We continue to grow and currently operate in 11 markets across the UK, Europe and Australia where we look after 23 million appliances. Our customers rely on us to repair their home appliances, and to do this we have the biggest network of approved engineers in the UK.
Across our markets, we deliver a service to 16 million customers, which represents 1 in 3 households in the UK alone. We work hard to ensure that we deliver a great customer experience at every interaction, we continue to develop our digital products to enable customers to contact us in a way that works for them.
We also work with some of the biggest brand names across our markets, including: Sky, Whirlpool, Medimax, Argos and John Lewis, where we deliver a service to customers across 34 manufacturers and retailers.
Our Business Model
We have a strong business model designed to grow Domestic & General and transform our service over the next five years. This is an exciting time for Domestic & General, as we continue to grow, innovate and develop our products and services for customers and consumers.
One Team – We ask for help and solve things together, we’re in it together no matter what location or function, we seek diverse perspectives.
High Performing – We thrive on constructive feedback, we always deliver excellence (average is not enough), we celebrate our successes.
Personally Accountable – I own the outcome, I am empowered to find the best solution, I speak up to make D&G better.
Trust and Integrity – We do the right thing, even when no one is looking, we trust each other completely, our actions always match our words.
Customer First – We make it effortless for our customers, we treat everyone as a person not a plan, we listen to put ourselves in our customers shoes.