Customer Support Agents - U.S

  • Norwalk
  • Full Time
  • February 7, 2025
Customer Support Agents - U.S

Customer Resolutions Agent

Location: Norwalk, Connecticut – with Hybrid & Remote Options available

Salary: $22 per hour

Contract Type: Permanent, Full Time

We have a great opportunity for a Customer Resolutions Agent to join our US Contact Centre This position is customer facing and can impact customer retention by providing world class service when a repair journey has fallen short of standards. This role is vital in both maintaining and exceeding established service SLAs for warranty support.  The agent is essential to ensuring customer satisfaction while adhering to financial responsibilities of the plan T&Cs.

This role is responsible for working closely with our customers and provides resolutions to include case management, complaints, service repairs and claims, accidental damage/accessories and product replacements

As a skilled customer service resolutions agent, you’ll always make sure that the customer’s interest comes first. You understand the customer’s perspective and have a natural ability to build a strong rapport. The most successful agents champion the customer voice and pride themselves on customer satisfaction.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Key Responsibilities:

  • Ensure positive customer outcomes for escalations, complaints, service requests, product replacements
  • Be the voice of the customer by listening with empathy and acknowledging concerns
  • Adhere to KPI(s), as defined by the leadership team, to ensure departmental expectations and customer outcomes are met

Skills and experience required:

  • Prior experience in a customer resolutions or complaints handling role, with strong proven complaints handling experience
  • Confidence in decision-making, under pressure
  • Ability to work autonomously
  • High attention to detail and accuracy
  • A passion to deliver a first-class customer service
  • Enthusiasm for working in a fast-paced environment
  • Excellent communication skills
  • Strong Microsoft Office experience with Word, Excel and Powerpoint
  • Great team spirit and company culture!

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Latest Opportunities

Business Change Manager

  • Nottingham
  • Full Time
  • February 7, 2025
Business Change Manager

We are looking for a Business Change Manager to join our Transformation Team to champion best practice in organisational change management and drive improvements.

Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods.

Key Responsibilities:

  • Work with Business Owners and Product Owners to shape the solution, develop a clear vision, align and engage with Senior Leadership to enable sponsorship/buy-in to proposed approach for change.

  • Ensure all end user impacts are suitably accounted for in the change plan and interdependencies with other projects are managed.

  • Ensure risks and issues relating to change are identified, prioritised, assessed and mitigating actions are developed.

  • Communicate risks and issues relating to change adoption and benefits realisation (including briefing senior stakeholders) and escalate where appropriate.

  • Mitigate and manage people, business and technical risks. Work in partnership with the project and stakeholders to establish benefits realisation as part of all Business Change activities, from the discovery and design stage to transition into BAU.

  •  Alongside the L&D function, ensure that capability requirements associated with the project objectives are supported by a dedicated training needs analysis and respective learner pathway. The role will be responsible for overseeing the creation of a capability upskilling and adoption approach that can be deployed across each initiative to inform training delivery and evaluation, in line with agreed adoption targets/metrics.

The ideal candidate will have a deep understanding of organisational change management within complex working environments, advising others in delivery.

 

The Business Change Manager should be adaptable, with a strong ability to communicate the benefits of people and organisational change management practices within a matrix organisation.

We offer lots of great benefits! Some of which include:

  • Competitive salary and annual discretionary bonus

  • 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave

  • Training opportunities as well as clearly defined career progression

  • Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service

  • Attractive company pension scheme

  • Life assurance – employer funded cover of 4x basic salary

  • Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services

  • Salary Finance – access to savings and borrowing through payroll

  • Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles

  • Travel Loans – interest free loans to help spread the cost of annual travel tickets

  • Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000

  • Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes

  • OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help

  • Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues

  • Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends

  • Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Latest Opportunities

Beko Europe Team Leader

  • Nottingham
  • Full Time
  • February 6, 2025
Beko Europe Team Leader

Contract Type: Permanent, Full time

Location: Flexible working with visits to our office in Nottingham

Salary: £30,000- £38,000 per annum + Bonus

Closing Date: Monday 3rd Feb

Are you a highly driven sales and people leader who has a passion for coaching and developing their teams to achieve fantastic results?

Are you excited by a fast-paced and agile working environment where you can help us in our journey to achieve our vision to become a world class service organisation?

We are now excited to be recruiting an Inbound Sales Team Leader for our Beko Europe department. 

It’s a really exciting time to join us! We are a company that not only provides world class sales through customer service but also embodies a culture of high sales performance, digital capabilities, reward and recognition.

Here’s what we can offer:

We are now looking for passionate and dynamic leaders, with a proven track record of leading successful teams to consistently achieve high sales performance.

  • Competitive basic salaries for our Contact Centre Team Leaders
  • Excellent bonus potential
  • An enhanced benefit package
  • A vibrant and diverse culture that celebrates success, with a focus on quality and consistent high performance
  • Great progression and development opportunities within the contact centre and wider business

About You

To be successful in this role, you will be able to:

  • Demonstrate capability to delivering sales targets whilst providing our customers with an excellent level of service and engaging your team.
  • Target focused across all key metrics including team culture engagement scoring and customer NPS results
  • Commercially minded, you will have experience creating and maintaining a professional management culture 
  • Collaborate with peers and key stakeholders to share knowledge and ideas across the business
  • Understand customer needs, with a focus on doing the right thing for our customers
  • Display role model behaviours when dealing with customer requirements
  • Focus the team on delivery and sales performance, identifying and improving through coaching areas of development
  • Be open to innovation, understanding the principles of change management and coaching others through change
  • Manage the priorities of multiple activities and stakeholders, to meet diverse and sometimes conflicting deadlines
  • Maintain a clear focus on goal achievement, confronting problems, conflicts and obstacles
  • Stay focused under pressure whilst working effectively, remaining focused on sales performance during busy periods
  • Take responsibility to manage all people related issues, clearly communicating the expectations of agents
  • Proactively call listen, conduct 121s, team meetings and huddles; setting high sales and performance standards and can immediately respond, providing solutions
  • Understand the role employee engagement plays in commercial performance and workplace culture
  • Continuously strive to enhance the culture of the business, raising the bar with the team through engagement initiatives and effective communication
  • Show a passion, drive and capability to become a leader of leaders

The Role

The role will be a mix of office and home based working, offering 37.5hrs per week on a rotational shift pattern between 8am and 8pm, Monday – Sunday.

Your team will consist of around 15 sales agents who will speak to customers about their appliances and electronic items. You’ll be supporting the team to ensure customers are provided with the most appropriate insurance protection solutions, balanced with a focus on hitting sales based KPI’s such as conversion, quality and average handling time.

Our passion, determination and ambition lead us to set ourselves more and more challenging targets, which means you’ll be constantly striving to ensure we are optimising our culture and people.

Working for us, works for you:

  • Comprehensive training with clearly defined career progression opportunities
  • Regular incentives with amazing prizes to be won
  • Annual leave – 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave
  • Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more.  Cover also includes unlimited access to a 24/7 virtual GP service
  • Pension scheme – matched employer contributions up to 5% of basic salary
  • Life assurance – employer funded cover of 4x basic salary
  • Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:
    • Salary Finance – access to savings and borrowing through payroll
    • Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehicles
    • Travel Loans – interest free loans to help spread the cost of annual travel tickets
    • Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
  • Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
  • OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
  • Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
  • Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
  • Employee discounts – access to discounted Sky TV and mobile packages, together with a range of discounts for 100s of online and high street retailers

The culture at Domestic at General is creative, fast-moving and exciting as we’re going through a period of transformational change where customers are at the heart of everything we do… do not miss out on an opportunity to be part of both our culture and growth, apply now!

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Latest Opportunities

Senior MI Analyst

  • London
  • Full Time
  • February 5, 2025
Senior MI Analyst

Role Title: Senior MI Analyst

Location: Wimbledon (Flexible)

Salary: Competitive

Contract Type: Permanent

Reporting line: Head of Commercial MI

Closing Date: 4th December 2024

This is an exciting opportunity to join the Group MI department, in a transforming and growing business. The Group MI team works closely with and produces reporting throughout the business, to our clients and up to Board level, to aid business decision making and to understand performance & trends. This role requires the holder to play a key part in delivering MI solutions to the rest of the organisation on behalf of the MI team. The workload features tight deadlines and the delivery of purpose-built analyses. This role will suit an individual that is looking for a challenging role that will have a high impact at the heart of business matters.

Domestic & General is a company with an ambitious future.  We are expanding our horizons and entering new markets, and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

Key responsibilities:

  • Develop and deliver MI solutions to meet the defined needs of key stakeholders across a range of technologies

  • Deliver MI Solutions to agreed scope and within set timelines, always ensuring robustness and integrity

  • Seek continuous improvement on quality and efficiency around Group MI processes, particularly around month end activity.

  • Ensure robust control & governance around data to ensure quality of MI

  • Build and maintain strong working relationships with key stakeholders across the business

  • Continuously seek to learn & improve capabilities through new technology & products available or required for the MI team.

Skills and experience required:

You will already have relevant experience within an MI development / Data Analyst position with:

  • The ability to produce analysis from large data sets to a high standard and on time

  • SQL programming / data wrangling experience 

  • Knowledge of Data Bricks and PowerBI (desirable)

  • Problem solver & critical thinker

  • Advanced MS Office applications

  • Collaborative & inclusive

  • Strong decision making and judgement, escalating where appropriate.

We offer lots of great benefits! Some of which include:

  • Competitive salary and annual discretionary bonus

  • 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave

  • Training opportunities as well as clearly defined career progression

  • Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service

  • Attractive company pension scheme

  • Life assurance – employer funded cover of 4x basic salary

  • Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services

  • Salary Finance – access to savings and borrowing through payroll

  • Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehicles

  • Travel Loans – interest free loans to help spread the cost of annual travel tickets

  • Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000

  • Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes

  • OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help

  • Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues

  • Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends

  • Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Latest Opportunities

Software Engineer

  • London
  • Full Time
  • February 5, 2025
Software Engineer

We are looking for a Full Stack Software engineer on a cross-disciplinary agile team developing and supporting high quality web products for business clients.

Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

Key Responsibilities

  • Be an important contributing factor in most of the aspects of Software Development Life Cycle.
  • Working with Developers, DevOps, and Engineering teams in a dynamic environment to promote/implement “secure by design” solutions.
  • Delivering high quality code and comfortable being responsible for the quality of that code including writing enough automation to ensure it works as expected.

Skills and experience:

Required:

Frontend: React, NextJs, Cypress, CSS/SASS/SCSS, HTML5,

Backend: NodeJS, Typescript, NextJS, AWS CDK, Mocha

Other: Github Actions, Dynamo DB, Build Pipelines, Eslint/Esbuild/prettier, Design patterns, NPM

Nice to Haves:

Storybook, AWS serverless stack (Lambda/ApiGateway/Cognito)

Figma, Jest, IDE – VSCODE, Nx Monorepo, TailwindCSS, OpenAPI, Swagger, MixedPanel, ADRs, Code Documentation, Dependabot

We offer lots of great benefits! Some of which include:

  • Competitive salary and annual discretionary bonus
  • 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
  • Training opportunities as well as clearly defined career progression
  • Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
  • Attractive company pension scheme
  • Life assurance – employer funded cover of 4x basic salary
  • Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services
  • Salary Finance – access to savings and borrowing through payroll
  • Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
  • Travel Loans – interest free loans to help spread the cost of annual travel tickets
  • Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
  • Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
  • OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help
  • Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
  • Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
  • Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Latest Opportunities

Sustainability Reporting Manager

  • London
  • Full Time
  • February 4, 2025
Sustainability Reporting Manager

Role Title : Sustainability Reporting Manager

Location: Nationwide (Hybrid)

Salary: Competitive

Contract Type: Permanent

Closing Date: 4th February 2025

We have a fantastic opportunity for a Sustainability Reporting Manager to join our Strategy & Corporate Development team. This role will be fundamental to the delivery of our sustainability ambitions at Domestic & General, and to demonstrate our commit to grow responsibly as a business.

Operating at a group-level, this role will be part of a small team who lead and coordinate sustainability initiatives across the organisation. The primarily responsibility of the role-holder will be to work collaboratively with functions across the business to produce accurate, high-quality sustainability reports and disclosures – enabling internal and external stakeholders to understand the material sustainability topics we are focused on, the progress we are making in these areas and the challenges we are working to resolve.

The role-holder will act as a Sustainability/ESG subject-matter-expert, translating the complex and evolving world of sustainability and sustainable reporting in a way that builds credibility and inspires action from internal stakeholders. Beyond reporting, the role will also lead various sustainability initiatives which seek to drive positive environmental and social outcomes and contribute to long-term value creation.

Domestic & General is a company with an ambitious future.  We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

Key responsibilities:

Sustainability reporting and disclosures:

  • The project management and production of sustainability reports and ESG/climate-related disclosures. Ensuring robust, timely, auditable and transparent reporting processes

  • Data collection from internal functions and suppliers to enable consolidated sustainability and ESG reporting

  • Producing and collating engaging ESG content, working with various stakeholders to ensure this is accurate, visible and impactful (for internal and external stakeholders).

  • Researching external best practice and being proactive in bringing and implementing a best-in-class approach to sustainability reporting, regularly sharing industry trends and insights.

  • Being a point of contact for internal and external ESG queries

Strategic initiatives:

  • Support the implementation of our sustainability strategy, collaborating with internal stakeholders and teams to drive progress in line with strategic KPIs and reporting requirements

  • Creation or improvement of ESG policies and standards, working across the business to ensure these are up-to-date, understood and embedded.

  • Drafting sustainability business updates and ensuring the business is regularly updated on progress, blockers etc.

  • Completing sustainability-related ad hoc tasks as and when required

Skills and experience required:

  • Experience working across a range of ESG and sustainability topics as well as delivering high-quality sustainability disclosures in line with mandatory and/or voluntary reporting frameworks such as GRI, TCFD, SASB

  • A working understanding of upcoming ESG reporting regulations (e.g. CSRD, ISSB)

  • Proven track record of analysing qualitative and quantitative data and identifying actionable insights.

  • Project management experience

  • Ability to build strong working relationships with a wide range of stakeholders from various functions e.g. finance, operations, facilities, etc.

Beneficial but not essential:

  • Experience using or implementing ESG reporting software and/or systems as well as implementing sustainability initiatives and/or programmes

  • Expertise in developing and/or maintaining efficient, effective reporting processes

We offer lots of great benefits! Some of which include: 

  • Competitive salary and annual discretionary bonus

  • 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave

  • Training opportunities as well as clearly defined career progression

  • Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more.  Cover also includes unlimited access to a 24/7 virtual GP service

  • Attractive company pension scheme

  • Life assurance – employer funded cover of 4x basic salary

  • Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:

  • Salary Finance – access to savings and borrowing through payroll

  • Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles

  • Travel Loans – interest free loans to help spread the cost of annual travel tickets

  • Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000

  • Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes

  • OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.

  • Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues

  • Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends

  • Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Latest Opportunities

OBTM Telesales Agent Portugal

  • Madrid
  • Full Time
  • February 4, 2025
OBTM Telesales Agent Portugal

Resumo do trabalho:

• O propósito da D&G é tornar o mundo num lugar melhor, uma reparação de cada vez, com a missão de manter o mundo do cliente a funcionar. Será responsável por entregar uma excelente experiência aos nossos clientes à primeira, utilizando sempre todas as competências e conhecimentos para resolver dúvidas de forma eficaz. Envolver-se com todos os clientes para chamar a sua atenção para outros produtos adequados disponíveis que possam melhorar a experiência do cliente e criar uma oportunidade de vendas quando apropriado. Irá lidar com uma variedade de diferentes tipos de chamadas de clientes, conforme necessário para satisfazer as necessidades do negócio e do cliente. Será responsável pela experiência do seu cliente e receberá, conforme apropriado, feedback para melhorar a jornada de forma positiva e ética, alinhada com os nossos processos, valores e comportamentos.

Tens experiência em venda telefónica? Gostarias de trabalhar num projeto estável, e fazer parte de uma companhia de seguros líder no seu sector?

Se gostas de trabalhar por objetivos e queres optar por um sistema de incentivos bastante atrativo e acima da média do sector – Esta é a tua oportunidade!

Somos líderes europeus no sector de seguros de eletrodoméstico.

Integrado na equipa de vendas em Portugal, será responsável por:

  • Emissão de chamadas para bases de dados de clientes próprios com seguros contratados.
  • Oferecer renovação de seguros de eletrodomésticos e venda de seguros adicionais.
  • Informar sobre as garantias legais, consumos e condições.
  • Gestão do software da empresa para gestão de base de dados e carteira de clientes.

Requisitos:

  • Nível de Português NATIVO.
  • Mínimo de 1 ano de experiência em campanhas de telemarketing de emissão de chamadas em Call Center.

Nós oferecemos:

  • Salário competitivo baseado no contrato de seguro + sistema muito atrativo de comissões mensais com base nos resultados de vendas
  • Contrato permanente
  • Horário de segunda a quinta-feira das 11h00 às 20h00 e sexta-feira das 10h00 às 19h00.
  • Tickets restaurant
  • Seguro de vida
  • Seguro de saúde
  • Formação de 2 semanas remunerada
  • 26+7 días de feria por ano
  • Contrato Híbrido se a pessoa reside em Madri. Teletrabalho 100% se a pessoa mora fora de Madri com residência em Espanha.

At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Latest Opportunities

Customer Sales Advisor - Registrations

  • Nottingham
  • Full Time
  • February 3, 2025
Customer Sales Advisor - Registrations

Salary: £23,000 per year plus OTE £7,200 per annum
Contract: Permanent, full time with a fixed weekly shift pattern
Location: REMOTE – working from home

Are you a natural-born salesperson and have targeted sales experience?

Do you always put your customers first?

Want to work for a great company with amazing benefits?

If it’s a YES, YES, and YES you should join us as a Customer Sales Advisor.

Start date: 13th January

Who we are

We are Domestic & General. We’re a proud partner to leading manufacturer and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK. Right now, we’re recruiting Customer Service Advisors in a role that offers great work life balance plus a flexible and engaging onboarding experience.

Salary

  • A highly competitive 23,000 basic salary.
  • Average Bonus Earnings of £7,000 per annum, earned through a combination of strong sales performance, excellent customer service and call quality.
  • For all our Agents, we ensure the salary and bonus opportunity are balanced and for our highest performing Agents there is an opportunity to earn higher rates of salary and additional bonus based on performance.

The role you’ll do

  • Acting as the first point of contact for customers who need help
  • Assisting customers calling to register their appliances
  • Using your wit, charm and best sales patter to upsell our products
  • Building rapport with our customers and getting to know their needs
  • Helping each customer find the protection package for them  

Don’t worry, we’re not about throwing you in at the deep end. We’ll help you find your feet with a three-week training programme.

You’ll learn our systems, meet your colleagues, hone your sales technique, and love talking to our amazing customers.

So, what do we need from you?

  • A solid background in targeted sales.
  • Excellent attention to detail. Our customers mean a great deal to us, so want to get things right first time.
  • Great communication skills to build relationships and listen to our customers.
  • You’ll be a team player dedicated to providing the best customer experience.
  • You’ll be calm, cool, and relaxed; able to juggle tasks while working quickly.

Sound good? There’s more…

  • You can work remotely if you live far away. We’ll provide all the equipment you need to work from home, you’ll just need to have broadband access. 
  • Alternatively, if you live within a commutable distance from our Nottingham office you can work on a hybrid basis. We’ve just opened a brand new office right next to the train station. You’ll enjoy a state of the art working environment where you can collaborate with colleagues and receive hands on support. 
  • You’ll work a fixed 37.5-hour shift across 8am-8pm Monday-Sunday, rotational shift pattern.

So, what are these benefits?​

  • Full training – with clear career progression opportunities.
  • Regular incentives – with some pretty great prizes.
  • Sales bonuses – each month you’ll get the chance to earn some extra take-home pay.
  • Annual leave – 33 days (including bank holidays).
  • A free annual D&G protection plan – we want you to see how great the product you’re selling is. There are discounted rates for family and friends too.
  • Employee assistance programme – free support and advice on relationships, physical and mental health, financial assistance and more.
  • Health and wellbeing – discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.
  • Pension scheme – matched employer contributions up to 5% of basic salary
  • Life assurance – employer funded cover of 4x basic salary.
  • Employee discounts – access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers.
  • And many more benefits – including travel loans, car leasing and Cycle to Work and Salary Finance schemes.

We really couldn’t sell this anymore if we tried. That’s your job. Or at least it could be. Get your application in now and join us as a Customer Sales Advisor.

    At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

    Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

    Latest Opportunities

    Customer Sales Advisor - Beko Europe (Hybrid & Remote)

    • Nottingham
    • Full Time
    • January 31, 2025
    Customer Sales Advisor - Beko Europe (Hybrid & Remote)

    Salary: £23,000 per year plus OTE £7,800 per annum
    Contract: Permanent, full time with a fixed weekly shift pattern
    Location: REMOTE & HYBRID – working from home

    Start date: 10th March

    Are you a natural-born salesperson and have targeted sales experience?

    Do you always put your customers first?

    Want to work for a great company with amazing benefits?

    If it’s a YES, YES, and YES you should join us as a Customer Sales Advisor.

    Who we are

    We’re Domestic & General (D&G), a proud partner to many leading manufacturer and retail brands worldwide, providing appliance breakdown protection. Basically, if someone’s fridge, dishwasher or even their boiler breaks down, they can rely on us to sort it out. In the UK alone, almost 9 million customers do.

    Right now, we’re recruiting Customer Sales Advisors — a role that offers a great work-life balance, with some excellent employee benefits.

    The role you’ll do

    • Acting as the first point of contact for customers who need help
    • Assisting customers calling to register their appliances
    • Using your wit, charm and best sales patter to upsell our products
    • Building rapport with our customers and getting to know their needs
    • Helping each customer find the protection package for them  

    Don’t worry, we’re not about throwing you in at the deep end. We’ll help you find your feet with a three-week training programme.

    You’ll learn our systems, meet your colleagues, hone your sales technique, and love talking to our amazing customers.

    Salary

    • A highly competitive 23,000 basic salary.
    • Average Bonus Earnings of £7,800 per annum, earned through a combination of strong sales performance, excellent customer service and call quality.
    • For all our Agents, we ensure the salary and bonus opportunity are balanced and for our highest performing Agents there is an opportunity to earn higher rates of salary and additional bonus based on performance.
    • Joining as one of our Customer Sales Advisor, you will receive extensive training and support allowing you to develop your sales expertise. You will have excellent progression potential at D&G, with opportunities to progress into career pathways across many areas such as HR, Tech, Finance and Marketing. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.

    So, what do we need from you?

    • A solid background in targeted sales.
    • Excellent attention to detail. Our customers mean a great deal to us, so want to get things right first time.
    • Great communication skills to build relationships and listen to our customers.
    • You’ll be a team player dedicated to providing the best customer experience.
    • You’ll be calm, cool, and relaxed; able to juggle tasks while working quickly.

    Sound good? There’s more…

    • You can work remotely if you live far away. We’ll provide all the equipment you need to work from home, you’ll just need to have broadband access. 
    • Alternatively, if you live within a commutable distance from our Nottingham office you can work on a hybrid basis. We’ve just opened a brand new office right next to the train station. You’ll enjoy a state of the art working environment where you can collaborate with colleagues and receive hands on support. 
    • You’ll work on a shift pattern from Monday to Sunday, 8am to 8pm.

    What are these benefits?

    • Full training – with clear career progression opportunities.
    • Regular incentives – with some pretty great prizes.
    • Sales bonuses – each month you’ll get the chance to earn some extra take-home pay.
    • Annual leave – 33 days (including bank holidays).
    • A free annual D&G protection plan – we want you to see how great the product you’re selling is. There are discounted rates for family and friends too.
    • Employee assistance programme – free support and advice on relationships, physical and mental health, financial assistance and more.
    • Health and wellbeing – discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.
    • Pension scheme – matched employer contributions up to 5% of basic salary
    • Life assurance – employer funded cover of 4x basic salary.
    • Employee discounts – access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers.
    • And many more benefits – including travel loans, car leasing and Cycle to Work and Salary Finance schemes.

    We really couldn’t sell this anymore if we tried. That’s your job. Or at least it could be. Get your application in now and join us as a Customer Sales Advisor.

    At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

    Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

    Latest Opportunities

    Project Manager

    • London
    • Full Time
    • January 30, 2025
    Project Manager

    Project Manager

    Salary: Competitive
    Contract: 12 months Fixed Term
    Location: Hybrid/Remote
    with the option to work from home and in one of our office locations in Nottingham, Bedworth or Brighton.

    Hours : 35

    Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

    About the role

    An exciting opportunity has become available to join the Domestic & General Transformation team as a Project Manager.

    Key Responsibilities

    • Work with the Project Sponsor and Owner to set up the Project with clear definition and measurable success criteria aligning to the OKR framework.

    • Support the Sponsor to create the business case, including the project definition, the approach, resource requirements, costs, benefit, delivery plan and risk analysis.

    • Work with the Sponsor, Owner, Programme Director and resource owners to agree resourcing required to deliver the project.

    • Work with the key stakeholders to create the delivery plan to successfully land the change including identifying key dependencies and dependencies between teams.

    • Establish appropriate governance disciplines in line with the agreed delivery model.

    • Maintain all D&G project management tools and works in line with the Group standard.

    • Establish and oversees project controls to provide early indication of any risks impacting ability to deliver required outcomes within agreed tolerances. Taking early action to manage any risk or issue.

    • Delivery of all phases of assigned projects/changes to time, cost and quality targets.

    • Manage the day-to-day relationship with the business customer and communication with key stakeholders, building strong working relationships with stakeholders to ensure buy-in, commitment to deliver and pro-active resolution of issues.

    • Day to day delivery responsibility ensuring delivery of key dependencies are delivered on time avoiding delays.

    • Oversight of project costs so they are managed and controlled within agreed budgets.

    • Where required work with third party suppliers and external services providers who are delivering products and services to the projects, including ensuring that required supplier contracts are in place.

    • Deliver regular, accurate reporting information in line with D&G Group Change standards.

    • Ensure the smooth transition of all constituent Technology & Change deliverables into BAU (service transition).

    • Identify and record any lessons learnt to improve the delivery of future changes

    Skills and experience

    • Comfortable matrix managing cross functional teams.

    • Comfortable working with and managing Stakeholders at all levels of the business.

    • Strong communicators comfortable communicating and summarising technical messages to technical and non-technical Stakeholders.

    • Understanding of project frameworks (e.g. PMP, Prince2 etc) and delivery approaches (e.g. Agile and Waterfall).

    We offer lots of great benefits! Some of which include:

    • Competitive salary and annual discretionary bonus

    • 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave

    • Training opportunities as well as clearly defined career progression

    • Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service

    • Attractive company pension schemeLife assurance – employer funded cover of 4x basic salary

    • Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services

    • Salary Finance – access to savings and borrowing through payroll

    • Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles

    • Travel Loans – interest free loans to help spread the cost of annual travel tickets

    • Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000

    • Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes

    • OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help

    • Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues

    • Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends

    • Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

    Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

    Please note that we have a thorough referencing process, which includes criminal record checks.

    At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

    At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.

    Latest Opportunities