Our Recruitment Process
Our recruitment process is comprehensive. We don’t rush into new relationships, we take our time to get to know you and you are given ample opportunity to get to know us. The whole process is designed to let candidates show us what they can do and so may include multiple interviews, as well as role related tasks or tests. The first step starts with a call from our HR team. After this initial chat, you’ll be asked to attend an interview. If you’re applying for a role in one of our contact centres, you may be asked to attend an assessment day. Certain roles may also require a second interview. Because we’re a financial services organisation, we’re obliged to carry out credit and referencing checks on all employees.
If you are unsuccessful there may be other opportunities available to you in the future. We’ll keep your details on our system for future roles. Please see our Privacy and Cookies Consent for details on how your information will be stored.
For our recruitment FAQs, please click here.
What to expect
Our recruitment process is comprehensive. We don’t rush into new relationships, we take our time to get to know you and we’ll give you ample opportunity to get to know us. The whole process is designed to let candidates show us what they can do and so may include multiple interviews as well as role-related tasks or tests. We’ve designed the process to help you put together the best application that you can. So how does it work?
Once you’ve found a job that you like the look of, you’ll be asked to set up a candidate profile and to upload your current CV. You don’t have to complete all aspects of your application at once, so you can save your answers as you complete each stage of the application form and come back later. We’ll send you an email to confirm that we’ve received your application.
We’ll review your application and if you’re successful, we’ll get in touch to arrange an interview. Initially, that may be a telephone call with one of the recruitment team. They’ll ask you specific questions about your previous experience and your aspirations. If we think you sound like a good fit, you’ll be invited in for a face-to-face interview or if you’ve applied for a role in one of our contact centres, you might be asked to attend one of our assessment centres.
If you’re successful at the telephone interview stage then we’ll invite you in for either a face-to-face interview or to an assessment centre, depending on the role you have applied for. Part of this will usually include a competency-based interview. We’ll ask you questions which focus on how you’ve used your skills, knowledge and experience in specific tasks in past roles. Remember that it’s not a case of getting the answers right or wrong, but providing relevant examples of your work experience which demonstrate your ability to do the job you’ve applied for.
You’ll need to bring along your passport, proof of address and National Insurance (NI) number for referencing.
Once your interview or assessment is completed, we’ll be back in touch to let you know our decision. In some cases, we may invite you back for a second interview. If we offer you a job, we’ll usually do so by phone but we’ll confirm it in writing too. We’ll also let you know if you haven’t been successful.
Keeping Your Details
If you aren’t successful on this occasion, you may be considered for future vacancies that suit your skills and experience as long as you have registered your details on this site. Please see our Privacy and Cookies Consent for details on how your information will be stored. You can also sign up for job alerts via your candidate account so you can stay up to date with any new vacancies here at Domestic & General
What can I expect from Domestic & General?
We’re an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status.
We’re a friendly and professional company with a strong work ethic and a fundamental belief in quality and good performance throughout our organisation.
All our roles are subject to credit checking and referencing. These checks are an essential requirement, in line with our obligations as a Financial Services organisation, to protect the interests of our customers and clients. We also carry out Criminal Record Checks (CRC).