Product Owner

  • Wimbledon
  • Full Time
  • April 16, 2024
Product Owner

Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

About the role

This is a new role created to fill the need for a separate team to take responsibility for our Global Checkout. This includes ensuring that all new partner or D&G owner journeys integrate the Global Checkout alongside optimisation of payment methods by region, channel and partner.

· Take ownership for the identification, refinement, and articulation of the Global Checkout Product requirements (in the form of high-quality user stories and epics) to the wider product team, ensuring absolute clarity for the developers and the wider business,

· Immerse in relevant business process, interviewing stakeholders, and distilling clarity from complex as-is processes; then designing the to-be,

· Become a reliable subject-matter expert on the vision and purpose of the product and develop respected opinions on the right design/development decisions to support the achievement of its business objectives.

Key Responsibilities

  • Lead the requirements definition & refinement for Global Checkout product development initiatives, collaborating with other Product tribes to ensure a shared understanding of approach and requirements.
  • Works collaboratively with the Product Manager, development team, and business stakeholders to clearly communicate product requirements through precise User Story articulation,
  • Supports the development team with requirements clarification during build ensuring an aligned single product vision.
  • Is responsible for researching and mapping the “as-is” and “to-be” state of relevant business process that can be used to clearly identify gaps, required change, associated impact and help determine product design and feature priorities.
  • Leads interviews and confidently facilitates meetings with key stakeholders as needed to derive and validate business requirements and process models.
  • Makes product decisions and prioritisation calls where possible, and appropriately escalating for support.
  • Guide the team in recommending process/design options that align with existing systems and standards implemented within D&G.
  • Works closely with Product Design team to ensure approach is aligned to wider design approach while remaining workable from a dev perspective.

We offer lots of great benefits! Some of which include:

  • Competitive salary and annual discretionary bonus
  • 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
  • Training opportunities as well as clearly defined career progression
  • Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
  • Attractive company pension scheme
  • Life assurance – employer funded cover of 4x basic salary
  • Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services
  • Salary Finance – access to savings and borrowing through payroll
  • Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
  • Travel Loans – interest free loans to help spread the cost of annual travel tickets
  • Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
  • Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
  • OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help
  • Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
  • Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
  • Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

Latest Opportunities

Senior FP&A Analyst

  • Wimbledon
  • Competitive
  • Full Time
  • April 16, 2024
Senior FP&A Analyst

Senior FP&A Analyst

Location: Hybrid working with visits to our office in Wimbledon as and when required

Salary: Competitive

Contract Type: Permanent, full time

We have an exciting opportunity for a Senior FP&A Analyst to join our Group Finance team here at Domestic & General. The role will support the production and consolidation of Group financial forecasts, covering P&L, balance sheet and cash flow over the annual five-year planning cycle and subsequent reforecasts throughout the year.

Working with the FP&A Systems Manager, and supported by a Finance Analyst, the Senior FP&A Analyst is also responsible for:

  • Managing the Group budget timetable and keeping everyone to their deadlines to ensure a smooth process.
  • Developing and maintaining forecast models and templates for use by those inputting into the budget process.
  • Consolidating inputs to form the Group forecast, working with Finance and Commercial stakeholders to understand and explain drivers and variances.
  • Extracting reports from the Finance system to track progress of the budget and build variance reports against actuals and previous forecasts.
  • Creation of budget presentations to support Exco and Board review and sign-off.
  • Supporting in the production of a monthly trading pack that goes to the Board including consolidating data and commentary from business stakeholders.

Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

Key role responsibilities:

  • Build and manage relationships with key stakeholders inputting into the Group forecast to deliver budgets on time and with clear understanding of drivers and variances.
  • Producing consistent and accurate financial outputs driven by efficient models
  • Continually assess the quality and efficiency of FP&A processes and outputs, identifying and delivering improvements
  • Production of Group forecast materials to enable Exco and Board to review and sign-off plan.
  • Maintenance of a “one truth” set of financial data, working closely with the FP&A systems manager.
  • Supporting the FP&A Analyst

Skills and experience required:

  • Excellent written and verbal communication skills; interpersonal and collaborative skills
  • Professional accounting qualification (ACCA, CIMA, ACA etc.), part qualified or significant relevant experience in particular with financial planning
  • Ability to maintain professional relationships with senior management of all disciplines
  • Confident in holding self and others to account
  • Commercial acumen
  • A critical thinker with strong analytical and problem-solving skills
  • Good knowledge of accounting principles and practices
  • Capable of operating effectively in a complex business environment
  • Ability to work collaboratively across functions, recognising and utilising the expertise across the business to drive value

We offer lots of great benefits! Some of which include:

  • Competitive salary and annual discretionary bonus
  • 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
  • Training opportunities as well as clearly defined career progression
  • Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
  • Attractive company pension scheme
  • Life assurance – employer funded cover of 4x basic salary
  • Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:
  • Salary Finance – access to savings and borrowing through payroll
  • Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
  • Travel Loans – interest free loans to help spread the cost of annual travel tickets
  • Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
  • Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
  • OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
  • Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
  • Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
  • Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

Latest Opportunities

Sky Outbound Team Leader

  • Nationwide
  • £41,000 OTE
  • Full Time
  • April 16, 2024
Sky Outbound Team Leader

Salary: £41,000 OTE
Contract: Permanent, full time with shift patterns between 9:30am-7pm, Mon-Fri
Location: Remote

Are you a highly, driven sales and people leader who has a passion for coaching and developing their teams to achieve fantastic results? Are you excited by a fast-paced and agile working environment where you can help us in our journey to achieve our vision to become a world class service organisation?

We are now excited to be recruiting Team Leaders for our sales focused Sky Outbound department, which will be home based.

We have changed how we recruit and onboard, so your journey with us will now be fully virtual, giving you the flexibility but still the full engaging experience that you deserve.

This is a very exciting time to join us. Our future aim? To be a company that not only provides world class sales through customer service but also embodies a culture of high sales performance, digital capabilities, reward and recognition.

Here’s what we can offer:

We are now looking for passionate and dynamic leaders, with a proven track record of leading successful teams to consistently achieve high sales performance.

  • Competitive basic salaries for our Contact Centre Team Leaders
  • Uncapped bonus
  • A vibrant and diverse culture that celebrates success, with a focus on quality and consistent high performance
  • Great progression and development opportunities within the contact centre and wider business

About You

To be successful in this role, you will be able to:

  • Demonstrate capability of delivering sales targets whilst providing our customers with an excellent level of service and engaging your team
  • Target focused across all key metrics including team culture engagement scoring and customer NPS results
  • Collaborate with peers and key stakeholders to share knowledge and ideas across the business
  • Understand customer needs, with a focus on doing the right thing for our customers
  • Display role model behaviours when dealing with customer requirements
  • Focus the team on delivery and sales performance, identifying and improving through coaching areas of development
  • Be open to innovation, understanding the principles of change management and coaching others’ through change
  • Manage the priorities of multiple activities and stakeholders, to meet diverse and sometimes conflicting deadlines
  • Maintain a clear focus on goal achievement, confronting problems, conflicts and obstacles
  • Stay focused under pressure whilst working effectively, remaining focused on sales performance during busy periods
  • Take responsibility to manage all people related issues, clearly communicating the expectations of agents
  • Proactively call listen, conduct 121s, team meetings and huddles; setting high sales and performance standards and can immediately respond, providing solutions
  • Understand the role employee engagement plays in commercial performance and workplace culture
  • Continuously strive to enhance the culture of the business, raising the bar with the team through engagement initiatives and effective communication
  • Show a passion, drive and capability to become a leader of leaders

The Role

The role will be home based, working 37.5hrs per week on a rotational shift pattern between 9:30am and 7pm, Monday – Friday.

Your team will consist of around 15 sales agents who make outbound calls to customers. You’ll be supporting the team to ensure customers are provided with the most appropriate insurance protection solutions, balanced with a focus on hitting sales and people based KPI’s, such as Sales Per Hour, Cross Sales, Productivity, Call Quality, people management/development.

Our passion, determination and ambition lead us to set ourselves more and more challenging targets, which means you’ll be constantly striving to ensure we are optimising our culture and people.

Working for us, works for you:

  • Comprehensive training with clearly defined career progression opportunities
  • Regular incentives with amazing prizes to be won
  • Annual leave – 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave
  • Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
  • Pension scheme – matched employer contributions up to 5% of basic salary
  • Life assurance – employer funded cover of 4x basic salary
  • Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:
    • Salary Finance – access to savings and borrowing through payroll
    • Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehicles
    • Travel Loans – interest free loans to help spread the cost of annual travel tickets
    • Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
  • Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
  • OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
  • Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
  • Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
  • Employee discounts – access to discounted Sky TV and mobile packages, together with a range of discounts for 100s of online and high street retailers

The culture at Domestic at General is creative, fast-moving and exciting as we’re going through a period of transformational change where customers are at the heart of everything we do… do not miss out on an opportunity to progress your career, apply now!

Latest Opportunities

Team Leader - Registrations

  • Nottingham
  • £31,000 - £40,000
  • Full Time
  • April 16, 2024
Team Leader - Registrations

Contract Type: Permanent, Full time

Location: Flexible working with visits to our office in Nottingham

Are you a highly driven sales and people leader who has a passion for coaching and developing their teams to achieve fantastic results?

Are you excited by a fast-paced and agile working environment where you can help us in our journey to achieve our vision to become a world class service organisation?

We are now excited to be recruiting a Team Leader for Inbound Registrations department.

It’s a really exciting time to join us! We are a company that not only provides world class sales through customer service but also embodies a culture of high sales performance, digital capabilities, reward and recognition.

Here’s what we can offer:

We are now looking for passionate and dynamic leaders, with a proven track record of leading successful teams to consistently achieve high sales performance.

  • Competitive basic salaries for our Contact Centre Team Leaders
  • Excellent bonus potential
  • An enhanced benefit package
  • A vibrant and diverse culture that celebrates success, with a focus on quality and consistent high performance
  • Great progression and development opportunities within the contact centre and wider business

About You

To be successful in this role, you will be able to:

  • Demonstrate capability to delivering sales targets whilst providing our customers with an excellent level of service and engaging your team.
  • Target focused across all key metrics including team culture engagement scoring and customer NPS results
  • Commercially minded, you will have experience creating and maintaining a professional management culture
  • Collaborate with peers and key stakeholders to share knowledge and ideas across the business
  • Understand customer needs, with a focus on doing the right thing for our customers
  • Display role model behaviours when dealing with customer requirements
  • Focus the team on delivery and sales performance, identifying and improving through coaching areas of development
  • Be open to innovation, understanding the principles of change management and coaching others through change
  • Manage the priorities of multiple activities and stakeholders, to meet diverse and sometimes conflicting deadlines
  • Maintain a clear focus on goal achievement, confronting problems, conflicts and obstacles
  • Stay focused under pressure whilst working effectively, remaining focused on sales performance during busy periods
  • Take responsibility to manage all people related issues, clearly communicating the expectations of agents
  • Proactively call listen, conduct 121s, team meetings and huddles; setting high sales and performance standards and can immediately respond, providing solutions
  • Understand the role employee engagement plays in commercial performance and workplace culture
  • Continuously strive to enhance the culture of the business, raising the bar with the team through engagement initiatives and effective communication
  • Show a passion, drive and capability to become a leader of leaders

The Role

The role will be a mix of office and home based working, offering 37.5hrs per week on a rotational shift pattern between 8am and 8pm, Monday – Sunday.

Your team will consist of around 15 sales agents who will speak to customers about their appliances and electronic items. You’ll be supporting the team to ensure customers are provided with the most appropriate insurance protection solutions, balanced with a focus on hitting sales based KPI’s such as conversion, quality and average handling time.

Our passion, determination and ambition lead us to set ourselves more and more challenging targets, which means you’ll be constantly striving to ensure we are optimising our culture and people.

Working for us, works for you:

  • Comprehensive training with clearly defined career progression opportunities
  • Regular incentives with amazing prizes to be won
  • Annual leave – 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave
  • Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
  • Pension scheme – matched employer contributions up to 5% of basic salary
  • Life assurance – employer funded cover of 4x basic salary
  • Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:
    • Salary Finance – access to savings and borrowing through payroll
    • Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehicles
    • Travel Loans – interest free loans to help spread the cost of annual travel tickets
    • Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
  • Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
  • OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
  • Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
  • Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
  • Employee discounts – access to discounted Sky TV and mobile packages, together with a range of discounts for 100s of online and high street retailers

Latest Opportunities

Experience Day Nottingham - Inbound Sales

  • Nottingham
  • £23,000 per year + Commission
  • Full Time
  • April 16, 2024
Experience Day Nottingham - Inbound Sales

D&G Experience Day

Thursday 18th April 2024

Are you exploring new hybrid opportunities?

Do you have a keen interest in joining the world of sales, where you can boost your income with fantastic commission opportunity?

Would you like to look inside our brand new Domestic & General building in Nottingham, and learn all about what it is like to work for us?

If so, we would like to welcome you to join us for our Experience Day!

It’s a chance to take a tour of your future office, meet a range of people across the business including managers and fellow advisors and most importantly, learn more about the role of Customer Sales Advisor.

On the day:

You will learn about D&G’s history, our company values as well as future, exciting plans for the business. You will even get to meet some of our agents, so you can really understand what your day to day working life would be like!

With our brand-new state of the art offices being situated right next to the train station we are easily accessible. Plus, there will be snacks, drinks and an opportunity to network!!

That’s not all! By attending the Experience Day you will be guaranteed an interview!

Who are we?

We’re Domestic & General (D&G), a proud partner to many leading manufacturer and retail brands worldwide, providing appliance breakdown protection. Basically, if someone’s fridge, dishwasher or even their boiler breaks down, they can rely on us to sort it out. In the UK alone, almost 9 million customers do.

What will you be doing if you join us as a Customer Sales Advisor?

  • Act as the first point of contact for customers who need help.
  • Assist customers calling to register their appliances.
  • Use your wit, charm and best sales patter to upsell our products.
  • Build rapport with our customers and get to know their needs.
  • Help each customer find the best protection package for them.

So, what do we need from you?

  • Previous experience in fast paced environments such as Sales, Customer Services, Hospitality and Retail
  • You will be a brilliant communicator and an excellent listener, with the ability to make recommendations based on what customers talk to you about.
  • Excellent attention to detail. Our customers mean a great deal to us, so want to get things right first time.
  • You’ll be a team player dedicated to providing the best customer experience.
  • You’ll be calm, cool, and relaxed; able to juggle tasks while working quickly.

Sound good? There’s more…

  • The position is hybrid, so you will spend some days in the office and the rest of the time you can work at home. You’ll just need to have broadband access. We have a flexible WFH policy which allows for greater work life balance.
  • You’ll work a flexible 37.5-hour shift across the following hours: Monday – Friday: 08:00 – 20:00, Saturdays: 08:00 – 18:00 and Sundays: 09:00 – 18:00.

What are these benefits?

  • A starting salary of £22,000 per year + Bonus earning potential of £8,700 per annum
  • Full training – with clear career progression opportunities.
  • Regular incentives – with some pretty great prizes.
  • Sales bonuses – each month you’ll get the chance to earn some extra take-home pay.
  • Annual leave – 33 days (including bank holidays).
  • A free annual D&G protection plan – we want you to see how great the product you’re selling is. There are discounted rates for family and friends too.
  • Employee assistance programme – free support and advice on relationships, physical and mental health, financial assistance and more.
  • Health and wellbeing – discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.
  • Pension scheme – matched employer contributions up to 5% of basic salary
  • Life assurance – employer funded cover of 4x basic salary.
  • Employee discounts – access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers.

For over a hundred years, Domestic & General have been a trusted provider of aftercare for millions of domestic appliances. Today, we’re the UK’s leading provider of appliance breakdown protection, developing products and services to meet your needs.

Latest Opportunities

HR Business Partner - Germany

  • International
  • Competitive
  • Full Time
  • April 16, 2024
HR Business Partner - Germany

HR Business Partner – Germany

Location: Wiesbaden

Salary: Competitive

Contract Type: Permanent

We are excited to announce that we are looking for an experienced HR Business Partner to join our Global ER & HR Delivery Operations team that provide a customer focussed and effective HR service to the business.

They will manage the HR function within our German office in Wiesbaden to support and add value to the businesses in pursuit of their objectives and overall Group strategy. They will also provide professional HR guidance and support to the business at an individual, team and functional level. In addition to this they will focus on building excellent relationships with stakeholders, a trusted advisor and thought leader to the business.

This role will work alongside business partner leaders and participate as part of the business leader’s management team in Germany.

Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

Key responsibilities:

  • Provide a full HR service to the German office.
  • Build strong working relationships with business areas to support the delivery of HR processes and business goals in collaboration with the team Global Head of ER, HR Delivery & Operations.
  • Accurately advise and coach line management on HR policies, procedures and employment legislation. To manage relationships with the business by responding promptly and managing expectations.
  • Continuously evaluate current systems, policies and core HR processes, making recommendations to ensure relevance, compliance and to assess and manage risk.
  • Resourcing and career development strategy – partners with business leaders to identify future leaders and skill gaps.
  • Ensure all HR matters undertaken are handled fairly, consistently in line with legal and company requirements.

Skills and experience required:

  • Excellent written and verbal communication in German and English. Spanish would be desirable as well.
  • Able to use own initiative to recognise and take responsibility for business decisions;
  • Solid understanding of German employment legislation; including Working knowledge of relevant HR policies and procedures and best practice;
  • Understanding of the current HR thinking and strategies
  • Excellent problem solving skills;
  • Ability to work under pressure and to tight deadlines;
  • Able to be flexible to manage their own time effectively in order to achieve multiple tasks;
  • Committed to achieving high standards of work and performance standards;
  • Team orientated;
  • Capable of building and maintaining effective working relationships with key stakeholders, challenging others’ views where appropriate;
  • Previous experience of working at a Senior HR Manager level in a generalist capacity including leading projects, payroll and implementing new initiatives

Latest Opportunities

Customer Sales Advisor - Inbound Registrations (Remote)

  • Nationwide
  • £23,000 + Bonus Earning Potential of £8,700 per...
  • Full Time
  • April 16, 2024
Customer Sales Advisor - Inbound Registrations (Remote)

Early applications encouraged with a start date of 7th of May 2024.

Are you a natural-born salesperson?
Do you always put your customers first?
Want to work for a great company with amazing benefits?
If it’s a YES, YES, and YES you should join us as a Customer Sales Advisor.

Who are we?

We’re Domestic & General (D&G), a proud partner to many leading manufacturer and retail brands worldwide, providing appliance breakdown protection. Basically, if someone’s fridge, dishwasher or even their boiler breaks down, they can rely on us to sort it out. In the UK alone, almost 9 million customers do.

Right now, we’re recruiting Customer Sales Advisors — a role that offers a great work-life balance, with some excellent employee benefits.

What will you be doing?

  • Acting as the first point of contact for customers who need help
  • Assisting customers calling to register their appliances
  • Using your wit, charm and best sales patter to upsell our products
  • Building rapport with our customers and getting to know their needs
  • Helping each customer find the protection package for them

Don’t worry, we’re not about throwing you in at the deep end. We’ll help you find your feet with a three-week training programme.

You’ll learn our systems, meet your colleagues, hone your sales technique, and love talking to our amazing customers.

So, what do we need from you?

  • A solid background in targeted sales or customer service.
  • Ideally, you’ll have some experience of working alone or in a home-based role.
  • Excellent attention to detail. Our customers mean a great deal to us, so want to get things right first time.
  • Great communication skills to build relationships and listen to our customers.
  • You’ll be a team player dedicated to providing the best customer experience.
  • You’ll be calm, cool, and relaxed; able to juggle tasks while working quickly.

Sound good? There’s more…

  • It’s remote, so if you have the space to work at home, you don’t even need to leave the house. We’ll provide the equipment. You’ll just need to have broadband access.
  • If you live near to one of our offices, you can mix things up a little and work between the two if you like.
  • You’ll work a flexible 37.5-hour shift across the following hours: Monday – Friday: 08:00 – 20:00, Saturdays: 08:00 – 18:00 and Sundays: 09:00 – 18:00.

So, what are these benefits?

  • Full training – with clear career progression opportunities.
  • Regular incentives – with some pretty great prizes.
  • Sales bonuses – each month you’ll get the chance to earn some extra take-home pay.
  • Annual leave – 33 days (including bank holidays).
  • A free annual D&G protection plan – we want you to see how great the product you’re selling is. There are discounted rates for family and friends too.
  • Employee assistance programme – free support and advice on relationships, physical and mental health, financial assistance and more.
  • Health and wellbeing – discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.
  • Pension scheme – matched employer contributions up to 5% of basic salary
  • Life assurance – employer funded cover of 4x basic salary.
  • Employee discounts – access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers.
  • And many more benefits – including travel loans, car leasing and Cycle to Work and Salary Finance schemes.

We really couldn’t sell this anymore if we tried. That’s your job. Or at least it could be. Get your application in now and join us as a Customer Sales Advisor.

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Latest Opportunities

Customer Sales Advisor - Outbound (Remote)

  • Nationwide
  • £23,000 per year + Average OTE Bonus of £7,200...
  • Full Time
  • April 16, 2024
Customer Sales Advisor - Outbound (Remote)

Are you a natural-born salesperson and have targeted sales experience?

Do you always put your customers first?
Want to work for a great company with amazing benefits?
If it’s a YES, YES, and YES you should join us as a Customer Sales Advisor.

Early applications encouraged with start dates throughout May!

Who are we?

We’re Domestic & General (D&G), a proud partner to many leading manufacturer and retail brands worldwide, providing appliance breakdown protection. Basically, if someone’s fridge, dishwasher or even their boiler breaks down, they can rely on us to sort it out. In the UK alone, almost 9 million customers do.

Right now, we’re recruiting Customer Sales Advisors — a role that offers a great work-life balance, with some excellent employee benefits.

What will you be doing?

  • You’ll be calling our customers to check their appliances are covered
  • Using your wit, charm and best sales patter to upsell our products
  • Building rapport with our customers and getting to know their needs
  • Helping each customer find the protection package for them

Don’t worry, we’re not about throwing you in at the deep end. We’ll help you find your feet with a two-week training programme.

You’ll learn our systems, meet your colleagues, hone your sales technique, and love talking to our amazing customers.

So, what do we need from you?

  • A solid background in targeted sales.
  • Ideally, you’ll have some experience of working alone or in a home-based role.
  • Excellent attention to detail. Our customers mean a great deal to us, so want to get things right first time.
  • Great communication skills to build relationships and listen to our customers.
  • You’ll be a team player dedicated to providing the best customer experience.
  • You’ll be calm, cool, and relaxed; able to juggle tasks while working quickly.

Sound good? There’s more…

  • We’ve just opened a brand new office right next to the Nottingham train station. You’ll enjoy a state of the art working environment where you can collaborate with colleagues and receive hands on support.
  • If you live a commutable distance to new office, you can come in as much as you’d like to!
  • This is a remote role. You’ll just need to have broadband access and a space to work at home.
  • You’ll work Monday – Thursday: 10:30 – 19:00. Fridays it’s 09:00 – 17:30. Then you’re free to let your hair down for the weekend.
  • You’ll get two 15-minute breaks and half an hour for lunch.
  • Joining as one of our Customer Sales Advisor, you will receive extensive training and support allowing you to develop your sales expertise. You will have excellent progression potential at D&G, with opportunities to progress into career pathways across many areas such as HR, Tech, Finance and Marketing. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.

So, what are these benefits?

  • Full training – with clear career progression opportunities.
  • Regular incentives – with some pretty great prizes.
  • Sales bonuses – each month you’ll get the chance to earn some extra take home pay.
  • Annual leave – 33 days (including bank holidays).
  • A free annual D&G protection plan – we want you to see how great the product you’re selling is. There are discounted rates for family and friends too.
  • Employee assistance programme – free support and advice on relationships, physical and mental health, financial assistance and more.
  • Health and wellbeing – discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.
  • Pension scheme – matched employer contributions up to 5% of basic salary
  • Life assurance – employer funded cover of 4x basic salary.
  • Employee discounts – access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers.
  • And many more benefits – including travel loans, car leasing and Cycle to Work and Salary Finance schemes.

We really couldn’t sell this anymore if we tried. That’s your job. Or at least it could be. Get your application in now and join us as a Customer Sales Advisor.

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Latest Opportunities

Customer Sales Advisor - Sky Outbound (Remote)

  • Nationwide
  • £23,000 + Average Bonus Earnings of £6,000 per...
  • Full Time
  • April 16, 2024
Customer Sales Advisor - Sky Outbound (Remote)

Join D&G in 2024.

Early applications encouraged with multiple start dates throughout May and June!

Are you a natural-born salesperson?
Do you always put your customers first?
Want to work for a great company with amazing benefits?
If it’s a YES, YES, and YES you should join us as a Customer Sales Advisor.

Who are we?

We’re Domestic & General (D&G), a proud partner to many leading manufacturer and retail brands worldwide, providing appliance breakdown protection. Essentially, if someone’s fridge, dishwasher or even their boiler breaks down, they can rely on us to sort it out. In the UK alone, almost 9 million customers do.

Right now, we’re recruiting Customer Sales Advisors for our Sky Outbound department — a role that offers a great work-life balance, in a fun environment with some excellent employee benefits.

What will you be doing?

  • You’ll be an ambassador for the market-leading Sky brand
  • Making warm outbound sales calls to Sky customers to sell our protection
  • Using your communication skills and knowledge to share the product benefits
  • Building rapport with our customers and getting to know their needs
  • Helping each customer find the right solution for them

Don’t worry, we’re not about throwing you in at the deep end. We’ll help you find your feet with a three-week training programme.

You’ll learn our systems, meet your colleagues, hone your sales technique, and love talking to our amazing customers.

So, what do we need from you?

  • A solid background in targeted sales.
  • Ideally, you’ll have some experience of working alone or in a home-based role.
  • Excellent attention to detail. Our customers mean a great deal to us, so want to get things right first time.
  • Great communication skills to build relationships and listen to our customers.
  • You’ll be a team player dedicated to providing the best customer experience.
  • You’ll be calm, cool, and relaxed; able to juggle tasks while working quickly.

Sound good? There’s more…

  • It’s remote, so if you have the space to work at home, you don’t even need to leave the house. We’ll provide the equipment. You’ll just need to have broadband access.
  • If you live near to one of our offices, you can mix things up a little and work between the two if you like.
  • You’ll work a flexible 37.5-hour shift between these opening hours:
  • Two weeks of Monday to Thursday: 10:00 – 19:00. Friday it’s an early finish: 09:30 – 16:00
  • Two weeks of Monday to Thursday: 09:30 – 18:30 with an early finish on Fridays: 09:30 – 16:00
  • Joining as one of our Customer Sales Advisor, you will receive extensive training and support allowing you to develop your sales expertise. You will have excellent progression potential at D&G, with opportunities to progress into career pathways across many areas such as HR, Tech, Finance and Marketing. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business.

So, what are these benefits?

  • Free Sky TV
  • Full training – with clear career progression opportunities.
  • Regular incentives – with some pretty great prizes.
  • Sales bonuses – each month you’ll get the chance to earn some extra take home pay.
  • Annual leave – 33 days (including bank holidays).
  • A free annual D&G protection plan – we want you to see how great the product you’re selling is. There are discounted rates for family and friends too.
  • Employee assistance programme – free support and advice on relationships, physical and mental health, financial assistance and more.
  • Health and wellbeing – discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.
  • Pension scheme – matched employer contributions up to 5% of basic salary
  • Life assurance – employer funded cover of 4x basic salary.
  • Employee discounts – access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers.
  • And many more benefits – including travel loans, car leasing and Cycle to Work and Salary Finance schemes.

We really couldn’t sell this anymore if we tried. That’s your job. Or at least it could be. Get your application in now and join us as a Customer Sales Advisor.

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Latest Opportunities

Product Owner

  • Wimbledon
  • Competitive
  • Full Time
  • April 16, 2024
Product Owner

This is a new role created to fill the need for a separate team to take responsibility for the growth of our Client Experience product suite.

The role will be a central part of building out client facing tools – building out a range of functions that cover the likes of sales, analytics and document sharing at both a client and customer facing level.

  • Take ownership for the identification, refinement, and articulation of the necessary Product requirements (in the form of high-quality user stories and epics) to the wider product team, ensuring absolute clarity for the developers and the wider business.
  • Immerse in relevant business process, interviewing stakeholders, and distilling clarity from complex as-is processes; then designing the to-be.
  • Become a reliable subject-matter expert on the vision and purpose of the product and develop respected opinions on the right design/development decisions to support the achievement of its business objectives.

Key areas of responsibility:

  • Lead the requirements definition & refinement for a Client Experience development initiatives, collaborating with other Product tribes to ensure a shared understanding of approach and requirements.
  • Works collaboratively with the Product Manager, development team, and business stakeholders to clearly communicate product requirements through precise User Story articulation.
  • Working closely with engineering teams to understand the ‘how’ as well as the ‘why’ of how we build things. This would mostly be at an API level for which there’d need to be a comfortable understanding of technical requirements.
  • Is responsible for researching and mapping the “as-is” and “to-be” state of relevant business process that can be used to clearly identify gaps, required change, associated impact and help determine product design and feature priorities.
  • Leads interviews and confidently facilitates meetings with key stakeholders as needed to derive and validate business requirements and process models.
  • Makes product decisions and prioritisation calls where possible, and appropriately escalating for support.
  • Guide the team in recommending process design options that align with existing systems and standards implemented within D&G.
  • Works closely with Product Design team to ensure approach is aligned to wider design approach while remaining workable from a dev perspective.

Latest Opportunities