Senior Payroll Advisor

  • Wimbledon
  • Competitive
  • Full Time
  • January 30, 2023
Senior Payroll Advisor

Senior Payroll Advisor

Location: Flexible working with visits to our office in Wimbledon or Brighton as and when required

Salary: Competitive

Contract Type: 12 month FTC (Maternity Cover)

We have an exciting opportunity for a Senior Payroll Advisor to join our Payroll team here at Domestic & General. Reporting into the Payroll Manager you will provide an effective payroll service for all our UK based employees by collating and processing data into SDWorx on a timely basis to ensure a clean and accurate payroll is delivered. With this role, accuracy is of the paramount importance to be able to succeed.

Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

Key role responsibilities:

  • To collate and process all payroll information throughout an employee’s lifecycle with the business.
  • Building a strong working relationship with the Reward and HR Operations team
  • Ensure compliance with both Company policies and Statutory Regulations are met.
  • Manage the payslip release day and answer any queries
  • Provide on-going training for new and current team managers in the Contact Centre to enable them to provide timely and relevant information to payroll.
  • Control of salary stops, changes and recalls – corresponding with the bank. Liaising closely with the operations
  • Preparation and set up of any off cycle payments
  • Clear understanding of Journal entries to the Workday Accounting System
  • Liaising with employees on all payroll queries and with external bodies, eg Courts, HMRC

Skills and experience required:

  • At least 2 years payroll experience
  • Knowledge of all statutory pay entitlements including SSP, SMP, SPP and AEO’s
  • Proven experience of running a full payroll cycle in a fast-paced environment
  • Excellent organizational skills and attention to detail
  • Ability to work as part of a team and individually
  • Capable of being flexible but also maintain fairness
  • Good communication skills both verbally and written

Desirable:

  • Knowledge of SDWorx would be preferable, Microsoft Excel, Word and Outlook needed.
  • Be able to perform manual payroll calculations and all Statutory calculations
  • Must be able to work under pressure and to tight deadlines

We offer lots of great benefits! Some of which include:

  • Competitive salary and annual discretionary bonus
  • 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
  • Training opportunities as well as clearly defined career progression
  • Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
  • Attractive company pension scheme
  • Life assurance – employer funded cover of 4x basic salary
  • Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:
  • Salary Finance – access to savings and borrowing through payroll
  • Travel Loans – interest free loans to help spread the cost of annual travel tickets
  • Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
  • Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
  • OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
  • Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
  • Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
  • Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

Latest Opportunities

Scrum Master

  • Wimbledon
  • Full Time
  • January 30, 2023
Scrum Master

It’s an exciting time to join Domestic and General as we continue with our digital transformation and expand into the US. To help with this growth we are looking for a Scrum Master to join our US Squads as we develop our Salesforce call centre products.

Domestic and General operate in over 12 international markets and have over 9 million customers. Our products protect customers from the cost and inconvenience of appliance breakdown by repairing or replacing key household items such as washing machines, heating, TVs, and consumer electronics.

This role is based in the UK.

The Role

As a scrum master you will help teams perform to the very highest level. You will inspire, coach, teach, and mentor two squads on their journey to Agility. Challenging the team’s ways of working and embedding a drive towards continuous improvement.

Your responsibilities will include,

  • Facilitating sprint events, stand-ups, backlog refinement, sprint planning, review & retros
  • Supporting Product Owners to ensure backlogs are well managed, refined and estimated
  • Helping teams identify and remove impediments, empowered to work outside the team to remove external impediments
  • Support teams towards self-management and deliver sprint goals
  • Help manage or eliminate external team dependencies
  • Protect the team so that they can remain focused on the Sprint goal
  • Use metrics to identify improvement opportunities

All this whilst creating a fun, inclusive working environment, where people feel safe and trust each other

Skills

  • The ability to create happy, healthy teams who live the scrum values, continually deliver sprint goals and the Product Owners vison
  • The ability to successfully challenge teams to try new approaches
  • Pro-active character who possesses the capability to move teams forward: whilst working with diverse personality types.
  • Excellent facilitation skills, able to create a positive environment and better outcomes
  • Able to embed an iterative approach to software development
  • Confidently able to articulate the different Scrum and Agile principles and values, can provide teams with clear Scrum guardrails
  • Has the skills and knowledge to ensure we take an automated approach to testing

Experience and Knowledge

  • Previous experience as a Scrum Master working with product or technical teams
  • Experience working with remote teams
  • Experience supporting multiple teams
  • Technical understanding of modern development frameworks; including CI/CD, DevOps, Cloud, test driven design

Latest Opportunities

Group Accountant (6 Month FTC)

  • Wimbledon
  • Competitive
  • Full Time
  • January 30, 2023
Group Accountant (6 Month FTC)

Group Accountant (6 month FTC)

Location: Hybrid – commuting to our head office in Wimbledon as and when required

Salary: Competitive

Contract Type: 6 month FTC

We have an exciting opportunity for a Group Accountant to join our Group Finance team here at Domestic & General. Reporting into the Head of Group Reporting and Investor Relations, you will help and assist the finance team with our company year end. The post holder will have a broad group accounting role. The company is undergoing a transition to a new general ledger (Workday) and therefore knowledge of Workday is preferred.

We operate a model of ‘everyday flexibility’ which empowers our employees to choose whether to work from the office, from home or in a hybrid way. There will be times when we all need to get together in person, but we will make sure that it is in a meaningful way and has a defined purpose.

Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

Key role responsibilities:

Internal reporting

  • Supporting with the monthly Group reporting including delivery of timely, accurate financial information
  • Supporting with the monthly Group results analysis to our PE owners and the Group CFO, clearly documenting and articulating drivers for variances to budget, key accounting judgements, and opportunities/risks to the budget for the year

External reporting

  • Production of the Group Annual Report & Accounts including project management of the Strategic Report
  • Production of subsidiary statutory accounts
  • Support with the production of technical papers for key judgement areas

Other

  • Building strong relationships with key stakeholders including the external audit team and across the business
  • Ensuring appropriate financial controls and processes are in place to ensure accurate and timely production of financial information

Assist with ad hoc finance projects and provide support to Head of Group Reporting and Investor Relations

Skills and experience required:

  • Engaging and capable of delivering clear objectives
  • Qualified ACA accountant
  • Knowledge of workings with IFRS and UK GAAP
  • Production of simple statutory accounts
  • Strong understanding of robust processes and effective controls
  • Ability to work and communicate effectively at all levels of the business including Senior Management
  • Clear written and oral communication skills
  • Confident, a self-starter, with the ability to operate in a dynamic environment both individually and as a team
  • Able to demonstrate good attention to detail, good judgment showing logical decision making
  • Able to work under pressure and meet deadlines

Desirable:

  • Previous background in Insurance accounting
  • Experience of working in regulated environment, including Solvency, strategic report preparation and project management.

We offer lots of great benefits! Some of which include:

  • Competitive salary and annual discretionary bonus
  • 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
  • Training opportunities as well as clearly defined career progression
  • Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
  • Attractive company pension scheme
  • Life assurance – employer funded cover of 4x basic salary
  • Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:
  • Salary Finance – access to savings and borrowing through payroll
  • Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
  • Travel Loans – interest free loans to help spread the cost of annual travel tickets
  • Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
  • Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
  • OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
  • Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
  • Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
  • Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

Latest Opportunities

Sales Team Leader - Whirlpool

  • Nottingham
  • £36,000 OTE
  • Full Time
  • January 30, 2023
Sales Team Leader - Whirlpool

Sales Team Leader – Whirlpool

Salary: £36,000 OTE
Contract: Permanent, full time with shift patterns between 8am-8pm, Mon-Sun
Location: Hybrid – with visits to the Nottingham office when required

Are you a highly, driven sales and people leader who has a passion for coaching and developing their teams to achieve fantastic results? Are you excited by a fast-paced and agile working environment where you can help us in our journey to achieve our vision to become a world class service organisation?

We are now excited to be recruiting Team Leaders for our inbound sales focused Whirlpool department, that will be a mix of home and office-based work.

We have changed how we recruit and onboard, so your journey with us will now be fully virtual, giving you the flexibility but still the full engaging experience that you deserve.

This is a very exciting time to join us. Our future aim? To be a company that not only provides world class sales through customer service but also embodies a culture of high sales performance, digital capabilities, reward and recognition.

Here’s what we can offer:

We are now looking for passionate and dynamic leaders, with a proven track record of leading successful teams to consistently achieve high sales performance.

  • Competitive basic salaries for our Contact Centre Team Leaders
  • Bonus OTE earnings of up to £7,400 per year with a potential of up £12,000 per annum with additional rewards, for a job well done
  • An enhanced benefit package
  • A vibrant and diverse culture that celebrates success, with a focus on quality and consistent high performance
  • Great progression and development opportunities within the contact centre and wider business

About You

To be successful in this role, you will be able to:

  • Demonstrate capability to delivering sales targets whilst providing our customers with an excellent level of service and engaging your team.
  • Target focused across all key metrics including team culture engagement scoring and customer NPS results
  • Collaborate with peers and key stakeholders to share knowledge and ideas across the business
  • Understand customer needs, with a focus on doing the right thing for our customers
  • Display role model behaviours when dealing with customer requirements
  • Focus the team on delivery and sales performance, identifying and improving through coaching areas of development
  • Be open to innovation, understanding the principles of change management and coaching others through change
  • Manage the priorities of multiple activities and stakeholders, to meet diverse and sometimes conflicting deadlines
  • Maintain a clear focus on goal achievement, confronting problems, conflicts and obstacles
  • Stay focused under pressure whilst working effectively, remaining focused on sales performance during busy periods
  • Take responsibility to manage all people related issues, clearly communicating the expectations of agents
  • Proactively call listen, conduct 121s, team meetings and huddles; setting high sales and performance standards and can immediately respond, providing solutions
  • Understand the role employee engagement plays in commercial performance and workplace culture
  • Continuously strive to enhance the culture of the business, raising the bar with the team through engagement initiatives and effective communication
  • Show a passion, drive and capability to become a leader of leaders

The Role

The role will be a mix of office and home based working, offering 37.5hrs per week on a rotational shift pattern between 8am and 8pm, Monday – Sunday.

Your team will consist of around 15 sales agents who will speak to customers about their appliances and electronic items. You’ll be supporting the team to ensure customers are provided with the most appropriate insurance protection solutions, balanced with a focus on hitting sales based kpi’s such as conversion, quality and average handling time.

Our passion, determination and ambition lead us to set ourselves more and more challenging targets, which means you’ll be constantly striving to ensure we are optimising our culture and people.

Working for us, works for you:

  • Comprehensive training with clearly defined career progression opportunities
  • Regular incentives with amazing prizes to be won
  • Annual leave – 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave
  • Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
  • Pension scheme – matched employer contributions up to 5% of basic salary
  • Life assurance – employer funded cover of 4x basic salary
  • Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:
    • Salary Finance – access to savings and borrowing through payroll
    • Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehicles
    • Travel Loans – interest free loans to help spread the cost of annual travel tickets
    • Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
  • Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
  • OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
  • Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
  • Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
  • Employee discounts – access to discounted Sky TV and mobile packages, together with a range of discounts for 100s of online and high street retailers

The culture at Domestic at General is creative, fast-moving and exciting as we’re going through a period of transformational change where customers are at the heart of everything we do… do not miss out on an opportunity to be part of both our culture and growth, apply now!

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Latest Opportunities

Customer Sales Advisor Outbound (Remote)

  • Nationwide
  • Salary: £21,500 per year + Average Bonus...
  • Full Time
  • January 30, 2023
Customer Sales Advisor Outbound (Remote)

New Year, New Start!

Join D&G in January 2023 – Customer Sales Advisor – Outbound

Competitive salary: Salary: £21,500 per year + Average Bonus Earnings of £7,200 per annum.
Contract: Permanent, full time with a fixed weekly shift pattern
Location: REMOTE – working from home

Early applications encouraged with a start date of 27th of March 2023.

Who we are

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK. Right now, we’re recruiting Customer Sales Advisors in a role that offers great work life balance plus a flexible and engaging onboarding experience.

The role you’ll do

As a Customer Sales Advisor in our busy Outbound department, you’ll get in touch with customers to make sure their appliances are protected. Day-to-day, you’ll:

  • Use your brilliant sales and communication skills to upsell products
  • Provide peace of mind by finding the right solution for every customer.
  • Build rapport with customers, get to know their individual needs and put their interests first.

What else to expect:

  • In a 2-week training programme you’ll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience.
  • You’ll work on a shift pattern where you’ll enjoy weekends off (Monday – Thursday: 10:30 – 19:00; Friday: 9:00-17:30).
  • Working from home on a remote basis.
  • You will receive two 15mins breaks plus 30mins for lunch per shift.
  • We’ll provide all the equipment you need, but you must have broadband access.

The experience and skills you need

  • A solid background in targeted sales or customer service
  • A driven mindset with strong sales skills and a love for hitting targets
  • Proven experience of working autonomously or in a home-based position
  • Great communication skills – you’re at ease building rapport, listening to customers and demonstrating empathy when needed
  • A team player committed to creating an excellent customer experience
  • Unflappable and resilient attitude to juggle tasks and bounce back quickly

Our Benefits

  • Comprehensive training with clearly defined career progression opportunities
  • Regular incentives with amazing prizes to be won
  • Annual leave – 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave
  • Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
  • Pension scheme – matched employer contributions up to 5% of basic salary
  • Life assurance – employer funded cover of 4x basic salary
  • Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:
    • Salary Finance – access to savings and borrowing through payroll
    • Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
    • Travel Loans – interest free loans to help spread the cost of annual travel tickets
    • Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
  • Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
  • OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
  • Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
  • Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
  • Employee discounts – access to discounted Sky TV and mobile packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.

Latest Opportunities

Customer Sales Advisor - Sky Outbound (Remote)

  • Nationwide
  • £21,500 per year + Average OTE Bonus Earning...
  • Full Time
  • January 30, 2023
Customer Sales Advisor - Sky Outbound (Remote)

New Year, New Start!

Join D&G in January 2023 – Customer Sales Advisor – Sky Outbound

Competitive salary: £21,500 per year + Average Bonus Earnings of £6,000 per annum and Free Sky TV!
Contract: Permanent, full time with fixed weekly shift patterns
Location: 100% Homebased, can be located anywhere in the UK!

Early applications encouraged with start dates of 13th and 20th of March 2023.

Who we are

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK. Right now, we’re recruiting Customer Sales Advisors for our Sky Outbound department – a fun environment, focused on delivering outstanding sales performance through excellent customer service.

The role you’ll do

As a Customer Sales Advisor in the Sky Outbound team, you’ll be an ambassador for the market-leading Sky brand. Day-to-day, you’ll:

  • Make outbound sales calls to Sky’s warm customer base and sell them Sky Protect products.
  • Use your expert knowledge and brilliant communication skills to share the product benefits and find the solution that’s right for customers.
  • Build rapport with customers, get to know their individual needs and put their interests first.

What else to expect:

  • In a 3-week training programme you’ll learn our systems, meet your new colleagues, perfect your sales technique and learn what makes a great customer experience.
  • This department has shift patterns based on a 37.5-hour contract, between the opening hours below.

    • Two weeks of: Monday – Thursday 11:00 – 20:00 and an early finish on a Friday working 9:30 – 16:00
    • Two week of: Monday – Thursday 09:30 – 18:30 with an early finish on a Friday working 09:30 – 16:00

  • Working from home remotely
  • We’ll provide all the equipment you need, but you must have broadband access.

The experience and skills you need

  • A solid background in targeted sales or customer service
  • A driven mindset with strong sales skills and a love for hitting targets
  • Proven experience of working autonomously or in a home-based position
  • Great communication skills – you’re at ease building rapport, listening to customers and demonstrating empathy when needed
  • A team player committed to creating an excellent customer experience
  • Unflappable and resilient attitude to juggle tasks and bounce back quickly

How you’ll be rewarded

  • Average bonus of £6,000 per year
  • 33 days’ annual leave (including bank holidays), with the option to buy 5 additional days each year
  • Save money at hundreds of retailers with our employee discounts
  • Discounted gym membership, online workout sessions, culinary classes and other fun activities
  • Regular incentives, with amazing prizes up for grabs
  • Investment in your career development through ongoing coaching and clearly defined opportunities to work towards

Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.

Latest Opportunities

Client Service Coordinator

  • Multi Site
  • £25,000 - £28,000 per year
  • Full Time
  • January 30, 2023
Client Service Coordinator

Location: Hybrid working – Wimbledon, Bedworth or Nottingham

Salary: £25,000-28,000 per year

Contract Type: Permanent – Full Time, 35hrs per week

Closing Date: 11th December 2022

The Client Service Control Team act as a support function for Service, Supply Chain & Claims (SSC), overseeing the proactive management and conclusion of investigations impacting the Client Services performance and its customers.

Our team is sharp, friendly, and up for any challenge – we’re looking for another self-starter and team player to join us!

The Vacancy:

The role of the Client Service Coordinator holds responsibility for the day-to-day management of major client and retailer accounts. This is a proactive role, which will require an in-depth knowledge of D&G client relationship strategies, with the ability to liaise at all levels both externally and internally.

In conjunction with the Client Service Managers, you will also be responsible for delivering and monitoring all client financial and repair quality key performance indicators. You’ll also offer further support in handling client projects and implementation of company strategic goals.

This is a fantastic opportunity to develop you career here at D&G!

We are looking for someone who can:

  • Support the warranty relationships with selected manufacturers / major clients to ensure the clients expectations are met in a timely manner.
  • Support the Client Manager to ensuring we are controlling and monitoring claims submissions and maintaining service quality.
  • Responsible for various queries received from each manufacturer / major client via e-mail and telephone, etc., and reply in a timely manner.
  • Assist with the developing all service-related client processes to ensure ongoing operational excellence.
  • Assist the Network and Process team to successfully deliver our new business objectives and ad hoc projects.
  • Assist with the Control and monitoring claims activity and produce and circulate to all stakeholder regular financial performance reports.
  • As and when requested participate in testing for system and process enhancements.
  • Provide support for the Client Manager with various actions arising from their client meetings and providing statistical information for future meetings.
  • Assist with the delivery and implementation of new business within the department ensuring all information is provided to the relevant teams.
  • Support the Client Manager to ensure all commercial terms are in place and functional within external departments prior to scheme launch.

The successful candidate will have:

Essential:

  • Very strong Excel, word and PowerPoint skills
  • Excellent communication skills and the ability to explain complex topics in easy to understand and concise English
  • Strong interpersonal skills and ability to deal with diverse types of people
  • Good track record of coordinating and handling projects
  • Ability to form great working relationships
  • Great problem-solving abilities
  • Manage workload and work to deadlines
  • Organisational skills and attention to detail
  • Creative & positive mindset

Our benefits:

  • Competitive salary and annual discretionary bonus
  • 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
  • Training opportunities as well as clearly defined career progression
  • Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
  • Attractive company pension scheme
  • Life assurance – employer funded cover of 4x basic salary
  • Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:
  • Salary Finance – access to savings and borrowing through payroll
  • Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehicles
  • Travel Loans – interest free loans to help spread the cost of annual travel tickets
  • Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
  • Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
  • OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
  • Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
  • Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
  • Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

Latest Opportunities

MI Business Analyst

  • Nationwide
  • Full Time
  • January 30, 2023
MI Business Analyst

Location: Flexible working with visits to our offices in Wimbledon or Nottingham.

Salary: Competitive

Contract Type: Permanent

Hours: Full time (35 hours per week)

We are excited to announce that we are on the lookout for an MI Business Analyst to join our Group MI team here at Domestic and General. As a MI Business Analyst, you will work closely with The Group MI team to produce the reporting throughout the business, to our clients and up to board level to aid business decision making and to understand performance & trends.

Reporting to the Group Head of MI, the MI Business Analyst is responsible for defining reporting & system requirements for reporting required as prioritised by the business, working closely with the MI team, business stakeholders & Tech & Change teams, to articulate requirements into logical, practical & functional documentation

About the role:

As an MI Business Analyst you will work on the projects and programmes that will consist of:

  • Aid & improve the design and implementation of a governance framework within the MI team to enable efficiency, transparency and solid stakeholder relationships.
  • Establish and maintain strong relationship with MI Dev team, Lead Business Analyst, and Scrum Master.
  • Work closely with IT colleagues & the business to define end to end reporting requirements.
  • To undertake business & systems analysis & facilitate the development and delivery of effective reporting.
  • Provide analysis skills which may include any or all of the following; qualitative & quantitative analysis, formulating initiatives, defining requirements, process design/improvement, test support and BAU transition.

About You:

This role will suit an individual that is looking for a challenging role that will have a high impact at the heart of business matters.

In addition, you will have:

  • Excellent communication and stakeholder management skills
  • Industry recognised BA qualifications (e.g. BCS International Diploma in Business Analysis) Degree or Equivalent however this is not essential
  • Strong collaboration skills demonstrating the ability to work harmoniously with all disciplines in serving our business customers
  • Advocate of Change
  • Well-developed analytical thinking & problem-solving skills.
  • Practical Skills of Systems Thinking
  • Good business analysis techniques, including analysis documentation & diagrams
  • Ability to use Agile and Waterfall development methodologies
  • Knowledge of KPI’s/KRI’s, OKR’s, dashboards and scorecards
  • Experienced in working with reporting systems relating to migration or transformation

In addition to the above, you’ll also be used to working in a fast paced, agile team environment, who can deliver against tight and changing deadlines and priorities. You’ll be an effective team player with working knowledge of contact centre, data management, KPI’s and dashboards.

This is a fantastic opportunity to be part of a high performing team whilst playing a crucial role within our MI function. You’ll be encouraged to stretch and challenge yourself within a dynamic environment whilst being innovative and look for new ways of working.

In return, we offer:

  • Competitive salary and discretionary bonus
  • 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
  • Training opportunities as well as clearly defined career progression
  • Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
  • Attractive company pension scheme
  • Life assurance – employer funded cover of 4x basic salary
  • Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:
  • Salary Finance – access to savings and borrowing through payroll
  • Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
  • Travel Loans – interest free loans to help spread the cost of annual travel tickets
  • Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
  • Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
  • OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
  • Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
  • Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
  • Employee discounts – access to discounted Sky TV and mobile packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

The Company

For over a hundred years, Domestic & General have been a trusted provider of aftercare for millions of domestic appliances. Today, we’re the UK’s leading provider of appliance breakdown protection, developing products and services to meet your needs.

We provide protection, maintenance and support for a broad range of domestic products and consumer electronics, ranging from televisions to washing machines to boilers.

We look after 23.9 million products and, through our expert service network, we repair or replace 2.9 million appliances every year*.

It’s our mission to keep your world running by delivering a service that never lets you down.

Latest Opportunities

MI Developer

  • Wimbledon
  • Competitive
  • Full Time
  • January 30, 2023
MI Developer

Location: Flexible working with visits to our offices in Wimbledon or Nottingham.

Salary: Competitive

Contract Type: Permanent

Hours: Between the hours of 7am – 8pm, Monday – Sunday, 35hrs per week

We are excited to announce that we are on the lookout for an MI Developer to join our Group MI team here at Domestic and General. As an MI Developer, you will work closely with The Group MI team to deliver a modern MI service, which will be used by key stakeholders to help aid decision makings.

D+G is transforming into a technology-powered product business serving customers around the world. Our products and services rely heavily on compelling digital experiences for our B2B and B2C clients and customers.

About the role:

As an MI Developer you will work on the projects and programmes that will consist of:

  • Delivering an MI pipeline that provisions intelligence for all business users and applications (including operational and insight)
  • Develop, support and maintain Extract, Transform and Load (ETL) processes using MS Azure services, including SQL, Logic Apps and Data Factory to allow the business data to be standardised, in one location, and create “a single version of the truth”.
  • Working within the team to rationalise and redevelop our existing reporting suite as we move our data platform and reporting to Azure
  • Support BAU analysists with reporting suites ensuring these are delivered with a high degree of accuracy and timeliness
  • Work with colleagues within Group MI to support and repair legacy MI when issues are raised
  • Working with Operational Partners to unlock value from data
  • Deliver MI solutions to agreed scope within agreed timelines
  • Work within MI Development framework to define, design, build, test and deliver MI solutions with Stakeholder engagement and sign off at each stage
  • Keeping abreast of developments and trends in data and reporting technology
  • Continuously review current MI to ensure utilisation and rationalise/redesign where required

About You:

This role will suit an individual that is looking for a challenging role that will have a high impact at the heart of business matters.

In addition, you will have:

  • Experience using data security best practices
  • Familiar with data protection, data fidelity as well as data integrity techniques and regulation
  • Ability to work in rapid sprints with short deployment lifecycles
  • Adaptable to report writing
  • Working with business stakeholders to build and deliver modern MI
  • Knowledgeable with working with Data Engineers, Power BI, Cognos, DevOps and other engineers in a dynamic environment to promote and implement the Cloud Data Platform across D+G
  • Awareness of Agile methods and techniques
  • PPF qualifications
  • Ability to quickly explore, examine and understand complex problems and how these relate to the customer’s business

In addition to the above, you’ll also be used to working in a fast paced, agile team environment, who can deliver against tight and changing deadlines and priorities. You’ll be an effective team player with working knowledge of contact centre, data management, KPI’s and dashboards.

This is a fantastic opportunity to be part of a high performing team whilst playing a crucial role within our MI function. You’ll be encouraged to stretch and challenge yourself within a dynamic environment whilst being innovative and look for new ways of working.

In return, we offer:

  • Competitive salary and discretionary bonus
  • 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
  • Training opportunities as well as clearly defined career progression
  • Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
  • Attractive company pension scheme
  • Life assurance – employer funded cover of 4x basic salary
  • Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:
  • Salary Finance – access to savings and borrowing through payroll
  • Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
  • Travel Loans – interest free loans to help spread the cost of annual travel tickets
  • Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
  • Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
  • OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
  • Emplyee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
  • Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
  • Employee discounts – access to discounted Sky TV and mobile packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Latest Opportunities

Customer Sales Advisor - Whirlpool (Remote & Hybrid)

  • Nationwide
  • £21,500 per year + Bonus Earning Potential of...
  • Full Time
  • January 30, 2023
Customer Sales Advisor - Whirlpool (Remote & Hybrid)

New Year, New Start!

Join D&G in January 2023 – Customer Sales Advisor – Whirlpool

Location: Hybrid and remote working options available.

Start Date: 13th of March 2023 .

Contract Type: Permanent

Advert Close Date: We recruit on a rolling basis so if you are interested and wish to apply please submit your application at your earliest opportunity

Are you on the lookout for a new position that offers a mix of office and remote working? Do you want to work for a company that supports work life balance? If so, we may have the opportunity you have been looking for.

About the Role

This vacancy is in one of our inbound sales teams, meaning that you’ll be the first point of contact for customers who call in for help. You’ll receive calls from customers who will be looking to register their Whirlpool appliances. With your excellent customer service and your expert sales skills, you will give added peace of mind by up-selling other products, that customers can purchase that best suit their needs.

This department has rotational shift patterns based on a 37.5-hour contract, between the opening hours below. The Recruitment team will be happy to discuss these in more detail should you be shortlisted for telephone interview.

  • Monday – Sunday: 08:00 – 20:00

We’ll take care of providing the equipment you need before you start, but you must have broadband access.

About You

  • You will have proven experience in a home-based position or a similar role where you have worked autonomously. Previous targeted sales or customer service experience is a must.
  • A skilled and driven customer service and sales professional.
  • You’ll thrive on beating and exceeding sales targets and have strong sales skills – but you’ll always make sure that the customer’s interests come first.
  • You understand the customer’s perspective and have a natural ability to build a strong rapport and demonstrate empathy when needed through your excellent communication skills.
  • You’ll be a confident multi-tasker who can hit multiple targets whilst being resilient and show a great team spirit!

Salary & Bonuses

  • A highly competitive £21,500 basic annual salary
  • Average Earning Potential of £8,700 per annum, earned through a combination of strong sales performance, excellent customer service and call quality
  • For all our Agents, we ensure the salary and bonus opportunity are balanced and for our highest performing Agents there is an opportunity to earn higher rates of salary and additional bonus based on performance

Our Benefits

  • Comprehensive training with clearly defined career progression opportunities
  • Regular incentives with amazing prizes to be won
  • Annual leave – 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave
  • Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
  • Pension scheme – matched employer contributions up to 5% of basic salary
  • Life assurance – employer funded cover of 4x basic salary
  • Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:
    • Salary Finance – access to savings and borrowing through payroll
    • Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
    • Travel Loans – interest free loans to help spread the cost of annual travel tickets
    • Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
  • Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
  • OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
  • Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
  • Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
  • Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

Training Schedule

We offer a fantastic virtual training experience over a 3 week period. Please ensure you can commit to 3 weeks full time virtual training before you apply.

Your training will provide a rich blend of learning from our L&D team, as well as some independent e-learning, and self-reflection. You’ll start off finding out about Domestic & General’s successful history and our future vision, whilst at the same time getting to know your new colleagues! You’ll also be call listening to some of our customer calls to see what makes a great customer experience, as well as perfecting your sales ability. All systems training will be covered so you are confident working independently at home and the office.

About Us

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

We’re looking for skilled sales professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues – and you can help make it happen.

Please note you must have been in your current role for a minimum of 12 months in order to apply.

Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note that we have a thorough referencing process, which includes credit and criminal record checks.

Domestic & General work in trusted partnership and are supported by Brook Street (UK) Limited, with the recruitment process for our contact centre agents. Information collected from you in relation to your application, will be accessed by Brook Street under a strict duty of confidentiality and Brook Street will be in direct contact with you in relation to any application made.

Latest Opportunities