Product Owner

Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

About the role

This is a new role created to fill the need for a separate team to take responsibility for our Global Checkout. This includes ensuring that all new partner or D&G owner journeys integrate the Global Checkout alongside optimisation of payment methods by region, channel and partner.

· Take ownership for the identification, refinement, and articulation of the Global Checkout Product requirements (in the form of high-quality user stories and epics) to the wider product team, ensuring absolute clarity for the developers and the wider business,

· Immerse in relevant business process, interviewing stakeholders, and distilling clarity from complex as-is processes; then designing the to-be,

· Become a reliable subject-matter expert on the vision and purpose of the product and develop respected opinions on the right design/development decisions to support the achievement of its business objectives.

Key Responsibilities

• Lead the requirements definition & refinement for Global Checkout product development initiatives, collaborating with other Product tribes to ensure a shared understanding of approach and requirements.
• Works collaboratively with the Product Manager, development team, and business stakeholders to clearly communicate product requirements through precise User Story articulation,
• Supports the development team with requirements clarification during build ensuring an aligned single product vision.
• Is responsible for researching and mapping the “as-is” and “to-be” state of relevant business process that can be used to clearly identify gaps, required change, associated impact and help determine product design and feature priorities.
• Leads interviews and confidently facilitates meetings with key stakeholders as needed to derive and validate business requirements and process models.
• Makes product decisions and prioritisation calls where possible, and appropriately escalating for support.

• Guide the team in recommending process/design options that align with existing systems and standards implemented within D&G.

• Works closely with Product Design team to ensure approach is aligned to wider design approach while remaining workable from a dev perspective.

We offer lots of great benefits! Some of which include:

• Competitive salary and annual discretionary bonus
• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
• Training opportunities as well as clearly defined career progression
• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
• Attractive company pension scheme
• Life assurance – employer funded cover of 4x basic salary
• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services
• Salary Finance – access to savings and borrowing through payroll
• Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
• Travel Loans – interest free loans to help spread the cost of annual travel tickets
• Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
• Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes

• OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help
• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
• Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

Senior FP&A Analyst

Senior FP&A Analyst

Location: Hybrid working with visits to our office in Wimbledon as and when required

Salary: Competitive

Contract Type: Permanent, full time

We have an exciting opportunity for a Senior FP&A Analyst to join our Group Finance team here at Domestic & General. The role will support the production and consolidation of Group financial forecasts, covering P&L, balance sheet and cash flow over the annual five-year planning cycle and subsequent reforecasts throughout the year.

Working with the FP&A Systems Manager, and supported by a Finance Analyst, the Senior FP&A Analyst is also responsible for:

• Managing the Group budget timetable and keeping everyone to their deadlines to ensure a smooth process.
• Developing and maintaining forecast models and templates for use by those inputting into the budget process.
• Consolidating inputs to form the Group forecast, working with Finance and Commercial stakeholders to understand and explain drivers and variances.
• Extracting reports from the Finance system to track progress of the budget and build variance reports against actuals and previous forecasts.
• Creation of budget presentations to support Exco and Board review and sign-off.
• Supporting in the production of a monthly trading pack that goes to the Board including consolidating data and commentary from business stakeholders.

Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

Key role responsibilities:

• Build and manage relationships with key stakeholders inputting into the Group forecast to deliver budgets on time and with clear understanding of drivers and variances.
• Producing consistent and accurate financial outputs driven by efficient models
• Continually assess the quality and efficiency of FP&A processes and outputs, identifying and delivering improvements
• Production of Group forecast materials to enable Exco and Board to review and sign-off plan.
• Maintenance of a “one truth” set of financial data, working closely with the FP&A systems manager.
• Supporting the FP&A Analyst

Skills and experience required:

• Excellent written and verbal communication skills; interpersonal and collaborative skills
• Professional accounting qualification (ACCA, CIMA, ACA etc.), part qualified or significant relevant experience in particular with financial planning
• Ability to maintain professional relationships with senior management of all disciplines
• Confident in holding self and others to account
• Commercial acumen
• A critical thinker with strong analytical and problem-solving skills
• Good knowledge of accounting principles and practices
• Capable of operating effectively in a complex business environment
• Ability to work collaboratively across functions, recognising and utilising the expertise across the business to drive value

We offer lots of great benefits! Some of which include:

• Competitive salary and annual discretionary bonus
• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
• Training opportunities as well as clearly defined career progression
• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
• Attractive company pension scheme
• Life assurance – employer funded cover of 4x basic salary
• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:

• Salary Finance – access to savings and borrowing through payroll
• Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
• Travel Loans – interest free loans to help spread the cost of annual travel tickets
• Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000

• Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
• OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
• Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

Product Owner

This is a new role created to fill the need for a separate team to take responsibility for the growth of our Client Experience product suite.

The role will be a central part of building out client facing tools – building out a range of functions that cover the likes of sales, analytics and document sharing at both a client and customer facing level.

• Take ownership for the identification, refinement, and articulation of the necessary Product requirements (in the form of high-quality user stories and epics) to the wider product team, ensuring absolute clarity for the developers and the wider business.
• Immerse in relevant business process, interviewing stakeholders, and distilling clarity from complex as-is processes; then designing the to-be.
• Become a reliable subject-matter expert on the vision and purpose of the product and develop respected opinions on the right design/development decisions to support the achievement of its business objectives.

Key areas of responsibility:

• Lead the requirements definition & refinement for a Client Experience development initiatives, collaborating with other Product tribes to ensure a shared understanding of approach and requirements.
• Works collaboratively with the Product Manager, development team, and business stakeholders to clearly communicate product requirements through precise User Story articulation.
• Working closely with engineering teams to understand the ‘how’ as well as the ‘why’ of how we build things. This would mostly be at an API level for which there’d need to be a comfortable understanding of technical requirements.
• Is responsible for researching and mapping the “as-is” and “to-be” state of relevant business process that can be used to clearly identify gaps, required change, associated impact and help determine product design and feature priorities.
• Leads interviews and confidently facilitates meetings with key stakeholders as needed to derive and validate business requirements and process models.

• Makes product decisions and prioritisation calls where possible, and appropriately escalating for support.
• Guide the team in recommending process design options that align with existing systems and standards implemented within D&G.

• Works closely with Product Design team to ensure approach is aligned to wider design approach while remaining workable from a dev perspective.

UK Financial Controller

The Vacancy

UK Financial Controller

Location: Flexible working with visits to our office in Wimbledon as and when required.

Salary: Competitive

Contract Type: Permanent

Are you a Finance Professional that wants to take responsibility for a large trading division’s balance sheet and income statement?

Are you looking to utilise your expertise and leadership skills to support the wider business in achieving ambitious targets?

If the answer is yes to both of these then look no further as this could be the ideal opportunity for you!

We are excited to announce that we have a great opportunity for a UK Financial Controller to join our Finance team here at Domestic & General. We are looking for an experienced Finance Professional who can take ownership of the UK Finance division. They will be responsible for IFRS reporting to Group and UK GAAP statutory reporting for the UK trading companies. They will be a key contributor to our ambitious and rewarding finance projects and represent Finance across a wide range of commercial projects ongoing at D&G.

Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

Key responsibilities:

• Full ownership of the accuracy and completeness of the UK balance sheet
• Preparation of the annual financial statements for the UK trading companies (UK GAAP) and group reporting submission (IFRS, including IFRS 17).
• Responsible for managing the UK audit relationship and ensuring the process is run efficiently and all issues are resolved in a timely manner.
• Preparation of month-end reporting packs to present directly to the Group CFO. Clearly documenting and articulating drivers for variances to budget, key accounting judgements, and opportunities and risks to the budget for the financial year
• Responsible for review and approval of the UK balance sheet models, signing of the completeness of the cash forecast during the budget and re-forecast process.
• Building strong relationships across the business, including with FP&A, Underwriting, Client Management, Service teams so that you can provide Finance input across all UK projects and teams where required. This includes the review of contracts, input into product/promotion launches and any ad hoc projects.
• Ensuring the UK segment is compliant with all Group policies and relevant technical accounting pronouncements and standards.
• Taking a lead role in responding to technical accounting issues that impact UK Finance. Proactive in ensuring technical matters are resolved and documented efficiently.
• Implementing the Financial Risk Control Framework in the UK, ensuring all controls are completed and documented to a high standard.

Skills and experience required:

• Strong technical accounting expertise including IFRS and UK GAAP as well as having a good understanding of robust processes and effective controls.
• IFRS 17 experience is preferrable but not essential.
• Excellent knowledge of accounting principles and practices able to make sound day to day accounting decisions and solve accounting issues and problem as working knowledge of Corporation Tax, VAT and IPT
• Full ACCA Accountant qualification
• People focused and engaging that is capable of delivering clear objectives to finance teams.
• Advanced Excel skills
• Able to work and communicate effectively at all levels of the business including Group Financial Controller and external advisors.
• Clear written and oral communication skills
• Confident, a self-starter, with the ability to operate in a dynamic environment
• Able to demonstrate good attention to detail, good judgment showing logical decision making
• Capable of working under pressure and meet deadlines

We offer lots of great benefits! Some of which include:

• Competitive salary and annual discretionary bonus
• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
• Training opportunities as well as clearly defined career progression
• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
• Attractive company pension scheme
• Life assurance – employer funded cover of 4x basic salary
• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:

• Salary Finance – access to savings and borrowing through payroll
• Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
• Travel Loans – interest free loans to help spread the cost of annual travel tickets
• Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000

• Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
• OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
• Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

Product Owner (Intelligent Claims)

Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

Role Purpose:

D&G is embarking on a transformative journey to redefine customer service in the appliance industry. As the Intelligent Claims Product Owner, you’ll be solving customer problems through innovative technology to reach business objectives. You’ll own the full product cycle from discovery to delivery, through to launch, adoption, and growth. This a new role that has been created to deliver a step change in how we help our customers to fix their appliances, specifically by enabling them to get to a resolution without an engineer having to visit the property – a programme we call ‘Smart-Fix’.

You’ll lead a dynamic squad focused on developing and launching a suite of intelligent, innovation and customer-centric Smart-Fix solutions. The end goal for this position is deliver and evolve products that utilise multiple data sources to deliver a seamless journey for customers to service their appliances, using data as an input. As the limits of technology advance, we know that we need to take advantage of the growing power of AI to bring cutting-edge service to our customers – this role will be at the centre of defining and building these capabilities. This is a high-profile role and will require a Product Owner who’s comfortable with creating innovative products and experienced in working with a blank canvas.

Responsibilities:

• Lead a cross-functional squad in identifying opportunities, conducting product discovery, and driving the delivery of solutions that leverage AI and data analytics for appliance self-service
• Develop deep insights into customer needs and behaviours, establishing feedback loops that help inform product decisions and deliver solutions that exceed expectations
• Build strong relationships with key stakeholders across the business, including Engineering, Data Science, UX/UI, Operations, Compliance and Customer Experience to define product requirements, prioritise features, and drive product roadmap execution
• Serve as the primary point of contact for stakeholders, providing regular updates on progress, managing expectations, and soliciting feedback to iterate and refine product features
• Conduct research and competitive analysis to stay informed about industry trends, emerging technologies, and best practices related to Claims management
• Alongside tracking progress against OKRs, define and track KPIs to measure the effectiveness and impact of product enhancements, leveraging insights to drive continuous improvement and optimisation

Skills and Experience:

• Proven track record in product management, with a focus on designing and launching innovative customer service products through data-driven product development
• An understanding of Intelligent Claims technologies and concepts, including NLP, ML and AI
• Able to understand strategic priorities for the business and subsequently assess opportunities and challenges for the squad
• Excellent communication skills, with experience and level of comfort in presenting to senior leaders, and capable of inspiring teams and stakeholders
• Agile and adaptable, comfortable working in fast-paced, evolving environments
• Demonstrable experience in delivering value from the products that the team produce – linking back to OKRs and wider business objectives

• Familiarity with agile product development methodologies and cross-functional team leadership

Behaviours:

• Displays and continuously develops their deep understanding of the context (customers, metrics, market)
• Is a true collaborator, both within the squad and with business partners in other functions. Forms and maintains strong relationships with stakeholders
• Has a test and learn mindset – thinks big but starts small to validate early
• Shows curiosity in new technologies, and is able to think creatively and join the dots between ideas and information
• Is a storyteller and can communicate a vision and new ideas in a way that inspires others

Senior FS Software Engineer

We are looking for a Senior Full Stack Software engineer on a cross-disciplinary agile team developing and supporting high quality web products for business clients.

Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

Key Responsibilities

• Be an important contributing factor in most of the aspects of Software Development Life Cycle. Working with Developers, DevOps, and Engineering teams in a dynamic environment to promote/implement “secure by design” solutions.
• Delivering high quality code and comfortable being responsible for the quality of that code including writing enough automation to ensure it works as expected.
• Be an important contributing factor in most of the aspects of Software Development Life Cycle.
• Working with Developers, DevOps, and Engineering teams in a dynamic environment to promote/implement “secure by design” solutions.
• Delivering high quality code and comfortable being responsible for the quality of that code including writing enough automation to ensure it works as expected.

Skills and experience:

Required:

Frontend: React, NextJs, Cypress, CSS/SASS/SCSS, HTML5,

Backend: NodeJS, Typescript, NextJS, AWS CDK, Mocha

Other: Github Actions, Dynamo DB, Build Pipelines, Eslint/Esbuild/prettier, Design patterns, NPM

Nice to Haves:

Storybook, AWS serverless stack (Lambda/ApiGateway/Cognito)

Figma, Jest, IDE – VSCODE, Nx Monorepo, TailwindCSS, OpenAPI, Swagger, MixedPanel, ADRs, Code Documentation, Dependabot

Talent & Inclusivity Manager

The Vacancy

Talent & Inclusivity Manager

Location: Flexible working with regular visits to our office in Wimbledon

Salary: Competitive

Contract Type: Permanent, Full Time and Part Time Options available

Are you a passionate talent and inclusivity professional keen to make your mark in a fast-growing business?

Are you looking for your next career move to create a working environment where our colleagues belong, thrive and do their best work?

If the answer is yes to both of these then look no further as this could be the ideal opportunity for you!

We are excited to announce that we have a new role for a Talent & Inclusivity Manager to join our Talent & Leadership team. In this role you will support the delivery of our stretching Talent and Inclusivity ambition. The focus will be on uplifting our approach to Talent and Inclusivity across D&G, to nurture our talent, create a culture of inclusivity and engagement, and achieve ambitious business outcomes.

This role will design, implement and evaluate a range of talent management and Inclusivity interventions for D&G.

It will also support the wider team with the implementation of the overall Talent & Leadership ambition, as part of the People Strategy.

Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

Key responsibilities:

• Work closely with Head of Talent, Inclusivity and Engagement to support execution of D&G’s Talent and Inclusivity ambition for 2024-25.
• Support the entire Talent process, including On-boarding, Talent Identification, Development, Mobility, Succession, Off-boarding and Alumni
• Lead on the Talent process in Workday, ensuring seamless implementation and running of the new system.
• Take on specific priority initiatives as part of the Inclusivity roadmap to enable a systemic approach to Inclusivity.
• Support implementation of our ‘Everyday Inclusivity Journey’, Employee Networks, Inclusivity Reporting, Inclusivity Forum, etc.
• Design and maintain Talent Guides and develop talent management capability across different stakeholder groups.
• Collate Talent Data, analysing trends across D&G and connecting data from our Talent and Inclusivity initiatives, to initiate required actions in collaboration with stakeholders.
• Keep up to date with PRA & FCA requirements to ensure our practices are meeting /exceeding expectations.

Skills and experience required:

• Strong understanding of the theory and practice associated with Talent, Inclusivity, Engagement, Change and Culture.
• Interest and awareness of external trends, benchmarks, networks and thought leadership that will positively impact Talent & Inclusivity design.
• Self-motivated, proactive and able to work independently.
• Excellent communication skills and able to effectively engage and develop strong trust-based relationships with stakeholders at all levels.
• Able to build good partnering relationships with external suppliers to deliver projects.
• Bring a modern and innovative approach to talent management and inclusivity, being prepared to try out new ideas.

We offer lots of great benefits! Some of which include:

• Competitive salary and annual discretionary bonus
• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
• Training opportunities as well as clearly defined career progression
• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
• Attractive company pension scheme
• Life assurance – employer funded cover of 4x basic salary
• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:

• Salary Finance – access to savings and borrowing through payroll
• Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
• Travel Loans – interest free loans to help spread the cost of annual travel tickets
• Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000

• Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
• OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
• Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

US Management Accountant

The Vacancy

US Management Accountant

Location: Flexible working with visits to our office in Wimbledon as and when required

Salary: Competitive

Contract Type: Permanent

As part of our ambitious global growth, we now have a fantastic opportunity for a Management Accountant to join our International Finance team here at Domestic & General. This role is designed specifically to provide management accounting and tax reporting support in relation to our growing United States market entry. In addition, the role will also cover the management of the Australia and New Zealand month-end reporting.

Along with the core accounting and tax elements, there will be a significant focus on the development of internal reporting and cost control tools to provide insight and understanding to the senior leadership team responsible for the US performance.

The Management Accountant will be expected to liaise with the wider finance team and other business support functions to enable those functions to make informed business decisions.

Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

Key responsibilities:

• US month-end management accounting, including external state reporting.
• US monthly sales and used tax compliance.
• US market cost control and internal reporting, including the following areas:
  • Contact centre cost analysis, cost per acquisition reporting and recruitment monitoring.
  • Travel authorisation and reporting.
  • Budget holder cost monitoring and reporting.
• Management of the annual budget and reforecasting for the US business.
• Australia and New Zealand month-end management accounting.
• Other ad-hoc tasks, projects and support as required.

Skills and experience required:

• Good knowledge of accounting principles and practices.
• Capable of making sound day to day accounting decisions, solve accounting issues and recommending solutions.
• Professional accounting qualification (ACCA, CIMA, ACA etc.), part qualified and significant relevant experience on tax reporting
• Strong analytical skills where they are comfortable using Microsoft Excel
• Ability to work under pressure and meet deadlines.
• Clear written and oral communication skills
• Close attention to detail and strong organisational skills.
• Experience of Workday is desirable but not essential.

We offer lots of great benefits! Some of which include:

• Competitive salary and annual discretionary bonus
• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
• Training opportunities as well as clearly defined career progression
• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
• Attractive company pension scheme
• Life assurance – employer funded cover of 4x basic salary
• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:

• Salary Finance – access to savings and borrowing through payroll
• Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
• Travel Loans – interest free loans to help spread the cost of annual travel tickets
• Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000

• Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
• OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
• Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

Product Owner (Intellegent Claims)

Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

Role Purpose:

D&G is embarking on a transformative journey to redefine customer service in the appliance industry. As the Intelligent Claims Product Owner, you’ll be solving customer problems through innovative technology to reach business objectives. You’ll own the full product cycle from discovery to delivery, through to launch, adoption, and growth. This a new role that has been created to deliver a step change in how we help our customers to fix their appliances, specifically by enabling them to get to a resolution without an engineer having to visit the property – a programme we call ‘Smart-Fix’.

You’ll lead a dynamic squad focused on developing and launching a suite of intelligent, innovation and customer-centric Smart-Fix solutions. The end goal for this position is deliver and evolve products that utilise multiple data sources to deliver a seamless journey for customers to service their appliances, using data as an input. As the limits of technology advance, we know that we need to take advantage of the growing power of AI to bring cutting-edge service to our customers – this role will be at the centre of defining and building these capabilities. This is a high-profile role and will require a Product Owner who’s comfortable with creating innovative products and experienced in working with a blank canvas.

Responsibilities:

• Lead a cross-functional squad in identifying opportunities, conducting product discovery, and driving the delivery of solutions that leverage AI and data analytics for appliance self-service
• Develop deep insights into customer needs and behaviours, establishing feedback loops that help inform product decisions and deliver solutions that exceed expectations
• Build strong relationships with key stakeholders across the business, including Engineering, Data Science, UX/UI, Operations, Compliance and Customer Experience to define product requirements, prioritise features, and drive product roadmap execution
• Serve as the primary point of contact for stakeholders, providing regular updates on progress, managing expectations, and soliciting feedback to iterate and refine product features
• Conduct research and competitive analysis to stay informed about industry trends, emerging technologies, and best practices related to Claims management
• Alongside tracking progress against OKRs, define and track KPIs to measure the effectiveness and impact of product enhancements, leveraging insights to drive continuous improvement and optimisation

Skills and Experience:

• Proven track record in product management, with a focus on designing and launching innovative customer service products through data-driven product development
• An understanding of Intelligent Claims technologies and concepts, including NLP, ML and AI
• Able to understand strategic priorities for the business and subsequently assess opportunities and challenges for the squad
• Excellent communication skills, with experience and level of comfort in presenting to senior leaders, and capable of inspiring teams and stakeholders
• Agile and adaptable, comfortable working in fast-paced, evolving environments
• Demonstrable experience in delivering value from the products that the team produce – linking back to OKRs and wider business objectives

• Familiarity with agile product development methodologies and cross-functional team leadership

Behaviours:

• Displays and continuously develops their deep understanding of the context (customers, metrics, market)
• Is a true collaborator, both within the squad and with business partners in other functions. Forms and maintains strong relationships with stakeholders
• Has a test and learn mindset – thinks big but starts small to validate early
• Shows curiosity in new technologies, and is able to think creatively and join the dots between ideas and information
• Is a storyteller and can communicate a vision and new ideas in a way that inspires others

Product Owner

This is a new role created to fill the need for a separate team to take responsibility for the growth of our Client Experience product suite.

The role will be a central part of building out client facing tools – building out a range of functions that cover the likes of sales, analytics and document sharing at both a client and customer facing level.

• Take ownership for the identification, refinement, and articulation of the necessary Product requirements (in the form of high-quality user stories and epics) to the wider product team, ensuring absolute clarity for the developers and the wider business.
• Immerse in relevant business process, interviewing stakeholders, and distilling clarity from complex as-is processes; then designing the to-be.
• Become a reliable subject-matter expert on the vision and purpose of the product and develop respected opinions on the right design/development decisions to support the achievement of its business objectives.

Key areas of responsibility:

• Lead the requirements definition & refinement for a Client Experience development initiatives, collaborating with other Product tribes to ensure a shared understanding of approach and requirements.
• Works collaboratively with the Product Manager, development team, and business stakeholders to clearly communicate product requirements through precise User Story articulation.
• Working closely with engineering teams to understand the ‘how’ as well as the ‘why’ of how we build things. This would mostly be at an API level for which there’d need to be a comfortable understanding of technical requirements.
• Is responsible for researching and mapping the “as-is” and “to-be” state of relevant business process that can be used to clearly identify gaps, required change, associated impact and help determine product design and feature priorities.
• Leads interviews and confidently facilitates meetings with key stakeholders as needed to derive and validate business requirements and process models.

• Makes product decisions and prioritisation calls where possible, and appropriately escalating for support.
• Guide the team in recommending process design options that align with existing systems and standards implemented within D&G.

• Works closely with Product Design team to ensure approach is aligned to wider design approach while remaining workable from a dev perspective.