to see how great the product you’re selling is. There are discounted rates for family and friends too.
• Employee assistance programme – free support and advice on relationships, physical and mental health, financial assistance and more.
• Health and wellbeing – discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.
• Pension scheme – matched employer contributions up to 5% of basic salary
• Life assurance – employer funded cover of 4x basic salary.
• Employee discounts – access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Senior Commercial Finance Analyst

Senior Commercial Finance Analyst

Location: Hybrid ways of working with visits to our office in Wimbledon as and when required.

Salary: Competitive

Contract Type: Permanent.

We have an excellent opportunity for a self-motivated and hardworking individual to join our Commercial Finance team as a Senior Commercial Finance Analyst.

The successful individual will report into one of the Commercial Finance Managers and will gain excellent exposure to the work the team does from the outset. As a team we are responsible for ensuring the global business is profitable, taking ownership of and monitoring individual accounts.

We are involved in most things that go through the business, at one stage or another, and this brings plenty of opportunities into our team with varying scopes.

This role will provide you with a huge amount of financial services experience in a fast paced, inclusive, and supportive environment.   

Key Responsibilities:

• Managing a portfolio of warranty products and client accounts.

• Ensuring the pricing, commercial arrangements and product design of warranty business delivers against cost and target margins, through accurate costing and modelling.

• Analysing financial and performance data to understand issues and propose solutions to optimise performance.

• Producing long-term financial forecasts and cash flows, including investment appraisal analysis.

• Presenting commercial propositions to senior management and external clients.

• Liaising with all commercial areas of the D&G business to deliver profitable warranty products.

• Assessing and advising on warranty product risk.

• Applying appropriate regulatory requirements including GDPR.

• Developing and delivering creative solutions to complex warranty design problems.

• Able to solve complex warranty, system, and operational problems.

Skills and experience required:

To be successful in this role, you will have:

• Excellent business acumen

• Strong numeracy skills

• Strong analytical, problem solving and logical thinking skills.

• Excellent verbal and written communication skills to communicate complex matters in simple, understandable terms.

• Strong interpersonal skills / stakeholder management

• Excellent attention to detail

We offer lots of great benefits! Some of which include: 

• Competitive salary and annual discretionary bonus

• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave

• Training opportunities as well as clearly defined career progression

• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more.  Cover also includes unlimited access to a 24/7 virtual GP service

• Attractive company pension scheme

• Life assurance – employer funded cover of 4x basic salary

• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:

• Salary Finance – access to savings and borrowing through payroll

• Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles

• Travel Loans – interest free loans to help spread the cost of annual travel tickets

• Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000

• Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes

• OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.

• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues

• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends

• Employee discounts – with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Senior MI Analyst

Role Title: Senior MI Analyst

Location: Wimbledon (Flexible)

Salary: Competitive

Contract Type: Permanent

Reporting line: Head of Commercial MI

This is an exciting opportunity to join the Group MI department, in a transforming and growing business. The Group MI team works closely with and produces reporting throughout the business, to our clients and up to Board level, to aid business decision making and to understand performance & trends. This role requires the holder to play a key part in delivering MI solutions to the rest of the organisation on behalf of the MI team. The workload features tight deadlines and the delivery of purpose-built analyses. This role will suit an individual that is looking for a challenging role that will have a high impact at the heart of business matters.

Domestic & General is a company with an ambitious future.  We are expanding our horizons and entering new markets, and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

Key responsibilities:

• Develop and deliver MI solutions to meet the defined needs of key stakeholders across a range of technologies

• Deliver MI Solutions to agreed scope and within set timelines, always ensuring robustness and integrity

• Seek continuous improvement on quality and efficiency around Group MI processes, particularly around month end activity.

• Ensure robust control & governance around data to ensure quality of MI

• Build and maintain strong working relationships with key stakeholders across the business

• Continuously seek to learn & improve capabilities through new technology & products available or required for the MI team.

Skills and experience required:

• The ability to produce analysis from large data sets to a high standard and on time

• SQL programming / data wrangling experience 

• Knowledge of Data Bricks and PowerBI (desirable)

• Problem solver & critical thinker

• Advanced MS Office applications

• Collaborative & inclusive

• Strong decision making and judgement, escalating where appropriate.

We offer lots of great benefits! Some of which include:

• Competitive salary and annual discretionary bonus

• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave

• Training opportunities as well as clearly defined career progression

• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service

• Attractive company pension scheme

• Life assurance – employer funded cover of 4x basic salary

• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services

• Salary Finance – access to savings and borrowing through payroll

• Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehicles

• Travel Loans – interest free loans to help spread the cost of annual travel tickets

• Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000

• Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes

• OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help

• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues

• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends

• Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Customer Sales Advisor - Customer Support Sales (Remote & Hybrid)

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Learning Facilitator Lead

Learning Facilitator Lead

Location: Hybrid ways of working with visits to our office in Nottingham as and when required.

Salary: Competitive

Contract Type: Permanent.

We have a fantastic opportunity for a Learning Facilitator Lead to join our Learning and Development team here at Domestic & General.

The role will be responsible for managing a team of facilitators who deliver learning and development across the organisation. The role ensures that learning solutions are effectively implemented working in close collaboration with design lead and Learning business partners. In addition to that, it also involves augmenting and flexing resources through external vendors to meet dynamic learning needs.

Key Responsibilities:

• Learning delivery – oversee the execution of learning programs ensuring consistency and alignment with the organisation’s strategic goals, Monitor and assess the effectiveness of learning delivery, implementing improvements as needed to ensure optimal learner engagement and outcomes.   Ensure that all learning programs are culturally relevant and adapted to meet the specific needs of different regions.

• Resource augmentation and vendor management – identify select and manage external vendors to augment and flex the learning delivery team as needed ensuring seamless integration with internal resources

• Collaboration with Key stakeholders – work closely with design lead to ensure that learning content is delivered as designed and partner with learning business partners to understand the specific learning needs of different business units.

• Strategic alignment and reporting – align the delivery of learning programs with the company’s strategic objectives, ensuring that learning initiatives support overall business goals.

• Report of the effectiveness of learning delivery to the global head of learning providing insights and recommendations for CI. 

• Develop and track key performance indicators to measure the success of learning delivery initiatives 

• Quality assurance and CI – establish and maintain standards for learning delivery ensuring consistency and quality across all regions.  Implement feedback mechanisms to gather insights from learners and facilitators.  Stay up to date on the latest trends and best practices in learning delivery to ensure that the organisation remains at the forefront of effective learning practices 

• Resource Management – allocate resources effectively to support the delivery of high-priority learning programs across different regions, including managing vendor contracts 

Skills and experience required:

• Deep understanding of performance delivery and facilitation skills and adult learning theories to ensure the effective delivery of diverse learning programs on a global scale. 

• A mastery in advanced facilitation techniques, including the ability to coach and develop facilitators ensuring they are equipped to deliver content in a way that maximises engagement and learning retention across different cultural contexts.

• Cultural sensitivity – ability to adapt global learning programs to meet the specific needs of local markets while maintaining consistency with global standards.

• Global learning strategies – knowledge of global learning trends, best practices and emerging technologies that can be integrated into the organisations learning strategy to ensure it remains relevant and effective.

• Vendor and resource management – expert in selecting, negotiating with, and managing external vendors to augment internal resources

• Resource flexibility – the ability to strategically flex resources through external partners requires a sophisticated understanding of project management and budget controls, ensuring that external resources are deployed effectively without compromising on quality or consistency.

• Innovation in learning delivery – a deep understanding of innovative technologies that can be integrated into the learning strategy to future proof the organisation’s learning initiatives

• Coordination and standardisation – ability to manage learning delivery across multiple business areas and functions

We offer lots of great benefits! Some of which include: 

• Competitive salary and annual discretionary bonus

• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave

• Training opportunities as well as clearly defined career progression

• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more.  Cover also includes unlimited access to a 24/7 virtual GP service

• Attractive company pension scheme

• Life assurance – employer funded cover of 4x basic salary

• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:

• Salary Finance – access to savings and borrowing through payroll

• Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles

• Travel Loans – interest free loans to help spread the cost of annual travel tickets

• Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000

• Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes

• OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.

• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues

• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends

• Employee discounts – with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Customer Sales Advisor - Registrations

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.